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<h3>Job Description</h3>
Job Description
Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 
No prior experience is necessaryApply for the position today by completing the form and completing the assessment.
 Benefits
Annual Base Salary + Commission
Mon-Fri Schedule
Hands on Training
 Responsibilities 
<ul>
<li>Process customer policy change requests.</li>
<li>Verify phone numbers, addresses and email addresses with each customer contact and update customer information.</li>
<li>Answer incoming phone calls on the first ring.</li>
<li>Schedule appointments for sales staff to meet prospective customers.</li>
<li>Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.</li>
</ul>
 Requirements 
<ul>
<li>Possess an upbeat, positive and enthusiastic attitude.</li>
<li>Proficiency to multi-task, follow-thru and follow-up.</li>
<li>Great Customer Service Skills.</li>
<li>Driven and goal-oriented individual.</li>
<li>Ability to tactfully handle stressful and difficult situations.</li>
<li>Acquire Property and Casualty License through Utah department of Insurance </li>
</ul>

Customer Service Representative

<h3>Job Description</h3>
Job Description
About the company 
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon &amp; Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).
The Customer Service Representative role requires someone who is customer-centric, detail-oriented, collaborative, and strong with prioritization. It is important that the individual is a positive representative of the company both internally and externally. This position is responsible for delivering an exceptional customer experience through verbal communication over the phone and written communication through email correspondence. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect.
Job Responsibilities
· Deliver exceptional customer experience through written and verbal communication
· Respond to customer inquiries with consistency and quality
· Strategically prioritize workload to meet deadlines
· Develop and own a strong understanding of product materials and ordering processes to guide the customer in recommendations and additional product offerings
· Proactively solve problems and recommend solutions from all current product offerings
· Process account applications and respond to phone inquiries, stock checks, and price inquires
· Anticipate, answer, and address customers’ needs and provide support when needed
· Work to resolve customer service issues in a timely and thorough manner
Skills and Qualifications
· High school diploma/GED required; some college studies helpful
· Computer literacy with Microsoft Office software programs
· Minimum of 1-2 years of customer service work experience
· Excellent people skills: must be empathetic, patient, confident, pleasant, and able to interact well with a broad spectrum of personality types
· Strong communicator in both written and verbal forms
· A desire to provide top tier customer support with capability to provide that level of service
· Ability to work smoothly and collaboratively within a team setting
· Efficiently learn and use complex software to find data in response to customer support inquiries
· Interest in being a problem-solver with critical thinking skills and troubleshooting abilities
· Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment
· Ability to learn and retain extensive knowledge of products and/or services
Physical Requirements:
The physical demands described here are representative of those that are required by an employee to successfully perform the essential functions of this job.
· While performing the duties of this job, the employee is regularly required to talk or hear.
· The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
· Ability to work in open environment with fluctuating temperatures and standard lighting.
· Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
· Required to use stairwells to attend meetings and engage with employees on multiple floors throughout building.
Other Considerations: 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.
Compensation
Starting base pay: $19.00 - $21.00 per hour. Exact compensation may vary based on skills, experience, and location.
Company DescriptionArdmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon &amp; Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing). 
<h3>Company Description</h3>
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon &amp; Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing).

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative to join our team!&nbsp;You will be responsible for&nbsp;helping&nbsp;customers by providing product and service information and resolving&nbsp;technical issues. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide&nbsp;information about the products and services</li>
<li>Troubleshoot and resolve&nbsp;product issues and concerns</li>
<li>Document and update&nbsp;customer records based on&nbsp;interactions</li>
<li>Develop and maintain a knowledge&nbsp;base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Company DescriptionWe have a large multiline Insurance Agency with unlimited potential for personal and professional growth. 
<h3>Company Description</h3>
We have a large multiline Insurance Agency with unlimited potential for personal and professional growth.

<h3>Job Description</h3>
Job DescriptionDescription:
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.
 
Position: Customer Service Representative
 
Position Reports To 
Branch Manager/CSR Director
 
 
Position Summary
 As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.
 
 
Let’s start with what’s important to you. The Benefits.....
<ul>
<li>Medical Insurance- multiple plans to choose from</li>
<li>Dental &amp; Vision Insurance</li>
<li>Short Term Disability &amp; Long Term Disability Options</li>
<li>Life Insurance </li>
<li>Generous PTO plan</li>
<li>Paid Holidays </li>
<li>401K </li>
<li>401K match</li>
<li>Competitive Pay </li>
</ul>
Essential Responsibilities:
Have a comprehensive understanding of the following:
<ul>
<li>All products we carry</li>
<li>Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs</li>
<li>Basic Brightree Functions</li>
<li>Proper Intake Procedures</li>
<li>Insurance Verification and Eligibility</li>
<li>CMN Requirements and Prior Authorizations</li>
<li>Documentation Requirements of the Equipment</li>
<li>Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)</li>
<li>Difference Between Verbal, Written and WOPD orders</li>
<li>Complaint Resolution Procedures</li>
<li>Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.</li>
<li>Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.</li>
<li>Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.</li>
<li>Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.</li>
<li>Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.</li>
<li>Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.</li>
<li>Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.</li>
<li>Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.</li>
<li>Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.</li>
<li>Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.</li>
<li>Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.</li>
<li>Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.</li>
<li>All patient files and information are maintained and current at all times.</li>
<li>Participates in company training programs</li>
<li>Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.</li>
<li>Timely filing of all necessary paperwork into patient charts.</li>
<li>Assist in working various computer reports for quality assurance.</li>
<li>Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.</li>
<li>Strict adherence to all company policies and procedures.</li>
<li>Performs schedules hours, staggered shifts in accordance to the needs of the company.</li>
<li>Perform all above duties in other company locations when required.</li>
<li>May perform other duties not specifically listed in this position description as assigned by supervisor.</li>
<li>Continually strive to develop your knowledge and skills in all areas of your job.</li>
</ul>
 
Requirements:
Position Qualifications
<ul>
<li>High School Diploma or equivalent</li>
<li>Previous experience in a Clerical or Customer Service environment</li>
<li>Knowledge of Microsoft Office (Word, Excel) etc.</li>
<li>Proficient general office skills (typing, computer, fax, filing, multiple phone line)</li>
<li>Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred</li>
</ul>
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
 
FLSA Status
Non-Exempt
Licenses, etc.
None

<h3>Job Description</h3>
Job DescriptionJob Overview
We are seeking a highly organized and proactive Customer Service Representative to manage high-volume service requests and ensure seamless communication between subcontractors, internal teams, and field operations. This role is ideal for someone who thrives in a fast-paced environment and excels at multitasking and problem-solving.
 Key Responsibilities
<ul>
<li>Handle 60–100 work orders daily with precision and efficiency</li>
<li>Communicate with subcontractors via phone and email to assign and follow up on work orders</li>
<li>Order necessary parts and materials to support job completion</li>
<li>Escalate complex or unresolved issues to the Field Operations team for further action</li>
<li>Maintain accurate records of communications, order statuses, and escalations</li>
<li>Collaborate with internal departments to ensure timely resolution and customer satisfaction</li>
</ul>
Qualifications
<ul>
<li>Strong verbal and written communication skills</li>
<li>Proven ability to manage high-volume tasks with attention to detail</li>
<li>Experience in customer service, dispatching, or operations coordination preferred</li>
<li>Familiarity with work order management systems and basic inventory processes</li>
<li>Ability to work independently and as part of a team in a dynamic setting</li>
</ul>
Looking for candidates to start within the next week - this role is a contract for 7 weeks.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Gainesville,VA.
Application Deadline
This position is anticipated to close on Sep 9, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
We are seeking a Customer Service Representative/Warehouse to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Provide information about the products and services</li>
<li>Troubleshoot and resolve product issues and concerns</li>
<li>Document and update customer records based on interactions</li>
<li>Develop and maintain a knowledge base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>
Company DescriptionMees Tile &amp; Marble has been in business for over 30 years. Our company is one of the leading Tile, Marble, and Granite distributors in Lexington/Louisville, Ky. Our customer base can range for Interior Designer and Builders, also to the public. Leading Tile and Stone Distributor. Design environment. 
<h3>Company Description</h3>
Mees Tile &amp; Marble has been in business for over 30 years. Our company is one of the leading Tile, Marble, and Granite distributors in Lexington/Louisville, Ky. Our customer base can range for Interior Designer and Builders, also to the public. Leading Tile and Stone Distributor. Design environment.

<h3>Job Description</h3>
Job Description
WHY JOIN TAXRISE?
At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
ABOUT THE ROLE
The Customer Service Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction.
We're all about that in-person vibe—this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!
HOW YOU'LL BE REWARDED
At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals.
<ul>
<li>Base pay: $22.00 per hour (full-time, 40 hours per week)</li>
<li>Monthly Bonus: Average bonus potential of $500 - $900</li>
</ul>
The compensation range reflects our good faith estimate of total earning potential, including base hourly pay and monthly bonuses. The hourly rate shown in the job preview pane may appear higher, as it blends both components. For full transparency, a detailed breakdown is provided in this job description.
WHAT YOU'LL DO
Client Communication:
<ul>
<li>Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly.</li>
<li>Contact clients via phone and email to gather required documents and clarify documentation needs.</li>
<li>Respond to client emails and text messages—and assist in live chat when needed—ensuring all interactions are addressed within company service level agreements.</li>
<li>Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction.</li>
<li>Handle all client interactions with professionalism, courtesy, and empathy—knowing when to escalate issues to the appropriate department.</li>
<li>Provide clear instructions and guidance to clients on required documentation.</li>
<li>Problem-solving skills to address client concerns regarding documentation requirements.</li>
</ul>
Document Collection &amp; Review:
<ul>
<li>Request and gather required tax-related documents from clients via email, phone, or online portals.</li>
<li>Review submitted documents for accuracy and completeness, ensuring compliance with internal standards.</li>
<li>Identify missing or incomplete information and follow up with clients promptly.</li>
</ul>
CRM Management &amp; Administrative Support:
<ul>
<li>Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM). </li>
<li>Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress.</li>
<li>Collaborate with colleagues, support staff, and managers to deliver a seamless client experience.</li>
<li>Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives.</li>
</ul>
WHAT YOU'LL NEED TO HAVE
<ul>
<li>Previous experience in a client care or customer service role—experience in the tax resolution industry is a plus.</li>
<li>Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus).</li>
<li>Excellent written and verbal communication skills with professional phone etiquette.</li>
<li>Proficiency in using CRM systems or document management tools</li>
<li>A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care.</li>
<li>Knowledge of tax relief processes is a plus, though training will be provided.</li>
</ul>
WHAT WE OFFER
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
<ul>
<li>Medical, Dental, and Vision Insurance (starting after 60 days)</li>
<li>Paid Time Off (Vacation, Sick Days, Company Holidays)</li>
<li>Wellness Days to recharge when you need it most</li>
<li>401(k) retirement plan with company match</li>
<li>Professional Development Program to support your growth</li>
<li>Access to our on-site gym and gaming lounge</li>
<li>Catered team lunches every Friday</li>
<li>Fun and energizing quarterly company outings</li>
</ul>
ABOUT US
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. 
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
OUR COMMITMENT
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

<h3>Job Description</h3>
Job Description About Us: We are a small local business that has specialized in fireplaces since 1987 in the heart of Bel Air. We perform service work as well as new installations. We're looking for an office person to help with the administrative workload. Our business is seasonal, but we stay steady year round. The fall and winter are the most busy times of year for us. We're looking for someone to join our team for the long run. If the following job summary/ responsibilities sounds like something you would be able to enjoy performing, we'd be happy to teach and train you in areas you may have not experienced before. This position is designed to have growth, the more responsibilities and duties you can take over accurately complete the more you will be paid Benefits/Perks: Paid Holidays Option for group insurance plan Company contribution retirement plan options Career Growth Opportunities Job Summary We are seeking an Office Assistant to join our team. In this role, you will accurately transfer information into our database system. Your responsibilities may include verifying data, updating existing information, entering new information, creating spreadsheets, and other administrative tasks. You will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. Your responsibilities will include answering phone calls and greeting visitors, scheduling appointments, planning meetings, and writing correspondence. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. The ideal candidate is also a fast and accurate typist with attention to detail and excellent computer skills. We use a software called Service Titan, experience with this program is a plus, but not required.&nbsp; Responsibilities Use keyboard, scanner, or other office equipment to transfer information into the database system Collect information directly from customers and enter information into the database&nbsp; Create accurate spreadsheets in Microsoft Excel Confirm accuracy of data by comparing to original documents Perform regular backup of data Schedule appointments and maintain calendar Address and resolve customer concerns with a professional attitude Receive inbound calls and place outbound calls&nbsp; Identify the reason for the customer’s call, collect relevant information and provide solutions Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Any other tasks essential to help the business thrive

<h3>Job Description</h3>
Job DescriptionDescription:
Job Summary
This position is the front line in Customer Service and Sales; handling inbound calls, technical inquiries, and returns in a customer-service centric and professional manner. This position operates in a professional office environment routinely using standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also requires travel to car shows and events, which entails working outdoors, lifting repetitively, and travel to and from events in an 18 wheeler or fifth wheeler to car and trade shows. Lifting and physical labor (50 lbs.) while in the office to assist with walk in customers and while on the road and at car shows are common. 
 
Reports to: Team Captain &amp; Phone Sales Supervisor
 
Essential Functions
<ul>
<li>Receive inbound sales calls and assist customers with product selection</li>
<li>Support CSR with Customer Service, Sales, and Technical question escalation</li>
<li>Maintain relationships with existing customers and create relationships with new ones</li>
<li>Attend a minimum of 8-10 Events and car shows per year assist with set-up requirements and staffing needs for the show.</li>
<li>Process orders for products received by telephone, fax, in-person, or via online tools in a timely and efficient manner</li>
<li>Provide timely and accurate information to customers regarding order status and product knowledge requests</li>
<li>Assist with new hire training as well as ongoing training</li>
<li>Provide one call resolution for customer service issues, including technical and returns</li>
<li>Make outbound calls as needed</li>
<li>Support Sales and call reports using basic Excel skills</li>
<li>Must be physically able to lift up to 50lbs </li>
<li>Perform call quality audits on orders as well as call scores for phone reps </li>
<li>Provide technical + fitment recommendations to customers using internal and external information and resources</li>
<li>Warranty and claims evaluation, processing</li>
<li>Other duties assigned by Management</li>
</ul>
Measurements of the role (Not limited to):
<ul>
<li>Sales</li>
<li>Call Quality Score (CQS)Order, returns entry accuracy</li>
<li>Customer Service survey responses</li>
<li>New customer creation</li>
<li>Best in class customer service</li>
</ul>
Supervisory Responsibilities:
This position has no supervisory responsibilities. 
 
Work Environment This job operates in both a professional office and warehouse/shop environment. The individual in this role will also perform some job duties outdoors. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
 
Physical Demands
The individual in this position will spend several hours sitting and using office equipment and computers, which can cause muscle strain. Must be able to physically lift up to 50 lbs to assist at car shows or with walk-in customers. Must be able to use ladder for show installations and setup.
 
Schedule and Availability
Ability to work hours of 9AM to 6PM EST weekdays and 8-12 on Saturday. Must be able to work extra days or extended hours for car shows if needed. 
Travel Typically of 8-10 car shows per year, after sufficient training and tenure
 
AAP/EEO Statement Coker Tire and its affiliates provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Coker Tire complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Coker Tire expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Coker Tire’s employees to perform their job duties may result in discipline up to and including discharge.
Requirements:
Key skills and competencies of the position include, but are not limited to:
<ul>
<li>Ability understand and take direction to achieve a common goal</li>
<li>Proficiency with Computers, Microsoft Office, Excel, Web Query and Epicor P21 </li>
<li>Effective written and verbal communication skills</li>
<li>Strong attention to detail and follow-up skills</li>
<li>Excellent organizational skills </li>
<li>Customer Centric service skills and ability to remain calm and composed during difficult customers and situations</li>
<li>Hands-on, “in the trenches” style with a strong work ethic, high level of energy and enthusiasm</li>
<li>Exceptional knowledge of our products, procedures, and order system</li>
<li>High level of vehicle fitment, market, wheel, and tire proficiency including technical aspects</li>
</ul>
The successful candidate’s qualifications will include:
<ol>
<li>Detailed knowledge of tire, wheel, and other automotive technical information</li>
<li>Minimum one year as a CSR or similar automotive experience</li>
<li>One year minimum call center/customer service experience with tire sales preferred</li>
<li>Reporting capability in Prophet 21 and Web Query</li>
<li>Basic Excel competencies </li>
<li>Ability to coach, train, and lead others that are learning</li>
<li>High School diploma</li>
<li>Ability to lift up to 50 pounds</li>
</ol>

CUSTOMER SERVICE REPRESENTATIVE

<h3>Job Description</h3>
Job Description
Job Summary
<ul>
<li>Provides customer service and resolves issues by offering solutions, explanations and options.</li>
</ul>
General Accountabilities
<ul>
<li>Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.</li>
<li>Ensures full customer satisfaction and maintains a friendly, helpful demeanor.</li>
<li>Identifies and prioritizes problems and issues related to service area.</li>
<li>Maintains close contact with customer to give updates on progress toward resolution of issue or service request.</li>
<li>Ensures that appropriate changes were made to resolve customers' problems.</li>
<li>Refers unresolved customer issues to designated departments for further investigation.</li>
<li>Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.</li>
<li>Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.</li>
<li>*The company reserves the right to add or change duties at any time.</li>
</ul>
Job Qualifications
<ul>
<li>Education: High school diploma or equivalent</li>
<li>Experience: 1-2 years of related experience</li>
</ul>
Skills
Excellent verbal and written communication
Service orientation
Critical thinking
Active listening

88,064 Customer Service Representative Jobs