<h3>Job Description</h3>
Be part of an amazing story
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Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
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Job Overview
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As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
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With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
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In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events.&nbsp;You&nbsp; also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.
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How our Fine Jewelry Colleagues spend their day…
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Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they’re fully informed and ready to engage, educate, and sell with confidence.
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On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.
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Throughout the day, they maintain a shoppable space&nbsp;by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.
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They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name.&nbsp;
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We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
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And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
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Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found&nbsp;here.
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Who You Are
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<ul>\n
<li>Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality</li>
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<li>Must be able to:\n
<ul>\n
<li>Understand and communicate effectively with customers, co-workers, and supervisors</li>
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<li>Read and understand employment policies and safety rules/procedures in English</li>
\n </ul>
</li>
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<li>Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.</li>
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<li>Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance</li>
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<li>Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.</li>
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<li>In addition to sales goals, achieving Client and Protection plan goals</li>
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<li>Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits</li>
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<li>Meeting and surpassing daily sales goals by delivering exceptional service</li>
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<li>Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience</li>
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<li>1-2 years of related experience required</li>
\n</ul>
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Essential Physical Requirements You Will Perform
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<ul>\n
<li>This position requires talking, lifting, constant moving, standing, and reaching with arms and hands</li>
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<li>Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level</li>
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<li>Requires close vision, color vision, depth perception, and focus adjustment</li>
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<li>Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions</li>
\n</ul>
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What We Can Offer You
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Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
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Some additional benefits we offer include:
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<ul>\n
<li>Merchandise discounts</li>
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<li>Performance-based incentives</li>
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<li>Annual merit review</li>
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<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
\n</ul>
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Access the full menu of benefits offerings&nbsp;here.
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About Us
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This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
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Join us and help write the next chapter in our story - Apply Today!
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This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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<h3>Job Description</h3>
Be part of an amazing story
\n
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
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Job Overview
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As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales.&nbsp; Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident.&nbsp; You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone.&nbsp; You will provide customer consultations, including applying make-up and products.
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Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.&nbsp;Information regarding hours per week needed for benefit eligibility purposes can be found here.
\n
What We Can Offer You
\n
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
\n
Some additional benefits we offer include:
\n
<ul>\n
<li>Merchandise discounts</li>
\n
<li>Performance-based incentives</li>
\n
<li>Annual merit review</li>
\n
<li>Employee Assistance Program with mental health counseling and legal/financial advice</li>
\n</ul>
\n
Access the full menu of benefits offerings&nbsp;here.
\n
What You Will Do
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<ul>\n
<li>Greet customers in a friendly and helpful manner</li>
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<li>Use product knowledge to give expert guidance to each customer based on their wants, features, and choices&nbsp;</li>
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<li>Build a relationship with customers by introducing them to beauty products and finding out their hidden needs&nbsp;</li>
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<li>Show and teach the use of all beauty products by applying them on the customer&nbsp;</li>
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<li>Keep proper display, organization, storage and restocking of inventory&nbsp;</li>
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<li>Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program&nbsp;</li>
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<li>Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets</li>
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<li>Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested&nbsp;</li>
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<li>Merchandise new arrivals, process damages, testers and select merchandise to return to vendors&nbsp;</li>
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<li>Use point of sale technology and applications to help in selling and fulfilling of customer orders&nbsp;</li>
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<li>Follow hygiene standards and asset protection control and compliance procedures</li>
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<li>Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities</li>
\n</ul>
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Skills You Will Need
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Product knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.&nbsp;
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Communication: Comfortable communicating with customers virtually, via phone, and in person.&nbsp;
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Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.&nbsp;
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Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.&nbsp;
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Continuous learning: Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources.&nbsp;
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Makeup application: Show and teach the use of all beauty products by applying them on the customer.&nbsp;
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Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
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Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
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Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience
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Who You Are
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<ul>\n
<li>Possess a passion and a business-minded attitude to succeed in a performance-based setting</li>
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<li>Able to resolve customer problems in a constructive and forward-looking way&nbsp;</li>
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<li>Strong organizational skills and can manage multiple tasks at once in a fast-paced environment&nbsp;</li>
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<li>Able to work a flexible schedule including evenings &amp; weekends</li>
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<li>Enthusiasm for the beauty industry and the skills to provide outstanding customer care</li>
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<li>Flexible and able to use sound judgment in ambiguous situations</li>
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<li>Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality&nbsp;</li>
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<li>At least 1 year of customer service or selling experience required</li>
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<li>Previous cosmetic or fragrance sales experience a plus</li>
\n</ul>
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Essential Physical Requirements You Will Perform
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<ul>\n
<li>Prolonged periods (at least two consecutive hours) of standing/walking around the store or department</li>
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<li>Frequent use of computers and handheld electronic equipment</li>
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<li>Reaching, including above eye level, crouching, kneeling, stooping and color vision.</li>
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<li>This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.&nbsp;</li>
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<li>Lifting and moving items weighing up to 25 lbs.</li>
\n</ul>
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About Us
\n
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
\n
Join us and help write the next chapter in our story - Apply Today!
\n\n\n
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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BEAUTY00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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