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field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Description
<ul>
<li>Taking 30-40 inbound calls a day in a queue.</li>
<li>Examines, assesses, and combines data to provide information on benefits and group insurance programs and utilization.</li>
<li>Pinpoints needs for modification or changes in program design and administrative procedures.</li>
<li>Records employee enrollment in benefits.</li>
<li>Explains and interprets more complex aspects of company insurance programs to employees and dependents.</li>
<li>Utilizes specialty in a more complex aspect of the Benefit Clerk duties, requiring more in-depth knowledge of benefit programs, company policies, and administrative procedures than the Benefit Clerk.</li>
</ul>
Skills &amp; Qualifications
<ul>
<li>Must have a 1 year Customer Service experience (In-person customer service is fine. Must have patience and compassion, will be learning call center skills during training so don't have to have prior, but is a plus)</li>
<li>Computer Skills (must be able to navigate Microsoft Office, work through multiple tabs, understand Webex)</li>
<li>Job tenure is heavily factored into hiring decision</li>
<li>Benefits knowledge (nice to have)</li>
</ul>
Experience Level
<ul>
<li>Entry Level</li>
</ul>
#priorityeast
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Louisville,KY.
Application Deadline
This position is anticipated to close on Aug 15, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Customer Service Support

<h3>Job Description</h3>
Job Description
Express Employment is hiring for a customer service representatives to work in Hattiesburg, MS!&nbsp;
<ul>
<li>$12-$17/hr.</li>
<li>Day Shift</li>
<li>Weekly Pay</li>
<li>Long Term&nbsp;</li>
<li>Full Time&nbsp;</li>
</ul>
Job Responsibilities&nbsp;
<ul>
<li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li>
<li>Responding promptly to customer inquiries.</li>
<li>Communicating with customers through various channels.</li>
<li>Acknowledging and resolving customer complaints.</li>
<li>Knowing our products inside and out so that you can answer questions.</li>
<li>Processing orders, forms, applications, and requests.</li>
<li>Keeping records of customer interactions, transactions, comments, and complaints.</li>
<li>Communicating and coordinating with colleagues as necessary.</li>
<li>Providing feedback on the efficiency of the customer service process.</li>
<li>Managing a team of junior customer service representatives.</li>
<li>Ensure customer satisfaction and provide professional customer support.</li>
</ul>
Job Requirements
<ul>
<li>High school diploma, general education degree, or equivalent.</li>
<li>Ability to stay calm when customers are stressed or upset.</li>
<li>Comfortable using computers.</li>
<li>Experience working with customer support.</li>
</ul>
Thank you for your intrest in this position! Please apply and a recruiter will reach out if your work history matches what our clients are looking for.&nbsp;
#office2177
PandoLogic. Keywords: Customer Service Representative, Location: Hattiesburg, MS - 39406 , PL: 594783929

Customer Service Representative

<h3>Job Description</h3>
Job Description
MUST RESIDE IN WEST DES MOINES, IOWA (W2 ONLY) ********************
ON-SITE (NO HYBRID OR REMOTE)
The ideal candidate will be responsible&nbsp;for&nbsp;assisting customers "post-issue" (annuitants with an establish policy), performing address changes, change in funding decisions, any other related tasks servicing and annuity. High call volume is roughly 50+ calls a day.
Work Environment:
100% onsite position (no exceptions)
Monday-Thursday: 8 hour shift (8-5pm)
Friday: 8-1pm or 12-5pm
Responsibilities:
<ul>
<li>On the phone 90% of your shift scheduling</li>
<li>Strong attention to detail, professional written/verbal communication</li>
<li>Strong Emphasis on Customer Service, soft skills, quick learner/self-starter</li>
<li>Previous phone experience is helpful (will be handling inbound/outbound calls)</li>
</ul>
Qualifications:
<ul>
<li>Talk to people on the phone and answer emails to help them with questions or problems.</li>
<li>Give clear answers and help solve problems in a friendly way.</li>
<li>If you don’t know the answer, you’ll look it up using your computer and figure it out.</li>
<li>Provide accurate documentation after each call so your coworkers know what’s going on.</li>
<li>Multitask between multiple computer systems</li>
</ul>
Nice to have:
Prior life insurance experience is preferred but not required.
Pay and Benefits
The pay range for this position is $20.00 - $21.63/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on Aug 19, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

<h3>Job Description</h3>
Job Description
Position: Customer Service Representative: Full-time
Location: Operations Center - Gilford, NH
Schedule: Monday - Friday &amp; rotating Saturdays
As a Customer Service Representative for Bank of New Hampshire, you genuinely enjoy speaking with customers and helping them with their needs. This position plays an essential role in assisting customers with inquiries, receiving inbound calls and chats for our 21 branches, while also assisting with a wide array of digital products and services, fraud and identity theft, and more! 
Prior experience working in a call center, banking, or related customer service role is preferred! We are willing to train the right candidate if you have the drive to succeed, willingness to learn something new, and a knack for customer service. After successful completion of all training and proven proficiency to work independently, remote and/or hybrid options may be available. Lastly, you must have a minimum of a high school diploma or GED equivalent.
You will be joining a team that is supported, cares about each other, and likes to have fun every day. Teamwork at its finest! 
Additional details about the position are listed below: 
As a Customer Service Representative with Bank of New Hampshire, you will be responsible for the following tasks (to include, but not limited to): 
<ul>
<li>Providing quality customer service in a prompt, professional, and accurate manner in a call center.</li>
<li>Respond to customer inquiries related to their accounts via telephone, fax, U.S. mail and e-mail </li>
<li>Provide customers with helpful education and professional representation of all bank products and services </li>
<li>Directs and/or forwards call to the department/employee that is directly responsible for proper follow-up and resolution </li>
<li>Handles outbound service calls as they arise </li>
<li>Performs other related duties as assigned. </li>
</ul>
Education &amp; Qualifications: 
<ul>
<li>High School Diploma or GED equivalent required </li>
<li>1-2 years of customer service and/or banking experience; Prior experience working in a call center preferred</li>
<li>Experience working with switchboard functions </li>
<li>Experience using Microsoft (Word, Excel, Outlook) </li>
<li>Excellent listening, verbal and written communication skills </li>
<li>Strong attention to detail </li>
</ul>
Remote Work: Potential, after completion of training.
We provide all employees competitive pay, benefits on day one of employment, 401(k) with 50% company match on the first 6%, generous paid time off, and paid time off to give back to the communities in which we live. We also provide our employees with internal/external training opportunities, company events and more!
Can you multitask? Think independently? Do you have strong attention to detail and are willing to impact our customers positively? Are you able to alleviate complicated situations? Do you want to be part of an incredible team? If you said yes, then this position may be for you! 
For immediate consideration, please click "Apply" above to submit your resume and to apply online. 
Bank of New Hampshire is fully committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State, and local laws that prohibit employment discrimination. Should you require assistance to apply for employment with Bank of New Hampshire, please contact Human Resources at 1.800.832.0912 
EEO Employer including Vets and Disability
MEMBER FDIC

<h3>Job Description</h3>
Job Description
We are seeking a friendly, dependable, and detail-oriented Customer Service Representative to join our growing team. If you enjoy solving problems, communicating with people, and working in a team-oriented environment, we’d love to hear from you!
Key Responsibilities:
<ul>
<li>
Serve as the first point of contact for customers via phone, email, or in person
</li>
<li>
Respond to inquiries regarding products, services, billing, and account status
</li>
<li>
Resolve customer concerns and escalate issues when necessary
</li>
<li>
Maintain accurate customer records in our CRM or internal system
</li>
<li>
Process orders, returns, and payments as needed
</li>
<li>
Collaborate with internal departments to ensure timely resolution of customer requests
</li>
<li>
Meet or exceed individual and team performance metrics
</li>
</ul>
Qualifications:
<ul>
<li>
High school diploma or equivalent (Associate’s or Bachelor's degree a plus)
</li>
<li>
1+ year of customer service experience preferred (call center, retail, banking, or office setting)
</li>
<li>
Strong verbal and written communication skills
</li>
<li>
Proficiency in Microsoft Office and/or customer database systems
</li>
<li>
Ability to multitask and stay organized in a fast-paced environment
</li>
<li>
Positive attitude and a strong sense of accountability
</li>
</ul>
 Pay Details: $17.00 to $18.00 per hour Search managed by: Amaka Mozie Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job Description
 Customer Service Representative
The primary job for a receptionist is to exceed our client’s expectations for outstanding client service while creating a warm and welcoming impression. A good receptionist is a “people person” who enjoys working with diverse clients and is caring, friendly, and efficient.
The receptionist must remain professional and courteous to clients and co-workers while handling multiple tasks at once with many interruptions. The position is part crowd control, part efficiency expert, and part records manager. Receptionists answer the phones, differentiate between routine and emergency cases, schedule boarding/grooming appointments, greet clients, admit and check out clients, process payments and manage financial information, and communicate between clients and other staff.
Receptionist's must be able to empathize with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They should remain calm and collected in the face of emergency situations.
Receptionists should have a firm belief in the quality of care we provide and communicate this sense of assurance to our clients. The receptionist must know and understand our services and recommendations and be able to clearly communicate these to our clients.
Providing for patient and client comfort by keeping the reception area clean and presentable is part of the daily routine. Ultimately, it is the receptionist who is responsible for creating a good first and last impression on our clients. The importance of this role can not be over emphasized.
 
Job Responsibilities
<ul>
<li>
Provide compassionate care to all patients and clients 
</li>
<li>
Greet clients and pets by name
</li>
<li>
Answer phones promptly and professionally using a multi-line phone system
</li>
<li>
Receive and transmit faxes, emails and phone calls
</li>
<li>
Take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information
</li>
<li>
Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any action required
</li>
<li>
Check medical and computer records for accurate client addresses, phone numbers and e-mails.
</li>
<li>
Weigh pets each visit and record weights in medical records and on computer
</li>
<li>
Schedule appointments according to hospital scheduling guidelines
</li>
<li>
Answer clients’ questions about veterinary services and products and provide knowledgeable advice about wellness, prevention and disease
</li>
<li>
Fill prescriptions and provide routine administration instructions to clients
</li>
<li>
Always refer to the veterinarian as doctor; never use the doctor’s first name in the presence of clients
</li>
<li>
Prepare consent forms, estimates/treatment plans and be able to discuss the hospital’s financial policies with clients
</li>
<li>
Prepare health certificates and/or proof of vaccination as requested by the client
</li>
<li>
Advise clients on proper nutrition, flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products and other retail items
</li>
<li>
Maintain a clean, neat reception area and front desk
</li>
<li>
Explain invoices to show value for the care provided, stating all services and products before the total
</li>
<li>
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks
</li>
<li>
Know fees for routine services
</li>
<li>
Retrieve, update and file patient medical records
</li>
<li>
Clean up after pets’ accidents in the reception area, exam rooms and exterior sidewalks
</li>
<li>
Water and maintain plants in waiting exam rooms
</li>
<li>
Collect specimens that clients bring in for lab analysis, label and take to the lab area. Note the date and time of specimen collection in the appropriate hospital log to ensure they are completed and the client is notified of the results. Place corresponding medical file in appropriate area.
</li>
<li>
Recognize emergency situations, enlisting the aid of doctors and technicians
</li>
<li>
Wear personal protective equipment required for each job duty and keep PPE in good working order. PPE includes goggles or face shields, aprons, gloves and/or other equipment assigned.
</li>
<li>
Communicate with clients in person and on the phone
</li>
<li>
Attend mandatory staff meetings
</li>
</ul>
Educational Requirements &amp; Skills Needed
<ul>
<li>
Educational Requirements: High school diploma or equivalent, some college preferred
</li>
<li>
Minimum age requirement of 18 years old
</li>
</ul>
Skills Needed:
<ul>
<li>
Ability to read and comprehend instructions
</li>
<li>
Effective communication with clients in person and by phone
</li>
<li>
Experience in caring for animals, proper restraint techniques preferred
</li>
<li>
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
</li>
<li>
Ability to work with computer-based veterinary software
</li>
<li>
Exceptional customer service skills
</li>
<li>
Ability to work in a fast-paced environment
</li>
</ul>
Physical Obligations:
<ul>
<li>
Able to lift and carry up to 50 pounds
</li>
<li>
Endure standing and walking on hard floor surfaces for extended periods of time
</li>
<li>
Able to work in noisy work conditions with sounds from animals and equipment
</li>
<li>
Take safety precautions for exposure to toxins, drugs, anesthesia and radiation
</li>
</ul>
Veterinary Emergency and Critical Care center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Veterinary Emergency and Critical Care complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits:
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discount</li>
<li>Flexible spending account</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Parental leave</li>
<li>Referral program</li>
<li>Vision insurance</li>
</ul>
Schedule:
<ul>
<li>10 hour shift</li>
<li>Day shift</li>
<li>Holidays</li>
<li>Evening and Day shifts</li>
<li>Weekend availability</li>
</ul>
Experience:
<ul>
<li>Veterinary experience: 1 year (Preferred)</li>
</ul>
Work Location: In person

<h3>Job Description</h3>
Job Description
Customer Service Representative (Contract-to-Hire) | Near Brecksville, OH | Up to $22/hr
Are you looking for a role where your communication skills and customer-first mindset can truly shine? LHH is seeking a driven and personable Customer Service Representative for a contract-to-hire opportunity with a respected client located near Brecksville, Ohio.
This is more than just a job—it’s a chance to grow into a long-term career with a company that values your contributions and supports your success.
What You’ll Do:
<ul>
<li>Serve as the first point of contact for customers via phone, email, and chat</li>
<li>Resolve inquiries with professionalism, empathy, and efficiency</li>
<li>Document customer interactions and follow up as needed</li>
<li>Collaborate with internal teams to ensure a seamless customer experience</li>
</ul>
What We’re Looking For:
<ul>
<li>Previous customer service or call center experience preferred</li>
<li>Strong communication and problem-solving skills</li>
<li>Ability to learn new systems quickly and work independently</li>
<li>A positive, team-oriented attitude and a desire to grow</li>
</ul>
Why Work With LHH?
As a trusted talent solutions partner, LHH connects top talent with meaningful opportunities. When you work with us, you gain access to:
<ul>
<li>Career coaching and job search support</li>
<li>Opportunities with reputable employers</li>
<li>A path to permanent employment with benefits</li>
</ul>
Apply Now
If you're ready to take the next step in your career and join a team that values your potential, apply today with resume!
 Pay Details: $20.00 to $22.00 per hour Search managed by: Victoria Daggett Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job Description
LHH Recruitment Solutions is partnering with a growing company in Mesa, AZ that is looking for a Customer Service Representative to join their team. This is a Monday through Friday full-time IN-OFFICE&nbsp;position. Pay range $20.00-$22.00 per hour depending on prior experience.&nbsp;
As a Customer Service Call Center Representative, you will serve as the first point of contact for customers calling in. You will handle a high volume of inbound and outbound calls, emails, and live chats related to auction-platform inquiries, customer account issues, and general support. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, remote work environment.
Key Responsibilities
<ul>
<li>Respond to customer inquiries via phone, email, and live chat.</li>
<li>Provide accurate information about products, services, and auction platforms.</li>
<li>Troubleshoot and resolve customer issues efficiently and professionally.</li>
<li>Maintain detailed records of customer interactions using CRM tools.</li>
<li>Follow communication procedures, guidelines, and policies.</li>
<li>Collaborate with internal teams to escalate and resolve complex issues.</li>
<li>Participate in training and continuous learning to stay updated on systems and procedures.</li>
<li>Document all conversations into CRM database for recordkeeping.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years of recent call center experience handling 60+ calls per day&nbsp;</li>
<li>Experience with written correspondence and live chat support.</li>
<li>Comfortable working in a high-volume, fast-paced environment.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Must have a dedicated workspace, secure internet, and a reliable phone line.</li>
<li>High school diploma or equivalent required.</li>
</ul>
If you are interested and meet the minimum requirements, apply now!
 Pay Details: $20.00 to $22.00 per hour Search managed by: Morgan Ross Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.lhh.com/us/en/candidate-privacy" target="_blank">https://www.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job Description
*This is a fully remote position in Washington.
Who we are
Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration.
Our commitment is to:
<ul>
<li>Strive to apply an equity lens to all our work. </li>
<li>Reduce health disparities. </li>
<li>Create an equitable work environment. </li>
</ul>
About the Role
This position is part of a team of representatives who respond to member and provider inquiries regarding benefits, eligibility, status of claims, and other related issues to provide information and facilitate and/or coordinate appropriate resolutions.
To be successful in this role, you:
<ul>
<li>Are committed to serving the underserved community and treating others with respect, courtesy, and maintaining member confidentiality.</li>
<li>Are knowledgeable of Washington Apple Health state medical insurance.</li>
<li>Are knowledgeable of medical terminology and healthcare.</li>
<li>Desire to be part of a collaborative, ever evolving, dynamic team.</li>
<li>Minimum of one (1) year of customer service and/or call center experience preferably in insurance, managed care, or from a provider setting.</li>
<li>Comfortable working in a 100% remote environment.</li>
</ul>
Essential functions and Roles and Responsibilities:
<ul>
<li>Provide first call resolution by responding accurately and courteously to member inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans and other products as offered by Community Health Plan of Washington.</li>
<li>Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.</li>
<li>Meet attendance and call quality standards.</li>
<li>Perform all functions of the job with accuracy, attention to detail and within established timeframes.</li>
<li>Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Ability to gather and assess information from multiple systems, apply protocols, and determine appropriate actions.</li>
<li>Ability to use MS office products such as Outlook, Word, and Excel.</li>
<li>Excellent verbal and written communication skills, including typing.</li>
</ul>
As part of our hiring process, the following criteria must be met:
<ul>
<li>Complete and successfully pass a criminal background check.</li>
</ul>
Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant’s criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.
<ul>
<li>Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.</li>
<li>Vaccination requirement (CHPW offers a process for medical or religious exemptions)</li>
<li>Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.</li>
</ul>
Compensation and Benefits:
The position is FLSA Non-Exempt and is eligible for overtime. The starting salary for this position is $21.00 and has a 5% annual incentive target based on company, department, and individual performance goals. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s job-related knowledge, skills, and experience among other factors.
CHPW offers the following benefits for Full and Part-time employees and their dependents: 
<ul>
<li> Medical, Prescription, Dental, and Vision</li>
<li> Telehealth app</li>
<li> Flexible Spending Accounts, Health Savings Accounts</li>
<li> Basic Life AD&amp;D, Short and Long-Term Disability</li>
<li> Voluntary Life, Critical Care, and Long-Term Care Insurance</li>
<li> 401(k) Retirement and generous employer match</li>
<li> Employee Assistance Program and Mental Fitness app</li>
<li> Financial Coaching, Identity Theft Protection</li>
<li> Time off including PTO accrual starting at 17 days per year</li>
<li> 40 hours Community Service volunteer time</li>
<li> 10 standard holidays, 2 floating holidays</li>
<li> Compassion time off, jury duty</li>
</ul>
Sensory/Physical/Mental Requirements:
Sensory*:
<ul>
<li>Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.</li>
</ul>
Physical*:
<ul>
<li>Extended periods of sitting, computer use, talking and possibly standing</li>
<li>Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion</li>
<li>Frequent torso/back static position; occasional stooping, bending, and twisting.</li>
</ul>
Mental: 
<ul>
<li>Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.</li>
</ul>
Work Environment:
Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

Customer Service Rep I

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Specialist
**Position Overview:** As a Customer Service Specialist at SwiftX Inc., you will be the first point of contact for our clients, delivering exceptional service and support. In this role, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our services. Your ability to communicate effectively and empathize with customers will be essential in ensuring a positive customer experience.
**Key Responsibilities:**
· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
· Provide accurate information regarding SwiftX deliver services, package inquiries, delivery attempt request etc.
· Resolve customer complaints and issues by investigating problems and providing appropriate solutions.
· Maintain detailed records of customer interactions and transactions.
· Collaborate with other departments to address customer concerns and improve service delivery.
· Coordinating between operations team and customer's inquiries. 
Requirements
**Qualifications:**
· High school diploma or equivalent; bachelor’s degree preferred.
· 1-3 years of experience in customer service or related fields.
· Bilingual proficiency in Mandarin and English is highly desirable.
· Strong problem-solving and conflict-resolution skills.
· Excellent verbal and written communication abilities.
· Proficiency in CRM software and Microsoft Office Suite.
· Ability to multitask and work in a fast-paced environment.
Join our dynamic team at SwiftX Inc. and help us provide an outstanding experience for our customers! Apply today!
Benefits
· 7 PTO days
· 5 Paid Sick Leave Days
· 6 Paid Holidays
· 401K 
· Medical insurance, Dental and Vision Insurance, STD/LTD

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