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<h3>Job Description</h3>
Job Description
About UPFRNT
Founded in Singapore, UPFRNT is a technology-enabled asset management company that revolutionizes the traditional landlord-tenant relationship by providing upfront rent payments to property owners. The company handles all aspects of real estate asset management including asset enhancement initiatives, rent guarantee, tenancy management, leasing, evictions, maintenance, and inventory management; providing property owners with both convenience and guaranteed returns on their investment.
Role Description
We are seeking a business development and client services manager to support the expansion into Atlanta. This is a strategic hire with a clear pathway to a leadership position in our organization. This is a foundational hire for our Georgia expansion, suited for someone who thrives in building from the ground up and is motivated by the opportunity to lead and disrupt.
Key Responsibilities
<ul>
<li>Drive business development: identify, pitch, and close third-party management and leasing contracts.</li>
<li>Serve as primary account manager: own client relationships, reporting, and satisfaction.</li>
<li>Oversee property operations coordination: collaborate with PM teams/vendors to deliver KPIs.</li>
<li>Manage P&amp;L, budgeting, and financial reporting for assigned sites.</li>
<li>Ensure compliance, tenant satisfaction, and occupancy targets.</li>
</ul>
Business Leadership
<ul>
<li>Assume overall P&amp;L responsibility for all operations within the assigned city or state territory</li>
<li>Develop and execute strategic business plans to achieve organizational goals and objectives</li>
<li>Monitor performance metrics and implement continuous improvement initiatives</li>
<li>Make critical business decisions to optimize resource allocation and operational efficiency</li>
</ul>
Client &amp; Partnership Management
<ul>
<li>Build and maintain strong relationships with landlords and key clients</li>
<li>Identify and develop strategic partnerships to enhance business opportunities</li>
<li>Serve as the primary point of contact for high-level client concerns and negotiations</li>
<li>Lead partnership development initiatives to expand business reach and capabilities</li>
</ul>
Team Leadership &amp; Management
<ul>
<li>Provide direct leadership to the Portfolio Manager, Technical Director, and Marketing Manager</li>
<li>Foster a collaborative, high-performance culture focused on operational excellence</li>
<li>Guide and mentor team members to develop their professional capabilities</li>
</ul>
Strategic Planning &amp; Implementation
<ul>
<li>Collaborate with HQ to align local operations with company-wide strategies</li>
<li>Identify market opportunities and develop plans to capitalize on them</li>
<li>Evaluate competitive landscape and position the business for sustainable growth</li>
<li>Lead change management initiatives as required by evolving business needs</li>
</ul>
Financial Oversight
<ul>
<li>Manage budgets, forecasting, and financial planning for the territory</li>
<li>Analyze financial performance and implement strategies to improve profitability</li>
<li>Ensure compliance with financial policies and procedures</li>
<li>Report financial outcomes and projections to HQ leadership</li>
</ul>
Qualifications
<ul>
<li>5+ years in multifamily management, BD, or client relations (large-scale portfolios preferred).</li>
<li>Proven success in growing property contracts or leasing volumes.</li>
<li>Strong financial acumen: P&amp;L, budgeting, KPI achievement</li>
</ul>
 #hc196492

Business Development and Client Services Manager

<h3>Job Description</h3>
Job Description&nbsp;
The Client Services Specialist is the primary point of contact for clients seeking services at the Youth and Family Services, Behavioral Health Outpatient Offices. They complete pre-intake screenings and collect client demographics. The Client Services Specialist coordinates the flow of client services, case assignments, insurance benefit checks, review chart information and ensure completion of releases of information.&nbsp;
essential duties&nbsp;&nbsp;
Administrative Tasks&nbsp;
<ol>
<li>Answer and transfer telephone calls to the appropriate employees.</li>
<li>Fulfill client record requests, with support from the Business Manager and Clinical Managers.</li>
<li>Utilize online insurance eligibility tools to verify client insurance coverage and communicate benefits to client or guarantor.</li>
<li>Collect payment from clients and/or account guarantor for services rendered.</li>
<li>Ensure office supplies remain stocked and main areas are presentable.</li>
<li>Support the Business Manager with day-to-day tasks.</li>
</ol>
Coordination of Services&nbsp;
<ol>
<li>Screen telephone calls and determine if the caller is eligible for any services.</li>
<li>Provide appropriate referrals to callers who are not eligible for any services.</li>
<li>Collect client demographic information and the reason for the referral, from the caller.</li>
<li>Enter accurate client data into Credible, the Electronic Medical Record.</li>
<li>Manage a master calendar for scheduling intakes and ongoing appointments.</li>
<li>Provide new clients with all required pre-assessment paperwork.</li>
<li>Coordinate the schedules for multiple Counselors and Therapists and notify them of new clients and/or any adjustments to schedules.</li>
<li>Provide high quality, consistent and culturally responsive services.</li>
</ol>
Other Duties&nbsp;
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;

job requirements&nbsp;
a. Education and Experience&nbsp;
<ul>
<li>High School Diploma or General Certificate of Education (GED).&nbsp;</li>
<li>A minimum of 2 years of relevant working experience.&nbsp;</li>
<li>Demonstrated knowledge of MS365 Power Platform.</li>
</ul>
b. Additional Requirements
<ul>
<li>Must satisfactorily pass criminal history check.&nbsp;</li>
<li>Must satisfactorily pass tuberculosis (TB) test.&nbsp;</li>
<li>Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment).&nbsp;</li>
<li>Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth. &nbsp;</li>
<li>Employees and volunteers who operate their own vehicle(s) on Friends of Youth business must carry auto liability insurance that complies with the requirements of Friends of Youth. &nbsp;</li>
<li>Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens. &nbsp; </li>
</ul>
c. Knowledge, Skills and Abilities
<ul>
<li>Able to engage with diverse populations in a culturally responsive manner. &nbsp;</li>
<li>Demonstrate a commitment to the values of diversity, equity, and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity. &nbsp;</li>
<li>Strong commitment to Friends of Youth’s mission, vision, and values.&nbsp;</li>
<li>Excellent verbal and written communication skills. &nbsp;</li>
<li>Able to communicate effectively with a wide range of professionals.&nbsp;</li>
<li>Able to manage and organize multiple tasks and competing priorities.&nbsp;</li>
<li>Able to maintain strong personal and professional boundaries.&nbsp;</li>
<li>Exceptional attention to details when entering client information into Electronic Medical Record.&nbsp;</li>
<li>Demonstrate flexibility in work setting.&nbsp;</li>
<li>Proficient skill set with Microsoft Office programs. &nbsp; </li>
</ul>
d. Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;
While performing the duties of this job, the employee is regularly required to sit for long periods of time. &nbsp;In this position, you must be able to regularly lift and/or move up to 50 pounds and be able to access program locations, including the need to use stairs.&nbsp; 
 
Compensation details: 26-32.5 Hourly Wage
 
PIe55f9aa536c1-25405-38444300

Client Services Specialist - YFS

<h3>Job Description</h3>
Job DescriptionOur Mission:&nbsp;The Black Mental Health Corporation strives to provide excellent, quality mental health care to underserved communities. It is the goal of The Black Mental Health Corporation to rebuild these communities, one family at a time through excellent mental health, community based and social assistance services.&nbsp;Our History:&nbsp;TBMHC was created by founder Desmond Yanamayu with black people in mind, after realizing this diverse population experiences challenges and struggles that are unique from many other racial/ethnic groups. Because of this, he wanted to create a space where black people could feel comfortable getting counseling with someone who understood their issues. Even still, The Black Mental Health Corporations services are open to people of all ethnicities and racial backgrounds.Join us at The Black Mental Health Corporation, where we strive to create a supportive environment for all individuals, with a special focus on the unique challenges faced by the Black community. We welcome candidates from all ethnicities and backgrounds who are committed to making a difference in the lives of children, adolescents, and families. Values:T – TransparencyWe operate with honesty, openness, and integrity in every interaction—with our clients, our team, and our community. We believe trust is built through clear communication and ethical practices. B – BelongingWe create safe spaces where clients and staff feel valued, seen, and respected. We honor the lived experiences of Black individuals and all marginalized communities, fostering an environment of inclusion and cultural humility. M – Mission-DrivenEvery decision we make is rooted in our mission to provide high-quality, culturally responsive mental health care. We are committed to empowering individuals, strengthening families, and uplifting our community. H – Healing-CenteredWe approach our work through a healing-centered lens—acknowledging trauma, celebrating resilience, and supporting holistic wellness for clients and team members alike. C – CollaborationWe believe that collective impact is greater than individual effort. We build strong partnerships within our organization and the community to provide the best possible care and promote mental health equity. Position SummaryAs the first face clients see and the last voice they hear, you play a critical role in making people feel safe, heard, and supported. The Client Services Coordinator is a warm, organized, and proactive professional who ensures that every client interaction at the front desk, on the phone, or via email is handled with care and competence. The Client Services Coordinator manages the reception area, schedules client appointments, verifies insurance, collects co-pays, and ensures accurate record-keeping. This role blends hospitality with healthcare operations, requiring a personable presence, attention to detail, and a strong understanding of mental health office procedures. You’ll report to, assist the Practice Manager, and work side-by-side with the Administrative Operations Coordinator, to support TBMHC’s clinical and business functions. Key ResponsibilitiesClient Interaction &amp; Reception 
<ul>
<li>Greet clients and visitors with professionalism and warmth.</li>
<li>Maintain a clean, welcoming, and organized reception area, stocked with snacks, candy, and calming ambiance items.</li>
<li>Provide client satisfaction at all times.</li>
</ul>
Scheduling &amp; Communication
<ul>
<li>Schedule, reschedule, and cancel appointments using Athena EHR and follow up with reminders.</li>
<li>Monitor the front desk email and phone lines; relay messages to clinicians.</li>
<li>Assist clients with portal access, login issues, and password resets.</li>
</ul>
Registration &amp; Intake
<ul>
<li>Register new clients: collect insurance details, IDs, demographic info, signed consents.</li>
<li>Update records with changes in address, insurance, or contact info.</li>
<li>Walk clients through digital forms and use of the online portal.</li>
</ul>
Insurance Verification &amp; Billing Support
<ul>
<li>Verify client eligibility using Athena and external payer portals.</li>
<li>Collect co-pays via portal, card, or cash, and issue receipts.</li>
<li>Assist in pre-authorizations when needed and explain benefits to clients.</li>
<li>Follow up on overdue balances and answer billing-related questions.</li>
</ul>
Administrative Office Duties
<ul>
<li>Sort, distribute, and manage mail and deliveries.</li>
<li>Complete daily open/close duties: lighting, trash, office reset</li>
<li>Handle phone calls, faxes, scanning, filing, and basic data entry.</li>
<li>Maintain confidentiality when handling medical records and documentation.</li>
<li>Ensure HIPAA compliance in all areas of communication and recordkeeping.</li>
</ul>
You’ll coordinate daily with our Administrative Operations Coordinator to: 
<ul>
<li>Ensure accurate insurance entries and file transitions.</li>
<li>Support hiring-related documentation and client intake alignment.</li>
<li>Provide consistent messaging and scheduling support for providers.</li>
<li>Work together on shared tasks like inventory, safety checks, and front office organization.</li>
</ul>
Qualifications
<ul>
<li>2+ years of experience in a medical office, front-desk, or behavioral health setting strongly preferred.</li>
<li>High school diploma or equivalent required; associate’s or bachelor’s degree a plus.</li>
<li>Knowledge of mental health terminology and common office procedures.</li>
<li>Strong computer literacy: Apple/IOS computers Athena EHR platform, Google Suite, Microsoft Office, and&nbsp;</li>
<li>Proven ability to handle sensitive and confidential client information appropriately.</li>
<li>Excellent customer service, phone etiquette, and verbal communication skills.</li>
<li>Ability to multitask with poise in a high-paced environment.</li>
</ul>
Ideal Candidate Traits
<ul>
<li>Friendly, warm, and emotionally intelligent with a calming presence.</li>
<li>Extremely detail-oriented and loves a structured front desk routine.</li>
<li>Clear communicator who can explain processes, answer questions, and troubleshoot calmly.</li>
<li>Loves being part of a mission-driven team supporting mental health in the Black community. </li>
</ul>
 Tags #CompassHealth #SignatureHealth #ApplewoodCenters #CareAlliance #BlackMentalHealth #ClevelandJobs #BehavioralHealthAdmin #HealthcareJobs #HRandCompliance #Bellefaire #frontline #ohioguidestone #CompassHealth #BehavioralHealthJobs #MedicalSecretary #MentalHealthFrontDesk #AthenaJobs

Client Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Schedule: Monday through Friday 6:00a to 1:00p and Saturdays 7:00a - 9:00a
Pay Range: $18-20/hr 
 
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.
 
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
 
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
<ul>
<li>Subsidized medical, dental, and vision insurance</li>
<li>Health savings account</li>
<li>Short and long-term disability insurance</li>
<li>Life insurance</li>
<li>Paid sick, vacation, and holiday time</li>
<li>401K retirement plan with match</li>
<li>Tuition and Continuing Medical Education reimbursement up to 100%</li>
<li>Employee assistance program to support your mental health and wellness</li>
<li>Ongoing professional development </li>
</ul>
 
We’re looking for someone who:
<ul>
<li>Enjoys a consistent schedule.</li>
<li>Is excited to work in an outpatient setting, much like a doctor’s office. </li>
<li>Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li>
</ul>
 
Responsibilities:
<ul>
<li>Greets and attends to clients in person and over the phone</li>
<li>Answers all phone calls in a professional and courteous manner</li>
<li>Manages the patient flow of a high volume of clients in a fast-paced environment</li>
<li>May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record</li>
<li>Schedules appointments using electronic scheduling system</li>
<li>Completes accurate documentation of client visits in their electronic health record</li>
<li>Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.</li>
<li>Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record</li>
<li>Establishes client payment plans and financial contracts, collects and posts payments</li>
<li>Ensures confidentiality of all client and employee information</li>
<li>Assists in the de-escalation of clients using a trauma-informed approach</li>
<li>Triages client issues to secure most appropriate solution Introduces clients to the</li>
<li>Recovery Connect engagement app and help them navigate it as needed</li>
<li>Completes end of day tasks, including reconciling deposit and payment records</li>
<li>Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day</li>
<li>Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff</li>
<li>Participates in in-service/education regarding</li>
<li>Quality Improvement or required job-focused education</li>
<li>Helps maintain inventory and assist in ordering clinic supplies</li>
<li>Performs general office duties, such as document preparation, scanning, faxing</li>
</ul>
Requirements:
<ul>
<li>High School Diploma/GED</li>
<li>1+ years of experience in customer service is required</li>
<li>1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required</li>
<li>Hospital front desk or multi-physician front desk experience preferred</li>
<li>For employees in the following states (TX/OH/MN/IN/WI): </li>
<li>Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview</li>
</ul>
 
Skills:
<ul>
<li>Ability to communicate clearly and effectively between all organizational levels and with outside providers</li>
<li>Basic computer knowledge, including ability to navigate in electronic health records</li>
<li>Culturally competent and sensitive to client and employee needs</li>
<li>Demonstrated ability in medication administration accuracy and ability to maintain accurate client records</li>
<li>Excellent organizational skills, accuracy, and attention to detail</li>
<li>Problem solving, conflict resolution, time management, and strong customer service skills</li>
<li>Strong team player comfortable working in a fast-paced setting</li>
<li>Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR</li>
<li>Flexible with the ability to work in a continuously changing environment</li>
<li>Ability to work flexible hours including nights, weekends, and holidays</li>
<li>Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)</li>
</ul>
Tools and Equipment:
<ul>
<li>Frequent use of a telephone, computer, printer, fax machine and copier</li>
<li>Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint</li>
<li>Frequent use of electronic health record</li>
</ul>
 
Physical Working Conditions and Office Setting Description:
<ul>
<li>Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment</li>
<li>Frequent and prolonged typing and operation of computer, keyboard, and telephones</li>
<li>Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds</li>
</ul>
 
#CLSTF
 
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
 
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Client Services Coordinat

<h3>Job Description</h3>
Job DescriptionJob Summary:
The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties/Responsibilities:
<ul>
<li> Help build the infrastructure and standard operating procedures for the department</li>
<li> Help create company guidelines particularly related to quality of service</li>
<li> Manage the department and ensure the team complies with company guidelines particularly related to quality of service.</li>
<li> Prepare knowledge-based documents such as summaries and responses to frequently asked questions.</li>
<li> Hire entry-level client service employees.</li>
<li> Train new employees in the company's customer service policies, procedures, and best practices.</li>
<li> Organize and oversee the schedules and work of the department.</li>
<li> Conduct performance evaluations that are timely and constructive.</li>
<li> Handle discipline and termination of employees as needed and in accordance with company policy.</li>
<li> Monitor or review calls or other correspondence between representatives and customers.</li>
<li> Ensure that representatives are informed about changes to company products and services.</li>
<li> Collect data and prepares reports on customer complaints and inquiries.</li>
<li> Prepare monthly reports summarizing the assigned client service team's performance.</li>
<li> Assist with budget preparation for the Client Service department.</li>
<li> Perform other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li> Bachelor's degree in business, technology or similar</li>
<li> At least five years of client service experience required.</li>
<li> At least two years of experience in a supervisory role preferred.</li>
<li> At least two years of experience in customer service or customer success in the manufacturing industry</li>
<li> Excellent communication and presentation skills</li>
<li> Must be personable and enjoy working with people in an entirely customer-facing role</li>
<li> Knowledge of project management/delivery methods and tools</li>
<li> Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured</li>
<li> Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision</li>
<li> Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues</li>
<li> Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation</li>
<li> Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems</li>
<li> Experience in the Food &amp; Beverage or Consumer Packaged Goods domain preferred</li>
<li> Experience with Salesforce (or other CRM) desired</li>
<li> Ability to travel (job requires up to 30% travel)</li>
<li> Comfortable working as needed in a remote environment with video-conferencing tools</li>
<li> Excellent management and supervisory skills.</li>
<li> Excellent verbal and written communication skills.</li>
<li> Extensive knowledge of customer service procedures and principles.</li>
<li> Organized with attention to detail.</li>
<li> Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.</li>
<li> Ability to coach and mentor client service representatives.</li>
</ul>

Client Services Manager or Director

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Canton, MA Medicare certified Home Health Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek’s Best Place to Work for Diversity</li>
<li>Newsweek’s Best Place to Work for Women</li>
<li>Newsweek’s Best Place to Work (overall)</li>
<li>Newsweek’s Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Health

<h3>Job Description</h3>
Job Description
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. 
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com
Who Are We Looking For?
We are seeking an energetic and reliable professional to join our team as an Employer Services Associate. Successful candidates will be responsible for working directly with our Clients by answering incoming emails and calls, utilizing company policies to solve client issues, and escalating challenges to the managerial team when necessary. 
Our mission-driven associates are often the first point of contact for clients, so we are interested in hiring individuals with a passion to provide memorable client experiences with an ability to make quick and accurate decisions. As an Employer Services Associate at Vestwell, you are a dynamic individual who will work cross-functionally across teams in order to communicate and facilitate resolutions for any client satisfaction issues. 
What Will You Be Doing?
Day-to-day you will be expected to:
<ul>
<li>Partner with your designated team and cross-functionally with Client Success Manager to manage clients consisting of advisors and employers to ensure their servicing needs are being met and assist with administration issues</li>
<li>Manage client expectations to avoid any disconnects with process and timing standard</li>
<li>Collaborate across all internal teams in order to resolve any client issues and be the voice between our internal teams and our client to manage resolution, feedback, and satisfaction. </li>
<li>Share data-driven insights with our product teams to improve our platform and planning roadmap</li>
<li>Lead and/or attend scheduled client conference calls to provide plan status and updates on remediation of any client issues</li>
<li>Being the friendly, knowledgeable first point of contact for inbound inquiries </li>
<li>Conducting appropriate and timely follow up to ensure the highest level of service</li>
<li>Communicating in a relatable, humanized way to promote trust and allegiance</li>
<li>Creating tickets and providing follow-up as required</li>
<li>Adhering to client-facing and internal Service Level requirements</li>
<li>Handling complaints, troubleshooting problems, and providing solutions</li>
<li>Effectively gathering and analyzing information while using reason and good judgment to solve client problems</li>
<li>Researching with the Vestwell team, as needed, to resolve inbound inquiries and respond to clients within promised deadlines</li>
<li>Providing complete/accurate responses issued with empathy and understanding </li>
<li>Posting interaction within our tooling to document updates to client accounts</li>
</ul>
Requirements
The Necessities:
<ul>
<li>Team mentality and the ability to multitask while attending to a high volume of incoming inquiries </li>
<li>Develop and maintain a strong business partnership with employers and vendors</li>
<li>Strong time management and organizational skills to ensure the timeliness of all proactive and reactive communications</li>
<li>Strong commitment to superior customer service</li>
<li>Positive and proactive attitude</li>
<li>Proficiency is required with Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories as we are a paperless office</li>
<li>Excellent attention to detail and accuracy, proficient with numbers and basic calculations</li>
<li>Critical thinking skills to be able to use the information in front of you to come to quick and accurate conclusions</li>
</ul>
The Extras:
<ul>
<li>Retirement industry experience</li>
<li>Series 6, 7, 63, 65, 66</li>
<li>QKA, QKC</li>
<li>Six sigma</li>
<li>Previous experience from Banking, Financial Services, Payroll, Employee Benefits</li>
</ul>
This role will be based in our New York City HQ, King of Prussia, PA, or Austin, TX, and will be part of Vestwell's hybrid in-office operation (4x per week)
The expected base salary range for this position is $55K - $60K base. This position is eligible to participate in the Company Bonus Pool and is eligible to receive new hire equity in the Company. Please note that salary bands are based on NY and other similar metro areas and may differ based on where the role is ultimately hired.
OUR BENEFITS
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
OUR PROCESS It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.
For your awareness you will only receive correspondence from <a href="mailto:recruiting@vestwell.com" target="_blank">recruiting@vestwell.com</a> any other domain not ending in Vestwell.com is not our Recruitment team.
Vestwell's Privacy Policy. Attention California residents: In the course of conducting our business and complying with federal, state, and local government regulations governing such matters as employment, tax, insurance, etc., we must collect Personal Information from you. Should you accept employment with Vestwell you may view our California Privacy Rights Act here: Vestwell's California Privacy Rights Policy.

Associate, Client Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
Location: Bentonville, AR
R25_0015626
#LI-Hybrid
Job Description 
The Client Manager is responsible for creating and growing client relationships, understanding unique client priorities, identifying which NIQ solutions are best aligned, and delivering on the client’s strategic priorities. This position includes business development and revenue management responsibilities.
You’re the first to recognize a client need, collaborate where needed, and then turn it into a client solution. You can find opportunities and/or collaborate with other team members who discover an opportunity and work with them to meet the client need. You are flexible and easily adapt to a dynamic work environment. You’re a person who feels energized by successful collaboration. You manage relationships and expectations as well as you manage projects, and your experience speaks for itself. You are creative in leveraging data and analytics to answer tough client questions as part of a collaborative team.  You are comfortable explaining complex topics to people with varying levels of experience/understanding. You understand that your success is based upon your clients’ success. 
Responsibilities
<ul>
<li>Drive new relationships with key client contacts across targeted client teams, increase client penetration, and improve awareness of NielsenIQ products and services to drive revenue growth</li>
<li>Build collaborative relationships with cross-functional NielsenIQ Client Business Partners, Client Teams, and Practice Areas across all NielsenIQ teams (POS, Panel, Innovation/BASES, Analytics, Technology, Retail, Consumer Insights, Spectra, Connect Partners, Big Data, etc.)</li>
<li>Consult with clients and other NIQ team members to understand each client’s strategic business priorities and opportunities for engagement, identify potential revenue opportunities with customers, and secure those opportunities to achieve sales goals</li>
<li>Work collaboratively with clients to identify and deliver analytical insights that translate into actionable strategies and tactics to improve performance and deliver value against our products</li>
<li>Drive high customer satisfaction and willingness to recommend NielsenIQ to others in the industry</li>
<li>Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear, proactive insights and action-oriented recommendations</li>
<li>Drive strategic thought leadership with customers leveraging NIQ tools and assets</li>
</ul>
Qualifications 
<ul>
<li>3+ years of experience in the CPG industry and/or related sales, category management, market research/analytics space, including POS/Panel data </li>
<li>Prior experience with NielsenIQ (or similar) solutions preferred </li>
<li>Experience working with a CPG or retailer, specifically in roles related to merchandising, analytics, and data</li>
<li>Consultative client skills and innovative problem-solving skills </li>
<li>Polished, persuasive communication skills with experience in presenting data analysis to stakeholders and decision-makers</li>
<li>Strong analytical aptitude and proficiency in a range of software and digital tech</li>
<li>Proven experience in successfully leading complex client relationships </li>
<li>Proven track record of building client engagement </li>
<li>Experience building relationships and consensus with clients</li>
</ul>
 Additional Information 
This role has a market-competitive salary with an anticipated base compensation of the following range: $74,900-$75,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.
Our Benefits
<ul>
<li>Flexible working environment</li>
<li>Volunteer time off</li>
<li>LinkedIn Learning</li>
<li>Employee-Assistance-Program (EAP)</li>
</ul>
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.&nbsp;&nbsp;All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.&nbsp;We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.&nbsp;To learn more about our ongoing efforts in diversity and inclusion, please visit the&nbsp;<a href="https://nielseniq.com/global/en/news-center/diversity-inclusion" target="_blank">https://nielseniq.com/global/en/news-center/diversity-inclusion</a>

64,754 Client Services Manager Jobs