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<h3>Job Description</h3>
Description\n
\n 
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Build your Career with an Industry Leader
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Multi-Color Corporation is the global leader of premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across more than 25 countries, we strive to combine our global reach with the personalized touch of local service. Come join us as we revolutionize the packaging industry in supporting our customers to help create emotional connections with iconic brands.
\n
The Customer Service Team delivers MCC Label’s World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC's business systems and exceptional communication skills. 
\n
Why work at MCC: 
\n
<ul>\n
<li>Compensation: Competitive Compensation</li>
\n
<li>Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)</li>
\n
<li>Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus 2 floating Holidays</li>
\n</ul>
\n
Responsibilities:
\n
<ul>\n
<li>Lead and model customer intimacy, championing the development of customer-focused solutions.</li>
\n
<li>Champion the plant(s) relationship with new and existing customers, working with the sales associates to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved.</li>
\n
<li>Build, develop and manage a high performing customer service team to support the short-term and long-term growth of our customers.</li>
\n
<li>Establish, monitor and achieve customer service and shipping and receiving operating metrics, such as on-time delivery, service recovery turnaround and complaints, average response times, NPS, and customer effort.</li>
\n
<li>Provide input into capacity rationalization of new and existing business, working with sales, scheduling and division business optimization functions to meet fluctuating customer demands.</li>
\n
<li>Manage order entry process from start to finish, including but not limited to order entry system, production estimates, work and shipping/receiving instructions.</li>
\n
<li>Manage customer complaints and concerns process with a focus on facilitating issue resolution at the plant and overall communication, internally and to the customer.</li>
\n
<li>As appropriate, when assigned through Customer Service, manage and support vendor relationships for the Plant, including freight carriers, print tools, and raw material suppliers.</li>
\n
<li>Develop and ensure standardized CSR training methods are followed and onboarding methodology followed. Update on a routine basis, as needed.</li>
\n
<li>Manage process to ensure customer billings are accurate, including exceptions and account reconciliation. Manage consolidation of shipping information, including cost management.</li>
\n
<li>Model the company values. Conduct oneself in an appropriate, business-like and professional manner, building strong relationships both internally and externally.</li>
\n
<li>Support customer pricing function interactively by reviewing capabilities, capacity and estimates.</li>
\n
<li>Build strong relationships with the members of the plant management team and contribute to the goals and objectives of the other functional areas represented.</li>
\n</ul>
\n\n
Qualifications:
\n
<ul>\n
<li>A four year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience</li>
\n
<li>Strong knowledge of manufacturing operations, methods and practices.</li>
\n
<li>This position requires high level computer skills; excellent written and verbal communication skills; prior customer service management experience and technical printing knowledge helpful.</li>
\n
<li>Ability to travel within North America</li>
\n
<li>This position requires the incumbent to drive a motor vehicle, use color vision, hearing, sitting for prolonged periods, speaking and articulating, on a constant basis, stand walk use hands to finger, handle or feel; reach with hands and arms; talk and hear.</li>
\n
<li>This position requires the incumbent to stoop, kneel or crouch or and lift/ and or move up to 10 lbs. on an infrequent basis</li>
\n
<li>Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.</li>
\n
<li>The noise level in the work environment is minimal.</li>
\n</ul>
\n
Diversity &amp; Inclusion:
\n
Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. If you need assistance or an accommodation in applying, please contact our Human Resources Department at [email protected]. 
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#LOUIND
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Customer Service Manager

<h3>Job Description</h3>
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: Depew, NY Address: 4960 Transit Road Pay: $21 - $22.50 / hour Job Posting: 09/18/2025 Job Posting End: 10/18/2025 Job ID:R0259044 
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.&nbsp;Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.&nbsp;You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.&nbsp;If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
<ul>
<li>Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis</li>
<li>Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time</li>
<li>Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities</li>
<li>Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards</li>
<li>Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges</li>
<li>Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture</li>
</ul>
Required Qualifications
<ul>
<li>Customer service experience, preferably in a food service, grocery or retail setting</li>
<li>Proven ability to multi-task and handle interruptions in a fast-paced environment</li>
<li>Computer skills</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience leading a team</li>
<li>Ability to quickly learn and adapt to new situations and subject matters</li>
</ul>
 
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
 +
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
 Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

<h3>Job Description</h3>
Category/Area of Expertise: Retail Operations Job Requisition: 464943 Address: USA-CT-Fairfield-1160 Kings Highway Cut-off Store Code: Human Resources Brands 5148917 Here at Stop &amp; Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop &amp; Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. What we'll ask of you: 
<ul>
<li> Department Management: </li>
<ul>
<li> Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office </li>
<li> Ensure departments meet or exceed sales and profit targets </li>
<li> Maintain high standards of sanitation and safety, ensuring compliance with all regulations </li>
<li> Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department </li>
</ul>
<li> People Development and Diversity: </li>
<ul>
<li> Direct, oversee, and evaluate the training completion of all Customer Service department team members </li>
<li> Monitor and evaluate associate performance and ensure associates have development plans to support professional growth </li>
<li> Foster a culture of diversity and inclusion within the team </li>
<li> Engage and retain associates by fostering a positive work environment </li>
</ul>
<li> Labor Relations: </li>
<ul>
<li> Manage labor relations to ensure compliance with company policies and labor laws </li>
<li> Address and resolve employee issues and grievances in a timely and effective manner </li>
</ul>
<li> Customer Service Excellence: </li>
<ul>
<li> Cultivate a culture of excellence in customer service, providing best-in-class service </li>
<li> Ensure customers experience a well-stocked store with the freshest product offerings </li>
<li> Support team members in their training to consistently deliver exceptional customer service </li>
</ul>
<li> Operational Efficiency: </li>
<ul>
<li> Monitor and analyze key performance metrics related to customer service and sales </li>
<li> Identify opportunities for process optimization and implement solutions to enhance operational performance </li>
<li> Manage departmental budgets, expenses, and financial targets to achieve profitability goals </li>
</ul>
<li> Compliance and Safety: </li>
<ul>
<li> Ensure all departments comply with company policies and regulatory requirements </li>
<li> Conduct regular safety audits and training sessions </li>
<li> Maintain a clean and safe working environment for all associates </li>
</ul>
<li> Community Engagement: </li>
<ul>
<li> Actively engage with the local community to understand their needs </li>
<li> Develop and maintain positive relationships with community organizations, schools, and other stakeholders </li>
<li> Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact </li>
</ul>
 What you bring to the table: 
<ul>
<li> 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office </li>
<li> Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience </li>
<li> Highly motivated, results-oriented, and a self-starter with a proven track record of success </li>
<li> Strong ability to influence and communicate effectively across different functions </li>
<li> Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously </li>
<li> Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals </li>
<li> Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders </li>
<li> High level of customer service skills, with a genuine passion for exceeding customer expectations </li>
<li> Creative and strategic thinking abilities to drive innovation and continuous improvement </li>
<li> Effective organizational and time management skills to ensure efficient operations </li>
<li> Ability to work flexible hours, including weekends and holidays </li>
</ul>
 What we bring to the table: 
<ul>
<li> Culture committed to celebrating diverse backgrounds and experiences </li>
<li> Comprehensive benefits </li>
<li> Opportunities for professional development and career growth </li>
<li> Associate discounts </li>
<li> Team of associates dedicated to serving our local customers and supporting our communities </li>
</ul>
 If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. Stop &amp; Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.</ul>

Customer Service Manager (Trainee)

<h3>Job Description</h3>
Job Description
Join our team and BE AWESOME TODAY!
Green Clean Commercial is looking for a Bilingual Customer Service Manager [ENG/ESP] to join our exciting team.
*THIS IS NOT A SALES POSITION. THIS IS AN OPERATIONS POSITION.
We are Green Clean Commercial, a national janitorial service provider committed to service excellence and giving peace-of-mind to our customers. We are a rapidly growing company making an impact on both the world and our team.
Recent accolades and recognition includes recipient of the 2016 'Employer of the Year Award' in Sustainability, 'Best of' in the small business category in Chesterfield and most recently in St. Charles.
Great Culture, Great Team, Great Pay!
Salary: $45,000.00 - $50,000.00
Benefits (available after 90 days of employment):
<ul>
<li>Vacation &amp; Sick Pay</li>
<li>Health, Dental &amp; Vision</li>
<li>401K</li>
</ul>
Candidates must meet the following qualifications:
<ul>
<li>Must be able to represent and communicate clearly both via written and verbal skills in English &amp; Spanish</li>
<li>Must be able to maximize productivity and organizational skills</li>
<li>Must be able to use current technology trends and social media</li>
</ul>
What We Need:
An outgoing person with strong (bi-lingual) communication skills who is highly organized and experienced in Account Coordination or Management. This candidate must also offer the ability to nurture and manage customer accounts to ensure account retention and client satisfaction. This candidate must also be a creative thinker in unpredictable situations and be a to problem solve as well as have a good ability to develop strong relationships. Must also be driven and experienced in being collaborative with different people in unpredictable situations.
Job Details:
<ul>
<li>Full-Time position</li>
<li>Monday - Friday</li>
<li>8:30am - 5:00pm with flexibility to meet customer demands</li>
</ul>
Job Candidate Preferences &amp; Requirements:
<ul>
<li>All candidates must have a clean background screening and be able to pass drug-screening</li>
<li>Customer Service or account related experience preferred</li>
</ul>
Job Description Summary:
<ul>
<li>Client Support Management</li>
<li>Management of assigned book of customer accounts</li>
<li>Duties include general clerical, data entry, problem solving and other account management, including creating proposals and bids through company software</li>
<li>Project a professional company image through in-person, video and phone interaction</li>
<li>In-person interaction with our customers &amp; employees</li>
</ul>
Primary Responsibilities:
<ul>
<li>Maintain Files and Records</li>
<li>Maintain &amp; Manage Company Vendor and Staff Work Schedules</li>
<li>Coordinate and Host Video and Audio Conference Meetings</li>
<li>Perform and Coordinate Interviews</li>
<li>Meet &amp; Greet Clients and Employees via Software</li>
<li>Create new proposals and bids through company Software</li>
<li>Coordinate and Maintain supplies ordering</li>
<li>Manage Employee Time Records</li>
<li>Create, Maintain and Modify Documents Using Microsoft Office, Word and Excel</li>
<li>Perform General Clerical Duties, to Include, but not limited to, Photocopying, Faxing, Filing</li>
<li>Maintain Hard Copy and Electronic Filing System</li>
<li>Communicate and Analyze Work Performance to Customers</li>
</ul>
To learn more about us and read our reviews, visit our website at <a href="http://www.greencleancommercial.com" target="_blank">www.greencleancommercial.com</a> or contact Human Resources directly at 636.329.4601.
Green Clean Commercial is an Equal Opportunity Employer
Green Clean commercial is a proud employer of our U.S. Military Service Men &amp; Women
 Job Posted by ApplicantPro

Bilingual Customer Service Manager

<h3>Job Description</h3>
Job Description
· Engage daily and continually follow up on all platforms of communication between members and potential members in a timely manner (especially on Gmail, Instagram, Facebook, Telephone)
· Manage the social media platforms of Instagram and the Facebook pages for the business to engage with members and potential members
· Generate email campaigns and marketing ads for all social media and promotional platforms
· Generate a Marketing Map of all of the events throughout the year (consisting of planned events, membership specials, booked seminars, etc.)
· Greeting members and prospective members and guest while providing exceptional customer service
· Generate membership sales through sign-ups to earn commission
· Assist with questions in regards to the facility, class schedule, membership options in a professional manner and give tours of the facility to prospective members
· Help to maintain our online store to sell merchandise directly to consumer
· Manage the staff of the front desk area and smoothie bar
· Opening and closing the facility abiding by all protocols if scheduled to do so
· Follow all company policies and procedures
Company DescriptionNCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers. 
<h3>Company Description</h3>
NCMMA is a family run business that provides mixed martial arts programs for members of all age groups to ensure the continuation of their fitness goals, in addition to hosting some of the best coaches and fighters in the world on a daily basis who train for their professional careers.

Operations Manager - Customer Service

<h3>Job Description</h3>
Job DescriptionDescription:
Job Description
Job Title: Senior CS Manager Department: Sales 
Reports to: V.P. of Sales Location: St Charles IL / Gastonia NC
 
About Gravis:
Gravis is one of North America’s largest providers of bulk transportation packaging solution. A platform investment of New Water Capital a middle market private equity firm, the business has been built through the acquisition of five leading players within the bulk transportation packaging category and is a North American leader in consultative and custom packaging solutions for blue chip industrial players in food &amp; beverage, chemicals, and materials. Gravis is differentiated in its approach by behaving like a partner, not a broker, and the addition of experts in different product categories creates significant opportunity to cross-sell to a large set of blue-chip customers, benefit from additional scale in sourcing, and bring a professional approach to the space.
 
Position Overview
The parent company is the fastest growing FIBC manufacturing and distribution company in North America. As we expand our Supply Chain footprint, we are looking at candidates for Global Procurement. This position is responsible for purchasing and planning raw material &amp; products for the group company. The RSM will order the products according to correct specifications and will ensure all quality and schedule requirements are met. The RSM must maintain strong vendor relationships to assure long-term supply at competitive pricing and performance. They will also be responsible for planning raw materials and finished products by maintaining proper inventory controls within the company guidelines. Additionally, effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. 
Requirements:
Responsibilities
· Prospect of potential clients 
· Visits to the customers to close orders and develop new products.
· Credit and collection support when a client delays the payment. 
· Call to follow up on purchases according to customer consumption.
· Address complaints in cases as they happen to clients.
· Participate with the maquiladora plan when there are new developments of super bags.
· Weekly meetings at the plants to discuss budget programming. 
· Request samples from the plant to send off to clients.
· Carry out scheduling closing of negotiations with clients in semi-annual or annual schedules. 
· Coordinate customer service with orders.
· Build and manage processes 
· Visit plant location to monitor installation of the production capacity.
 
Required Skills/Abilities: 
· Knowledge of the manufacturing industry 
· Supply Chain processes including Imports logistics and exposure of working with International Suppliers are preferred. 
· Strong data analytic &amp; systems skills including proficiency with integrated software applications (Net Suite preferred)
· Effective communication and interpersonal skills are important for collaborating with internal and external stakeholders. 
· Team player with a positive and great attitude in a highly cross-functional organization
 
Education and Experience:
· Bachelor’s or master’s degree in business or related field. 
· Total 10 years of management experience and 5 years of supervisory level experience in Packaging and planning functions. 
 
Physical Requirements: 
· Sitting for extended periods of time

Regional Customer Service Manager

<h3>Job Description</h3>
Job DescriptionCustomer Service Manager
Long Island, NY | Full-Time | In-Office
Lead &amp; Inspire with Honesty, Hustle &amp; Heart
Varsity Home Services, a trusted Long Island home service company for over 60 years, is seeking a motivated Customer Service Manager to lead our award-winning Customer Care Team. This is an exciting opportunity for a people-focused leader who thrives in a fast-paced environment and delivers service that goes above and beyond.
About Varsity Home Services
Our mission is simple: deliver all-star quality plumbing, heating, and air conditioning services with honesty, hustle, and heart—earning lifelong fans along the way. We’re a family-run, award-winning business built on three generations of quality, integrity, and customer satisfaction.
At Varsity, you’ll enjoy:
<ul>
<li>
Supportive, family-inspired team culture
</li>
<li>
Clear opportunities for training and career growth
</li>
<li>
A chance to make a real impact in a company that values your leadership
</li>
</ul>
Your Role &amp; Responsibilities
As the leader of our Customer Care Team, you’ll ensure every customer interaction reflects our brand values:
<ul>
<li>
Lead, coach, and develop a team of Customer Service Representatives
</li>
<li>
Oversee daily operations and administrative tasks for the department
</li>
<li>
Manage customer communications via phone, email, and other channels
</li>
<li>
Resolve customer concerns with empathy and effective solutions
</li>
<li>
Convert inquiries into scheduled service appointments
</li>
<li>
Ensure accuracy in customer records, reporting, and KPIs
</li>
<li>
Collaborate with Operations, Sales, and other departments to improve the customer journey
</li>
<li>
Drive team training, goal-setting, and performance initiatives
</li>
</ul>
What You Bring to the Team
<ul>
<li>
Proven experience in customer service management or dispatch (industry experience a plus!)
</li>
<li>
Positive, can-do attitude with a passion for helping others
</li>
<li>
Strong verbal and written communication skills
</li>
<li>
Exceptional organizational and problem-solving abilities
</li>
<li>
Motivated by coaching, developing, and inspiring a team
</li>
<li>
Comfortable thriving in a fast-paced, goal-driven environment
</li>
<li>
Team-player mentality with integrity and professionalism
</li>
</ul>
Perks &amp; Benefits
<ul>
<li>
Competitive pay
</li>
<li>
Paid Time Off – vacation, sick days &amp; holidays
</li>
<li>
Health insurance
</li>
<li>
401(k) with company match
</li>
<li>
State-of-the-art call center
</li>
<li>
First-class training &amp; professional development
</li>
<li>
Employee referral bonuses
</li>
<li>
Friends &amp; Family program
</li>
<li>
Company outings and a supportive, family-like team culture
</li>
</ul>
Join Our Winning Team
Many people come to Varsity looking for a job—but they stay because they find a fulfilling career with endless opportunities to grow and excel. If you’re a motivated leader passionate about delivering exceptional customer service, we want to hear from you.
Take the next step in your career and join Varsity Home Services—where customer care isn’t just a job, it’s our mission.
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U2bF1pdMie

<h3>Job Description</h3>
Job Description
The Customer Service Manager will oversee the day-to-day operations of our customer service department, ensuring every interaction reflects Valvetronic Designs’ commitment to excellence. This leader will manage processes, mentor and train the customer service team, and continuously improve systems that strengthen efficiency, professionalism, and customer satisfaction.
This role is critical in protecting and growing our brand reputation as we expand into new markets and scale operations.
Key Responsibilities
Team Leadership
<ul>
<li>
Manage, mentor, and motivate the customer service team.
</li>
<li>
Provide regular coaching, training, and development to build a high-performing, customer-first culture.
</li>
</ul>
Process Management
<ul>
<li>
Build, document, and refine workflows to ensure consistency, efficiency, and service quality.
</li>
<li>
Translate business needs into scalable service processes.
</li>
</ul>
Customer Experience
<ul>
<li>
Handle escalated interactions with professionalism and empathy.
</li>
<li>
Implement strategies to transform challenging customer experiences into positive outcomes.
</li>
</ul>
Technology &amp; Tools
<ul>
<li>
Oversee the use of Richpanel and other service platforms.
</li>
<li>
Drive automation and AI enhancements to streamline support operations.
</li>
</ul>
Quality Control
<ul>
<li>
Track and monitor KPIs (response time, resolution time, CSAT, review ratings).
</li>
<li>
Identify trends and implement strategies for continuous improvement.
</li>
</ul>
Knowledge Management
<ul>
<li>
Capture institutional knowledge and convert it into SOPs, training modules, and playbooks.
</li>
<li>
Ensure long-term team success through structured learning materials.
</li>
</ul>
Cross-Department Collaboration
<ul>
<li>
Partner with operations, marketing, and engineering to align customer feedback with product and process improvements.
</li>
</ul>
Brand Stewardship
<ul>
<li>
Act as a guardian of the Valvetronic reputation.
</li>
<li>
Ensure customer service remains a competitive advantage and a core reason customers choose our brand.
</li>
</ul>
Qualifications
<ul>
<li>
Experience: 5+ years in customer service, including 2+ years in a supervisory or management role.
</li>
<li>
Conflict Resolution: Proven ability to de-escalate and resolve challenging situations.
</li>
<li>
Communication: Strong written and verbal skills, with the ability to coach others in best practices.
</li>
<li>
Technology: Familiarity with service platforms (Richpanel, Zendesk, Gorgias, etc.); AI/automation experience is a plus.
</li>
<li>
Learning &amp; Training: Fast learner with the ability to quickly absorb technical/institutional knowledge and teach it effectively.
</li>
<li>
Industry Knowledge: Automotive background is helpful but not required; genuine enthusiasm for the industry is essential.
</li>
<li>
Organizational Skills: Highly organized, process-driven, and motivated to design systems that scale.
</li>
</ul>
Why This Role Matters As Valvetronic Designs continues its rapid growth, customer service will be one of the most important differentiators in maintaining trust and loyalty. The Customer Service Manager will not only safeguard the brand’s reputation but also help build a customer support operation that scales alongside our business.
Company DescriptionWe are an automotive exhaust manufacturing company. We build exhaust systems that are enjoyed all around the world! We are a group of enthusiastic professionals with an enjoyable work environment but a strict focus on the pursuit of excellence. Check us out: valvetronic.com 
<h3>Company Description</h3>
We are an automotive exhaust manufacturing company. We build exhaust systems that are enjoyed all around the world! We are a group of enthusiastic professionals with an enjoyable work environment but a strict focus on the pursuit of excellence. Check us out: valvetronic.com

<h3>Job Description</h3>
Job Description
Job Title: Customer Service Representative 
Location: Brea
Pay rate: $25/hr
Contract to hire
Position Overview:
Pacific Plastics is seeking a motivated and detail-oriented Customer Service Representative to join our team. This role functions as a customer service position, providing excellent customer support while assisting with order processing and general inquiries. The ideal candidate is professional, reliable, and eager to contribute to a collaborative work environment.
Key Responsibilities:
<ul>
<li>Answer incoming phone calls and take customer orders accurately.</li>
<li>Send order confirmations and manage backorder communication and follow-ups.</li>
<li>Learn to conduct inventory checks, including pricing and availability.</li>
<li>Assist customers with general inquiries and provide updates on order status.</li>
<li>Maintain accurate documentation and follow company processes for customer interactions.</li>
<li>Gradually support inside sales and administrative functions as skills develop.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1 year of professional experience (customer service or related field preferred).</li>
<li>Manufacturing experience is a plus, but not required.</li>
<li>Strong communication skills and a professional phone presence.</li>
<li>Ability to learn quickly and adapt to company procedures.</li>
<li>Bilingual in Spanish is preferred, but not required.</li>
<li>Available to start immediately.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1 year of professional experience (customer service or related field preferred).</li>
<li>Manufacturing experience is a plus, but not required.</li>
<li>Strong communication skills and a professional phone presence.</li>
<li>Ability to learn quickly and adapt to company procedures.</li>
<li>Bilingual in Spanish is preferred, but not required.</li>
<li>Available to start immediately.</li>
</ul>

<h3>Job Description</h3>
Job Description
At VMC Group, we’re driven to deliver superior support and innovative solutions within the manufacturing industry. We’re seeking a motivated and customer-focused Customer Service Manager to oversee our day-to-day support operations and lead our team toward excellence.
What You’ll Do
<ul>
<li>
Lead the Team: Mentor, develop, and inspire a team of customer service reps.
</li>
<li>
Own Support &amp; Escalations: Handle escalated issues with professionalism; ensure timely, accurate responses across channels.
</li>
<li>
Elevate the Experience: Analyze metrics like response time and customer satisfaction, and continually improve processes.
</li>
<li>
Collaborate Across Functions: Work closely with Sales, Operations, and Engineering to resolve customer issues and enhance service.
</li>
<li>
Report &amp; Innovate: Track performance, present insights to leadership, and recommend data-driven improvements. Ensure compliance with policies and regulations.
</li>
</ul>
You Bring
<ul>
<li>
A bachelor’s degree (preferred) in Business, Management, or related field.
</li>
<li>
3+ years in customer service, with 1–2 years in a leadership role.
</li>
<li>
Experience in manufacturing, logistics, or another fast-paced environment is a plus.
</li>
<li>
Strong leadership, communication (verbal &amp; written), and problem-solving skills.
</li>
<li>
Familiarity with Microsoft Office and CRM/ERP systems.
</li>
<li>
Grace under pressure and the ability to resolve challenges with professionalism.
</li>
</ul>
Why Join Us?
<ul>
<li>
Lead and grow within a dynamic industry-driven team.
</li>
<li>
Competitive compensation and comprehensive benefits.
</li>
<li>
A collaborative and mission-focused culture.
</li>
<li>
Make a real difference in customer satisfaction and retention.
</li>
</ul>
Company DescriptionFor over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products. Our comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application. VMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity. We call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders. The VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. 
<h3>Company Description</h3>
For over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.\r\n\r\nOur comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial/vehicular, OEM and military/aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.\r\n\r\nVMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.\r\n\r\nWe call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.\r\n\r\nThe VMC Group is proud to be an Affirmative Action/Equal Opportunity Employer/Disability/Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

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