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job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionCompany Description 
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,&nbsp;our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.&nbsp;&nbsp;
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web! &nbsp;
Job Description 
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.   &nbsp;
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.&nbsp;
As a Customer Service Technician your responsibilities will include:&nbsp;
<ul>
<li>Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment</li>
<li>Performing maintenance and repair on outside plant facilities</li>
<li>Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables</li>
<li>Observing all safety rules and regulations</li>
<li>Assisting other technical personnel in the performance of their duties when requested</li>
<li>Actively supporting sales and marketing related activities</li>
<li>Directing customer facing work and sales referrals</li>
</ul>
Qualifications 
WHAT IT TAKES TO CATCH OUR EYE
<ul>
<li>High School diploma (or equivalent) or higher</li>
<li>Ability to distinguish colors on facilities</li>
<li>Ability to handle 28 foot&nbsp;extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)</li>
<li>Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)</li>
<li>Basic computer skills including MS Office applications</li>
<li>Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)</li>
<li>Ability to work aloft (e.g. ladder)</li>
<li>Ability to work outside in all weather conditions and at various hours of the day/night</li>
<li>A valid driver’s license and satisfactory driving record</li>
<li>Positive and professional appearance and demeanor when communicating the company’s products and services to our customers</li>
<li>Accountability/dependability (on time and on load when scheduled and serve on call as needed)</li>
<li>Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)</li>
<li>Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)</li>
<li>Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions</li>
<li>Active Learning (curious seeker of added information and actively works to improve skills and knowledge)</li>
</ul>
BONUS POINTS FOR:&nbsp;
<ul>
<li>Prior experience as a customer facing telecom operations technician</li>
<li>Basic electricity training/certification or documented equivalent work experience</li>
<li>ADSL installation/repair experience (self/full installs)</li>
<li>A+/Net + Certified Required Soft Skills</li>
</ul>
This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)&nbsp;required&nbsp;to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to&nbsp;choose&nbsp;whether&nbsp;to join the union, but if you do join the union you would be&nbsp;obligated&nbsp;to pay union dues
#LI-RM1
 Additional Information 
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.&nbsp;We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through&nbsp;physical, emotional and financial health.&nbsp;Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.&nbsp;
Inclusion and belonging&nbsp;are at the center of our grounding belief in&nbsp;Being Real.&nbsp;
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be&nbsp;fierce advocates&nbsp;for more&nbsp;accessible,&nbsp;inclusive&nbsp;and high-quality internet, because we&nbsp;believe doing so promotes&nbsp;equity&nbsp;in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact <a href="mailto:taaccommodationrequests@brightspeed.com" target="_blank">taaccommodationrequests@brightspeed.com</a> to initiate the accommodations process.&nbsp;
For all applicants, please take a moment to review our Privacy Notices: &nbsp;
<ul>
<li>Brightspeed’s Privacy Notice for California Residents</li>
<li>Brightspeed’s Privacy Notice</li>
</ul>

Customer Service Technician

<h3>Job Description</h3>
Job Description
JOB DUTIES
<ul>
<li>Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.</li>
<li>Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.</li>
<li>Accurately and efficiently process orders using multiple computer applications and internal systems.</li>
<li>Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.</li>
<li>Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.</li>
<li>Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.</li>
<li>Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.</li>
<li>Support department sales goals through upselling, cross-selling, and expert product recommendations.</li>
<li>Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.</li>
<li>Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.</li>
<li>Contribute to special projects as assigned by management to support business goals.</li>
<li>Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.</li>
</ul>
QUALIFICATIONS
Education / Work History:
<ul>
<li>High School diploma or more</li>
<li>Previous Call Center experience</li>
<li>Boating/Marine industry experience and knowledge</li>
<li>Commitment to teamwork and customer service</li>
</ul>
Job Skills
<ul>
<li>Positive attitude with ability to prioritize, multi-task and organize</li>
<li>Excellent written and verbal skills; excellent phone skills</li>
<li>Practical boating skills</li>
</ul>
Company DescriptionNorth/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989 
<h3>Company Description</h3>
North/South Eastern Connecticut's first and premier Staffing Agency.... Established in 1989

Customer Service Representative

<h3>Job Description</h3>
Job Description
Our client is seeking a motivated and detail-oriented Industrial Customer Service Representative to join their team. In this role, you will be the critical link between our customers, sales representatives, and internal operations. You will manage customer orders from quote to delivery, ensuring a seamless and positive experience throughout all stages of the order process.
 
Key Responsibilities
<ul>
<li>Process Customer Quotes &amp; Orders: Accurately enter and manage customer quotes and orders in a timely manner.</li>
<li>Order Management: Oversee orders from entry through scheduling and delivery, ensuring all phases are executed optimally.</li>
<li>Process Monitoring: Control and monitor all relevant phases and processes related to customer orders.</li>
<li>ERP Data Management: Enter and update customer and order-related information in the ERP system to maintain accuracy and compliance.</li>
<li>Issue Resolution: Proactively resolve customer issues related to orders, quotes, quality, delivery, and errors.</li>
<li>Customer Representation: Serve as the voice of the customer within the company and represent the company’s values and standards to the customer.</li>
<li>Sales Support: Provide direct support to Sales Representatives in North America, assisting with customer needs and facilitating communication.</li>
</ul>
 
Qualifications
<ul>
<li>Experience in customer service, preferably in an industrial or manufacturing environment.</li>
<li>Familiarity with ERP systems and order management processes.</li>
<li>Strong problem-solving skills and attention to detail.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to multitask and manage priorities in a fast-paced environment.</li>
<li>Team-oriented with a collaborative approach to work</li>
</ul>
 
Interested candidates can email <a href="mailto:jamie.comiskey@hofmannusa.com" target="_blank">jamie.comiskey@hofmannusa.com</a>
 
#customerservice
 
ABOUT US:
I.K. Hofmann USA offers staffing &amp; HR services in sectors like light industrial, automotive, aviation, logistics &amp; professional. As an ISO 9001 certified firm, we prioritize service quality and deeply care for our employees. Founded in Germany, our parent company I.K. Hofmann GmbH, is a woman-owned business with branches across Austria, Czech Republic, Germany, Italy, Slovakia, Hungary and the US. We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Must be eligible to work in the United States for any company without sponsorship.
 
“By entering my mobile number and by submitting this application, I give my express written consent and agreement to receive text messages from, or on behalf of, I.K. Hofmann USA, Inc. at the mobile telephone number provided for employment or potential employment-related communications, notices, and updates, including via an automatic telephone dialing system. I further understand that my consent is not required. Standard message and data rates may apply. To opt-out of text messaging, reply STOP any time. For California residents, please see our Employee and Applicant Notice at Collection and Privacy Policy for additional California specific informationhere.”

Customer Service Manager

<h3>Job Description</h3>
Job Description
About Selkirk Sport
Pickleball is the fastest growing sport in the US and Selkirk Sport is the market leader in manufacturing all things Pickleball! We are an agile company with a collaborative management style whose mission is to fuel Pickleball players' obsession by creating a premier product ecosystem through a variety of brands. 
This not only applies to delivering the foremost in creative excellence through high-performance equipment manufactured in the USA, but also in how Selkirk Sport strives to improve the Pickleball community through grass-roots programs, professional athlete sponsorship, and supporting local non-profits &amp; schools. We look for people who are focused, tech-savvy, fast-paced, problem solvers, and complete tasks while being a stickler for the details. We also want a fun personality that enjoys getting results. 
Customer Service Representative
 Location: Coeur d'Alene, Idaho Job Type: Full-Time Schedule: Monday–Thursday, 7:30 AM–5:00 PM | Friday, 8:00 AM–12:00 PM
Job Summary
As a Customer Service Representative (CSR) at Selkirk Sport, you'll be the bridge between our customers and the company, resolving issues, placing orders, and providing exceptional service. We're looking for someone enthusiastic about helping others, who thrives in fast-paced environments, and approaches every challenge with professionalism and empathy.
You'll need to handle a variety of customer interactions with clarity and precision. This role requires excellent communication skills, strong problem-solving abilities, and a high comfort level working in a dynamic and evolving environment.
There is also potential to contribute to internal systems through low-code development, offering growth for those with technical interests as a "citizen developer."
Key Responsibilities
<ul>
<li>Deliver exceptional service to every customer interaction </li>
<li>Respond to customer inquiries via phone, email, and ticketing platforms with empathy and professionalism </li>
<li>Maintain deep knowledge of our products, policies, procedures, and systems </li>
<li>Process orders and provide updates, such as tracking numbers </li>
<li>De-escalate complaints and resolve issues efficiently with appropriate solutions </li>
<li>Use the right tools and methods to provide accurate, complete information </li>
<li>Increase customer satisfaction through responsiveness and ownership </li>
<li>Meet team and individual ticket resolution and productivity goals </li>
<li>Handle a high volume of phone calls and tickets in a timely manner </li>
<li>Advocate for the customer while protecting the company's reputation </li>
<li>Be resourceful and solution-oriented—avoid the "I don't know" answer </li>
<li>Flag recurring customer challenges or gaps in our process to leadership </li>
<li>Apply guidelines to ambiguous situations with sound judgment </li>
<li>Keep documentation current and accurate </li>
<li>Collaborate cross-functionally with teams such as Accounting and Shipping </li>
<li>Contribute to improving processes and developing new documentation </li>
</ul>
Qualifications
<ul>
<li>Proven experience in customer support or other related role </li>
<li>Consistently meets or exceeds productivity and quality benchmarks </li>
<li>Tech-savvy, with experience in ticketing systems and general computer tools </li>
<li>Excellent written and verbal communication skills </li>
<li>Strong active listening and reading comprehension abilities </li>
<li>Can type at least 50 WPM accurately </li>
<li>Calm and poised under pressure </li>
<li>Skilled in multitasking and time management </li>
<li>Adapts well to change and handles new scenarios with professionalism </li>
<li>Accurate and efficient with data entry </li>
<li>High integrity and reliability </li>
<li>Detail-oriented and well-organized </li>
<li>Strong critical thinking and verbal reasoning skills </li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul>
 Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

<h3>Job Description</h3>
Job DescriptionCompany Description 
Looking for the first step to your new career? 90% of Franchisees started out as a delivery Expert or an inside position and that could be you too!! &nbsp;
You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, Team Dynamic, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences and encouraged to reach their highest potential. If this sounds like a culture you want to be a part of, what are you waiting for? Apply!
Job Description 
As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Dynamic image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
<ul>
<li>Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.</li>
<li>Enthusiastic customer greeting and positive personality – taking orders with a smile!</li>
<li>Operate, clean, and maintain all store facility and equipment.</li>
<li>Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.</li>
<li>Prepare product to Domino’s specifications and guidelines.</li>
<li>Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.</li>
<li>Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).</li>
<li>Must be able to make correct monetary change.</li>
<li>Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.</li>
</ul>
Physical Requirements:&nbsp;(including, but not limited to the following):
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:
<ul>
<li>Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.</li>
<li>Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.</li>
<li>You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.</li>
<li>Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.</li>
</ul>
Qualifications 
<ul>
<li>You must be at least 16 years of age</li>
<li>Must pass a Criminal Background Check</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.

<h3>Job Description</h3>
Job DescriptionCompany Description 
About Us
At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.
Job Description 
Job Description
We are seeking an experienced and motivated Customer Service Trainer to join our team in Austin, TX. In this role, you will be responsible for developing and delivering training programs that improve the performance and productivity of our customer service teams. You will play a critical part in shaping how our team members interact with clients, ensuring high service standards and fostering long-term customer relationships.
Responsibilities
<ul>
<li>
Design, develop, and deliver engaging training sessions for new hires and existing staff.
</li>
<li>
Evaluate team performance to identify training needs and areas for improvement.
</li>
<li>
Create instructional materials such as manuals, presentations, and handouts.
</li>
<li>
Facilitate workshops and ongoing coaching to reinforce service best practices.
</li>
<li>
Monitor training outcomes and provide feedback to management.
</li>
<li>
Collaborate with leadership to align training programs with business goals.
</li>
<li>
Stay current on customer service trends, technologies, and methodologies.
</li>
</ul>
Qualifications 
Qualifications
<ul>
<li>
Proven experience as a trainer, preferably in customer service or call center environments.
</li>
<li>
Strong understanding of adult learning principles and instructional design.
</li>
<li>
Excellent communication, facilitation, and presentation skills.
</li>
<li>
Ability to assess training effectiveness and adjust content as needed.
</li>
<li>
Strong organizational skills and attention to detail.
</li>
<li>
Proficiency in Microsoft Office and learning management systems.
</li>
<li>
Bachelor’s degree in Business, Education, Human Resources, or related field (preferred).
</li>
</ul>
 Additional Information 
Benefits
<ul>
<li>
Competitive salary ($46,000 - $52,000 annually)
</li>
<li>
Opportunities for career advancement and professional development
</li>
<li>
Health, dental, and vision insurance
</li>
<li>
Paid time off and holidays
</li>
<li>
Collaborative and supportive work environment
</li>
<li>
On-the-job training and continuous learning opportunities
</li>
</ul>

Customer Service Trainer

<h3>Job Description</h3>
Job DescriptionCompany Description 
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description 
Position Purpose:&nbsp;
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
Primary Duties/Responsibilities:&nbsp;
<ul>
<li>Required to utilize multi-screen monitors in the daily processing of customer inquiries.</li>
<li>Responds to customer inquiries.</li>
<li>Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.</li>
<li>Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.</li>
<li>Records and processes meter readings supplied by customers.</li>
<li>Maintains professional interactions with internal and external customers and/or departments.</li>
<li>Operates company systems, devices and software applications.</li>
<li>Performs other similar or less skilled work, as assigned.</li>
<li>Assists employees of a higher classification, as assigned.</li>
</ul>
Qualifications 
Education/Experience/Background:&nbsp;
<ul>
<li>High School Diploma/GED is required.</li>
</ul>
Knowledge/Skills/Abilities:&nbsp;
<ul>
<li>Must possess the ability to multitask.</li>
<li>Must possess good verbal and written communication skills.</li>
<li>Must possess ability to sit for extended periods of time.</li>
<li>Must possess oral and written communication skills, as well as auditory acuity.</li>
<li>Strong problem-solving skills and ability to independently follow through on tasks and projects.</li>
</ul>
Required Certification/Licenses/Training:&nbsp;
<ul>
<li>Must pass entry level test.</li>
</ul>
Physical Requirements:&nbsp;
<ul>
<li>Must be able to lift up to 30 pounds.</li>
</ul>
 Additional Information 
Pay Rate:&nbsp;$29.86 per hour.
Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

<h3>Job Description</h3>
Job Description
This is a temporary position at the Texas Department of Transportation at the Travel Center for an Administrative Assistant.
 General Description:
Performs routine travel coordination and information services in a travel information center. Work involves extensive contact with the public, providing state-wide travel and navigation information to travelers, and performing operational activities within a travel information center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.. Travel Information Centers are open 360 days per year; this position requires non-standard work hours, including weekends and holidays.
Responsibilities include: Business hours are 8am to 5pm daily, except during the period from the Friday before Memorial Day through Labor Day; hours during this period are 8am to 6pm daily. Provide travel counseling, customer service, special projects, and minimal administrative tasks at the TIC. Provide prompt and courteous customer service to the general public. This includes: Greeting customers in a timely, friendly, courteous, and inviting manner both in person and on the telephone. Learn about Texas' travel and tourism industry by reading digital and printed maps, brochures, and literature available at the TIC. Answer telephone lines for road conditions, travel requests, and other inquiries. This includes: Assisting with emergency response issues when needed by handling a high volume of phone inquiries. Keep literature stocked under the counter and in the racks, including making up travel packets. Accurately record visitor counts. Obtain the daily tourism survey. Alert the TIC Supervisor or Lead Worker of customer service or emergency issues that need immediate attention. Utilize office equipment and associated applications, including but not limited to: telephone, computer, iPad, and multifunction office machine. Maintain Professional Productive Working Relationships with Internal and External Customers. Contribute to maintaining a productive, harmonious, and collaborative work environment that encompasses respect and integrity in all relationships. Conduct yourself in a manner that reflects favorably on the department and avoid even the appearance of unprofessional and/or unacceptable behavior. Examples of unprofessional &amp; unacceptable behavior include: abusive language, shouting, frequent arguing, chronic uncooperative behavior, inappropriate jokes, gossiping, refusing to talk to or acknowledge others, and acts of insubordination.
Build rapport with and support Travel Information Center staff. Works to establish and maintain trust, communication, and cooperation. Respond to all emails in a timely fashion. Maintains efficient use of time with time at work focused on work activities versus personal. Limits personal phone calls, texts and personal guests while on duty.
Dress Code for Temporary Employees:
Temporary employees, including contract, project and summer hires are not required to purchase uniform pieces. But they are required to wear similar slacks, shirts/blouses and shoes to be recognized, by the traveling public, as a travel counselor. If they elect to purchase uniform pieces, they will NOT be reimbursed for purchasing or cleaning expenses.
Uniform guidelines such as length of skirts, hairstyles &amp; color, facial hair, tattoos &amp; body piercings, etc. also apply to temporary employees including contract, project and summer hires. Each employee is required to keep his/her clothing clean, neat, fitting and in good repair. The Travel Information Center name badge is to be worn on the front-left side of the shirt. Supervisors will inform temporary employees of this requirement prior to selection. Flexibility will be used when enforcing these guidelines and TIC supervisors will use good judgement and discretion.
Jewelry 
Jewelry is permissible. Rings, earrings, watches and bracelets should be very conservative. This applies to both men and women.
• Rings: No more than 2 per hand and must be conservative and professional in appearance.
• Earrings: No more than 3 per ear. Earrings are permissible only on women and must be conservative and maintain a professional appearance. Earrings shall be no more than 1.5” in diameter or length. In a double or triple piercing, only small stud earrings can be worn on the top one or two piercings.
• Bracelets: No more than 2 bracelets per arm and must be conservative and professional in appearance.
• Necklaces: Small gold or silver chains are acceptable as long as they are conservative and maintain a professional appearance. No large necklaces or chokers are allowed.
• Watches: No more than one and must be conservative and professional in appearance.
• Tongue rings and studs are not permissible.
• Please remember that too much jewelry will detract from the uniform and travel counseling session.
• For items that cannot be monogrammed, the center name badge is to be worn on the front-left side of the garment.
• When wearing a jacket (without logo) over uniform top, TxDOT badge and/or center name badge should be worn where visible and easily recognizable.
Tattoos and Body Piercings 
Tattoos are allowed, however, tattoos (of any size) that are controversial, offensive or distracting are not to be visible. Body piercings, except women’s earrings are not to be visible. TIC supervisors are to use good judgment and discretion when enforcing these guidelines.
Hairstyles, Hair Color &amp; Facial Hair 
Men’s and Women’s hairstyles and cuts should have a professional appearance. Extreme or excessive hair jewelry, strings, beads, ribbons, etc. will not be permitted. Hair color should be of a natural likeness – no vivid, wild or unusual colors will be permitted. Men’s facial hair is to be kept neat and should have a professional appearance. TIC supervisors are to use good judgement and discretion when enforcing these guidelines.
Our State Set -asides requires us to maintain a ratio of 75%- 25% This means that
75% of all employees must have a medical disability or a barrier to employment to qualify.

<h3>Job Description</h3>
Job Description
Customer Service Representative – Full-Time
Location:&nbsp;(Remote / Rochester, NY preferred)
Schedule:&nbsp;Monday–Friday, 8:30 AM – 5:00 PM
Employment Type:&nbsp;Full-Time (37.5-hours/week) 
About the Role
We’re looking for a dedicated and detail-oriented&nbsp;Customer Service Representative&nbsp;to join our team, full-time for a seasonal position through Annual Open Enrollment for Health Insurance. This position is remote and training will begin promptly on September 2nd, running through January.
&nbsp;In this role, you’ll be the first point of contact for inquiries related to compliance and service processes, ensuring a seamless experience for both internal and external stakeholders.
What You’ll Do
<ul>
<li>Respond to incoming calls with professionalism and accuracy, particularly those related to audit and compliance.</li>
<li>Serve as a liaison between departments and external contacts.</li>
<li>Maintain high standards of customer service by responding promptly and courteously.</li>
<li>Avoid call handling issues such as unnecessary transfers or inappropriate use of hold.</li>
<li>Accurately input data across multiple systems during customer interactions.</li>
<li>Navigate various databases to resolve inquiries efficiently.</li>
<li>Clearly communicate policies and procedures during calls.</li>
<li>Build a strong understanding of our services and demonstrate technical proficiency.</li>
<li>Deliver information confidently and clearly.</li>
<li>Support team goals by taking on additional responsibilities as needed.</li>
</ul>
What We’re Looking For
<ul>
<li>High School diploma or equivalent.</li>
<li>1–3 years of experience in customer service or office administration.</li>
<li>Strong communication skills—both written and verbal.</li>
<li>Excellent interpersonal skills and sound judgment.</li>
<li>Proven ability to follow through and take ownership of customer issues.</li>
<li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li>
<li>A curious mindset with a drive for innovation and improvement.</li>
<li>Team-oriented attitude and willingness to collaborate.</li>
<li>Commitment to delivering exceptional service in every interaction.</li>
</ul>
If you feel you are a fit for this opportunity, please submit your resume and a recruiter will reach out!
Pay and Benefits
The pay range for this position is $19.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Rochester,NY.
Application Deadline
This position is anticipated to close on Aug 19, 2025.
h4&gt;About TEKsystems: 
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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