field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description· Working Location: Chicago, IL · Working hours: 40 hrs/week&nbsp; · Employment Type: Full-time, Exempt ・Salary: 80K - 100K + Comission Job Overview &nbsp;
<ol>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
<li>KEY DUTIES and RESPONSIBILITIES</li>
</ol>
&nbsp;
<ol>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships</li>
</ul>
</li>
</ol>
</li>
</ol>
Required Qualifications
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
Position Overview
<ul>
<li>
<ul>
<li>
<ul>
<li>We are seeking a motivated and skilled Technical Sales Representative to drive revenue growth by introducing and expanding the market for our innovative products and services in the United States. This role focuses on developing relationships with key stakeholders across public and private sectors, targeting mobility markets and adjacent industries. The ideal candidate will have a proven ability to balance technical acumen with strategic sales initiatives to establish company as a leader in the market.</li>
</ul>
</li>
</ul>
</li>
</ul>
Key Duties and Responsibilities
<ul>
<li>
<ul>
<li>
<ol>
<li>Sales and Revenue Growth
<ul>
<li>Actively pursue revenue generation by promoting and selling company's diverse range of products, including Validators, Content Management Platforms, Passenger Information Displays, Ticket Vending Machines, and more.</li>
<li>Establish and nurture relationships with clients in both public and private sectors.</li>
</ul>
</li>
<li>Market Targeting and Expansion
<ul>
<li>Focus on mobility markets such as buses, railways, ferries, trucks, and their neighboring markets, including bus terminals, train stations, airports, and parking facilities.</li>
<li>Explore opportunities in high-traffic venues like universities, shopping malls, and office spaces.</li>
</ul>
</li>
<li>Business Development
<ul>
<li>Investigate contractors awarded relevant projects in the past, establish relationships, and pursue new business opportunities.</li>
<li>Develop and implement strategic plans to penetrate untapped markets and expand sales channels through trade shows, seminars, and product demonstrations.</li>
</ul>
</li>
<li>Market Research and Analysis
<ul>
<li>Conduct market research to understand trends, regulations, pricing, competitors, and industry challenges.</li>
<li>Identify strengths and weaknesses and create actionable business plans to support growth.</li>
</ul>
</li>
<li>Project Evaluation and Proposal Management
<ul>
<li>Analyze RFP documents to determine opportunities and assess feasibility.</li>
<li>Address project requirements by corresponding with stakeholders, identifying potential issues, and preparing accurate quotations.</li>
</ul>
</li>
<li>Customer Engagement
<ul>
<li>Provide detailed technical support to clients, ensuring their requirements are met and aligning solutions with their needs.</li>
<li>Represent the company professionally at industry events and meetings to foster client relationships.</li>
</ul>
</li>
</ol>
</li>
</ul>
</li>
</ul>
Required Qualification
<ul>
<li>
<ul>
<li>
<ul>
<li>Bachelor’s degree in Business, Engineering, or a related field.</li>
<li>Proven sales experience in technical or mobility-related industries.</li>
<li>Strong understanding of mobility markets and adjacent sectors, including relevant technologies and regulatory frameworks.</li>
<li>Excellent communication, negotiation, and relationship-building skills.</li>
<li>Experience reading and interpreting RFPs and developing proposals.</li>
</ul>
</li>
</ul>
</li>
</ul>
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8fiup3TIMZ

Technical Sales Representative

<h3>Job Description</h3>
Job Description
Company Profile:
Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide. We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications.&nbsp; We are committed to offering meaningful work, competitive salaries, a full range of benefits, including comprehensive medical coverage, 401(k) with company match, generous paid time off (PTO), paid holidays, life and disability insurance, dental and vision options, and the opportunity for professional development and career advancement. CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
Position Description:
We are a well-established market leader in the immune monitoring field and are seeking a Customer Support Representatives (CSR) to join our team. The CSR will provide effective and efficient support. The primary responsibility of the CSR will be to handle customer inquiries, resolve issues, and exceed expectations through strong communication and problem-solving skills in a fast-paced biomedical field.
The Customer Support Representative will:
<ul>
<li>Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products or services</li>
<li>Interact with customers through various channels such as phone, email, chat, or social media platforms</li>
<li>Deliver friendly, professional, and prompt assistance to ensure a positive customer experience</li>
<li>Identify customer needs, troubleshoot problems, and provide appropriate solutions</li>
<li>Use active listening skills to understand customer concerns and demonstrate empathy while finding resolutions</li>
<li>Escalate complex issues to higher-level support or other departments when necessary, following established protocols and procedures</li>
<li>Develop a thorough understanding of the company's products or services, including features, benefits, pricing, and technical specifications</li>
<li>Stay up to date with product updates or changes to provide accurate information and effectively address customer inquiries</li>
<li>Proactively educate customers about product usage, offer helpful tips and recommendations</li>
<li>Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in a CRM system or ticketing platform</li>
<li>Capture relevant customer feedback and insights to provide valuable input to internal teams, such as sales, marketing, or product development</li>
<li>Generate reports to analyze trends, identify recurring issues, and contribute to process improvements</li>
<li>Strive to exceed customer expectations, ensuring their satisfaction and loyalty</li>
<li>Foster a customer-centric mindset and actively seek opportunities to enhance the overall customer experience</li>
<li>Manage and promote service contracts and extended warranties to customers, highlighting their benefits and value</li>
<li>Assess customer needs to recommend suitable contracts or warranties, ensuring they understand coverage options</li>
<li>Track contract renewals and proactively engage customers to maintain their coverage, providing information on the claims process and service requests</li>
<li>Actively participate in training sessions, team meetings, and knowledge-sharing activities to expand product knowledge and improve customer service skills</li>
<li>Contribute ideas and suggestions to enhance processes, streamline workflows, and optimize customer support practices</li>
<li>Stay updated on industry trends and best practices in customer service</li>
</ul>
Position Requirements:
<ul>
<li>High school diploma required; college degree preferred</li>
<li>Minimum of two years' work experience in customer service or office-related field</li>
<li>Excellent interpersonal and communication skills (oral and written) necessary to professionally and effectively interact with customers in an office setting</li>
<li>Proficient in Microsoft Office Suite and related software</li>
<li>Experience working with a ticketing system</li>
<li>Experience/knowledge working with an ERP software system is a plus but not required</li>
</ul>
Company DescriptionCellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide. We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications. We are committed to offering meaningful work, competitive salaries, a full range of benefits, including comprehensive medical coverage with dental and vision included, life and disability insurance, 401(k) with company match, generous paid time off (PTO), paid holidays, and the opportunity for professional development and career advancement. CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status. 
<h3>Company Description</h3>
Cellular Technology Limited (CTL), headquartered in Cleveland, Ohio, is a global biotechnology company with locations and distributors worldwide. We are the industry leader in the development, use, and manufacture of standardized immune monitoring tools used in clinical and research applications. We are committed to offering meaningful work, competitive salaries, a full range of benefits, including comprehensive medical coverage with dental and vision included, life and disability insurance, 401(k) with company match, generous paid time off (PTO), paid holidays, and the opportunity for professional development and career advancement. CTL is fully committed to Equal Employment Opportunity without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Customer Support Representative

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative 2 - PAC&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative 2 - PAC

<h3>Job Description</h3>
Job DescriptionDescription:
SUMMARY
The purpose of this position is to provide technical support services to clients on IMDEX products, services, and solutions locally. This role is focused on supporting established and newly established clients.
 
About IMDEX
At IMDEX we are forever curious – we believe in shaping the future of mining by questioning the status quo, addressing our customers challenges, and setting new benchmarks for what can be achieved in our industry.
IMDEX is a leading global Mining-Tech company that enables drilling contractors and resource companies to safely find, mine and define orebodies with precision and at speed.
 
Our market leading AMC and REFLEX brands enable successful and cost-effective operations from exploration to production, in both surface and underground applications. Our head office is in Perth, Western Australia, with operations spanning APAC, North America, South America, Europe and Africa.
 
At IMDEX we provide a unique solution stack extending from drilling productivity tools to rock knowledge sensors through to our data management and analytics offering. Together this stack enables our clients to drill faster and smarter, obtain accurate subsurface data and receive critical information in real-time. The ultimate value this delivers is in enabling our drilling and resource company customers to maximize economic benefit in the identification, delineation and extraction of mineral resources globally.
 
Our rich global experience and diverse thinking drives all development within IMDEX. We are committed to solving unique problems and challenges for our customers while reducing environmental and social impacts to shape a better and more sustainable global industry. For further information visit <a href="http://www.imdexlimited.com" target="_blank">www.imdexlimited.com</a>.
 
THRIVING IN ROLE
<ul>
<li>Executing established client contact plans to support sales teams in product launches and build client relationships.</li>
<li>Acting as first point of contact for client queries and complaints and resolves these, referring complex issues to others and ensuring that the client receives an appropriate response.</li>
<li>Setting clear objectives for each service call or meeting; using standard materials to make a presentation to the client; and asking relevant questions to evaluate the client's level of interest and to identify and respond to areas requiring further information or explanation.</li>
<li>Acting as first point of contact for client queries and complex issues and ensuring that the client receives an appropriate response.</li>
<li>Building solutions based on understanding the client's aspirations from a deep understanding of the client's pain points and total business.</li>
</ul>
Requirements:
QUALIFICATIONS, SKILLS AND EXPERIENCE
<ul>
<li>Completion of Secondary education level.</li>
<li>Minimum of 2 years’ experience in a sales position, preferably in the Mining industry.</li>
<li>Mining industry experience preferred</li>
<li>Experience working with client relationship management systems (CRM).</li>
<li>Understanding of relevant industry processes and experience including drilling and mining.</li>
<li>Understanding of drilling optimization, rock knowledge and data analytics. Understanding of specific and companion IMDEX technologies (e.g. Gyros/Fluids) and their applications.</li>
</ul>
Why IMDEX is an Exciting Place to Work
At IMDEX we call it the ‘X Factor’. We have leading geoscience and engineering capabilities; world-class IP, product development, manufacturing facilities, precision instrumentation, an exciting pipeline of industry-changing technologies. Our global presence and client network is unparalleled. We have a fun, driven and diverse team that is encouraged to be innovative, speak-up and contribute to the ongoing success of our company.
We offer high caliber candidates:
<ul>
<li>A working environment that values innovation and creativity</li>
<li>The opportunity to work with a team of industry experts to deliver market leading technologies</li>
<li>Paid parental leave</li>
<li>Generous salary package</li>
<li>Flexible working arrangements</li>
<li>Career progression opportunities</li>
</ul>
Our employee values reflect the sort of organization we are and the kind of people we look for when looking for new people to join our business.
<ul>
<li>Together we thrive represents our commitment to a global and diverse team that shares knowledges across boundaries.</li>
<li>Forever curious demonstrates the IMDEX belief that we can shape the future of mining by questioning the status quo.</li>
<li>We're global game changers reflects our ability to solve unique problems for our global customers.</li>
<li>We go beyond is testament to our ability to create positive customer outcomes by delivering genuine value through efficient solutions.</li>
</ul>
IMDEX is an Equal Opportunity Employer committed to employing a diverse workforce and providing a workplace of respect and inclusiveness. IMDEX’s Board places great emphasis on ensuring our company is a safe, high performing and welcoming workplace.
The information submitted during the recruitment process will be stored and processed as per IMDEX Limited Privacy Policy found at <a href="https://www.IMDEXlimited.com/page/privacy-policy" target="_blank">https://www.IMDEXlimited.com/page/privacy-policy</a>
 
Agency calls and candidates will not be considered.

Technical Service Representative - Mining

<h3>Job Description</h3>
Job DescriptionRequisition Title:&nbsp;Technical Service Representative II&nbsp;(045PN) US-FL-MelbourneDescription&nbsp;
Powertrain Assistance Center (PAC)
At Percepta,&nbsp;we bring first-class service across each market we support. As a&nbsp;Technical Representative II&nbsp;in&nbsp;Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying&nbsp;the satisfaction of being part of a unique culture.
What You’ll Be Doing&nbsp;
<ul>
<li>&nbsp; &nbsp; &nbsp; &nbsp; Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.</li>
<li>&nbsp; &nbsp; &nbsp; Review digital photographs and supporting documentation.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Perform detailed claim analysis and adjudication per contract terms and contact handling processes.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN)</li>
<li>&nbsp; &nbsp; &nbsp; &nbsp;Provide assistance to F/L dealerships submitting powertrain warranty registrations.</li>
<li>Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.</li>
</ul>
What You Bring to the Role&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High School Diploma or equivalent
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 2-3 year of customer service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
A Bit More About Your Role
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze repair shop diagnosis information to determine coverage eligibility
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to read and understand workshop manual and electrical schematics
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak confidently about repair procedures 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility and adaptability in a fast-paced environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to analyze and solve problems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communicate and articulate in a professional and effective manner both verbally and written
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to provide technical coaching and feedback to TSR I &amp; II level agents
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to exercise independent judgment and decision making
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reasoning ability and logical thinking
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer and typing skills – speed and accuracy of 40-60 WPM required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Intermediate computer skills required, i.e. Web Browsing, Email
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Two years of customer service experience with an emphasis on chat required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain the highest level of confidentiality
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic knowledge of Microsoft Outlook, Excel, and Word preferred 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a team fostered environment
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a multi-tasked environment, while prioritizing and organize work
About Percepta&nbsp;
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them&nbsp;every&nbsp;day. As a Percepta team member, you can expect:&nbsp;&nbsp;
Culture of Service&nbsp;- to be treated like you are the customer from day one&nbsp;
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
Respect– a team that is accountable, dependable and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career&nbsp;Growth&nbsp;- lots of learning opportunities for aspiring minds
Diversity&nbsp;- be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation&nbsp;– we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Technical Service Representative II

<h3>Job Description</h3>
Job Description
Position Title: Customer Supp/Account Rep-Sr-IT Location: South Jordan, UT Description: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support, including:
<ul>
<li>Listening to the customer to gain an accurate understanding of the situation</li>
<li>Being empathetic to the customer's situation and having a sense of urgency to resolve the issue</li>
<li>Producing accurate, detailed documentation at the client, problem and incident level</li>
<li>Resolving conflict</li>
</ul>
• Responsible for high-quality end-user technical support related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • 2 to 5 years of proven, qualified related work experience in a comparable complex, high-tech, and fast-paced work environment • Preferred work experience in a technical support role, but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self-motivated and able to work on own initiative in a high-pressure environment • Willing to work variable shifts, including evenings, weekends, and public holidays Responsible for high-quality end-user technical support related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution, and recovery for hardware/software problems

Technical Customer Service Representative

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI95954dbba9e9-25405-37254885

Technical Support Engineer (Software)

<h3>Job Description</h3>
Job Description
Job Title: Technical Support Engineer (Software) 
Reports to: Technical Support Supervisor
Classification: Non-Exempt
Summary:
Technical Support Engineer (Software) will be responsible to handle software related escalations from customer support, coordinating technical, commercial, training, and logistic support between customers, field service engineers and management. Technical Support Engineer (Software) will coordinate stated activities with HQ technical support, Customer Support, R&amp;D, product management, QA, manufacturing, and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
<ol>
<li>Planning and execution of assigned software specific tasks.</li>
<li>Execute independent testing and qualification of EVG equipment software.</li>
<li>Prepare, report, and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).</li>
<li>Responsible for organizing, tracking, and filing all software revisions (for all relevant equipment types) for North America as required by HQ.</li>
<li>Participate and/or lead failure analysis with HQ R&amp;D departments.</li>
<li>Provide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.</li>
<li>Maintenance of all software products on customer equipment (patches, backups, version updates).</li>
<li>Perform data and performance analysis of the installed base at key customers. Ensure technical support issue tracking system is fully adhered to. Research internal and external equipment configuration inquiries.</li>
<li>Provide customer training for EVG applications like analytics, FabAutomation DataViewer and the like and help data parsing and understanding.</li>
<li>Develops, recommends and/or implements field and customer on-the-job training requirements. </li>
<li>Coordinates customer and affiliate meetings, teleconferences, visits, and support logistics.</li>
<li>Develops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.</li>
<li>Visits customers and affiliates to review customer issues and provides required technical support and recommendations.</li>
</ol>
Additional Duties and Responsibilities:
<ol>
<li>Help troubleshoot SECS/GEM and other factory automation systems.</li>
<li>Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.</li>
<li>Keeps informed and trained on the company’s most current systems, methods, and procedures.</li>
<li>Prepares troubleshooting and repair guides for Best Known Methods.</li>
<li>Mentors and provides technical assistance and training to less experienced personnel.</li>
<li>Exhibits good housekeeping practices in all work areas.</li>
</ol>
Qualifications / Education / Skills and Experience
<ol>
<li>This position requires an associate degree or bachelor’s degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.</li>
<li>At least two (2) years of experience with an EVG tool platform, preferred.</li>
<li>Strong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.</li>
<li>Advanced electromechanical troubleshooting skills.</li>
<li>Knowledge of statistical process control.</li>
<li>Familiarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics, and robotics.</li>
<li>Knowledge of quality improvement process methods and terminology.</li>
<li>Ability to identify and solve advanced process-related system problems.</li>
<li>Strong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect, and courtesy at all times.</li>
<li>Ability to communicate and demonstrate professional conduct with all levels of Management and personnel.</li>
<li>Strong organizational skills.</li>
<li>Complete understanding of international logistics ad project schedule/management.</li>
<li>Must possess skills that can assist with cross-functional team building.</li>
<li>Must have strong negotiation skills and understanding of other cultures. </li>
<li>Must have strong PC skills including Word, Excel, PowerPoint, and Windows (knowledge of SAP, Canbus, and Motion controllers preferred).</li>
<li>Must be able to work extended hours and/or flexible shifts, as required.</li>
<li>Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.</li>
</ol>
Physical Demands:
<ol>
<li>While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.</li>
<li>Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.</li>
</ol>
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. 
 
PI8416e3b74486-25405-37106109

<h3>Job Description</h3>
Job Description
We are seeking a highly motivated and knowledgeable Technical Sales Representative to join our growing sales team. In this role, you will bridge the gap between complex technical products customer needs by providing expert guidance, developing tailored solutions, and driving sales growth. Your ability to understand technical specifications and communicate them effectively will be key to your success. This role consists of representing manufacturing products in the water and wastewater industry targeting municipal governments and channeling sales through a distribution network.
Key Responsibilities
<ul>
<li>
Identify and develop new business opportunities through networking, cold calling, and attending trade shows or industry events
</li>
<li>
Build and maintain strong relationships with existing clients by providing technical support and product recommendations
</li>
<li>
Understand customer requirements and propose appropriate products or solutions
</li>
<li>
Deliver compelling product presentations and demonstrations to technical and non-technical audiences
</li>
<li>
Prepare and follow up on quotes, proposals, and technical documentation
</li>
<li>
Collaborate with engineering, product development, and support teams to ensure customer satisfaction
</li>
<li>
Stay current with industry trends, technologies, and competitive product
</li>
<li>
Cover Southern California as territory with 30-40% overnight travel
</li>
</ul>
Qualifications
<ul>
<li>
2+ years of experience in technical sales, pre-sales, or a related customer-facing technical role
</li>
<li>
Strong understanding of mechanics and automations
</li>
<li>
Excellent communication, presentation, and negotiation skills
</li>
<li>
Ability to translate complex technical concepts into business benefits
</li>
<li>
Self-starter with a results-driven mindset and strong organizational skills
</li>
<li>
Ability to learn from others in a team environment
</li>
</ul>
Preferred Qualifications - Not Required
<ul>
<li>Experience selling to distribution networks in underground wet utilities industry</li>
<li>
Bachelor’s Degree in Business, or a related field (or equivalent technical experience)
</li>
<li>
Resides in San Diego, Orange County, area
</li>
</ul>
What We Offer
<ul>
<li>
Competitive salary plus potential performance bonus
</li>
<li>
Company Vehicle
</li>
<li>
Comprehensive benefits package (health, dental, vision, 401(k), etc.)
</li>
<li>
Ongoing training and career development opportunities
</li>
<li>
A collaborative and innovative work environment
</li>
</ul>
Company DescriptionManufacturer Representative for Engineered Products in the Water and Wastewater Industry 
<h3>Company Description</h3>
Manufacturer Representative for Engineered Products in the Water and Wastewater Industry

<h3>Job Description</h3>
Job Description
This position is posted by Jobgether on behalf of Shopmonkey. We are currently looking for a Customer Support Representative in Morgan Hill, California.
Join a dynamic and passionate support team where your customer service skills will directly impact the satisfaction and success of hundreds of auto repair shops. In this hybrid role, you’ll serve as the go-to partner for customers, helping them navigate the platform, solve issues, and maximize their productivity. You’ll work in a fast-paced, startup environment that values innovation, autonomy, and a proactive mindset. With opportunities to grow professionally and influence customer-facing processes, this is a role for someone who loves solving problems and building relationships.
Accountabilities:
<ul>
<li>Provide relationship-based support to auto repair shops via phone, chat, and email, ensuring timely and professional resolution of inquiries.</li>
<li>Proactively identify customer needs and guide them through product features to improve their experience and efficiency.</li>
<li>Address complaints or escalated issues with empathy and a solutions-first attitude.</li>
<li>Document customer interactions thoroughly and use insights to help improve internal support processes.</li>
<li>Meet departmental performance standards across response time, resolution quality, and adherence to schedules.</li>
<li>Collaborate cross-functionally with internal teams to advocate for customer needs and inform product improvements.</li>
<li>Communicate clearly and consistently to internal and external stakeholders, identifying ways to streamline workflows and enhance the customer journey.</li>
</ul>
Requirements
<ul>
<li>1–3 years of experience in customer support, ideally in a high-volume environment (e.g., call centers or SaaS startups).</li>
<li>Excellent written and verbal communication with a clear, friendly, and professional tone.</li>
<li>Strong problem-solving skills and ability to work independently with minimal supervision.</li>
<li>Adaptability in a fast-paced, evolving environment; startup experience a plus.</li>
<li>Ability to learn technical tools quickly and explain them clearly to non-technical users.</li>
<li>Bonus points for: fluency in Spanish, background in the automotive or hospitality industries, or willingness to work evening/weekend shifts.</li>
</ul>
Benefits
<ul>
<li>Competitive hourly compensation: $20–$25 per hour (non-exempt, full-time).</li>
<li>Hybrid work structure: 3 days in-office (Morgan Hill) and 2 days remote per week.</li>
<li>Comprehensive health, dental, vision, life, and disability insurance starting the 1st of the month after hire.</li>
<li>Flexible PTO and 11 paid holidays.</li>
<li>401(k) available upon hire.</li>
<li>Wellness and mental health stipends.</li>
<li>Generous parental leave.</li>
<li>Charitable donation matching and team volunteer programs.</li>
</ul>
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