<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
#LI-LF2
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
Salary Range: $57,000.00 - $93,900.00
Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Store General Manager - Greece, NY

<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
#LI-LF2
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Store General Manager - Indiana, PA

<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
#LI-NN1
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Store General Manager - Greater Phoenix Area

<h3>Job Description</h3>
Job Description
Job Description : Store manager and key company representative to our customers in a goods and services oriented business
Job Purpose: The General Manager is responsible for driving top line sales and bottom line profit; achieving all company objectives and leading and inspiring a high performance team. The General Manager will manage resources efficiently to drive business and maximize productivity, meeting all standards of execution for customer service, signage and pricing, and merchandising. The General Manager is also responsible for maintaining a high level of engagement and a people development culture, since the success of the business is tied to the quality and performance of the team. Promote and abide by the high standards of GEI, and maintain regulatory and company compliance while upholding the highest standards of safety.
Key Responsibilities:
<ul>
<li>Lead, develop and enhance the customer experience in our stores by fostering and maintaining a friendly positive attitude in all employees and drive store sales with hands on style leadership. Treat each customer as a guest in our stores.</li>
<li>Uphold the highest standards in store cleanliness and serviceability, execute in store site layouts, displays and in store stocking as well as plan-o-grams and retail processes to create an environment for an outstanding customer experience.</li>
<li>Demonstrate leadership, foster teamwork, show initiative and excitement for all store promotions and merchandising standards to facilitate sales growth in your store. Set the example for your store team.</li>
<li>Consistently adhere to walk the store compliance standards.</li>
<li>Enhance and maintain good positive communication with customers, district managers, your team of employees and vendors to enhance the performance and profitability of your store’s team and to continue to grow our customer base.</li>
<li>Identify and resolve site issues and problems in a timely and positive manner. Efficiently and accurately processes sales transactions using the POS register system and adheres to checkout standards</li>
<li>Manages inventory shortage strategy, results, and concerns, and communicates policies and procedures to store population.</li>
<li>Maintains a low Open Position rate by pro-actively recruiting and hiring quality associates with strong customer service and operational skills</li>
<li>Develops and retains direct reports, ensuring their readiness for increased responsibilities and providing a bench of internal talent who are upwardly mobile to fill critical positions.</li>
<li>Responsible for maintaining fair and accurate practices within the store including equitable hiring, scheduling, promotions and performance management.</li>
<li>Manages poor performance and terminations appropriately, in partnership with the Human Resource Manager, district manager and/or operations manager.</li>
<li>Perform any other duties that are assigned by management.</li>
</ul>
Skills/Qualifications:
Proven leadership and performance with experience in a retail environment. Have a passion for customer service while utilizing exceptional people skills and have a desire to excel in everything you do
<ul>
<li>Previous experience in leading teams and C-Store experience preferred.</li>
<li>Basic knowledge of financial management and computer literacy in computer programs such as Microsoft Word, Outlook, and Excel. Ability to multi-task, run a cash register, process transactions, and run store equipment.</li>
<li>Maintain a disciplined approach to managing, training and developing your store team in daily work duties and responsibilities. Uphold company standards in personal appearance, work ethic, store cleanliness and customer service.</li>
<li>Ability to lift and carry 25 lbs.</li>
<li>Ability to lift items, bend and work on your feet for during your work shifts</li>
<li>Have a can- do and team building attitude in everything you do while working at a GEI store.</li>
</ul>
*DISCLAIMER:
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Our company reserves the right to modify job duties or job descriptions at any time.
Company DescriptionGraham Enterprise, Inc. is a name associated with petroleum since 1922. Headquartered in Vernon Hills, IL, we are a leading, independent, gasoline, convenience store and car wash retailer. The company operates 37 gas station/convenience store sites throughout Chicagoland area under the brands of Shell, Citgo, Marathon, Exxon Mobil, BP &amp; Maverick. Graham Enterprise takes a great deal of pride in the quality of the products and services it provides to its customers and the important role that it plays in the communities it serves. Quality products, highest cleanliness appearance standards, and superior, consistent customer service has helped us build a loyal customer base and we continue to attract new customers. Graham Enterprise is committed to provide associates with pleasant working conditions, salary based on performance of job requirements, fringe benefits, and opportunities for advancement. Our policy is to be fair with all coworkers. It is our belief that satisfied employees make satisfied customers 
<h3>Company Description</h3>
Graham Enterprise, Inc. is a name associated with petroleum since 1922. Headquartered in Vernon Hills, IL, we are a leading, independent, gasoline, convenience store and car wash retailer. The company operates 37 gas station/convenience store sites throughout Chicagoland area under the brands of Shell, Citgo, Marathon, Exxon Mobil, BP &amp; Maverick. \r\n\r\nGraham Enterprise takes a great deal of pride in the quality of the products and services it provides to its customers and the important role that it plays in the communities it serves. Quality products, highest cleanliness appearance standards, and superior, consistent customer service has helped us build a loyal customer base and we continue to attract new customers. \r\n\r\nGraham Enterprise is committed to provide associates with pleasant working conditions, salary based on performance of job requirements, fringe benefits, and opportunities for advancement. Our policy is to be fair with all coworkers. It is our belief that satisfied employees make satisfied customers

General Manager - Convenience Store/Gas Station

<h3>Job Description</h3>
Job Description
We are seeking a dedicated and experienced&nbsp;General Operations Manager&nbsp;to join our family-owned convenience store team. As the Operations Manager, you will be responsible for overseeing the day-to-day operations of our high volume convenience stores and food services, ensuring exceptional customer service, and driving sales growth.
Your main responsibilities will include managing and motivating a team of employees, ensuring they are well-trained and providing excellent customer service. You will also be responsible for maintaining inventory levels, ordering products, and ensuring the store is clean and well-stocked at all times. Additionally, you will handle cash management, including reconciling registers and preparing deposits.
As a General Operations Manager, you will have the opportunity to make a significant impact on the success of our store. You will have the autonomy to implement strategies to increase sales and improve customer satisfaction. Your strong leadership skills will be crucial in creating a positive work environment and fostering a culture of teamwork and excellence.
If you are a self-motivated individual with a passion for customer service and a proven track record in retail management, we would love to hear from you. Join our team and enjoy a competitive salary, benefits package, and the opportunity to grow your career in a dynamic and fast-paced environment.
Duties and responsibilities:
<ul>
<li>Oversee daily operations of the convenience stores</li>
<li>Develop and implement strategies to increase sales and profitability</li>
<li>Train and supervise store staff</li>
<li>Ensure compliance with company policies and procedures</li>
<li>Monitor inventory levels and order supplies as needed</li>
<li>Maintain a clean and organized store environment</li>
<li>Handle customer complaints and resolve issues in a timely manner</li>
<li>Conduct regular performance evaluations of employees</li>
<li>Create and implement marketing initiatives to attract new customers</li>
<li>Manage financial transactions and maintain accurate records</li>
</ul>
Requirements:
<ul>
<li>3 years experience in retail or convenience store management</li>
<li>Strong leadership and team management skills</li>
<li>Excellent customer service and communication skills</li>
<li>Knowledge of inventory management and ordering processes</li>
<li>Ability to handle cash transactions and maintain accurate records</li>
<li>Familiarity with safety and security procedures</li>
<li>Proficiency in basic computer skills and point-of-sale systems</li>
<li>Ability to work flexible hours, including evenings and weekends</li>
<li>Strong problem-solving and decision-making abilities</li>
</ul>
Company DescriptionConvenience / Gas Station / Food Service 
<h3>Company Description</h3>
Convenience / Gas Station / Food Service

Convenience Store General Operations Manager

<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
#LI-MV1
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Petco Store General Manager

<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
#LI-LF2
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Experience Store General Manager

<h3>Job Description</h3>
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
<ul>
<li>We love all pets like our own</li>
<li>We’re the future of the pet industry</li>
<li>We’re here to improve lives</li>
<li>We drive outstanding results together</li>
<li>We’re welcome as we are</li>
</ul>
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco.
Position Overview
The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results.
Position Responsibilities 
The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people &amp; pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
People 
<ul>
<li>Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.</li>
<li>Attract, hire, and retain a diverse team of top talent.</li>
<li>Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models.</li>
<li>Create a professional environment that inspires and encourages the growth and engagement of partners.</li>
<li>Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction.</li>
<li>Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs.</li>
<li>Responsible for all partner performance management in the Pet Care Center.</li>
<li>Demonstrate and support a continuous improvement and growth mindset.</li>
</ul>
Performance 
<ul>
<li>Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence.</li>
<li>Schedule and adjust labor hours &amp; payroll to maximize productivity, achieve sales &amp; payroll goals, and complete workload.</li>
<li>Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.</li>
<li>Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business.</li>
<li>Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events.</li>
</ul>
Process 
<ul>
<li>Ensures the proper health, appearance, welfare, and proper handling of all animals.</li>
<li>Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store.</li>
<li>Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels.</li>
<li>Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures.</li>
<li>Protect Petco pets &amp; merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.</li>
<li>Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security.</li>
<li>Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness.</li>
</ul>
Other Essential Duties 
<ul>
<li>MODEL INSPIRING LEADERSHIP.&nbsp; Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals.&nbsp; Serve as an effective advocate for change and growth.</li>
</ul>
<ul>
<li>PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center.&nbsp; Bottom line, the safety of partners, guests and pets is our #1 priority.</li>
</ul>
<ul>
<li>FOSTER A COLLABORATIVE CULTURE.&nbsp; Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork.</li>
</ul>
<ul>
<li>PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce.&nbsp; Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment.</li>
</ul>
<ul>
<li>ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership.&nbsp; Lead our team in a way that is committed to high standards within a fun working environment.</li>
</ul>
Education and Experience
<ul>
<li>In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business &amp; finance acumen, analysis and problem-solving skills, and high focus on people development &amp; guest service.</li>
<li>Excellence in communication and computer skills are also required.</li>
<li>Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred.</li>
<li>A working knowledge of general business practices is highly desirable, as are strong organizational skills.</li>
<li>A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals.</li>
<li>Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates.</li>
</ul>
Supervisory Responsibility
The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services.
#LI-LF2
Work Environment
The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required.
Contacts 
This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers.&nbsp; Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc.
#PetcoGM
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see <a href="https://careers.petco.com/us/en/key-benefits" target="_blank">https://careers.petco.com/us/en/key-benefits</a>
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help .
Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

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