field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
The mission of Washington Health Benefit Exchange (Exchange) is to radically improve how Washington residents secure health insurance through innovative and practical solutions, an easy-to-use customer experience, our values of integrity, respect, equity and transparency, and by providing undeniable value to the health care community.
The Exchange is a public-private partnership that operates Washington Healthplanfinder, the eligibility and enrollment portal used by one in four Washington residents to obtain health and dental coverage. Through this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program.
The Exchange embraces the following equity statement adopted by our Board of Directors:
Equity is fundamental to the mission of the Washington Health Benefit Exchange. The process of advancing toward equity and becoming anti-racist is disruptive and demands vigilance to dismantle deeply entrenched systems of privilege and oppression. While systemic racism is a root cause of many societal inequities, we must also use an intersectional approach to address all forms of bias and oppression, which interact with and often exacerbate racial inequities. To be successful, we must recognize the socioeconomic drivers of health and focus on people and places where needs are greatest. As we listen to community, we must hold ourselves accountable to responding to recommendations to remedy inequitable policies, systems, or practices within the Exchange s area of influence. Our goal is that all Washingtonians have full and equal access to opportunities, power and resources to achieve their full potential.
SUMMARY
The Client Services and Production Control Manager oversee end-to-end IT service coordination, client system engineering, and customer-facing support operations at the Exchange. This role leads the ITIL Service Transition functions, Change and Release Management, and disaster recovery coordination, while also managing the deployment, maintenance, and support of desktop, mobile, and telecommunications systems. Acting as the central point for system outages and technical communication, the manager facilitates collaboration across internal teams and with federal, state, and external IT partners. 
This position drives process improvement using Lean methodologies, supports requirement gathering, and manages procedure mapping. It also directs the Client Support team, ensuring effective triage, prioritization, and escalation of system issues. Regular reporting on system stability, change impacts, and partner performance is provided to leadership. Strong relationships with staff at all levels, vendors, agents, and government entities are essential to success in this role. 
DUTIES AND RESPONSIBILITIES
Strategic Leadership in Technical Operations and Systems Engineering 
• Strategic Alignment &amp; Standards: Guide system engineering to support business goals, approve technology standards, and prioritize initiatives like device management and endpoint security. 
• System Design &amp; Deployment Oversight: Review and validate infrastructure deployments for scalability, compliance, and performance across client systems and cloud services. 
• Security &amp; Service Administration: Collaborate with the Security team on endpoint protection, manage O365 tenant configurations, and ensure SharePoint and cloud services are properly maintained. 
• Performance Monitoring &amp; Reporting: Track key metrics (uptime, patching, incident resolution), communication risks and progress to leadership, and conduct regular system health reviews. 
• Policy Compliance &amp; Audit Readiness: Enforce IT policies, managing licensing and access controls, and support internal and external audits for compliance across systems and services. 
Team Leadership &amp; Staff Development 
• Supervise Client Support and Prod control teams, setting daily tasks and performance goals. 
• Mentor junior staff, conduct annual reviews, and coordinate schedules and leave approvals. 
• Collaborate with the associate Director of Infrastructure Services to align team objectives. 
Client Support &amp; Helpdesk Management 
• Monitor and triage IT helpdesk tickets, ensuring timely resolution and escalation. 
• Provide hands-on troubleshooting, installation, and configuration support for end-user devices. 
• Develop and maintain client system procedures, standards, and knowledge base content. 
• Deliver excellent customer service for IT incidents and requests. 
Process Improvement &amp; ITSM Development 
• Lead development and optimization of ITSM workflows and automation using Lean principles. 
• Coordinate cross-functional teams to define and improve business-critical procedures. 
• Educate stakeholders on process ownership and compliance. 
Change &amp; Release Management 
• Define and manage change control processes, including chairing CAB and ECAB meetings. 
• Authorize and track standard and high-risk changes, ensuring minimal disruption to services. 
• Prepare and deliver change tracking and outage reports to leadership. 
• Facilitate post-implementation reviews and continuous service improvement efforts. 
IT Coordination &amp; Communication 
• Serve as the central point for system outages and technical coordination across internal and external partners. 
• Communicate effectively with federal, state, and vendor stakeholders regarding system availability and impact. 
• Develop templates and procedures for outage notifications and root cause analysis. 
• Apply plain language and usability best practices in all communications. 
Infrastructure Planning &amp; Testing 
• Build and maintain a test lab environment for hardware and software validation. 
• Assess and manage IT equipment inventory and procurement needs. 
• Plan and execute client hardware deployments and AV setup for conference rooms. 
Disaster Recovery &amp; Special Project 
• Coordinate annual disaster recovery exercises and lead after-action improvement planning. 
• Lead cross-functional teams and support special projects as assigned. 
QUALIFICATIONS
Required: 
• Five years of progressive management experience overseeing high-performing IT teams responsible for client operations, production control, change/incident management, and help desk functions.
• Expertise in Change and Release Management, with a focus on strengthening IT operations and driving continuous process improvement. (I can also go with “significant experience” here instead of “expertise”).
• Demonstrated experience advancing IT Service Management frameworks and operational efficiency.
• Strong skills in IT coordination, communication, and stakeholder engagement.
Desired:
• Experience applying Lean principles to ITSM workflow optimization and process improvement. 
• Experience collaborating with federal, state, and vendor partners on technical operations. 
APPLICATION INSTRUCTIONS
This position will be open until we find a suitable number of candidates to review. If interested, please submit an application with a cover letter as soon as possible. The Exchange reserves the right to close the recruitment at any time. 
SALARY INFORMATION
Full Salary Range: $98,842.00 to $148,263.00 annually, with midpoint at $123,552.00. 
Hiring Range: $113,668.00 and $123,552.00 annually. This is an estimate of where a qualified candidate can expect to receive an offer. 
The actual salary offer will consider candidate experience, skills, qualifications, internal equity, and the market. Our compensation policy reserves the salary range above the midpoint for employees who are meeting and exceeding expectations and for growth and development, up to the maximum. 
BENEFITS
Take a peek at our benefits package. 
WORKING CONDITIONS
Core business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. There are times where irregular hours will be required. The preferred duty station is our Olympia, Washington headquarters. The nature of this role relies heavily on remote and in-person collaboration. While a hybrid remote and on-site schedule may be considered, the position will require flexibility to allow for in-office availability as business needs dictate. Travel requirements will be limited, however there may be occasions where an employee is required to travel and work irregular hours to attend meetings or trainings. Duties of this position require the use of standard office furniture and equipment, including setup for remote work. The employee is responsible for providing and maintaining a safe, ergonomic, and secure workspace at their remote location. 
The working conditions and physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SPECIAL REQUIREMENTS
A criminal background screen will be conducted for candidates under final consideration, and if hired, every five years of employment where highly sensitive data is processed or maintained by the position. The result of this background screen must meet the Exchange’s eligibility standards.
OTHER INFORMATION
The above statements are intended to describe the general nature and levels of work being performed. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills of personnel so classified.
This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
The Washington Health Benefit Exchange is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We participate in E-Verify. You can view the Department of Justice's Right to Work poster here.

Client Services & Production Control Manager

<h3>Job Description</h3>
Job Description
About Us
Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting™ recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory services across several industries. With offices in Maine, Massachusetts, and New Hampshire, BNN has a reputation for teamwork, collaboration, and client excellence throughout New England and beyond. BNN’s culture champions career advancement, mentorship, community involvement, and exceptionally responsive client service.

About the Position
If you're looking for a rewarding opportunity in a professional atmosphere with immense positivity, incredible talent, and exciting potential, then Baker Newman Noyes is the place for you. Tax Managers are responsible for the management of all phases of tax compliance for assigned clients in a variety of industries. Managers participate in firm administration and management, including staff and firm development.

Competencies and Position Requirements
<ul>
<li>Dedicated to high-caliber client service</li>
<li>Supervise staff and seniors and review their work product for completeness and accuracy</li>
<li>Provide timely, high quality services that meet or exceed client expectations</li>
<li>Develops a rapport with client personnel and the firm engagement team</li>
<li>Excellent project management, analytical, interpersonal, oral and written communication skills </li>
<li>Demonstrate advanced knowledge of tax compliance and planning at both the federal and state levels in the areas of individuals, trusts, and estates. </li>
<li>Responsible for timely and effective explaining of tax objectives, budget information, and other relevant engagement information to staff and seniors. </li>
<li>Researches tax issues and develops sound solutions, and comfortably discusses issues with the engagement principal and management</li>
<li>Monitors job progression, including budgeted versus actual hours, and provides timely updates to the principal</li>
<li>Uses technical expertise to develop others through training sessions, mentoring, supervision, and coaching</li>
<li>Provides seniors and staff with timely, honest, and constructive feedback </li>
<li>Seeks to identify proposal opportunities for services to existing or prospective clients, and communicates opportunities on a timely basis to firm management</li>
</ul>

Education and Experience
<ul>
<li>Minimum of 5 years of experience providing tax compliance and planning services to high net worth individuals and family groups</li>
<li>CPA or JD (MST or LLM in Taxation a plus)</li>
</ul>

Work Environment
<ul>
<li>Minimal travel required</li>
<li>Ability to work a flexible schedule based on business needs </li>
<li>Hybrid work option</li>
<li>Supportive and collaborative culture</li>
</ul>

BNN strongly believes in maintaining a healthy balance between work and personal life. We support this through a variety of benefits, including:
<ul>
<li>A flexible paid time off program, 5 sick days, 11 paid holidays</li>
<li>6-week paid parental leave</li>
<li>Health, Dental, Pet, Vision, Disability and Life Insurances</li>
<li>401(k) Plan with company match</li>
<li>Profit Sharing Plan</li>
<li>Business-casual office environment</li>
</ul>
Baker Newman Noyes is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity and expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable law.

Tax Manager - Private Client Services

<h3>Job Description</h3>
Job Description
WK Dickson (an Ardurra Company) is looking to hire an experienced Water/ Wastewater Client Services Manager to join our team in one of our South Carolina offices
Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.
As a recognized leader in the South and the Southeast's water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse and wastewater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.
Essential Functions of the Job:
The Client Service Manager will focus on a mix of established client business growth, project delivery leadership and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina area business. Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors
<ul>
<li>Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities</li>
<li>Responsible for delivering service to the client and for client relations</li>
<li>Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance</li>
<li>Manage multiple design consultants to complete detailed and permitted construction plans</li>
<li>During project startup understand the client's critical success factors and prepare an effective project management plan</li>
<li>Responsible for project administration in the project management system (including accurately placing the project setup information)</li>
<li>Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks</li>
<li>Be available to team members to mentor junior staff and consult with the principal in charge for guidance</li>
<li>During project execution, monitor the progress of the scope, budget, schedule, and quality/performance</li>
<li>Provide project team leadership and be accountable for technical, financial and schedule delivery excellence</li>
<li>Responsible and accountable for all aspects of the project from initiation through closeout</li>
<li>Responsible for risk management and proactive change management</li>
<li>Responsible for prompt invoicing and collection</li>
</ul>

Education and Experience Requirements:
<ul>
<li>Bachelor’s degree in Engineering required</li>
<li>Professional Engineer License (SC) preferred</li>
<li>At least eight (8) years of experience</li>
</ul>

Why Ardurra?
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
NOTICE TO THIRD PARTY AGENCIES:
Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
#LI-SC1

Water/Wastewater - Client Services Manager

<h3>Job Description</h3>
Job Description
Ardurra is looking to hire an experienced Water/Wastewater Client Services Manager to join our team in our Columbia, SC office.
Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.
As a recognized leader in the Southeast water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse, wastewater, and stormwater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.
Primary Function
The Client Service Manager will focus on supporting a mix of established clients, new business growth, project delivery, and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina water business group.
Essential Functions of the Job:
<ul>
<li>Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors</li>
<li>Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities</li>
<li>Responsible for delivering service to the client and for client relations</li>
<li>Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance</li>
<li>Manage multiple design consultants to complete detailed and permitted construction plans</li>
<li>During project startup understand the client's critical success factors and prepare an effective project management plan</li>
<li>Responsible for project administration in the project management system (including accurately placing the project setup information)</li>
<li>Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks</li>
<li>Be available to team members to mentor junior staff and consult with the principal in charge for guidance</li>
<li>During project execution, monitor the progress of the scope, budget, schedule, and quality/performance</li>
<li>Provide project team leadership and be accountable for technical, financial and schedule delivery excellence</li>
<li>Responsible and accountable for all aspects of the project from initiation through closeout</li>
<li>Responsible for risk management and proactive change management</li>
<li>Responsible for prompt invoicing and collection</li>
</ul>

Education and Experience Requirements:
<ul>
<li>Bachelor’s degree in Engineering required</li>
<li>Professional Engineer preferred</li>
<li>At least ten (10) years of experience</li>
</ul>

Why Ardurra?
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
NOTICE TO THIRD PARTY AGENCIES:
Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.
#LI-SC1

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Hickory, NC Assistive Care State Programs Home Care Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>

Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Award-winning workplace: proud to be recognized by
<ul>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
</ul>
</li>
<li>Weekly pay</li>
<li>Work life balance: Monday-Friday 8:30-5pm hours</li>
<li>AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.</li>
<li>Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.</li>
<li>Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.</li>
<li>Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
<ul>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
</li>
</ul>

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Care

<h3>Job Description</h3>
Job DescriptionOur Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, &amp; Asheville, NC. Ideal location to reside is within those locations, preferrably Easley/ Greenville area. The ideal candidate has experience in client retention in a long-term care pharmacy setting. We offer: DailyPay Flexible schedules Competitive pay Shift differential Health, dental, vision and life insurance benefits Company paid STD and LTD Tuition Assistance Employee Discount Program 401k Paid-time off Tuition reimbursement Non-retail/Closed-door environment Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today! This position will be posted for a minimumof 8 days Responsibilities 
<ul>
<li>Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations</li>
<li>Accountable for all aspects of client relationships; primary go-to person for your client base</li>
<li>Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)</li>
<li>Leads client contract renewal process in collaboration with other key PharMerica stakeholders</li>
<li>Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients</li>
<li>Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
<ul>
<li>Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service</li>
</ul>
</li>
<li>Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources</li>
<li>Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation</li>
<li>Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved</li>
<li>Represents PharMerica at corporate/networking/client events and conferences</li>
<li>Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards</li>
</ul>
 Qualifications 
<ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting</li>
<li>Ability to communicate to all levels of management</li>
<li>Excellent time-management and basic computer skills</li>
<li>Advanced Microsoft Office proficiency</li>
<li>Outstanding problem-solving skills</li>
<li>Experience in root cause analysis</li>
<li>Ability to collaborate cross-functionally</li>
<li>Experience working within a collaborative team</li>
<li>Experience in a project management and client-facing customer service role</li>
<li>Strong background with the ability to manage multiple priorities and deadlines at once</li>
</ul>
 About our Line of Business PharMerica, an affiliate of BrightSpring Health Services, is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations, and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies, offering unmatched company culture, employee development, and advancement opportunities. For more information, please visit <a href="http://www.pharmerica.com" target="_blank">www.pharmerica.com</a>. Follow us on Facebook, LinkedIn, and X. Salary Range USD $70,000.00 - $75,000.00 / Year

Account Manager, Client Services

<h3>Job Description</h3>
Job Description
The Care Team/Client Services Manager is based on-site in the Plymouth, WI office and is responsible for overseeing and developing all client services and caregiver operations within the franchise territory. This role is accountable for meeting client retention goals, increasing service hours with existing clients, and leading caregiver recruitment, hiring, recognition, and disciplinary efforts.&nbsp;
Location: Ideal candidate will reside in Sheboygan County, WI.
Job Responsibilities
<ul>
<li>Maintain regular communication with new clients, including caregiver introductions, first-day service calls, and an in-home visit within 30 days of service.</li>
<li>Ensure clients and their families remain satisfied with Senior Helpers services by addressing concerns and working collaboratively with staff and families to find solutions.</li>
<li>Provide overall leadership and management of caregivers through performance improvement, professional development, and training program implementation.</li>
<li>Conduct quality assurance visits with caregivers to ensure care plans are followed, policies and procedures are met, and brand standards are upheld.</li>
<li>Spend 2–3 days per week in the field visiting clients to assess service quality, update care plans, and manage client visits in hospitals or rehabilitation facilities.</li>
<li>Develop and manage caregiver recognition and morale programs, such as Caregiver of the Month and performance and training achievements.</li>
<li>Review daily activity logs and time sheets to confirm adherence to care plans and identify any lost hours.</li>
<li>Coordinate communication of all new hires, terminations, and inactive employees with the Scheduling Manager for system entry.</li>
<li>Manage caregiver call-outs, late arrivals, early departures, and assignment refusals, ensuring appropriate documentation and follow-up.</li>
<li>Participate in new caregiver orientations.</li>
<li>Manage caregiver training and certification programs.</li>
<li>Partner with the Scheduling Manager to ensure optimal shift coverage, matching and placement of caregivers with clients</li>
</ul>
&nbsp;
Required Qualifications
&nbsp;
<ul>
<li>Bachelor’s degree preferred or an equivalent combination of education and relevant work experience.</li>
<li>Minimum of 2 years of experience leading, developing, and training direct reports.</li>
<li>At least 1 year of experience managing client relationships.</li>
<li>Experience implementing training programs, preferably in a healthcare-related environment.</li>
<li>Strong organizational skills with excellent attention to detail and the ability to manage competing priorities.</li>
<li>Creative, innovative problem solver.</li>
<li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to travel to client homes throughout the assigned territory.</li>
<li>Reliable vehicle and willingness to travel up to 50% of the time.</li>
</ul>
&nbsp;
Compensation &amp; Benefits:
<ul>
<li>$48,000 -&nbsp; $52,000/year based on work experience</li>
<li>401 (K)&nbsp;</li>
<li>Healthcare Insurance</li>
<li>Employee assistance program</li>
<li>Paid Time Off</li>
<li>Paid Holidays&nbsp;</li>
</ul>
&nbsp;
Join our team and help us empower seniors to live with dignity and independence in their own homes! Training on industry-specific knowledge will be provided for you to ensure great success. Since 2002, Senior Helpers® is the nation's premier provider of in-home senior care, with lover 300 locations all across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Senior Helpers is proud to be the first national in-home care provider to receive certification as a Great Place to Work. Our caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.&nbsp;
IND90

Care Team/Client Services Manager

<h3>Job Description</h3>
Job Description
Position Summary
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.
Primary Duties and Responsibilities
● This is a Graveyard position
● Ensure the safety of participants and guests by providing on-site participant supervision
● Ensure participant compliance with program rules, policies, and procedures
● Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
● Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
● Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
● Work in partnership with on-site security
● Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
● Respond to emergency situations as appropriate
● Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
● Complete written reports and incident logs of daily activities
● Answer telephone and take messages for participants and staff
● Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
● Assist with the serving of daily meals
● Replenish supplies in the restrooms, offices and dining area
● Assist with maintenance of resident laundry schedule
● Ensure participants are following proper hygiene practices
● Work with participants to improve their independent living skills
● Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception
● Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
● Monitor and report to supervisor any maintenance concerns as needed
● Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
● Take on non-routine cleaning and special projects as needed
● Pack out participant belongings and place them in storage
 
Other Duties
● Monitor medication cabinet and review medication records
● Attend and participate in team Meetings, trainings, case conferencing, etc.
● Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
● Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
● Facilitate and supervise regularly scheduled resident house meetings
● Create and maintain a shelter environment that is safe
● Uphold all HOTV and LAHSA Rules, Regulations, and Policies
● Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
● Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
● Assist with facilitating life skills activities and community engagement events for participants
● Other duties as assigned by supervisors
 
Qualifications
● Understand and support the mission statement of Hope of the Valley Rescue Mission
● High school diploma or GED
● 1-2 years experience working with the homeless or similar population preferred
● Must possess solid proficiency of Microsoft Office Suite
● Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
● Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
● Must possess excellent problem-solving skills
● Ability to interact with others professionally
● Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
● Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
● Valid CPR/First Aid certification or ability to obtain within 30 days of hire
● Must be TB-cleared prior to hiring
● A criminal background check is required
● A drug-test is required
● A CA driver's license or valid or of identification is required
 
Other Requirements
● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
● Ability to work in proximity with service animals and emotional support animals
● Ability to operate a computer, fax, and telephone
● Ability to lift up to 25 lbs.
● Some night and weekend hours required
 
Employment Classifications
● FLSA Status: Non-Exempt
● Payroll Status: Hourly
● Work Schedule: Full Time
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 
 This is a Graveyard position

133,639 Client Services Manager Jobs