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<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
 Position Overview
 As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.
 Location: Meridian, ID
Compensation: Starting at $23.00/hour
Reports To: Client Services Team Lead
Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST)
 Primary Responsibilities
 Responsibilities
<ul>
<li>Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.</li>
<li>Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.</li>
<li>Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call &amp; case resolution, minimal escalations, and high client retention &amp; satisfaction.</li>
<li>Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.</li>
<li>Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.</li>
</ul>
Expectations
<ul>
<li>Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.</li>
<li>Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.</li>
<li>Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.</li>
<li>Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.</li>
</ul>
Education and Experience
 Required
<ul>
<li>Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience</li>
<li>Proficiency in Microsoft Office suite</li>
<li>Strong written communication skills for business correspondence.</li>
<li>Strong team player with attention to detail</li>
<li>Self-starter with the ability to handle multiple projects at once.</li>
<li>Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.</li>
</ul>
Preferred
<ul>
<li>CPP, FPC, APA, and/or SHRM-CP certified</li>
<li>Experience in customer service or previous client interfacing role</li>
<li>Experience in payroll and/or call center environment</li>
</ul>
Physical requirements
<ul>
<li>Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.</li>
<li>Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.</li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
 The pay range for this position is $19 - $23 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Client Services Representative

<h3>Job Description</h3>
Job DescriptionCompany Description 
McFadyen Digital is a leading global ecommerce advisor and implementor.&nbsp; During our 37 years in business, we’ve digitally enabled over 300 enterprise clients, including 10% of the Fortune 500. We deliver digital commerce, marketplace, and user experience services from our offices in North America, South America, Europe, and India. Across all practices, we help our clients reach their goals by ensuring that technology is implemented strategically and adopted in a way that meets their business objectives.  For many years we have been certified as a “Great Place to Work” which is attributed to our great team of several hundred employees.&nbsp;
Learn more at: <a href="http://www.mcfadyen.com&amp;nbsp" target="_blank">www.mcfadyen.com&amp;nbsp</a>;
Job Description 
As the Director of Client Services, you will be the strategic liaison for our clients and McFadyen Digital. You will promote creatively thoughtful work, be a true partner to clients, demonstrate experience with the brand and category (specifically, a client focused on innovation and creative marketing technologies). You have experience navigating a global, integrated account leadership team and have worked with global brands in the past. This position requires a strategic thinker with a deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for our clients.&nbsp;&nbsp;
With a minimum of 15-20 years of leadership experience, you will bring a wealth of knowledge and expertise to shape and execute our client partnership vision and influence revenue. Your leadership will be instrumental in building accounts where we have a deep rapport and bonded relationships that are long-standing and productive.&nbsp; The ideal candidate will be a strategic thinker with excellent leadership skills and an ability to collaborate closely with the senior executive team and cross-functional stakeholders to achieve our company's goals.&nbsp;&nbsp;
Travel Requirement:&nbsp; 25% to 50% travel may be required
Top 5 Responsibilities: &nbsp;
<ol>
<li>Generate profitable revenue for the company.</li>
<li>Develop and execute the company's Client Service Program in alignment with business goals and objectives.&nbsp;</li>
<li>Become a valued contributor and resource to the client by learning their business, providing relevant advice and value.&nbsp;</li>
<li>Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year.&nbsp;</li>
<li>Collaborate with delivery team on developing new offerings in line with clients’ needs&nbsp;</li>
</ol>
Other Responsibilities:&nbsp;
<ul>
<li>Serve as the primary point of contact for client account matters with internal and external stakeholders.&nbsp;</li>
<li>Manage all contracting processes for new SOW’s, renewals, and change orders.&nbsp;</li>
<li>Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients.&nbsp;</li>
<li>Coordinate and drive sales effort with internal teams for existing account sales.</li>
<li>Adhere to sales processes and document notes and progress in CRM&nbsp;</li>
<li>Keep abreast of industry best practices and trends.&nbsp;</li>
<li>Continuously improve through coaching and self-feedback. &nbsp;</li>
<li>Foster a community amongst accounts to learn from one another, including brokering conversations between accounts.</li>
</ul>
Qualifications 
<ul>
<li>Bachelor's degree in business, marketing, or a related field.&nbsp;</li>
<li>Demonstrated ability to drive revenue growth.&nbsp;</li>
<li>Excellent leadership, communication, and interpersonal skills&nbsp;</li>
<li>Ability to be both strategic and tactical; see the forest and the trees, and what’s beyond&nbsp;</li>
<li>Possess innovative, creative, and entrepreneurial mindset.&nbsp;</li>
<li>Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required.&nbsp;</li>
<li>Proven ability to effectively interact with and forge relationships with employees, customers and partners at all levels of the organization and in the market&nbsp;</li>
<li>Must be a team player, able to meet strict deadlines, work with minimal supervision, but be accountable for results&nbsp;</li>
<li>Experience working in a fast paced, ever-changing environment.&nbsp;</li>
<li>Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must&nbsp;</li>
<li>Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus.&nbsp;</li>
<li>Experience working with digital marketing technology / marketing automation tools like Oracle Eloqua, Responsys, BlueKai, Maxymiser, Marketo, Hubspot, Pardot, ExactTarget, DotMailer, Mailchimp, etc. and related services a plus.&nbsp;</li>
<li>Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus.&nbsp;</li>
<li>Experience with large systems integrators / consultancies / agencies a plus: Accenture, Deloitte, Publicis Sapient, PwC, EY, KPMG, Infosys, Cognizant, TCS, Wipro, IBM, HCL, KPS, CGI, DMI, EPAM, BORN, Gorilla, LiveArea, OSF Digital, Omnicom, WPP, DCX, Atos, ThoughtWorks, dentsu, Merkle, AKQA, Atos, Astound, MindCurv, MindTree, Perficient, Acumen Solutions, Bounteous, MRM, Valtech, Mastek, Tech Mahindra, Wunderman Thompson, Capgemini, McKinsey, BCG, Kearney, Roland Berger, or Bain.&nbsp;</li>
<li>Highly skilled in MS Office (PPT, Word, and Excel)&nbsp;</li>
</ul>
Benefits&nbsp;
<ul>
<li>Competitive salary.&nbsp;</li>
<li>Medical and Life Insurance&nbsp;</li>
<li>Short and Long-Term Disability.&nbsp;</li>
<li>Generous 401K plan after three months of employment.&nbsp;</li>
<li>Paid Time Off and Sick Leave.&nbsp;</li>
<li>Flexible work schedule and remote working option.&nbsp;</li>
</ul>
 Additional Information 
What we can offer you
<ul>
<li>A career with thought leaders who literally wrote the book on Marketplace Best Practices.</li>
<li>A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses.</li>
<li>A career with first movers who are deploying new business models and strategies worldwide.</li>
<li>A career in a flat management structure without a rigid hierarchy and bureaucracy.</li>
<li>A career in a culture that rewards creativity and innovation, risk-taking and teamwork.</li>
</ul>
Your Core Values: Client Focus, Owning the Outcome, Adaptable, Caring&nbsp;
Keywords:  Client Manager, Customer Success, Client Relations
eCommerce &amp; Marketplace Platforms: Adobe Commerce (Magento), Salesforce Commerce Cloud (SFCC), SAP Hybris, Mirakl, ChannelAdvisor, IBM WebSphere Commerce, BigCommerce, Shopify Plus, commercetools, Oracle Commerce, Elastic Path, Spryker
Technology &amp; Tools: CRM (Salesforce), SaaS Sales, PIM (Product Information Management), CPQ (Configure Price Quote), CMS (Content Management Systems), OMS (Order Management Systems), ERP (Enterprise Resource Planning), BI Tools (Business Intelligence)
McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil, and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies.  &nbsp;
McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state, or local law, where applicable. &nbsp;

Director of Client Services

<h3>Job Description</h3>
Job Description
Client Services Manager – Payroll &amp; Compliance
Harriman, NY (In-Office, Full-Time) $90K–$120K (Based on Experience)
Company Overview
We are a B2B service company that provides critical payroll solutions to businesses across multiple industries. As we continue to grow, we are looking for a Support Team Manager with payroll and compliance experience to lead and optimize our customer support team. This role requires a hands-on leader who can drive performance, enhance customer satisfaction, and implement operational efficiencies.
Position Overview
As the Support Team Manager, you will oversee a team of customer support representatives, ensuring exceptional service and problem resolution. You will be responsible for performance management, process improvement, and fostering a culture of accountability and continuous improvement.
Key Responsibilities
Team Leadership &amp; Management
<ul>
<li>Lead, coach, and develop a high-performing customer support team.</li>
<li>Set clear KPIs and performance expectations, ensuring accountability and continuous growth.</li>
<li>Conduct regular performance reviews and implement training programs to upskill team members.</li>
</ul>
Customer Service Excellence
<ul>
<li>Oversee customer interactions to ensure timely, accurate, and professional responses.</li>
<li>Resolve escalated customer issues with efficiency and a solution-driven approach.</li>
<li>Implement customer service best practices to enhance satisfaction and retention.</li>
</ul>
Process Optimization &amp; Reporting
<ul>
<li>Identify inefficiencies in support workflows and implement improvements.</li>
<li>Analyze customer support data to track trends, team performance, and service bottlenecks.</li>
<li>Provide regular reports to leadership, offering insights and strategic recommendations.</li>
</ul>
Collaboration &amp; Cross-Departmental Alignment
<ul>
<li>Work closely with Sales, Product, and Operations to ensure a seamless customer experience.</li>
<li>Provide feedback to the product team on recurring customer pain points.</li>
<li>Collaborate with HR on hiring, onboarding, and training initiatives.</li>
</ul>
Problem-Solving &amp; Escalation Management
<ul>
<li>Take ownership of critical or complex escalations, ensuring timely and satisfactory resolutions.</li>
<li>Develop and implement strategies to minimize service disruptions and customer dissatisfaction.</li>
</ul>
Compliance &amp; Policy Adherence
<ul>
<li>Ensure team compliance with company policies, industry regulations, and data security best practices.</li>
<li>Promote ethical customer interactions and adherence to internal standards.</li>
</ul>
Must-Haves
<ul>
<li>Payroll Industry Experience: Prior experience in payroll services or a related B2B support role.</li>
<li>Leadership &amp; Team Management: Proven ability to lead, develop, and scale a support team.</li>
<li>Customer-Centric Mindset: Passion for delivering exceptional service and building strong client relationships.</li>
<li>Problem-Solving Skills: Ability to assess complex issues, make data-driven decisions, and drive solutions.</li>
<li>Process Improvement Expertise: Experience optimizing support workflows and driving efficiency.</li>
<li>Tech-Savvy: Comfortable with support tools, CRM systems, and payroll software.</li>
</ul>
Why Join Us?
This is an exciting opportunity to lead and optimize a growing customer support team in a dynamic B2B environment. If you're a results-driven leader with payroll experience and a passion for customer service, we'd love to hear from you!
Email Resume: <a href="mailto:sarah@maiplacement.com" target="_blank">sarah@maiplacement.com</a>
Apply Online:
<a href="https://jobs.crelate.com/portal/maiplacement/job/ge3uesc3fyjdk796dx15gzn8gc?crt=1740087740597" target="_blank">https://jobs.crelate.com/portal/maiplacement/job/ge3uesc3fyjdk796dx15gz…</a>

Client Services Manager - Payroll & Compliance

<h3>Job Description</h3>
Job Description
Job Title: Client Services Associate
Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication).</li>
<li>Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.</li>
<li>Manages outgoing mail/package transactions.</li>
<li>Performs duties associated with shipping and receiving of materials.</li>
<li>Notifies employees upon receipt of inbound deliveries.</li>
<li>Distributes mail/packages to company personnel.</li>
<li>Acts as point of contact for company personnel on mail/package inquiries.</li>
<li>Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).</li>
<li>Submit work orders for certain requests.</li>
<li>Service and replenish the barista, pantry, conference, kitchen, or meetings areas.</li>
<li>Will perform meeting room and conference room set ups.</li>
<li>May perform building occupant moves within assigned facilities.</li>
<li>Will perform light maintenance and cleaning duties as assigned.</li>
<li>Maintains the Business Service Center area in a neat and orderly fashion.</li>
<li>Monitors level of office supplies on the floor, and replenishing and orders accordingly.</li>
<li>Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.</li>
<li>Proactively seeks out additional work during downtime.</li>
<li>Builds professional relationships with customers and other teams.</li>
<li>Maintains professionalism and composure when interacting with all employees.</li>
<li>Trains back-up and providing guidance on policies and procedures.</li>
<li>Determines what additional support is needed when handling sensitive inquiries.</li>
<li>Provides exceptional customer service to client.</li>
<li>Provides reception or concierge (front of office) coverage as needed.</li>
</ul>
Competencies:
<ul>
<li>Strong verbal and written communication skills.</li>
<li>Excellent customer service skills.</li>
<li>PC skills MS Office Suite experience.</li>
<li>Ability to handle multiple tasks simultaneously.</li>
<li>Good organizational skills.</li>
<li>Working knowledge of MFD equipment.</li>
<li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.</li>
<li>Possesses ability to work independently and capable of completing projects.</li>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.</li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required.</li>
<li>1+ years prior work experience preferred.</li>
<li>Ability to work assigned work hours determined by manager.</li>
<li>Excellent organizational and time management skills.</li>
<li>Analytical abilities and aptitude in problem-solving.</li>
<li>Superb written and verbal communication skills.</li>
<li>Current knowledge or ability to learn computer-based systems required for functions of position.</li>
<li>Required to maintain an overall professional appearance and attitude.</li>
<li>Adhere to all policies and procedures required.</li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands.</li>
</ul>
<ul>
<ul>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.</li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.</li>
<li>Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).</li>
<li>Ability to lift or move 40 lbs. or greater frequently.</li>
</ul>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range$23—$24 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
Position Summary: 
The Client Services Coordinator 2 / G&amp;A provides outstanding customer service. This key individual communicates with a wide variety of external contacts including members, providers, facilities, as well as clinical and operational staff. The Client Services Coordinator assesses the needs of internal and external clients in a timely and efficient manner, thus resulting in optimum operational performance. The Client Services Coordinator 2 is fully dedicated to duties of the Quality Department. This employee is not responsible for conducting any UM review activities that require interpretation of clinical information. 
Essential Functions: 
<ol>
<li>Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable. </li>
<li>Recognizes customer needs to assist in a complaint, grievances, or appeals. </li>
<li>Receives, prepares, and manages a complaint, grievances, or appeal file. </li>
<li>Maintains a record of grievances and appeals utilizing various documentation operating systems. </li>
<li>Conducts investigations to resolve complaints, grievances, and appeals. </li>
<li>Maintains database by entering information related to the department. Sends letters to beneficiaries and facilities when the regulations are applicable. </li>
<li>Monitors and complies with the period to send notifications to the beneficiaries and the facility. </li>
<li>Use of clinical data is limited to: Performance of review of service request for completeness of information; Collection and transfer of non-clinical data; and Acquisition of structured clinical data; and Activities that do not require evaluation or interpretation of clinical information. </li>
<li>In addition, all other duties assigned by the manager and/or supervisor. </li>
</ol>
 
Education: 
<ul>
<li>High School Diploma required. </li>
<li>Bachelor’s degree preferred </li>
</ul>
Experience: 
<ul>
<li>Minimum 2 years of experience in a customer service position. </li>
</ul>
Knowledge: ·
<ul>
<li>Personal computer experience should include working with Microsoft Word, Excel, Power Point and Outlook at the intermediate level at a minimum. </li>
</ul>

Client Services Coordinator 2

<h3>Job Description</h3>
Job Description
Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
<ul>
<li>Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.</li>
<li>Answering telephone calls and emails from customers and clients, and directing them to relevant staff.</li>
<li>Interacting with clients and handling clients’ queries and complaints in a timely manner.</li>
<li>Place USCIS service request calls.</li>
<li>Handle premium processing forms.</li>
<li>Answer client messages in the case management system (CMS), subject to attorney approval.</li>
<li>Mail notices to clients as requested.</li>
<li>Prepare cover letter and mailing duplicate RFE pkg to USCIS.</li>
<li>Other Admirative duties as assigned.</li>
</ul>
Requirements
<ul>
<li>BA or MA degree are preferred.</li>
<li>Excellent English writing skills.</li>
<li>Strong attention to detail.</li>
<li>Outstanding client service skills.</li>
<li>A high degree of self-motivation and ability to work independently under tight deadlines.</li>
<li>Demonstrated professional demeanor.</li>
<li>Excellent multitasking and time management skills.</li>
<li>Mandarin-speaking highly preferred </li>
</ul>
Benefits
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>

Client Success Manager- Legal Customer Services

<h3>Job Description</h3>
Job Description
Join Hope The Mission: Where Compassion Meets Action!
Are you passionate about making a difference and eager to contribute to a meaningful cause? 
At Hope The Mission, Our mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness. We do this by offering immediate assistance and long-term solutions to community members.
See below info regarding details about this position's requirements as well as an overview of our full-time employee benefits:
Amazing Benefits are provided for all eligible staff! 
<ul>
<li>
Employer-paid employee health benefits:(including teledoc).: Available to Part-Time Eligible and Full Time Employees!
</li>
<li>
Dental, Vision &amp; Life Insurance: Available to Part-Time Eligible and Full Time Employees!
</li>
<li>
Five additional voluntary insurance packages: Available to Part Time Eligible and Full-Time Employees!
</li>
<li>
Generous Paid Time Off: Enjoy a healthy work-life balance with paid time off for Full-time Employees including vacation, floating holidays, company-paid holidays, and sick leave!
</li>
<li>
Professional Development: We are committed to your growth with opportunities for training, workshops, and career development!
</li>
<li>
Employee Assistance Programs!
</li>
</ul>
 
Job purpose
 
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness. HTM's Interim Housing programs provide a safe, low-barrier, and supportive 24-hour shelter for adult individuals experiencing homelessness. Clients receive shelter, food, and direct client centered services. Working under the supervision of the Program Manager the Client Service Monitor fulfills the mission of the Hope The Mission by successfully providing supervision and support to the individuals at Thrive Grove Navigation Center.
 
Duties and responsibilities
 
<ul>
<li>
Ensure the safety of participants and guests by providing on-site client supervision
</li>
<li>
Ensure client compliance with program rules, policies, and procedures
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
</li>
<li>
Work in partnership with on-site security
</li>
<li>
Respond to emergency situations as appropriate
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff as needed
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict with trauma informed methodology
</li>
<li>
Monitor facility and report any maintenance concerns as needed
</li>
<li>
Assist with the serving of daily meals
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming, washing and other cleaning duties as deemed necessary
</li>
<li>
Restock supplies in need of replenishment
</li>
<li>
Assist with participants with laundry and upkeep of the machines.
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills
</li>
<li>
Clean restrooms, dormitory areas, offices, and common areas
</li>
</ul>
 
Other duties include
 
<ul>
<li>
Monitor medication cabinet and review medication records if needed
</li>
<li>
Attend and participate in Team Meetings, Trainings, Supervisions, etc., etc.
</li>
<li>
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) as required
</li>
<li>
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
</li>
<li>
Facilitate and supervise regularly scheduled resident house meetings
</li>
<li>
Create and maintain a shelter environment that is safe 
</li>
<li>
Uphold all HTM, City of Thousand Oaks and Many Mansions rules, regulations, and policies
</li>
<li>
Other duties as assigned
</li>
</ul>
 
Qualifications
 
<ul>
<li>
Understand and support the mission statement of Hope The Mission
</li>
<li>
High school diploma or GED
</li>
<li>
1-2 years' experience working with the homeless or similar population preferred, but not required 
</li>
<li>
Must possess solid proficiency of Microsoft Office/Google Suite
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
</li>
<li>
Must possess excellent problem-solving skills
</li>
<li>
Ability to interact with others professionally
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
</li>
<li>
Must be TB and Drug Test cleared prior to onboarding
</li>
<li>
Background check
</li>
</ul>
 
Working conditions
 
<ul>
<li>
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
</li>
<li>
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
</li>
<li>
Ability to work in proximity with service animals and emotional support animals
</li>
<li>
Ability to operate a computer, fax, and telephone
</li>
<li>
Ability to lift up to 25 lbs. 
</li>
<li>
Some night and weekend hours required
</li>
</ul>
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Ventura County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
 
Work Environment:
 
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
<ul>
<li>
EEO: HTM (Hope The Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
</li>
</ul>
 
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 Swing Shift

Client Services Monitor

<h3>Job Description</h3>
Job Description
 
Job purpose
 
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness. HTM's Interim Housing programs provide a safe, low-barrier, and supportive 24-hour shelter for adult individuals experiencing homelessness. Clients receive shelter, food, and direct client centered services. Working under the supervision of the Program Manager the Client Service Monitor fulfills the mission of the Hope The Mission by successfully providing supervision and support to the individuals at Thrive Grove Navigation Center.
 
Duties and responsibilities
 
<ul>
<li>
Ensure the safety of participants and guests by providing on-site client supervision
</li>
<li>
Ensure client compliance with program rules, policies, and procedures
</li>
<li>
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
</li>
<li>
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
</li>
<li>
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
</li>
<li>
Work in partnership with on-site security
</li>
<li>
Respond to emergency situations as appropriate
</li>
<li>
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
</li>
<li>
Complete written reports and incident logs of daily activities 
</li>
<li>
Answer telephone and take messages for clients and staff as needed
</li>
<li>
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict with trauma informed methodology
</li>
<li>
Monitor facility and report any maintenance concerns as needed
</li>
<li>
Assist with the serving of daily meals
</li>
<li>
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming, washing and other cleaning duties as deemed necessary
</li>
<li>
Restock supplies in need of replenishment
</li>
<li>
Assist with participants with laundry and upkeep of the machines.
</li>
<li>
Ensure clients are following proper hygiene practices 
</li>
<li>
Work with clients to improve their independent living skills
</li>
<li>
Clean restrooms, dormitory areas, offices, and common areas
</li>
</ul>
 
Other duties include
 
<ul>
<li>
Monitor medication cabinet and review medication records if needed
</li>
<li>
Attend and participate in Team Meetings, Trainings, Supervisions, etc., etc.
</li>
<li>
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) as required
</li>
<li>
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
</li>
<li>
Facilitate and supervise regularly scheduled resident house meetings
</li>
<li>
Create and maintain a shelter environment that is safe 
</li>
<li>
Uphold all HTM, City of Thousand Oaks and Many Mansions rules, regulations, and policies
</li>
<li>
Other duties as assigned
</li>
</ul>
 
Qualifications
 
<ul>
<li>
Understand and support the mission statement of Hope The Mission
</li>
<li>
High school diploma or GED
</li>
<li>
1-2 years' experience working with the homeless or similar population preferred, but not required 
</li>
<li>
Must possess solid proficiency of Microsoft Office/Google Suite
</li>
<li>
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
</li>
<li>
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
</li>
<li>
Must possess excellent problem-solving skills
</li>
<li>
Ability to interact with others professionally
</li>
<li>
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
</li>
<li>
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
</li>
<li>
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
</li>
<li>
Must be TB and Drug Test cleared prior to onboarding
</li>
<li>
Background check
</li>
</ul>
 
Working conditions
 
<ul>
<li>
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
</li>
<li>
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
</li>
<li>
Ability to work in proximity with service animals and emotional support animals
</li>
<li>
Ability to operate a computer, fax, and telephone
</li>
<li>
Ability to lift up to 25 lbs. 
</li>
<li>
Some night and weekend hours required
</li>
</ul>
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Ventura County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
 
Work Environment:
 
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
 
 
<ul>
<li>
EEO: HTM (Hope The Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
</li>
</ul>
 
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 Graveyard

Client Services Monitor - Graveyard

<h3>Job Description</h3>
Overview
The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production.
 
Description
<ul>
<li>Respond to client requests for new project initiatives through our centralized technology </li>
<li>Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests </li>
<li>Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion </li>
<li>Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team </li>
<li>Where applicable, initiate some project specifics to set the production team/individual project up for success </li>
<li>Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service </li>
<li>Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables </li>
<li>Serve as the central point of contact for and liaison between external client contact and internal production staff </li>
<li>Set and fulfill client expectations </li>
<li>Comply with all ISO regulations, processes and procedures </li>
<li>Potentially troubleshoot problem projects </li>
<li>Understand and abide by individual project instructions and effectively communicate to the production team </li>
<li>Investigate client complaints where applicable </li>
<li>Discuss issues with clients and production staff and creatively problem solve to alleviate issues </li>
<li>Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor</li>
</ul>
 
Required Experience and Qualifications: 
<ul>
<li> Minimum Bachelor’s degree or its equivalent </li>
<li>Experience in customer service</li>
<li>Experience building relationships with clients and co-workers</li>
</ul>
 
Desired Skills and Experience: 
<ul>
<li> Knowledge of a second language </li>
<li>Experience coordinating projects and assignment of resources</li>
</ul>
 
What we offer:
<ul>
<li>Equal opportunities within an environment that celebrates diversity.</li>
<li>Possibility to collaborate with the managers and colleagues from different, international locations.</li>
<li>Friendly working environment.</li>
<li>Opportunities to learn and grow within the Company.</li>
</ul>

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care is currently seeking a Client Services Manager in our Assistive Home Care office in Hyannis, MA.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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