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<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
Under general supervision of the Practice Manager and Supervisor, the Medical Assistant/Patient Service Specialist will function as a member of the clinical and clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. Must maintain a professional, positive manner when talking with patients in-person, over the phone or via email. Will be responsible for rooming patients, answering incoming calls, directing calls as appropriate, and providing general office support with a variety of clerical and clinical activities and related tasks in both the front and back office.
POSITION DUTIES AND RESPONSIBILITES:
<ul>
<li>Work closely with providers to assist in delivering world-class care to patients.</li>
<li>Provide a high level of customer service for all new and existing patients and their families.</li>
<li>Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.</li>
<li>Record patient medical histories, vital signs, or information such as test results in EMR systems. </li>
<li>Performs outreach to patient groups for patient care and quality measurement/guidelines.</li>
<li>Handle patient scheduling, inquiries, billing, and insurance verification. </li>
<li>Ensure an accurate collection of payments from each patient including any previous balances or co-pays.</li>
<li>Assist providers during examinations by setting up exam rooms for procedures, performing simple tests, and assisting with venipuncture draws.</li>
<li>Maintain cleanliness and sanitation in examination rooms and with instruments.</li>
<li>Maintain materials and monitor expiration dates of exam room supplies.</li>
</ul>
<ul>
<li>Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations</li>
</ul>
<ul>
<li>Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.</li>
<li>Performs other duties as assigned including cross training and possible travel to other clinics.</li>
</ul>
POSITION QUALIFICATIONS
<ul>
<li>High school diploma or GED required.</li>
<li>MA Certificate required. Registry preferred.</li>
<li>One to three years previous admissions or medical office experience, or equivalent combination of education and experience preferred.</li>
<li>Bilingual (Spanish/English) preferred.</li>
</ul>

Medical Assistant/Patient Services Specialist

<h3>Job Description</h3>
Job Description
E-Central Credit Union, a progressive $170 million institution, is seeking a Card &amp; Digital Services Specialist with a strong focus on card services and digital services. This role supports both internal teams and members, playing a key part in problem resolution, compliance, fraud monitoring, and audit reporting. Familiarity with digital fraud detection tools such as Verafin is essential to proactively identify and mitigate risk.
Key Responsibilities:
Card Services Support 
<ul>
<li>Assist with day-to-day card operations, including issuance, account maintenance, and transaction troubleshooting.</li>
</ul>
<ul>
<li>Investigate card-related fraud, disputes, and chargebacks using Verafin and processor tools; coordinate with third-party vendors as needed.</li>
<li>Support mobile wallet and digital card integration features.</li>
<li>Ensure card servicing activities align with regulatory and network requirements (e.g., Reg E, Visa).</li>
<li>Review various reports and audit transactions</li>
</ul>
Digital Services Support 
<ul>
<li>Provide second-level support for escalated issues related to Zelle, Transfer Now, online banking, and mobile platforms.</li>
<li>Investigate and resolve technical and transactional issues in collaboration with vendors, IT, and internal departments.</li>
<li>Monitor digital fraud alerts and suspicious activity using Verafin and other tools; take appropriate follow-up action.</li>
<li>Support system testing, configuration, and deployment of new digital features and service updates.</li>
<li>Maintain digital issue tracking, documentation, and audit logs for internal review and regulatory readiness.</li>
<li>Prepare and analyze digital service audit reports to identify trends, support compliance, and recommend improvements.</li>
</ul>
Member &amp; Staff Support
<ul>
<li>Act as the secondary point of contact for escalated card services and digital payment issues from frontline and member service teams.</li>
<li>Assist with card-related issues as needed, particularly in fraud, dispute, or service disruption scenarios.</li>
<li>Educate members and staff on the secure use of digital services, fraud prevention, and payment tools.</li>
</ul>
Compliance &amp; Audit Reporting
<ul>
<li>Generate, review, and maintain documentation and logs for both digital and card-related Verafin fraud cases and compliance tracking.</li>
<li>Support internal and regulatory audits with accurate reporting and follow-up documentation.</li>
<li>Contribute to the development of controls and process improvements in digital operations.</li>
</ul>
General Operational Support
<ul>
<li>Provide backup for back-office functions such as escheatment, wires, FinCen 314a, vault custodian, SSA requests, death claims, and ACH returns.</li>
<li>Collaborate across departments including Compliance, Risk, and IT to ensure effective and compliant delivery of services.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; associate or bachelor’s degree preferred.</li>
<li>3-5 years of experience in digital banking operations, card services, or back-office support in a financial institution.</li>
<li>Experience with digital payment platforms (Zelle, Transfer Now, ACH) and online/mobile banking systems.</li>
<li>Proficiency in fraud detection and case handling using Verafin.</li>
<li>Knowledge of relevant compliance standards (Reg E, NACHA, Visa/Mastercard guidelines).</li>
<li>Strong technical troubleshooting, analytical, and communication skills.</li>
<li>Familiarity with banking core systems and ticketing tools (e.g., Fiserv, Jack Henry, CO-OP).</li>
</ul>
 
This is a full-time (Monday-Friday, 8 hours/day, 40 hours/week) in-office position. The compensation for this position is $24-$32 per hour. When extending an offer of employment, the CU considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, as well as external market and organizational considerations.
E-Central offers a pleasant, supportive work environment and a competitive benefits package including health, dental &amp; vision, life &amp; disability, flexible spending account, 401(k) with profit sharing, loan discounts, 11 paid holidays, paid sick leave, and generous paid time off.

Card & Digital Services Specialist

<h3>Job Description</h3>
Job Description
Lead Program Specialist, Residential Services
 
Start working to make a difference…. Life Opportunities Unlimited (LOU) is a premier boutique human service agency providing both residential and day program services for adults with developmental disabilities in Northern New Jersey.
 
LOU is located in Ridgewood with programs in Northwest Bergen County: Allendale, Fair Lawn, Glen Rock, Haledon, Midland Park, Ridgewood, Township of Washington, and Waldwick. All of our locations are approximately 15 minutes from Passaic &amp; Rockland Counties. 
 
LOU’s Residential and Day Programs are conveniently located nearby NJ Transit, Bus Routes and Train Stations.
 
Core Functions: 
<ul>
<li>
Maintain the residential program to a high standard, from the physical components of the program to the documentation requirements as per company policy, federal, and state guidelines 
</li>
<li>
Ensure adequate staffing in the program at all times 
</li>
</ul>
Responsibilities: 
<ul>
<li>
Responsible for all aspects of the group home and the well-being of our residents
</li>
<li>
Works directly under supervision of the Director of Residential Services 
</li>
<li>
Work cooperatively with fellow LOU staff and treating clients with dignity and respect
</li>
<li>
Provide assistance in personal hygiene care, house cleaning, and meal preparation
</li>
<li>
Driving clients to and from activities, appointments, day programs and part-time jobs 
</li>
<li>
Responsible for all program facilities, vehicles, and assets 
</li>
<li>
Responsible for creating efficient transportation schedules for program participants, and when necessary, physically transporting clients in a company vehicle 
</li>
<li>
Maintain all client and program records, including but not limited to each individual’s: progress notes, individuals plans, facility records and vehicle records 
</li>
<li>
Develop a curriculum, design activity calendars, and ensure that the implementation of activities meet federal, state, and agency standards 
</li>
<li>
Administer medication to residents in accordance with training and procedures
</li>
<li>
Follow each client’s established behavior plans
</li>
<li>
Each home consists of 4-5 residents, and you will be responsible for all of them during your shift
</li>
<li>
Communicate and collaborate with pertinent group home and other LOU staff
</li>
<li>
Inventory management, including but not limited to: client clothing, household supplies, groceries, etc.
</li>
<li>
Write clear and concise progress notes on the computer 
</li>
<li>
Ensure that all policies and procedures set by upper management are followed
</li>
<li>
Cooperate with the licensee and Department staff in any inspection, inquiry, or investigation
</li>
</ul>
 
This is not an exhaustive list of the responsibilities of this position. Therefore, in this role, you are expected to do anything else deemed necessary for the betterment of the program and its participants. 
Join the LOU Team: 
We are committed to supporting our employees in their professional growth and career development. This commitment allows our teams to thrive in a passion-driven community that is focused on enriching the lives of our clients. We are looking for dedicated individuals that want to be an important part of building a better future for individuals with developmental disabilities. Staff stay at LOU for an average of 8 years. LOU is a great place for people to meet their professional goals and grow within the organization.
You will be a successful team member if you are: 
<ul>
<li>
Creative and able to adjust accordingly 
</li>
<li>
Organized and detail oriented
</li>
<li>
Patient, compassionate, and caring 
</li>
<li>
Collaborative and communicate effectively with a team 
</li>
<li>
Mission-motivated and result driven 
</li>
</ul>
 
Requirements: 
<ul>
<li>
High School diploma or equivalent 
</li>
<li>
Posses a full valid New Jersey Driver’s License Non-Probationary with no restrictions 
</li>
<li>
Must be 18 years or older 
</li>
<li>
Preferred, but not required: Certified Home Health Aide (CHHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Personal Care Aide (PCA), Patient Care Tech (PCT), Direct Support Professional (DSP) 
</li>
<li>
Preferred, but not required: Experience Working with individuals with developmental disabilities
</li>
<li>
Proven professional written and verbal communication 
</li>
<li>
Adequate computer skills and problem solving skills 
</li>
<li>
Must be able to successfully complete all NJ Division of Developmental Disabilities mandated training with in the required time frame 
</li>
<li>
The requirements for checks of Criminal Background, the Central Registry, the Child Abuse Registry, and Drug Testing must be completed prior to working with any clients in the Day Program or Residental Program 
</li>
</ul>
 
Benefits:
<ul>
<li>
Health, Dental, Vision, Life Insurance, 401(k) Retirement Plan
</li>
<li>
Competitive Salary and Flexible Hours
</li>
<li>
Comprehensive Paid Training Programs including CPR and First Aid 
</li>
<li>
PTO, Vacation, Sick Time, &amp; Holiday Pay
</li>
<li>
Career Advancement Opportunities
</li>
<li>
Discount Perks*
<ul>
<li>
Childcare 
</li>
<li>
AAA
</li>
<li>
Vacation and entertainment 
</li>
<li>
Cellular Plan 
</li>
</ul>
</li>
</ul>
 
*These perks could be subject to change without notice
 
Join our team and make a difference today!

Lead Program Specialist, Residential Services

<h3>Job Description</h3>
Job Description
About BrightStar:
As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. 
 
The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative banking options. 
 
We Offer:
<ul>
<li>Employee Assistance Program</li>
<li>Onsite Gym and Wellness Room at our Corporate Headquarters</li>
<li>Employee Engagement Activities</li>
<li>Educational Assistance</li>
<li>Robust Benefits Package to include medical, dental, vision, and insurance</li>
</ul>
 
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide members with a personalized, rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys.</li>
<li>Build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist.</li>
<li>Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. </li>
<li>Process appropriate percentage of new accounts and account maintenance as defined by branch management, with a high degree of "Quality Assurance" accuracy within the limits of credit union policy. </li>
<li>Utilize sales skills to identify members' needs and offer credit union deposit and loan solutions. </li>
<li>Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.</li>
<li>Meet or exceed ancillary product sales referral goals.</li>
<li>Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. </li>
<li>Maintain a professional business image and utilize practical communication skills when representing BrightStar Credit Union.</li>
<li>Comply with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.</li>
<li>Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.</li>
<li>Maintain knowledge with B.S.A. Compliance training.</li>
<li>At times, this position may require support and assistance in other branch locations based on business need."</li>
<li>Weekend hours may be required.</li>
<li>Other job-related duties as assigned.</li>
</ul>
Minimum Expectations of Knowledge and Skills: 
<ul>
<li>Experience - One to three years of similar or related experience. </li>
<li>Education- A high school education or GED. </li>
<li>Interpersonal Skills- Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves personal contact with others, both inside and outside the organization, for resolving first-level conflicts and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication. </li>
</ul>
Other Skills:
Must be physically able to perform all assigned duties as outlined by the description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator and a computer keyboard. 
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. 
<ul>
<li>In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.</li>
<li>Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.</li>
</ul>
Physical Requirements 
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 
 
Work Environment: 
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform basic functions. 
 
 
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Member Relationship Specialist

<h3>Job Description</h3>
Job Description
Description
North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
 
Job Role / Responsibilities:
<ul>
<li>Responsible for Providing Exceptional Service</li>
<li>Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.</li>
<li>Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)</li>
<li>Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.</li>
<li>Process assigned reports and/or job duties in an accurate and timely manner.</li>
<li>Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.</li>
<li>Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc. </li>
<li>Accurately process transactions and new account openings in a timely and professional manner</li>
<li>Maintains current Credit Union products and service knowledge.</li>
<li>Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.</li>
<li>Evaluate the needs of potential members and offer appropriate financial products and services.</li>
<li>Must process in-person &amp; electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.</li>
<li>Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.</li>
<li>Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.</li>
<li>Complies and maintains current knowledge of all Credit Union policies and procedures.</li>
</ul>
 
Qualifications
What you will need to have
<ul>
<li>At least 1 year of cash handling experience.</li>
<li>At least 1 year of teller experience in a financial institution. </li>
<li>At least 2 years of customer service experience.</li>
<li>At least 2 years of sales experience in a financial institution with individual sales goals</li>
<li>High school degree or GED required.</li>
</ul>
What would be great to have
<ul>
<li>Spanish speaking</li>
</ul>
Credit Union Benefits
<ul>
<li>Sick Time</li>
<li>Referral and Incentive Bonus Program</li>
<li>401(k) with Company Match</li>
<li>Employee Discounts</li>
<li>Credit Union Membership and Discounts</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Paid Training</li>
</ul>
Schedule
<ul>
<li>Monday to Saturday</li>
</ul>

<h3>Job Description</h3>
Job Description
Description
North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
 
Job Role / Responsibilities:
<ul>
<li>Responsible for Providing Exceptional Service</li>
<li>Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.</li>
<li>Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)</li>
<li>Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.</li>
<li>Process assigned reports and/or job duties in an accurate and timely manner.</li>
<li>Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.</li>
<li>Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc. </li>
<li>Accurately process transactions and new account openings in a timely and professional manner</li>
<li>Maintains current Credit Union products and service knowledge.</li>
<li>Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.</li>
<li>Evaluate the needs of potential members and offer appropriate financial products and services.</li>
<li>Must process in-person &amp; electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.</li>
<li>Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.</li>
<li>Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.</li>
<li>Complies and maintains current knowledge of all Credit Union policies and procedures.</li>
</ul>
 
Qualifications
What you will need to have
<ul>
<li>At least 1 year of cash handling experience.</li>
<li>At least 1 year of teller experience in a financial institution. </li>
<li>At least 2 years of customer service experience.</li>
<li>At least 2 years of sales experience in a financial institution with individual sales goals</li>
<li>High school degree or GED required.</li>
</ul>
What would be great to have
<ul>
<li>Spanish speaking</li>
</ul>
Credit Union Benefits
<ul>
<li>Medical/RX</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Health Savings Account</li>
<li>Vacation Time</li>
<li>Sick/Personal Time</li>
<li>Paid Holidays</li>
<li>Referral and Incentive Bonus Program</li>
<li>401(k) with Company Match</li>
<li>Employee Discounts</li>
<li>Credit Union Membership and Discounts</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Paid Training</li>
</ul>
Schedule
<ul>
<li>Monday to Friday</li>
<li>Weekend availability</li>
</ul>

Member Relationship Specialist [Totowa]

<h3>Job Description</h3>
Job Description
About BrightStar

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:
<ul>
<li>Medical, Dental, and Vision</li>
<li>401K Plan with Matching</li>
<li>Tuition Reimbursement Program</li>
<li>Supplemental Benefits</li>
<li>Engagement Area</li>
<li>Wellness Studio &amp; Gym</li>
<li>Company Paid Life Insurance</li>
<li>Health Savings Account with Company Contributions</li>
</ul>
About the Role:
The position’s primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative ways of banking.
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys. Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and responsible for maintaining the month-end checklist.</li>
<li>Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. </li>
<li>Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of “Quality Assurance” accuracy within the limits of credit union policy. Use sales skills to uncover Member needs and provide credit union deposit and loan solutions. </li>
<li> Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.</li>
<li> Meet or exceed ancillary product sales referral goals.</li>
<li> Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. Maintains a professional business image and utilizes effective communication skills when representing BrightStar Credit Union.</li>
<li>Complies with Credit Union policies and procedures (including BSA/US Patriots Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.</li>
<li> Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.</li>
<li>Maintain knowledge with B.S.A. Compliance training.</li>
<li>At times, this position may require support and assistance in other branch locations based on business need.”</li>
<li>Weekend hours may be required.</li>
<li>Other job-related duties as assigned.</li>
</ul>
Below is a breakdown of overall responsibilities:
Confidently build relationships with members by gaining in-depth knowledge of members’ financial life priorities and connecting them to our solutions that meet their financial goals. 
35%
Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
20%
Accomplishes workload responsibilities promptly
15%
Meet or exceed ancillary product sales referral goals.
15%
Product Knowledge 
10%
Other duties as assigned
5%
 
Performance Measurements:
<ul>
<li>To provide outstanding service to internal and external members as defined by our service standards and promises.</li>
<li>Identify the financial needs of each member and offer a credit union solution.</li>
<li>Process an appropriate percentage of monthly transactions based on branch volume as determined by the manager.</li>
<li>Do not exceed a total out-of-balance of $10 per month.</li>
<li>To develop and improve knowledge and skills in sales and service areas.</li>
<li>Engage partners for investment solutions.</li>
</ul>

Minimum Expectations of Knowledge and Skills:
<ul>
<li>Experience: One year to three years of similar or related experience.</li>
<li>Education: A high school education or GED.</li>
</ul>
Interpersonal Skills:
Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members’ financial lives. Work involves personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.
 
Other Skills:
Must be physically able to perform all assigned duties as outlined by description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator, typewriter, and computer keyboard.
 
Competencies:
<ul>
<li>Communication</li>
<li>Decision Making/Judgement</li>
<li>Customer Service</li>
<li>Job Knowledge</li>
<li>Initiative</li>
</ul>
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
<ul>
<li>In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.</li>
<li>Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.</li>
</ul>
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
 
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

<h3>Job Description</h3>
Job Description
WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members’ financial well-being. Founded by teachers in 1939, TruStone Financial has since grown to the second-largest credit union in Minnesota and our 550+ employees serve more than 200,000 members across 23 locations in Minnesota and Wisconsin. Our vision is to create exceptional financial experiences, and to do that we need our exceptional people! Join our growing team and help us deliver on our mission to engage, educate and inspire our members to achieve lifelong financial well-being.
WHAT YOU’LL DO: Enhance the credit union’s delivery of exceptional member experience related to service, problem resolution, and follow-up, by completing monthly quality reviews in a back office, nonmember facing capacity. Proactively addresses member and non-member feedback provided to the credit union and focuses on building, strengthening, and repairing member relationships in coordination with other member service efforts to build the TruStone brand and to live our Core Values.
WHAT YOU’LL BRING: Availability to work 40 hours per week Monday through Friday between the hours of 8:00am – 5:00pm at our Burnsville Administrative Office; exempt.
In addition:
<ul>
<li>Associate’s degree or equivalent work experience.</li>
<li>3+ years of work experience in customer service and/or broad-based financial services in a role(s) that required superior communication and problem-resolution skills demonstrated through all service channels. Phone, email, and social media platforms, preferred.</li>
<li>Previous PC experience, Microsoft Office preferred.</li>
<li>Excellent organizational and written communication skills to include the ability to communicate complex information in a clear, concise and professional manner to a wide variety of audiences.</li>
<li>Strong customer service skills.</li>
<li>Ability to remain calm, composed, tactful and respectful even in difficult situations.</li>
<li>Ability to work independently while displaying initiative and decision-making skills.</li>
<li>Ability to participate and contribute in team environments. </li>
<li>Good judgment and decision-making skills.</li>
<li>Ability to handle multiple projects simultaneously, stay organized and meet regular and changing deadlines.</li>
<li>Compliance with the Bank Secrecy Act and all its provisions.</li>
<li>Ability to pass a pre-employment drug test and various background checks.</li>
<li>Regular and reliable attendance at the workplace.</li>
</ul>
WHAT WE OFFER:
The salary range for this position is $49,500.00 to $61,500.00 per year. In addition, we offer: 
<ul>
<li>Competitive pay and incentive programs for all positions.</li>
<li>Health insurance with the ability to choose which plan option is best for you – a Traditional Health Plan or Health Savings Plan.</li>
<li>Affordable dental and vision insurance coverage.</li>
<li>Earn 22 days of paid time off annually for full-time employees with an equivalent accrual for part-time employees – and, the longer your tenure, the more PTO you’ll have to enjoy.</li>
<li>10+ paid holidays each year.</li>
<li>Up to 16 hours of paid time annually to volunteer for organizations you are passionate about.</li>
<li>401(k) with 50% employer match on the first 6% you contribute – plus, after one year of service, an additional 3% safe harbor employer contribution that is immediately 100% vested regardless if you are contributing or not.</li>
<li>Eligibility for profit sharing opportunities in the form of a contribution to your 401(k) account.</li>
<li>Employer-paid Short Term and Long Term Disability benefits.</li>
<li>Employer-provided life insurance up to 2.5x your base salary with the option to purchase additional coverage for yourself, spouse and eligible dependents. </li>
<li>Reimbursement for higher education expenses of up to $5,250 per calendar year (including tuition, books and activity fees). </li>
<li>Career development opportunities – including our STEP job shadow program, TruStone Academy certification courses, Mentorship Program and more.</li>
<li>Special employee discounts when you join TruStone Financial as a credit union member.</li>
<li>Employee activities, events, discounts, and many other great benefits and perks!</li>
</ul>
TruStone Financial Credit Union is an Affirmative Action and Equal Opportunity Employer of Protected Veterans, Individuals with Disabilities and all Protected Classes.

Member Experience Quality Specialist

<h3>Job Description</h3>
Job Description
Location: Remote Scottsdale AZ Job Type: Full-Time
Join Our Mission to Support Women's Health!
Are you passionate about making a difference in the lives of women? Do you thrive in a role that blends sales with meaningful customer interactions? We are seeking enthusiastic Member Engagement Specialists to join our dedicated team! In this impactful role, you’ll provide exceptional support to our members, guiding them through their health journeys and helping them access the resources they need.
Key Responsibilities:
<ul>
<li>Inbound Sales: Respond to customer inquiries via phone, email, or chat, delivering information and personalized assistance as they navigate their purchasing process.</li>
<li>Outbound Sales: Reach out proactively to warm leads, building relationships and closing sales to further support our women's health initiatives.</li>
<li>Customer Relationship Management: Keep accurate records in our CRM system, documenting all interactions and sales activities to ensure a seamless experience for our members.</li>
<li>Sales Goals: Aim to meet or exceed monthly sales targets and KPIs by utilizing effective sales techniques that resonate with our mission.</li>
<li>Product Knowledge: Stay informed about our services and the latest trends in women’s health to effectively address customer needs and concerns.</li>
</ul>
Qualifications &amp; Skills:
<ul>
<li>Proven sales experience in both inbound and outbound roles; experience in a contact center is not required.</li>
<li>Exceptional communication and interpersonal skills, with a genuine ability to build rapport and demonstrate empathy.</li>
<li>Excellent problem-solving skills and the ability to handle objections with ease.</li>
<li>Self-motivated, positive, and committed to delivering outstanding service.</li>
<li>Goal-oriented with a history of meeting or exceeding sales targets.</li>
</ul>
Why Join Us?
At KellyConnect, we’re more than just a workplace; we’re a community committed to empowering women through quality health resources. By joining our team, you’ll play a vital role in supporting women’s health and well-being. We value our team members and strive to create a supportive and engaging environment where you can thrive and make a real impact.
Application Process:
Ready to embark on a rewarding journey with us? To apply, please submit your resume for consideration. We can’t wait to hear from you and discuss how you can be part of our mission!
Company DescriptionWe connect people to work in ways that enrich their lives! 
<h3>Company Description</h3>
We connect people to work in ways that enrich their lives!

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