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field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Join our team and BE AWESOME TODAY!
Green Clean Commercial is looking for a Bilingual Customer Service Manager [ENG/ESP] to join our exciting team.
*THIS IS NOT A SALES POSITION. THIS IS AN OPERATIONS POSITION.
We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team.
Recent accolades and recognition includes recipient of the 2016 'Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles.
Great Culture, Great Team, Great Pay!
Salary: $45,000.00 - $50,000.00
Benefits (available after 90 days of employment):
<ul>
<li>Vacation &amp; Sick Pay</li>
<li>Health, Dental &amp; Vision</li>
<li>401K</li>
</ul>
Candidates must meet the following qualifications:
<ul>
<li>Must be able to represent and communicate clearly both via written and verbal skills in English &amp; Spanish</li>
<li>Must be able to maximize productivity and organizational skills</li>
<li>Must be able to use current technology trends and social media</li>
</ul>
What We Need:
An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Account Coordination or Management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations.
Job Details:
<ul>
<li>Full-Time position</li>
<li>Monday - Friday</li>
<li>8:30am - 5:00pm with flexibility to meet customer demands</li>
</ul>
Job Candidate Preferences &amp; Requirements:
<ul>
<li>All candidates must have a clean background screening and be able to pass drug-screening</li>
<li>Customer Service or account related experience preferred</li>
</ul>
Job Description Summary:
<ul>
<li>Client Support Management</li>
<li>Management of assigned book of customer accounts</li>
<li>Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software</li>
<li>Project a professional company image through in-person, video and phone interaction</li>
<li>In-person interaction with our customers &amp; employees</li>
</ul>
Primary Responsibilities:
<ul>
<li>Maintain Files and Records</li>
<li>Maintain &amp; Manage Company Vendor and Staff Work Schedules</li>
<li>Coordinate and Host Video and Audio Conference Meetings</li>
<li>Perform and Coordinate Interviews</li>
<li>Meet &amp; Greet Clients and Employees via Software</li>
<li>Create new proposals and bids through company Software</li>
<li>Coordinate and Maintain supplies ordering</li>
<li>Manage Employee Time Records</li>
<li>Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel</li>
<li>Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing</li>
<li>Maintain Hard Copy and Electronic Filing System</li>
<li>Communicate and Analyze Work Performance to Customers</li>
</ul>
To learn more about us and read our reviews, visit our website at <a href="http://www.greencleancommercial.com" target="_blank">www.greencleancommercial.com</a> or contact Human Resources directly at 636.329.4601.
Green Clean Commercial is an Equal Opportunity Employer
Green Clean commercial is a proud employer of our U.S. Military Service Men &amp; Women
 Job Posted by ApplicantPro

Bilingual Customer Service Manager

<h3>Job Description</h3>
Job Description
· Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone)
· Manage the social media platforms of Instagram and the Facebook pages for the business to engage with members and potential members
· Generate email campaigns and marketing ads for all social media and promotional platforms
· Generate a Marketing Map of all of the events throughout the year (consisting of planned events, membership specials, booked seminars, etc.)
· Greeting members and prospective members and guest while providing exceptional customer service
· Generate membership sales through sign-ups to earn commission
· Assist with questions in regards to the facility, class schedule, membership options in a professional manner and give tours of the facility to prospective members
· Help to maintain our online store to sell merchandise directly to consumer
· Manage the staff of the front desk area and smoothie bar
· Opening and closing the facility abiding by all protocols if scheduled to do so
· Follow all company policies and procedures
Company DescriptionNCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers. 
<h3>Company Description</h3>
NCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers.

Operations Manager - Customer Service

<h3>Job Description</h3>
Job Description
Job Summary:
The Account Manager operates as the face of Seachrome to our Customers and will be responsible for developing long-term relationships with a portfolio of customers and connecting with key business executives. The successful candidate will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our products according to customer needs.
Duties and Responsibilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operate as the lead point of contact for any and all matters specific to your customers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Be part of the phone rotation, answering incoming calls in a timely manner.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain strong, long-lasting customer relationships.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop a trusted advisor relationship with key customers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effectively collaborate with all team members to facilitate a smooth transition for new customers from account application stage to ongoing account management.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proactively ensure the timely and successful delivery of our products according to customer needs and objectives.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and monitor inventory levels of key SKUs on Safety Stock, Supplier Managed Inventory, and Master Supply Agreements as directed.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Production and Scheduling Teams and communicate up-to-date lead times for shipment of orders to customers.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Forecast and track key account metrics.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage quote preparation, sales order in-put and revision processing, purchase order review and processing.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide customer quotes and ensure accurate pricing in a timely manner, either on the same day or within 24 hours.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain quotes in Company Quote Log as directed by Sales Manager.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with high severity requests or issue escalations as they arise.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate requests from Field Sales Group (Independent Reps, Distributors, Regional Managers) to ensure quick and timely responses.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accurate updating and maintenance of the Sage Accounting Program as directed by Supervisor.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Additional responsibilities as assigned by Sales Manager and/or President.
Qualifications and Skills:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; HS Diploma/GED
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Associate’s Degree in Business Administration (preferred)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5+ years of proven account management or customer service experience.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience with International shipment documentation, quoting, and scheduling desired.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Experience in anticipating and delivering client-focused solutions based on customer needs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mechanical aptitude to read specification prints/drawings.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proven ability to manage multiple projects at a time while paying strict attention to detail.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent listening, negotiation, presentation project management and follow-up skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal and written communications skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Demonstrate excellent organizational, time management, interpersonal, communication, and teamwork skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Willingness to utilize technical tools to improve sales performance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office Applications (Word, Excel, PowerPoint) and Outlook required.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work well with others in an office and manufacturing shop environment, possess good work ethics, and a positive attitude.
Join us at Seachrome Corporation and be part of a dynamic team that values creativity, innovation, and results-driven service.
Company DescriptionFor over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience. We offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K + Company Matching, Paid Time Off, Paid Holidays Equal Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. A satisfactory pre-employment drug screen, physical, and background check is required. 
<h3>Company Description</h3>
For over 50 years, Seachrome has supplied high quality, residential and light commercial bath accessories to thousands of satisfied customers across the US. Located in Long Beach, CA, Seachrome has a great opportunity for those interested in working with our family. We have an awesome company culture that promotes creativity, independent thinking and accountability, with a family-like atmosphere that makes every day a rewarding experience.\r\nWe offer our employees the following benefits: Medical, Dental, Vision, Life Insurance, 401K + Company Matching, Paid Time Off, Paid Holidays\r\n\r\nEqual Opportunity Employer: We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.\r\n\r\nA satisfactory pre-employment drug screen, physical, and background check is required.

Account Manager Customer Service

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Long Island, NY | Full-Time | In-Office
Lead &amp; Inspire with Honesty, Hustle &amp; Heart
Varsity Home Services, a trusted Long Island home service company for over 60 years, is seeking a motivated Customer Service Manager to lead our award-winning Customer Care Team. This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and delivers service that goes above and beyond.
About Varsity Home Services
Our mission is simple: deliver all-star quality plumbing, heating, and air conditioning services with honesty, hustle, and heart—earning lifelong fans along the way. We’re a family-run, award-winning business built on three generations of quality, integrity, and customer satisfaction.
At Varsity, you’ll enjoy:
<ul>
<li>
Supportive, family-inspired team culture
</li>
<li>
Clear opportunities for training and career growth
</li>
<li>
A chance to make a real impact in a company that values your leadership
</li>
</ul>
Your Role &amp; Responsibilities
As the leader of our Customer Care Team, you’ll ensure every customer interaction reflects our brand values:
<ul>
<li>
Lead, coach, and develop a team of Customer Service Representatives
</li>
<li>
Oversee daily operations and administrative tasks for the department
</li>
<li>
Manage customer communications via phone, email, and other channels
</li>
<li>
Resolve customer concerns with empathy and effective solutions
</li>
<li>
Convert inquiries into scheduled service appointments
</li>
<li>
Ensure accuracy in customer records, reporting, and KPIs
</li>
<li>
Collaborate with Operations, Sales, and other departments to improve the customer journey
</li>
<li>
Drive team training, goal-setting, and performance initiatives
</li>
</ul>
What You Bring to the Team
<ul>
<li>
Proven experience in customer service management or dispatch (industry experience a plus!)
</li>
<li>
Positive, can-do attitude with a passion for helping others
</li>
<li>
Strong verbal and written communication skills
</li>
<li>
Exceptional organizational and problem-solving abilities
</li>
<li>
Motivated by coaching, developing, and inspiring a team
</li>
<li>
Comfortable thriving in a fast-paced, goal-driven environment
</li>
<li>
Team-player mentality with integrity and professionalism
</li>
</ul>
Perks &amp; Benefits
<ul>
<li>
Competitive pay
</li>
<li>
Paid Time Off – vacation, sick days &amp; holidays
</li>
<li>
Health insurance
</li>
<li>
401(k) with company match
</li>
<li>
State-of-the-art call center
</li>
<li>
First-class training &amp; professional development
</li>
<li>
Employee referral bonuses
</li>
<li>
Friends &amp; Family program
</li>
<li>
Company outings and a supportive, family-like team culture
</li>
</ul>
Join Our Winning Team
Many people come to Varsity looking for a job—but they stay because they find a fulfilling career with endless opportunities to grow and excel. If you’re a motivated leader passionate about delivering exceptional customer service, we want to hear from you.
Take the next step in your career and join Varsity Home Services—where customer care isn’t just a job, it’s our mission.
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U2bF1pdMie

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Job Description
Job Title: Senior CS Manager Department: Sales 
Reports to: V.P. of Sales Location: St Charles IL / Gastonia NC
 
About Gravis:
Gravis is one of North America’s largest providers of bulk transportation packaging solution. A platform investment of New Water Capital a middle market private equity firm, the business has been built through the acquisition of five leading players within the bulk transportation packaging category and is a North American leader in consultative and custom packaging solutions for blue chip industrial players in food &amp; beverage, chemicals, and materials. Gravis is differentiated in its approach by behaving like a partner, not a broker, and the addition of experts in different product categories creates significant opportunity to cross-sell to a large set of blue-chip customers, benefit from additional scale in sourcing, and bring a professional approach to the space.
 
Position Overview
The parent company is the fastest growing FIBC manufacturing and distribution company in North America. As we expand our Supply Chain footprint, we are looking at candidates for Global Procurement. This position is responsible for purchasing and planning raw material &amp; products for the group company. The RSM will order the products according to correct specifications and will ensure all quality and schedule requirements are met. The RSM must maintain strong vendor relationships to assure long-term supply at competitive pricing and performance. They will also be responsible for planning raw materials and finished products by maintaining proper inventory controls within the company guidelines. Additionally, effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. 
Requirements:
Responsibilities
· Prospect of potential clients 
· Visits to the customers to close orders and develop new products.
· Credit and collection support when a client delays the payment. 
· Call to follow up on purchases according to customer consumption.
· Address complaints in cases as they happen to clients.
· Participate with the maquiladora plan when there are new developments of super bags.
· Weekly meetings at the plants to discuss budget programming. 
· Request samples from the plant to send off to clients.
· Carry out scheduling closing of negotiations with clients in semi-annual or annual schedules. 
· Coordinate customer service with orders.
· Build and manage processes 
· Visit plant location to monitor installation of the production capacity.
 
Required Skills/Abilities: 
· Knowledge of the manufacturing industry 
· Supply Chain processes including Imports logistics and exposure of working with International Suppliers are preferred. 
· Strong data analytic &amp; systems skills including proficiency with integrated software applications (Net Suite preferred)
· Effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. 
· Team player with a positive and great attitude in a highly cross-functional organization
 
Education and Experience:
· Bachelor’s or master’s degree in business or related field. 
· Total 10 years of management experience and 5 years of supervisory level experience in Packaging and planning functions. 
 
Physical Requirements: 
· Sitting for extended periods of time

Regional Customer Service Manager

<h3>Job Description</h3>
Job Description
A growing surgical supply company is seeking an experienced and motivated Customer Service Manager to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency.
Responsibilities Include:
<ul>
<li>
Managing and mentoring the customer service team to ensure top performance
</li>
<li>
Implementing systems and processes to improve customer experience and workflow
</li>
<li>
Monitoring team metrics and providing coaching and feedback
</li>
<li>
Handling escalated customer issues and ensuring timely resolutions
</li>
<li>
Collaborating with operations and sales teams to optimize communication and service quality
</li>
</ul>
Ideal Qualifications:
<ul>
<li>
Proven experience managing a customer service team
</li>
<li>
Strong leadership, communication, and problem-solving skills
</li>
<li>
Ability to implement and improve systems and procedures
</li>
<li>
Detail-oriented, organized, and able to multitask effectively
</li>
<li>
Experience in healthcare, medical supply, or related industries preferred
</li>
</ul>
Salary: $90k - $130k/YearTo apply, please send your resume to <a href="mailto:Aron@bhirednyc.com" target="_blank">Aron@bhirednyc.com</a>

Customer Service Manager - 1944

<h3>Job Description</h3>
Job DescriptionDescription:
Job Description
Job Title: Customer Experience &amp; Service Manager 
Direct Report: Director of Operations
FLSA Status: Exempt
Job Brief
The Customer Experience &amp; Service Manager is responsible for leading Astura Medical’s customer service operations and ensuring world-class experience for our surgeon partners, distributors, and internal sales support teams. This role oversees daily order management, issue resolution, and service quality metrics while driving continuous improvement across processes and systems. The position requires a balance of hands-on execution, cross-functional collaboration (Sales, Operations, Contracting, and Finance), and leadership in developing a service-oriented culture that reflects Astura’s commitment to excellence.
Responsibilities
<ul>
<li>Lead and mentor the Customer Service team to ensure accurate, timely, and professional handling of all orders, inquiries, and escalations.</li>
<li>Oversee daily workflow and prioritize critical issues to maintain service continuity and customer satisfaction.</li>
<li>Monitor key performance indicators (KPIs) including order accuracy, response time, and fulfillment cycle time; identify trends and implement process improvements.</li>
<li>Partner with Supply Chain and Operations to ensure optimal inventory availability and shipment coordination.</li>
<li>Collaborate with Sales and other internal teams to provide proactive communication to field representatives and surgeons regarding order status, product availability, and logistics updates.</li>
<li>Manage customer feedback loops and recommend enhancements to systems, products, or processes based on insights.</li>
<li>Ensure compliance with regulatory, quality, and corporate policy standards in all customer service activities.</li>
<li>Drive team training initiatives to build product knowledge, communication effectiveness, and system proficiency.</li>
<li>Support development and documentation of standard operating procedures (SOPs) and service metrics. </li>
</ul>
Supervisory Responsibilities
<ul>
<li>Supervise and develop a team of Customer Service Representatives and Coordinators.</li>
<li>Conduct performance evaluations, coaching sessions, and career development planning.</li>
<li>Manage staffing levels, workload distribution, and team scheduling to support business needs.</li>
<li>Oversee adherence to departmental KPIs, budget parameters, and other internal initiatives. </li>
<li>Lead or participate in cross-departmental initiatives focused on operational efficiency, digital transformation, and customer satisfaction.</li>
<li>Represent the Customer Service function in management meetings and contribute to strategic planning efforts.</li>
</ul>
 
Requirements:
Qualifications
<ul>
<li>Bachelor’s degree required</li>
<li>5+ years’ customer service experience </li>
<li>Customer Centricity: Demonstrates empathy and urgency in addressing customer needs; fosters strong relationships with internal and external stakeholders.</li>
<li>Operational Execution: Skilled at managing high-volume workflows, prioritizing competing demands, and maintaining accuracy under pressure.</li>
<li>Process Improvement: Proven ability to identify inefficiencies and implement scalable solutions.</li>
<li>Analytical &amp; Systems Proficiency: Experienced in ERP systems, order tracking platforms, and data reporting tools.</li>
<li>Communication: Clear, professional verbal and written communication across teams and leadership levels.</li>
<li>Leadership: Inspires accountability, collaboration, and performance excellence among direct reports.</li>
<li>Cross-Functional Collaboration: Effectively partners with other departments to resolve issues and enhance the customer experience.</li>
<li>Medical Device Familiarity (Preferred): Understanding of spine implant order processing, sterile packaging, and field inventory management.</li>
</ul>
 
Physical Requirements
This is largely a sedentary role; prolonged periods sitting at a desk and working on a computer. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Customer Experience & Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
 The Customer Service &amp; Order Entry Manager is responsible for overseeing all aspects of customer service operations and order processing to ensure high levels of customer satisfaction, efficient workflow, and timely fulfillment within a high call and email volume call center environment. This role involves managing a team, resolving escalated issues, improving processes, and coordinating with other departments like sales, logistics, and production. 
 
Key Responsibilities
<ul>
<li>Responsibilities include leading and managing the customer service and order entry team.</li>
<li>Ensuring high-quality customer experience through timely responses and complaint resolution.</li>
<li>Overseeing accurate and efficient order processing and data management within systems like ERP/CRM. </li>
</ul>
The role also involves identifying and implementing process improvements, collaborating with other departments, tracking performance metrics, and resolving order-related issues. 
Requirements:
Skills and Qualifications
<ul>
<li>Bachelor’s degree in business administration, Management, or related field (or equivalent experience).</li>
<li>4-6+ years of experience in customer service or order management, with at least 2 years in a leadership role.</li>
<li>Must have experience in high volume call center and data entry environment. </li>
<li>Strong knowledge of ERP/CRM systems (P21 knowledge a plus)</li>
<li>Excellent communication, problem-solving, and organizational skills.</li>
<li>Proven ability to manage competing priorities and lead teams in a fast-paced environment.</li>
</ul>
Preferred Skills
<ul>
<li>Experience in manufacturing, distribution, or PPE a plus.</li>
<li>Knowledge of logistics or supply chain operations.</li>
<li>Proficiency in Microsoft tools.</li>
</ul>

CUSTOMER SERVICE & ORDER ENTRY MANAGER

<h3>Job Description</h3>
Job Description
The Customer Service Manager will oversee the day-to-day operations of our customer service department, ensuring every interaction reflects Valvetronic Designs’ commitment to excellence. This leader will manage processes, mentor and train the customer service team, and continuously improve systems that strengthen efficiency, professionalism, and customer satisfaction.
This role is critical in protecting and growing our brand reputation as we expand into new markets and scale operations.
Key Responsibilities
Team Leadership
<ul>
<li>
Manage, mentor, and motivate the customer service team.
</li>
<li>
Provide regular coaching, training, and development to build a high-performing, customer-first culture.
</li>
</ul>
Process Management
<ul>
<li>
Build, document, and refine workflows to ensure consistency, efficiency, and service quality.
</li>
<li>
Translate business needs into scalable service processes.
</li>
</ul>
Customer Experience
<ul>
<li>
Handle escalated interactions with professionalism and empathy.
</li>
<li>
Implement strategies to transform challenging customer experiences into positive outcomes.
</li>
</ul>
Technology &amp; Tools
<ul>
<li>
Oversee the use of Richpanel and other service platforms.
</li>
<li>
Drive automation and AI enhancements to streamline support operations.
</li>
</ul>
Quality Control
<ul>
<li>
Track and monitor KPIs (response time, resolution time, CSAT, review ratings).
</li>
<li>
Identify trends and implement strategies for continuous improvement.
</li>
</ul>
Knowledge Management
<ul>
<li>
Capture institutional knowledge and convert it into SOPs, training modules, and playbooks.
</li>
<li>
Ensure long-term team success through structured learning materials.
</li>
</ul>
Cross-Department Collaboration
<ul>
<li>
Partner with operations, marketing, and engineering to align customer feedback with product and process improvements.
</li>
</ul>
Brand Stewardship
<ul>
<li>
Act as a guardian of the Valvetronic reputation.
</li>
<li>
Ensure customer service remains a competitive advantage and a core reason customers choose our brand.
</li>
</ul>
Qualifications
<ul>
<li>
Experience: 5+ years in customer service, including 2+ years in a supervisory or management role.
</li>
<li>
Conflict Resolution: Proven ability to de-escalate and resolve challenging situations.
</li>
<li>
Communication: Strong written and verbal skills, with the ability to coach others in best practices.
</li>
<li>
Technology: Familiarity with service platforms (Richpanel, Zendesk, Gorgias, etc.); AI/automation experience is a plus.
</li>
<li>
Learning &amp; Training: Fast learner with the ability to quickly absorb technical/institutional knowledge and teach it effectively.
</li>
<li>
Industry Knowledge: Automotive background is helpful but not required; genuine enthusiasm for the industry is essential.
</li>
<li>
Organizational Skills: Highly organized, process-driven, and motivated to design systems that scale.
</li>
</ul>
Why This Role Matters As Valvetronic Designs continues its rapid growth, customer service will be one of the most important differentiators in maintaining trust and loyalty. The Customer Service Manager will not only safeguard the brand’s reputation but also help build a customer support operation that scales alongside our business.
Company DescriptionWe are an automotive exhaust manufacturing company. We build exhaust systems that are enjoyed all around the world! We are a group of enthusiastic professionals with an enjoyable work environment but a strict focus on the pursuit of excellence. Check us out: valvetronic.com 
<h3>Company Description</h3>
We are an automotive exhaust manufacturing company. We build exhaust systems that are enjoyed all around the world! We are a group of enthusiastic professionals with an enjoyable work environment but a strict focus on the pursuit of excellence. Check us out: valvetronic.com

<h3>Job Description</h3>
Job Description
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
King Air Nation is seeking a results-driven Customer Service, Operations &amp; Sales Manager to lead our parts business. This critical role requires a proven leader who can drive revenue growth, deliver world-class customer service, and ensure operational excellence. You will be accountable for all aspects of quoting, purchasing, repairs, and shipping/receiving while leading both the existing and growing fulfillment and sales teams.
Key Responsibilities
<ul>
<li>Leadership &amp; Sales Management: Build, mentor, and inspire a high-performing team. Develop and execute a comprehensive sales strategy to exceed aggressive revenue targets, manage key customer relationships, and expand into new markets.</li>
<li>Operational Excellence: Direct all quoting, purchasing, and logistics activities with precision and compliance. Optimize workflows to reduce turnaround time and ensure all transactions meet regulatory standards.</li>
<li>Customer Experience: Serve as the escalation point for complex issues and ensure a seamless, high-quality experience for all customers.</li>
<li>Collaboration: Work cross-functionally with supply chain, technical staff, and leadership to ensure smooth operations.</li>
</ul>
Key Competencies &amp; Expectations
We are looking for a candidate who embodies the following competencies and can deliver on key results:
<ul>
<li>Excellence Orientation: Relentless drive for results and high standards.</li>
<li>Sales Leadership: Mastery of business development and deal closing.</li>
<li>Process Optimization: Continuously improves workflows and achieves efficiency gains.</li>
<li>Customer Obsession: Delivers world-class service and earns trust.</li>
<li>Accountability: Extreme ownership—no excuses.</li>
<li>Data-Driven Decision Making: Uses metrics to drive continuous improvement.</li>
</ul>
Our ideal candidate must have a proven track record of achieving specific goals, including 20%+ year-over-year revenue growth , a quote turnaround time in the top 10% of the industry , and 99%+ on-time order fulfillment .
Required Qualifications
<ul>
<li>Minimum of 5 years of success in operations, customer service, or sales leadership within aviation, aerospace, or technical parts distribution.</li>
<li>Demonstrated track record of exceeding multi-million dollar annual sales and/or operational KPIs.</li>
<li>Proven ability to recruit, develop, and retain a high-performing team.</li>
<li>Advanced knowledge of quotes management, purchasing, repairs, logistics, and aviation compliance.</li>
<li>Experience developing sales strategies, managing pipelines, and building key customer relationships.</li>
<li>Strong analytical, negotiation, and communication skills.</li>
</ul>
What We Offer
<ul>
<li>Competitive salary plus an uncapped performance-based bonus.</li>
<li>Comprehensive health and vision insurance with optional dental, LTD &amp; STD life insurance - add ons.</li>
<li>401K Retirement Savings Plan with Profit Sharing Contribution when applicable.</li>
<li>Opportunities for professional development and fast-track advancement for elite contributors.</li>
</ul>
Company Culture
We are relentless in our pursuit of operational and commercial excellence. If you are a top performer with a proven track record who thrives in an environment of high standards and accountability, this is the role for you. Only those who consistently demand the best of themselves and their team will succeed.
We are an equal-opportunity employer and welcome exceptional applicants from all backgrounds.
Company DescriptionLocated in Brandon, MS 39047 we are the #1 source for all things King Air. We refurbish aircraft parts as well as buying/selling aircraft and new parts. 
<h3>Company Description</h3>
Located in Brandon, MS 39047 we are the #1 source for all things King Air. We refurbish aircraft parts as well as buying/selling aircraft and new parts.

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