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<h3>Job Description</h3>
E-Commerce &amp; Client Services Manager
 
B V L G A R I is looking for an E-Commerce / Client Services Manager to join its Latin America team! 
 
Reporting to the Sr. Director of Operations &amp; Omnichannel, this position is based in the Miami regional office, located in Coral Gables, Florida.
 
The Ecommerce &amp; Client Services Manager for LATAM will play a pivotal role in advancing our digital presence and customer engagement in the Brazilian and Mexican markets. This position is responsible for developing and executing cutting-edge eCommerce strategies and client service initiatives that drive online sales, enhance customer satisfaction, and strengthen brand loyalty.
 
The successful candidate will lead a dedicated team of four, ensuring seamless operations and exceptional service across all digital touchpoints, while leveraging data-driven insights to optimize performance and deliver superior customer experience.
 
Key Accountabilities: 
 
360° Omnichannel Strategy
<ul>
<li>Deliver an integrated digital and in-person retail experience.</li>
<li>Align online and offline activations for a unified customer journey.</li>
<li>Ensure timely digital communication of key initiatives such as product launches and events.</li>
<li>Collaborate with marketing , CRM, merchandising and commercial teams for strategic alignment.</li>
</ul>
 
Customer Experience &amp; Digital Optimization
<ul>
<li>Elevate the online customer journey and ensure consistent user experience.</li>
<li>Oversee website optimization and merchandising.</li>
<li>Engage with Google Reviews to maintain positive customer sentiment.</li>
<li>Manage digital tools like Google My Business, Maps, and Shopping, ensuring accurate digital store information.</li>
</ul>
 
Client Services Leadership
<ul>
<li>Ensure excellence in customer service and drive sales performance.</li>
<li>Oversee daily operations and guide the client service team.</li>
<li>Define and monitor sales targets and team KPIs.</li>
<li>Conduct performance appraisals and manage team development.</li>
<li>Develop Omni-CRM activations and manage CRM budgets for the channel.</li>
<li>Handle escalated cases and build scalable CS processes.</li>
</ul>
 
Data Analysis &amp; Performance Reporting
<ul>
<li>Use data to drive decision-making and optimize performance.</li>
<li>Analyze engagement metrics and campaign results to ensure budget efficiency.</li>
<li>Monitor KOL and celebrity partnerships for ROI insights.</li>
</ul>
 
Digital CRM &amp; Outbound Communication Strategy
<ul>
<li>Develop data-driven communication strategies to enhance customer loyalty and personalize the client journey.</li>
<li>Implement outbound CRM strategies through email, SMS, WhatsApp, and other channels.</li>
<li>Create personalized messaging flows to drive engagement and retention.</li>
<li>Work with CRM managers to align content, targeting, and automation.</li>
<li>Monitor and optimize CRM campaign performance based on data insights.</li>
</ul>
 
Digital Marketing &amp; Campaign Strategy
<ul>
<li>Collaborate with the marketing and media team to drive online conversion and brand awareness.</li>
<li>Develop targeted digital campaigns, including personalized product carousels, upselling/cross-selling strategies, and remarketing initiatives.</li>
<li>Propose customer acquisition campaigns to optimize investment and attract high-value audiences.</li>
</ul>
 
Key Requirements 
<ul>
<li>A minimum of 5 years of experience in e-commerce, digital marketing, or client services.</li>
<li>Experience in managing successful digital marketing campaigns and CRM strategies.</li>
<li>Expertise in digital marketing tools and platforms (e.g., Google Analytics, CRM software).</li>
<li>Knowledge of omnichannel retail strategies.</li>
<li>Strong leadership and analytical skills.</li>
<li>Proficiency in Spanish is required, Portuguese is a plus.</li>
</ul>

E-Commerce & Client Services Manager

<h3>Job Description</h3>
Job DescriptionFantastic Revenue Cycle Management Firm is Looking to Hire an Onsite Revenue Cycle Operations Leader in Florida! This Jobot Job is hosted by: Joshua Tacke Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $60,000 - $65,000 per year 
A bit about us:
 We are a national Revenue Cycle Management Company partnering with Hospital clients nationwide. We are seeking a high-performance individual with knowledge of revenue cycle operations within a hospital setting, and Medicaid Enrollment. Interested? CONTACT ME TODAY: <a href="https://jobot.com/apply/client-services-manager-revenue-cycle-enrollment-coordinator/2113126894?utm_source=ZipRecruiter" target="_blank">https://jobot.com/apply/client-services-manager-revenue-cycle-enrollmen…</a> 347-424-4699 
Why join us?
 
<ul>
<li>National Revenue Cycle Management Company </li>
<li>Great benefits</li>
<li>401K </li>
<li>Collaborative culture with friendly team </li>
<li>Bonus Potential for Leaders </li>
<li>Unlimited Growth Opportunities</li>
<li>Family environment where everyone will know your name</li>
</ul>
 
Job Details
 Client Services Manager - Revenue Cycle/Enrollment Coordinator 
<ul>
<li>Work with hospital partner and senior leadership to maintain smooth operational workflow and productivity goals </li>
<li>Manage a team of 5+ Direct Reports </li>
<li>Bilingual Spanish is Preferred </li>
<li>Knowledge of Medicaid and State Disability Programs Preferred </li>
<li>Knowledge of EPIC EMR</li>
</ul>
 Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Client Services Manager - Revenue Cycle/Enrollment Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.
 
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
 
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
<ul>
<li>Subsidized medical, dental, and vision insurance</li>
<li>Health savings account</li>
<li>Short and long-term disability insurance</li>
<li>Life insurance</li>
<li>Paid sick, vacation, and holiday time</li>
<li>401K retirement plan with match</li>
<li>Tuition and Continuing Medical Education reimbursement up to 100%</li>
<li>Employee assistance program to support your mental health and wellness</li>
<li>Ongoing professional development </li>
</ul>
 
We’re looking for someone who:
<ul>
<li>Enjoys a consistent schedule.</li>
<li>Is excited to work in an outpatient setting, much like a doctor’s office. </li>
<li>Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li>
</ul>
 
Responsibilities:
<ul>
<li>Greets and attends to clients in person and over the phone</li>
<li>Answers all phone calls in a professional and courteous manner</li>
<li>Manages the patient flow of a high volume of clients in a fast-paced environment</li>
<li>May place outbound calls to schedule follow-up appointments, or to engage clients in treatment </li>
<li>Creates new client profiles and enters demographic information in electronic health record</li>
<li>Schedules appointments using electronic scheduling system</li>
<li>Completes accurate documentation of client visits in their electronic health record</li>
<li>Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.</li>
<li>Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record</li>
<li>Establishes client payment plans and financial contracts, collects and posts payments</li>
<li>Ensures confidentiality of all client and employee information</li>
<li>Assists in the de-escalation of clients using a trauma-informed approach</li>
<li>Triages client issues to secure most appropriate solution Introduces clients to the</li>
<li>Recovery Connect engagement app and help them navigate it as needed</li>
<li>Completes end of day tasks, including reconciling deposit and payment records</li>
<li>Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day</li>
<li>Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff</li>
<li>Participates in in-service/education regarding</li>
<li>Quality Improvement or required job-focused education</li>
<li>Helps maintain inventory and assist in ordering clinic supplies</li>
<li>Performs general office duties, such as document preparation, scanning, faxing</li>
</ul>
Requirements:
<ul>
<li>High School Diploma/GED</li>
<li>1+ years of experience in customer service is required</li>
<li>1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required</li>
<li>Hospital front desk or multi-physician front desk experience preferred</li>
<li>For employees in the following states (TX/OH/MN/IN/WI): </li>
<li>Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview</li>
</ul>
Skills:
<ul>
<li>Ability to communicate clearly and effectively between all organizational levels and with outside providers</li>
<li>Basic computer knowledge, including ability to navigate in electronic health records</li>
<li>Culturally competent and sensitive to client and employee needs</li>
<li>Demonstrated ability in medication administration accuracy and ability to maintain accurate client records</li>
<li>Excellent organizational skills, accuracy, and attention to detail</li>
<li>Problem solving, conflict resolution, time management, and strong customer service skills</li>
<li>Strong team player comfortable working in a fast-paced setting</li>
<li>Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR</li>
<li>Flexible with the ability to work in a continuously changing environment</li>
<li>Ability to work flexible hours including nights, weekends, and holidays</li>
<li>Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)</li>
</ul>
Tools and Equipment:
<ul>
<li>Frequent use of a telephone, computer, printer, fax machine and copier</li>
<li>Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint</li>
<li>Frequent use of electronic health record</li>
</ul>
 
Physical Working Conditions and Office Setting Description:
<ul>
<li>Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment</li>
<li>Frequent and prolonged typing and operation of computer, keyboard, and telephones</li>
<li>Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds</li>
</ul>
 
#CLSTF
 
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
 
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Client Services Coordinator

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID, or Rochester, NY locations. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. 
 
This Manager Client Services role will be responsible for providing coverage and support for our International clients. 
 
Position Overview
Client Services Managers play a pivotal role in ensuring client satisfaction and retention. They develop strategies to effectively address issues, proactively service highly complex clients and lead a team comprising of leaders and various levels of Account Managers.
 
Success in this role is driven by proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
Client Service Managers work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 
Primary Responsibilities 
• Develop strategies and initiatives to enhance and maintain client satisfaction and retention.
• Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.
• Facilitate continuous learning opportunities to expand the knowledge base of your staff.
• Offer proactive development opportunities aligned with corporate goals and values.
• Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.
• Monitor team workload, ensuring appropriate balance of volume, priority, and client/account manager alignment.
• Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.
• Generate creative solutions and innovative ideas to increase employee engagement and retention.
• Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients (both domestic and international) and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.
• Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.
• This job requires up to 25% travel for internal and/or client-facing meetings
 
Education and Experience
• High School Diploma or equivalent required; Bachelor’s degree preferred 
• 2+ years of previous leadership experience in a customer service/customer relationship role 
• Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)
• Experience with leading other leaders preferred
• Previous experience in HCM/Direct Payroll Industry/Global Payroll
• Experience working with payroll, HCM, or HRIS software (experience with in country partners highly preferred)
• Excellent knowledge of MS Office, including MS Excel
• Strong interpersonal skills
• Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
 
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
 
 The pay range for this position is $74,600 - $125,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Manager Client Services, International Payroll

<h3>Job Description</h3>
Job DescriptionBenaiah Consulting Group has been engaged to help one of the most progressive-minded, forward-thinking CPA firms we've worked with over the last five years build out what is already a highly successful Client Accounting Advisory Services (CAAS) division. This firm combines the resources, reputation and legacy of a three-decade-old leader in their market, coupled with the energy, flexibility and vision of a start-up mindset. Why This Role Stands Out
Our client is a well-established, people-first CPA firm with a growing CAS (Client Accounting Services) practice that’s ready for its next leap forward. With almost $2M in current annual revenue, a dedicated client base, and firmwide support, they’re looking for a leader who can transform this practice into a true Business Advisory Group that will be a cornerstone of strategic growth for the firm over the next decade.
This is not just another accounting leadership role.
It’s a chance to build something lasting.
For the right candidate, the path doesn’t stop at Director — it leads directly to partnership.
What You’ll Do
<ul>
<li>
Lead, mentor, and inspire a team of 11+ professionals, raising the bar for performance and growth.
</li>
<li>
Redesign processes for scalability and profitability, moving from hourly billing to value-based/fixed-fee engagements and MRR for their monthly clients.
</li>
<li>
Drive adoption of accounting technology and AI tools, proactively delivering solutions before clients even ask.
</li>
<li>
Partner with business owners ranging from start-up/pre-investment entities to $25M+ growth-focused businesses translating financials into real-world strategies and actionable insights.
</li>
<li>
Manage a range of engagements from outsourced accounting to monthly close/review to high-value advisory.
</li>
<li>
Collaborate with firm leadership to expand offerings, grow client relationships, and increase market visibility.
</li>
</ul>
What We’re Looking For
<ul>
<li>
Proven leadership in public accounting, outsourced accounting, or advisory services.
</li>
<li>
Strong people manager who can coach, inspire, and empower teams to achieve at their highest level
</li>
<li>
Comfortable with technology, AI, and driving change in accounting workflows.
</li>
<li>
A client-facing professional who thrives on relationships and delivering strategy, not just reports.
</li>
<li>
Tax and/or multidisciplinary experience in small to mid-sized firms is highly valued.
</li>
<li>
CPA or equivalent designation preferred.
</li>
</ul>
What’s In It For You
<ul>
<li>
Competitive Base: $140K–$160K+ based on experience.
</li>
<li>
Performance Incentives: Compensation tied to practice growth and profitability
</li>
<li>
Partnership Path: Genuine opportunity for the right candidate.
</li>
<li>
Culture That Cares: A people-first firm where leadership matters and your voice is heard.
</li>
</ul>
If you’re ready to take your CAS expertise to a new level — leading with autonomy, building trusted client relationships, and scaling a practice with strong support — this is the kind of opportunity that doesn’t come around often

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