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<h3>Job Description</h3>
Job Description Summary Bike Mart services and maintains all types and brands of bikes! The Service Writer role welcomes customers to the service departement, performs an inspection of the customers bikes, gathers other imprtant data about the rider and use of the bike and recommends service. Service Writers also perform simple while you wait repairs when needed. Duties Greet and engage customers Perform Bike Mart's Multi Point Inspection Gather date from the customer Enter customer data in the POS Schedule repairs Answer phone calls Perform basic repairs Requirements Service Writers should have the following- Working knowledge of bicycles Customer service skills Sales skills Ability to think on their feet in a fast paced environment Excellent attention to detail Great communication skills Benefits A competitive benefits package including store discount and flexible scheduling is available to all associates.

Service Writer

<h3>Job Description</h3>
Job DescriptionSERVICE WRITERMonday - Friday 8:00 am - 5:00 pm Pay DOE ESSENTIAL JOB FUNCTIONS 
<ul>
<li>Serve as the primary contact for all service customers; ensure work orders are entered, scheduled, and completed accurately and efficiently.</li>
<li>Present a professional, positive attitude and provide excellent customer service.</li>
<li>Process and manage work orders and warranty claims from start to finish.</li>
<li>Review work orders for accuracy, determine requirements, set priorities, and ensure proper documentation.</li>
<li>Assign and stage service work for technicians to help them achieve daily and weekly goals.</li>
<li>Maintain quality control of completed work; monitor time standards and address variances.</li>
<li>Provide general diagnosis of repair and maintenance problems and communicate findings to technicians.</li>
<li>Track, coordinate, and complete warranty work.</li>
<li>Conduct customer survey follow-ups and report findings monthly.</li>
<li>Prepare technician status reports, time/activity logs, and basic departmental reports.</li>
<li>Attend weekly management meetings to review goals, promotions, and service opportunities.</li>
<li>Keep service reference materials (manuals, bulletins, publications) updated.</li>
<li>Monitor and evaluate tools and equipment for proper working condition.</li>
<li>Participate in quarterly and annual meetings to review results, set goals, and implement process improvements.</li>
<li>Perform additional duties as assigned by management.</li>
</ul>
JOB REQUIREMENTS 
<ul>
<li>2+ years’ experience in repair, troubleshooting, or parts with proven success.
<ul>
<li>Preferred industries: agricultural equipment, motor vehicle, outdoor power equipment, recreational vehicles, construction machinery, or small engines.</li>
</ul>
</li>
<li>Valid driver’s license required.</li>
<li>Ability to work a standard 40-hour week with flexibility for extended hours when needed.</li>
<li>Physically able to lift and handle loads up to 70 lbs.; work both indoors and outdoors in all weather conditions.</li>
<li>Proficient in parts lookup and assisting customers at the parts counter.</li>
<li>Strong organizational and multitasking skills.</li>
<li>Proficiency with computers and basic reporting.</li>
</ul>

SERVICE WRITER

<h3>Job Description</h3>
Job DescriptionJob Summary: We are looking for a&nbsp;Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.&nbsp;Benefits
<ul>
<li>Competitive pay</li>
<li>Medical, dental, and vision insurance</li>
<li>Life insurance</li>
<li>401k</li>
<li>PTO</li>
<li>Employee discounts</li>
<li>Career growth opportunities</li>
</ul>
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times</li>
<li>Oversee and participate in quality control</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Valid commercial driver’s license &amp; clean driving record</li>
<li>Accredited training in service advisor skills, customer satisfaction, and quality control</li>
<li>Automotive service advisor experience</li>
<li>Ability to read, write and speak English fluently&nbsp;</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Multitasking skills</li>
<li>Proficient use of computers/business machines</li>
</ul>
About Us:&nbsp;Headquartered in Birmingham, Alabama, Serra Automotive Group is one of the Top 150 automotive dealer groups in the nation. We are proud to represent the world's best automotive brands through our locations across Central Alabama and Michigan. Our mission is to provide everyone with a better automotive buying and ownership experience, and we are always looking for the right team members to help us make that possible!&nbsp;We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job DescriptionSalary: $28-35/hr 
About the Role
We are seeking an experienced and organized Service Writer to join our team The Service Writer acts as the bridge between our customers and the service department, ensuring repairs and maintenance for refuse trucks and heavy-duty equipment are documented accurately, communicated clearly, and completed on time. This role is vital for delivering excellent customer service while keeping shop operations efficient and profitable.
Key Responsibilities
<ul>
<li>Greet and assist customers in person and over the phone regarding service needs.</li>
<li>Write and open work orders, accurately documenting customer concerns, equipment information, and repair requests.</li>
<li>Communicate clearly with technicians to ensure proper diagnosis and repair.</li>
<li>Review completed jobs for accuracy in labor, parts, and warranty claims before closing work orders.</li>
<li>Provide estimates and obtain customer approvals prior to work being completed.</li>
<li>Coordinate scheduling, dispatch, and follow-up for service work.</li>
<li>Maintain service records, customer files, and warranty documentation.</li>
<li>Track repair progress and keep customers updated on job status.</li>
<li>Assist in upselling additional services or preventive maintenance where appropriate.</li>
</ul>
Requirements
<ul>
<li>Prior experience as a Service Writer, Service Advisor, or related role in heavy-duty trucks, equipment, or automotive repair.</li>
<li>Knowledge of refuse trucks, hydraulics, or McNeilus equipment a strong plus.</li>
<li>Strong organizational and communication skills.</li>
<li>Ability to work in a fast-paced environment while maintaining accuracy.</li>
<li>Proficiency with service/order management software (knowledge of Acumatica or similar systems a plus).</li>
<li>Customer-first mindset with professional phone and in-person demeanor.</li>
</ul>
Compensation &amp; Benefits
<ul>
<li>Competitive pay (hourly or salary, commensurate with experience).</li>
<li>Health, dental, and vision insurance.</li>
<li>401(k) with company match.</li>
<li>Paid time off and holidays.</li>
<li>Ongoing training and growth opportunities within Firematic Heavy Duty.</li>
</ul>

<h3>Job Description</h3>
Job Description
Position Overview 
RMGS, Inc. is currently recruiting a Technical Writer in Virginia Beach, Virginia. This position is contingent upon contract award. 
Roles and Responsibilities 
<ul>
<li>Provide technical writing support</li>
<li>Conduct research and analyze information</li>
<li>Prepare documents</li>
<li>Prepare written reports and correspondence using Microsoft Word, PowerPoint, and other related programs </li>
</ul>
Required Qualifications and Experience
<ul>
<li>Bachelor's degree and 10 years working experience</li>
<li>In-depth knowledge and experience with JCIDS regulations and guidelines</li>
<li>Defense Acquisition University qualified in Acquisitions 301</li>
<li>Active TS/SCI security clearance</li>
</ul>
Company Overview
RMGS, Inc. is a growing small business headquartered in Virginia Beach, Virginia. We provide security-related training and advisory services to the U.S. Government, allied nations, and private industry. We are an equal opportunity employer. RMGS, Inc. does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, political affiliation, parental status, age, veteran status, medical condition or disability, genetic information, or any other protected status under federal, state, or local law.
Company Benefits

RMGS, Inc. offers the following benefits as applicable:
<ul>
<li>Medical, dental, and vision insurance and/or TRICARE supplemental insurance</li>
<li>Short- and long-term disability insurance</li>
<li>Accidental death and dismemberment insurance</li>
<li>Group and supplemental group life insurance</li>
<li>Supplemental insurance</li>
<li>401(k)</li>
<li>Workers’ compensation</li>
<li>Direct deposit</li>
</ul>

Technical Writer

<h3>Job Description</h3>
Job Description
Job Summary: We are looking for a&nbsp;Service Writer to join our team! The right candidate will have automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
Benefits
<ul>
<li>Medical and dental insurance</li>
<li>401k Plan</li>
<li>PTO</li>
<li>Life insurance</li>
<li>Short-term disability</li>
<li>Growth opportunities</li>
<li>Employee discounts</li>
<li>Family-owned and operated</li>
</ul>
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently</li>
<li>Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times</li>
<li>Oversee and participate in quality control</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Valid&nbsp;driver’s license &amp; clean driving record</li>
<li>Accredited training in service advisor skills, customer satisfaction, and quality control</li>
<li>Automotive service advisor experience (preferred)</li>
<li>Ability to read, write and speak English fluently&nbsp;</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Multitasking skills</li>
<li>Proficient use of computers/business machines</li>
</ul>
About Us:&nbsp;Customers have trusted Sternberg Automotive Group for over 60 years! We are a humble, family-owned dealership with locations across Southern Indiana and in Louisville, Kentucky.&nbsp; Our group provides services for just about every facet of the transportation industry - Cars, Trucks, Leasing, Rental Parts, Vehicle Repair, Equipment, Collision Repair - you name it, we have it!&nbsp; Our enthusiasm and excitement for automobiles as well as delivering exceptional customer service has made us a go-to regional automotive destination.&nbsp;The Sternberg Automotive group demonstrates the same local, family business atmosphere at all our dealerships since all are still run by the Sternberg Family!&nbsp;
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
KEY POINT: 
MUST BE HAPPY, FRIENDLY and LIKE PEOPLE.....Service Writers are usually the first and last impression a customer has with a shop. They’re the ones who greet customers, listen to the problems a client is having with their vehicles, communicate to the team of automotive technicians what the problem is, and act as the liaison between the shop and the customer every step of the way.
Responsibilities
<ul>
<li>Meet with customers and determine their needs for repair and/or service of their vehicle issues</li>
<li>Increase customer satisfaction by building customer relations</li>
<li>Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations</li>
<li>Monitor the progress of each vehicle throughout the day, and update customers frequently Increase profitability by maximizing sales &amp; executing retail promotions</li>
<li>Oversee technicians working on customers’ vehicles, including their time management/ efficiency, parts ordering, job completion times</li>
<li>Oversee and participate in quality control</li>
<li>Participate in the development and documentation of standard operating procedures as appropriate</li>
</ul>
Qualifications
<ul>
<li>High school diploma or equivalent</li>
<li>Valid commercial driver’s license &amp; clean driving record</li>
<li>Accredited training in service advisor skills, customer satisfaction and quality control</li>
<li>Automotive service advisor experience</li>
<li>Ability to read, write and speak English fluently</li>
<li>Ability to concentrate and accomplish tasks despite interruptions</li>
<li>Multitasking skills</li>
<li>Proficient use of computers/business machines</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
Milwaukee Powersports believes that no organization is any better than the people who work for it.&nbsp; Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.
Benefits
<ul>
<li>Competitive Pay</li>
<li>Medical, Dental Insurance</li>
<li>401K</li>
<li>Employee Discount</li>
<li>Internal Training</li>
<li>Full-Time Hourly&nbsp;+&nbsp;Commission</li>
</ul>
Responsibilities
<ul>
<li>Maintaining a friendly and&nbsp;professional relationship with customers as the first point of contact for&nbsp;Service.</li>
<li>Perform and document walk-around inspections of customer motorcycles during service intake.</li>
<li>Effectively communicate with customers about inspection results and recommending corrective&nbsp;procedures.</li>
<li>Managing customer complaints and&nbsp;concerns to find a resolution quickly and&nbsp;effectively.</li>
<li>Working closely with the Service team as well as Parts and&nbsp;Accessories team to provide the best&nbsp;service to the customer.</li>
<li>Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.</li>
</ul>
Qualifications
<ul>
<li>Customer Service Skills.</li>
<li>3+ years preferred in customer service.</li>
<li>Must be at least 18 years of age.</li>
<li>Possess a valid driver’s license.</li>
<li>Have good organization skills.</li>
<li>Ability to add, subtract, multiply, and divide in all units of measure.</li>
<li>Be familiar with basic computer functions.</li>
<li>Possess strong interpersonal and communication skills.</li>
<li>Have a positive, friendly and outgoing personality.</li>
<li>Desire to work with the customers.</li>
<li>Must be dependable, honest, courteous and self-motivated.</li>
<li>Prior experience in an auto service repair facility is preferred; however, training will be provided.</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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