field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionCompany Description 
Public Storage is the self-storage industry leader and we are Hiring Now!
Earn $16.75 Per Hour
Our Benefits
Total Rewards package available to our team:
<ul>
<li>We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)</li>
<li>Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:
<ul>
<li>Medical, Dental, Vision, 401k with match, paid time off, sick time, and flex spending</li>
<li>Company paid life, accidental death insurance, and exclusive vendor discounts</li>
</ul>
</li>
<li>Mileage reimbursement is provided when traveling between properties or other work-related tasks</li>
<li>Our Property Managers have the opportunity to earn performance-based bonuses!</li>
</ul>
Job Description 
<ul>
<li>Our Property Managers get to work independently at multiple locations; spending time both inside and outside</li>
<li>We assess customer storage needs and make suggestions, including selling packing and moving supplies</li>
<li>Daily storage unit inspections to confirm inventory and availability helps make sure spaces are ready to rent</li>
<li>Auditing cash drawers and making bank deposits are part of the daily business</li>
<li>We help keep our customers current with payments and make reminder and collection calls when required</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to transport lift/move items weighing up to 35 pounds</li>
<li>Our property managers should be able to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors.</li>
<li>Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.</li>
</ul>
Qualifications 
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies.
Transportation: Our employees are required to have a valid driver’s license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. (mileage reimbursement available)
 Additional Information 
More about Us! Public Storage&nbsp;was recognized as A Great Place to Work by the Great Place to Work Institute. Our employees have also voted us as having&nbsp;Best Career Growth, ranked us in the&nbsp;Top 5% for Work Culture,&nbsp;and in the&nbsp;Top 10% for Diversity and Inclusion.
Apply Now&nbsp;for an opportunity to join Public Storage and be a part of the self-storage industry’s #1 team!
REFD0294

Customer Service - Self Storage Manager

<h3>Job Description</h3>
Job Description
Description
Customer Relationship Management - Build customer trust through consistent communication, realistic commitments, accurate information, and positive results. - Serve as the voice of the customer (VOC) internally, track and present Customer Scorecards. - Maintain proactive communication and transparency on order status, risks, and resolutions. Customer Solutions - Remains calm and constructive in emotionally charged interactions with customers and delivers unwelcome news objectively with the appropriate sensitivity. - Identifies and drives options that support ITT’s strategy/business goals as well as customer needs. - Negotiates mutually beneficial solutions for the customer and ITT by leveraging his/her understanding of the Customer's business as well as ITT's strategy. - Collaborate with internal and external partners to resolve issues and drive optimal outcomes. - Communicate customer impact to internal teams to ensure urgency and alignment. - Support strategic pricing and planning to meet corporate profit goals. - Supports the Corporate Strategic planning process. This includes the corporate plan, the plans for specific markets and the tactical plans that fall out of the various market plans. - Provide customer insights to Sales to enhance relationships and identify opportunities. - Drives continuous improvement into the Customer Service function and related processes. Sales and Financial Goals - Provides customer intelligence to Sales partners that will help them drive sales and improve the customer relationship. - Ensure timely, accurate and compliant quotes, order entry, and issue resolution. - Leads team to follow order status and proactively identifies and mitigates risks before they impact the customer or ITT. - Support resolution of payment issues and bad debt recovery. - Leverages knowledge of the customer and market to identify opportunities and provide competitive prices and lead times to close sales opportunities. Leadership/ Supervisory Responsibilities - Lead and manage the customer support team to ensure high-quality service delivery. - Develop and implement customer support strategies aligned with business goals and regulatory requirements. - Communicates the ITT vision and motivate people toward that vision. - Foster a collaborative, accountable and empowered team culture. - Practices appreciation and gratitude by promoting team accomplishments and by being committed to others’ success. - Champions new approaches or opportunities and demonstrates integrity by adhering to commitments. - Align organizational structure with business objectives. - Develops an organizational structure, process and work environment that support core ITT values and enable business results for ITT and its customers
 
Skills
Customer service, Management skills, Data entry, Customer service management, Microsoft office, Customer support, Microsoft, aerospace
 
Top Skills Details
Customer service,Management skills,Data entry,Customer service management,Microsoft office,Customer support,Microsoft,aerospace
 
Additional Skills &amp; Qualifications
A bachelor’s in business or technical degree; MBA is desirable. Four to ten years related experience and/or training; Strong understanding of aerospace systems, components, and regulatory environments.
 
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $55.77 - $83.65/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Valencia,CA.
Application Deadline
This position is anticipated to close on Oct 20, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionGolds Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. Well challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Golds Gym employee: 
<ul>
<li>Work in a fun environment with great people</li>
<li>Great benefits package</li>
<li>John Hancock 401k,</li>
<li>Aflac supplemental insurance options</li>
<li>free gym memberships, and discounts</li>
<li>Opportunities to grow within the company</li>
</ul>
Management/Leadership Duties: 
<ul>
<li>Manage Operations team to ensure policies and procedures are followed at all times</li>
<li>Hires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.</li>
<li>Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issues</li>
<li>Responsible for control of cash deposit with GM sign off ensuring daily deposits are made on time</li>
<li>Serves as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklists</li>
<li>Works in cooperation with GM to manage/process cancellations following procedures in place to retain member</li>
<li>Assists GM with management of Medallia to ensure all members concerns are addressed in a timely manner</li>
<li>Assists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadline</li>
<li>Ensure that project/department milestones/goals are met and adhere to approved budgets</li>
<li>Enforces all club rules, policies and promotes proper execution of all procedures.</li>
<li>Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.</li>
<li>Manage membership questions, concerns, and inquiries for their facility</li>
<li>Develop and monitor monthly, quarterly and annual metrics including employee retention and satisfaction</li>
<li>Train staff to be the face of the club by providing hospitality to all members and guests</li>
<li>Lead by example to provide a clean, friendly, top of the line club for our members</li>
<li>Manage employee performance by coaching, and creating a healthy, positive working environment.</li>
<li>Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goals</li>
</ul>
Operations Support: 
<ul>
<li>Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, travel/guest passes</li>
<li>Directs and controls all gym walk-thru</li>
<li>Communicates with GM regarding ways to improve front desk operations</li>
<li>Responsible for communicating and following cash management procedures</li>
<li>Manages the retail sales procedures for the gym.</li>
</ul>
There are some MUST HAVES: 
<ul>
<li>Ability to use sound business judgment and have strong analytical skills</li>
<li>Ability to effectively communicate with constituents</li>
<li>Effective listening skills</li>
<li>Effective delegation and follow-up skills</li>
<li>Effective planning and organization skills</li>
<li>Demonstrates ability to create a positive environment</li>
<li>Demonstrates willingness and openness for self-development</li>
<li>Ability to identify and use resources to improve overall operations</li>
<li>Strong leadership qualities coupled with excellent motivational, communication, and team-building skills will make you an ideal candidate for this position.</li>
<li>College degree preferred</li>
<li>Current CPR Certification is required.</li>
<li>Bilingual Preferred</li>
</ul>
This role requires the ability to move and lift up to 35 lbs. Standing, or walking for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

<h3>Job Description</h3>
Job Description
Position Title:&nbsp;CUSTOMER SERVICE MANAGER-CORONA, CA&nbsp;
Salary:&nbsp; $79,000-$99,000/annually
Other Forms of Compensation:&nbsp;Bonus Eligible&nbsp;
Growth. Opportunity. Excellence.
Canteen&nbsp;brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. 
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our&nbsp;growth.&nbsp;Interested in joining our team? You&nbsp;bring the enthusiasm, customer service, and commitment; we’ll supply the&nbsp;opportunity&nbsp;and innovation.&nbsp;&nbsp;Together,&nbsp;we’ll continue to transform our industry. 
Come grow with us. We are Canteen.
Job Summary
We are seeking a Customer Service Manager to join our growing team.
Key Responsibilities: &nbsp;
<ul>
<li>Responsible for site visits and client retention</li>
<li>Assist branches with grand openings</li>
<li>Ensure we are compliant with local and national account standards; review corporate compliance reporting &nbsp;</li>
<li>Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)</li>
<li>Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)</li>
<li>Coordinate efforts to improve the customer retention and client experience at the point of sale</li>
<li>Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue</li>
<li>Drive compliance to merchandising standards</li>
<li>Assess performance by location through audit reports (Quarterly District Evaluations)</li>
<li>Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.</li>
</ul>
Preferred Qualifications: &nbsp;
<ul>
<li>A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable</li>
<li>3 years driving experience required.</li>
<li>Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.</li>
<li>Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.</li>
<li>Route management, retail and merchandising experience is preferred&nbsp;</li>
<li>Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).</li>
<li>Food &amp; beverage experience</li>
<li>Excellent communication skills required</li>
<li>Must be able to travel to client sites</li>
<li>Must be passionate about providing world class service to our clients and customers</li>
<li>Must be able to lift 50 lbs. on a consistent basis.</li>
</ul>
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.&nbsp; At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.&nbsp;
 Applications are accepted on an ongoing basis.
 Canteen maintains a drug-free workplace.
 Associates at Canteenare offered many fantastic benefits.
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life Insurance/ AD</li>
<li>Disability Insurance</li>
<li>Retirement Plan</li>
<li>Paid Time Off</li>
<li>Holiday Time Off (varies by site/state)</li>
<li>Associate Shopping Program</li>
<li>Health and Wellness Programs</li>
<li>Discount Marketplace</li>
<li>Identity Theft Protection</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
<li>Employee Assistance Program</li>
<li>Flexible Spending Accounts (FSAs)</li>
<li>Paid Parental Leave</li>
<li>Personal Leave</li>
</ul>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.&nbsp;For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID:&nbsp;1448477&nbsp;
Canteen&nbsp;&nbsp;

<h3>Job Description</h3>
Job DescriptionDescription:
Basic Description:
The Customer Service Manager is responsible for leading, mentoring, and assisting the customer service team within Flat Branch Mortgage’s Servicing Department. This role ensures the team effectively handles daily tasks, including answering phone calls, addressing customer inquiries, and resolving mortgage loan and payment issues. A key part of this position is providing guidance to team members on helping customers facing hardships.
This person will also oversee special loans functions as they relate to loan servicing. These functions include partial lien releases, loan assumptions, SCRA (Service members Civil Relief Act) requests, and other ancillary functions that do not fall within a predesignated servicing department. 
 
Applicants who apply within Missouri and Michigan will be considered for remote position. 
 
Leadership &amp; Strategy:
<ul>
<li>Lead, mentor, and develop a team of customer service representatives, encouraging high performance while maintaining a positive culture.</li>
<li>Conduct regular one-on-one meetings with team members, constructive performance reviews, and coaching sessions to support professional growth.</li>
<li>Prepare and present monthly business reviews on team performance, customer feedback, and customer service initiatives to senior management.</li>
<li>Monitor industry trends, policy changes and regulatory developments to inform internal strategy and risk position.</li>
<li>Keep team members abreast of industry changes, company products, and services.</li>
</ul>
Operational Management:
<ul>
<li>Manage scheduling, staffing, and workload distribution to ensure adequate coverage and efficient operations within the department.</li>
<li>Collect and analyze data from customer escalations and feedback to drive continuous improvement in departmental best practices.</li>
<li>Develop and monitor key performance indicators that engage employees while ensuring department efficiency. </li>
<li>Analyze data and trends to identify areas for improvement and implement strategic initiatives to enhance customer service.</li>
<li>Develop training materials to equip the team with necessary knowledge and skills to handle a wide range of topics as it relates to loan servicing and early resolution collections.</li>
<li>Monitor calls and correspondence between representatives and customers to ensure quality and compliant interactions.</li>
<li>Perform other related duties as assigned.</li>
</ul>
Cross-Functional Collaboration:
<ul>
<li>Collaborate with internal technology team and mortgage servicing platform vendor to maximize the capabilities of our customer website, mobile app, and internal agent platforms.</li>
<li>Create relationships with sales management to ensure a strong cohesive relationship between Servicing and sales.</li>
<li>Support initiatives around recapture.</li>
</ul>
Compliance &amp; Risk Management:
<ul>
<li>Respond to regulatory complaints, conduct in-depth account research and composing clear and effective responses.</li>
<li>Ensure compliance with federal, state, agency (e.g., Fannie Mae, Freddie Mac, FHA, VA, USDA), and investor requirements.</li>
<li>Develop, implement, and maintain customer service policies, procedures and best practices that are compliant with investor and agency guidelines.</li>
<li>Train new employees in the company’s customer service policies, procedures, and best practices.</li>
<li>Collaborate with the compliance team on all servicing audits and regulatory examinations, responding promptly to findings and ensuring corrective actions are taken.</li>
<li>Establish internal controls and performance metrics to monitor risk and operational effectiveness.</li>
<li>Collaborate with Default Team leadership to build dialing and emailing schedules that align with agency collection contact requirements. </li>
</ul>
Borrower Experience:
<ul>
<li>Handle escalated customer inquiries and complex issues. Advocate for the customers’ needs to drive a positive experience while ensuring we maintain investor, agency, and state compliance.</li>
<li>Ensure seamless transition and communication for newly originated loans to promote strong customer experience from the start.</li>
<li>Drive initiatives to improve borrower communication and satisfaction.</li>
</ul>
Vendor &amp; Partner Relations:
<ul>
<li>Maintain working relationships with primary vendors such as Servicing System Providers, Print Vendors, and other key partnerships.</li>
<li>Provide vendor feedback both positive and negative to make sure that informed decisions regarding relationships can be made quickly when needed.</li>
</ul>
Requirements:
Education &amp; Qualifications:
<ul>
<li>At least 5 years of mortgage industry and management experience required. </li>
<li>At least 3 years of customer service experience required.</li>
<li>Bachelor’s degree in business administration or related field preferred.</li>
<li>Excellent verbal and written communication skills. </li>
<li>Extensive knowledge of customer service procedures and principles.</li>
<li>Organized with attention to detail.</li>
<li>Ability to resolve customer complaints and issues while maintaining a professional, positive, and calm demeanor.</li>
</ul>
Preferred Qualifications:
<ul>
<li>Experience with in-house servicing oversight and management.</li>
<li>Demonstrated success managing servicing portfolios exceeding $5B in unpaid principal balance.</li>
<li>Familiarity with GSE, Ginnie Mae, and portfolio servicing protocols.</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
Primary Purpose:
 
As a Customer Service Manager, you'll act as an inspirational leader for our customer service representatives located in the following states: Northern CA, OR, WA, ID, &amp; HI. You'll assist in developing and maintaining performance standards, measurements, and corrective actions all geared towards accomplishing company goals and objectives. As a Customer Service Manager, you'll also conduct initial and ongoing training of your team while holding the group accountable to departmental KPIs. You'll frequently collaborate with leadership and implement ways to increase quality and overall compliance with company policies. This role reports directly to the Regional Director of the Pacific Region. The ideal location for this position would be the greater Sacramento area, but candidates located in Northern CA, Portland, OR, or Kent, WA will also be considered. 
 
Specific Duties and Responsibilities:
<ul>
<li>Lead, mentor, and manage a team of Customer Service Representatives (CSRs) to deliver exceptional front line sales support and customer care.</li>
<li>Oversee day to day order entry, issue resolution, and communication processes to ensure accuracy, efficiency, and high customer satisfaction</li>
<li>Act as the escalation point for complex customer issues, working cross functionally with sales, operations, &amp; procurement</li>
<li>Respond to customer service issues in a timely manner.</li>
<li>Drive continuous improvement in service quality by refining processes, enhancing D365 system use, and promoting a customer first culture. </li>
<li>Collaborate with Sales Management to align on customer needs, priorities, and service strategies.</li>
<li>Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.</li>
<li>Maintain accurate records and document all customer service activities and discussions.</li>
<li>Assess service statistics and prepare detailed reports on your findings.</li>
<li>Hire and train new customer service representatives.</li>
<li>Manage an approved budget. </li>
<li>Stay informed on the latest industry techniques and methods.</li>
<li>Champion a positive team environment that fosters accountability, ownership, and professional growth.</li>
</ul>
Requirements:
Requirements:
Education: 
<ul>
<li>Bachelors Degree in Business Administration, Communications, or a related field (or equivalent work experience)</li>
</ul>
Experience:
<ul>
<li>3-5+ years in customer service or sales support roles</li>
<li>2+ years experience in a supervisory or management capacity</li>
<li>Strong leadership and team management skills</li>
<li>High attention to detail with excellent organizational and time management skills</li>
<li>Strong problem solving and conflict resolution abilities</li>
<li>Excellent verbal and written communication skills</li>
<li>Experience working in B2B or Distribution a plus</li>
<li>Experience in pest control a plus</li>
<li>Familiarity with Microsoft D365 and Power BI a plus</li>
</ul>
Why Veseris
Veseris's mission is to deliver positive impact by connecting professionals to the products, expertise, and digital tools they need to grow their business and exceed their expectations. We aim to be "The Preferred Choice" by customers, suppliers, and employees by providing reliable distribution and services in pest control, turf, public health, and vegetation management. We strive to protect and enrich the environments where people live, work, and play. We put people first, guide customers forward, and empower mutual success. We offer competitive compensation + performance based bonuses. Full benefits package including health, dental, vision, and 401k with company match and more! 
 
Physical Demands/Environmental Conditions: Office Environment
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

<h3>Job Description</h3>
Job Description Customer Service Manager At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success.&nbsp; If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070 Position Overview We are looking for an experienced and dynamic Customer Service Department Manager to lead our customer service team, serving the needs of our hundreds of thousands of members as well as single wash customers. This individual will be responsible for overseeing customer service daily operations, developing team members, optimizing workflows, and ensuring a high level of customer satisfaction across all WhiteWater Express Car Wash locations. The ideal candidate has a strong background in customer service for a multi-unit retailer or B2C environment using software and has a track record of managing a team. This role is based in our Houston, TX corporate office and will report to the Director of Branding. Key Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to meet daily response expectations for customer and Unlimited Speed Club member inquiries via a ticketing system, phone, email and web. </li>
<li>Oversee the day-to-day operations of the customer service team, ensuring service level agreements and quality standards are met, attendance is consistent and team members are growing in their roles, providing direct customer support in coordination with the team.</li>
<li>Work with IT team to maintain our customer service software solution.</li>
<li>Conduct regular performance reviews, establish improvement plans, and monitor progress to achieve desired outcomes.</li>
<li>Implement and improve policies, procedures, and workflows to increase efficiency and consistency in customer support.</li>
<li>Collaborate within the marketing team &nbsp;and operations to address customer needs and feedback.</li>
<li>Manage customer escalations with professionalism and focus on resolution and retention.</li>
</ul>
Reporting &amp; Insights
<ul>
<li>Analyze all customer service data to identify trends, improve response times, and enhance customer satisfaction.</li>
<li>Monitor performance metrics (response time, resolution time, customer issues, etc.) and maintain regular reporting.</li>
<li>Stay current with industry best practices and emerging customer service technologies.</li>
</ul>
Qualifications
<ul>
<li>5+ years of customer service management experience, preferably in corporate retail service or B2C company.</li>
<li>Proven experience leading, coaching, and developing teams.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving skills and the ability to remain calm under pressure.</li>
<li>Experience with automated/digital customer service platforms is required.</li>
<li>Passionate about delivering outstanding customer experiences and supporting a growing brand.</li>
</ul>
Benefits 
<ul>
<li>Competitive Compensation </li>
<li>Comprehensive Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Pet Insurance available</li>
<li>Employees accrue Paid Time Off from their first day of employment. The company also observes paid holidays.</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Company-Paid Life Insurance</li>
<li>Pathways to Advancement</li>
<li>Free Weekly Car Washes</li>
</ul>
 Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! &nbsp;
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<h3>Job Description</h3>
Job DescriptionSalary: $60,000 $85,000/year 
***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***
 Why leave Orange County to build a tech company when you can do it right here in OC? ABOUT US 

Month2Month is a dynamic and innovative property management company specializing in high-quality single-family homes. We are reimagining the global midterm rental market with full-stack, AI-powered solutions. We are a rare tech startup based in central south Orange Countyan area more commonly known for its peaceful lifestyle than for startup activityfounded by leaders from top Silicon Valley companies like NVIDIA and Intel. Our mission is to bring the innovation-driven mindset of Silicon Valley to OC and create a home for professionals who want to stay local without compromising on growth, challenge, or impact. Our team structure is built for agility and innovation. We take bold ideas from 0 to 1, scale them from 1 to 10, and grow them from 10 to 100. If youre ready to shape the future of proptech and thrive in a team that values execution, creativity, and long-term visionjoin us, and help redefine whats possible in Orange County.
 What We Offer: Medical, Dental, Vision Insurance 401(k) Retirement Plan Unlimited Paid Time Off (PTO) Dynamic, Collaborative Work Environment 
 
Who You Are: Youre an enthusiastic leader who loves creating exceptional customer experiences and nurturing a dedicated team. You have a talent for problem-solving, excel in high-energy environments, and are driven to continually improve processes through proactive communication and thoughtful innovation. What Youll Do: Oversee and inspire the customer service team, fostering a culture aligned with Month2Months mission of flexible, high-quality living experiences. Manage customer service operations, ensuring seamless booking processes, timely responses, and high client satisfaction. Collaborate cross-departmentally, streamlining communication and operations for optimal client experiences. Develop and analyze metrics on customer satisfaction, using insights to drive continuous improvement. Handle escalated issues with creativity and professionalism, implementing strategic solutions swiftly. Ideal Experience (Helpful but not mandatory): Background in customer service or related managerial roles. Excellent interpersonal and team management abilities, paired with strategic thinking and adaptability. ***To proceed with the application process, please upload your resume into this Google form: <a href="https://forms.gle/9XAHyrbeN2jDCQCTA" target="_blank">https://forms.gle/9XAHyrbeN2jDCQCTA</a>.***

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