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<h3>Job Description</h3>
Job Description
Location: Onsite – San Francisco Bay Area (Palo Alto, CA) Contract Duration: 5 Months Industry: Healthcare | Executive Search | Talent Acquisition
About the Opportunity LHH Recruitment Solutions is partnering with a leading healthcare organization in the San Francisco Bay Area to identify a seasoned Executive Healthcare Recruiter for a high-impact, contract-based opportunity. This role is ideal for a recruitment professional with a strong command of executive search practices, particularly within the healthcare and medical leadership space.
Position Summary This is not a generalist recruiting role. The selected candidate will be responsible for full-cycle recruitment of senior-level physicians, medical executives, and administrative leaders. The position requires a strategic thinker with a refined approach to candidate engagement, stakeholder collaboration, and brand representation at the highest levels.
Key Responsibilities
<ul>
<li>
Lead end-to-end recruitment for executive-level clinical and administrative roles.
</li>
<li>
Partner with physician leaders and senior executives to define hiring needs and search strategies.
</li>
<li>
Execute direct sourcing strategies to identify and engage top-tier national and international talent.
</li>
<li>
Represent the client organization with professionalism and discretion in high-stakes candidate interactions.
</li>
<li>
Deliver a high-touch candidate experience from initial outreach through offer acceptance.
</li>
<li>
Maintain accurate records and workflows using Workday HCM and internal systems.
</li>
<li>
Provide market insights and consultative guidance to internal stakeholders.
</li>
</ul>
Qualifications
<ul>
<li>
Minimum 5 years of experience in executive recruitment, with a proven track record in healthcare or life sciences.
</li>
<li>
Demonstrated success filling C-suite, physician leadership, or nationally recognized clinical roles.
</li>
<li>
Strong interpersonal and communication skills with the ability to influence senior stakeholders.
</li>
<li>
Experience working within complex healthcare systems, academic medical centers, or retained executive search firms.
</li>
<li>
Proficiency in Workday or similar applicant tracking systems.
</li>
<li>
Must be available to work onsite in the San Francisco Bay Area as needed.
</li>
</ul>
Preferred Experience
<ul>
<li>
Background in retained or boutique executive search environments.
</li>
<li>
Established network of healthcare executives or physician leaders.
</li>
<li>
Experience supporting organizations during periods of transformation or rapid growth.
</li>
</ul>
Schedule Day Shift | Monday–Friday | 8:00 AM – 5:00 PM
 Pay Details: $65.00 to $67.00 per hour Search managed by: Mandy Dillinger Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

Healthcare Recruiter

<h3>Job Description</h3>
Job DescriptionDescription:
Are you a visionary architect with a passion for transforming healthcare environments? Join our dynamic team at ISG as an Architect to support our Healthcare Business Unit. As an Architect, you will be an ISG Employee Owner working collaboratively with your fellow employee owners to develop creative solutions.
 
ISG is looking to expand our team as we provide unmatched services for our Healthcare clients—crafting exceptional hospitals, medical centers, office practices and clinics that truly set them apart. Our ideal candidate will have valuable depth and breadth in our industry, and at a minimum will be a skilled communicator with a passion for award-winning design who possesses valuable technical knowledge, provides proven leadership and displays great problem-solving skills. We’ll need you to jump in headfirst on a broad range of healthcare-related work by designing bright and hygienic environments that promote wellness and build trust.
 
In this role, you will work closely with Tarah Raaum, AIA, Healthcare Business Unit Leader and Jeremy Wiesen, AIA, NCARB, LEED AP, Architecture Group Leader. You will also collaborate with ISG internal resources for design and project collaboration, project execution, code review and evaluations, specification writers, visualization specialists, and construction administrators.
 
ESSENTIAL DUTIES
<ul>
<li>Serve as the technical lead across multiple healthcare projects, ensuring compliance with applicable codes, guidelines, and healthcare regulations (e.g., FGI, NFPA, ADA, Joint Commission)</li>
<li>Develop and review architectural designs and construction documents from concept through construction administration</li>
<li>Provide technical oversight on design and detailing, ensuring constructability and alignment with design intent</li>
<li>Lead internal collaboration and execution between Architecture and additional in-house disciplines including Structural, Mechanical, Electrical, Plumbing, Civil, Landscape, Interiors</li>
<li>Mentor and coach junior architects and designers, fostering a culture of learning and high performance</li>
<li>Coordinate with consultants and stakeholders to align on project scope, schedule, and budget</li>
<li>Lead quality assurance and quality control processes, supporting the successful delivery of healthcare facilities</li>
</ul>
QUALIFICATIONS
<ul>
<li>Licensed Architect (RA) in the U.S. (required)</li>
<li>Minimum 10 years of architectural experience with a strong focus on healthcare projects</li>
<li>Deep knowledge of healthcare codes, standards, and best practices</li>
<li>Proven ability to lead and manage multiple projects and teams concurrently</li>
<li>Strong interpersonal and communication skills with a collaborative, solutions-oriented mindset</li>
<li>Willingness to be both a coach and doer, offering mentorship while remaining engaged in the technical details of project delivery</li>
<li>Ability to connect and promote ISG’s solutions to clients, including at public forums</li>
<li>Proficiency in architectural design software including Bluebeam, AutoCAD, and Revit</li>
<li>Bonus – EDAC Certification, Lean Six Sigma, WELL Certification</li>
</ul>
ISG Employee Owner Benefits
<ul>
<li>Medical, dental, and vision</li>
<li>Paid time off, pro-rated amount available on your start date</li>
<li>Paid holidays and paid volunteer time</li>
<li>Paid parental leave</li>
<li>Bi-annual profit sharing</li>
<li>Employee Ownership Stock Plan (ESOP)</li>
<li>401K retirement plan</li>
<li>Life insurance</li>
<li>HSA and FSA options</li>
<li>Bereavement leave</li>
<li>Supplemental voluntary benefits</li>
<li>Short term and long-term disability</li>
<li>Parking reimbursement, varies on office location</li>
</ul>
ABOUT ISG
 
We are 100% owned by our employees! ISG's Employee Stock Ownership Plan (ESOP) allows for broader ownership, the ability to be directly connected to performance, and our culture of accountability and opportunism is amplified. Put simply, everyone works hard = everyone benefits, not just an elite group.
 
We are focused on strengths, using those talents to guide personal development and team collaboration. We are involved in our communities and lead through empowerment. Firm growth is a direct reflection of the dedication, ingenuity, and hard work each ISG owner brings to the office and field every day.
 
ISG's growth and sustainability are based on the unwavering belief that we need to grow for the betterment of our people and firm. We are entrepreneurial. We believe in having the right people onboard and being disciplined during good times and when faced with new challenges. And most importantly, we foster growth through positive mentorship and progressive ideas that lead to strategic, contextual based decisions. We believe that this unwavering commitment to our culture, clients, and dynamic qualities translates to better services for our partners, and that it will continue to guide ISG's future.
 
Learn more about ISG at <a href="http://www.isginc.com" target="_blank">http://www.isginc.com</a>
 
Interested in learning more about ISG? Follow us on LinkedIn, Instagram, YouTube, Facebook, and X.
Requirements:

Architect - Healthcare

<h3>Job Description</h3>
Job DescriptionDescription:
 
Shive-Hattery is a prestigious Architecture and Engineering consulting firm established in 1895 in Cedar Rapids, Iowa. With 16 offices across 8 states, we employ over 580 industry-leading professionals. Shive-Hattery consistently achieves Top 100 rankings from the ENR and receives consecutive awards for Excellence in Client Experience. The firm prides itself on its One Firm, full-service model, ensuring that the best personnel are placed with clients, regardless of project location.
 
Shive-Hattery has an immediate opening in our Chicago, IL office for a Licensed Architect with five (5) to eight years (8) of experience in healthcare design architecture. 
 
The ideal candidate has a passion to lead healthcare projects while building relationships with existing and new clients by delivering exceptional project experiences. 
 
We are positioned for accelerated healthcare growth in the Valparaiso and Chicago areas. You will be part of the team at the forefront of that growth and have the chance to build your healthcare career. 
 
As a mid-level professional with a knack for fostering exceptional client relationships within the Healthcare market sector, you've completed an accredited professional degree program with a bachelor's degree or master's degree in architecture or have equivalent education and experience. 
 
You possess basic knowledge of design of architectural systems, architectural specifications, international building codes, life safety code, current ADA and FGI requirements, construction documentation, and associated technology. Your ability to understand clients’ needs and potential involvement in a project is exceptional. 
 
You continuously demonstrate a high degree of aptitude in critical, creative thinking associated with design and the design process. While knowledge of programming, planning, and building performance is beneficial, your motivation and creativity shine through in your professional endeavors, especially in the healthcare sector where proven experience is a must. 
 
You're self-motivated and able to problem-solve independently, which adds great value to your role. Your strong working knowledge of Autodesk Revit, Adobe Creative Suite, Microsoft Office, and Google SketchUp is evident, and experience in AutoCAD is preferred. 
 
Above all, your excellent communication skills set you apart in the field. 
 
Requirements:
 
Interested applicants should submit their cover letter, resume, and portfolio for consideration. If unable to submit your portfolio due to size constrains, please include a link to your portfolio in your cover letter.
 
Responsibilities:
<ul>
<li>Actively participate and contribute to design discussions, idea generation, collaboration, and design work in drawing, model, and 3D image formats. Your involvement will extend to the production and coordination of the design process and technical documents directed by a licensed design professional. </li>
<li>Create graphical images and design and detail in Autodesk Revit. Your role will also involve leading project and client meetings alongside other design professionals, where your insights and contributions will be valued. </li>
<li>Interact with clients and contractors, serving as a representative of the company in ongoing projects. Your ability to engage with stakeholders effectively will enhance project outcomes and foster strong professional relationships. </li>
</ul>
Why Shive-Hattery?
 
You will find the right balance at Shive-Hattery. A large pool of resources in a 500+ person design firm, with a small firm feel where you build personal connections with colleagues, partners and clients. Flourish as a professional with the freedom to chart your own course and make an impact – and Design What Matters to make the world a better place.
 
At Shive-Hattery, our learning and teaching culture is built on collaboration. You’ll have the opportunity to both learn from and teach your peers, working across disciplines to enhance your skills and grow professionally.
 
We offer a competitive total compensation package, including industry-leading pay and over thirty-five benefits designed to support your well-being and career development.
 
Benefit Highlights:
<ul>
<li>Medical, Dental, Vision – 4 tiers of coverage</li>
<li>Voluntary Life Insurance – Employee, Spouse, and Child</li>
<li>Voluntary Insurance Plans – Accident, Critical Illness, &amp; Hospital Indemnity</li>
<li>FSA – Medical &amp; Dependent Care</li>
<li>8 Paid Holidays + PTO</li>
<li>Paid Parental Leave</li>
<li>401K/Roth 401K with Company Match</li>
<li>Overtime Bonus</li>
<li>Profit Sharing Bonus</li>
<li>First Time License Bonus</li>
<li>Tuition Reimbursement &amp; Licensure/Certification Financial Support</li>
<li>Professional Development Opportunities</li>
<li>Calm Meditation &amp; Stress Relief Subscription</li>
<li>…And Many More!</li>
</ul>
Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Requirements

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY
“Do you have a passion for providing top-notch hospitality and creating a warm, welcoming atmosphere? We’re looking for a Dining Room Server who brings professionalism and heart to every meal. At our vibrant community, you’ll serve residents and guests with care, carrying out our signature “Living in Style” program.
 
This role isn’t just about taking orders – it’s about making connections and creating memorable dining experiences. From greeting and seating residents and guests to ensuring food safety and cleanliness, you’ll be a key player in delivering service that exceeds expectations. You'll also help keep the dining room sparkling and assist in training new team members.
 
If you’re ready to combine hospitality, quality service, and a touch of elegance – all while supporting our mission and values – we’d love to have you on our team!”
 
We are currently looking for our next full-time dining server in our Healthcare Plaza.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.
 
· Greeting and seating Residents and Guests.
· Responsible for taking meal/beverage orders and serving requested items according to established policies.
· Maintain all side stations and dining areas using the “clean as you go” policy.
· Follow daily and weekly cleaning schedules.
· Assist with orientation and training of new food servers.
· Practice all safety and loss prevention procedures.
· Maintain or exceed standards of appearance, cleanliness, personal sanitation, and hygiene.
· Attend all in-services as required.
· Supports the Mission and Values of the community and Catholic social teachings.
· Perform all other reasonable tasks assigned by your supervisor.
Requirements:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements, Requirements and Experience: 
· High school diploma or equivalent preferred
· Must be able to read and write
· Follow instructions with a positive attitude
· Experience a plus, but not required
. M-F, 7:00 AM-3:00 PM (Possibility of a weekend)
 
Knowledge, Skills and Abilities: 
· Willingness to work with the elderly in a senior living environment
· Effectively communicate with Residents, guests, employees, and supervisors
· Must be able to work weekends, Holidays and for pre-planned special events
 
PHYSICAL REQUIREMENTS
• Prolonged periods of standing and walking 
• Must be able to lift up to 15 pounds at a time
Schedule

Healthcare Server

<h3>Job Description</h3>
Job DescriptionOverview
 Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions! 
Job Description 
 As a Security Guard - Healthcare Patrol in Tarrytown, NY, you will serve and safeguard clients in a range of industries such as Healthcare and more . 
 As a Patrol Unarmed Officer with Allied Universal, you will play a key role in maintaining a secure environment within a dynamic healthcare location. Your responsibilities will include conducting regular patrols throughout the premises, remaining highly visible to help to deter security-related incidents, and providing outstanding customer service to staff, visitors, and patients. You will be expected to respond promptly to incidents, support access control measures, and communicate clearly with both the public and your team. This position requires driving as part of your patrol duties. At Allied Universal, we value agility, reliability, and innovation, and we foster a caring culture that puts people first. Join our team and contribute to a collaborative environment where integrity and teamwork are at the core of everything we do. 
Position Type: Full Time
Pay Rate: $21.58 - $22.58 / Hour
Job Schedule:
DayTimeMon04:00 PM - 12:00 AMThur04:00 PM - 12:00 AMFri04:00 PM - 12:00 AMSat04:00 PM - 12:00 AMSun04:00 PM - 12:00 AM
 What You'll Do: 
<ul>
<li> Use our proprietary scheduling platform to claim open shifts at client sites </li>
<li> Support operations across a range of environments including commercial real estate, healthcare, and education </li>
<li> Receive site-specific training and guidance from experienced teams </li>
<li> Deliver consistent, professional security presence and customer service </li>
<li> Be ready to fill in at short notice when urgent needs arise </li>
</ul>
Responsibilities:
<ul>
<li>Provide customer service to clients and visitors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare environment.</li>
<li>Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols for healthcare locations.</li>
<li>Conduct regular and random patrols around the facility and its perimeter to help to deter unauthorized activity and/or suspicious behavior.</li>
<li>Monitor entrances, exits, and sensitive areas to help to deter unauthorized access and/or breaches of site policies.</li>
<li>Document and report security-related incidents, observations, and/or hazards according to Allied Universal and client protocols.</li>
<li>Assist with access control procedures, including verifying credentials and/or escorting visitors as required by site policies.</li>
<li>Support emergency response efforts, including assisting with evacuations and/or providing information to first responders as needed.</li>
</ul>
 What We're Looking For: 
<ul>
<li> Availability across various days and shifts </li>
<li> Reliability and ability to adapt to different post assignments </li>
<li> A desire to gain broad experience and grow within the company </li>
<li> Interest in transitioning into full-time roles when available </li>
</ul>
Minimum Requirements:
<ul>
<li>Must have at least 2 years of security-related experience.</li>
<li>Must provide proof of a high school diploma or GED as required by the client.</li>
<li>Must be at least 21 years of age.</li>
<li>Access control and/or badge experience is preferred.</li>
<li>A valid driver's license is required and must meet Allied Universal driver policy requirements.</li>
<li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li>
<li>Possess a high school diploma or equivalent.</li>
<li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li>
<li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li>
<li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li>
<li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li>
<li>A valid driver's license will be required for driving positions only.</li>
</ul>
 Why Join Us: 
<ul>
<li> Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle. </li>
<li> Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs. </li>
<li> Smart Tools: Access exclusive technology for real-time shift visibility and claiming. </li>
<li> Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees. </li>
<li> Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program. </li>
</ul>
 Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>. 
 If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1410441

Security Guard - Healthcare Patrol

<h3>Job Description</h3>
Job Description Summary:
Supervision of the construction project resulting in successful project completion. We are looking for a Superintendent with strong Healthcare experience. This candidate must have: 8-10 years of Healthcare and have worked on at least one project $50M+ or four to five $15M+. This candidate will work on projects ideally in the greater Atlanta metropolitan area but must have flexibility to travel in the region (Southeast US) for projects.
 
Job Description:
POSITION RESPONSIBILITIES AND DUTIES: 
• Able to perform all superintendent job responsibilities
• Enforce safety procedures
• Attend and participate in Safety Training Program
• Verify subcontractor certificates of insurance
• Prepare and Maintain responsibility for CPM job schedule
• Develop Owner and Architect’s confidence
• Recruit, organize, train, direct and coordinate field construction team including subcontractor’s direct hire work
• Assure work quality – set standards for quality control
• Order materials and tools (avoid “crisis” buying)
• Prepare necessary reports (e.g. time sheets, work orders, daily reports and invoice approval)
• Document and complete all punchlists in a timely manner
• Review all drawings, specifications and subcontractor submittals
• Chair or attend pre-job conference, regular subcontractor meetings
• Perform start-up testing and turnover to Owner
• Document final close-out and Owner’s acceptance
• Perform manual work only in rare circumstances when, in employee’s independent judgment, exigent circumstances require it
• Ability to travel as required by management
• Ability to supervise multiple projects over a large geographic area as required by management
• Complete other responsibilities as assigned
 
MINIMUM SKILLS OR EXPERIENCE REQUIREMENTS: 
• 8-10 years experience on Healthcare projects
• Have worked on two Healthcare projects in the $50M range or four to five in the $15M
• 8+ plus years in a leadership role on projects
• Responsible for staff development
• Engineering, Construction Management or Architectural degree, or equivalent experience
• Extensive field construction experience at supervisory level (Minimum 8 years as Superintendent)
• Current Safety Trained Supervisor (STS) Certification, or achievement of STS Certification within six months of hire, maintenance of active certification status
• Working knowledge of all crafts (ability to read and understand specifications for all trades), and prior experience as foreman or journeyman in at least one trade, or project engineer
• Knowledge of OSHA laws
• Knowledge of job scheduling, planning, expediting and cost control. P6 operation a plus.
• Ability in problem-solving
• Strong sense of urgency
 
SUMMARY OF BENEFITS:
This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&amp;D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.

Construction Superintendent- Healthcare

<h3>Job Description</h3>
Job Description
We are seeking a REMOTE Healthcare Provider Recruiterto join our team!&nbsp;You will perform activities in human resources&nbsp;from recruiting new hires&nbsp;to retaining existing hires.
Responsibilities:
<ul>
<li>Screen, recruit, and&nbsp;interview potential employees</li>
<li>On-board&nbsp;and train new employees</li>
<li>Implement company culture, values&nbsp;and policies</li>
<li>Provide management&nbsp;with requested&nbsp;reports and&nbsp;documents</li>
<li>Coordinate events focused on&nbsp;employee recognition</li>
<li>Accurately maintain employee files</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in Human Resources, recruiting, or other related fields</li>
<li>Knowledge of labor and&nbsp;employment laws</li>
<li>Ability to build rapport with all employees</li>
<li>Strong organizational skills</li>
<li>Excellent written and verbal communication skills</li>
</ul>

REMOTE Healthcare Provider Recruiter

<h3>Job Description</h3>
Job Description
We are currently recruiting for Campus Support Coordinators (Call Center Reps) for our office in Glendale, CA:
Work Schedule: 
M-F 8:00 AM - 5:00 PM (30m Lunch) + OT
2 Saturdays a month 8:00 AM - 12:30 PM (Additional from 40 hours of work week)
1 Sunday a Month 8:00 AM - 12:30 PM (Additional from 40-hour work week)
Position Summary: 
The Campus Support Coordinators are responsible for supporting our campus medical resources/departments/patients and affiliated providers through inbound/outbound communications related to areas such as : ER visits; inpatient hospital/vital care resources; enrollment/marketing assistance; brokers/benefits specialists; Early Bird Alert online patient portal; patient annual wellness visits; provider transitions. In person patient/provider education and training of the Early Bird Alert online patient portal. The coordinator must be able to multi-task in a calm and efficient manner, demonstrate flexibility towards new projects and protocols and promote a positive team environment.
Essential Duties and Responsibilities include the following:
<ul>
<li>Communications may require actions such as: connect callers to appropriate campus medical resources in an effective manner; assist pts with appt scheduling either directly through NextGen or via call transfer; pt education regarding provider/hospital/community resources; class/event scheduling; assistance with Early Bird Alert online patient portal education/training/registration/password login/reset.</li>
<li>Organizational skills involved in project mailings, such as: post ER visits, Early Bird Alert post activation for Easy Connect Assist users, OB Patient Welcome Packets.</li>
<li>Ability to read, analyze and interpret general business periodicals. Ability to write reports, business correspondence, and procedure documents. Ability to effectively present information and respond to questions from patients, providers and the general public.</li>
<li>All other duties as directed by management.</li>
</ul>
Education and/or Experience:
<ul>
<li>At least 5 years of experience working in a Managed Care or Healthcare environment. Advanced certification or education within the healthcare arena preferred (i.e., MA, clinic, nursing school).</li>
<li>Proficient with Microsoft word processing software including Word/Excel.</li>
<li>Knowledge of medical terminology and healthcare insurance industry operating procedures.</li>
<li>Bilingual English / Spanish (read, write, speak) is required.</li>
</ul>
The pay range for this position at commencement of employment is expected to be $21 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare &amp; Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits:
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness:
<ul>
<li>Employer-paid comprehensive medical, pharmacy, and dental for employees</li>
<li>Vision insurance</li>
<li>Zero co-payments for employed physician office visits</li>
<li>Flexible Spending Account (FSA)</li>
<li>Employer-Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Behavioral Health Services</li>
</ul>
Savings and Retirement:
<ul>
<li>401k Retirement Savings Plan</li>
<li>Income Protection Insurance</li>
</ul>
Other Benefits:
<ul>
<li>Vacation Time</li>
<li>Company celebrations</li>
<li>Employee Assistance Program</li>
<li>Employee Referral Bonus</li>
<li>Tuition Reimbursement</li>
<li>License Renewal CEU Cost Reimbursement Program</li>
<li>Business-casual working environment</li>
<li>Sick days</li>
<li>Paid holidays</li>
<li>Mileage</li>
</ul>
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Company DescriptionAs one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare &amp; Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success. 
<h3>Company Description</h3>
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare &amp; Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Healthcare Call Center Representative

<h3>Job Description</h3>
Job Description
Serenity Healthcare, a national leader in healing depression through state-of-the-art technology and exceptional patient care, is seeking a Call Center Manager to join our rapidly growing team. This role will report to the Director of Patient Experience and directly manage Serenity's patient support team – currently at over 100 representatives. We need someone skilled at leading customer service excellence and passionate about providing compassionate support to patients seeking mental health treatment. We are fighting one of our country's most critical and stubborn issues across 8 states and 30 clinics and providing better outcomes than anyone else. We need great people to make it happen.
Onsite Position – Atlanta, GA
Responsibilities
<ul>
<li>Daily supervision and coaching of the call center team to ensure exceptional patient experience</li>
<li>Develop and implement strategies to optimize call center metrics while maintaining high-quality patient interactions</li>
<li>Monitor and analyze call center performance data to drive continuous improvement</li>
<li>Create and maintain standard operating procedures for patient communication</li>
<li>Lead training initiatives to keep the team updated on healthcare regulations and company policies</li>
<li>Collaborate with clinical teams to ensure seamless patient care coordination</li>
<li>Manage scheduling and staffing to maintain appropriate coverage across all time zones</li>
<li>Handle escalated patient concerns with empathy and resolution focus</li>
<li>Ensure HIPAA compliance and patient confidentiality in all interactions</li>
</ul>
Qualifications
<ul>
<li>7+ years of call center management experience, healthcare setting strongly preferred</li>
<li>Proven track record of improving customer satisfaction metrics and team performance</li>
<li>Experience with healthcare scheduling systems and EMR platforms</li>
<li>Strong understanding of HIPAA regulations and healthcare compliance requirements</li>
<li>Excellence in developing and motivating customer service teams</li>
<li>Data-driven approach to performance management and process improvement</li>
<li>Crisis management experience and ability to handle sensitive situations</li>
<li>Healthcare industry knowledge and understanding of patient care journey</li>
</ul>
 What We Offer
<ul>
<li>Chance to make a real difference in the world while winning financially</li>
<li>No shortage of opportunities within the company - vertically or horizontally</li>
<li>Top-tier benefits, like 90% premium coverage for you and dependents across Medical, Dental, and Vision</li>
<li>Company paid life insurance 2x your salary, company paid STD/LTD, 401k, PTO, 10 Holidays, etc.</li>
<li>Chance to help your family and friends heal with discounted access to the care we offer</li>
</ul>
Who We Are At Serenity, we believe people should live their best lives, and mental health is a substantial segment of total well-being. We run high-end outpatient psychiatry clinics that offer both traditional and cutting-edge treatments to help heal depression, anxiety, PTSD, OCD, and ADHD. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both. Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.
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