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<h3>Job Description</h3>
Job Description
Service Writer / Service Advisor
We’re looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!
What You’ll Do
<ul>
<li>Greet customers and assess their vehicle service and repair needs</li>
<li>Communicate clearly and professionally about repair recommendations, costs, and timelines</li>
<li>Build and maintain lasting relationships with customers to drive satisfaction and retention</li>
<li>Coordinate repair orders between customers, technicians, and the parts department</li>
<li>Monitor repair progress and provide frequent updates to customers</li>
<li>Ensure proper documentation and adherence to dealership and manufacturer standards</li>
<li>Maintain the company’s reputation for integrity, professionalism, and quality service</li>
<li>Support dealership profitability by maximizing sales opportunities and executing promotions</li>
<li>Oversee technician efficiency, job completion times, and quality control standards</li>
<li>Participate in the continuous improvement of service department procedures and operations</li>
</ul>
What We’re Looking For
<ul>
<li>Proven automotive service advisor or writer experience required</li>
<li>Excellent customer service, communication, and organizational skills</li>
<li>Ability to multitask and perform effectively in a fast-paced environment</li>
<li>High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred</li>
<li>Proficient in computer systems and service management software</li>
<li>Detail-oriented with strong time-management skills</li>
<li>Valid driver’s license with a clean driving record</li>
</ul>
Why You’ll Love Working with Us
<ul>
<li>Competitive Pay Plan – Salary plus bonus and commission opportunities</li>
<li>Career Growth – Ongoing training and advancement from within</li>
<li>Positive, Professional Environment – Supportive team focused on customer satisfaction</li>
<li>Company-Provided Training – Continuous education and skill development</li>
<li>Fast-Paced, Rewarding Workplace – Every day brings new challenges and opportunities</li>
<li>Comprehensive Benefits – Health, Dental, and Vision insurance</li>
<li>Work Location: One dealership location</li>
</ul>
Our Commitment to Diversity
We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Service Writer

<h3>Job Description</h3>
Job DescriptionDescription:
Who We Are
 
United Ag &amp; Turf NE is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag &amp; Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.
United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Ag &amp; Turf is a sister company to United Construction &amp; Forestry, so the opportunities for our employees to leverage career growth and advancement are endless. We invite you to join us now, as this is just the beginning.
 
What You’ll Get
<ul>
<li>Bonus Program</li>
<li>Training through John Deere University</li>
<li>A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match</li>
<li>Referral Bonus</li>
<li>Earned PTO</li>
<li>Employee Assistance Program</li>
<li>Paid Company holidays</li>
<li>Company Paid Life Insurance</li>
<li>Great Work/Life Balance</li>
<li>Opportunities for advancement</li>
<li>A chance to work for the best in the business</li>
</ul>
Job Type: Full Time
Schedule: Monday – Friday 1st shift – Saturdays as needed
 
United Ag &amp; Turf NE is looking for a Service Writer. This position is responsible for assisting the Service Department with customer service needs, opening &amp; closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.
 
What You’ll Do
<ul>
<li>Advise customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine</li>
<li>Assist in the appraisal and quotes of repair work coming into the shop and discuss with the Service Manager the service required, both in parts and labor</li>
<li>Schedule shop assignments, field service work, and truck requirements for pickup and delivery of equipment</li>
<li>Process warranty claims</li>
<li>Establish or adjust work procedures to meet schedules and deadlines.</li>
<li>Opening and closing of work orders to ensure timely closing to meet company goals</li>
<li>Supervises all shop activities when the Service Manager is away from branch</li>
<li>Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set</li>
<li>Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service</li>
</ul>
Requirements:
What it Takes
<ul>
<li>Ability to use standard desktop load applications such as Microsoft Office and internet-based functions</li>
<li>Positive attitude</li>
<li>Excellent oral communication and written skills</li>
<li>Strong organizational skills</li>
<li>Provide robust customer service to internal and external customers</li>
<li>Ability to work extended hours and weekends as needed</li>
</ul>
Preferred
<ul>
<li>1 year of experience in Service Department operations</li>
<li>Experience with John Deere Equipment</li>
</ul>
Education
<ul>
<li>High school diploma or GED</li>
</ul>
Physical Requirements
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
<ul>
<li>While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone</li>
<li>Specific vision abilities required by this job include close vision requirements</li>
<li>Hearing ability is sufficient to communicate with others in person or over the phone</li>
<li>Light to moderate lifting may be required (up to 50 pounds)</li>
<li>Ability to reach, stoop, kneel, and bend as needed</li>
</ul>

<h3>Job Description</h3>
Job DescriptionService Writer
Subaru South Charlotte | Charlotte, NC “Whatever it takes to stand above the rest.”
Do you enjoy helping people and have a passion for the automotive industry? Subaru South Charlotte is looking for a personable and detail-oriented Service Writer to be the vital link between our customers and technicians.
This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and is committed to delivering a top-tier service experience from the moment a vehicle enters our lane to the moment it’s returned to the customer.
What We Offer:
<ul>
<li>
Competitive Pay + Bonus Opportunities
</li>
<li>
401(k) Plan with Match
</li>
<li>
Health, Dental &amp; HSA Options
</li>
<li>
Holiday Bonus Program
</li>
<li>
Employee Discounts on service, parts, and vehicles
</li>
<li>
Paid Training &amp; Career Development
</li>
<li>
Closed on Sundays
</li>
<li>
Team-Oriented Culture and hands-on leadership
</li>
</ul>
Your Responsibilities:
<ul>
<li>
Greet customers warmly and check them in for service appointments
</li>
<li>
Accurately document customer concerns and vehicle issues on repair orders
</li>
<li>
Communicate with technicians to understand diagnosis, timelines, and recommended repairs
</li>
<li>
Present repair estimates to customers clearly and professionally, answering questions and gaining approvals
</li>
<li>
Keep customers updated throughout the repair process and notify them of any delays or additional work needed
</li>
<li>
Coordinate vehicle delivery and ensure satisfaction with completed services
</li>
<li>
Maintain accurate records and follow dealership procedures for warranty, billing, and parts orders
</li>
<li>
Help maintain a clean, organized, and welcoming service lane
</li>
</ul>
What We’re Looking For:
<ul>
<li>
Prior experience in a Service Writer, Service Advisor, or Customer Service role (automotive preferred)
</li>
<li>
Excellent communication and interpersonal skills
</li>
<li>
Strong organizational skills with attention to detail
</li>
<li>
Ability to multi-task in a high-volume environment
</li>
<li>
Basic mechanical knowledge and interest in the automotive industry
</li>
<li>
Familiarity with dealership management software (CDK experience a plus)
</li>
<li>
Valid driver’s license and clean MVR
</li>
<li>
Positive, team-focused attitude
</li>
</ul>
Ready to grow your career with a dealership that puts people first? Apply today and join a high-performing team at Subaru South Charlotte.
Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.

<h3>Job Description</h3>
Job DescriptionLickety Split Air, Plumbing &amp; Electric – Jacksonville, FL
Where Your Customer Service Talent Meets a Fast-Growing, High-Performance Trades Company
Are you an experienced Service Writer from the automotive world looking for a new challenge? Do you thrive in a fast-paced environment, love being the hub of communication, and have a knack for making operations run smoothly?
If so, Lickety Split Air, Plumbing &amp; Electric wants YOU. We’re one of the fastest-growing home-services companies in Florida—and we’re expanding our team with a Service Writer who’s ready to bring professionalism, organization, urgency, and a customer-first mindset to our Air, Plumbing, and Electrical service operations.
This is NOT just a dispatch role. This is NOT just a call-by-call manager role.
This is a true hybrid with a Service Writer role where your experience managing technicians, customers, scheduling, and workflow in the automotive industry will translate perfectly into the trades.
Service Workflow Management
<ul>
<li>
Coordinate and manage the daily schedule for HVAC, Plumbing, and Electrical technicians.
</li>
<li>
Prioritize jobs, maximize efficiency, and ensure the right technician is assigned to the right call.
</li>
<li>
Manage job progress and keep service tickets accurate, complete, and clean.
</li>
</ul>
Customer &amp; Technician Communication
<ul>
<li>
Communicate with customers before, during, and after service appointments.
</li>
<li>
Keep technicians informed with job details, expectations, and any changes.
</li>
<li>
Provide real-time support and ensure smooth handoffs between the office and the field.
</li>
</ul>
Job Ticket &amp; Estimate Coordination
<ul>
<li>
Review technician notes, recommendations, and findings.
</li>
<li>
Ensure complete and accurate documentation for follow-up work.
</li>
<li>
Collaborate with Sales Coordinators for larger repairs or installs.
</li>
</ul>
Performance &amp; Capacity Management
<ul>
<li>
Monitor KPIs such as call conversion, dispatch-to-arrival times, job completion rates, and technician productivity.
</li>
<li>
Adjust schedules and capacity throughout the day to meet demand.
</li>
<li>
Support technicians in hitting their daily and weekly goals.
</li>
</ul>
Customer Experience &amp; Problem Solving
<ul>
<li>
Ensure customers receive clear communication, timely updates, and top-tier service.
</li>
<li>
De-escalate issues, resolve service concerns, and ensure a “Lickety Split” level of satisfaction.
</li>
<li>
Support repeat business through exceptional service coordination.
</li>
</ul>
What Makes You a Great Fit
<ul>
<li>
Experience as a Service Writer or Service Advisor (automotive industry strongly preferred).
</li>
<li>
Strong multitasking ability—you can juggle calls, schedules, dispatch changes, and customer needs without breaking a sweat.
</li>
<li>
Comfortable in a fast-paced, high-demand environment.
</li>
<li>
Tech-savvy and quick to learn new systems (ServiceTitan experience is a plus).
</li>
<li>
Clear, confident communicator with strong customer service skills.
</li>
<li>
Organized, proactive, and able to maintain accuracy under pressure.
</li>
<li>
You enjoy being the “traffic controller” and thrive when the day moves quickly.
</li>
</ul>
At Lickety Split Air, Plumbing &amp; Electric, we invest in people, process, and performance. We are on a massive growth trajectory—and we want people who want to grow with us.
We offer:
<ul>
<li>
Competitive pay
</li>
<li>
Health, dental, and vision benefits
</li>
<li>
Paid time off + paid holidays
</li>
<li>
Career advancement in a fast-growing company
</li>
<li>
A positive, supportive, high-energy culture
</li>
<li>
Ongoing training and leadership development
</li>
<li>
The chance to help build something BIG.
</li>
</ul>
Apply today and elevate your career in a company that’s skyrocketing.
Lickety Split is an Equal Opportunity Employer
#INDP1

<h3>Job Description</h3>
Job DescriptionAuto Systems Centers is an Employee owned company (ESOP) and is also the worlds largest Midas Franchisee in the Midas chain. Every Team member receives company stock (after first full fiscal year) every year; HUGE!!! Our company culture is all about taking care of our Teams (people) so they can take care of our customers (Take care of People and People will take care of you) Our Goal is to make every Team member feel "Valued" and carry out their "Purpose" each and every day. Our Management style is "Servant Leadership", Serving our Teams and Leadership Development so we can better Serve our Customers. We Model/Live this in everything we do. Midas has a rich history and an iconic name in automotive maintenance, repair and tire industry as a company that is both progressive and cutting edge. We are about "TEAM": Our Team member benefits include: 
<ul>
<li>5-day work week; Family Friendly hours for our Team</li>
<li>No Sundays and everyone is on a 5 Day work week.</li>
<li>Paid Holidays</li>
<li>Paid Time Off after 6 Months</li>
<li>Health, Dental, Vision, Prescription &amp; Life Insurance</li>
<li>401K with Matching Funds (Dollar to Dollar match)</li>
<li>Advancement Opportunities</li>
<li>Employee tool purchase program</li>
<li>Great Weekly Pay</li>
<li>We cover uniform expenses.</li>
</ul>
We are looking for people that have a Great Attitude, Great Attendance and want to be a part of a winning Team!

<h3>Job Description</h3>
Job DescriptionLOOKING FOR ONLY CURRENT ARIZONA RESIDENTS City of Phoenix - IT - Technical Writer - 151671 (Hybrid) Closing Date: 11/26/2025 Hybrid - 2 days a week in office OVERVIEW The City of Phoenix seeks a Technical Writer to join its growing staff of security professionals in the Information Security Office [ISO] Division of the Information Technology Services Department. The primary objective is to analyze information required for Policy Planning and Design; the development or updating policies, standards, and standard operating procedures, as well as website content, reports, metrics, training material, brochures etc. This will be accomplished by consulting with management, engineering and technical staff as well as subject-matter experts to gain an understanding of the citys information security services. The technical writer will then utilize standard templates and translate this information into user-friendly, engaging content. The Technical Writer will be responsible for generating innovative ideas for content while working both independently and collaboratively as part of a team. This documentation must be simple and clear so that it can be easily understood by every employee. They must also be comprehensive and able to address questions or situations that may arise. The core responsibilities for the position are as follows: Prepare, review, revise, and maintain technical documents, policies, standards, standard operating procedures, and other information security content to include software and systems engineering, system operations, testing, and user documentation. Gather and analyze technical and product information from various sources to document new or changing product functionality. Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users. Assist in planning, scheduling, and tracking documentation work to meet release and deliverable dates. MINIMUM QUALIFICATIONS 3-5 years of technical writing experience 1 -3 years in the information security field. 3 years experience writing information technology policies, standards, and standard operating procedures. Bachelors degree in computer science, math, electronic systems engineering or relevant experience in a related technical field. Other combinations of experience and education that meet the minimum qualifications may be substituted. PREFERRED QUALIFICATIONS The minimum qualifications listed above, plus: NIST, CIS, PCI DSS framework knowledge. 5-10 years of experience with advanced Microsoft tools Security + or other leading nationally recognized information security certifications. IDEAL CANDIDATE Highly organized A self-starter /self-directed individual contributor Ability to easily work in a team environment Ability to easily synthesize technical data Excellent time management skills Consistently validates to ensure accurate deliverables Great attention to detail Excellent written and verbal communication skills Keen understanding of business etiquette and protocol Works well under pressure Excellent interpersonal skills and ability to work cooperatively with other city staff across multiple technical domains and teams 
Flexible work from home options available.

Technical Writer

<h3>Job Description</h3>
Job DescriptionDescription:
Performance Honda Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.
 
<ul>
<li>Earn $55,000.00 to $75,000.00 Annually (Experience Based) </li>
<li>Potential Quarterly Cash Bonus Ernings!</li>
<li>40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)</li>
<li>Hours of Work 7:00 AM – 5:00 PM (1 Hour Lunch)</li>
</ul>
 
Performance Honda Fairfield has consistently demonstrated excellence in customer service and satisfaction, earning us the Prestigious Presidents Award Ten Times! This remarkable achievement highlights our unwavering commitment to quality, integrity, and unmatched automotive experiences. We commend our entire team for setting the standard in the industry and invite you to be a part of it!
 
What We Offer:
<ul>
<li>Comprehensive Benefits Package: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!</li>
<li>Competitive compensation based on experience</li>
<li>Bonus Giveaway Outings Every 3 Months!</li>
<li>Generous employee discounts on vehicles, parts, and services</li>
<li>The Service Shop is climate-controlled</li>
<li>Well-lit and clutter free workplace</li>
<li>Work uniforms are provided</li>
<li>BRAND NEW fully equipped break room</li>
</ul>
Requirements:
Responsibilities: 
<ul>
<li>Maintain your Customer Satisfaction Scores at or above the district goal</li>
<li>Receiving in customers and their automobiles in the most effective and timely manner</li>
<li>Constant communication with your service technicians</li>
<li>Send customers the iService video with service inspection.</li>
<li>Calling customers with diagnostic results and recommendations from your technicians</li>
<li>Selling the recommendations from your technicians</li>
<li>Communicate authorized recommendations to your technicians with a “promise time” for completion of work</li>
<li>Prompt call to customers when vehicle is washed and ready</li>
<li>Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up</li>
<li>Close all repair orders and review with customers as they pick up their automobiles</li>
</ul>
Qualifications:
<ul>
<li>3+ years of Service (Writer) experience preferred</li>
<li>High school diploma/GED preferred</li>
<li>Competent level of computer literacy</li>
<li>Substantial time management technique</li>
<li>General understanding of automotive maintenance</li>
<li>Maintain an energetic, positive, and respectful attitude with everyone</li>
<li>Valid driver’s license with a driving record that allows you to drive customers and company vehicles.</li>
<li>Performance Honda Fairfield is a drug-free workplace</li>
</ul>
 
Thank you for considering a career with Performance Honda Fairfield. We eagerly await a dedicated Service Writer who is inspired to provide exceptional customer service and elevate our team. Your passion for helping others and commitment to excellence will drive our success together!

<h3>Job Description</h3>
Job Description
SAFETY:
<ul>
<li>Promote the Safety Culture of Agri-Service.</li>
<li>Attend all safety training both in person and virtual.</li>
<li>Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)</li>
<li>Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.</li>
<li> Maintains a clean office environment.</li>
<li> Ensures Service vehicles/industrial vehicles/cranes are inspected as required.</li>
<li> Ensures equipment under repair is in a zero-energy state after servicing (Lock out Tag Out).</li>
<li> Handles chemicals in accordance with the Safety Data Sheet (SDS).</li>
<li> Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards. </li>
<li> Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.</li>
<li> Communicates with Safety Liaison to identify and address safety concerns.</li>
</ul>
ESSENTIAL FUNCTIONS:
<ul>
<li>Assist service department manager/foreman in maintaining an efficient department with a high degree of customer satisfaction.</li>
<li>Open and close all customer paid and internal repair orders including proofreading with a high degree of accuracy.</li>
<li>Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.</li>
<li>Follow procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.</li>
<li>When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.</li>
<li>Review work in progress to ensure quality and timeliness.</li>
<li>Become familiar and efficient with all phases of the computer system for the operation of the service department.</li>
<li>Work with parts employees to secure parts for the technicians in the field.</li>
<li>Help distribute work to the technicians and verify timecards.</li>
<li>Greet customers immediately in a courteous and friendly manner.</li>
<li>Manage telephone calls quickly and courteously.</li>
<li>Occasionally reach out to customers by phone to see if they have service needs.</li>
<li>As needed, assist with collection of payments.</li>
<li>Notify customers of any changes, delays, or additional work needed.</li>
<li>Manage customer complaints reasonably and with a positive attitude.</li>
<li>Maintains good working relationships with staff and other departments.</li>
<li>Works within and promotes corporate vision, mission, and values of the organization.</li>
<li>Performs other duties as assigned.</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES:
<ul>
<li>Knowledge and use of Microsoft computer products or other comparable systems required.</li>
</ul>
<ul>
<li>Proven skills in written and verbal communications, leadership and interpersonal relationship building.</li>
<li>Proven customer service and conflict resolution skills.</li>
<li>Organized with strong planning, time management and efficiency in work completion.</li>
<li>Ability to set and manage priorities.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Must be a self-starter and able to work without supervision.</li>
</ul>
EDUCATION AND EXPERIENCE:
<ul>
<li>Proof of high school diploma or General Education Degree (GED).</li>
<li>Valid driver's license and acceptable driving record required.</li>
<li>Must be able to communicate in English (speak, read, comprehend).</li>
<li>Competent in using computer and programs such as Work, Excel, and Outlook.</li>
<li>Prior administrative experience required.</li>
<li>Knowledge of service work, dealership and/or agriculture desired but not required.</li>
</ul>
PHYSICAL CHARACTERISTICS:
<ul>
<li>Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.</li>
<li>Must be able to lift 50 lbs.</li>
</ul>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Pay scale: $16.00 to $27.00 Hourly
Other Benefits:
Med+ HSA &gt;Den+ Vis &gt; 401K &gt;PTO &gt; Holiday Pay &gt; Life Insurance

<h3>Job Description</h3>
Job DescriptionDescription:
Performance Toyota Fairfield is looking for an experienced Service Writer with at least three years of experience in the field. Our ideal candidate will excel in providing personalized and exceptional assistance for various light maintenance and repair service recommendations.
 
<ul>
<li>$55,000.00 to $75,000.00Annually (Experience Based) </li>
<li>Potential Quarterly Cash Bonus Ernings!</li>
<li>40 Hour Work Week M-F (Alternating Saturdays with Extra Day Off)</li>
<li>Hours of Work 7:00 AM – 5:00 PM </li>
</ul>
 
Performance Toyota Fairfield provides an exceptional automotive service experience. We take great pride in our commitment to quality and customer satisfaction, which has earned us the Toyota Service Excellence Award for Three Consecutive Years and the Prestigious Presidents Award Fifteen Times! Our team of skilled service technicians has extensive knowledge and expertise, ensuring that every service is performed with precision and care for each customer and every vehicle, every day.
 
What We Offer:
<ul>
<li>Comprehensive benefits package: Medical, Dental, Vision, Life, Short- and Long-Term Disability, Paid Time off, and Retirement Plans with Generous Company Match!</li>
<li>Competitive compensation based on experience</li>
<li>Bonus giveaway outings every 3 months!</li>
<li>Generous employee discounts on vehicles, parts, and services</li>
<li>Toolbox provided</li>
<li>The Service Shop is climate-controlled</li>
<li>Well-lit and clutter free workplace</li>
<li>Work uniforms are provided</li>
<li>BRAND NEW fully equipped Technician break room</li>
<li>If you seek an official "Master Certification," ask about our Technician Tuition Assistance Program!</li>
</ul>
Requirements:
Responsibilities: 
<ul>
<li>Maintain your Customer Satisfaction Scores at or above the district goal</li>
<li>Receiving in customers and their automobiles in the most effective and timely manner</li>
<li>Constant communication with your service technicians</li>
<li>Calling customers with diagnostic results and recommendations from your technicians</li>
<li>Selling the recommendations from your technicians</li>
<li>Communicate authorized recommendations to your technicians with a “promise time” for completion of work</li>
<li>Prompt call to customers when vehicle is washed and ready</li>
<li>Notify your customer if there are any delays to the “promise time” and why; before the “promised time” for pick up</li>
<li>Close all repair orders and review with customers as they pick up their automobiles</li>
</ul>
Qualifications:
<ul>
<li>3+ years of Service (Writer) experience preferred</li>
<li>High school diploma/GED preferred</li>
<li>Competent level of computer literacy</li>
<li>Substantial time management technique</li>
<li>General understanding of automotive maintenance</li>
<li>Maintain an energetic, positive, and respectful attitude with everyone</li>
<li>Valid driver’s license with a driving record that allows you to drive customers and company vehicles.</li>
<li>Performance Toyota Fairfield is a drug-free workplace</li>
</ul>
 
Thanks for considering a career at Performance Toyota Fairfield! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!

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