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<h3>Job Description</h3>
Job Description
Neu Tool &amp; Supply is focused on creating an unmatched buying experience for our customers internally and externally. We strive daily to provide outstanding customer service which sets Neu Tool apart when our customers are making their buying decisions.
The Customer Service Manager works with both Neu Tool &amp; Supply and ProTool (a division of Neu Tool). This provides an opportunity to gain exposure to business-to-business sales, e-commerce sales, and retail sales all in one role. It provides an opportunity to oversee the business and work strategically to grow the organization. 
Customer Service:
<ul>
<li>Work directly with customers, process orders, handle customer transactions, and resolve concerns.</li>
<li>Direct the initiatives of our retail customer experience center, selling products to the public and customers. </li>
<li>Oversee the customer service team to ensure high standards of service and support.</li>
</ul>
Resource Management:
<ul>
<li>Manage the allocation of resources to meet service demands.</li>
<li>Ensure adequate staffing levels and optimize workforce scheduling.</li>
<li>Manage budgets related to customer service operations.</li>
</ul>
Team Leadership:
<ul>
<li>Recruit, train, and mentor customer service representatives.</li>
<li>Set and achieve performance goals and conduct regular performance evaluations.</li>
</ul>
Strategy Development:
<ul>
<li>Create and execute a scalable growth plan for ProTool, a company focused on retail sales and tool repair.
<ol>
<li>Merchandising the showroom, e-commerce sales initiatives, and managing the repair capacity.</li>
</ol>
</li>
<li>Develop and implement customer service strategies to enhance customer satisfaction.</li>
<li>Create customer service feedback mechanisms to gauge where service standards are and identify areas of improvement.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's degree in business administration, management, or a related field (preferred).</li>
<li>Experience working in a retail establishment with exposure to merchandising.</li>
<li>Proven experience in customer service or related roles.</li>
<li>Background working with automotive parts a plus.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Analytical thinking and problem-solving skills.</li>
<li>Ability to work in a fast-paced environment and handle pressure.</li>
<li>Dedication to customer satisfaction and service excellence.</li>
</ul>

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Bonus based on performance</li>
<li>Company car</li>
<li>Competitive salary</li>
<li>Free uniforms</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>401(k) matching</li>
<li>Company parties</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Training &amp; development</li>
</ul>
 Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations. Customer Service Manager Duties and Responsibilities 
<ul>
<li>Recruit, hire and train new production technicians</li>
<li>Generate sales from production technicians to up-sell and cross-sell</li>
<li>Research strategies to further improve the customer experience</li>
<li>Schedule calendar for production technicians</li>
<li>Distribute work</li>
<li>Develop standards and procedures</li>
<li>Document customer service discussions and actions</li>
<li>Maintain accurate records and files of documentation</li>
<li>Provide sales goals and encouragement to achieve goals</li>
<li>Manage budget and expenses</li>
<li>Set and maintain all customer service procedures and policies</li>
<li>Record, organize, and file customer interactions and profile/account changes</li>
<li>Provide resources for quality customer service</li>
<li>Implement customer service strategies to improve quality of service</li>
<li>Address and resolve team and customer conflicts</li>
<li>Anticipate and resolve customer service issues</li>
<li>Maintain a professional workspace and workflow</li>
<li>Evaluate production technicians performance</li>
</ul>
Customer Service Manager Requirements and Qualifications 
<ul>
<li>Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience</li>
<li>Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner</li>
<li>Able to multitask, prioritize, and manage time efficiently</li>
<li>Encouraging to team and staff; able to mentor and lead</li>
<li>Excellent verbal and written communication skills</li>
<li>Self-motivated and self-directed</li>
<li>Comfortable in both a leadership and team-player role</li>
<li>Creative problem solver who thrives when presented with a challenge</li>
<li>Focused on customer service</li>
<li>High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred</li>
<li>Previous experience in customer support, client services, sales, or a related field</li>
<li>Excellent at communicating over the phone and handling phone systems</li>
<li>Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.</li>
<li>Able to concentrate on multiple problems at once</li>
<li>Excellent time management and prioritization skills</li>
<li>Ability to answer phone, listen actively, relay information, and type basic information simultaneously</li>
<li>Customer-focused for a positive customer experience and resolution</li>
</ul>

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Nino Salvaggio is currently looking for a Customer Service Manager to work in our Livonia location projected to open Fall 2025. Training will be conducted in our other metro Detroit locations (Troy, Bloomfield Twp, Clinton Twp, St Clair Shores). RESPONSIBILITIES: 
<ul>
<li>Effectively direct and supervise all functions and activities of the front end department and personnel.</li>
<li>Develop and implement plans and department goals for maximizing sales, gross profits and overall results in the department.</li>
<li>Direct work flow in the department and coordinate activities to ensure excellent customer service and minimal wait times.</li>
<li>Adhere to all local, state and federal health and labor laws, OSHA regulations and EEOC requirements ensuring that the work environment is safe and free from discrimination and harassment.</li>
<li>Develop associates within Interview, hire, train and develop a productive team of associates department through training, supervision, delegation and appropriate rewards and discipline.</li>
<li>Balance cash receipts or trouble shoot errors or discrepancies in cash or column balances.</li>
<li>Ensure all associates adhere to proper procedure and customer service standards.</li>
<li>Maintain effective work schedules for front end personnel to meet business volume and traffic flow requirements including monitoring time and attendance.</li>
<li>Maintain good communications in the store and throughout the organization. </li>
<li>Address all customer and employee complaints promptly and efficiently.</li>
<li>Follow and ensure compliance of all established company Alcohol Sales guidelines, and all Federal, State, Local and County Alcohol Sales laws and ordinances.</li>
<li>Motivate associates to achieve company sales and customer service goals.</li>
<li>Assist cashiers and customers with refunds, over rings and other transactions requiring supervisory approvals or overrides.</li>
<li>Ensure favorable department image to customers by maintaining a clean, attractive and friendly department.</li>
<li>Approve customer checks and assist customers with courtesy check cashing application forms. </li>
<li>Ensure all funds, monies, media, active gift cards, change orders, deposits, etc. are properly secured at all times.</li>
<li>Ensure return to stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Previous customer service management experience, required.</li>
<li>Cash management experience, required.</li>
<li>Must be able to work early mornings, nights and weekends.</li>
<li>Must have reliable transportation.</li>
<li>High school diploma or GED, required.</li>
<li>Demonstrate excellent team building skills.</li>
<li>Excellent communication - able to communicate effectively with department employees and customers.</li>
<li>Must be able to stand and/or walk for 8 or more hour periods.</li>
<li>Must be able to regularly bend, lift and/or move 25 pounds.</li>
</ul>
BENEFITS: 
<ul>
<li>Health</li>
<li>Dental</li>
<li>Vision</li>
<li>Short term disability</li>
<li>Accident</li>
<li>Hospitalization</li>
<li>Critical illness</li>
<li>Cancer</li>
<li>Life insurance</li>
<li>Flexible spending</li>
<li>Education reimbursement</li>
<li>401K match</li>
<li>Employee discount</li>
<li>Company paid life insurance policy</li>
<li>Company paid LTD policy</li>
</ul>
If you are interested in this position, please follow the 2 step application process which includes a formal application after some initial questions. EOE

<h3>Job Description</h3>
Job Description
Company Overview: Ireland Pay is a leading Merchant Services company dedicated to providing exceptional products/services and ensuring unparalleled customer satisfaction. We are committed to fostering a culture of excellence, innovation, and continuous improvement. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to lead our customers' success. Job Summary: As a Customer Service Manager at Ireland Pay, you will play a pivotal role in ensuring our customers receive world-class service and support. Key Responsibilities: Customer Issue Resolution: Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner. Act as an escalation point for complex or escalated customer concerns, ensuring they are addressed promptly and to the customer's satisfaction.
 Customer Feedback and Data Analysis: Collect and analyze customer feedback to identify trends and areas for improvement. Utilize data-driven insights to make informed decisions and implement improvements to enhance customer satisfaction.
 Cross-Functional Collaboration: Collaborate with other departments such as Sales, Marketing, and Product Development to ensure a seamless customer experience. Provide insights from customer interactions to influence product/service improvements and development.
 Reporting and Documentation: Maintain accurate records of customer interactions and support activities. Prepare regular reports and present performance metrics to senior management.
 Compliance and Quality Assurance: Ensure that the team adheres to company policies, industry regulations, and quality standards. Implement and monitor quality assurance processes to maintain service excellence.
Company DescriptionIreland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share. In response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential. Ireland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE). 
<h3>Company Description</h3>
Ireland Pay is an industry leader in Point Of Sale (POS) and Mobile Solutions to handle all of your Merchant Processing needs. Our core belief is to continuously educate every merchant on how to make payment acceptance simple, safe, smart. Many merchants face enormous challenges when it comes to staying profitable in their own markets. Business, both large and small, have the concern that major companies are actively obtaining more and more market share.\r\n\r\nIn response, our clients must continually be evolving to attract and retain customers all the while ensuring they do not go beyond their limited budgets. This is where selecting Ireland Pay as their only payment processing partner can be extremely vital to the profitability of their business, so those entrepreneurs can focus on reaching their business’s maximum potential.\r\n\r\nIreland Pay provides merchants the ability to accept payments instantly, whether they are on-the-go, in-store, or online. The Omni-Channel cloud-based platform solution allows businesses to process via tablet, phone, computer, or terminal. Every transaction processed on the platform meets the highest and most strict industry security standards when it comes to point-to-point encryption (P2PE).

<h3>Job Description</h3>
Job Description
Lead, Inspire, and Shape Exceptional Customer Experiences
For over 20 years, Global Electronic Services, Inc. (GES) has been a trusted partner for manufacturers nationwide, providing excellence in industrial electronics, equipment maintenance, and comprehensive repair solutions. We’re dedicated to delivering outstanding customer experiences—and we’re looking for a proven leader to join our growing team.
We’re seeking a Customer Service Manager who will lead our customer support team, enhance client satisfaction, and drive continuous improvement in customer-facing operations. Your leadership will directly impact our customers’ experience and strengthen GES’s reputation as the industry’s trusted partner.
What You’ll Do
<ul>
<li>
Lead, coach, and mentor a growing customer service team to consistently achieve excellence.
</li>
<li>
Oversee daily service operations, ensuring timely and effective handling of inquiries and escalations.
</li>
<li>
Develop and refine policies and procedures to improve efficiency and customer satisfaction.
</li>
<li>
Collaborate with Sales, Operations, and Technical teams to streamline the customer journey.
</li>
<li>
Monitor satisfaction metrics and feedback, proactively identifying areas for improvement.
</li>
<li>
Resolve escalations professionally, turning challenges into stronger customer relationships.
</li>
<li>
Recruit, train, and evaluate team members to build a high-performing department.
</li>
</ul>
What You’ll Bring
<ul>
<li>
5+ years of proven experience managing a customer service team (industrial/B2B environment preferred).
</li>
<li>
Strong communication, problem-solving, and leadership skills.
</li>
<li>
Demonstrated success optimizing customer service processes with measurable results.
</li>
<li>
Proficiency in CRM platforms, customer service systems, and reporting tools.
</li>
<li>
Bachelor’s degree preferred; equivalent experience considered.
</li>
</ul>
Why Join GES
<ul>
<li>
Competitive salary + performance bonuses
</li>
<li>
Full benefits: medical, dental, vision, 401(k) with company match
</li>
<li>
Paid time off and holidays
</li>
<li>
Career growth opportunities in a stable, expanding company
</li>
<li>
Supportive, collaborative culture where your leadership makes a real impact
</li>
</ul>
Company Expectations
<ul>
<li>
Set the standard for professionalism, communication, and teamwork.
</li>
<li>
Be reliable, punctual, and available to support your team.
</li>
<li>
Maintain a polished, professional appearance (GES-provided shirt, slacks, closed-toe shoes).
</li>
<li>
Uphold confidentiality with sensitive customer and company information.
</li>
<li>
Serve as a strong advocate for customer needs across all departments.
</li>
</ul>
Join Us and Make a Difference
GES proudly services over 60,000 manufacturers and distributors worldwide. Our people—and their commitment to service excellence—set us apart. If you’re ready to lead with impact, we’d love to meet you.
Apply today and help shape the future of customer service excellence at GES.
Job Type: Full-time
Schedule: Monday–Friday, 8-hour shift, with occasional overtime/on-call as needed
Benefits:
<ul>
<li>
401(k) + matching
</li>
<li>
Medical, Dental, Vision, Life Insurance
</li>
<li>
Employee Assistance Program
</li>
<li>
Paid Time Off + holidays
</li>
</ul>
Company DescriptionAbout Global Electronic Services Established in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units. With two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly. Explore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial. 
<h3>Company Description</h3>
About Global Electronic Services\r\n\r\nEstablished in 2000, Global Electronic Services proudly celebrates 25 years of excellence in 2025! We are the largest B2B industrial repair facility in the United States, specializing in the repair of hard-to-service and obsolete industrial units.\r\n\r\nWith two state-of-the-art repair facilities—our headquarters in Buford, GA, and a second location in Euless, TX—we offer industry-leading repair solutions and fast turnaround times that keep your operations running smoothly.\r\n\r\nExplore our cutting-edge facilities with a virtual tour on our YouTube channel, or browse our company brochure and website to discover a wide range of videos showcasing our expertise in all things industrial.

<h3>Job Description</h3>
Job Description
Customer Service Manager – Hoffman Estates, IL $80,000 – $90,000 annually
For more than 80 years, our company has been a trusted provider of medical equipment, proudly serving patients and families throughout the region. Headquarters in Hoffman Estates, we have built a reputation for delivering reliable products, compassionate support, and exceptional customer care. From CPAP machines and oxygen equipment to other essential supplies, we are committed to making life easier and healthier for the people who depend on us.
As we continue to grow, we are looking for a Customer Service Manager to oversee our patient support team and ensure smooth communication from the first call to delivery and beyond. This individual will play a key role in maintaining the high level of service our customers have come to expect, while also improving systems, supporting our staff, and creating an outstanding experience for every client.
Responsibilities:
<ul>
<li>Lead, coach, and mentor a team of customer service representatives.</li>
<li>Oversee daily office operations including scheduling and coordinating equipment deliveries and service appointments.</li>
<li>Respond to customer inquiries and resolve issues with professionalism, empathy, and care.</li>
<li>Troubleshoot equipment and service-related issues, working with technical staff when needed.</li>
<li>Collaborate with delivery staff, technicians, and other teams to ensure smooth communication and service delivery.</li>
<li>Develop training programs and set service standards for team members.</li>
<li>Monitor performance metrics, call logs, and customer satisfaction feedback.</li>
<li>Handle escalated concerns and ensure timely resolution.</li>
<li>Prepare reports on team performance and customer experience.</li>
<li>Identify opportunities to improve processes, streamline workflows, and strengthen customer relationships.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 2 years of management or supervisory experience.</li>
<li>Strong leadership skills with the ability to train and motivate a team.</li>
<li>Excellent communication, organizational, and problem-solving abilities.</li>
<li>Experience troubleshooting equipment or coordinating technical support is a plus.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office Suite and Salesforce.</li>
</ul>

<h3>Job Description</h3>
Job Description
Summary:&nbsp;
 
The Customer Service Manager will oversee multiple customer service departments, ensuring the highest level of service and satisfaction for our customers. This role requires an understanding of the automotive and off-road vehicle industry, excellent communication skills, and the ability to manage and inspire a team. The ideal candidate will be passionate about off-road vehicles and have a proven track record in customer service management. This is an on-site position in Everett Washington.&nbsp;
 
Essential Duties &amp; Responsibilities:
 
Team Leadership and Development:
<ul>
<li>Lead, mentor, and develop the customer service teams to deliver exceptional service.</li>
<li>Conduct regular training sessions to ensure the team is knowledgeable about our products and industry trends.</li>
<li>Set performance goals and monitor team performance, providing feedback and coaching as needed.</li>
<li>Address and resolve conflicts within the team promptly and effectively, promoting a positive and collaborative work environment.</li>
<li>Encourage positive attitudes, flexibility, and solution driven mindsets.</li>
</ul>
Customer Interaction:
<ul>
<li>Handle complex customer inquiries and resolve issues in a timely and efficient manner.</li>
<li>Process credits for freight issues. returns, incorrect pricing, and more.</li>
<li>Create return good authorizations and schedule return pick ups&nbsp;</li>
<li>Enter customer invoices and return data in large customer data bases. &nbsp;</li>
<li>Develop and maintain strong relationships with key customers, ensuring their needs are met.</li>
<li>Monitor customer feedback and work with the team to improve service delivery.</li>
</ul>
Process Improvement:
<ul>
<li>Identify opportunities to improve customer service processes and implement changes.</li>
<li>Develop and maintain customer service policies and procedures.</li>
<li>Use customer service metrics to track performance and identify areas for improvement.</li>
<li>Prepare and present regular reports on customer service performance, including key metrics such as response times, resolution rates, customer satisfaction scores, and other relevant KPIs.</li>
<li>Analyze data to identify trends and areas for improvement, providing actionable insights to the team and management.</li>
<li>Implement and monitor tracking systems to ensure accurate measurement of customer service activities and outcomes.</li>
</ul>
Product Knowledge:
<ul>
<li>Maintain a n understanding of driveline components, axle components, suspension components, and hitches. &nbsp;</li>
<li>Stay up to date with industry trends and competitor offerings.</li>
<li>Ensure the customer service team is well-informed about new products and updates.</li>
</ul>
Cross-Department Collaboration:
<ul>
<li>Work closely with sales, marketing, accounting, shipping, and engineering teams to ensure a seamless customer experience.</li>
<li>Provide customer feedback to relevant departments to inform product development and marketing strategies.</li>
</ul>
 
Preferred Education and Experience:
<ul>
<li>Minimum of 5 years of experience in customer service management, preferably in the automotive or off-road vehicle industry.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to handle challenging customer situations with tact and professionalism.</li>
<li>Proficiency in customer service software and CRM systems.</li>
<li>Passion for off-road vehicles and a strong understanding of the automotive aftermarket industry.</li>
</ul>
Desired Knowledge and Skills:
<ul>
<li>In-depth knowledge of automotive suspension systems, wheels, and components.</li>
<li>Understanding of the off-road vehicle market and customer base.</li>
<li>Familiarity with the latest trends and innovations in the automotive industry.</li>
<li>Ability to analyze customer feedback and generate actionable insights.</li>
<li>Experience in process improvement and implementing customer service best practices.</li>
<li>Strong problem-solving and decision-making abilities.</li>
</ul>
Personal Attributes:
<ul>
<li>Customer-focused mindset with a commitment to delivering high-quality service.</li>
<li>Strong leadership qualities with the ability to motivate and inspire a team.</li>
<li>Excellent organizational and time-management skills.</li>
<li>High level of adaptability and flexibility in a fast-paced environment.</li>
<li>Strong work ethic and a proactive approach to problem-solving.</li>
<li>Positive attitude and a passion for off-road vehicles and automotive performance.</li>
<li>Ability to travel 10% of the time.&nbsp;</li>
<li>Able to manage offsite teams to stay in contact and ensure tasks are completed.&nbsp;</li>
<li>Ability to adapt. change, and take on new tasks as business needs require.&nbsp;</li>
</ul>
 
 
PI278028186

<h3>Job Description</h3>
Job Description
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
Objective The customer service manager is responsible for creating and leading a customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on increased company sales, contribute to customer list and build relationships with existing and new customers.
Responsibilities and Duties 1. Greet customers in a friendly, professional manner 2. Supervise the customer service team prioritizing, assigning and monitor work, provide training as required 3. Oversee invoicing for services for accuracy and completeness 4. Review customer service team payroll, manage overtime, and submit to payroll for processing 5. Responsible for hiring process to create a well-rounded team with customer and safety focus 6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction 7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies 1. Customer focus - naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented. 2. Communicate with customers and employees in person, on phone, and through radio communications 3. Strong computer skills including Microsoft office products and point of sale programs 4. Basic mathematical knowledge 5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record) 6. Bi-lingual preferred
Reporting Relationship This position reports to the General Manager
Work Environment This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to: 1. Must be able to lift 25 pounds 2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers 3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work This is an exempt position This position may require working evenings and weekends, and on scheduled company holidays.
Travel Travel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
 Education, Experience, and Eligibility Qualifications 1. Customer service experience preferably in the service industry 2. College degree preferred. High School Diploma accepted 3. Aviation/Hospitality customer service experience preferred 4. Ability to work evenings weekends, and holidays 5. Acceptable driving record 6. Ability to pass a background check 7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

<h3>Job Description</h3>
Job Description
Customer Service Manager
Golden Eagle Extrusions, Inc. has an immediate need for a Customer Service Manager. In this role, you will be responsible for providing prompt and friendly customer service to our current customers, potential customers, vendors, and the Golden Eagle sales team. You will be the main contact person for our entire sales team in regards to orders, questions, pricing, etc. of our manufacturing products. You will also be responsible for invoicing, sales commissions, pricing requests, ordering of materials through outside vendors, initiating and helping to solve any customer complaints, among several more duties.
Your commitment, opinion, and expertise can truly make an impact in this line of work, and you can help contribute to our organization’s constant improvement. If you are ready for a challenging and influential position, this may be the job for you.
This is the perfect opportunity for a person who excels at multitasking and enjoys juggling several tasks during the workday.
About The Company
Since opening its doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full-service flexible packaging company, our specialty and focus are concentrated within the food industry. Golden Eagle sells film products to service the fresh-cut produce, bakery, meat, snack, cheese, and seafood industries, along with several other food applications. We also have strong representation in industrial flexible packaging applications, as well as numerous other industries.
Golden Eagle Extrusions, Inc. is an employee-driven company, without corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!
Golden Eagle Extrusions, Inc. offers a tremendous benefits package, including a highly competitive salary, outstanding health insurance, and 401K with company match.
Responsibilities
· Receive orders from the sales team
· Create work orders for Production Scheduler
· Order needed raw materials for work orders and stocking program
· Handle all customer billing/invoicing
· Facilitate all sales commissions
· Create P.O.’s to vendors for outside contracting work
· Maintain and update stock price list and provide pricing for non-stock items to the sales team as requested
· Handle any customer complaints received from end-users on GEE products
· Work with the QA department for vendor complaints on raw materials
· Handle calls for inquiries from potential new customers for film needs
· Handles all orders and confirmations for house accounts
· Work with the QA department to get the required paperwork to customers
· Communicate with vendors over missed shipping dates
· Work closely with Production Scheduler on deliveries, shipping dates, etc.
· Maintain current pricing of raw materials from vendors
· Work with vendors for credits needed on raw material issues
· Issue credits to end users as needed (when approved) for QA issues
· Produce end of quarter samples report and remove items from inventory
· Participate in company audit program as required (monthly, weekly, etc.)
Qualifications
· Experience with QuickBooks software required
· Outstanding customer service skills
· Exceptional problem-solving skills
· Excellent written and verbal communication skills
· Ability to work with people from various backgrounds
· Attention to detail is a must
· Ability to work well in a team setting
· Ability to multi-task
· Ability to organize and prioritize tasks in order to meet objectives
· Ability to work in a fast-paced environment
· A willingness to learn new things
· Strong experience with Microsoft Office; specifically, Outlook, Excel, and Access
Company DescriptionSince opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries. Golden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization! Golden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses. 
<h3>Company Description</h3>
Since opening our doors in 1978, Golden Eagle Extrusions, Inc. has become a leading supplier of superior flexible packaging products. Although we operate as a full service flexible packaging company, our specialty and focus is concentrated within the food industry. We also have a strong representation in industrial flexible packaging applications, as well as numerous other industries.\r\n\r\nGolden Eagle Extrusions, Inc. is an employee driven company, without the corporate overtones. Being a small business affords our employees the freedom to do their jobs and the tools to be successful. Come start a career with a winning and successful organization!\r\n\r\nGolden Eagle Extrusions, Inc. offers a tremendous benefit package, including a highly competitive salary, outstanding health insurance, 401K, mileage reimbursement, and travel expenses.

<h3>Job Description</h3>
Job DescriptionDescription:
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of the San Francisco Bay. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
 
Essential Duties and Responsibilities:
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs. </li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Maintains regular and consistent in-person attendance.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members. </li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 
Key Competencies/Enabling Attributes:
<ol>
<li>Leading Your People: Effectively engages and inspires others to become proud members of Goodwill by being a role model in every action and interaction.</li>
</ol>
<ul>
<li>Acquires and Retains Top Talent – Creates and motivates the highest quality workforce to ensure Goodwill becomes a best-in-class organization.</li>
<li>Fosters a Foundation of Trust – Establishes an environment of trust and respect that inspires high engagement.</li>
<li>Builds Diverse Partnerships – Develops strategic partnerships inside and outside the organization to support the Goodwill vision and brand.</li>
</ul>
2. Leading Performance: Delivers high performance results through effective decision-making, planning, and execution to exceed customer expectations.
<ul>
<li>Manages Performance and Results – Develops and executes plans that drive accountability for operational success.</li>
<li>Makes Sound and Timely Decisions – Models managerial courage, business acumen and discernment to make sound decisions that positively impact business results.</li>
<li>Surpasses Customer Expectations – Establishes an attitude and commitment to “wow” the customer.</li>
</ul>
3. Leading the Business: Possesses the knowledge and expertise to lead the operations, deliver results, control budget, &amp; drive business growth.
<ul>
<li>Applies Business and Financial Reasoning – Understands how the team’s performance and financials contribute to the success of the Goodwill Mission.</li>
<li>Acts Strategically – Develops distinctive strategies to achieve competitive advantage and translates a strategic vision into specific objectives and action plans.</li>
<li>Embraces Change and Innovation – Establishes an environment that anticipates and embraces change.</li>
</ul>
 
Requirements:
Minimum Qualifications (Education, Experience, Skills):
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 
Physical Requirements:
<ul>
<li>Must be able to frequently lift/carry/push/pull at minimum 20 lbs.</li>
<li>Must be able to occasionally lift/carry/push/pull up to 50 lbs.</li>
<li>Ability to regularly stand, walk, sit, handle items, reach outward, reach above shoulder, climb, crawl, squat, kneel, and bend. </li>
</ul>
 
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
 
 
 
What We Offer:
<ul>
<li>$20.18 hourly</li>
<li>Medical, Dental &amp; Vision Insurance</li>
<li>Retirement Fund</li>
<li>Professional Development Training</li>
<li>Commuter Benefits</li>
<li>Flexible Healthcare Spending Account</li>
<li>Mental Health + Wellbeing Employee Assistance Program</li>
</ul>
 
Job Details:
<ul>
<li>Exemption Status: Non-Exempt</li>
<li>Position Type: Full time</li>
<li>Travel Requirements: May travel to different sites as needed</li>
<li>Job Shift: Varies</li>
</ul>
 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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