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city

state

<h3>Job Description</h3>
Job DescriptionLHH is partnering with a client in Thomasville searching for a Customer Service Manager to join their team! This role will be onsite M-F 8-5 and will pay $50-70k with full benefits (M/D/V, 401k, PTO, paid holidays). Must have customer service management and data analysis/ERP troubleshooting experience required to be eligible for this role!
Responsibilities:
<ul>
<li>
Oversee a team of 11 Customer Service Representatives
</li>
<li>
Identify bottlenecks in supply chain and customer service processes within ERP system
</li>
<li>
Troubleshoot to determine how to resolve issues and/or retrieve necessary data
</li>
<li>
Handle escalated customer and systems issues
</li>
<li>
Utilize ERP to review and track customer orders and line items
</li>
</ul>
Qualifications:
<ul>
<li>
Must have customer service management and data analysis/ERP troubleshooting experience to be eligible for this role
</li>
<li>
Must have strong ERP experience, preferably with Infor, Lawson, SAP, Oracle, etc.
</li>
<li>
Must have strong problem-solving, critical thinking, detail orientation and communication skills
</li>
<li>
Strong technical aptitude and ability to data mine
</li>
</ul>
If you are interested in this opportunity, please apply at <a href="http://www.lhh.com" target="_blank">www.lhh.com</a>!
 Pay Details: $50,000.00 to $70,000.00 per year Search managed by: Kaitlyn Pruitt Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.lhh.com/us/en/candidate-privacy" target="_blank">https://www-uat.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
 ]]&gt;

Customer Service Manager

<h3>Job Description</h3>
Job Description
Direct Quote is looking for an Customer Service Manager to join our team in our local office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. 
The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. 
Responsibilities: 
<ul>
<li>Oversee customer account management – Includes developing new business along with negotiating new clients and agreements to maximize profits.</li>
<li>Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.</li>
<li>Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in Business, Sales or related field</li>
<li>Strong verbal and written communications skills</li>
<li>Excellent listening, negotiation, and presentation abilities</li>
<li>Familiarity with CRM software preferred</li>
<li>Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail</li>
<li>Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li>
<li>Some travel required for this role</li>
</ul>
Powered by JazzHR
6sd2Qvs5iN

Customer Service

<h3>Job Description</h3>
Description\n
\n 
\n
Build your Career with an Industry Leader
\n
Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.
\n
The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills. 
\n
Why work at MCC: 
\n
<ul>\n
<li>Compensation: Competitive Compensation</li>
\n
<li>Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)</li>
\n
<li>Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays</li>
\n</ul>
\n
Responsibilities:
\n
<ul>\n
<li>Lead and model customer intimacy, championing the development of customer-focused solutions.</li>
\n
<li>Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.</li>
\n
<li>Build, develop and manage a high performing customer service team to support the short-term and long-term growth of our customers.</li>
\n
<li>Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, average response times, NPS, and customer effort.</li>
\n
<li>Provide input into capacity rationalization of new and existing business, working with sales, scheduling and division business optimization functions to meet fluctuating customer demands.</li>
\n
<li>Manage order entry process from start to finish, including but not limited to order entry system, production estimates, work and shipping/receiving instructions.</li>
\n
<li>Manage customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication, internally and to the customer.</li>
\n
<li>As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.</li>
\n
<li>Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis, as needed.</li>
\n
<li>Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.</li>
\n
<li>Model the company values. Conduct oneself in an appropriate, business-like and professional manner, building strong relationships both internally and externally.</li>
\n
<li>Support customer pricing function interactively by reviewing capabilities, capacity and estimates.</li>
\n
<li>Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.</li>
\n</ul>
\n\n
Qualifications:
\n
<ul>\n
<li>A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience</li>
\n
<li>Strong knowledge of manufacturing operations, methods and practices.</li>
\n
<li>This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful.</li>
\n
<li>Ability to travel within North America</li>
\n
<li>This position requires the incumbent to drive a motor vehicle, use color vision, hearing, sitting for prolonged periods, speaking and articulating, on a constant basis, stand walk use hands to finger, handle or feel; reach with hands and arms; talk and hear.</li>
\n
<li>This position requires the incumbent to stoop, kneel or crouch or and lift/ and or move up to 10 lbs. on an infrequent basis</li>
\n
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.</li>
\n
<li>The noise level in the work environment is minimal.</li>
\n</ul>
\n
Diversity &amp; Inclusion:
\n
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected]. 
\n
#LOUIND
\n\n

<h3>Job Description</h3>
Job Description
This is a position within Keller Executive Search and not with one of its clients. As the Customer Service Manager in San Antonio, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.
Key Responsibilities:
<ul>
<li>Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.</li>
<li>Lead teams with a focus on coaching, psychological safety, and high performance.</li>
<li>Elevate CSAT/NPS through service design, QA, and knowledge management.</li>
<li>Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.</li>
<li>Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.</li>
<li>Design compliant processes aligned to local regulations and internal policies.</li>
<li>Partner with Sales, Marketing, and People Operations to execute company priorities.</li>
<li>Represent the function to senior leadership; prepare crisp updates and decision memos.</li>
</ul>
To learn more about Keller, please see: <a href="https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-san-antonio/" target="_blank">https://www.kellerexecutivesearch.com/executive-recruitment-headhunters…</a>
Requirements
<ul>
<li>7+ years in progressively senior roles within the relevant discipline; experience leading managers.</li>
<li>Demonstrated success building scalable processes and delivering against OKRs.</li>
<li>Strong analytical and financial acumen; fluency with data tools and business cases.</li>
<li>Excellent stakeholder management and executive communication skills.</li>
<li>Working knowledge of applicable local laws, standards, and industry best practices.</li>
<li>Bachelor’s degree required; advanced degree or certifications are advantageous</li>
</ul>
Benefits
<ul>
<li>Competitive compensation: $ 125,000–152,000 USD</li>
<li>Opportunities for professional growth and leadership development.</li>
<li>Company culture: Flat management structure with direct access to decision‑makers; open communication environment.</li>
<li>Full medical coverage.</li>
</ul>
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

<h3>Job Description</h3>
Job Description
This is a position within Keller Executive Search and not with one of its clients. As the Customer Service Manager in Fresno, CA, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth.
Key Responsibilities:
<ul>
<li>Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics.</li>
<li>Lead teams with a focus on coaching, psychological safety, and high performance.</li>
<li>Elevate CSAT/NPS through service design, QA, and knowledge management.</li>
<li>Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops.</li>
<li>Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed.</li>
<li>Design compliant processes aligned to local regulations and internal policies.</li>
<li>Partner with Sales, Marketing, and People Operations to execute company priorities.</li>
<li>Represent the function to senior leadership; prepare crisp updates and decision memos.</li>
</ul>
To learn more about Keller, please see: <a href="https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-fresno/" target="_blank">https://www.kellerexecutivesearch.com/executive-recruitment-headhunters…</a> 
Requirements
<ul>
<li>7+ years in progressively senior roles within the relevant discipline; experience leading managers.</li>
<li>Demonstrated success building scalable processes and delivering against OKRs.</li>
<li>Strong analytical and financial acumen; fluency with data tools and business cases.</li>
<li>Excellent stakeholder management and executive communication skills.</li>
<li>Working knowledge of applicable local laws, standards, and industry best practices.</li>
<li>Bachelor’s degree required; advanced degree or certifications are advantageous</li>
</ul>
Benefits
<ul>
<li>Competitive compensation: $ 125,000–152,000 USD</li>
<li>Opportunities for professional growth and leadership development.</li>
<li>Company culture: Flat management structure with direct access to decision‑makers; open communication environment.</li>
<li>Full medical coverage.</li>
</ul>
Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

<h3>Job Description</h3>
Job DescriptionCustomer Service RepresentativePay: $23.50/hr.Shift: Monday – Friday 8am to 5pm with overtime as neededPosition Summary: This position is classified as essential personnel. The individual holding this position will berequired to work as required in preparation for prolonged emergency operations and/or during recovery from prolonged emergency operations as directed by supervisor/manager.Key Responsibilities:
<ul>
<li>Manage inbound calls and emails; respond to customer inquiries professionally and promptly.</li>
<li>Create and process service orders for move-ins and move-outs using Water Smart software.</li>
<li>Process customer payments accurately and follow company procedures.</li>
<li>Sort and distribute incoming mail; maintain organized files through scanning and shredding.</li>
<li>Assist customers using website; prepare customer forms and handouts.</li>
<li>Provide backup support for Operations, including assisting with required reports.</li>
<li>Attend department meetings and perform additional duties as assigned.</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent required.</li>
<li>1 year of customer service experience preferred; billing experience a plus.</li>
<li>Valid Texas driver’s license with insurable driving record.</li>
<li>Strong customer focus, communication, teamwork, and attention to detail.</li>
<li>Ability to follow directions, manage time, and adapt to changing priorities.</li>
<li>Initiative, reliability, and commitment to safety.</li>
<li>Proficiency with Microsoft Office (Excel, Word).</li>
</ul>

<h3>Job Description</h3>
3 Thurmont Blvd Thurmont Maryland, 21788, Starting Pay: $19.25 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li> 5 Medical Plans </li>
<li> Employer Funded Health Reimbursement Account (HRA) </li>
<li> 3 Dental Plans </li>
<li> Vision Plan </li>
<li> 401K </li>
<li> Employer Paid Life Insurance </li>
<li> Employee Assistance Program (EAP) </li>
<li> Paid Time Off; Sick and Vacation </li>
<li> Paid Holidays </li>
<li> These are just a few highlights of our key benefit offerings! </li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Monocacy Valley is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Monocacy Valley at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

<h3>Job Description</h3>
Job Description
Customer Service Professionals – Build a Career in Real Estate
 
If you love serving people and want a career with more growth, flexibility, and income potential, real estate could be your next big step.
 
Through KSCORE, Keller Williams Integrity NW providesreal estate education to help service-minded professionals transition into real estate — no prior experience needed.
 
Here’s what you’ll gain:
<ul>
<li>Training and mentorship from the #1 real estate company in the world.</li>
<li>A culture focused on community, collaboration, and client care.</li>
<li>Flexible schedule — be your own boss.</li>
<li>Profit share and bonus opportunities beyond commissions.</li>
</ul>
 
Your ability to listen, guide, and serve is exactly what makes you an outstanding real estate professional. Pair that with our training, tools, and momentum, and you’ll have everything you need to succeed.
 
Apply today to learn how you can get your license at no cost and start your real estate career with us.
 
#RealEstateJobs #CustomerService #KSCORE #CareerGrowth #KellerWilliams #KWIntegrityNW #JoinTheMovement
Compensation:
$100,000
Responsibilities:
<ul>
<li>Strong background in sales, business development, or other performance-driven roles.</li>
<li>Excellent communication and interpersonal skills with a natural ability to build relationships.</li>
<li>Highly motivated, competitive, and goal-oriented with a desire to achieve top results.</li>
<li>Ability to work independently while also contributing to a collaborative team culture.</li>
<li>Comfortable using technology, CRM systems, and digital tools to manage leads and clients.</li>
<li>Growth mindset with a willingness to learn new skills and follow proven models.</li>
<li>Must be willing and able to obtain a real estate license (KSCORE program provides no cost to you for the licensing path).</li>
</ul>
Qualifications:
<ul>
<li>Background in customer service, hospitality, retail, or client support roles.</li>
<li>Excellent communication and active listening skills with a focus on client needs.</li>
<li>Strong problem-solving ability and patience when guiding clients through important decisions.</li>
<li>Friendly, approachable personality with a service-minded attitude.</li>
<li>Ability to manage multiple tasks and stay organized in a fast-paced environment.</li>
<li>Growth-oriented and eager to learn new skills through training and mentorship.</li>
<li>Must be willing and able to obtain a real estate license (KSCORE program provides a no-cost to you licensing path).</li>
</ul>
About Company 
What we believe: We believe that business is one of the greatest vehicles to impact positive change. It starts with creating a culture that fosters self-awareness, accountability, and growth in individuals.
Who we are: We’re a highly productive, energetic, and dynamic group of people. We are a group of individuals who seek to foster an inclusive environment. At Keller Williams, we believe collaboration is king, and that we all do better when we all do better.
Humble Brags: Frequently recognized as the most innovative and agent-friendly brokerage in the nation, KW is a gathering place for the industry's best real estate agents. Known nationwide as a top workplace, Keller Williams has most recently added recognition as one of Forbes’ Best Employers for Diversity in 2021 to the long list of workplace accolades.

<h3>Job Description</h3>
Job Description
Company Overview: Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to lead our customers' success. Job Summary: As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner. Act as an escalation point for complex or escalated customer concerns, ensuring they are addressed promptly and to the customer's satisfaction.
 Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and areas for improvement. Utilize data-driven insights to make informed decisions and implement improvements to enhance customer satisfaction.
 Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. Provide insights from customer interactions to influence product/service improvements and development.
 Reporting and Documentation: Maintain accurate records of customer interactions and support activities. Prepare regular reports and present performance metrics to senior management.
 Compliance and Quality Assurance: Ensure that the team adheres to company policies, industry regulations, and quality standards. Implement and monitor quality assurance processes to maintain service excellence.
Company DescriptionIreland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share. In response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential. Ireland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE). 
<h3>Company Description</h3>
Ireland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share.\r\n\r\nIn response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential.\r\n\r\nIreland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE).

<h3>Job Description</h3>
2670 Highway 95 Bullhead City Arizona, 86442, Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

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