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<h3>Job Description</h3>
Job DescriptionSalary: $20-$23 based on expierance 
We are seeking a Technical Service Representativeto support our sales and engineering teams in preparing accurate quotes and technical documentation for stainless steel chimney exhaust and kitchen grease duct exhaust systems. This role requires strong problem-solving skills, attention to detail, and the ability to interpret architectural and mechanical drawings. The ideal candidate will have experience with AutoCAD and SolidWorks and a solid understanding of mechanical drafting and sheet metal fabrication.
 
Key Responsibilities:
<ul>
<li>Review project specifications, blueprints, and mechanical plans to determine material and design requirements for chimney exhaust and grease duct systems.</li>
<li>Provide accurate and timely quotationsbased on customer requirements, material costs, and labor estimates.</li>
<li>Utilize AutoCAD and SolidWorksto create detailed technical drawings and system layouts.</li>
<li>Collaborate with the sales team to ensure designs align with customer expectations and code compliance.</li>
<li>Assist customers, engineers, and contractors with product selection and technical inquiries.</li>
<li>Maintain a strong understanding of relevant codes and standards, including NFPA 96, UL 1978, and UL 2221for grease ducts.</li>
<li>Prepare and update documentation, including installation instructions, submittals, and engineering specifications.</li>
<li>Work closely with the manufacturing team to ensure feasibility and accuracy of quoted designs.</li>
<li>Identify cost-saving opportunities in designs without compromising quality or compliance.</li>
</ul>
 
Qualifications &amp; Requirements:
<ul>
<li>Associates or Bachelors degree in Mechanical Engineering, Drafting, or a related field(or equivalent experience).</li>
<li>Experience with AutoCAD and SolidWorksfor technical drawing and design.</li>
<li>Prior experience in estimating, quoting, or mechanical drafting(preferably in stainless steel fabrication or HVAC systems).</li>
<li>Knowledge of chimney exhaust, grease duct systems, or ventilation productsis a plus.</li>
<li>Strong attention to detail and the ability to analyze complex mechanical drawings.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to manage multiple projects and meet deadlines.</li>
<li>Familiarity with manufacturing processes, material properties, and sheet metal fabrication.</li>
</ul>
 
Preferred Qualifications:
<ul>
<li>Experience working in the commercial or industrial HVAC industry.</li>
<li>Understanding of UL and NFPA regulationsrelated to grease ducts and chimney exhaust systems.</li>
<li>Proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li>
<li>Experience working with ERP or quoting software.</li>
</ul>
 
Benefits:
<ul>
<li>Competitive salary based on experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and holidays</li>
<li>Professional development and training opportunities</li>
</ul>
 
Pay Scale: $20-$23 based on experience.

Technical Service Representative

<h3>Job Description</h3>
Job Description
The Technical Sales Representative is responsible for driving revenue growth by developing and maintaining customer relationships, identifying new business opportunities, and executing sales activities. This role requires proactive engagement in lead generation and sales strategy execution to support company goals.
Key Responsibilities:
<ol>
<li>Sales and Business Development:
<ul>
<li>Develop client and prospect relationships to drive sales through direct interactions via telephone, video calls, email, and in-person visits.</li>
<li>Search for and cultivate new leads through cold calling, networking, and participation in industrial trade shows.</li>
<li>Create and execute sales plans, identify potential leads, and close sales while working independently.</li>
</ul>
</li>
<li>Client Management:
<ul>
<li>Maintain and further develop relationships with assigned accounts to maximize growth and profitability.</li>
<li>Visit customers as needed to resolve issues and work with internal Account Mangers to coordinate activities related to customer samples and projects.</li>
</ul>
</li>
<li>Market Research and Strategic Development:
<ul>
<li>Assist in the investigation and execution of marketing efforts to promote the company’s services and develop competitive advantages.</li>
<li>Contribute to the development of corporate vision, including support for new initiatives and programs.</li>
</ul>
</li>
<li>Collaboration and Reporting:
<ul>
<li>Collaborate with internal teams to align on sales strategies and operational execution.</li>
<li>Report on sales activities, forecasts, and market analysis to Management.</li>
</ul>
</li>
<li>Travel Requirements:
<ul>
<li>Attend internal and external sales meetings, trade shows, and industry events as needed to support sales objectives.</li>
</ul>
</li>
</ol>
Qualifications:
<ul>
<li>Bachelor’s or Associate’s degree in Business, Engineering, or a related field, with a minimum of five years of relevant sales experience. Equivalent combinations of education and experience will be considered.</li>
<li>Technical or sales experience in the metals industry (e.g., foundry, machine shop, metal fabrication, or processing) is strongly preferred.</li>
<li>Understanding of manufacturing supply chain dynamics and marketing concepts is highly desirable.</li>
<li>Strong verbal and written communication skills with the ability to read, analyze, and interpret technical, financial, and legal documents.</li>
<li>Proficiency in CRM software, Microsoft Office, and basic mathematical computations.</li>
<li>Ability to apply logical and scientific principles to sales challenges and business development efforts.</li>
</ul>
&nbsp;
Key Competencies:
<ul>
<li>Energetic, outgoing, and friendly demeanor with strong problem-solving skills.</li>
<li>Self-motivated and results-driven with attention to detail.</li>
<li>Strong organizational and time management skills.</li>
<li>Ability to work both independently and collaboratively in a team environment.</li>
</ul>
&nbsp;
Company DescriptionAt Anderson Laboratories, we apply our knowledge and expertise in the analysis of materials to build strong partnerships in the manufacturing industry. Founded in 1939, we take pride in our long tradition of excellence in serving the material testing needs of our customers and in helping them to improve the quality of their products. 
<h3>Company Description</h3>
At Anderson Laboratories, we apply our knowledge and expertise in the analysis of materials to build strong partnerships in the manufacturing industry. Founded in 1939, we take pride in our long tradition of excellence in serving the material testing needs of our customers and in helping them to improve the quality of their products.

Technical Sales Representative

<h3>Job Description</h3>
Job Description
AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.
Our Saint Petersburg-based team is growing, with opportunities for Technical Support Representatives. If you are A/V industry knowledgeable, service-oriented, and ready to leave field work behind for a unique opportunity, please see below for what we are looking for from you:
Additional Focus Areas: This position will provide technical support for Remote Technologies Inc. (RTI) products and customers. The Tech Support team supports all AVPro Global Holdings brands, including AVPro Edge, AudioControl, Bullet Train, RTI, Murideo, ThenAudio, and Pro Control.
Here's what you’ll get to do:
Answer incoming calls from customers and help troubleshoot complex systems. This represents a majority of daily tasks. You will interact with A/V Field Service Technicians to provide technical support with:
<ul>
<li>
Audio/Visual systems in commercial environments such as education, government, entertainment, and houses of worship
</li>
<li>
Network deployment
</li>
<li>
Networked AV-over-IP systems
</li>
<li>
HDMI and HDBaseT signal distribution
</li>
<li>
Video walls and signage systems
</li>
<li>
HDMI testing and troubleshooting equipment
</li>
<li>
Control systems, including Control4, Crestron, Elan, Q-Sys, Savant, and others
</li>
</ul>
Work toward pulling information together to deliver a solution to customers.
Refer concerns about product or service failure to appropriate personnel for examination.
Occasionally travel to client locations providing technical solutions.
Occasional trade show attendance, such as CEDIA and InfoComm.
This is what we’re looking for:
<ul>
<li>
Strong organizational skills and an ability to manage multiple tasks
</li>
<li>
Customer service oriented
</li>
<li>
A positive, collaborative attitude
</li>
<li>
Strong motivation to acquire new industry knowledge
</li>
<li>
Enjoy problem-solving and assisting others to arrive at solutions
</li>
<li>
Love technology
</li>
</ul>
These items are a plus but not required:
<ul>
<li>
Networking background or experience with networks, switches, and configurations
</li>
<li>
Significant A/V troubleshooting experience; elements of system design; use of matrix switchers, AV-over-IP systems, and HDMI point-to-point signal distribution
</li>
<li>
CTS, CEDIA, ISF Certification, or similar accreditations
</li>
<li>
HDMI test equipment experience
</li>
<li>
Knowledge of control systems such as Control4, Crestron, Q-Sys, and others, including programming and troubleshooting firmware/software issues
</li>
</ul>
What we offer:
<ul>
<li>
Paid leave benefits
</li>
<li>
Group Health &amp; Life Insurance
</li>
<li>
Employer-paid benefits including Dental and Vision Insurance
</li>
<li>
401(k) with 4% match
</li>
<li>
Supplemental insurance
</li>
</ul>
Hours/Pay:
<ul>
<li>
Full-time, Monday through Friday
</li>
<li>
Shifts range between 9 a.m. and 8 p.m. EST (call volume varies and is often busier in late mornings and early evenings supporting West Coast callers)
</li>
<li>
Market-competitive hourly wage depending on experience
</li>
</ul>
 #hc211603

RTI Technical Support Representative - St Pete, FL

<h3>Job Description</h3>
Job Description

Location: 2727 LBJ Freeway, Suite 240, Dallas, TX 75234
Compensation: $65,000 - $70,000 annually Job Type: Full-time Pay Frequency: Annually
 Job Overview: We are seeking a highly motivated and experienced Technical Support Representative (Network &amp; VoIP) to join our team. The ideal candidate will have at least 3 years of relevant experience. This position will focus on providing technical support, troubleshooting, and customer service related to our company's VoIP and network solutions.
 About Vivant: Vivant is a fast-growing provider of managed connectivity solutions, specializing in delivering reliable internet, VoIP, managed networks, and security to restaurants, dealerships, healthcare providers, retailers, and small to medium-sized businesses.
We help businesses eliminate outages with 100% uptime solutions that keep your business connected to essential tools. If you're highly organized, detail-oriented, and goal-driven—you'll fit right in at Vivant.

A Day in the Life as a Technical Support Representative (Network &amp; VoIP):
<ul>
<li>Diagnose and resolve SIP, RTP, and PBX-related voice issues</li>
<li>Manage customer and reseller tickets through our support system</li>
<li>Escalate complex faults to upstream carriers as needed</li>
<li>Deliver timely and accurate solutions to customers</li>
<li>Assist with moves, adds, and changes for customer systems</li>
<li>Document procedures for internal knowledge sharing</li>
<li>Support clients and partners during new VoIP solution deployments</li>
<li>Mentor and coach team members to improve service quality</li>
</ul>

Requirements:
<ul>
<li>At least 2 years of hands-on experience supporting VoIP (SIP and RTP)</li>
<li>Familiarity with protocol analyzers and interpreting results</li>
<li>Solid understanding of network basics and general telecom troubleshooting</li>
<li>Experience with open-source SIP-based PBX systems (Asterisk, FreeSWITCH, Kamailio, Kazoo)</li>
<li>Familiarity with VoIP phones (e.g., Grandstream, Yealink, Polycom)</li>
<li>Bonus if you have experience with:
<ul>
<li>Working in an ISP/MSP or managed VoIP environment</li>
<li>Deploying NetSapiens, 3CX, or PortaOneSIP-based PBX systems (Cisco, Asterisk, Polycom, Yealink)</li>
<li>Completion of SIP School</li>
<li>IP protocols and services (SMTP, FTP, HTTP, DHCP, TFTP, Telnet, SSH)</li>
</ul>
</li>
</ul>

What We're Looking For:
<ul>
<li>A motivated self-starter with excellent written and spoken English</li>
<li>Customer-focused problem solver and team player</li>
<li>High attention to detail and integrity</li>
<li>Able to work independently and as part of a team</li>
<li>Someone who strives to be “so good they can’t be ignored”</li>
</ul>
 If you're an experienced Technical Support Representative who enjoys solving technical challenges and delivering excellent customer service, we’d love to hear from you! Join Vivant and take your career to the next level!
 We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected status.

Alternate Job Titles &amp; Keywords: Alternate Titles:
<ul>
<li>VoIP Support Technician</li>
<li>Network Support Specialist</li>
<li>Telecom Support Engineer</li>
<li>Technical Support Analyst (VoIP)</li>
<li>VoIP and Network Specialist</li>
</ul>
Keywords: VoIP, SIP, RTP, Asterisk, FreeSWITCH, Kamailio, Kazoo, Grandstream, Yealink, Polycom, Network Support, Managed Services, Technical Support, Telecom Support, NetSapiens, 3CX, PortaOne, PBX Systems, VoIP Phones, Layer 3 Networking, IP Protocols, Managed VoIP, Help Desk, Tier 2 Support, Dallas VoIP Jobs

Technical Support Representative (Network & VoIP)

<h3>Job Description</h3>
Job DescriptionDescription:

Why Join Our Team?
We believe in taking care of our employees, and it shows. Here’s what you can expect when you join us: 
Comprehensive Healthcare Coverage: 100% employer-paid medical, dental, and vision insurance for employees.
Employee Ownership: Be a part of something bigger as an employee-owner in our company.
Retirement Savings: 401(k) plan with a company match to help you plan for your future.
Paid Time Off: Paid sick leave and vacation that begin accruing immediately, giving you the work-life balance you deserve. 
Join a team that values your well-being, invests in your future, and celebrates shared success.
Provides technical support to customers who call or email with questions about Maple Systems’ products.
Principal Duties and Responsibilities
<ul>
<li>Answer customer questions via email and phone about the operation of company products</li>
<li>Assist customers who are having issues getting company products to work in their applications.</li>
<li>Document technical issues with Maple Systems’ products and evaluate customer solutions.</li>
<li>Provide feedback to engineering for issues that are discovered with the use of our products, and suggestions for how to make our products better.</li>
<li>Write technical “how-to” documents, create sample projects, and create instructional videos to explain our products’ features and functions.</li>
<li>Provide pre- and post-sales support to the sales team when customers need more technical information.</li>
<li>Assess customer needs over the phone to decide if they should be routed to a sales rep instead of technical support.</li>
<li>Create Support Tickets for customers in our ERP system for you and other team members to address.</li>
<li>Training customers on our products.</li>
<li>Evaluate new products and product training materials.</li>
<li>Perform other duties as assigned.</li>
</ul>
Knowledge, Skills and Abilities:
<ul>
<li>Related experience at a help desk for a technical product a plus.</li>
<li>Exceptional problem-solving skills required.</li>
<li>Knowledge of industrial control systems, HMIs, OITs, PCs, and PLCs.</li>
<li>Organized professional with ability to prioritize and multitask.</li>
<li>Knowledge of Microsoft Word, Excel, and Outlook</li>
<li>Excellent written and verbal communication skills</li>
<li>Experience in customer service-related activities</li>
</ul>
Supervisory Responsibility: This position does not supervise others.
Education/Experience: Two to five years related experience and/or training in technical software/hardware products.
Language Ability: Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
 Ability to effectively present information and respond to questions from group of managers, customers, and the general public.
Math Ability: Ability to apply concepts such as fractions, percentages, and ratios to practical situations.
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is in a standard office environment with desktop business equipment and frequent telephone calls. Noise level is moderate. No remote work at this time. Our company and facility is setup to ensure employee health &amp; safety.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit for long periods of time.
 The employee must constantly reach with hands and fingers. Employee must be able to work in close contact with small and large groups. Frequent hearing and talking is required. Extensive keyboard typing is required.
Requirements:

Technical Support Representative - Industrial Automation

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Competitive salary</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Company Description: We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. The Job Overview This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry. Responsibilities 
<ul>
<li>Coordinate scheduling between several service providers and the internal teams shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.</li>
<li>Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.</li>
<li>Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.</li>
<li>Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.</li>
<li>Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.</li>
<li>Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.</li>
<li>Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.</li>
<li>Maintain a deep understanding of the organizations products, services, and technical infrastructure.</li>
<li>Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.</li>
<li>Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.</li>
<li>Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.</li>
<li>Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.</li>
</ul>
Requirements and skills 
<ul>
<li>Bachelors degree in computer science, engineering, a related field, or equivalent experience.</li>
<li>Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.</li>
<li>You have 5+ years of customer technical support experience where you solved problems that were technical.</li>
<li>You are flexible. While you have a set schedule there may be times where you need to cover for your team.</li>
<li>Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.</li>
<li>You have a background in EV charging or experience at an existing organization.</li>
</ul>
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Technical Support

<h3>Job Description</h3>
Job DescriptionTechnical Sales Representative – Industry Leading Solutions Provider Neff is an industry leading automation solution provider selling best in class technology to manufacturers across a wide range of industries. Neff is growing and thriving and has been for almost a century. Our focus is providing innovative solutions, excellent services and support for our current and future customers. NEFF is a fourth-generation family-owned business dedicated to the success of its customers, partners, and its employees and offers a substantial compensation and benefits package that includes:
<ul>
<li>Industry leading salary and incentive opportunities with no cap.</li>
</ul>
<ul>
<li>Generous Paid Time Off (PTO) increasing within tenure and flexible schedule options.</li>
<li>Mileage and expense reimbursement.</li>
<li>Competitive medical, dental, and vision coverage.</li>
<li>Retirement savings plan including profit sharing.</li>
<li>Wellness and community service program. </li>
</ul>
As a Technical Sales Representative, you will complete the following responsibilities: 
<ul>
<li>Responsibility to proactively seek, develop, and win new business within assigned territory or accounts.</li>
<li>Actively calling on existing customers to foster growth and new opportunities.</li>
<li>Identify and target potential customers with a focus on engineers and upper management to uncover new opportunities.</li>
<li>Develop a thorough understanding of a customer’s business goals, objectives, and manufacturing processes to match our solutions to the customer’s needs.</li>
<li>Develop and execute strategies to generate a consistent pipeline of new opportunities.</li>
</ul>
SPECIAL SKILLS AND ABILITIES REQUIRED:
<ul>
<li>Proven technical sales experience required with a focus on selling to engineers and the upper management. </li>
<li>Ability to prospect new business.</li>
<li>Strong customer focus with the ability to initiate, develop, and maintain relationships.</li>
<li>Ability to work creatively, independently, and collaboratively.</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>A relevant bachelor’s degree in engineering, industrial technology, with robotics and/or automation technology focus required. </li>
</ul>
<ul>
<li>In lieu of a bachelor’s degree, a relevant associate degree in a related technical field with strong, demonstrated mechanical/technical aptitude and 3-5 years of technical sales experience.</li>
</ul>
Salary Range: Base salary of $80,000 - $100,000 based on experience and education plus an uncapped sales compensation plan.
If this sounds like the right fit for you – APPLY TODAY! Our customers expect the best Technical Sales Representatives, so that’s all we hire!

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