<h3>Job Description</h3>
Job Description
The Talent Acquisition Specialist &amp; Onboarding Coordinator serves as a key representative of Minitab's recruitment efforts and a dedicated advocate for candidates throughout the hiring process within the assigned region. This role manages the full-cycle recruitment process—from sourcing and screening to offer acceptance—and ensures a seamless onboarding experience for new hires.
Key Responsibilities:
<ul>
<li>
Manage full-cycle recruitment for designated roles, including sourcing, screening, interview coordination, and offer management.
</li>
<li>
Utilize LinkedIn Recruiter and other sourcing tools to build and maintain a strong candidate pipeline.
</li>
<li>
Craft targeted outreach messages aligned with recruiting strategy by job, region, and country.
</li>
<li>
Schedule and coordinate all stages of the interview process, both virtual and on-site, including interview debriefs and travel arrangements.
</li>
<li>
Communicate consistently with candidates, hiring managers, and the Talent Acquisition Manager to ensure a smooth and timely process.
</li>
<li>
Draft and send offer letters, and manage all communication through candidate decision.
</li>
<li>
Conduct initial candidate screenings using behavioral and traditional interviewing techniques.
</li>
<li>
Recommend candidates for advancement, using structured scorecards and interview summaries in ATS.
</li>
<li>
Maintain high-touch candidate engagement and ensure a positive experience through timely updates and direct communication.
</li>
</ul>
Qualifications:
<ul>
<li>
<ul>
<li>
4+ years of talent acquisition and sourcing experience.
</li>
<li>
University degree in a business-related field, or equivalent additional years of experience.
</li>
<li>
Interview scheduling experience required.
</li>
<li>
Ability to speak, read, write, and comprehend English.
</li>
<li>
Strong organizational and communication skills with attention to detail.
</li>
<li>
Proficiency with recruiting tools such as Greenhouse and LinkedIn Recruiter.
</li>
<li>
Ability to manage multiple priorities and deliver a high-quality candidate experience.
</li>
<li>
Experience recruiting technical roles preferred.
</li>
</ul>
</li>
</ul>
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Talent Acquisition & Onboarding Specialist

<h3>Job Description</h3>
Job Description
Join a rapidly growing company revolutionizing the transportation industry! Cargomatic is the #1 technology platform and digital marketplace for powering world-class, local trucking. Local trucking is the lifeblood of every regional economy, and yet this $82 billion industry still relies heavily on phone calls and fax machines. We are using technology to solve complex, real-world problems every day, and giving full transparency to the shipping process.
Cargomatic is transforming the way goods move around metropolitan areas by seamlessly connecting shippers with more than 35,000 professional drivers. It facilitates several thousand shipments per day, and cuts shipping-related carbon emissions by eliminating empty miles. We are solving complex, real-world problems for the industry, and giving full transparency to the shipping process. 
Cargomatic was named to the list of Built In Best Places to Work for 2023 &amp; 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees' success, growth and well-being. We are seeking a dynamic and experienced Sales Onboarding and Implementation Specialist to join our Sales Operations team. As a Sales Onboarding and Implementation Specialist at Cargomatic, you will play a critical role in ensuring the successful onboarding and implementation of new clients, as well as providing ongoing support to our sales team. Your expertise in sales processes, project management and customer service will contribute to the growth and success of our organization.
Responsibilities:
<ul>
<li>Collaborate with the sales and account management teams to understand client requirements and develop customized onboarding and implementation plans.</li>
<li>Guide clients through the onboarding process, ensuring a seamless transition from sales to implementation.</li>
<li>Conduct training sessions and provide educational resources to clients on how to effectively use the Cargomatic platform.</li>
<li>Serve as the primary point of contact for clients during the onboarding and implementation phases, addressing any questions or concerns promptly.</li>
<li>Coordinate with cross-functional teams, including operations and customer support, to ensure smooth and efficient implementation processes.</li>
<li>Manage multiple client implementation projects simultaneously, adhering to project timelines and milestones.</li>
<li>Gather feedback from clients during the onboarding process to identify areas for improvement and contribute to ongoing product enhancements.</li>
<li>Assist the sales team in generating new leads and closing deals by providing product demonstrations and addressing technical inquiries.</li>
<li>Collaborate with the sales and marketing teams to develop sales enablement materials and training resources.</li>
<li>Stay updated on industry trends, competitive landscape and market conditions to provide strategic insights and recommendations.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in business administration, logistics, marketing or a related field.</li>
<li>Proven experience in sales onboarding, implementation, or project management, preferably in the logistics or transportation industry.</li>
<li>Strong understanding of sales processes, customer relationship management, and project management methodologies.</li>
<li>Excellent communication and interpersonal skills, with the ability to build rapport and establish effective relationships with clients.</li>
<li>Ability to multitask and prioritize projects in a fast-paced environment.</li>
<li>Detail-oriented with a focus on delivering high-quality results.</li>
<li>Proficient in using CRM software and other sales and project management tools.</li>
<li>Self-motivated and proactive, with a strong sense of ownership and accountability.</li>
<li>Ability to adapt to changing priorities and work effectively within a team.</li>
<li>2–3 years of experience in the Supply Chain or Transportation industry</li>
</ul>
Joining Cargomatic means being part of an innovative and collaborative team that is revolutionizing the logistics industry. If you have a passion for sales, customer service, and driving successful implementations, we would love to hear from you. Apply today to embark on an exciting career with Cargomatic!
 The expected salary range for this role is $60,000 to $75,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Sales Onboarding & Implementation Specialist

<h3>Job Description</h3>
Job Description
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 
What's the Opportunity:
We're looking for a Sales Enablement Specialist to drive and support key initiatives across our high-velocity Revenue Organization, with a strong emphasis on new hire onboarding. While onboarding a dynamic group of sales professionals with speed and effectiveness will be your core focus, we're looking for someone excited to operate as a generalist—someone who is energized by building onboarding but equally comfortable flexing into ongoing enablement needs as the business evolves. This role will play a pivotal part in broader enablement initiatives, including tech stack adoption, AI-skill development, sales productivity, and everboarding programs. This is a cross-functional role that supports scalable, impactful enablement across the go-to-market team. 
This role is a critical part of our Revenue Enablement function and provides a unique opportunity to shape and influence the success of new and current team members across AssetWatch's rapidly expanding sales organization. 
<ul>
<li>Own, update, and support the Sales onboarding program and promotion pathing creating a structured, engaging, and measurable program to guide new hires through the early stages of their careers at AssetWatch. </li>
</ul>
<ul>
<li>Provide Support for ongoing enablement initiatives by developing programs and delivering training on sales methodologies, process, and tech stack usage, ensuring team members are equipped to reach their targets. </li>
</ul>
<ul>
<li>Assist with tracking of key success metrics and key performance indicators (KPI's) specific to sales enablement efforts to show return on investment (ROI) and overall impact on sales productivity and performance </li>
</ul>
<ul>
<li>Support onboarding program development and execution for additional Revenue Organization roles, working closely with the Sales Enablement Manager and other leaders across Sales, Customer Success, Implementation, and Support teams to ensure consistency and alignment across departments. </li>
</ul>
<ul>
<li>Facilitate blended learning experiences including online modules, virtual live sessions, and practice workshops to improve ramp time and support team members in developing key skills. </li>
</ul>
<ul>
<li>Conduct skills gap analyses to identify areas for improvement and implement action plans to address those gaps. </li>
</ul>
<ul>
<li>Collaborate on resources like Sales Playbooks, content, and multimedia materials to support ongoing learning and career growth within the team. </li>
</ul>
<ul>
<li>Improve ramp time through a blend of training on sales methodologies, processes, soft skills, tech stack, and product/industry knowledge. </li>
</ul>
<ul>
<li>Monitor sales performance by listening to recorded/live calls and documenting sales process usage for future coaching opportunities. </li>
</ul>
<ul>
<li>Track and analyze the effectiveness of onboarding and training programs, ensuring continuous improvement.</li>
</ul>
Qualifications:
<ul>
<li>Excellent communication skills; can lead and facilitate individual and group presentations with ease </li>
</ul>
<ul>
<li>Minimum of one (1) year experience in a quota-carrying role such as a BDR, SDR, Account Executive or Account Manager. </li>
</ul>
<ul>
<li>A passion for coaching and a commitment to helping sales team members grow and reach their potential. </li>
</ul>
<ul>
<li>Experience working in a fast-growing, startup, or scaling sales environment. </li>
</ul>
<ul>
<li>Strong knowledge of training methods and types including real-world simulations, micro-learning, and active recall. </li>
</ul>
<ul>
<li>Experience with Salesforce, Outreach, ZoomInfo, Gong, or similar platforms. </li>
</ul>
<ul>
<li>Ability to develop engaging training materials from scratch, including writing effective copy and developing video/audio materials. </li>
</ul>
<ul>
<li>Experience in the SaaS (Software-as-a-Service) industry. </li>
</ul>
#LI-Remote
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. 
<ul>
<li>Competitive compensation package including stock options </li>
<li>Flexible work schedule </li>
<li>Comprehensive benefits including retirement plan match </li>
<li>Opportunity to make a real impact every day </li>
<li>Work with a dynamic and growing team </li>
<li>Unlimited PTO </li>
</ul>
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.

Sales Enablement Specialist - Onboarding

<h3>Job Description</h3>
Job DescriptionExternal Applicants: Please apply through Prosperity Bank's Career Center at <a href="https://www.prosperitybankusa.com/Careers" target="_blank">https://www.prosperitybankusa.com/Careers</a>. Applying through any other source may prevent Prosperity from receiving your application. 
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP. Prosperity Bank is an Equal Opportunity Employer. 
POSITION PURPOSE
To review, process and on-board commercial purpose loans, i.e.: commercial real estate, commercial &amp; industrial, oil &amp; gas, agriculture, and SBA and consumer mortgage.
<ul>
<li>Identifies, analyzes, and evaluates loan risks for loan documentation. </li>
<li>Trains, coaches, motivates, and promotes teamwork among a staff of on-boarding post-close processing teams.</li>
<li>Makes decisions within delegated authority from senior management team within Loan Operations</li>
<li>Leads by example.</li>
</ul>
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>Trains new staff and provides assistance to current staff of commercial and consumer post-close processing team with complex loans and problem resolution.</li>
<li>Handles escalated complaints and provides problem resolution.</li>
<li>Manages daily workflow to ensure compliance with regulations and good customer service.</li>
</ul>
PERFORMANCE MEASUREMENTS
<ol>
<li>Loans are reviewed and approved in accordance with applicable legal, regulatory, and loan policy requirements and with established policies and procedures. </li>
<li>Professional business relations exist with Bank personnel. Assistance is provided as needed. </li>
<li>Required documentation is complete and accurate.</li>
<li>Maintains service level agreements.</li>
<li>Management is appropriately informed of area activities. Reports are complete and timely. </li>
</ol>
QUALIFICATIONS
EDUCATION/CERTIFICATION: High School graduate or equivalent; associate or bachelor’s degree is preferred.
REQUIRED KNOWLEDGE: Loan Document &amp; C &amp; I, Commercial and Consumer Real Estate Documentation.
EXPERIENCE REQUIRED: Time Management Skills a mustPrior experience in a financial institution helpful
HIRING RANGE GUIDANCE: Senior processor: Leadership experience in credit, loan servicing or administration operations covering 5+ years or technical expertise encompassing 7+ years or 10+ years’ experience in loan covenant perfection, borrowing base calculations, DTI and LVT ratio calculations with an emphasis of complex commercial and industrial documentation.
 Hours: Monday - Friday 8:00AM - 5:00PM. 40 hours per week.

Senior Loan On-Boarding Specialist (Full Time)

<h3>Job Description</h3>
Job DescriptionDescription:Hi, we’re Actabl.
 
Are you excited about a career in SaaS that has a direct effect on the hospitality industry? We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
 
Our Valued Behaviors
<ul>
<li>Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
<ul>
<li>Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.</li>
<li>Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.</li>
</ul>
</li>
<li>Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.</li>
<li>Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.</li>
<li>Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. </li>
<li>Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.</li>
</ul>
Your Role - Come Join Our Team!
 
In this role you will:
The Customer Onboarding Specialist at Actabl plays a crucial role in the successful deployment of our solutions, ranging from assisting with initial configurations to independently managing complex implementations for key clients in our EMEA market. This individual will utilize customer requirements to configure Actabl applications, work closely with customers throughout the deployment lifecycle, and ensure a smooth transition through configuration, deployment, and hand-off activities. Responsibilities expand to include advanced configuration, client relationship management, mentorship, development of best practices, and strategic oversight of multiple projects and team members, ultimately ensuring high-quality and timely solution delivery.
 
We are especially interested in candidates with hotel operations experience, as this insight provides valuable context when supporting our hospitality customers.
 
Typical Functions:
 
Configure and deploy systems:
<ul>
<li>Perform comprehensive system setup and configuration based on client requirements and project specifications.</li>
<li>Execute accurate and efficient data loading from various sources into the system.</li>
<li>Design, develop, and implement custom reports to meet client analytical and operational needs.</li>
<li>Conduct detailed data mapping and transformation to ensure seamless integration and data integrity across systems for all implementation projects.</li>
</ul>
Support project management: 
<ul>
<li>Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.</li>
<li>Contribute to project review sessions by offering insights into technical progress, challenges, and proposed solutions.</li>
<li>Collaborate with Project Managers to understand client expectations and translate them into actionable technical tasks.</li>
</ul>
Communicate project status: 
<ul>
<li>Maintain robust and proactive communication with Project Managers and relevant stakeholders regarding project progress, milestones, and potential roadblocks.</li>
<li>Promptly escalate any critical issues, risks, or deviations from the project plan to the Project Manager, providing clear context and proposed solutions.</li>
</ul>
Document configurations: 
<ul>
<li>Accurately and comprehensively document all custom configurations, system settings, and process flows within customer accounts.</li>
<li>Maintain detailed records of changes, updates, and specific client requirements to ensure consistency and facilitate future support.</li>
</ul>
Troubleshoot and research: 
<ul>
<li>Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.</li>
<li>Conduct thorough research and analysis, utilizing internal knowledge bases, documentation, and external resources to identify root causes.</li>
<li>Develop and test alternative solutions, consulting with peers and subject matter experts to validate approaches before implementation.</li>
</ul>
Facilitate testing: 
<ul>
<li>Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements.</li>
<li>Collaborate with quality assurance teams to identify, report, and track defects.</li>
<li>Assist in preparing test data and executing test scripts prior to formal end-user acceptance testing (UAT).</li>
</ul>
Ensure timely delivery: 
<ul>
<li>Proactively monitor project timelines and individual task progress to ensure all components of implementation projects are completed on schedule.</li>
<li>Identify potential delays early and collaborate with the project team to mitigate risks and maintain project momentum.</li>
</ul>
Manage implementation tasks: 
<ul>
<li>Coordinate and effectively prioritize multiple implementation tasks, balancing competing demands and deadlines.</li>
<li>Develop and maintain detailed project plans, timelines, and task lists, ensuring clear accountability.</li>
<li>Regularly communicate project status, progress, and identified risks to project managers, senior management, and customers as needed, providing transparent updates.</li>
</ul>
Oversee quality assurance: 
<ul>
<li>Assist in overseeing the entire implementation process, working closely with internal teams and external customers to ensure adherence to quality standards.</li>
<li>Conduct internal reviews and validations to confirm that implemented solutions meet functional and technical specifications and deliver a high-quality end product.</li>
<li>Provide expertise and guidance to ensure best practices are followed throughout the implementation lifecycle.</li>
</ul>
Additional Responsibilities: Perform other duties as assigned to support the team and organization’s goals.
 
Requirements:
Ideal Skills &amp; Experience
<ul>
<li>Skilled in SaaS Platform configuration and customization</li>
<li>Customer Service, technical experience, or similar experience preferred</li>
<li>2+ years knowledge of SaaS experience preferably in the hotel industry. </li>
<li>Ability to triage current work queue and prioritize accordingly</li>
<li>Experience training Customers on how to use the software, and addressing their specific business needs preferred</li>
<li>Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)</li>
<li>Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software</li>
<li>We are especially interested in candidates with hotel operations experience, as this insight provides valuable context when supporting our hospitality customers.</li>
</ul>
 
Key Competencies:
<ul>
<li>Problem Diagnosis: Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical).</li>
<li>Business Process Analysis: Understanding how a customer’s workflows and processes work so you can help adapt the solution to their specific needs.</li>
<li>Data Analysis: Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software.</li>
<li>Understanding of software platforms: Familiarity with cloud-based software solutions and how they differ from traditional software models.</li>
<li>Configuration &amp; Customization: Experience configuring software products to meet client needs, including adjusting settings, setting up workflows, and customizing features.</li>
<li>Data Management: Skills in managing, migrating, and validating data from client systems into the software platform.</li>
<li>Customer Onboarding and Training: Experience guiding internal and external customers through the onboarding process, training them on how to use the software, and addressing their specific business needs.</li>
<li>Customer Communication: Strong verbal and written communication skills to explain complex concepts clearly to non-technical clients.</li>
<li>Customer Service Orientation: A proactive attitude toward helping internal and external customers resolve problems quickly, as well as fostering long-term customer relationships.</li>
<li>Cross-functional Collaboration: Experience working with development, sales, support, and customer success teams to ensure all aspects of the implementation are covered.</li>
<li>Industry-specific Expertise: Knowledge of the hospitality industry is beneficial to understand the customer’s pain points and operational needs, but not required.</li>
<li>Compliance &amp; Security Awareness: Familiarity with data protection regulations (e.g., GDPR, HIPAA) and best practices in software implementations that involve sensitive customer data.</li>
<li>Adaptability: Software environments are dynamic, so the ability to adapt to changing customer needs, product updates, and new challenges is essential.</li>
<li>Attention to Detail: Implementations often involve detailed configurations and data setups, requiring accuracy.</li>
<li>Time Management: Ability to handle multiple projects at once and prioritize effectively.</li>
</ul>
 
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!
 
Work Environment:
This is a fully-remote position supporting our international customers in the EMEA market with preference for candidates located in the UK or within reasonable traveling distance.
 
We are a hybrid friendly workplace with office hubs located in Atlanta &amp; Tampa in addition to our new HQ in downtown Denver, and our remote based domestic &amp; international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team. 
 
Compensation Package:
Qualified candidates can expect a salary range of £35,000 - £45,000 GBP depending on experience. Applicants outside of the UK will be eligible for a comparable range in their currency.
 
 
If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!
 
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Customer Onboarding Specialist - EMEA

<h3>Job Description</h3>
Job DescriptionDescription:
As an Onboarding Specialist, you will perform a variety of HR-related tasks that support new staff and contribute to the company’s goals. You’ll be responsible for managing the onboarding process, assisting new hires, maintaining compliance, and facilitating a smooth transition into their roles. Key Responsibilities: Daily responsibilities can include, but are not limited to:
<ul>
<li>Launch and manage onboarding tasks through the HRIS system</li>
<li>Support new employees throughout the onboarding process</li>
<li>Schedule and host New Hire Orientation sessions</li>
<li>Complete I-9 verifications in accordance with federal guidelines</li>
<li>Facilitate onboarding for pre-approved providers and rehires</li>
<li>Schedule and track new hire training requirements</li>
<li>Maintain accurate and secure electronic employee files and records</li>
<li>Initiate and follow up on background checks</li>
<li>Format and prepare internal and external communications such as memos, emails, presentations, and reports</li>
<li>Provide general administrative support to the HR team as needed</li>
<li>Organize and safeguard confidential employee documentation</li>
</ul>
Qualifications:
<ul>
<li>Prior HR or office management experience required</li>
<li>Exceptional organizational and time management skills</li>
<li>Strong attention to detail and accuracy</li>
<li>Excellent written and verbal communication skills</li>
<li>Ability to work independently and handle multiple tasks simultaneously</li>
<li>Proficiency with HRIS systems and Microsoft Office Suite</li>
<li>Ability to manage sensitive information with professionalism and discretion </li>
</ul>
Requirements:
<ul>
<li>2+ years of experience in HR, recruiting, scheduling, or office administration</li>
<li>Proficient in Microsoft Office and Google Suite</li>
<li>Strong organizational, communication, and time management skills</li>
<li>Ability to troubleshoot and resolve conflicts effectively</li>
<li>High school diploma or equivalent required Knowledge of confidentiality standards and HIPAA compliance</li>
</ul>
Why Join Connections NW?We are an organization that provides critical services to the I/DD community (Individuals with Developmental Disabilities. We are customer first, compassionate, have a heart to serve, growing rapidly and a strong company culture that cares about it’s employees. Join us today to start making a difference!This position is full-time, 40 hours per week in the office from 8:30am - 5:30pm. The office is located in Newberg OR.

HR Onboarding Specialist (Temp)

<h3>Job Description</h3>
Job DescriptionDescription:Hi, we’re Actabl.
 
We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.
 Our Valued Behaviors
<ul>
<li>Start with People: We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
<ul>
<li>Being: We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.</li>
<li>Doing: We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.</li>
</ul>
</li>
<li>Demand Integrity: Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.</li>
<li>Delight the Customer: We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.</li>
<li>Champion Innovation: We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily. </li>
<li>Make it Happen: We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.</li>
</ul>
In this role you will:
The Customer Onboarding Specialist at Actabl plays a crucial role in the successful deployment of our solutions, ranging from assisting with initial configurations to independently managing complex implementations for key clients in our EMEA market. This individual will utilize customer requirements to configure Actabl applications, work closely with customers throughout the deployment lifecycle, and ensure a smooth transition through configuration, deployment, and hand-off activities. Responsibilities expand to include advanced configuration, client relationship management, mentorship, development of best practices, and strategic oversight of multiple projects and team members, ultimately ensuring high-quality and timely solution delivery.
 
We are especially interested in candidates with hotel operations experience, as this insight provides valuable context when supporting our hospitality customers.
 
Typical Functions:
 
Configure and deploy systems:
<ul>
<li>Perform comprehensive system setup and configuration based on client requirements and project specifications.</li>
<li>Execute accurate and efficient data loading from various sources into the system.</li>
<li>Design, develop, and implement custom reports to meet client analytical and operational needs.</li>
<li>Conduct detailed data mapping and transformation to ensure seamless integration and data integrity across systems for all implementation projects.</li>
</ul>
Support project management: 
<ul>
<li>Actively participate in customer calls and meetings alongside Project Managers to provide technical support and address client inquiries.</li>
<li>Contribute to project review sessions by offering insights into technical progress, challenges, and proposed solutions.</li>
<li>Collaborate with Project Managers to understand client expectations and translate them into actionable technical tasks.</li>
</ul>
Communicate project status: 
<ul>
<li>Maintain robust and proactive communication with Project Managers and relevant stakeholders regarding project progress, milestones, and potential roadblocks.</li>
<li>Promptly escalate any critical issues, risks, or deviations from the project plan to the Project Manager, providing clear context and proposed solutions.</li>
</ul>
Document configurations: 
<ul>
<li>Accurately and comprehensively document all custom configurations, system settings, and process flows within customer accounts.</li>
<li>Maintain detailed records of changes, updates, and specific client requirements to ensure consistency and facilitate future support.</li>
</ul>
Troubleshoot and research: 
<ul>
<li>Proactively identify and diagnose configuration problems, system malfunctions, and data discrepancies.</li>
<li>Conduct thorough research and analysis, utilizing internal knowledge bases, documentation, and external resources to identify root causes.</li>
<li>Develop and test alternative solutions, consulting with peers and subject matter experts to validate approaches before implementation.</li>
</ul>
Facilitate testing: 
<ul>
<li>Support and actively participate in business process testing (BPT) of the application to ensure functionality aligns with client requirements.</li>
<li>Collaborate with quality assurance teams to identify, report, and track defects.</li>
<li>Assist in preparing test data and executing test scripts prior to formal end-user acceptance testing (UAT).</li>
</ul>
Ensure timely delivery: 
<ul>
<li>Proactively monitor project timelines and individual task progress to ensure all components of implementation projects are completed on schedule.</li>
<li>Identify potential delays early and collaborate with the project team to mitigate risks and maintain project momentum.</li>
</ul>
Manage implementation tasks: 
<ul>
<li>Coordinate and effectively prioritize multiple implementation tasks, balancing competing demands and deadlines.</li>
<li>Develop and maintain detailed project plans, timelines, and task lists, ensuring clear accountability.</li>
<li>Regularly communicate project status, progress, and identified risks to project managers, senior management, and customers as needed, providing transparent updates.</li>
</ul>
Oversee quality assurance: 
<ul>
<li>Assist in overseeing the entire implementation process, working closely with internal teams and external customers to ensure adherence to quality standards.</li>
<li>Conduct internal reviews and validations to confirm that implemented solutions meet functional and technical specifications and deliver a high-quality end product.</li>
<li>Provide expertise and guidance to ensure best practices are followed throughout the implementation lifecycle.</li>
</ul>
Additional Responsibilities: Perform other duties as assigned to support the team and organization’s goals.
 
Requirements:Unpacking What We’re Looking For Ideal Skills &amp; Experience:
<ul>
<li>Skilled in SaaS Platform configuration and customization</li>
<li>Customer Service, technical experience, or similar experience preferred</li>
<li>2+ years knowledge of SaaS experience preferably in the hotel industry. </li>
<li>Ability to triage current work queue and prioritize accordingly</li>
<li>Experience training Customers on how to use the software, and addressing their specific business needs preferred</li>
<li>Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)</li>
<li>Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software</li>
<li>We are especially interested in candidates with hotel operations experience, as this insight provides valuable context when supporting our hospitality customers.</li>
</ul>
 
Key Competencies:
<ul>
<li>Problem Diagnosis: Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical).</li>
<li>Business Process Analysis: Understanding how a customer’s workflows and processes work so you can help adapt the solution to their specific needs.</li>
<li>Data Analysis: Ability to work with customer data to ensure smooth integration and reporting, possibly using tools like Excel, BI platforms, or analytics software.</li>
<li>Understanding of software platforms: Familiarity with cloud-based software solutions and how they differ from traditional software models.</li>
<li>Configuration &amp; Customization: Experience configuring software products to meet client needs, including adjusting settings, setting up workflows, and customizing features.</li>
<li>Data Management: Skills in managing, migrating, and validating data from client systems into the software platform.</li>
<li>Customer Onboarding and Training: Experience guiding internal and external customers through the onboarding process, training them on how to use the software, and addressing their specific business needs.</li>
<li>Customer Communication: Strong verbal and written communication skills to explain complex concepts clearly to non-technical clients.</li>
<li>Customer Service Orientation: A proactive attitude toward helping internal and external customers resolve problems quickly, as well as fostering long-term customer relationships.</li>
<li>Cross-functional Collaboration: Experience working with development, sales, support, and customer success teams to ensure all aspects of the implementation are covered.</li>
<li>Industry-specific Expertise: Knowledge of the hospitality industry is beneficial to understand the customer’s pain points and operational needs, but not required.</li>
<li>Compliance &amp; Security Awareness: Familiarity with data protection regulations (e.g., GDPR, HIPAA) and best practices in software implementations that involve sensitive customer data.</li>
<li>Adaptability: Software environments are dynamic, so the ability to adapt to changing customer needs, product updates, and new challenges is essential.</li>
<li>Attention to Detail: Implementations often involve detailed configurations and data setups, requiring accuracy.</li>
<li>Time Management: Ability to handle multiple projects at once and prioritize effectively.</li>
</ul>
 
We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!
 
Work Environment:
This is a fully remote position and will involve 100% travel across Europe to support customers with onboarding and training. Ideally this person should be based in Europe with easy access to international airports and/or train stations. Candidates located outside of Europe will be reviewed and considered if necessary.
 Actabl Around the World:
We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta &amp; Tampa, and our remote based domestic &amp; international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.
 
Compensation:
Qualified candidates can expect a salary range of £35,000 - £45,000 GBP (or the equivalent in Euros or other currency of choice) depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and/or personal performance.
 Ready to Check-in to Your Next Role? If you’re excited about our mission in empowering hospitality through technology, apply to join the Actabl team today! Candidate AI Usage Policy
We are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.
 Accommodation Requests
We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at <a href="mailto:people-team@actabl.com" target="_blank">people-team@actabl.com</a>. We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!
 Our Nondiscrimination Promise
Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

<h3>Job Description</h3>
Job Description
About the Role
Ferocious Media is seeking a, U.S. Based, full-time and experienced, detail-oriented, tech-savvy Onboarding and Implementation Specialist to lead the onboarding and setup of websites and digital marketing campaigns for our clients—primarily in the service trades. You’ll be the driving force behind a smooth transition from sales to execution, ensuring each project is launched with precision and excellence.
This is a fully remote role offering a base salary of $85,000, plus companywide performance-based bonuses and a comprehensive benefits package that includes health, dental, and vision insurance, PTO, and paid holidays.
What You’ll Be Doing
Prospective Client Website &amp; Digital Presence Audits
<ul>
<li>
Conduct comprehensive audits of prospective clients' existing websites and broader digital footprints to identify strengths, weaknesses, and opportunities for improvement. This process includes evaluating key aspects such as user experience, mobile responsiveness, technical SEO, content quality, performance metrics, local listings, GBP, and social media integration. The insights gathered from these audits are synthesized into actionable recommendations that support the sales team in presenting tailored digital marketing solutions aligned with the client's business goals and industry landscape. 
</li>
</ul>
Client Onboarding &amp; Discovery
<ul>
<li>
Working closely with account managers to coordinate and lead onboarding calls with new clients, gathering business goals, brand assets, access credentials, and other essential data
</li>
<li>
Clearly document scope, deliverables, and expectations to internal teams
</li>
</ul>
Project Coordination &amp; Execution
<ul>
<li>
Build and manage timelines for client web projects, working cross-functionally with design, SEO, dev, and paid media teams
</li>
<li>
Oversee and/or assist with setup of platforms such as Google Analytics, Google Tag Manager, Call Tracking, Meta Ads Manager, and CRM integrations (including ServiceTitan)
</li>
</ul>
Project Management of Website Builds
<ul>
<li>
Coordinate all phases of a new website build from kickoff, to wireframe, through QA and launch
</li>
<li>
Ensure delivery timelines are met, assets are approved, and functionality is tested across desktop and mobile
</li>
<li>
Act as the central point of communication for all internal teams involved in design, development, and SEO
</li>
<li>
Determine programmatic aspects for each project, including the tools and plugins required for custom websites
</li>
</ul>
Quality Assurance &amp; Launch Readiness
<ul>
<li>
Review all deliverables (e.g., websites, tracking tools, SEO elements) for accuracy, performance, and alignment with client goals
</li>
<li>
Conduct Technical SEO and functionality audits to ensure clean launches
</li>
</ul>
Communication &amp; Handoff
<ul>
<li>
Ensure seamless transitions to the Account Management and Performance teams with detailed documentation and contextual notes
</li>
<li>
Participate in internal kickoff and closeout meetings
</li>
</ul>
Workflow Optimization
<ul>
<li>
Recommend and refine SOPs to improve onboarding efficiency and client experience
</li>
<li>
Leverage ClickUp for task tracking, internal alignment, and client-facing timeline clarity
</li>
</ul>
Role Expectations:
Expertise in WordPress, including experience with plugin configuration, content uploads, and basic troubleshooting
Must be familiar with or willing to learn ServiceTitan, especially how it supports service-based marketing workflows
Experience using ClickUp (or similar task/project management platforms) to drive accountability, transparency, and deadline adherence in a fast paced agency environment
Basic understanding of Local SEO, Technical SEO, and logical site architecture, including:
<ul>
<li>
Familiarity with ranking factors for local businesses (e.g., Google Business Profile, location-based content)
</li>
<li>
Understanding of technical SEO best practices (mobile optimization, metadata, crawlability, schema)
</li>
<li>
Ability to create or review logical site maps that prioritize user experience and search visibility
</li>
</ul>
Strong organizational skills, attention to detail and a team player.
Familiarity with Google Ads, Google Analytics, Call Tracking Platforms, Meta Business Suite, and related platforms
Excellent written and verbal communication skills
Comfortable managing multiple onboarding projects simultaneously in a fast-paced environment
Why Join Ferocious Media
At Ferocious Media, we pride ourselves on creating impactful digital solutions for clients in the service industries. As an Implementation Specialist, you’ll be at the center of that mission—turning vision into execution. You’ll be part of a passionate, collaborative team that thrives on clarity, quality, and innovation.
Ready to make an impact? Apply now and take the lead in building high-performing digital experiences at Ferocious Media.
Company DescriptionFounded in 2006, Ferocious Media Group is a fast growing leading digital marketing agency that specializes in helping service trade businesses achieve their marketing goals. We are a team of experienced and passionate professionals who are committed to providing our clients with the highest quality services. Here are some of the reasons why you should consider working at Ferocious Media Group: We offer a competitive salary and benefits package. We provide a challenging and rewarding work environment. We offer opportunities for growth and development. We are a team of experienced and passionate professionals. We are committed to providing our clients with the highest quality services. 
<h3>Company Description</h3>
Founded in 2006, Ferocious Media Group is a fast growing leading digital marketing agency that specializes in helping service trade businesses achieve their marketing goals. We are a team of experienced and passionate professionals who are committed to providing our clients with the highest quality services.\r\nHere are some of the reasons why you should consider working at Ferocious Media Group:\r\nWe offer a competitive salary and benefits package.\r\nWe provide a challenging and rewarding work environment.\r\nWe offer opportunities for growth and development.\r\nWe are a team of experienced and passionate professionals.\r\nWe are committed to providing our clients with the highest quality services.

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