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<h3>Job Description</h3>
Job Description
About The Medicare Family
The Medicare Family is a nationally licensed insurance agency based in Noblesville, Indiana, helping thousands of seniors understand and manage their Medicare coverage. Our 25-person team is growing rapidly, and we’re seeking a Client Services Team Manager — a strong player-coach who leads by example while remaining directly involved in serving our existing clients.

Position Overview
This role leads our Client Services Team, which manages all ongoing client relationships after enrollment. You will set standards for service quality, manage performance, oversee daily workflow, coach team members, and personally handle client support to maintain firsthand understanding of the work. The ideal candidate balances operational leadership with active client interaction, ensuring excellence in both service delivery and team development.

Key Responsibilities
<ul>
<li>Lead and mentor a team of Client Service Representatives to meet and exceed service KPIs</li>
<li>Participate directly in client service activities: responding to inquiries, resolving policy issues, and maintaining relationships</li>
<li>Develop and monitor performance metrics for client satisfaction, retention, and efficiency</li>
<li>Implement and maintain processes in HubSpot and internal systems to improve client experience and workflow consistency</li>
<li>Provide real-time coaching, feedback, and support to team members</li>
<li>Partner with executive leadership to identify staffing needs, training priorities, and system improvements</li>
<li>Maintain compliance with insurance and CMS standards in all service communications</li>
<li>Handle escalated service issues and coordinate with carriers as needed</li>
</ul>

Qualifications
<ul>
<li>Minimum 3–5 years of customer service or account management experience</li>
<li>At least 1–2 years in a leadership, supervisory, or team lead role</li>
<li>Proven ability to coach, motivate, and develop staff</li>
<li>Comfortable balancing management and hands-on service duties</li>
<li>Strong communication and organizational skills</li>
<li>Proficiency with Microsoft Office; experience with HubSpot preferred</li>
<li>Must work in-office, Monday–Friday, 9:00 AM–6:00 PM (Noblesville, IN)</li>
<li>Must pass background and credit check; insurance license preferred or willingness to obtain</li>
</ul>
Compensation and Benefits
<ul>
<li>Competitive salary commensurate with experience</li>
<li>Monthly performance and team bonuses</li>
<li>Group Health, Dental, and Life Insurance</li>
<li>401(k) with Employer Match</li>
<li>Paid Holidays, Sick Days, and Vacation (3 Weeks after 12 months)</li>
<li>Paid licensing, training, and renewal fees</li>
<li>Professional, positive, and family-oriented office culture</li>
</ul>

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H3DHwepreN

Client Services Team Manager

<h3>Job Description</h3>
Job Description
Mountain Top Bookkeeping &amp; Consulting is a modern, fully remote accounting firm that provides high-touch bookkeeping and advisory services to small and medium-sized businesses nationwide. We’re a fast-growing team that values accuracy, communication, and efficiency — and we’re looking for an experienced accounting professional to help manage our client relationships and team operations as we scale.
About the Role
We’re seeking a Client Accounting Services Manager who can oversee client deliverables, support and mentor bookkeepers, review monthly financials, and serve as the main point of contact for assigned clients. The role is hybrid with 2 days remote and 3 in person.&nbsp; Responsibilities
<ul>
<li>Manage and oversee day-to-day bookkeeping operations for a portfolio of clients.</li>
<li>Review financial reports (P&amp;L, Balance Sheet, YTD reports) prepared by bookkeepers for accuracy and completeness.</li>
<li>Serve as the main client contact for assigned accounts — handling questions, clarifications, and deliverable timing.</li>
<li>Supervise and support the bookkeeping team; ensure deadlines and checklists are followed consistently.</li>
<li>Assist with onboarding new clients (QBO setup, chart of accounts review, software integration).</li>
<li>Implement and improve internal workflows, communication, and reporting systems.</li>
<li>Collaborate with the owner on process optimization, client experience, and new service rollout (advisory, tax, etc.).</li>
</ul>
Qualifications
<ul>
<li>7+ years of full-cycle bookkeeping or accounting experience.</li>
<li>CPA preferred.</li>
<li>Strong background in client accounting services: financial statement preparation, month-end close, year-end close with adjustments, reconciliations, and management reporting.</li>
<li>Proficiency in QuickBooks Online and other CAS tech tools.</li>
<li>Experience managing multiple client accounts and reviewing work prepared by others.</li>
<li>Excellent communication and organizational skills — able to stay on top of many moving parts.</li>
<li>Comfortable in a hybrid environment with strong self-management skills.</li>
<li>Prior experience in a bookkeeping or accounting firm required.</li>
</ul>

Client Accounting Services Manager

<h3>Job Description</h3>
Job Description
Position Summary
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.
Primary Duties and Responsibilities
● This is a Graveyard position
● Ensure the safety of participants and guests by providing on-site participant supervision
● Ensure participant compliance with program rules, policies, and procedures
● Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
● Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
● Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
● Work in partnership with on-site security
● Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
● Respond to emergency situations as appropriate
● Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
● Complete written reports and incident logs of daily activities
● Answer telephone and take messages for participants and staff
● Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
● Assist with the serving of daily meals
● Replenish supplies in the restrooms, offices and dining area
● Assist with maintenance of resident laundry schedule
● Ensure participants are following proper hygiene practices
● Work with participants to improve their independent living skills
● Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception
● Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
● Monitor and report to supervisor any maintenance concerns as needed
● Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
● Take on non-routine cleaning and special projects as needed
● Pack out participant belongings and place them in storage
 
Other Duties
● Monitor medication cabinet and review medication records
● Attend and participate in team Meetings, trainings, case conferencing, etc.
● Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
● Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
● Facilitate and supervise regularly scheduled resident house meetings
● Create and maintain a shelter environment that is safe
● Uphold all HOTV and LAHSA Rules, Regulations, and Policies
● Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
● Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
● Assist with facilitating life skills activities and community engagement events for participants
● Other duties as assigned by supervisors
 
Qualifications
● Understand and support the mission statement of Hope of the Valley Rescue Mission
● High school diploma or GED
● 1-2 years experience working with the homeless or similar population preferred
● Must possess solid proficiency of Microsoft Office Suite
● Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
● Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
● Must possess excellent problem-solving skills
● Ability to interact with others professionally
● Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
● Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
● Valid CPR/First Aid certification or ability to obtain within 30 days of hire
● Must be TB-cleared prior to hiring
● A criminal background check is required
● A drug-test is required
● A CA driver's license or valid or of identification is required
 
Other Requirements
● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
● Ability to work in proximity with service animals and emotional support animals
● Ability to operate a computer, fax, and telephone
● Ability to lift up to 25 lbs.
● Some night and weekend hours required
 
Employment Classifications
● FLSA Status: Non-Exempt
● Payroll Status: Hourly
● Work Schedule: Full Time
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 
 This is a Graveyard position

Client Services Monitor - Graveyard

<h3>Job Description</h3>
Job Description
Job Summary:
The Program Manager, Client Services (PM) is a caring and empathetic leader who takes pride in delivering best-in-case services to staff and clients, motivating a team to achieve ambitious goals, and thrives in being a part of a growing organization. As part of the management team, the PM models and supports staff in delivering high-quality services. 
The PM is responsible for managing part of the day-to-day operations and building, leading, managing, mentoring, and coaching other team members; establishing best practices; and managing and delivering complex programs. This role is specifically responsible for the management and supervision of the day-to-day front-end operations of the Downtown Los Angeles center lobby. The ideal candidate will demonstrate a sense of urgency, commitment to quality, a high level of emotional and professional intelligence, and personal and team accountability for all deliverables, communications and overall performance. 
 
Duties and Responsibilities to include but not limited to:
Support and Administration of Client Services Front Lobby Team
Train, Mentor, and Mange Staff to Deliver Exceptional Service to Clients and Colleagues
<ul>
<li>Manage the day-to-day operations of the Intake process, paperwork, and front desk operations.</li>
<li>Provides guidance and supervises Client Services Coordinators, Client Services Administrators, and the Client Services Operations Coordinator.</li>
<li>Provide support in onboarding new team members across the center and department. </li>
<li>Meet with direct reports regularly to oversee work. Provide training and feedback for professional development. </li>
<li>Develop and implement administrative systems, policies, and procedures, including but not limited to enrollment and appointment scheduling, file storage and retention, etc. </li>
<li>Develop and implement a standardized system to onboarding Client Services Coordinators and Client Services Administrators. </li>
<li>Share best practices with Client Services Coordinators and Client Services Administrators at other sites, including developing an informal cohort.</li>
<li>Responsible for managing the initial client pipeline to increase the conversion of inquiries to orientation and enrollment.</li>
<li>In Sr. Director’s absence, provide support to address time-sensitive client and office needs, including de-escalation, conflict management and mediation, and coverage issues, as needed. </li>
</ul>
Foster Strong Client, Colleague, and Partner Relationships
<ul>
<li>Provide a welcoming environment and information to clients, volunteers, and guests entering facility, covering</li>
<li>Participate in committees and working groups in support of organization’s Strategic Plan.</li>
<li>Represent Chrysalis to stakeholders, including providing site tours, attending outreach events &amp; community meetings, and delivering presentations. </li>
<li>Supports in planning and implementing Downtown Client Services events, training, and other office activities. </li>
<li>Track and monitor program data. Analyze trends of client service delivery use. Help create data informed annual goals for the site. </li>
<li>Act as liaison for in-house partners, such as the On-Site Counselor and interns </li>
<li>Represent Chrysalis to stakeholders, including providing site tours, attending outreach events &amp; community meetings, and delivering presentations. </li>
<li>Meet with clients and staff to mediate and resolve client grievances and create appropriate and relevant restorative plans for CE workers</li>
<li>Provide back-up support for services across the organization, including leading classes, conducting one-on-one interview/resume services, and meeting with clients as part of transitional employment program requirements. </li>
</ul>
Develop and Oversee Achievement of Programmatic Objectives &amp; Strategic Initiatives
<ul>
<li>Provide a welcoming environment and information to clients, volunteers, and guests entering facility, covering front desk on as needed basis. </li>
<li>Oversee, including monitoring budget allocations, resources to support clients in job search and retention process, as well as office supplies for the department and site.</li>
<li>Actively participate with the Client Services management team to consistently improve programs and services and support program design and evaluation efforts. </li>
<li>Develop content for and lead staff meetings and case conferences. Participate in department and organization-wide convenings, including content development and delivery. </li>
<li>Develop and lead effective and engaging meetings, focus groups, trainings, and other learning opportunities to develop solutions that are the best fit for Chrysalis clients and align with organizational goals. </li>
<li>Design and complete management &amp; administrative reports and documentation as needed.</li>
<li>Make recommendations and participate in the implementation of projects, such as a curriculum review, to ensure that services are aligned with best practices in the field, reflect the needs of the client population, and support clients in achieving their employment goals.</li>
<li>Key strategic thought partner for Sr. Director and leadership team to promote strategic plan.</li>
</ul>
General Duties
<ul>
<li>Adhere to all Chrysalis policies and procedures.</li>
<li>Support the Chrysalis Mission, Vision, and Values. </li>
<li>Work with Senior Site Director on special projects and assignments</li>
<li>Other duties as assigned.</li>
</ul>
 
Job Skills &amp; Qualifications
<ul>
<li>Interest in, experience working with, and sensitivity toward the Chrysalis client population.</li>
<li>Minimum 3-5 years’ experience in social service work or related field, including supervision experience. </li>
<li>Bilingual (English/Spanish) is a plus, but not required</li>
<li>Demonstrated leadership abilities and/or experience motivating team members toward completion of goals. </li>
<li>Excellent teamwork and leadership skills, including the ability to coach/mentor staff and clients. </li>
<li>Excellent verbal, written, communication, organization, and time management skills.</li>
<li>Exceptional customer service, interpersonal, and public speaking skills, including the ability to use tact and diplomacy in all interactions and to appropriately represent Chrysalis to external audiences. </li>
<li>Demonstrated team player with a clear understanding of team dynamics.</li>
<li>High level of proficiency in online research and software applications including Microsoft Office Suite and Internet required. Facility for data, including comfort with spreadsheets and database programs. </li>
<li>Previous experience in case management database program(s) preferred. Willingness to learn new computer applications. </li>
<li>Thrive in high-paced, demanding environment.</li>
<li>Ability to address challenging conflicts and operational problems, making timely decisions, often under pressure with tight and competing deadlines.</li>
<li>Reliable transportation. Willingness to travel among locations required. (Mileage reimbursed)</li>
</ul>
 
(No phone calls or drop-ins regarding this position please. Applications without a cover letter will not be considered.)

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
 
Fair Chance Hiring Statement
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.

Program Manager, Client Services

<h3>Job Description</h3>
Job Title: IT Services - Client Account Manager
Industry: Managed Services Provider
Location: Anaheim, CA (hybrid position) 
Salary Range: $108,000 - $112,000
&nbsp;
Job Summary:
The&nbsp;Client Services Manager&nbsp;focuses on the&nbsp;operational efficiency and technical excellence&nbsp;of service delivery, ensuring it is consistent, reliable, and cost-effective. In addition, this position focuses on helping customers achieve their goals and derive maximum value from a product or service to ensure long-term retention.
 
Responsibilities:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitoring and managing day-to-day operations, project teams, and budgets
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build relationships understanding customer goals, and show customers how to use services to meet those goals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strive to meet the service level agreements in place, and ensure the customer receives the service as promised
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strive to retain customers and expand revenue with each customer
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Improve processes based on performance data and customer feedback
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Anticipate customer needs and offer strategic guidance before issues arise
 
&nbsp;Requirements:
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in the following IT services:IT Helpdesk Service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop and End-user Computing Technical Support
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Network Monitoring &amp; Management - e.g., SonicWall, Zscaler
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;M365 Services - Email, Teams, SharePoint, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Server Management - on-premise - e.g., VMWare, and cloud - e.g., AWS and Azure infrastructure
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Security Services - e.g., Endpoint Production (via CrowdStrike), End-User Awareness Training (via KnowBe4), MFA (via Duo), SOC/XDR/SEIM/SOAR (e.g., leveraging Arctic Wolk, QRadar, or Sentinel
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Business Intelligence Services - e.g., using Power BI
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;App Development Services - either custom or with low-code platforms such as Kintone and Quickbase
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;System Integration Services - e.g.,&nbsp;using Boomi and other iPaaS/ETL tools.
&nbsp;
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to produce statements of work
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to create client proposals
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent oral and written communication skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to interact well with all levels of management and staff
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to be proactive and reactive depending on the situation at hand
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Three or more years of experience in this field is required
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;College degree or equivalent experience is required
 
 
Who we are
Calance is a global IT Services firm specializing in end-to-end solutions for Development, Robotic Process Automation (RPA), Business Intelligence and Data Science, DevOps enablement, Managed Services, Security, Construction Management Software Integration and IT Staffing.
Headquartered in Southern California with offices across US and India, our team has made a commitment to excellence for over 20+ years. At Calance, we pride ourselves on building long-lasting relationships — both with clients and with our team. This fosters a culture of trust and a commitment to creating high-quality, customer-oriented IT solutions, which is why we have seen a 90% client retention rate and successful long-term relationships with leading SMB and enterprise partners.
With decades of extensive domain knowledge in technology solutions and exceptional customer support, the Calance team shares a passion for helping organizations achieve digital transformation and build streamlined IT infrastructure that supports their continued success. Our customized IT solutions empower organizations to hit their long-term business goals and lead their industry.
We believe our long term relationship with employees is one our most valuable assets. At Calance we strive to build a culture where personal and professional growth are as important as customer growth and success. We often refer to Calance as a family — a family committed to sustainably growing businesses, driving client success, and working to ensure everyone in the family achieves their full potential. 
We offer generous compensation and a benefits package — which, coupled with an exceptional company culture, has resulted in most Calance team members staying with the company for over 7+ years. We also provide H1B work permits and permanent residency sponsorship.
 
der-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
 
Qualifications
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
Example: Excellent verbal and written communication skills

IT Services - Client Account Manager

<h3>Job Description</h3>
Job Description

Full job description
This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.
Job Responsibilities
<ul>
<li>Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.</li>
<li>Answering telephone calls and emails from customers and clients, and directing them to relevant staff.</li>
<li>Interacting with clients and handling clients’ queries and complaints in a timely manner.</li>
<li>Place USCIS service request calls.</li>
<li>Handle premium processing forms.</li>
<li>Answer client messages in the case management system (CMS), subject to attorney approval.</li>
<li>Mail notices to clients as requested.</li>
<li>Prepare cover letter and mailing duplicate RFE pkg to USCIS.</li>
<li>Other Admirative duties as assigned.</li>
</ul>
Requirements

<ul>
<li>Mandarin fluency preferred but not required</li>
<li>BA or MA degree preferred.</li>
<li>Excellent English writing skills.</li>
<li>Strong attention to detail.</li>
<li>Outstanding client service skills.</li>
<li>A high degree of self-motivation and ability to work independently under tight deadlines.</li>
<li>Demonstrated professional demeanor.</li>
<li>Excellent multitasking and time management skills.</li>
</ul>
Benefits

<ul>
<li>Health, HSA, dental, and vision insurance.</li>
</ul>
<ul>
<li>Long-term and short-term disability benefits.</li>
<li>Optional 401(k) with company matching contributions.</li>
<li>Paid time off.</li>
<li>Paid holidays.</li>
</ul>

Client Success Manager- Legal Customer Services

<h3>Job Description</h3>
Job Description
Description
The Client Services Representative will be responsible for, but not limited to:

<ul>
<li>Maintaining industry leading service standards by providing prompt service and one call resolution.</li>
<li>Timely entry of all inbound leads</li>
<li>Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.</li>
<li>Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.</li>
<li>Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc.</li>
<li>From the manager, "Our service team is focused on our customers and how we can best service their needs with current policies and provide opportunity for additional coverage and overall retention."</li>
</ul>
#eastpriority25
Job Type &amp; Location
This is a Contract to Hire position based out of Omaha, NE.
Pay and Benefits
The pay range for this position is $19.00 - $21.47/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Omaha,NE.
Application Deadline
This position is anticipated to close on Jan 16, 2026.
h4&gt;About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. 
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Client Services Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
 
Position Overview
The Benefit Account Manager I plays a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Benefit Account Manager I delivers outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Benefit Account Manager I assumes full responsibility for maintaining and enhancing client relationships.
 
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call &amp; case resolution, minimal escalations, and high client retention &amp; satisfaction.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
• Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.
 
Expectations
• Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.
 
Education and Experience
 
Required
• Bachelor’s degree OR High School Diploma with a minimum of 2 years of relevant HCM experience
• Proficiency in Microsoft Office suite
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.
 
Preferred
• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in customer service or previous client interfacing role
• Experience in payroll and/or call center environment 
 
Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
 
This job description outlines the responsibilities and qualifications of the Account Manager I role. However, additional duties and qualifications may arise as the organization's needs evolve.
 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The pay range for this position is $21- $25 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Benefits Client Services Representative I

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
 
Position Overview
The Benefit Account Manager I plays a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Benefit Account Manager I delivers outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Benefit Account Manager I assumes full responsibility for maintaining and enhancing client relationships.
 
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
• Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call &amp; case resolution, minimal escalations, and high client retention &amp; satisfaction.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
• Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.
 
Expectations
• Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.
 
Education and Experience
 
Required
• Bachelor’s degree OR High School Diploma with a minimum of 2 years of relevant HCM experience
• Proficiency in Microsoft Office suite
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.
 
Preferred
• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in customer service or previous client interfacing role
• Experience in payroll and/or call center environment 
 
Physical requirements
• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
 
This job description outlines the responsibilities and qualifications of the Account Manager I role. However, additional duties and qualifications may arise as the organization's needs evolve.
 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The pay range for this position is $21- $25 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

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