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job_organization_name

city

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<h3>Job Description</h3>
Job Description
Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.
Position Summary:

We are looking for a Member Relations Specialist to build and maintain positive relationships with providers and clients in the California market and potentially other State markets. You’ll be the assigned clients’ and providers’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under set deadlines. Experience in sales and network development in the healthcare field is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong and enduring.

Essential Duties and Responsibilities:
<ul>
<li>Increase use of StationMD in California market</li>
<li>Help clients implement services and plan projects effectively</li>
<li>Ensure proper execution for successful client partnerships </li>
<li>Manage invoices and bills for assigned customers</li>
<li>Address customer issues with speed and efficiency</li>
<li>Work with growth team to generate new business and expand current lines of business</li>
<li>Foster and retain positive relationships with clients and providers to ensure longstanding collaboration</li>
</ul>
Qualifications:
Education/Certification

<ul>
<li>5+ years of experience in the healthcare industry (Experience with I/DD population preferred but not required)</li>
<li>BS/BA in healthcare or business field</li>
</ul>

Qualifications/Requirements
<ul>
<li>Must live in California</li>
<li>Must possess personal transportation</li>
<li>Must be able to lift 25 lbs</li>
<li>Must have access to the internet</li>
<li>Experience engaging with providers is preferred</li>
<li>Background in sales and customer service is a plus</li>
<li>Proficient in MS Office and CRM/project management software</li>
<li>Strong organizational and multitasking skills</li>
<li>Customer-oriented approach</li>
<li>Excellent verbal and written communication abilities</li>
<li>Interpersonal Skills</li>
<li>Problem-solving aptitude</li>
</ul>
 Expectations:
<ul>
<li>Able to travel for in-person meetings</li>
<li>Able to attend conferences</li>
<li>Public Speaking &amp; Presenting</li>
<li>Access to the Internet &amp; mobile phone</li>
<li>Sharing of work Outlook calendar</li>
<li>Weekly report meeting with Account Management Team</li>
<li>Documentation of calls, outreach, contacts, meetings, etc.</li>
</ul>

HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.

Member Relations Specialist

<h3>Job Description</h3>
Job DescriptionThe Futures Client Services Specialist will represent IRONBEAM, a CME Group Clearing Member and Futures Commission Merchant. The candidate will report directly to the firm’s Senior Management and will be responsible for the following as well as other duties as assigned:Essential Duties and Responsibilities:
<ul>
<li>Assisting customers in a variety of issues.</li>
<li>Risk management with futures and options trading, including executing trades.</li>
<li>Executing orders for clients.</li>
<li>Engaging with customers via phone, email, and chat.</li>
<li>Assisting current customers on using our technology.</li>
<li>Setting up customers with access to trading systems and troubleshooting trading software connection issues.</li>
<li>Assisting with the firm's back office operations on an as-needed basis.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Commodities industry experience: 1 year minimum</li>
<li>Knowledge of futures and options industry is a must</li>
<li>Proficient in Outlook and Microsoft Office including Microsoft Excel</li>
<li>Understanding of industry trading platforms and technology on the back end&nbsp;</li>
<li>Strong communication skills and professional attitude</li>
<li>Strong analytical skills</li>
<li>Attention to detail</li>
<li>Ability to prioritize and complete tasks in a timely manner</li>
<li>Ability to multitask and remain organized during busy periods</li>
<li>Willingness to learn and take direction</li>
<li>Minimum of Bachelor's degree in business related area</li>
<li>Series 3 Registration is preferred&nbsp;</li>
</ul>

Futures Client Services Specialist

<h3>Job Description</h3>
Job Description
Description
North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
 
Job Role / Responsibilities:
<ul>
<li>Responsible for Providing Exceptional Service</li>
<li>Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.</li>
<li>Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)</li>
<li>Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.</li>
<li>Process assigned reports and/or job duties in an accurate and timely manner.</li>
<li>Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.</li>
<li>Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc. </li>
<li>Accurately process transactions and new account openings in a timely and professional manner</li>
<li>Maintains current Credit Union products and service knowledge.</li>
<li>Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.</li>
<li>Evaluate the needs of potential members and offer appropriate financial products and services.</li>
<li>Must process in-person &amp; electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.</li>
<li>Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.</li>
<li>Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.</li>
<li>Complies and maintains current knowledge of all Credit Union policies and procedures.</li>
</ul>
 
Qualifications
What you will need to have
<ul>
<li>At least 1 year of cash handling experience.</li>
<li>At least 1 year of teller experience in a financial institution. </li>
<li>At least 2 years of customer service experience.</li>
<li>At least 2 years of sales experience in a financial institution with individual sales goals</li>
<li>High school degree or GED required.</li>
</ul>
What would be great to have
<ul>
<li>Spanish speaking</li>
</ul>
Credit Union Benefits
<ul>
<li>Medical/RX</li>
<li>Dental Insurance</li>
<li>Vision Insurance</li>
<li>Health Savings Account</li>
<li>Vacation Time</li>
<li>Sick/Personal Time</li>
<li>Paid Holidays</li>
<li>Referral and Incentive Bonus Program</li>
<li>401(k) with Company Match</li>
<li>Employee Discounts</li>
<li>Credit Union Membership and Discounts</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Paid Training</li>
</ul>
Schedule
<ul>
<li>Monday to Friday</li>
<li>Weekend availability</li>
</ul>

Member Relationship Specialist [Newark]

<h3>Job Description</h3>
Job Description
Job Overview We are seeking a dedicated and detail-oriented Client Relationship Associate to join our team. The ideal candidate will play a crucial role in supporting our clients with their financial needs, ensuring they receive exceptional service and guidance. This position requires a strong understanding of financial concepts as well as excellent communication skills to foster client relationships.
Job Responsibilities
<ul>
<li>Provide operational and administrative support to a Financial Advisory Team, allowing them to focus on building client relationships.</li>
<li>Work closely with Business Processing Specialists to help facilitate new account openings and provide backup support, as needed.</li>
<li>Work closely with clients and/or Advisors on any follow-up requests from the Broker/Dealer or outside companies/carriers.</li>
<li>Prepare and process asset movement requests and other service/maintenance requests.</li>
<li>Process deposits by check into client accounts.</li>
<li>Schedule and coordinate client meetings as desired by the Advisory team.</li>
<li>Collects, reviews and analyzes data to prepare reports and other presentation materials utilizing spreadsheets or specialized software for client meetings.</li>
<li>Maintain accurate client accounts and records, ensuring compliance with all regulatory requirements; primarily using RedTail CRM.</li>
<li>Process client service requests such as beneficiary changes, address changes, bank account changes, etc.</li>
<li>Prepare various reports designed to help the Advisory team manage their practice.</li>
<li>Review work methods and procedures for continual quality improvements and efficiencies, implementing them when appropriate.</li>
<li>Participate in regular team and Firm meetings, designed to share best practices and problem solve as a team.</li>
<li>Securely handle confidential information.</li>
<li>Other projects assigned as needed by the Advisory Team.</li>
</ul>
Qualifications &amp; Desired Skills
<ul>
<li>Technical proficiency with Microsoft 365 tools (Outlook, Teams, Word, Excel, OneDrive, SharePoint, etc.).</li>
<li>College degree, preferably in business related major or finance.</li>
<li>Strong organizational skills with attention to detail to manage multiple tasks effectively.</li>
<li>Excellent communication skills, both written and verbal, with the ability to build rapport with clients.</li>
<li>Outstanding attitude and positive energy.</li>
<li>Ability to pass a criminal history and credit background check.</li>
<li>Relevant financial services industry experience or education.</li>
</ul>
Benefits Provided 
<ul>
<li>Excellent growth and advancement opportunities</li>
<li>Competitive pay based on experience</li>
<li>Health, vision, dental, and life insurance</li>
<li>Short-term and long-term disability insurance</li>
<li>401K with employer matching</li>
<li>Employee Assistance Program &amp; Identity Theft Protection Program</li>
<li>Paid time off and generous holiday schedule</li>
<li>Continuing education and professional development opportunities</li>
<li>Pay based on experience</li>
</ul>
If you are an exceptional client relationship specialist looking for an exciting opportunity to join a highly productive Advisory team, we want to hear from you!
Apply today and take the next step in your career with Virginia Asset Management!
Securities offered through Cetera Advisor Networks LLC, member FINRA/SIPC. Cetera is under separate ownership from any other named entity.
Company DescriptionVirginia Asset Management is a privately owned, independent wealth management firm with a robust employee benefits/group insurance division. Since 1986, we have made it our mission to provide objective, customized solutions to help individuals, professionals, and business owners improve their financial situations. We are here to serve and to make a difference in the lives of our associates, the community, and our clients. 
<h3>Company Description</h3>
Virginia Asset Management is a privately owned, independent wealth management firm with a robust employee benefits/group insurance division. Since 1986, we have made it our mission to provide objective, customized solutions to help individuals, professionals, and business owners improve their financial situations. We are here to serve and to make a difference in the lives of our associates, the community, and our clients.

Client Relationship Specialist for Financial Services Firm

<h3>Job Description</h3>
Job Description
AGENCY SUMMARY: Bellefaire JCB is among the nation’s largest, most experienced child service agencies providing a variety of behavioral health, substance abuse, education and prevention services. Through more than 25 programs, we help more than 30,000 youth and their families each year achieve resiliency, dignity and self-sufficiency.&nbsp; Check out “Bellefaire JCB: Join Our Team” on Vimeo!
POSITION SUMMARY: We are looking for a Child &amp; Adolescent Group Services Therapeutic Behavioral Services (TBS) Specialist for our Child and Adolescent Group Services program. This program provides intensive group counseling for children ages 9.5-17 and is facilitated by licensed mental health clinicians with expertise in child and family counseling. Children referred to the program must meet defined clinical criteria and must demonstrate at least minimal ability to participate in group treatment. The TBS Specialist will assist in coping skills development, anger management, and identification of feelings, communication, interpersonal skill development, and other group treatment concerns. RESPONSIBILITIES INCLUDE:
<ul>
<li>Maintain awareness of client’s emotional condition and facilitate the daily care of clients by providing emotional support, assistance and motivation; assure that basic social, emotional and physical needs are met.</li>
<li>Participate in client’s progress by monitoring and evaluating client response to treatment, attending staff meetings and client treatment plan reviews, and completing required paperwork.</li>
<li>Provide a structured environment and provide day-to-day care of clients, which includes: care of sick clients in coordination with medical staff and assist them in obtaining medical help, appropriate communication with guardians, school staff and other treatment team members in terms of client progress, critical incidents and other relevant information, etc.</li>
<li>Assist in client transportation and other group activities in accordance with established guidelines.</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Minimum Bachelor’s Degree in Social Work, Psychology, or related field.</li>
<li>Experience working with children, adolescents and their families.</li>
<li>Must have and maintain a valid driver’s license and driving record that meets the underwriting criteria of the Agency’s insurance company.</li>
<li>Must be approved by Bellefaire to transport clients in agency and/or own vehicle.</li>
</ul>
BENEFITS AND SALARY: Starting salary is $40,000 + $2,000 sign on bonus At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:
<ul>
<li>Comprehensive health and Rx plans, including a zero-cost option.</li>
<li>Wellness program including free preventative care</li>
<li>Generous paid time off and holidays</li>
<li>50% tuition reduction at Case Western Reserve University for the MNO and MSW programs</li>
<li>Defined benefit pension plan</li>
<li>403(b) retirement plan</li>
<li>Pet insurance</li>
<li>Employer paid life insurance and long-term disability</li>
<li>Employee Assistance Program</li>
<li>Support for continuing education and credential renewal</li>
<li>Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness</li>
<li>Flexible Spending Account for Health and Dependent Care</li>
</ul>
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
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O6EeEI9at2

Therapeutic Behavioral Services Specialist

<h3>Job Description</h3>
Job Description
Duties: Job Summary: This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide followup and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention; (4) Educate members and prospective members to promote HAP as the health care coverage of choice. Duties and Responsibilities: Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution. Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products. Document all incoming inquiries accurately in to track member inquiry history and trends. Practice and maintain confidentiality to Privacy and HIPAA regulations. Proactively seek training and development to enhance skills and abilities. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and followup to inquiry. Interact with support departments in a professional manner to ensure member needs are met. Develop and maintain strong business relationships with interdepartments; continue to selfeducate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers. Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. Interact with providers and their staff to obtain information for resolving customer inquiries and complaints. Ensure and maintain compliance of all department and corporate standards, policies and procedures. Recommend process improvements based on observations and trends identified while interacting with internal and external customers. Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives. Perform other related duties as assigned. Skills: Required Skills &amp; Experience: Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years. Must be dependable. Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy. Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence. Demonstrate the ability to handle assigned projects from start to successful completion including appropriate followup and documentation. Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner. Demonstrate strong interpersonal, listening, verbal communication and business writing skills. Demonstrate efficiency in using a PC and various Microsoft programs. Fundamental understanding of HMO/PPO/POS delivery system and claims billing. Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Preferred Skills &amp; Experience: N/A Education: Required Education: Course in Medical Terminology (required completion within six months postemployment). Associates Degree OR A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. Preferred Education: N/A Required Certification &amp; Licensure: N/A Preferred Certification &amp; Licensure: N/A

Customer Services Specialist

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $11.40 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
Part-time, morning and evening availability&nbsp;
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

Member Experience Specialist

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $13.50 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE:&nbsp;&nbsp;5pm-12am Monday-Saturday.
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li>Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li>Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li>Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $18.81 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE:&nbsp;Opening shift availability - 3:45am-12pm, 3:45am-8am;&nbsp;Closing shift availability - 4:00pm-12:30am, 8:00pm-12:30am
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

<h3>Job Description</h3>
Job Description
Working at Kirtland CU is more than a job-it's a career, and one in the financial world! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a highly competitive salary, great benefits package and an energetic, vibrant work environment. 
We are currently seeking a Member Service Specialist to join Kirtland Credit Union! This is a regular, full-time, 100% On-Site position based at our Gibson Location in Albuquerque.
Join the rest of our teammates and become eligible for a generous benefits package that we offer:
• Medical, Dental and Vision Insurance
• 401(k) Retirement savings program that includes employer match.
• Paid time off with accrual starting from day one.
• 11 Paid holidays off during the year! 
• Tuition Reimbursement for College Degrees
• Employee Clothing Advance
• Fitness Reimbursement Program
• Employee Assistance Program
• Short- and Long-Term Disability
• Travel Assistance
This is what we would like you to do:
Responsible for answering member inquiries via telephone, e-mail and fax while providing quality member service. Support the credit union’s mission, vision, strategic goals and service standards. Support and provide exceptional internal and external member service. Identify and provide appropriate deposit and loan product support.
Primary Job Duties:
• Assumes responsibility for the effective and professional completion of Member Contact Center Representative functions.
• Responsible to safeguard all members personal information by verifying every caller within the set guidelines, not releasing information to non-verified callers, and safeguarding your emails. 
• Responsible for basic to intricate technical support and member questions, concerns and needs via incoming/outgoing telephone calls and through online delivery channels. 
• Provide technical support to include: a help desk function for all home banking, bill payment, and web-based applications. 
• Provide answers in a timely manner to all member questions regarding statements, marketing materials, and all other communications sent through all channels. 
• Assist with onboarding and cross-selling source for all members. 
• Have good communication skills by providing courteous and responsive service to our members . Maintaining a professional demeanor and tone with all members. Ability to explain our banking guidelines confidently to members. 
• Process transactions with accuracy and deliver in a courteous timely manner. Transactions to be performed in multiple systems which require the ability to navigate multiple systems. 
• Troubleshoot member issues by following the established call flow and by staying up to date on all processes and communications including changes. 
• Work in a fast-paced environment and adapt to changes quickly and timely. Adhere to guidelines around company expectations to include by not limited to call stats and schedule adherence (Missing time, AHT and Hold time), Practice good timekeeping and be punctual with deadlines and attendance requirements.
• Assumes responsibility for related duties as required or assigned.
• Assists other departments as necessary. 
• Performs related clerical duties as needed. 
• Support continuous quality improvement, including documenting and maintaining processes. 
• Promote teamwork within the department to ensure that all employees work together to satisfy the needs of the credit union and our members. 
• Actively and professionally cross sells Credit Union services. 
Education/Certification:
• Associates degree in business or related field preferred.
• High school diploma or GED is required.
Experience Required:
• One to three years of banking experience in Teller Operations or Lending Platform preferred. 
• One to three years call center or customer service experience preferred. 
Required knowledge, skills and abilities:
• Knowledge and familiarity with banking products, processes, and services strongly preferred.
• Basic understanding of Credit Union Operations preferred.
• Strong interpersonal skills with the ability to work well with members and other employees.
• Strong Member Service Skills.
 To apply for this exciting opportunity, visit our careers page at <a href="http://www.kirtlandcu.org/careers" target="_blank">www.kirtlandcu.org/careers</a>
Kirtland Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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