field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
<ul>
<li>Oversee key daily Customer Service tasks including order entry, order delivery and invoicing.</li>
<li>Hire team members, train/develop them, and evaluate performance</li>
<li>Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff</li>
<li>Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers</li>
<li>Escalation resource for customer complaint and order issue investigations and resolutions</li>
<li>Ensure consistent and timely availability of requested daily activity/sales reports</li>
<li>Monitor and review team performance metrics to ensure consistent task execution</li>
<li>Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources</li>
<li>Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff</li>
<li>Remains knowledgeable and up-to-date on product changes and developments</li>
<li>Continually builds good customer relations</li>
</ul>
Requirements:
<ul>
<li>Strong written and verbal communication skills (English)</li>
<li>Solid work ethic, ability to multi-task,</li>
<li>Ability to provide constructive and disciplinary feedback to team members</li>
<li>Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members</li>
<li>Proficiency with Microsoft Office, SAP, and EDI processes and portal tools</li>
</ul>
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience a plus</li>
<li>3-5 years' of customer service management experience</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job Description
Who are we:
We’re a leading Northeast family-owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on-farm protein production services; and grain, fertilizer, and ingredient procurement. 
We’re a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 850 team members, we're a growing company in an essential sector – agriculture! 
Learn more here: <a href="https://www.thewengergroup.com" target="_blank">https://www.thewengergroup.com</a>
What your day looks like:
POSITION SUMMARY: 
The Senior Customer Service Manager will lead our customer service operations with vision, integrity, and a proactive mindset. This role is responsible for driving team performance, shaping customer-centric solutions, and aligning service delivery with broader company objectives. The ideal candidate will champion operational excellence, foster a culture of accountability, and take a proactive approach to identifying sales opportunities through service interactions—ensuring every customer touchpoint contributes to growth and satisfaction.
ESSENTIAL JOB FUNCTIONS: 
Leadership &amp; Strategy
<ul>
<li>Serve as a dynamic leader who can envision and influence change to meet evolving company goals.</li>
<li>Identify opportunities for improvement and innovation, and inspire the team to pursue them collaboratively.</li>
<li>Take a proactive approach to shaping customer solutions and optimizing order fulfillment processes to improve lead times.</li>
<li>Foster a culture of ownership by clearly defining expectations, tracking progress against goals, and holding team members accountable for deliverables and deadlines.</li>
<li>Address performance gaps constructively, provide timely feedback, and implement corrective actions when necessary to maintain high standards of execution and collaboration.</li>
</ul>
Team Development
<ul>
<li>Build and nurture a high-performing customer service team through coaching, mentoring, and development.</li>
<li>Facilitate hard conversations with team members to drive positive outcomes and continuous improvement.</li>
<li>Ensure proper coverage and alignment of team members to meet service demands.</li>
</ul>
Operational Excellence
<ul>
<li>Oversee account structures and assignments within the Customer Service team to ensure clarity and efficiency.</li>
<li>Lead order forecasting initiatives to enhance operational efficiency and responsiveness.</li>
<li>Manage escalated customer service issues with professionalism and urgency.</li>
</ul>
Process Improvement
<ul>
<li>Take a proactive approach to identifying and logging orders with more than 48 hours lead time to optimize planning and responsiveness.</li>
<li>Leverage tools such as Bin Sentry and other automation technologies under development to enhance order management and operational efficiency.</li>
<li>Organize and prioritize orders to minimize disruption to mill production schedules, ensuring timely feed delivery to all customers.</li>
<li>Own and enhance the nonconformance process, including order entry error resolution, root cause analysis, and preventive measures.</li>
<li>Collaborate cross-functionally to streamline workflows and eliminate service bottlenecks.</li>
</ul>
EDUCATION &amp; EXPERIENCE: 
<ul>
<li>7+ years customer service experience, required. </li>
<li>4+ years of people management experience, required.</li>
<li>Proven experience in customer service leadership, preferably in a senior or managerial capacity.</li>
<li>Strong coaching and team-building skills.</li>
<li>Excellent problem-solving and communication abilities.</li>
<li>Experience with forecasting, account management, and operational efficiency.</li>
<li>Ability to lead change and drive strategic initiatives.</li>
<li>Strong communication and relationship-building skills.</li>
<li>Experience with forecasting tools, ERP systems and Bin Sentry preferred.</li>
<li>Documented work experience on Microsoft Office applications, especially Outlook, PowerPoint and Excel.</li>
<li>Experience or familiarity with manufacturing and distribution is desirable.</li>
<li>Ability to work independently and proactively.</li>
<li>Agricultural industry experience a plus. </li>
</ul>
In addition to our more traditional benefits, we also offer great perks and numerous resources for professional development and team building: 
<ul>
<li>Promotional opportunities </li>
<li>Rewards and recognition programs </li>
<li>Robust onboarding and training program </li>
<li>Employee Discount Programs (Perks at Work) </li>
<li>Employee referral program </li>
<li>Encouraging and collaborative culture </li>
</ul>
 What our benefits are:
<ul>
<li>Paid Time Off, Floating Holiday, Volunteer Day, Parental Leave, etc. </li>
<li>Carebridge Employee Assistance Program </li>
</ul>
For all full-time members: 
<ul>
<li>Medical </li>
<li>Dental </li>
<li>Vision </li>
<li>Health Savings Account (HSA) </li>
<li>Medical Flexible Spending Account </li>
<li>Dependent Care Flexible Spending Account </li>
<li>Life Insurance/Accidental Death and Dismemberment Insurance </li>
<li>Short-Term &amp; Long-Term Disability </li>
<li>Pet Insurance </li>
</ul>
Each team member has the potential to earn a yearly bonus based on the achievement of company goals. 
The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 
#TWG
 Powered by ExactHire:186908

Sr. Customer Service Manager

<h3>Job Description</h3>
Job DescriptionDescription:
 Bear Paddle is a facility dedicated to teaching children's swim lessons. The Customer Service &amp; Enrollment Manager is responsible for executing exceptional customer service and lead management to ensure their location meets, or exceeds, monthly enrollment goals. This individual focuses on new family acquisition &amp; existing family retention. Our Ideal Candidate:
<ul>
<li>Outgoing, fun personality with past experience in closing sales</li>
<li>"Customer First" attitude</li>
<li>Loves working with children and families</li>
</ul>
Core Duties:
<ul>
<li>Provides tours, coordinates trial lessons and follows up with all digital enrollment leads</li>
<li>Welcomes new students &amp; families</li>
<li>Delivers the highest quality customer service to families through professional greetings, account maintenance, and extensive knowledge of the Bear Paddle program</li>
<li>Engages with Swim School Manager to drive optimal team member and family retention</li>
<li>Recruits, interviews, trains &amp; develops the Customer Care Team &amp; their performance</li>
</ul>
Secondary Duties:
<ul>
<li>Drive deeper engagement with enrolled families ensuring participation at Family Swim, Camps, Make-Up and Catch-Up lessons, as well as reviews and referrals</li>
<li>Manage any day/time changes for existing families in a manner that keeps them swimming</li>
<li>Hosts fun, seasonal themed events</li>
</ul>
Requirements:
<ul>
<li>High School Diploma or equivalent, Bachelor’s Degree preferred</li>
<li>2+ years of customer service or sales experience</li>
<li>Prior management experience preferred</li>
</ul>
This is a full-time position with medical &amp; dental benefitsEvening and weekend availability is required Compensation $22-24/hour, with bonus potential and benefit options.

Customer Service & Enrollment Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Our story started at the beginning of the 20th century, when Carl Grundén, the son of a fisherman, grew tired of the unforgiving weather on the west coast of Sweden. He decided to make something for people with passion for fishing, and started manufacturing water repellent garments to withstand the forces of nature – keeping all men and women warm, dry and safe when doing what they love. Today we carry on the tradition of developing products you can trust. We help fishermen, both professional and recreational face any condition on waters across the globe. 
 
Grundéns is seeking an experienced Customer Service Manager to join our Operations team. This role is responsible for overseeing daily customer support operations, managing a team of representatives, and implementing strategies to elevate customer experience. This role requires a blend of leadership, empathy, problem-solving, and process improvement skills.
 
The Customer Service Manager reports directly to the Senior Director of Operations.
Requirements:
Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to deliver outstanding service across all customer channels - wholesale, DTC, international.</li>
<li>Build and maintain customer service policies, procedures, and standards that align with brand values.</li>
<li>Ensure order book is strategically managed to meet monthly, quarterly, and annual targets.</li>
<li>Track performance metrics and identify opportunities for continuous improvement. </li>
<li>Oversee and improve the returns, chargebacks, and warranty processes.</li>
<li>Manage escalated customer concerns with professionalism and care, ensuring positive outcomes.</li>
<li>Oversee training programs, knowledge base updates, and tools that empower the team.</li>
<li>Monitor and enhance existing B2B Sales Tool (Elastic) and CS Ticketing System (Zendesk) to improve consumer, retailer and internal user experiences.</li>
<li>Partner with cross-functional teams (sales, marketing, e-commerce, operations, product) to proactively address customer needs and feedback.</li>
</ul>
Keys to Success
<ul>
<li>Ability to approach challenges with empathy, striving to meet and exceed customer expectations. </li>
<li>Motivate and inspire the team by being an example of patience, accountability, transparency and collaboration.</li>
<li>Ability to balance big-picture strategy with hands-on execution.</li>
<li>Excellent cross-functional project management and communication skills (verbal, written, in-person, &amp; virtual).</li>
<li>Ability to quickly learn &amp; share cross-functional processes</li>
<li>Demonstrate strong problem-solving and critical-thinking skills</li>
<li>High attention to detail and ability to manage multiple competing priorities simultaneously.</li>
<li>Ability to thrive in a fast-paced, high-volume environment with a mind towards process improvement.</li>
<li>A positive outlook with a passion for leading a team and representing the brand voice.</li>
</ul>
Requirements
<ul>
<li>5+ years of experience in customer service, with at least 2 years in a supervisory or management role.</li>
<li>Experience in apparel, retail, or e-commerce is preferred. Experience in the outdoor or fishing industry is a bonus.</li>
<li>Proven leadership skills building and leading a team with successful outcomes.</li>
<li>Track record of successful problem-solving skills in fast-paced environment</li>
<li>Strong technology skills, including but not limited to, Microsoft suite, Microsoft Navision, Business Central, Power BI, Zendesk, Shopify, etc. </li>
</ul>
Work location: Poulsbo Headquarters with ability to work remotely 2 days per week. 
 
Compensation: This role can expect to earn between $85,000 – 100,000 annually. 
 
Benefits: Grundens offers a generous benefits package that includes the following: 
<ul>
<li>Insurance: All employees have the ability to enroll in medical, dental, vision, life insurance, short term disability, and Life Flight coverage. Benefits begin the first day of the month following your hire date.</li>
<li>Retirement: Grundens offers a 401(k)-retirement plan with a 5% match at 6% contribution. </li>
<li>Bonus Program: Grundens offers a profit-based bonus program when revenue targets are met or exceeded and personal goals are achieved.</li>
<li>Paid Time Off (PTO) – All Grundens employees earn PTO every pay period, starting at 80 hours per year depending on experience level.</li>
<li>Paid Holidays – Grundens provides 9 set paid holidays plus 1 floating holiday for a total of 10 paid holidays.</li>
</ul>
 
Any offer of employment is contingent upon the successful completion of a background check.

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Bonnie Plants stands as a nationally recognized leader in greenhouse production, with a proud legacy of nurturing gardens and communities for over a century. Our commitment to sustainability, innovation, and quality is reflected in every seedling we cultivate and every professional we welcome to our team. At Bonnie Plants, we believe that growth goes beyond the 
greenhouse—it’s about cultivating potential in our people. 
 
Joining Bonnie Plants means becoming part of a community driven by purpose and possibility. We celebrate diversity, champion new ideas, and take pride in our shared mission to help families across the nation grow healthy, vibrant gardens. Together, we sow the seeds of tomorrow—one plant, and one career, at a time.
 
The Customer Service Manager will lead and oversee the customer service team to ensure exceptional service delivery to Bonnie Plants’ end consumers and retail partners. This role is responsible for developing service strategies, managing escalations, and ensuring a seamless customer experience across all channels. 
Key Responsibilities and Actions
<ul>
<li>Lead a team of distributed, seasonal customer service representatives.</li>
<li>Enhance customer service through optimized workflows and the strategic implementation of automation to improve the overall client experience.</li>
<li>Act as the main source for Voice of the Consumer insights and information. </li>
<li>Monitor and analyze customer service metrics to drive continuous improvement.</li>
<li>Handle complex customer issues and escalations with professionalism and efficiency.</li>
<li>Serve as a hands-on point of contact for consumers and retail partners—responding to inquiries, providing detailed product guidance, and assisting with e-Commerce transactions to deliver outstanding customer satisfaction.</li>
<li>Collaborate with Sales, e-Commerce Operations, and Greenhouse Operations to resolve service-related challenges.</li>
<li>Oversee CRM system administration and usage and ensure accurate documentation of customer interactions.</li>
<li>Train new team members and provide ongoing coaching and development.</li>
<li>Identify trends in customer feedback and recommend improvements to products, services, or processes.</li>
<li>Ensure compliance with company policies and industry regulations.</li>
</ul>
Education and Experience:
<ul>
<li>Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent exp.).</li>
<li>5+ years of customer service experience, with at least 2 years is a supervisory or managerial role. </li>
<li>Experience in agriculture, horticulture, or consumer goods is a plus</li>
</ul>
 Competencies:
<ul>
<li>Ability to communicate clearly and concisely with demonstrated active listening skills.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Proficiency in CRM systems such as Zendesk, and Microsoft Office Suite.</li>
<li>Develop an in-depth understanding of the company's products to guide your team and provide accurate information to customers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Demonstrated adaptability and resilience in managing change within a dynamic environment. </li>
</ul>
Preferred Qualification: Bilingual (English/Spanish).

<h3>Job Description</h3>
Job Description
Job Title:
HVAC Customer Service Representative (CSR)
Company:
Swift Heating &amp; AC
Location:
Cedar City, UT
Position Type:
Full-Time | Monday–Friday | Occasional Weekend Phone Call Availability
 
Position Summary:
Swift Heating &amp; AC is seeking a proactive, organized, and customer-focused HVAC Customer Service Representative (CSR) to serve as the first point of contact for our service department customers. The CSR will be responsible for answering or returning all incoming calls within 5 minutes, scheduling service calls, managing scheduling software, invoicing through QuickBooks, and supporting administrative and social media tasks to ensure a smooth customer experience.
 
Preferred Skills:
<ul>
<li>Previous experience in HVAC, plumbing, electrical, or other skilled trades industries.</li>
<li>Knowledge of basic invoicing, collections, and payment tracking procedures.</li>
<li>Comfort with light marketing and customer engagement through social media.</li>
</ul>
Compensation:
$33,000+
Responsibilities:
<ul>
<li>Answer all incoming calls or return missed calls within 5 minutes.</li>
<li>Schedule HVAC service calls efficiently using company scheduling software.</li>
<li>Monitor and update the scheduling system throughout the day for accuracy and changes.</li>
<li>Enter customer and service information accurately into QuickBooks.</li>
<li>Invoice service calls for property managers and ensure payment is secured from homeowners.</li>
<li>Monitor Swift Heating &amp; AC’s social media accounts for messages, comments, and customer inquiries; respond appropriately or escalate as needed.</li>
<li>Perform additional administrative tasks as assigned, including during slower periods and the off-season.</li>
<li>Maintain a professional and courteous demeanor with customers, vendors, and internal team members.</li>
<li>Support the service team by providing updates, dispatch information, and customer notes when necessary.</li>
</ul>
 
Qualifications:
<ul>
<li>Prior experience in a customer service or administrative role (HVAC industry preferred).</li>
<li>Proficiency in scheduling software and QuickBooks (or strong ability to learn quickly).</li>
<li>Strong written and verbal communication skills.</li>
<li>Exceptional organizational skills and attention to detail.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Reliable, self-motivated, and able to work with minimal supervision.</li>
<li>Familiarity with social media platforms (Facebook, Instagram, Google My Business) is a plus.</li>
</ul>
About Company 
We are a fast-growing HVAC company committed to quality craftsmanship and outstanding customer service. As we expand, we are seeking a skilled and dependable Experienced HVAC Installer who is ready to take the next step in their career. If you’re looking for a long-term role where your experience is valued and your leadership is encouraged, we want to hear from you.

<h3>Job Description</h3>
Job Description
About Learning Without Tears (LWT)
At Learning Without Tears, we're more than just a company; we're a passionate, family-owned community on a mission to revolutionize education. We believe that learning should be engaging and joyful, which is why we create innovative, fun products and digital resources that empower educators and inspire children.
Every day, our commitment to collaboration and creativity propels us forward. We're dedicated to embracing change, striving for excellence, and simplifying processes to create a lasting impact in the lives of educators and learners alike.
 Join our dynamic team and be a part of something truly transformative as we shape the future of education together!
 The Customer Service and Solutions Manager is responsible for leading and further developing LWT's customer service and solutions team. This role focuses on ensuring that every customer interaction – whether by phone, email, or chat, reflects LWT's commitment to responsiveness, accuracy, and genuine care.
 The Customer Service and Solutions Manager will continue to evolve the team's structure, resources, and processes to strengthen overall service quality. This includes developing clear service standards, SOPs, and KPIs that prioritize timely and comprehensive support while maintaining efficiency and consistency across all communication channels.
 A key focus of this role is building and mentoring a knowledgeable, confident, and collaborative team – one that is equipped to address customer needs thoroughly and efficiently while fostering long-term satisfaction and trust from our customer base.
 The Customer Service and Solutions group's objective is to provide a seamless, high-quality experience that supports customers throughout their relationship with LWT and reinforces the company's reputation for dependable and thoughtful service.
What You'll Be Doing:
<ul>
<li>Build and maintain a strong sustainable team by attracting, developing, rewarding, and retaining talent.</li>
<li>Cultivate a cohesive partnership between in-house and outsourced customer care teams to optimize performance, consistency, and customer satisfaction.</li>
<li>Foster a culture of continuous learning, collaboration, and accountability.</li>
<li>Refine and optimize workflows and processes to ensure a seamless, high-quality customer experience.</li>
<li>Oversee customer interactions across phone, email, and chat to ensure consistency in timely, accurate, and effective responses.</li>
<li>Set and uphold service standards (SOPs and KPIs) that emphasize quality, efficiency, and customer satisfaction.</li>
<li>Analyze customer feedback through various channels and trends to identify opportunities to improve the overall customer experience.</li>
<li>Partner with other departments – such as Sales, Account Management, Product, and other groups within Operations – to understand the full customer journey and align support efforts with company goals.</li>
<li>Leverage quality systems and technology to drive efficiency, accuracy, and continuous improvement.</li>
<li>Support change management initiatives as the department and organization evolves to meet growing business needs.</li>
<li>Demonstrate curiosity and initiative in identifying opportunities to enhance service delivery and drive positive change.</li>
<li>Perform additional responsibilities and duties as assigned to support the overall success and efficiency of the Customer Service &amp; Solutions function.</li>
</ul>
 Your Experience &amp; Qualifications:
<ul>
<li>B.A. or B.S.in Business, Communications, or related fields or equivalent work experience.</li>
<li>5+ years of relevant experience in Customer Care, Contact Center Management, or Customer Experience roles.</li>
<li>Proven experience managing or supervising customer service teams and supporting their growth and performance.</li>
<li>Experience scaling customer care operations and implementing process improvements to enhance service quality and efficiency.</li>
<li>Start-up or fast-paced environment experience preferred, with the ability to build and refine support processes from the ground up.</li>
<li>Experience supporting both physical and digital products preferred.</li>
<li>Strong ability to manage multiple priorities, adapt quickly to changing customer needs, and respond effectively under pressure.</li>
<li>Highly collaborative and organized, with strong communication and presentation skills.</li>
<li>Excellent project management abilities with attention to detail, timelines, and service quality.</li>
<li>Demonstrated problem-solving and analytical skills, with a focus on identifying customer pain points and implementing actionable solutions.</li>
<li>Proven ability to lead, coach, and develop employees to enhance skills, engagement, and overall performance.</li>
<li>Ability to track and interpret key customer service KPIs (such as response time, resolution rate, and customer satisfaction) to inform strategy and improve outcomes.</li>
<li>Demonstrated capability to translate customer feedback and requirements into service improvements and measurable outcomes.</li>
<li>Proficiency with CRM systems, customer support platforms, and standard productivity tools (e.g., Microsoft Office, Google Workspace). </li>
</ul>
 Why Work with Us?
•Mission-Driven Impact: Join a team passionate about making a difference and driving positive change. •Growth and Development: We invest in your success with ongoing learning and career opportunities. •Work-Life Balance: Enjoy flexible work options, generous PTO, and wellness support. •Inclusive Culture: We foster a diverse, collaborative, and supportive workplace. •Competitive Benefits: Receive competitive pay, comprehensive benefits, and employee recognition.
 Apply now at <a href="https://www.lwtears.com/join-our-team" target="_blank">https://www.lwtears.com/join-our-team</a>
Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.
 Job Posted by ApplicantPro

Customer Service and Solutions Manager

<h3>Job Description</h3>
Job Description
Position Title:&nbsp;CUSTOMER SERVICE MANAGER-CORONA, CA&nbsp;
Salary:&nbsp; $79,000-$99,000/annually
Other Forms of Compensation:&nbsp;Bonus Eligible&nbsp;
Growth. Opportunity. Excellence.
Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
Come grow with us. We are Canteen.
Job Summary
We are seeking a Customer Service Manager to join our growing team.
Key Responsibilities: &nbsp;
<ul>
<li>Responsible for site visits and client retention</li>
<li>Assist branches with grand openings</li>
<li>Ensure we are compliant with local and national account standards; review corporate compliance reporting &nbsp;</li>
<li>Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)</li>
<li>Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)</li>
<li>Coordinate efforts to improve the customer retention and client experience at the point of sale</li>
<li>Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue</li>
<li>Drive compliance to merchandising standards</li>
<li>Assess performance by location through audit reports (Quarterly District Evaluations)</li>
<li>Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.</li>
</ul>
Preferred Qualifications: &nbsp;
<ul>
<li>A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable</li>
<li>3 years driving experience required.</li>
<li>Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.</li>
<li>Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.</li>
<li>Route management, retail and merchandising experience is preferred&nbsp;</li>
<li>Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).</li>
<li>Food &amp; beverage experience</li>
<li>Excellent communication skills required</li>
<li>Must be able to travel to client sites</li>
<li>Must be passionate about providing world class service to our clients and customers</li>
<li>Must be able to lift 50 lbs. on a consistent basis.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1448477&nbsp;
Canteen&nbsp;&nbsp;

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
Salary Range: $24.00 - $30.00

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

293,505 Customer Service Manager Jobs