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<h3>Job Description</h3>
Job Description&nbsp;
The Client Services Specialist is the primary point of contact for clients seeking services at the Youth and Family Services, Behavioral Health Outpatient Offices. They complete pre-intake screenings and collect client demographics. The Client Services Specialist coordinates the flow of client services, case assignments, insurance benefit checks, review chart information and ensure completion of releases of information.&nbsp;
essential duties&nbsp;&nbsp;
Administrative Tasks&nbsp;
<ol>
<li>Answer and transfer telephone calls to the appropriate employees.</li>
<li>Fulfill client record requests, with support from the Business Manager and Clinical Managers.</li>
<li>Utilize online insurance eligibility tools to verify client insurance coverage and communicate benefits to client or guarantor.</li>
<li>Collect payment from clients and/or account guarantor for services rendered.</li>
<li>Ensure office supplies remain stocked and main areas are presentable.</li>
<li>Support the Business Manager with day-to-day tasks.</li>
</ol>
Coordination of Services&nbsp;
<ol>
<li>Screen telephone calls and determine if the caller is eligible for any services.</li>
<li>Provide appropriate referrals to callers who are not eligible for any services.</li>
<li>Collect client demographic information and the reason for the referral, from the caller.</li>
<li>Enter accurate client data into Credible, the Electronic Medical Record.</li>
<li>Manage a master calendar for scheduling intakes and ongoing appointments.</li>
<li>Provide new clients with all required pre-assessment paperwork.</li>
<li>Coordinate the schedules for multiple Counselors and Therapists and notify them of new clients and/or any adjustments to schedules.</li>
<li>Provide high quality, consistent and culturally responsive services.</li>
</ol>
Other Duties&nbsp;
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.&nbsp;

job requirements&nbsp;
a. Education and Experience&nbsp;
<ul>
<li>High School Diploma or General Certificate of Education (GED).&nbsp;</li>
<li>A minimum of 2 years of relevant working experience.&nbsp;</li>
<li>Demonstrated knowledge of MS365 Power Platform.</li>
</ul>
b. Additional Requirements
<ul>
<li>Must satisfactorily pass criminal history check.&nbsp;</li>
<li>Must satisfactorily pass tuberculosis (TB) test.&nbsp;</li>
<li>Must have reliable transportation and a valid Washington State driver's license (or be able to obtain one by date of employment).&nbsp;</li>
<li>Employees and volunteers who operate their own or Friends of Youth vehicles on Friends of Youth business, must have a safe driving record as defined by Friends of Youth. &nbsp;</li>
<li>Employees and volunteers who operate their own vehicle(s) on Friends of Youth business must carry auto liability insurance that complies with the requirements of Friends of Youth. &nbsp;</li>
<li>Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens. &nbsp; </li>
</ul>
c. Knowledge, Skills and Abilities
<ul>
<li>Able to engage with diverse populations in a culturally responsive manner. &nbsp;</li>
<li>Demonstrate a commitment to the values of diversity, equity, and inclusion by honoring and celebrating diverse characteristics and expressions of personal identity. &nbsp;</li>
<li>Strong commitment to Friends of Youth’s mission, vision, and values.&nbsp;</li>
<li>Excellent verbal and written communication skills. &nbsp;</li>
<li>Able to communicate effectively with a wide range of professionals.&nbsp;</li>
<li>Able to manage and organize multiple tasks and competing priorities.&nbsp;</li>
<li>Able to maintain strong personal and professional boundaries.&nbsp;</li>
<li>Exceptional attention to details when entering client information into Electronic Medical Record.&nbsp;</li>
<li>Demonstrate flexibility in work setting.&nbsp;</li>
<li>Proficient skill set with Microsoft Office programs. &nbsp; </li>
</ul>
d. Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. &nbsp;
While performing the duties of this job, the employee is regularly required to sit for long periods of time. &nbsp;In this position, you must be able to regularly lift and/or move up to 50 pounds and be able to access program locations, including the need to use stairs.&nbsp; 
 
Compensation details: 26-32.5 Hourly Wage
 
PIf7776d07075b-25405-38444300

Client Services Specialist - YFS

<h3>Job Description</h3>
Job Description
Position Summary
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.
 
Primary Duties and Responsibilities
● Ensure the safety of participants and guests by providing on-site participant supervision
● Ensure participant compliance with program rules, policies, and procedures
● Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
● Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
● Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
● Work in partnership with on-site security
● Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
● Respond to emergency situations as appropriate
● Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
● Complete written reports and incident logs of daily activities
● Answer telephone and take messages for participants and staff
● Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
● Assist with the serving of daily meals
● Replenish supplies in the restrooms, offices and dining area
● Assist with maintenance of resident laundry schedule
● Ensure participants are following proper hygiene practices
● Work with participants to improve their independent living skills
● Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception.
● Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
● Monitor and report to supervisor any maintenance concerns as needed
● Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
● Take on non-routine cleaning and special projects as needed
● Pack out participant belongings and place them in storage
 
Other Duties
● Monitor medication cabinet and review medication records
● Attend and participate in team Meetings, trainings, case conferencing, etc.
● Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
● Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
● Facilitate and supervise regularly scheduled resident house meetings
● Create and maintain a shelter environment that is safe
● Uphold all HOTV and LAHSA Rules, Regulations, and Policies
● Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
● Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
● Assist with facilitating life skills activities and community engagement events for participants
● Other duties as assigned by supervisors
 
Qualifications
● Understand and support the mission statement of Hope of the Valley Rescue Mission
● High school diploma or GED
● 1-2 years experience working with the homeless or similar population preferred
● Must possess solid proficiency of Microsoft Office Suite
● Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
● Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
● Must possess excellent problem-solving skills
● Ability to interact with others professionally
● Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
● Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
● Valid CPR/First Aid certification or ability to obtain within 30 days of hire
● Must be TB-cleared prior to hiring
● A criminal background check is required
● A drug-test is required
● A CA driver's license or valid or of identification is required
 
Other Requirements
● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
● Ability to work in proximity with service animals and emotional support animals
● Ability to operate a computer, fax, and telephone
● Ability to lift up to 25 lbs.
● Some night and weekend hours required
 
Employment Classifications
● FLSA Status: Non-Exempt
● Payroll Status: Hourly
● Work Schedule: Full Time
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 
I have read and fully understand the description of the position I have accepted. I also acknowledge that the description of this position will evolve and change to reflect the organization’s dynamic needs. Therefore, I understand and accept that this position may be altered, including, but not limited to position classification, location(s), requirements and responsibilities. With my signature below, I acknowledge that I have received a copy of the above job description. I understand that if I have questions regarding my job duties and/or responsibilities, I should contact my immediate supervisor or the Human Resources Department.

Client Services Monitor

<h3>Job Description</h3>
Job Description
In-Home Care Manager – Pet and Home Care Location: Urbana, MD Compensation: $19/hour + PTO, 401(k) with match, and employee discounts Employment Type: W-2 Employee (Full-Time) Schedule: 40 hours per week with rotating weekends and holidays Reports To: Director of Operations
 
Are you the person everyone turns to when things get chaotic? The one who can juggle seventeen different things while making it look effortless? The natural problem-solver who somehow always knows exactly what needs to happen next?
We see you. And we've been hoping you'd find us.
Pet and Home Care has been part of this community since 1999, and we're looking for someone special to join our family. Not just someone who can do a job, but someone who gets it. Someone who understands that behind every phone call is a pet parent who loves their furry family member like you love yours. Someone who knows that the little details matter because you've been managing all the little details that make life work.
This role? It's made for someone like you.
You know that feeling when everything just clicks? When you're in your element, making things happen, taking care of everyone around you? That's what this job feels like. You'll be the heartbeat of our in-home care team – the one who makes sure every precious pup and beloved kitty gets exactly the love and attention they deserve when their families can't be there.
Here's what your days will look like:
Being the Voice of Comfort You'll talk with worried pet parents, answer their questions, and put their minds at ease. You know that tone – the one that says "I've got this, and your baby is going to be just fine." You'll schedule their visits, coordinate their care, and be their go-to person when they need reassurance.
Orchestrating the Magic Remember how you used to coordinate playdates, doctor appointments, school pickups, and somehow still managed to have dinner ready? This is that, but with the best team of pet sitters you'll ever meet. You'll make sure everyone's where they need to be, when they need to be there, with everything they need to give these animals the love they deserve.
Creating the Kind of Workplace You'd Want to Be Part Of You'll support our amazing sitters, celebrate their wins, help them through challenges, and create the kind of team culture where everyone feels valued and appreciated. Because you know what it's like to need support, and you know how much it means when someone has your back.
You're perfect for this if you:
<ul>
<li>
Have that natural ability to make people feel heard and cared for
</li>
<li>
Can keep track of a million moving pieces without breaking a sweat
</li>
<li>
Love solving problems and making things work better
</li>
<li>
Have a warm heart for animals and the people who love them
</li>
<li>
Know how to communicate with kindness, even when things get stressful
</li>
</ul>
What you bring to the table:
<ul>
<li>
A few years of experience juggling multiple responsibilities (trust us, you have this!)
</li>
<li>
The ability to communicate clearly and warmly, both in writing and on the phone
</li>
<li>
Strong organizational skills and attention to detail
</li>
<li>
Comfort with technology and willingness to learn new systems
</li>
<li>
Knowledge of our local Frederick and Montgomery County communities
</li>
</ul>
Here's what we offer you:
<ul>
<li>
Paid time off because rest matters
</li>
<li>
401(k) with company match because your future matters
</li>
<li>
Discounted pet care services because your furry family matters too
</li>
<li>
A team that truly appreciates what you bring
</li>
<li>
The chance to make a real difference in people's lives every single day
</li>
</ul>
Ready to come home to work?
If you're reading this and thinking "This sounds like exactly where I need to be," then you're probably right. We're not just looking for an employee – we're looking for the missing piece of our family puzzle.
Come as you are. We can't wait to meet you.

Client Services Manager - Pet Care

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Yorktown, VA Medicare certified Home Health Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Health

<h3>Job Description</h3>
Job Description
BAYDA Home Health Care has an immediate opening for a Client Services Manager in our Charlestown, MA Assistive Care Office.
If you are looking for an exciting career opportunity in a growing industry, an Client Services Manager could be the position for you. This unique opportunity is a great career path for the right candidate eager for growth and expanding their career knowledge. 
BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, employees, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to our licensed field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor's degree required</li>
<li>Prior knowledge of/experience with geriatric population</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required </li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why choose BAYADA?
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li><a href="https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada" target="_blank">https://www.newsweek.com/rankings/americas-greatest-workplaces-diversit…</a>
<ul>
<li>Newsweek'sBest Place to Work for Diversity 2023</li>
<li>Newsweek Best Place to Work for Women 2023</li>
<li>Newsweek Best Place to Work (overall) 2024</li>
<li>Newsweek Best Place to Work for Women and Families 2023</li>
</ul>
</li>
<li>Glassdoor Best Places to Work 2018 and 2019</li>
<li>Forbes Best Places to Work for Women 2020</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Benefits, click here</li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Home Care Client Services Manager

<h3>Job Description</h3>
Job Description
<ul>
<li>here’s an IMMEDIATE opening for a Client Services/Office Manager position at our rapidly growing Tax Planning Firm. This position primarily requires communicating with existing clients, as well as, potential clients and office administrative duties, such as: creating reports, preparing &amp; filing clients’ documents, calendar management, CRM (data-base) management, etc.&nbsp;</li>
<li>The ideal candidate will be a motivated professional, self-starter, highly organized and will preferably have work experience at either a Tax Office or at a Law Office, with communication skills and computer skills Required!</li>
</ul>
The candidate will be responsible for:
<ul>
<li>Schedule appointments and maintain calendars</li>
<li>Schedule and coordinate clients, staff and other meetings – Zoom, Teleconference, etc.</li>
<li>Prepare communications, such as memos, emails, invoices, reports and other correspondence</li>
<li>Write and edit documents: letters, reports and instructional documents</li>
<li>Coordinating agreement approvals, tracking documents and general document management, locating &amp; updating contract related information, maintaining &amp; producing status reports for various clients &amp; projects.</li>
<li>Maintain cloud-based electronic filing system&nbsp;</li>
<li>Create, Send, Receive documents electronically</li>
<li>Responsible for document retention practices according to the Firm’s documents retention policy.</li>
<li>Manage Leads &amp; Clients on CRM Tools</li>
<li>Keep track of the Tasks - for self &amp; the team</li>
<li>Assist with the development of processes to maximize efficiency.</li>
</ul>

Client Services Manager/ Office Manager

<h3>Job Description</h3>
Job Description
Position Summary
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions HOTV's Tiny Homes provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing homelessness. Participants receive shelter, food, and case management services to support their trajectory towards obtaining permanent housing. Working under the supervision of the Tiny Homes Manager, the Client Services Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the residents of the Tiny Homes Program.
 
Primary Duties and Responsibilities
1 position for Graveyard shift.
1 position for Swing shift
● Ensure the safety of participants and guests by providing on-site participant supervision
● Ensure participant compliance with program rules, policies, and procedures
● Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed
● Assist with sanitation of participant belongings in hot box and new bed assignment upon intake
● Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
● Work in partnership with on-site security
● Conduct daily wellness checks to screen participants for COVID symptoms and ensure their wellbeing
● Respond to emergency situations as appropriate
● Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
● Complete written reports and incident logs of daily activities
● Answer telephone and take messages for participants and staff
● Resolve participant issues as needed using de-escalation and crisis intervention techniques to help participants work through conflict
● Assist with the serving of daily meals
● Replenish supplies in the restrooms, offices and dining area
● Assist with maintenance of resident laundry schedule
● Ensure participants are following proper hygiene practices
● Work with participants to improve their independent living skills
● Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning sanitizing offices, restrooms, hygiene trailers, living spaces, tiny home units, sweeping, mopping, vacuuming and other janitorial services. Clean and disinfect restrooms and showers after each use, without exception.
● Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up
● Monitor and report to supervisor any maintenance concerns as needed
● Self-identify potentially unsafe systems/processes/situations and takes initiative to report to manager/supervisor
● Take on non-routine cleaning and special projects as needed
● Pack out participant belongings and place them in storage
 
Other Duties
● Monitor medication cabinet and review medication records
● Attend and participate in team Meetings, trainings, case conferencing, etc.
● Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS)
● Establish and maintain good rapport and working arrangements with co-workers, including the management team and other staff
● Facilitate and supervise regularly scheduled resident house meetings
● Create and maintain a shelter environment that is safe
● Uphold all HOTV and LAHSA Rules, Regulations, and Policies
● Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property
● Observe and adhere to department guidelines concerning absences and reports in accordance with departmental procedures
● Assist with facilitating life skills activities and community engagement events for participants
● Other duties as assigned by supervisors
 
Qualifications
● Understand and support the mission statement of Hope of the Valley Rescue Mission
● High school diploma or GED
● 1-2 years experience working with the homeless or similar population preferred
● Must possess solid proficiency of Microsoft Office Suite
● Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
● Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
● Must possess excellent problem-solving skills
● Ability to interact with others professionally
● Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred
● Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
● Valid CPR/First Aid certification or ability to obtain within 30 days of hire
● Must be TB-cleared prior to hiring
● A criminal background check is required
● A drug-test is required
● A CA driver's license or valid or of identification is required
 
Other Requirements
● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
● Ability to work in proximity with service animals and emotional support animals
● Ability to operate a computer, fax, and telephone
● Ability to lift up to 25 lbs.
● Some night and weekend hours required
 
Employment Classifications
● FLSA Status: Non-Exempt
● Payroll Status: Hourly
● Work Schedule: Full Time
 
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
◊ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment
◊ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.
 
I have read and fully understand the description of the position I have accepted. I also acknowledge that the description of this position will evolve and change to reflect the organization’s dynamic needs. Therefore, I understand and accept that this position may be altered, including, but not limited to position classification, location(s), requirements and responsibilities. With my signature below, I acknowledge that I have received a copy of the above job description. I understand that if I have questions regarding my job duties and/or responsibilities, I should contact my immediate supervisor or the Human Resources Department.
 1 position for Graveyard shift and 1 position for Swing shift

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
 Position Overview
 
This Client Services Manager role will support the Enterprise tier in the East region. You will play a pivotal role in ensuring client satisfaction and retention. You will develop strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team of Executive Account Managers.
 
Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
As a Client Services Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 Primary Responsibilities
<ul>
<li>Develop strategies and initiatives to enhance and maintain client satisfaction and retention.</li>
<li>Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.</li>
<li>Facilitate continuous learning opportunities to expand the knowledge base of your staff.</li>
<li>Offer proactive development opportunities aligned with corporate goals and values.</li>
<li>Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.</li>
<li>Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.</li>
<li>Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.</li>
<li>Generate creative solutions and innovative ideas to increase employee engagement and retention.</li>
<li>Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.</li>
<li>Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.</li>
<li>This job requires up to 25% travel for internal and/or client-facing meetings</li>
<li>This role is an onsite position</li>
</ul>
Education and Experience
<ul>
<li>Bachelors degree or equivalent education and experience required</li>
<li>2+ years of previous leadership experience in a customer service/customer relationship role</li>
<li>Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)</li>
<li>Experience with leading other leaders preferred</li>
<li>Previous experience in HCM/Direct Payroll Industry</li>
<li>Experience working with payroll, HCM, or HRIS software</li>
<li>Excellent knowledge of MS Office, including MS Excel</li>
<li>Strong interpersonal skills</li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
 
The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Manager Client Services - Enterprise

<h3>Job Description</h3>
Job Description
Job Title: Mailroom Associate
Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 
Job Overview:
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. 
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 
Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication). </li>
<li>Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. </li>
<li>Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. </li>
<li>Maintains records of receipt, mailing dates, and other required information. </li>
<li>Manages outgoing mail/package transactions. </li>
<li>Performs duties associated with shipping and receiving of materials. </li>
<li>Notifies employees upon receipt of inbound deliveries. </li>
<li>Distributes mail/packages to company personnel. </li>
<li>Acts as point of contact for company personnel on mail/package inquiries. </li>
<li>Submit work orders for certain requests. </li>
<li>Maintains the Business Service Center area in a neat and orderly fashion. </li>
<li>Monitors level of office supplies on the floor and replenishing and orders accordingly. </li>
<li>Proactively seeks out additional work during downtime. </li>
<li>Builds professional relationships with customers and other teams. </li>
<li>Maintains professionalism and composure when interacting with all employees. </li>
<li>Trains back-up and providing guidance on policies and procedures. </li>
<li>Determines what additional support is needed when handling sensitive inquiries. </li>
<li>Provides exceptional customer service to client. </li>
<li>Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. </li>
</ul>
Competencies: 
<ul>
<li>Strong verbal and written communication skills. </li>
<li>Excellent customer service skills. </li>
<li>PC skills MS Office Suite experience. </li>
<li>Ability to handle multiple tasks simultaneously. </li>
<li>Good organizational skills. </li>
<li>Working knowledge of MFD equipment. </li>
<li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. </li>
<li>Possesses ability to work independently and is capable of completing projects. </li>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. </li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required. </li>
<li>2+ years prior work experience preferred. </li>
<li>Ability to work assigned work hours determined by manager. </li>
<li>Flexible, Adaptable, and Dependable.</li>
<li>A Team Player.</li>
<li>Excellent organizational and time management skills. </li>
<li>Analytical abilities and aptitude in problem-solving. </li>
<li>Superb written and verbal communication skills. </li>
<li>Current knowledge or ability to learn computer-based systems required for functions of position. </li>
<li>Required to maintain an overall professional appearance and attitude. </li>
<li>Adhere to all policies and procedures required. </li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands. </li>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
<li>Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
<li>Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. </li>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Pay Range$22.50—$22.50 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
About Private Health Management
Private Health Management (PHM), a clinically sophisticated healthcare navigation firm, specializes in assisting clients in obtaining the best care and outcomes when facing serious and complex medical conditions. Individuals and businesses who make health a priority rely on PHM to achieve the best of what's possible in medicine. We believe everyone should benefit from the latest science-backed insights, have access to the best diagnostics, specialists, and treatments, and receive independent guidance to make informed health decisions with confidence.
About the role
Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with serious medical conditions, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.
How You'll Spend Your Days
<ul>
<li>Proactively support and assess the clients' care needs through direct communication, ensuring personalized and timely assistance.</li>
<li>Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.</li>
<li>Kick off client engagements. From welcome email to a seamless registration completion, you'll set the tone for each engagement.</li>
<li>Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.</li>
<li>Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.</li>
<li>Partner with researchers to assess clinical trial eligibility and enrollment processes.</li>
</ul>
What you bring to the table:
<ul>
<li>1+ Year of professional care coordination experience in a complex environment. </li>
<li>Concierge level customer service. You combine an unflappable professional presence with exceptional written and verbal communication skills.</li>
<li>The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care</li>
<li>High versatility. You thrive in a multitasking, ever evolving, fast paced role.</li>
<li>A positive, energetic, client-focused, can-do orientation always bringing innovative ideas, new perspectives, and a wealth of enthusiasm</li>
<li>Highly technologically adept.</li>
<li>College graduate strongly preferred (BA or BS)</li>
</ul>

Read what your future team members say about working at PHM. 
Compensation: The target base salary for this position is $55,000 - $65,000.
This base salary is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, stock options, PTO and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.
This is a remote role requiring that you live in one of the following states: AR, AZ, CO, FL, GA, ID, IL, IN, KY, MA, MI, MO, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA
Next steps
Private Health Management is a remote company with employees around the United States. We're committed to providing you with the best possible interview experience and opportunities to spend meaningful time getting to know our company, mission, and wonderful teammates in our fully remote interviews. If your application is selected for interviews, you'll hear from a member of our recruiting team to schedule next steps. Interviews will also include: the hiring manager, peers, and often an executive from the department. We have lots of questions for you, but we're also excited to answer your questions about us. We appreciate your help in achieving an interview process that allows us to truly know each other and welcome your feedback and requests on how we can make this a reality for yourself &amp; future candidates.
Have a quick question about the role? Email <a href="mailto:careers@privatehealth.com" target="_blank">careers@privatehealth.com</a> or simply apply here.
Anticipated Pay Range$55,000—$65,000 USD

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