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<h3>Job Description</h3>
Job Description
The operator support team answers all the incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department efficiently.
The operators are trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situations and be knowledgeable of emergency procedures.
The Operator Support team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm. They are instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.
&nbsp;HOW YOU WILL FULFILL YOUR POTENTIAL :
<ul>
<li>Be accurate and efficient.</li>
<li>Demonstrated ability to multi-task, prioritize and stay organized.</li>
<li>Collaborate with global multimedia teams on a fast paced, dynamic work environment.</li>
<li>Establish trusted partnership with executive-level assistants and stakeholders.</li>
<li>Follow strict protocols to ensure that the integrity of the meeting is not compromised.</li>
<li>Not easily intimidated and are ready to make sound judgment as needed.</li>
</ul>
SKILLS &amp; EXPERIENCE WE’RE LOOKING FOR:
Basic Qualifications :
<ul>
<li>Strong verbal &amp; written communication skills</li>
<li>Excellent telephone etiquette and customer service</li>
<li>Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends</li>
<li>Minimum of 40wpm typing speed.</li>
<li>High attention to details and exceptional listening skills</li>
<li>Works well under pressure</li>
<li>Must have ability to adapt to change, including policies and procedures</li>
<li>Must be familiar with various computer software applications</li>
<li>Ability to multi-task, prioritize and stay organized.</li>
<li>Ability to collaborate with local team and global clients both internally and externally</li>
</ul>
Preferred Qualifications:
<ul>
<li>At least 2 years of experience in customer service</li>
<li>Experience operating complex phone systems with software applications</li>
<li>Experience with supporting Zoom meetings</li>
</ul>
Compensation:
$15/hr to $17/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

Operator Support Admin

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job Description
<ul>
<li>The Position is for a Full Time Global Security Dispatch Operator at our Global Security Operations Center in Detroit, MI. The Position Starts at $18.58/Hr.&nbsp;</li>
<li>The Schedule is Fri.-Mon., 10P-6A &amp; Wed., 2P-10P.</li>
<li>Call Center/Dispatch experience preferred.</li>
<li>We offer attractive payment options! DailyPay, WeeklyPay!</li>
</ul>
<ul>
<li>
Overview of Position:
Allied Universal is currently seeking motivated and qualified candidates to join our Global Security Operation Center (GSOC) team as a GSOC Operator. The GSOC is a 24 hours per day, 7 days per week operation. The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using skills to communicate information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio. As well, as operate access control and life safety technology, and provide general assistance to both employees and guests. The GSOC operator supports client sites as they prepare for, respond to, and recover from both crisis and non-crisis incidents.
Duties and Responsibilities: 
<ul>
<li>Monitor multiple Security Alarms Systems in order to identify potential risks to company offices and assets</li>
<li>Track and dispatch resources as needed - alarms, safety issues, facility issues, etc.</li>
<li>Assist with access control into the garages and dispatch Security staff for escorts</li>
<li>Conduct research and analyze incidents that could potentially pose a risk to company assets</li>
<li>Assess situations and their potential impact on business and the safety of the employees</li>
<li>Prepare detailed Incident Reports (IRs) for review and further investigation</li>
<li>Manage GSOC and Emergency Hotline (phone line)</li>
<li>Efficiently monitoring all GSOC equipment and tools (access control, phone line, life safety systems, video management systems, badging systems, etc.)</li>
<li>Prepare incident notifications that include all pertinent information for each stakeholder</li>
</ul>
Qualifications:
<ul>
<li>Ability to handle multiple incoming priority items and efficiently handle high-stress, fast-pace incidents</li>
<li>Analytical, multi-tasking, and problem solving skills</li>
<li>Ability to clearly communicate via email, phone, radio, and messaging systems</li>
<li>Capable of investigating and tracking of incidences real-time, while being able to communicate updates to Security &amp; Safety Management</li>
<li>Comfortable using a computer - i.e. Microsoft Office tools, use of Windows operating system, and learning new computer software (client proprietary systems)</li>
<li>Professional demeanor, along with excellent customer service skills</li>
<li>Clear understanding of FEMA's Incident command system (IC-100 certification as a minimum)</li>
<li>Must be knowledgeable of all client and company SOC policies and procedures</li>
<li>Experience with Ccure 9000, DvTel, D3, or Genetec (is a plus)</li>
<li>Typing speed of 30wpm or more (is a plus)</li>
</ul>
</li>
</ul>
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.&nbsp; The requirements listed below are representative of the knowledge, skills, and/or experience required.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Be at least 18 years of age.</li>
<li>Possess a high school diploma or equivalent, or 5 years verifiable experience</li>
<li>Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner</li>
<li>As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws</li>
<li>Display exceptional customer service and communication skills</li>
<li>
Driving Positions: must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1359409

Security Dispatch Operator

<h3>Job Description</h3>
Job DescriptionCOMPANY OVERVIEW Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America's oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities. Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region. The newly listed company will become North America's leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop. Description: ABOUT THE ROLE Reporting to the Terminal Manager, the Terminal Operators are responsible for the safe operation of a cement distribution terminal. It requires the hands-on operation and occasional maintenance of all terminal equipment, developing a proficiency in bulk truck and bulk railcar operations. Safety, quality, and customer service are the primary focus of the terminal. The terminal receives product by bulk rail transport, stores the product, and loads customer bulk trucks. The manner in which trucks are expedited, customers are handled, and qualities are ensured are key functions of this position. This is a safety sensitive position. A positive attitude, mechanical aptitude, and the ability to be a team participant in a small cross-functional group are essential elements for a successful terminal operator. The terminal has a team commitment to operating in the safest and most environmentally responsible manner following all known safety laws, regulations and policies. Providing the highest level of quality and customer service to our customers is a priority at the terminal. Maintaining terminal equipment, good housekeeping in all work areas, and operating equipment safely is vital to efficient terminal operations. WHAT YOU'LL ACCOMPLISH
<ul>
<li>Comply with all known Local, State and Federal Laws and Regulations</li>
<li>Load bulk trucks correctly, provide legal weights and proper product for customer delivery/pick-up.</li>
<li>Perform routine maintenance on all terminal property and equipment. Maintain the terminal in a clean and presentable state.</li>
<li>Perform clerical functions following the established guidelines for the recording of receipts, shipments and inventory records.</li>
<li>Responsible for unloading railcars, transferring of product into proper silos, sampling and testing of products received and shipped.</li>
<li>Work at heights, in enclosed or confined spaces, near water, work around moving equipment and machinery and physically able to lift up to 50 lb.</li>
<li>Must be able to wear a respirator, a full body harness, and other required personal protective equipment.</li>
<li>Must be able to recognize and correct deficiencies, maintain high quality standards and work without supervision.</li>
<li>Perform all other duties and functions required by the supervisor associated with the operation of the terminal as long as those duties do not present a hazard or violate any known governmental law.</li>
<li>Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.</li>
</ul>
WHAT WE'RE LOOKING FOR Education: High School diploma required Required Work Experience: Possess strong customer service skills with the ability to resolve problems while maintaining a positive attitude Required Technical Skills: Mechanical aptitude preferred Additional Requirements: 
<ul>
<li>Competence with computer applications such as Microsoft Office and Google Suite</li>
<li>Good telephone and interpersonal skills</li>
<li>Ability to learn and retain information</li>
<li>Possess a pleasant and positive working demeanor with customer, fellow co-workers, and the public</li>
<li>Ability to perform clerical tasks in a neat and accurate manner</li>
<li>Ability to maintain high quality standards, be responsible, dependable, and work without supervision</li>
<li>Must work well with others and be a Team Player</li>
<li>Strong communication skills; able to effectively communicate in English, both verbally and in writing, with fellow employees, customers, sales personnel, trucking firms and suppliers.</li>
<li>Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.</li>
<li>Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.</li>
</ul>
WHAT WE OFFER
<ul>
<li>Competitive salary</li>
<li>Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings</li>
<li>Medical, Dental, Disability and Life Insurance</li>
<li>Holistic Health &amp; Well-being programs</li>
<li>Health Savings Accounts (HSAs) &amp; Flexible Spending Accounts (FSAs) for health and dependent care</li>
<li>Vision and other Voluntary benefits and discounts</li>
<li>Paid time off &amp; paid holidays</li>
<li>Paid Parental Leave (maternity &amp; paternity)</li>
<li>Educational Assistance Program</li>
<li>Dress for your day</li>
</ul>
This is a Safety Sensitive position, and as part of our dedicated focus on the health and safety of all employees, a pre-employment physical, drug and alcohol testing and a criminal record check, may be required. YOUR HOLCIM EXPERIENCE At Holcim, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in. Click to view Company Benefits Overview In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call (773) 355-4557 or email <a href="mailto:recruiting-accommodations@holcim.com" target="_blank">recruiting-accommodations@holcim.com</a> . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals. Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work. We take pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need. While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. ]]&gt;

Terminal Operator (Spokane Terminal)

<h3>Job Description</h3>
Job DescriptionFederal RESPONSE CENTER, INC.®
2500 N. Airport Commerce Ave — Springfield, MO 65803 — (417) 869-9192
Alarm Operator (Customer Service and Security Alarm Dispatcher)
SUMMARY DESCRIPTION:
<ul>
<li>Under general direction of Response Center Manager, responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers</li>
<li>Currently seeking candidates for 2nd shift (11:00 am-9:00 pm)</li>
<li>Rotating schedule including some weekends (4 to 5 days on / 3 to 4 days off)</li>
<li>Opportunity for advancement &amp; specialization</li>
<li>Multi-Tier training program provides essential employee-development and offers additional compensation upon graduation of each tier</li>
<li>Shift Differential for 2nd and 3rd shift</li>
<li>This is a fast paced position that is challenging but rewarding. As an alarm monitoring agent you will work on a team to help protect our customers, their families, and their businesses.</li>
</ul>
JOB REQUIREMENTS:
Education/Experience: Any combination equivalent to education and experience that provides the required skill and knowledge. Typical qualifications would be equivalent to:
1. High School Diploma or GED.
2. Monitoring/Dispatching experience preferred.
KNOWLEDGE:
Customer Service, Multi-line phones, life-safety
Microsoft Office; primarily Outlook, Microsoft Excel and Word.
SKILLS:
Excellent customer service skills with co-workers and customers by telephone. Computer based dispatching and service call scheduling helpful but not required. Good documentation and data entry skills. Accurate typing and 10-key skills. Must be detail oriented and very organized with superior telephone, written &amp; verbal communication, and interpersonal skills. Must have confidence to work independently, but responsive to team environment.
ABILITY:
Multi task ability and stress tolerance. Must be able to effectively communicate and articulate with technicians and customers professionally. Must be able to problem solve, be a quick thinker and resourceful. Strong phone presence, with the ability to speak clearly and project voice. Must have the physical ability to bend down to get into file and to lift up to 50 lbs.
FLSA STATUS:
Non-Exempt
 Work Remotely
<ul>
<li>No</li>
</ul>
Job Type: Full-time

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