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<h3>Job Description</h3>
Job DescriptionSalary: $24.04/hr 
Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit.
 
The Customer Experience Specialist position is located in Williamsville, New York at our beautiful Sheridan Meadows office and is a part of our Executive Response Team. This is a highly visible role in a quickly growing company.
 
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
 
Essential Functions:
<ul>
<li>Resolves customer feedback, complaints, escalations, or inquiries received via email, phone, public review sites, or interdepartmental requests.</li>
<li>Identifying customer needs and taking proactive steps to maintain positive experiences.</li>
<li>Responding to customer queries in a timely and effective manner, via phone, email, or chat applications.</li>
<li>Tracking customer experiences across online and offline channels, devices, and touchpoints.</li>
<li>Provides exceptional customer service to ensure retention of the client base, and that customers are recognized properly and satisfied with the outcome to their issue.</li>
<li>Additional project work as assigned by the Customer Experience Manager.</li>
</ul>
 
The ideal candidate will have the following:
<ul>
<li>Degree preferred or equivalent work experience.</li>
<li>Excellent communication skills, written and verbal, with the ability to clearly communicate concerns to all levels of management.</li>
<li>Ability to learn, understand and apply policies to everyday tasks of the role.</li>
<li>Strong organizational skills and ability to prioritize workload to meet deadlines in a fast-paced environment.</li>
<li>Excellent analytical and problem-solving skills with strong attention to detail.</li>
<li>Proficiency in Microsoft Office (Word, Power Point, and advanced Excel).</li>
<li>Team player and can collaborate with other teams in the organization.</li>
<li>High level of interpersonal skills with demonstrated poise, tact, and diplomacy. </li>
</ul>
 
Why Continental Finance?
Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
 
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
 
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
#LI-HYBRID

Customer Experience Specialist

<h3>Job Description</h3>
Job Description
Job Title: Remote Insurance Specialist
Company: AO Globe Life
Location:&nbsp;Remote
About Us:&nbsp;At AO Globe Life, we are dedicated to providing exceptional insurance solutions that empower individuals and families to secure their financial futures. Our commitment to customer satisfaction and innovative services sets us apart in the industry. We are currently seeking a motivated and detail-oriented Remote Insurance Specialist to join our dynamic team.
Job Description:&nbsp;As a Remote Insurance Specialist, you will be the first point of contact for our clients, providing them with outstanding support and assistance from the comfort of your home. Your primary responsibilities will include addressing client inquiries, resolving issues, and ensuring a seamless experience with our products and services. You will play a crucial role in maintaining strong client relationships and contributing to our mission of delivering excellence.
Key Responsibilities:
<ul>
<li>Respond to client inquiries via phone, email, and chat in a timely and professional manner.</li>
<li>Provide accurate information about our insurance products and services to clients.</li>
<li>Assist clients with policy inquiries, claims, and account management.</li>
<li>Troubleshoot and resolve client issues effectively and efficiently.</li>
<li>Maintain detailed records of client interactions and transactions.</li>
<li>Collaborate with internal teams to enhance client satisfaction and improve service delivery.</li>
<li>Stay updated on product knowledge and industry trends to provide informed support.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent; a degree in a related field is a plus.</li>
<li>Previous experience in customer service or insurance support is preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Proficient in using computer systems and software applications.</li>
<li>Ability to work independently and as part of a remote team.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and commission-based benefits.</li>
<li>Opportunities for professional development and career advancement.</li>
<li>A supportive and inclusive remote work environment.</li>
<li>Employee recognition programs and incentives.</li>
</ul>
How to Apply:&nbsp;If you are passionate about helping others and are looking for a rewarding career with AO Globe Life, we want to hear from you!
Join us at AO Globe Life and make a difference in the lives of our clients!

Remote Insurance Specialist

<h3>Job Description</h3>
Job Description
If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Patient Outreach Specialist who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on!
What's Rippl?
At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists &amp; doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. 
We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital.
Our Mission
The Rippl Mission is to enable more good days for those living with dementia and their families. 
Our Core Values 
At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. 
We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better—so we're doing it.
We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need—when and where they need it. And we're proving it works.
We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait.
We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out—together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us.
We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team—because when they feel valued and empowered, patients and caregivers get the care they deserve.
Join the movement
We're looking to find other changemakers who are ready to join our movement.
The Role:
The Patient Outreach Specialist serves as the initial point of contact for individuals who may be experiencing memory and brain health changes but have not yet been diagnosed or engaged in care. This role conducts proactive outreach to patients or caregivers identified through our partners and initiates brief conversations aimed at identifying needs and introducing Rippl's dementia care model.
Essential Functions: 
<ul>
<li>Reach out to new potential patients and caregivers who have not yet engaged with Rippl, using empathy and warmth to introduce our services.</li>
<li>Administer brief dementia-related screeners to assess the potential need for further evaluation or support.</li>
<li>Educate individuals about Rippl's mission and dementia care programs, emphasizing the support we offer for both patients and caregivers.</li>
<li>Encourage enrollment when appropriate and schedule initial clinical appointments with the Rippl care team.</li>
<li>Accurately document outreach efforts, screening responses, and next steps in Salesforce and the electronic health record (Athena).</li>
<li>Coordinate with various teams to ensure a seamless transition into care for those who enroll.</li>
<li>Meet or exceed targets for engagement, screening completion, documentation quality, and conversion to care.</li>
</ul>
 
Qualifications:
<ul>
<li>Passion for working with seniors, their families and caregivers</li>
<li>2+ years experience in a healthcare environment required </li>
<li>Experienced in patient outreach, engagement, intake, medical reception and/or customer service </li>
<li>Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems</li>
<li>Knowledge of medical and behavioral health terminology</li>
<li>Exceptional interpersonal, customer service, problem-solving and conflict resolution skills</li>
<li>Comfortable in a high speed, ever changing, start-up environment</li>
<li>Strong verbal and written communication skills</li>
<li>Excellent organizational and multitasking skills </li>
<li>Ability to connect and build relationships with people from diverse backgrounds</li>
<li>Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required</li>
</ul>
What's in it for you 
<ul>
<li>Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility </li>
<li>Fast growth company with opportunities to take on more responsibility or develop into new roles</li>
<li>Flexible work environment and the opportunity to work from home</li>
<li>Competitive compensation </li>
<li>401(k) plan with a company contribution </li>
<li>Medical, Dental and Vision coverage for you and your family</li>
<li>Life insurance and Disability</li>
<li>Remote Work stipend</li>
<li>Generous Paid Time Off </li>
</ul>
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.
Role: Range is $17 - $23/hr depending on experience 
We are going to make some very big waves starting with a small Rippl - come join us!

Patient Outreach Specialist (Remote)

<h3>Job Description</h3>
Job Description
 
At Just Right Reader our mission is to make reading fun and for students to learn to read with engaging decodables that are representative of students in America's Schools. When students want to read and feel successful, their achievement rises! Join us in changing reading outcomes!
Just Right Reader is a strong fit for individuals who are passionate about learning, teaching, and who thrive in cross-disciplinary teams of educators, sales professionals, developers, designers, and individuals who love our product.
The opportunity:
We're hiring for our Sales Operations team to support our growing revenue organization. We're looking for someone who is detail-oriented, process-driven, and comfortable working cross-functionally across sales, customer success, and operations.
Whether you have a school district admin background or 3+ years in sales operations or enablement, we want someone who understands how to help a team close deals faster and more effectively.
What you'll do:
<ul>
<li>Serve as a key point of support during the pre- and post-sale process (quoting, paperwork, purchase orders, etc.)</li>
<li>Coordinate with sales reps to ensure deals are correctly scoped and move through our systems smoothly</li>
<li>Enter and manage sales orders in NetSuite (ERP) and HubSpot (CRM), ensuring accuracy and timely processing</li>
<li>Help build internal workflows and resources that streamline quoting, contracts, and district onboarding</li>
<li>Partner closely with our Sales Ops team to anticipate friction points and solve problems before they arise</li>
<li>Support the development of our new "Deal Desk" model – a support team that helps sales close more effectively</li>
<li>Track and report key operational metrics to improve deal velocity and team efficiency</li>
</ul>
What we're looking for:
<ul>
<li>3+ years of experience in sales operations, sales enablement, or school district administration</li>
<li>High attention to detail, organization, and comfort managing complex internal processes</li>
<li>A strong communicator who knows how to ask the right questions to get the full picture</li>
<li>Tech-savviness with some experience working in CRM/ERP tools like HubSpot or NetSuite (a plus, but not required)</li>
<li>Prior work with K-12 school districts and an understanding of how purchasing and contracting typically work (a plus, but not required)</li>
</ul>
Why join us:
<ul>
<li>Opportunity to make a meaningful impact in children's literacy!</li>
<li>Work with a passionate, driven team committed to innovation in education!</li>
<li>100% remote workplace - with access to an office in Dallas, TX!</li>
<li>Company expense card with home office stipend for set up!</li>
<li>Up to 12 weeks of parental leave!</li>
<li>Urbansitter Membership + $500 childcare credit per year!</li>
</ul>
Just Right Reader is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sales Operations & Support Specialist

<h3>Job Description</h3>
Job Description
Company Overview 
Poetic is a leading technology and strategic creative agency, based in Houston, Texas. The full service marketing agency leverages deep expertise in website and application development, branding, design, digital marketing, and project management to build mission-focused strategies that propel businesses ahead of their competition. Poetic believes fearless innovation guided by integrity yields tangible results for its partners, employees, and communities.
What sets our agency apart is our unwavering commitment to excellence and our relentless pursuit of becoming the best in the industry. We are on a constant mission of self-improvement, always striving to exceed expectations and redefine what is possible in digital marketing.
If you're ready to be part of an agency that thrives on innovation, continuous improvement, and a relentless pursuit of excellence, we can't wait to hear from you. Together, we'll shape the future of digital marketing and make a lasting impact on the success of our partners' businesses.
Hosting and Support Specialist
Join the Poetic team as our newest Hosting and Support Specialist. Step into a role where you'll be at the forefront of our website customer support, ensuring our clients receive top-notch assistance through our ticketing system. You'll also have the chance to breathe life into our Poetic templates, transforming client information into beautifully crafted webpages. With the support of our dedicated team and a strong emphasis on training, you'll master the art of crafting and optimizing our templates to exceed client expectations.
Essential Duties &amp; Responsibilities
<ul>
<li>Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.</li>
<li>Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders. </li>
<li>Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.</li>
<li>Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client. </li>
<li>Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.</li>
</ul>
Education &amp; Experience
<ul>
<li>Prior experience with website content management systems, a plus but not required.</li>
<li>A keen eye for detail, ensuring every project reflects our commitment to excellence.</li>
<li>A genuine eagerness to learn and expand one's skill set.</li>
<li>Exceptional time management abilities, juggling tasks and prioritizing effectively.</li>
<li>A natural inclination towards customer service, always putting our client's needs first.</li>
<li>The ability to adapt and grow within a dynamic and fast-paced environment.</li>
</ul>
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.
#LI-Remote

Hosting and Support Specialist

<h3>Job Description</h3>
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a skilled PC Field Support Specialist to join our dynamic team in the Columbia, MD area.
Responsibilities:
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
<ul>
<li>
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables &amp; telephone systems
Updates technical drawings using AutoCAD software as needed
 </li>
</ul>
Requirements:
<ul>
<li>
Minimum education and experience level: High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate's degree and two (2) years of experience.
</li>
<li>Active TS/SCI w/ FSP</li>
<li>Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches</li>
<li>Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)</li>
<li>Familiar with Active Directory security and policies</li>
<li>DoD 8570 IAT Level 1 Certification</li>
</ul>
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $40,000-$60,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

PC Field Support Specialist

<h3>Job Description</h3>
Job Description
MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Job Summary:
As part of the CASTLE-NET program, the Field Office Support Lead oversees the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices and remote locations. This role involves organizing, training, and managing a team of Field Office Technicians to ensure successful execution of support operations. The ideal candidate will have strong IT support experience, excellent communication skills, and the ability to manage multiple tasks efficiently. This is a remote, full-time position.
Key Responsibilities:
<ul>
<li>Lead and coordinate field technician teams for on-site IT wellness checks.</li>
<li>Train and mentor support staff to ensure consistent service delivery.</li>
<li>Manage scheduling, task assignments, and performance tracking.</li>
<li>Troubleshoot and resolve IT issues related to hardware, software, and networking.</li>
<li>Utilize remote support tools and ticketing systems to manage incidents.</li>
<li>Ensure compliance with USACE IT policies and procedures.</li>
<li>Maintain documentation and reporting for field support activities.</li>
</ul>
Qualifications by Level:Junior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Good technical knowledge of hardware, software, and network troubleshooting.</li>
<li>Experience with IT equipment setup and maintenance.</li>
<li>Familiarity with remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Preferred</li>
</ul>
</li>
</ul>
Journeyman Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 4 years of experience in IT and/or field/user support roles.</li>
<li>Strong technical knowledge and troubleshooting skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Senior Level:
<ul>
<li>Bachelor's degree (or equivalent work experience) in IT, Computer Science, or related field.</li>
<li>Minimum 8 years of experience in IT and/or field/user support roles.</li>
<li>Excellent technical knowledge and leadership skills.</li>
<li>Proficient in remote support tools and ticketing systems.</li>
<li>Willingness to travel to field locations.</li>
<li>Preferred: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, USACE IT environment experience.</li>
<li>
<ul>
<li>Active Secret Clearance Required</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>Salary: Based on level (see below)</li>
<li>Paid Time Off: 15 days PTO annually</li>
<li>Holidays: 11 paid federal holidays</li>
<li>Retirement: 401(k) with company match</li>
<li>Health Coverage: Comprehensive medical, dental, and vision insurance</li>
</ul>
Salary Range:
<ul>
<li>Junior: $50,000 – $55,000 annually</li>
<li>Journeyman: $55,000 – $65,000 annually</li>
<li>Senior: $65,000 – $80,000 annually</li>
</ul>
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Computer User Support Specialist

<h3>Job Description</h3>
Job DescriptionThe ideal candidate will be located in the New York City metro area. The position is onsite with remote potential. Rezolut /IT Support Specialist 
Rezolut is a national emerging provider of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide top-notch patient care partnered with innovative technology — to achieve better health outcomes.
We are seeking a full-time IT Support Specialist to assist in supporting our medical imaging centers. Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Essential duties and skills include:
<ul>
<li>Provide both remote and onsite technical support for hardware, software, and network systems. Assist clients with workstation setup, password resets, printer issues, and basic troubleshooting across Office 365 and other business applications.</li>
<li>Deliver exceptional customer service, ensuring a high level of satisfaction for end-users. Communicate effectively with users to provide timely updates and resolve issues efficiently.</li>
<li>Work within Freshdesk to log, track, and resolve trouble tickets. Maintain up-to-date and thorough documentation of each issue, ensuring accurate record-keeping and clear communication.</li>
<li>Implement and support business-class hardware and software systems, ensuring that users have the necessary tools to perform their jobs efficiently.</li>
<li>Maintain thorough and accurate client documentation, including system configurations, ticket history, and resolution steps. Ensure documentation is updated regularly to reflect changes and new solutions.</li>
<li>Work effectively within a team structure, collaborating with other IT professionals to troubleshoot and resolve issues that require escalation. Assist team members when needed, fostering a collaborative environment.</li>
<li>Communicate regularly with users regarding the status of their trouble tickets, providing clear and concise updates. Manage user expectations and ensure prompt resolution of issues.</li>
<li>Stay updated on industry best practices and certifications, ensuring skills remain current in order to effectively support new technologies and systems.</li>
<li>Perform basic computer troubleshooting, including diagnosing and resolving problems related to network connectivity, hardware failures, and software configuration.</li>
<li>Assist with password resets, user account creation, and permission management within Office 365, ensuring users have appropriate access to resources.</li>
<li>Maintain a strong focus on customer satisfaction by providing timely, professional, and courteous support to all users, prioritizing their needs and concerns.</li>
<li>Ensure tickets are handled efficiently, working to meet response time targets and resolve issues in a timely manner. Escalate more complex issues as needed.</li>
<li>
Visit client sites when necessary to troubleshoot and resolve issues that cannot be handled remotely.
</li>
</ul>
Ideal qualifications:
<ul>
<li>2+ years experience in an IT help desk or desktop support environment or equivalent educational experience</li>
<li>Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)</li>
<li>Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)</li>
<li>Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)</li>
<li>Experience troubleshooting standard hardware issues and running diagnostics</li>
<li>An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)</li>
<li>Demonstrable ability to quickly learn and support various business applications</li>
<li>An Associates or Bachelor's degree in a technology-related field</li>
<li>1-3 years customer service experience.</li>
<li>Healthcare support experience desirable</li>
</ul>
What We Offer:
<ul>
<li>Immediately accrue PTO as you work! (Full Time</li>
<li>6 Observed Holiday</li>
<li>Medical, Dental, Vision, Life and other voluntary insurances for full-time employee</li>
<li>401(k) Retirement plan</li>
<li>Employee Assistance Program</li>
</ul>

IT Support Specialist

<h3>Job Description</h3>
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS &amp; RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION &amp; EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
<ul>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Commission and bonus opportunities</li>
</ul>
Schedule:
<ul>
<li>8 hour shift</li>
<li>Monday to Friday</li>
</ul>
Education:
<ul>
<li>High school or equivalent (Preferred)</li>
</ul>
Experience:
<ul>
<li>IT support: 2 years (Required)</li>
</ul>
Work Location: One central location, but will travel to multiple local sites on a daily basis

<h3>Job Description</h3>
Job DescriptionJob DescriptionBasic Functions:
<ul>
<li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.</li>
<li>Onsite and Help Desk user support, this position involves some local travel to client locations.</li>
<li>Technical support at the server level: Active Directory, DNS, DHCP, and IIS.</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix.</li>
<li>Set-up new computer equipment based on a standard configuration</li>
<li>Support of disaster recovery solutions.</li>
<li>Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.</li>
<li>System documentation maintenance and review in ConnectWise &amp; IT Glue.</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.</li>
</ul>
Additional Duties and Responsibilities:
<ul>
<li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of Customer Requests.</li>
<li>Ability to multi-task</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require engineer level support, following ticket to resolution.</li>
<li>Responsible for entering all time and expenses in ConnectWise as they occur.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
<li>Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.</li>
</ul>
Knowledge,Skills, and/or Abilities Required:&nbsp;To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>Advanced understanding of operating systems, business applications, printing systems, and network systems.</li>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.</li>
<li>Diagnosis skills of technical issues.</li>
<li>Ability to multi-task and adapt to changes quickly.</li>
<li>Technical awareness: ability to match resources to technical issues appropriately.</li>
<li>Service awareness of all organization’s key services for which support is being provided.</li>
<li>Understanding of support tools, techniques, and how technology is used to provide services.</li>
<li>Typing skills to ensure quick and accurate entry of service request details.</li>
<li>Self-motivated with the ability to work in a fast-moving environment.</li>
<li>Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus</li>
<li>Travel to client’s locations as needed (Must have reliable transportation)</li>
</ul>

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