field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Blue Wheel is a new breed of omni-channel digital commerce agency that services brands "from click to ship." Blue Wheel's core solutions range from front-end marketing and advertising and creative services to back-end support and fulfillment across direct-to-consumer, e-retail, and marketplaces - all under one roof. Blue Wheel's best-in-class services are powered by proprietary advertising and reporting &amp; analytics technology, Companion. We're one of Inc. Magazines 2021 fastest-growing private companies in the US and a 2022 Detroit Free Press Top Work Place.
Your Role: 
As a Client Services Manager, Paid Media, your primary responsibility is to lead and support a team of 360 Account Managers who oversee a portfolio of omni-channel client accounts. You'll be accountable for your team's overall client health-ensuring strong relationships, strategic alignment, and delivery of high-quality work that meets client expectations, business objectives, and industry best practices. 
You'll maintain strong relationships with mid- to senior-level client stakeholders beyond the day-to-day points of contact-building influence and deepening the partnership. Your role will involve embedding yourself in the client's business to anticipate needs, uncover growth opportunities, and position the agency as a strategic partner. You'll also own the "business of the business"-including revenue forecasting, team resourcing, and account utilization-ensuring your team is operating efficiently and profitably.
Acting as a coach, mentor, and escalation point, you'll guide your team in delivering high-impact omni-channel strategies across paid media (SEM, social, video, programmatic), creative, lifecycle marketing, organic social, and influencer. You'll collaborate closely with cross-functional department leads to help your team develop strategies that are innovative, actionable, and results-driven.
Strong analytical skills are essential, including experience in scenario planning and forecasting. You'll oversee team performance, ensure quality control, and provide strategic oversight-reviewing key deliverables, offering actionable feedback, and helping your team proactively solve challenges.
You'll also play a key role in fostering a culture of collaboration, accountability, and continuous growth. Through consistent coaching and leadership, you'll empower each Account Manager to build strong client relationships and deliver exceptional results. Ideally, this role will also manage a small number of accounts directly, allowing you to remain hands-on and lead by example.
 
Key Responsibilities
<ul>
<li>Lead and manage a team of 360 Account Managers, providing mentorship, performance coaching, and strategic oversight to support the successful delivery of campaigns and overall account health, while helping them develop into Enterprise Account Managers.</li>
<li>Develop trusted and strategic relationships with mid- to senior-level client stakeholders beyond day-to-day contacts-deepening partnerships, expanding influence across client organizations, and positioning the agency as a strategic growth partner.</li>
<li>Embed yourself in your clients' business to anticipate needs, identify opportunities, and drive meaningful outcomes across their internal teams and decision-makers.</li>
<li>Own the "business of the business" across your portfolio-managing revenue forecasting, account-level resourcing, and team utilization to ensure profitability and efficiency.</li>
<li>Support the career development of your direct reports by setting goals, conducting regular check-ins, and offering ongoing feedback.</li>
<li>Help Account Managers grow into future Enterprise-level leaders by strengthening their strategic thinking, communication, and client relationship skills.</li>
<li>Review and approve key deliverables from your team, ensuring they align with client goals, agency standards, and best practices.</li>
<li>Provide strategic direction on media plans, sales projections, POVs, and optimizations across full-funnel campaigns.</li>
<li>Serve as a senior-level escalation point, proactively resolving scope, resourcing, or performance issues on your team's accounts.</li>
<li>Build and maintain senior-level client relationships through regular 1:1s and strategic discussions, including contract renewals, upsells, and executive engagement.</li>
<li>Support major client presentations such as QBRs and strategic reviews, overseeing agenda planning, project scopes, timelines, and SME participation as needed.</li>
<li>Translate media &amp; commerce data into clear, strategic POVs for clients, using a mix of analysis and creative problem-solving to report on key performance metrics, proactively addressing any challenges or opportunities.</li>
<li>Represent the voice of the client within the agency-advocating for their needs while protecting team bandwidth, managing scope creep, and ensuring high-quality execution.</li>
<li>Identify opportunities for account growth through cross-sell opportunities, upsells, or expanded services that align with client goals and agency capabilities.</li>
<li>Represent Blue Wheel's interests through good financial stewardship-ensuring proper billing, resourcing, and profitability. Protect/advocate for the team, identify opportunities to grow and deepen client relationships, and managing scope creep.</li>
<li>Partner with business development and sales to support onboarding, renewal, and organic growth opportunities.</li>
<li>Support and evaluate internal processes to drive operational efficiency and improve cross-functional collaboration.</li>
<li>Stay current on industry trends and platform updates, sharing key insights across your team and contributing to the agency's thought leadership.</li>
<li>Guide your team through the onboarding of new clients, ensuring internal alignment and successful ramp-up.</li>
</ul>
Desired Skills &amp; Experience
<ul>
<li>Agency experience required and background in consumer product categories (CPG, fashion, beauty, home) strongly preferred</li>
<li>10+ years direct experience in DTC-omni-channel Marketing</li>
<li>5+ years of experience successfully managing performance marketing scopes for enterprise clients </li>
<li>6+years of experience managing or mentoring others (formally or informally)</li>
<li>Deep experience with full-funnel campaign strategy and performance optimization</li>
<li>Strong working knowledge of ad platforms like Meta, Google Ads, TikTok, Pinterest, and DSPs</li>
<li>Proven leadership and team management skills, with experience in cross-functional collaboration</li>
<li>Excellent communication, presentation, and project management skills</li>
<li>High attention to detail and client experience; strong problem-solving and quality assurance capabilities</li>
<li>High EQ and strong interpersonal skills, with comfort managing executive-level conversations</li>
<li>Ability to lead through influence and foster teamwork in a fast-paced environment</li>
<li>Strong time management and prioritization skills; able to manage multiple projects simultaneously</li>
<li>Experience overseeing and working within different DTC business models (scarcity, limited edition, rotational promotions, go to market, etc.) driving omni-channel performance</li>
<li>Experience with scenario planning, including but not limited to bottoms up and top-down forecasting, to inform media investment decisions is desired </li>
<li>Experience within Retail Media (Criteo, Instacart, Walmart.com, etc) and Amazon Advertising preferred</li>
<li>Bachelor's degree in marketing, Communications, Business, or related field preferred</li>
<li>Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)</li>
</ul>

Client Services Manager - Paid Media (Remote)

<h3>Job Description</h3>
Job Description
Duties and responsibilities
 
<ul>
<li>
This position reports to Program Manager and Assistant Program Manager.
</li>
<li>
Ensure the safety of participants and guests by providing on-site client supervision
</li>
<li>
Ensure client compliance with program rules, policies, and procedures
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
</li>
<li>
Work in partnership with on-site security
</li>
<li>
Respond to emergency situations as appropriate
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict 
</li>
<li>
Monitor facility and report any maintenance concerns as needed
</li>
<li>
Assist with the serving of daily meals
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming as needed
</li>
<li>
Restock supplies in the bathrooms and dining area
</li>
<li>
Assist with maintenance of resident laundry schedule
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills
</li>
<li>
Clean restrooms, dormitory areas, offices, and common areas
</li>
</ul>
 
Other duties include
 
<ul>
<li>
Monitor medication cabinet and review medication records
</li>
<li>
Attend and participate in Team Meetings, Trainings, Case Conferencing, etc.
</li>
<li>
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required
</li>
<li>
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
</li>
<li>
Facilitate and supervise regularly scheduled resident house meetings
</li>
<li>
Create and maintain a shelter environment that is safe 
</li>
<li>
Uphold all HOTV and LAHSA Rules, Regulations, and Policies
</li>
<li>
Other duties as assigned
</li>
</ul>
 
Qualifications
 
<ul>
<li>
Understand and support the mission statement of Hope of the Valley Rescue Mission
</li>
<li>
High school diploma or GED
</li>
<li>
1-2 years' experience working with the homeless or similar population 
</li>
<li>
Must possess solid proficiency of Microsoft Office Suite
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
</li>
<li>
Must possess excellent problem-solving skills
</li>
<li>
Ability to interact with others professionally
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
</li>
<li>
Must be TB-cleared prior to hiring
</li>
<li>
Live scan is required
</li>
<li>
Local travel may be required
</li>
<li>
A Valid CA driver's license is required
</li>
</ul>
 
Working conditions
 
<ul>
<li>
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
</li>
<li>
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
</li>
<li>
Ability to work in proximity with service animals and emotional support animals
</li>
<li>
Ability to operate a computer, fax, and telephone
</li>
<li>
Ability to lift up to 25 lbs. 
</li>
<li>
Some night and weekend hours required
</li>
</ul>
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
 
Work Environment:
 
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
<ul>
<li>
EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
</li>
</ul>
 
<ul>
<li>
HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
</li>
</ul>
 
 
 
 Day Shift, Swing Shift and Graveyard Shift

Client Services Monitor

<h3>Job Description</h3>
Job Description
Join Hope The Mission: Where Compassion Meets Action!
Are you passionate about making a difference and eager to contribute to a meaningful cause? 
At Hope The Mission, Our mission is to prevent, reduce and eliminate poverty, hunger, and homelessness. We do this by offering immediate assistance and long-term solutions to community members.
Hope the Mission is currently seeking a Client Service Monitor to join our Inside Safe Site and be a part of this impactful journey. At Hope The Mission, you'll have the chance to be at the forefront of our mission, working alongside a talented group of professionals who are united by a shared vision of a better world. 
See below info regarding details about this positions requirements as well as an overview of our full time employee benefits:
Amazing Benefits provided for all eligible staff! 
<ul>
<li>
Employer paid employee health benefits:(including teledoc).: Available to Part-Time Eligible and Full Time Employees!
</li>
<li>
Dental, Vision &amp; Life Insurance: Available to Part-Time Eligible and Full Time Employees!
</li>
<li>
Five additional voluntary insurance packages: Available to Part Time Eligible and Full Time Employees!
</li>
<li>
Generous Paid Time Off: Enjoy a healthy work-life balance with paid time off for Full time Employees to include: vacation, floating holidays, company paid holidays, and sick leave!
</li>
<li>
Professional Development: We are committed to your growth with opportunities for training, workshops, and career development!
</li>
<li>
Employee Assistance Programs!
</li>
</ul>
Job Summary:
HOTV's Bridge Housing provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Clients receive shelter, food, and case management services. Working under the supervision of the Bridge Housing Program Manager, the Shelter Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Bridge Housing Program. 
Skills and Minimum Qualifications:
<ul>
<li>
Understand and support the mission statement of Hope of the Valley Rescue Mission 
</li>
<li>
High school diploma or GED 
</li>
<li>
1-2 years' experience working with the homeless or similar population 
</li>
<li>
Must possess solid proficiency of Microsoft Office Suite 
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills 
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision 
</li>
<li>
Must possess excellent problem-solving skills 
</li>
<li>
Ability to interact with others professionally 
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles 
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness 
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire 
</li>
<li>
Must be TB-cleared prior to hiring 
</li>
<li>
A criminal background check is required 
</li>
<li>
Local travel may be required 
</li>
<li>
A Valid CA driver's license is required 
</li>
</ul>
Duties include but are not limited to:
<ul>
<li>
Ensure the safety of participants and guests by providing on-site client supervision 
</li>
<li>
Ensure client compliance with program rules, policies, and procedures 
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed 
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property 
</li>
<li>
Work in partnership with on-site security 
</li>
<li>
Respond to emergency situations as appropriate 
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies 
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff 
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict 
</li>
<li>
Monitor facility and report any maintenance concerns as needed 
</li>
<li>
Assist with the serving of daily meals 
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming as needed 
</li>
<li>
Restock supplies in the bathrooms and dining area 
</li>
<li>
Assist with maintenance of resident laundry schedule 
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills 
</li>
<li>
Clean restrooms, dormitory areas, offices and common areas 
</li>
</ul>
If you are ready to bring your amazing skills, passion, and dedication to our cause, Hope the Mission would love to hear from you! Apply now!
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. 
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide 
 Full Time: Night Shift

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Job Description
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Salary from 59K
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1425059

Client Manager

<h3>Job Description</h3>
Job DescriptionOverview
Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.
Job Description
Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.
Compensation &amp; Benefits: 
Salary is $66,000 annually
Benefits are offered to full-time employees
<ul>
<li>Medical/Dental/Vision coverage</li>
<li>Free employee life insurance</li>
<li>Paid employee training and development</li>
<li>401K</li>
<li>Employee assistance programs</li>
<li>Paid holidays and flexible PTO (Paid Time Off)</li>
<li>Great company culture and work/life balance</li>
</ul>
RESPONSIBILITIES:
Caring Leadership, Client Engagement, and Operational Oversight:
<ul>
<li>Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio</li>
<li>Utilize Allied Universal's AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability</li>
<li>Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets</li>
<li>Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction</li>
<li>Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements</li>
<li>Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries</li>
</ul>
By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.
QUALIFICATIONS (MUST HAVE):
<ul>
<li>Must possess one or more of the following:</li>
<ul>
<li>Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization</li>
<li>High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization</li>
</ul>
<li>Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)</li>
<li>Minimum of two (2) years of experience driving operational goals</li>
<li>Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results</li>
<li>Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction</li>
<li>Proficiency in web-based applications and computer systems, including Microsoft Office</li>
<li>Knowledge of safety protocols and service deliverables</li>
<li>Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting</li>
<li>Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently</li>
<li>Excellent oral and written communication skills</li>
</ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul>
<li>Law enforcement, military and/or contract or proprietary security services experience</li>
<li>Experience managing a dispersed workforce in a multi-location operation</li>
<li>Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations</li>
</ul>
BENEFITS:
<ul>
<li>Medical, dental, vision, basic life, AD&amp;D, and disability insurance</li>
<li>Enrollment in our company's 401(k)plan, subject to eligibility requirements</li>
<li>Eight paid holidays annually, five sick days, and four personal days</li>
<li>Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.</li>
</ul>
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: <a href="http://www.aus.com" target="_blank">www.aus.com</a>
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: <a href="http://www.aus.com/offices" target="_blank">www.aus.com/offices</a>.
Requisition ID 2025-1423599

<h3>Job Description</h3>
Job Description
Location: 
<ul>
<li>Moline, IL </li>
</ul>
Description
The Client Services Representative serves as a liaison between our clients and the call center staff. They provide supportive services both internally and externally to resolve issues. Provide administrative support and processing for call center staff.
Key Accountabilities:
• Correspond with clients in a professional manner via phone, email, and fax.
• Manage client accounts which requires analyzing accounts to resolve balance discrepancies.
• data entry
• posting payments and adjustments
• Request itemized bills from clients.
• Verify insurance eligibility.
• Research and retrieve information from client sites.
• Inspect bankruptcy notifications.
• Generate client reports.
• Perform all other duties assigned by manager.
Pay and Benefits
The pay range for this position is $16.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Moline,IL.
Application Deadline
This position is anticipated to close on Aug 8, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Client Services Representative

<h3>Job Description</h3>
Job Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Manager or equivalent leadership.
The Client Services Associate provides exceptional customer service, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, and serving as a backup to the front of office (reception/concierge). The CSA position is also involved with onsite data entry and must be experienced with Excel and shipping label creation.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
What you will be doing:
<ul>
<li>Giving amazing customer service to our onsite operation by scanning/delivering/tracking/reporting in and outgoing business packages and mail (via UPS, USPS, Fedex, etc). </li>
</ul>
<ul>
<li>Assisting the onsite personnel in retrieving their packages and providing records management in person, by email, by phone, or similar methods. </li>
</ul>
<ul>
<li>Oversee the onsite business center, which may include: office supply stocking, assisting with copy/print orders, conference room setup up, pantry inventory, light facilities, or serving as a backup to receptionist. </li>
</ul>
What we need from you:
<ul>
<li>1+ year experience in shipping &amp; receiving, mailroom, retail, or office services. </li>
</ul>
<ul>
<li>A positive and professional attitude with a willingness to go above and beyond for our customers. </li>
</ul>
<ul>
<li>Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. </li>
</ul>
<ul>
<li>To be able to work both independently and in a team setting successfully. </li>
</ul>
<ul>
<li>The capability to use/learn technology such as: handheld scanners, email, professional messaging (Teams, Slack, Google). </li>
</ul>
<ul>
<li>An ability to be bright, articulate, and neat in appearance. </li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands. </li>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
<li>Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
<li>Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. </li>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
OUR IMPACT
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.
OUR CULTURE
We’re passionate about providing our employees with a supportive work environment and experiences that help them grow. We offer excellent opportunities for individuals with proven strong, creative, results-driven leadership skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and want to make a difference by fostering community care for our neighbors in need.
YOUR IMPACT
Under the direct supervision of the Client Services Supervisor, Client Services Case Manager - Engagement Specialist are responsible for providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates are direct service social workers who will identify those in need; help people of all life stages with diverse backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well-being; research and refer clients to community resources; respond to clients in crisis situations; and collaborate and work effectively within a variety of diverse public and private organizations.
This position includes a strong focus on follow-up care, financial assistance, and community outreach. Engagement Specialist will support clients through every stage of their service engagement—including processing paperwork after appointments with the Homelessness Prevention Case Manager (HPCM), coordinating with partner agencies such as HIF and SVdP, and conducting proactive outreach to low-income housing sites, senior centers, and similar community spaces. Engagement Specialist also ensure accurate tracking of client outcomes through 6-month and exit matrix assessments.
JOB QUALIFICATIONS
Please note our preferred and in some cases required qualifications for this position:
EDUCATION:
· Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience may substitute in some instances.
EXPERIENCE: Minimum 2 years of experience in the following:
· Case management with a clear understanding of best practices.
· Working with the public and community-based organizations.
· Inter-agency collaboration experience.
GENERAL REQUIREMENT:
<ul>
<li>Bilingual/bicultural proficiency in English and Spanish preferred.</li>
<li>Strong crisis and conflict management experience.</li>
<li>Excellent analytical, oral, and written communication skills.</li>
<li>Proven ability to maintain confidentiality and professional boundaries.</li>
<li>Sound judgment with tact and diplomacy in both routine and high-stress situations; able to remain composed and professional during escalations.</li>
<li>High ethical standards with integrity, transparency, and compassion in all interactions.</li>
<li>Proficient in Microsoft Office Suite and quick to learn data management systems (e.g., Clarity, CORE, HMIS).</li>
<li>Accurate data entry; strong organizational, time management, and multitasking skills; adaptable in a fast-paced environment.</li>
<li>Strong emotional intelligence and resilience.</li>
<li>Familiarity with the local service landscape for economically challenged individuals.</li>
<li>Effective interpersonal skills; able to work independently and collaboratively.</li>
<li>Reliable in meeting deadlines and completing tasks in a timely manner.</li>
<li>Committed to serving diverse populations with respect and cultural sensitivity.</li>
<li>Solutions-oriented with creativity, initiative, and the ability to de-escalate issues; self-starter.</li>
<li>Ability to follow agency policies and align work with regulatory requirements and best practices.</li>
<li>Flexible schedule, including availability for evenings and weekends as needed.</li>
<li>Valid driver’s license with clean driving record; able to travel to various agency sites as assigned.</li>
</ul>
PHYSICAL REQUIREMENTS AND BACKGROUND CHECK
References will be conducted by Samaritan House prior to employment. All employees will undergo formal criminal record background checks. You must have the physical, visual and auditory ability to perform the essential functions of the job, ensure a safe/secure work environment and respond to any emergencies with or without reasonable accommodations. Work involves occasional travel. Regular and repeated use of motor coordination and hand motions for computer data entry and writing. Extended periods of sitting. Must be able to focus on single or multiple subject matters for extended periods of time. Candidate should have the physical ability to occasionally lift and/or move items (approximately 20 lbs.). Occasional sitting, walking, carrying, reaching, speaking, listening for extended periods of time. This position will require the usage of a mobile device or other assigned equipment, which will be provided.
ESSENTIAL FUNCTIONS OF THE JOB
<ul>
<li>Provide compassionate, professional, and high-quality service to clients.</li>
<li>Conduct client intakes and assessments to determine eligibility and immediate needs.</li>
<li>Develop individualized, client-centered case plans with achievable goals.</li>
<li>Support clients in achieving their case goals by providing follow-up, resources, and accountability.</li>
<li>Identify and address emergency needs, including income, housing, food, medical, and transportation.</li>
<li>Serve as backup Client Service Registrar as needed.</li>
<li>Offer short- and intermediate-term crisis intervention and support.</li>
<li>Advocate for clients and act as liaison with internal programs and external agencies.</li>
<li>Assist clients with completing forms, documentation, translation, and general navigation support.</li>
<li>Manage client case files with attention to compliance, accuracy, and timely closure.</li>
<li>Enter and maintain accurate data in Clarity, CORE, HMIS, and other relevant databases.</li>
<li>Follow up on paperwork after Homelessness Prevention Case Manager (HPCM) visits to ensure necessary documentation is submitted.</li>
<li>Conduct post-HPCM visits to collect signatures and complete financial assistance paperwork (including check request documentation, when applicable).</li>
<li>Refer clients to Housing Industry Foundation (HIF) and Saint Vincent de Paul (SVdP), and conduct financial assistance intakes for both programs.</li>
<li>Accept, respond to, and follow up on partner referrals for currently enrolled clients.</li>
<li>Conduct proactive outreach to low-income housing units, affordable housing complexes, senior centers, libraries, and community centers to connect with residents and offer support.</li>
<li>Complete 6-month follow-up matrix assessments and exit matrices for all applicable clients to evaluate progress and close out cases appropriately.</li>
<li>Participate in case conferencing to coordinate care across internal and external teams.</li>
<li>Generate and submit regular reports (weekly, monthly, quarterly, and annual) as assigned.</li>
<li>Participate in regular team meetings, supervision, training, and inter-agency collaborations.</li>
<li>Maintain compliance with agency policies, procedures, and all regulatory standards.</li>
<li>Handle and escalate client concerns or incidents appropriately and in a timely manner.</li>
<li>Submit incident reports within 24 hours and debrief with a supervisor.</li>
<li>Represent Samaritan House with professionalism and positively in all settings.</li>
<li>Provide support and mentoring to peers, volunteers, and interns when appropriate.</li>
<li>Perform other duties as assigned.</li>
</ul>
Company DescriptionFor over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live. 
<h3>Company Description</h3>
For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the only organization that delivers the full breadth of essential services and personalized support to the working poor. By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain an active, successful part of our community. After all, an enduring community is only possible when every person has the resources they need to live.

Client Services Case Manager - Engagement Specialist

<h3>Job Description</h3>
Job Description
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law, and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
<ul>
<li>Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.</li>
<li>Answering telephone calls and emails from customers and clients, and directing them to relevant staff.</li>
<li>Interacting with clients and handling clients’ queries and complaints in a timely manner.</li>
<li>Place USCIS service request calls.</li>
<li>Handle premium processing forms.</li>
<li>Answer client messages in the case management system (CMS), subject to attorney approval.</li>
<li>Mail notices to clients as requested.</li>
<li>Prepare cover letter and mailing duplicate RFE pkg to USCIS.</li>
<li>Other Admirative duties as assigned.</li>
</ul>
Requirements
<ul>
<li>BA or MA degree are preferred.</li>
<li>Excellent English writing skills.</li>
<li>Strong attention to detail.</li>
<li>Outstanding client service skills.</li>
<li>A high degree of self-motivation and ability to work independently under tight deadlines.</li>
<li>Demonstrated professional demeanor.</li>
<li>Excellent multitasking and time management skills.</li>
<li>Mandarin-speaking candidates preferred</li>
</ul>
Benefits
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

Client Success Manager- Legal Customer Services

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
 
Position Overview
 
The Lead Client Services Ops provides operational initiative, guidance and support across a Client Services Team of Account Managers, enabling outstanding client satisfaction. This is done by (1) monitoring team performance (quantitative and qualitative), (2) providing ongoing learning opportunities that continually share and build knowledge (3) working directly with clients on escalated issues (4) identifying and facilitating process improvements and (5) coordinating work across the team, including workload management and client assignments. The Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or exceeded, as well as the day-to-day performance of their jobs.
 
The Lead works with a group of Leads to prioritize and coordinate work for the maximum impact.
 
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Client Services Expectations
<ul>
<li>Dependability/Follow-up: Timely responsiveness &amp; proactive follow-up</li>
<li>Problem solve: Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitative information</li>
<li>Communication: Provide professional &amp; appropriate internal/ external communication as well as progress updates to all stakeholders</li>
<li>Guidance: Provide clients guidance on HR and Payroll best practices, organizational change management, and Paylocity product fit</li>
<li>Implement and optimize products: Ability to implement ancillary products and optimize the primary HCM set up</li>
<li>Influence: Ability to influence outcomes with primary decision makers, negotiate contracts, and provide insight into HR industry best practices</li>
</ul>
Team Lead Responsibilities
<ul>
<li>Metrics, Reporting and Analysis: Leverage formal and informal metrics to identify trends, monitor team &amp; individual effectiveness and assess intervention results. Identify and advocate for necessary metrics and reporting. Develop tracking for metrics not yet developed. Use metrics to create a culture of continual improvement and to create focus where needed for purposes of learning, coaching, intervention and operational improvements.</li>
<li>Performance Management: Continually assesses and build knowledge (technical, business, soft skills) through real time teaching, one one-on-one discussions, team meetings and through the performance management process. Takes initiative and develops opportunities for the Account Managers to share and build knowledge and skills. Prioritizes learning objectives based on the highest impact to the clients and to Paylocity. Facilitates coaching, training and mentoring of AMs. Assesses client movement and prepares and supports impacted AMs to facilitate ongoing outstanding client service.</li>
<li>Client Focus: Proactively and reactively monitors and assesses client interactions and intervenes when needed in providing coaching and feedback. Acts as first level escalation and directly engages clients and takes action and ownership to resolve issues. Proactively identifies situations (AM turnover, lack of knowledge, etc.) that may disrupt outstanding service and takes steps to minimize impact. Ability to negotiate, influence, consult and resolve objections with C-Suite decision makers</li>
<li>Operational Tools &amp; Processes: Plan, lead and execute on cross-team work focused on increasing operational effectiveness. Represent the Service Center in key initiatives across Operations. Seeks out and facilitates opportunities to improve efficiency and effectiveness through better tools and processes.</li>
<li>Workload Coordination &amp; Assessment: Continually schedules, monitors and adjusts workload across the team to ensure priorities are met and availability and responsiveness goals are achieved. Considers client need with Account Manager capability and capacity and aligns clients with the intent to provide the most consistent positive client interactions. Coordinate cross team communication and resources for maximum team effectiveness, taking advantage of opportunities to create efficiencies.</li>
</ul>
Requirements
<ul>
<li>Bachelor’s Degree and/or equivalent experience in a client-facing role.</li>
<li>2 years of payroll and/or call center experience</li>
<li>Successful experience in handling escalations and at-risk client retention efforts</li>
<li>Project management experience</li>
<li>Proficient in Microsoft Outlook, Word, Excel</li>
<li>Operations experience</li>
</ul>
Preferred Requirements
<ul>
<li>1+ years supervisory experience</li>
<li>HRIS experience</li>
<li>Experience leading training initiatives</li>
<li>Experience using reporting and metrics as a key part of the job</li>
<li>Minimum 3 years’ experience in payroll, benefits and/or HR administration</li>
<li>Ability to present HR Data effectively</li>
</ul>
Physical requirements
<ul>
<li>Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.</li>
<li>Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.</li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
 
The pay range for this position is $53,600 - $76,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

65,288 Client Services Manager Jobs