<h3>Job Description</h3>
Job DescriptionSalary: $40,000 - $50,000 
Job Description
Premier Managed IT Service Company that delivers IT products and services to small businesses nationally is looking to add an experienced, Help Desk Engineer in their Georgia office. This position will provide growth opportunities to other senior technical client-facing roles of our firm and requires a proactive, hard-working individual with a can-do attitude and the ability to wear multiple hats in a fast-paced environment. We are looking for the best and brightest to join our growing team.
 
We demand people who:
<ul>
<li>Care about our clients</li>
<li>Are passionate about what they do</li>
<li>Are team players, and willing to help other team members</li>
<li>Believe in doing things right the first time</li>
<li>Are dedicated to continual improvement</li>
<li>Embody positivity</li>
</ul>
 
Everyday Duties
<ul>
<li>Provide and maintain superior customer experience through effective ongoing communication, with clients, vendors, and our technical support staff</li>
<li>Respond to incoming phone calls and email help desk requests using our ticketing system</li>
<li>Respond to incoming calls and emails regarding information technology problems, using help desk software.</li>
<li>Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications</li>
<li>Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.</li>
<li>Communicate with third-party support and PC equipment vendors.</li>
<li>Communicate with vendors on open tickets on behalf of our clients and engineers</li>
<li>Identify and learn appropriate software and hardware used and supported by the organization.</li>
<li>Provide thorough follow-up on tickets to ensure satisfactory completion</li>
</ul>
 
Qualifications
<ul>
<li>Previous help desk experience (2+ years required)</li>
<li>Good interpersonal skills, with a focus on rapport-building, listening, and questioning skills</li>
<li>Highly self-motivated and directed</li>
<li>Ability to effectively prioritize and execute tasks</li>
<li>Experience with Windows desktop and server operating systems, including Windows 2016-2022 and Windows 10 - Windows 11</li>
<li>Experience with Mac OS X Configuration and troubleshooting</li>
<li>Knowledge of Microsoft Active Directory</li>
<li>Knowledge of computer hardware</li>
<li>Good understanding of the organization's goals and objectives</li>
<li>Experience working in a team-oriented, collaborative environment</li>
<li>Ability to absorb and retain information quickly</li>
<li>Ability to present ideas in user-friendly language</li>
<li>Proven analytical and problem-solving abilities</li>
<li>Customer service orientation</li>
<li>Ability to conduct research into a wide range of computing issues as required</li>
</ul>
 
Education Requirements: Bachelor's degree
 
Preferred Certification Requirements:
<ul>
<li>Network +</li>
<li>Microsoft certifications a plus</li>
</ul>
 
Required Certification Requirements:
<ul>
<li>A +</li>
</ul>
 
Job Type: Full-time
 
Salary + Benefits:
<ul>
<li>$40,000.00 - 50,000.00 /year - based on relevant experience</li>
</ul>
 
Some of Our Benefits include
<ul>
<li>Paid Time Off (PTO)</li>
<li>Matching 401K</li>
<li>Subsidized individual &amp; family health, dental, and vision insurance plans</li>
<li>Ongoing company-funded professional development &amp; education allowances</li>
<li>Much more!</li>
</ul>
 
Please complete the following assessment to be considered for hire: <a href="https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881" target="_blank">https://www.ondemandassessment.com/link/index/JB-LF6EWZ2MR?u=1096881</a>
 
#ZR

IT Help Desk Analyst - Atlanta, GA

<h3>Job Description</h3>
Contract Duration: 12/15/2025 – 06/30/2026 Location: Dauphin County, PA (100% onsite at The Riverfront Office Center, 1101 South Front St., Harrisburg, PA 17104) Local Preference: Candidates local to the Harrisburg, PA area are preferred. 
<ul>
<li> Interview Process: The hiring team will contact candidates directly for interviews. </li>
<li> Scope of Work: No Tier 2 work will be performed; this is an operational role focused on customer service and reliability. </li>
<li> Saturday Work: Scheduled Saturday work (8 AM – 12 PM) once per quarter, with at least two weeks' notice. </li>
<li> Work Arrangements: This position is 100% onsite. The team teleworks every Friday. </li>
<li> Training Cycle: Training runs 3-4 weeks, with a start date typically 2-3 weeks after acceptance. </li>
<li> Badge Policy: No fee required for badges at the current location. </li>
<li> In-Person Interview: This requisition includes an hour-long in-person interview. </li>
</ul>
 Position Overview: PennDOT is seeking a Tier 1 Help Desk Analyst to provide technical support and customer service for end users. This role is 100% phone-based, focusing on password resets, application support, and troubleshooting within a team environment. The position requires strong communication, reliability, and basic IT skills. Training lasts 3-4 weeks, with a start date typically 2-3 weeks after acceptance. The team teleworks every Friday. Key Responsibilities: 
<ul>
<li> Provide technical assistance and support to end users via phone for hardware, software, and systems. </li>
<li> Investigate and resolve computer software and hardware issues. </li>
<li> Create and escalate Remedy trouble tickets to Tier 2 or third-party providers as needed. </li>
<li> Reset or restore mainframe, LAN, and User IDs/passwords through RACF or Active Directory. </li>
<li> Diagnose and coordinate repairs by dispatching and tracking service providers. </li>
<li> Research and update reference materials to resolve end-user issues. </li>
<li> Support users with limited computer knowledge, demonstrating patience and resourcefulness. </li>
<li> Work in a team environment, completing assigned tasks with strong organizational and communication skills. </li>
</ul>
 Required Skills: 
<ul>
<li> 1+ years of IT Service Desk and/or Call Center experience. </li>
<li> Experience with call tracking and ticketing software. </li>
<li> Basic User &amp; Security Group Active Directory administration. </li>
<li> Proficiency in Microsoft Windows 7 and Office 365, including troubleshooting permissions, calendar sharing, and delegation. </li>
<li> Above-average communication skills, both written and verbal. </li>
<li> Ability to support users with varying technical knowledge. </li>
<li> Self-motivated with a focus on delivering excellent customer service.</li>
</ul>

Tier 1 Help Desk

<h3>Job Description</h3>
Job Description
POSITION SUMMARY: The Help Desk Support Analyst I will be responsible for providing first-level contact for incoming systems issues. The Analyst plays a crucial role in maintaining the efficiency and productivity of our organization by ensuring timely and effective resolution of IT-related problems. Responsibilities will include troubleshooting hardware and software problems, providing basic technical support, and escalating more complex issues as needed. You will play a crucial role in maintaining the efficiency and productivity of our organization by ensuring timely and effective resolution of IT-related problems.
ESSENTIAL RESPONSIBILITIES:
<ul>
<li>Technical Support: Respond to and resolve incoming support requests via phone, email, or ticketing system in a timely and professional manner.</li>
<li>Troubleshooting: Diagnose and resolve basic hardware, software, and network issues. This includes setting up new user accounts, installing software, and troubleshooting common problems.</li>
<li>Documentation: Maintain accurate records of all support requests and resolutions in the ticketing system. Document issues, solutions, and recurring problems to help improve overall support processes.</li>
<li>User Assistance: Provide guidance and support to end-users on how to use software applications, operate hardware, and follow IT policies and procedures.</li>
<li>Escalation: Identify and escalate complex technical issues to Tier 2 or higher-level support teams as needed, ensuring clear and detailed information is provided for resolution.</li>
<li>System Monitoring: Monitor and report on system performance, alerting higher-level support staff to potential issues or irregularities.</li>
<li>Training and Development: Stay current with new technologies and best practices in IT support. Participate in ongoing training and development activities to improve technical skills and knowledge.</li>
</ul>
<ul>
<li>Other duties as assigned. </li>
</ul>
Required Education and Experience:
<ul>
<li>High school diploma or equivalent required; Associate's degree in Computer Science, Information Technology, or a related field preferred. Bachelor’s Degree Preferred</li>
<li>1-2 years of experience in a technical support or help desk role preferred, but entry-level candidates with relevant skills and a strong willingness to learn are encouraged to apply.</li>
<li>Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Familiarity with networking concepts is a plus.</li>
<li>Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are a plus but not required.</li>
</ul>
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Strong verbal and written communication skills required. The employee frequently is required to sit for long periods of time; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency. Repetitive motion of upper body required for extended use of computers and telephones. Position requires the ability to install, carry, lift and move equipment up to 50 lbs. on a regular basis. 
Position Type/Expected Hours of Work:
This is a full-time position that requires regular and reliable on-site attendance. Days and hours of work are 8am-5pm. Based on business need, the ability to work a flexible schedule, including some overtime as approved in advance. This position will participate in a revolving on-call schedule, being on-call for one week a month to respond to after-hours issues. 
Travel:
This position will require occasional travel to other clinic locations.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement 
White-Wilson Medical Center, P.A. and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Help Desk I

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Paid Holidays</li>
<li>Retirement Plan Matching</li>
<li>Competitive salary</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul>
 Why Join SystemsNet? Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment. We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments. Requirements: 
<ul>
<li>Entry-level experience with a passion for IT and Technology</li>
<li>Excellent communication skills - both written and verbal English</li>
<li> A strong desire to learn new skills, systems, and technologies</li>
<li>Robust problem-solving abilities with an analytical mindset</li>
<li> Ability to adapt quickly to changing tasks and business needs</li>
<li> Familiarity with Windows-based network environments and protocols</li>
<li> Solid understanding of PC hardware, software, and desktop systems</li>
<li> Experience with break/fix tasks, installations, and software upgrades</li>
<li> Knowledge of Active Directory, Exchange, Office 365, and iOS is a plus (not required)</li>
<li> Comfortable in a role that involves frequent client interaction and outstanding service</li>
</ul>
**This is not a remote position and you will be required to commute to Willow Grove each day.

Help Desk Analyst Level 1 Entry Level

<h3>Job Description</h3>
Job Description
IT Help Desk Analyst, Center Township, PA
ARDEX Americas (<a href="http://www.ardexamericas.com" target="_blank">http://www.ardexamericas.com</a>) is a global leader in high-performance building solutions. Our purpose is clear: passionately innovating responsible building solutions that deliver lasting performance, reduce environmental impact, and support the evolving needs of our customers. Our culture blends experienced professionals with rising talent to create a meaningful environment where stability meets growth, talent is celebrated, and potential is realized. At ARDEX, we don't just build materials-we build careers, relationships, and a more sustainable future.
We are immediately hiring an IT HELP DESK ANALYST to provide technical support and assistance to users across the ARDEX Americas business (U.S., Canada, Mexico and Latin America), troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime and helping users stay productive.
This role is ideal for someone who enjoys engaging with people, thrives in a collaborative environment, and is naturally curious about IT technology and how it can improve the workplace. If you're energized by solving problems and helping others succeed through technology, we'd love to meet you.
This position is full-time based out of our Corporate offices, 20 minutes North of Pittsburgh International airport.
What you will do:
<ul>
<li>Respond to IT support requests from employees.</li>
<li>Troubleshoot and fix hardware and software problems.</li>
<li>Provide excellent customer service and quick resolutions.</li>
<li>Escalate complex issues to senior IT staff when needed.</li>
<li>Set up and configure computers and other devices.</li>
<li>Keep track of PCs, Laptops, cell phones, and other IT assets.</li>
<li>Share updates and solutions with users and teams.</li>
<li>Stay current on IT tools and systems.</li>
<li>Prioritize and manage multiple support requests.</li>
<li>Document issues and resolutions clearly.</li>
</ul>
 
What you will bring to ARDEX:
<ul>
<li>Experience in IT support and using ticketing systems (Freshdesk is a plus).</li>
<li>Familiarity with Windows, Office 365, iOS, and remote support tools like Teams or LogMeIn Rescue.</li>
<li>Basic knowledge of digital marketing, social media, and CRM tools is helpful.</li>
<li>Strong problem-solving and communication skills.</li>
<li>Understanding of networking basics (Wi-Fi, VPN, IP addresses)</li>
<li>Ability to manage multiple tasks and prioritize based on urgency.</li>
<li>Team player with a proactive attitude.</li>
<li>Comfortable with change and eager to learn.</li>
<li>German language skills are a plus.</li>
<li>Willingness to travel occasionally to other ARDEX locations to provide support.</li>
</ul>
Education
<ul>
<li>Associate's degree in information technology and/or relevant work experience.</li>
</ul>
 Benefits:
<ul>
<li>Generous Paid Time Off (PTO) and 11 Paid Holidays</li>
<li>Paid Parental Leave to support growing families.</li>
<li>401(k) with Company Match to help you save for retirement.</li>
<li>Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)</li>
<li>Company-paid Disability, Life, and AD&amp;D Insurance and Travel Assistance</li>
<li>Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)</li>
<li>Tuition Assistance for associate and bachelor’s degrees</li>
<li>Discounted Gym Memberships to support your fitness goals</li>
<li>Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!</li>
<li>Scenic corporate offices with free parking and woodland walking trails!</li>
</ul>
Be part of the team that’s Building Tomorrow at <a href="http://www.ardexamericas.com" target="_blank">www.ardexamericas.com</a>
ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

IT Help Desk Analyst - Center Township, PA

<h3>Job Description</h3>
Job DescriptionThe Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us! What you will do: 
<ul>
<li>Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications. </li>
<li>Maintaining an inventory of agency software and hardware. </li>
<li>Working with VITA to manage the refresh process in order to take advantage of equipment upgrades. </li>
<li>Providing security for file shares and other applications. </li>
</ul>
 What the ideal candidate must possess: 
<ul>
<li>At least one year of experience providing helpdesk and desktop support. </li>
<li>A strong work ethic and exceptional customer service skills. </li>
<li>Demonstrated experience with PCs, laptops, tablets and other hardware. </li>
<li>Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11. </li>
<li>Detailed experience with Microsoft Office and application support. </li>
<li>Demonstrated skills with supporting remote users. </li>
<li>Working knowledge of help desk ticketing systems. </li>
<li>Basic understanding of computer networking. </li>
<li>Troubleshooting skills with ability to resolve problems quickly and thoroughly. </li>
<li>Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee. </li>
<li>Good oral communications skills with the ability to interact with all levels of agency personnel. </li>
<li>Ability to think strategically and cross culturally, and independently implement new initiatives and projects. </li>
<li>Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested. </li>
<li>Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments. </li>
</ul>
 RequirementsSkill Required / Desired Amount of Experience Helpdesk and desktop support Required 3 Years Hardware support (PCs, laptops, tablets, printers, scanners, monitors) Required 3 Years Microsoft Windows 10 and 11 Required 3 Years Microsoft Office 365 Support Required 3 Years Remote user support Required 2 Years Basic computer networking knowledge Required 2 Years Experience supporting Xerox multifunction hardware Highly desired 1 Years Experience with VITA systems or processes Highly desired 1 Years HP and/or Dell certification Highly desired 1 Years A+ certification Highly desired 1 Years

Help Desk Analyst 4 - onsite Richmond, VA

<h3>Job Description</h3>
Job Description
Job Title: Help Desk Professionals (Tier 1- Tier 3) Company: Virtual Technologies Group (VTG)&nbsp; Location: Hybrid/Remote, Maumee, OH Department: Managed Services Vacancy Opening: October 2025/Evergreen Travel: N/A Position Type:&nbsp;Full-Time Employee Type: FTE/Hourly&nbsp; Company Overview:&nbsp; Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. Position Overview Virtual Technologies Group is seeking dynamic, customer-focused Help Desk Professionals across Tier 1 to Tier 3 levels to provide technical support and service excellence to our clients. Whether you're just entering the tech support world or you're a seasoned troubleshooter, we have a place for you in our growing team. These opportunities will be available October of 2025. Day-To-Day Duties and Responsibilities &nbsp;
<ul>
<li>Staff Mentorship &amp; Training: Provide coaching, performance reviews, and ongoing training to Tier 1 and Tier 2 staff; foster career development</li>
<li>Process Optimization: Identify opportunities to streamline troubleshooting workflows and ticket escalation processes; implement industry best practices</li>
<li>Incident &amp; Escalation Oversight: Coordinate response to critical issues and ensure timely resolution; serve as the final escalation point for complex cases</li>
<li>Documentation Management: Maintain detailed records, SOPs, and technical documentation for internal use and compliance</li>
<li>Cross-Department Collaboration: Act as a liaison between support, engineering, and product teams to ensure unified service delivery</li>
<li>Technology Planning &amp; Procurement: Contribute to vendor selection and purchasing decisions for support tools, software, and IT hardware</li>
<li>Performance Reporting: Monitor support analytics, generate reports, and present insights to leadership on trends and improvement areas</li>
</ul>
Preferred Qualifications
<ul>
<li>CompTIA A+ – Foundational IT skills (ideal for Tier 1 support</li>
<li>CompTIA Network+ – Networking concepts and troubleshooting</li>
<li>CompTIA Security+ – Entry-level cybersecurity fundamentals</li>
<li>Microsoft Certified: Modern Desktop Administrator Associate – Desktop deployment and support</li>
<li>Microsoft 365 Certified: Fundamentals or Enterprise Administrator Expert – Administration of Microsoft cloud and productivity tools</li>
<li>Cisco Certified Support Technician (CCST) – Entry-level networking and cybersecurity knowledge</li>
<li>Cisco Certified Network Associate (CCNA) – Intermediate networking, switching, and routing skills</li>
<li>ITIL Foundation Certification – Best practices in IT service management and incident handling</li>
<li>HDI Support Center Analyst (HDI-SCA) – Customer service and help desk operations</li>
<li>Apple Certified Support Professional (ACSP) – macOS troubleshooting and Apple ecosystem support</li>
<li>Google IT Support Professional Certificate – Foundations for IT support and operations</li>
<li>VMware Certified Technical Associate (VCTA) – Virtualization knowledge for Tier 3-level troubleshooting</li>
<li>Jamf Certified Associate – Apple device management and support in enterprise settings</li>
</ul>
 Why Join Us? At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry. Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career. Benefits Overview: VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match. EEO Statement:&nbsp; VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact <a href="mailto:HR@vtgus.com" target="_blank">HR@vtgus.com</a>. &nbsp;
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4SzhRu7fW1

Help Desk Professionals

<h3>Job Description</h3>
Job DescriptionKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday. The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer’s location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/conﬁguration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.Qualiﬁcations:
<ul>
<li>Bachelors and 3+ years' experience</li>
<li>Associates and 5+ years' experience&nbsp;</li>
<li>High School and 7+ years' experience&nbsp;</li>
</ul>
Preferred Qualiﬁcations:
<ul>
<li>
<ul>
<li>2 years+ of MacOS and iOS support</li>
</ul>
</li>
</ul>
Required Skills:
<ul>
<li>
<ul>
<li>Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Conﬁguration/Removal, Performance Tuning)</li>
<li>Advanced experience in Mac Operating Systems, Experience imaging/reinstalling MacOS software</li>
<li>Incident/Request (Analysis, Documentation)</li>
<li>Root Cause Analysis, Active Directory Management, Workstation Imaging/Reimaging</li>
<li>Mobile Device Management (Provision, Reset, Remote Wiping)</li>
<li>Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)</li>
<li>Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)</li>
<li>Eﬀective written and oral communication skills</li>
<li>Strong ability to troubleshoot Mac hardware and software issues</li>
<li>Strong customer service and communication skills for in-person support as well as remote support</li>
<li>The individual must be willing to work alone and within a team</li>
<li>Ability to follow deﬁned processes</li>
<li>CRM/Ticketing/ACD Systems</li>
</ul>
</li>
</ul>
Desired Skills:
<ul>
<li>
<ul>
<li>ITIL Service Management</li>
<li>Policy Analysis</li>
<li>Workstation Patching/Testing</li>
<li>Desktop Engineering</li>
<li>Release Management</li>
<li>Knowledge Management</li>
</ul>
</li>
</ul>
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Tier II Help Desk

<h3>Job Description</h3>
Job Description
Position: Help Desk/Data Quality Analyst Location: Indianapolis, IN (46204) Client: State of Indiana Duration: 12+ Months
Job Description: We are seeking a Help Desk/Data Quality Analyst to support the accuracy and timeliness of immunization information systems. This role involves validating healthcare data and transforming it into actionable insights, utilizing strong T-SQL skills to manage large datasets.
Key Responsibilities:
<ul>
<li>Perform data quality assessments on immunization records, ensuring validation and standardization.</li>
<li>Write and optimize T-SQL queries for analyzing and cleaning large healthcare datasets.</li>
<li>Collaborate with healthcare providers and public health partners to resolve data submission errors.</li>
<li>Develop dashboards and reports to track provider compliance and system accuracy.</li>
<li>Investigate data anomalies and recommend process improvements.</li>
</ul>
Required Skills:
<ul>
<li>Strong proficiency in T-SQL (5+ years)</li>
<li>Experience with large relational databases (SQL Server preferred) (5+ years)</li>
<li>Excellent problem-solving and communication skills (5+ years)</li>
<li>Familiarity with immunization registries and HL7 messaging (highly desired)</li>
<li>Experience with reporting tools like Power BI or Tableau (highly desired)</li>
</ul>
To Apply: Please send your resume to <a href="mailto:jobs@eliteworkforceinc.com" target="_blank">jobs@eliteworkforceinc.com</a> with the subject "Resume Submission" for immediate attention.

1,528 Help Desk Analyst Jobs