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city

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<h3>Job Description</h3>
Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.
Manager, &nbsp;Diagnostic Services,&nbsp; Breast Health
Primary Purpose
Responsible for management of assigned staff and other resources to ensure optimal services and safe&nbsp; &nbsp;patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department.
Minimum Specifications
Education
Must be a graduate of an accredited&nbsp; Radiologic Technology program.
•Must have an Associate Degree in a healthcare related field.
•Bachelor’s degree in a health care field or business administration is preferred.
Experience
•Must have eight (8) years of related healthcare experience, to include two years of leadership experience.&nbsp;&nbsp;&nbsp; May have an equivalent combination of education and experience to substitute for the experience requirements.
Certification/Registration/Licensure
<ul>
<li>Must be registered by ARRT with subspecialty certification in Mammography.&nbsp;&nbsp;</li>
<li>State of Texas as a Medical Radiologic Technologist (MRT)</li>
<li>Must be in possession of active, valid BLS (Healthcare Provider) level CPR&nbsp; credential.&nbsp;</li>
</ul>
Responsibilities
1. Responsible for quality management practices that deliver effective and efficient services and ensure
optimal patient outcomes. Collaborates with medical staff and administration to assess operations and
evaluate quality. Identifies and analyzes the design of jobs and work processes implementing
appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs,
reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to
track/trend outcomes. Organizes &amp; facilitates maintenance of all quality initiatives within the
department.
2. Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds
to patient safety posts and investigations within established department expectations.
3. Responsible for the effective financial management of the assigned areas department, ensuring
appropriate use of department resources. Develops operating and capital budgets ensuring that
departments have the necessary funds to carry out established goals and objectives. Utilizes
benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing
volume and acuity requirements. Correlates volume, revenue, and cost to meet operating
requirements for all service areas. Assures departments operate within allocated resources. Manages&nbsp;cost per unit of service within established annual departmental and/or organizational goals or&nbsp;expectations. Ensures data integrity and works with department leadership to ensure accurate coding&nbsp;and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates&nbsp;detailed action plans to correct variances.
4. Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of&nbsp;individual and group capabilities, while providing optimal service to internal and external customers.
Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates&nbsp;responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well as&nbsp;ensure satisfaction and quality of work-life needs.
5. Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to&nbsp;ensure the appropriate clinical operation and patient safety as requirements change. Coordinates
facilitates, and trends software upgrades and optimization of various systems impacting the&nbsp;department. Must participate in various user groups to ensure required clinical operations are&nbsp;maintained and supported. Oversees connectivity of department modality equipment to integrated&nbsp;technologies. Communicates changes and provides technical guidance to staff as needed.&nbsp; &nbsp;Troubleshoots system and equipment issues as needed.
6. Performs exams/procedures as needed. Accesses and handles selected medications with scope of&nbsp;licensure.
7. Identifies achievable initiatives to improve work processes and improve customer (internal as well as
external) satisfaction. Formally makes recommendations to leadership in writing with an&nbsp;implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the&nbsp;support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual&nbsp;patient satisfaction goals established by leadership and Parkland.
8. Oversees purchase, maintenance, and repair of equipment across the system including
troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and
efficient workflow with the departments. Collaborates with clinical engineering to ensure that all
equipment is safe and maintained appropriately.
9. Cultivates and maintains positive working relationships with management, physicians, nurses, hospital
staff, students, and vendors in order to provide optimal patient care, and interdepartmental
cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and
department goals.
Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.&nbsp;As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.

Manager, Diagnostic Services, Mammography

<h3>Job Description</h3>
Salary: $60,000- $65,000
Job Title: Manager of Administrative Services
Job #: 5633
Location: Albany, NY
Category: Administrative / Non-Profit
Position Type: Full-Time, Permanent
 
Description:
Our client is currently seeking a Manager of Administrative Services to join their team. This is a Full-Time, Permanent position.
 
Responsibilities Include:
<ul>
<li>General oversight of the administrative staff.</li>
<li>Manage executive and board calendars, schedule meetings, and coordinate appointments.</li>
<li>Prepare, organize, and distribute confidential board materials, including agendas, minutes, and reports.</li>
<li>Serve as a liaison between executive leadership, board members, and staff.</li>
<li>Coordinate and manage team operations.</li>
<li>Draft, edit, and manage correspondence, presentations, and internal communications.</li>
<li>Coordinate travel arrangements and logistics for executives, board members, and committees.</li>
<li>Hiring and training of staff.</li>
<li>Maintain confidentiality and professionalism in all communications and documentation.</li>
</ul>
Qualifications:
<ul>
<li>5+ years of experience in administrative or executive support roles.</li>
<li>Previous board or nonprofit experience strongly preferred.</li>
<li>Strong understanding of board governance practices, meeting coordination, and recordkeeping standards.</li>
<li>Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and the Google workspace.</li>
<li>Exceptional attention to detail, communication, and multitasking skills.</li>
</ul>
 
Hours:
<ul>
<li>Monday–Friday, 8:00 AM – 5:00 PM</li>
<li>Health, Dental, and Vision</li>
<li>Paid Time Off (PTO)</li>
<li>401(k)</li>
</ul>

Manager of Administrative Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations &amp; Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description 
As a Health Services Supervisor at Universal Studios Hollywood, you will be an integral part of the team dedicated to ensuring the health and safety of our guests, team members and vendor partners.&nbsp; Your role, alongside the other team supervisor and manager, is to lead our team of nurses, emergency medical technicians, and paramedics. They are responsible for delivering exceptional guest service through compassionate and prompt first aid care to our guests, as well as preventive and post-injury occupational health care to our team members.&nbsp; You will also be involved in supporting occupational health initiatives and collaborating with various departments to maintain a safe work environment and drive continuous process improvement for delivery of health services to the guests and Team Members at Universal Studios Hollywood.&nbsp; As the Supervisor, you will also play a key role in emergency situations, responding to and supporting your team in the field and collaborating with other internal and external business partners in incident response coordination and recovery after emergency incidents.&nbsp;
Responsibilities:
<ul>
<li>Team Leadership: Provide leadership and support to a team of medical professionals who deliver prompt and effective first aid and medical care to guests and team members of the theme park and entertainment complex.&nbsp;</li>
<li>Support Occupational Health Services: Assist EHS in the implementation and management of occupational health programs, ensuring compliance with health and safety regulations.</li>
<li>Collaborate with Departments: Work closely with Park Operations, Security, Human Resources, and a variety of other departments to ensure seamless health services integration.</li>
<li>Emergency Response: Participate in emergency response activities, coordinating with business partners and external agency response organizations following established protocols.</li>
<li>Record-Keeping and Reporting: Maintain accurate medical records, incident reports, and other documentation. Track and report health services statistics to management using management systems and tools for record-keeping and reporting.&nbsp; Conduct regular reviews of records for accuracy, identify gaps, and develop and implement processes for continuous improvement.</li>
<li>Training and Development: Assist in developing and delivering training programs for team members to enhance their skills and knowledge in health services.</li>
<li>Policy &amp; Procedure Development: Assist with developing, implementing, and reviewing protocols, SOPs, and health policies to ensure regulatory compliance and operational efficiency. Stay updated on regulatory changes and translate them into practical updates to department operations.</li>
<li>Technology &amp; Systems Support: Train team members on health-related software and platforms used for case management, reporting, and scheduling. Evaluate and recommend tools and technologies that enhance service delivery.</li>
<li>Guest and Team Member Support: Address and resolve health-related or operational concerns from guests and team members, providing excellent internal and external guest service and support.</li>
<li>Safety and Compliance: Ensure all health services' operations comply with safety standards and regulations. Conduct regular safety inspections and audits.&nbsp; Participate in the safety committee.</li>
<li>Budget Management: Support the creation and management of labor and non-labor budgets for the health services department.&nbsp; Partner with the Labor Support team on scheduling and payroll processes.&nbsp;</li>
<li>Mentorship and Leadership: Mentor and guide team members, fostering a positive and collaborative work environment. Provide feedback and corrective actions as needed.</li>
<li>Teamwork and Collaboration: Promote a culture of teamwork and collaboration within the Health Services Team and with business partners across the organization.&nbsp; Encourage open communication and cooperation to achieve common goals.</li>
</ul>
Qualifications 
Qualifications/Certifications:
<ul>
<li>Experience: Minimum of 2 years in a health services or medical role, preferably in a team leadership or operations management capacity.</li>
<li>Current certification in first aid, CPR, AED.</li>
<li>Additional certifications such as RN, LVN, Paramedic, or EMT are preferred.</li>
</ul>
Skills:
<ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Effective time management and multitasking abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to maintain confidentiality and handle sensitive information.</li>
<li>Flexibility to work in a 24/7, 365-day operation.</li>
<li>Ability to work outdoors in various weather conditions and travel between multiple venues.</li>
</ul>
Desired Characteristics:
<ul>
<li>Detail-oriented with strong organizational skills.</li>
<li>Experience in the guest service industry.</li>
<li>Proficiency in MS Excel, Word, and PowerPoint.</li>
<li>Experience using GenSuite, Intelex or other EHS Management applications.</li>
<li>Professional and business writing skills.</li>
<li>Comfortable presenting in person or virtually to small or large groups.&nbsp;</li>
</ul>
Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the&nbsp;Benefits page&nbsp;of the Careers website.
Salary range: $28 - $31 an hour
 Additional Information 
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to <a href="mailto:AccessibilitySupport@nbcuni.com" target="_blank">AccessibilitySupport@nbcuni.com</a>.

Supervisor, Health Services

<h3>Job Description</h3>
POSITION: Health Services Administrator
 *must be an RN &amp; have Corrections experience
SCHEDULE: Full-Time / 40 hours per week / on-call rotation
FACILITY: Orleans Justice Center
LOCATION: New Orleans, LA
Wexford Health Sources, Inc. is one of the nation’s largest correctional health care providers. Over the past 30 years, our team of dedicated clinical professionals has helped literally millions of justice-involved patients receive life-changing medical and mental health services.
The majority of our patients come from marginalized or impoverished backgrounds. In many cases, our doctors, nurses, and behavioral health professionals represent the patient’s first experience with quality, compassionate health care.
We heal and rehabilitate thousands of incarcerated patients every day.
When you join Wexford Health, you do more than just further your career.
You also become part of a team-a family-whose mission is to care for patients that cannot care for themselves.
You change lives.
You make a difference.
If you are looking for a position that empowers you to do MORE… then look at Wexford Health.
BENEFITS
Wexford Health offers a competitive benefits package including:
<ul>
<li>Performance check-ins with annual merit increase</li>
<li>Generous paid-time off program that combines vacation and sick leave</li>
<li>Paid holidays</li>
<li>Comprehensive health insurance through BlueCross BlueShield</li>
<li>Dental and Vision insurance</li>
<li>401(k) retirement saving plan</li>
<li>Company-paid short-term disability</li>
<li>Healthcare and dependent care spending account</li>
<li>Continuing education options</li>
</ul>
POSITION SUMMARY
The Health Services Administrator is responsible for effectively and efficiently managing the institution’s overall health care delivery system and monitoring all health service contract activities; consulting with the Director, Jail Operations and Manager, Jail Operations regarding routine institutional issues of an administrative nature, and discussing issues of a complex or unusual clinical nature involving patient management with the Site Medical Director and providers. 
JOB REQUIREMENTS
The following requirements list the minimum to qualify. An equivalent combination of education and experience may be accepted.
LICENSING: Current Louisiana RN license
CERTIFICATION: Current CPR Certification
EDUCATION: Associates degree in a healthcare-related field required. Bachelor's degree preferred.
PREFERRED EXPERIENCE: 
• 3 years of experience in a supervisory/leadership role or training in administrative aspects of health care preferred; 2 years of administrative and/or correctional nursing experience can be substituted for Bachelor's degree.
• Correctional health care experience preferred.

Health Services Administrator

<h3>Job Description</h3>
Job Description
POSITION SUMMARY:
This position works under the supervision of the Director of Primary Care and in collaboration with the Clinical Directors, Quality Manager, and Revenue Cycle Team. This position leads and manages all activities related to population health management, including care coordination, care gap closure, pay for performance initiatives, and value-based care, etc. The Population Health Manager will identify and track all outcomes and identify areas of improvement and develop best practices related to population health management. 
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:
<ul>
<li>Work with leadership to determine priorities for population health programs, incorporating organizational objectives, revenue opportunities, payer panels, grant obligations, disparities, staffing and other resources and quality metric performance</li>
<li>Maintain an in-depth level of understanding of how data are captured within the EHR, population health software, reports and other databases in order to assist with end users for reporting and analysis of data</li>
<li>Manage incoming HEDIS Chart Requests via secure email and/or in person extractor scheduling</li>
<li>Understands, remains updated and communicates changes/updates related to performance improvement programs, pay for performance and value-based incentives programs</li>
<li>Meet with payer representatives regularly to understand priorities, payer understanding of FPCSN performance and to develop opportunities for closer collaboration</li>
<li>Understand HEDIS measures, national recognition programs FPCSN participates in and objectives and commitments of grant-funded programs</li>
<li>Within priority areas, establish goals, workflows and methods to evaluate progress and outcomes on a regular basis</li>
<li>Work with Health Informatics Manager and Revenue Cycle Team to assess coding and documentation related to quality improvement and revenue opportunities, maintain coding integrity and provide feedback to clinical directors as needed</li>
<li>Responsible for Pay for Performance (P4P) incentives for all clinical disciplines (understanding, tracking, communication, reporting)</li>
<li>Lead and manage the FPCSN Care Coordination program and team</li>
<li>Perform regular gap analysis for all payor’s CQMs to prioritize workflow improvement interventions</li>
<li>Work with Accountable Care Organization (ACO) on care coordination efforts</li>
<li>Assist with grant funded projects and initiatives throughout the network including project management, data reporting, and workflow creation</li>
<li>Manage Azara DRVS implementation of Abnormal Cancer Screening &amp; Referral modules</li>
<li>Collaborate with Prenatal team to track and enhance the submission rate of ONAF forms</li>
<li>Assist the Director of Primary Care with VFC program management and compliance throughout the network</li>
<li>Contribute to CQI Committee by reporting quarterly progress on VBC &amp; Transitions of Care quality measures</li>
<li>Train staff as needed</li>
</ul>
 
EXPERIENCE AND REQUIREMENTS: Candidates should possess a diverse range of skills and experience including but not limited to:
Required Education and Experience
<ul>
<li>Understanding of healthcare environment through 3-5 years professional experience in population health in a health or human services setting; 3+ years in outpatient setting, preferred</li>
<li>Master’s degree in public/population health or clinical degree or equivalent experience preferred</li>
<li>Understanding of key population health processes and concepts, including attribution, care gaps, registries, outreach, patient engagement, care coordination, HEDIS metrics, coding</li>
</ul>
Required Skills and Abilities 
<ul>
<li>Project management and process improvement experience</li>
<li>Adept with electronic systems used in healthcare</li>
<li>Data analysis and/or statistical background skills required</li>
<li>Strong analytical capabilities and problem-solving skills to analyze and validate data</li>
<li>Supervisory experience required</li>
<li>Excellent presentation and communication skills</li>
<li>Able to work independently</li>
</ul>
Other Qualifications
<ul>
<li>Ability to pass required background screenings. </li>
<li>Required Immunizations: TB/PPD Test.</li>
<li>Optional Immunizations: Hep B Vaccination and Flu Vaccination. </li>
<li>Current valid CPR Certification is required.</li>
<li>Maintain current valid applicable position credentials.</li>
<li>Maintain reliable transportation to travel throughout the network and/or participate in events outside the network as needed. </li>
<li>Must be willing to work on-site.</li>
</ul>
Lifting Requirements
LIGHT – Exerting up to 20 pounds of force frequently, and/or negligible amount of force constantly to move objects. The use of arm and/or leg control requires force greater than sedentary, but worker still sits majority of time.
Physical Requirement
<ul>
<li>Stand or Sit (stationary position)</li>
<li>Walk</li>
<li>Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)</li>
<li>Climb (stairs/ladders)</li>
<li>Talk/Hear (communicate, converse, convey, express/exchange information)</li>
<li>See (detect, identify, recognize, inspect, assess)</li>
<li>Pushing or Pulling</li>
<li>Repetitive Motion</li>
<li>Reaching (high or low)</li>
<li>Kneel, Stoop, Crouch or Crawl (position self, move)</li>
</ul>
EQUAL OPPORTUNITY EMPLOYER:
Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.
VISA SPONSORSHIP:
FPCSN does not provide Visa Sponsorship. All candidates must be US Citizens and/or authorized to work in the United States without Sponsorship.
ORGANIZATIONAL COMMITMENT:
FPCSN is committed to maintaining a professional and welcoming environment for all staff and patients. We support continuous learning and team development that enhances cultural understanding, service excellence, and workplace collaboration.

Population Health Manager

<h3>Job Description</h3>
Job DescriptionSalary: $2,200 bi-weekly 
Position Summary: We are seeking a Program Manager to oversee home and community-based health care services in our Philadelphia office. The Program Manager ensures high-quality, person-centered care while maintaining compliance with Medicaid, Medicare, ODP, and state regulations.
Responsibilities:
<ul>
<li>Oversee daily program operations, scheduling, and service delivery.</li>
<li>Supervise, train, and evaluate program staff.</li>
<li>Ensure compliance with Medicaid/ODP guidelines, HIPAA, and licensing standards.</li>
<li>Monitor service quality through audits, site visits, and documentation review.</li>
<li>Serve as liaison with families, staff, and regulatory agencies.</li>
<li>Develop and monitor program budgets and billing accuracy.</li>
<li>Prepare reports and track outcomes for leadership and funding agencies.</li>
</ul>
Qualifications:
<ul>
<li>Bachelors degree in Health Care Administration, Nursing, Social Work, Human Services, or related field (Masters preferred).</li>
<li>35 years of experience in program management or supervisory role in home health/ODP/community-based services.</li>
<li>Knowledge of Medicaid, Medicare, and ODP regulations.</li>
<li>Strong leadership, organizational, and communication skills.</li>
<li>Proficiency in Microsoft Office and electronic health record systems.</li>
</ul>
Core Competencies:
<ul>
<li>Leadership &amp; team management</li>
<li>Person-centered planning</li>
<li>Compliance &amp; quality assurance</li>
<li>Budget oversight &amp; reporting</li>
<li>Problem-solving &amp; communication</li>
</ul>
Physical Requirements:
<ul>
<li>Primarily sedentary role; extended periods of sitting and typing.</li>
<li>Regular standing, walking, and occasional field site visits may be required.</li>
<li>Must navigate varied environments (e.g., stairs, narrow hallways).</li>
<li>Occasional ability to lift or carry up to 50 lbs (e.g., equipment, supplies).</li>
<li>Must travel between client sites or offices as needed and operate a vehicle safely.</li>
</ul>
Job Types: Full-time, Contract
Pay: $2,200 bi-weekly
Expected hours: 40 hours per week
Schedule:
<ul>
<li>8-hour shift</li>
<li>Day shift</li>
<li>Monday to Friday</li>
</ul>
Job Location: In-person (12501 Prosperity Drive Silver Spring, Maryland 20904)

Program Manager KMA Health Care Services

<h3>Job Description</h3>
Job DescriptionDescription:
Resident Services Manager 
JOB DESCRIPTION
Classification: Non-Exempt
Department: Resident Services
Reports To: Regional Services Manager
Revised: 05/29/2025
 
About Prospera
Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team. At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. 
 
Position Summary
The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH).
 
Essential Job Duties/Responsibilities
<ul>
<li>Establish and maintain relationships with the residents of assigned properties to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property. </li>
<li>Facilitate intake and assessment for new residents. </li>
<li>Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs. </li>
<li>Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs.</li>
<li>Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help.</li>
<li>Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO).</li>
<li>Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required. </li>
<li>Develop and foster relationships with community service organizations and programs.</li>
<li>Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications.</li>
<li>Advocate for residents and act as a liaison for residents when needed.</li>
<li>Encourage residents’ self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs.</li>
<li>Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected. </li>
<li>Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements.</li>
<li>Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget.</li>
<li>Assist in creating the Bi-Annual Board of Directors reports.</li>
<li>Participate in team development and mandated company-wide events. </li>
<li>Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents’ concerns (as scheduled).</li>
<li>Assist residents in developing and maintaining a resident council or similar organization, if applicable. </li>
<li>Support Communications and Fund Development by sharing resident success stories.</li>
<li>Manage administrative requirements of the position, including but not limited to:</li>
</ul>
a) Resident electronic files
b) Data and reporting for measurement of service outcomes
c) Other Administrative reports (i.e., board reports, financial reports)
d) Quality Assurance Standards (i.e. Scorecard)
e) NMDOH Programming Guide activities
f) Program promotions (flyers, texting, social media, etc.)
g) Community partnership agreements
h) Memorandums of Understanding
i) HUD, TDHCA, LURA, and Quality Assurance Binders
· MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide. 
<ul>
<li>Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, services managers are expected to perform and complete their duties actively on a daily, weekly, and monthly basis or as otherwise directed by the regional services manager.</li>
</ul>
Knowledge/Skills/Abilities – General Performance
<ul>
<li>Knowledge of service programs and educational methods.</li>
<li>Ability to plan and manage programs, events, and outings.</li>
<li>Ability to work independently and concurrently to perform multiple compliance projects.</li>
<li>Knowledge of computer software applications.</li>
<li>Ability to communicate effectively, both verbally and in writing.</li>
<li>Ability to execute a service plan.</li>
<li>Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, and the general public.</li>
<li>Ability to produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness.</li>
<li>Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.</li>
<li>Respond positively to supervisory direction and feedback.</li>
<li>Strong interpersonal and leadership skills.</li>
<li>Ability to handle multiple tasks simultaneously with a strong attention to detail.</li>
<li>Computing skills, including common office programs, file systems/databases, and software.</li>
<li>Be team-oriented and can work independently.</li>
<li>Maintain professional appearance and demeanor.</li>
<li>Problem-solving and decision-making skills.</li>
</ul>
Supervisory Responsibilities
No supervisor responsibilities and no direct reports for this position.
 
Requirements:
Education &amp; Experience Required
<ul>
<li> A bachelor’s degree in human services or a qualified social worker field is required.· </li>
<li>A minimum of two (2) years of experience in the Human Services field is preferred.</li>
<li>Community Health Worker certification required or obtained within one year of employment.</li>
<li>Professional Service Coordinator Certification preferred.</li>
<li>Valid Class “C” Texas Driver’s License required.</li>
</ul>
Communication Required· Fosters a positive work environment embracing the Mission and Core Values of Prospera (Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect).
 
Physical and Mental Requirements· Able to sit and work at a computer for extended periods.· Able to stand and walk for extended periods, either indoors or outdoors.· Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, and Food Bank distributions.· Able to stoop, kneel, bend at the waist, reach daily, and lift to 50 pounds occasionally.· Able to perform general office administrative activities: copying, filing, using the telephone and its functions, emailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.· The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel by conventional means, including motor vehicle and the like, within PROSPERA’s regions and other locations as required. 
 
EEO STATEMENT:
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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