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<h3>Job Description</h3>
Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for reliable, self-motivated problem-solvers with a knack for simplifying complex concepts into clear, easy-to-understand language to join us as Account Coordinators on the Servicing team.
This is a full-time, work-from-home position with comprehensive benefits. 
About you:
You have 1+ year(s) of experience in a professional environment where problem-solving and clear communication are key. You approach customer interactions with empathy and curiosity, seeking to understand not just the immediate issue but the root cause behind it.
We've found that individuals with experience in call centers, sales, hospitality, retail, restaurants, and other customer-facing roles excel in this position. If you're someone who can think critically, navigate technology efficiently, and resolve customer concerns with confidence, patience and professionalism, we'd love to hear from you.
The Impact You'll Make:
As an Account Coordinator on the Servicing team, you'll join the team that is the heart and voice of Mission Lane, helping thousands of callers each day. You'll embody our missionby serving as the friendly voice on the other end of the line, assisting Mission Lane credit cardholders in our virtual call center.
As an Account Coordinator, you will: 
<ul>
<li>Speak with existing and potential customers over the phone in regards to a variety of issues related to Mission Lane credit cards.</li>
<li>Communicate with empathy, curiosity, and respect, in order to identify the most effective way to assist the caller.</li>
<li>Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer service.</li>
<li>Complete after-call work with accuracy and efficiency.</li>
</ul>
Minimum Qualifications:
<ul>
<li>1+ year of customer service experience</li>
<li>Strong verbal and written communication skills, able to simplify complex topics into clear language</li>
<li>Proactive; seeks and finds answers independently</li>
<li>Uses sound judgment to quickly process situations and identify solutions</li>
<li>Skilled at building rapport</li>
<li>Calm and composed in difficult conversations; recovers quickly from challenges</li>
<li>Comfortable with technology, quick to learn new tools and software, able to navigate multiple screens simultaneously</li>
<li>Fast, accurate typing</li>
<li>Adaptable and thrives in a fast-paced, evolving environment</li>
<li>Open to feedback and committed to continuous improvement</li>
</ul>
You'll Get Bonus Points For:
<ul>
<li>Credit card industry experience</li>
</ul>
Work location:
<ul>
<li>This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.</li>
</ul>
Workspace requirements:
<ul>
<li>A private, quiet, and distraction-free space with no interruptions.</li>
<li>Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.</li>
</ul>
100% attendance expectation for your first 60 days.
<ul>
<li>Training schedule (paid):
<ul>
<li>Duration: First 3 weeks</li>
<li>Monday - Friday 8:30 AM to 5:00 PM Eastern </li>
</ul>
</li>
<li>Work schedule: 
<ul>
<li>Monday - Friday 11:30 AM to 8:00 PM Eastern </li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As a Bilingual Account Coordinator at Mission Lane, your compensation and benefits would include:
<ul>
<li>Hourly Pay: $18.07</li>
<li>Wellness Stipend: $100 monthly </li>
<li>Internet Stipend: $40 monthly</li>
<li>Paid Time Off</li>
<li>Company Paid Holidays</li>
<li>Paid Parental Leave</li>
<li>Comprehensive Benefits: Health, dental, and vision coverage</li>
<li>Retirement Savings: 401(k) plan with company matching</li>
<li>IT Equipment: Provided for your role during employment</li>
</ul>
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals. 
#LI-DNI
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status. 
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting <a href="mailto:peopleexperience@missionlane.com" target="_blank">peopleexperience@missionlane.com</a>.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.
Application Integrity:
Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete. 
Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.

Account Coordinator, Servicing

<h3>Job Description</h3>
Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators.
This is a full-time, remote position with comprehensive benefits.
The Impact You'll Make
You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.
Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions.
As an Account Coordinator, You Will:
<ul>
<li>Serve as the voice of Mission Lane, engaging with customers over the phone.</li>
<li>Approach customers with dignity and respect, identifying reasons for account delinquency.</li>
<li>Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.</li>
<li>Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.</li>
</ul>
Minimum Qualifications
<ul>
<li>1+ year(s) of experience in a customer-focused, solutions-oriented role.</li>
<li>Negotiation and/or sales experience, with a proven ability to overcome objections.</li>
<li>Clear and effective communication skills, both verbal and written.</li>
<li>Confidence and composure when handling challenging conversations.</li>
<li>Empathy and persuasion to guide customers through repayment challenges.</li>
<li>Quick-thinking problem-solving skills to recommend effective solutions.</li>
<li>Tech-savvy, with the ability to learn new software and systems.</li>
<li>A growth mindset, open to feedback and continuous improvement.</li>
</ul>
Work location:
<ul>
<li>This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.</li>
</ul>
Workspace requirements:
<ul>
<li>A private, quiet, and distraction-free space with no interruptions.</li>
<li>Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.</li>
</ul>
Schedule: In Eastern Time (ET); convert to your local time, as needed
100% attendance expected for your first 60 days.
<ul>
<li>Training schedule (Paid):
<ul>
<li>Duration: First 3 weeks</li>
<li>Hours: Monday-Friday 8:30 AM to 5:00 PM ET</li>
</ul>
</li>
</ul>
<ul>
<li>Work schedule:
<ul>
<li>Hours: Thurs-Sun - 8:30am - 7:30pm ET OR Sat-Tues - 8:30am - 7:30pm ET</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
<ul>
<li>Hourly Pay: $18.07</li>
<li>Wellness Stipend: $100 monthly </li>
<li>Internet Stipend: $40 monthly</li>
<li>Paid Time Off</li>
<li>Company Paid Holidays</li>
<li>Comprehensive Benefits: Health, dental, and vision coverage</li>
<li>Parental Leave: Paid leave after six months of employment</li>
<li>Retirement Savings: 401(k) plan with company matching</li>
<li>IT Equipment: Provided for your role during employment</li>
</ul>
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
#LI-DNI
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
 *****
Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting <a href="mailto:peopleexperience@missionlane.com" target="_blank">peopleexperience@missionlane.com</a>.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Account Coordinator, Collections

<h3>Job Description</h3>
Job Description
At PEARCE, we've got a career for you!
Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. We are the premier independent service provider for our nation's critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.
Your Impact: 
The Account Coordinator is a critical project management and interface role between multiple departments within our organization, and our customers to ensure our current and potential future customer's needs are exceeded. The Account Coordinator will typically be partnered with a Regional Business Manager or District Manager to support a defined territory. The Account Coordinator is a customer liaison that will provide service information, as well as resolve any emerging problems that our customers might face with accuracy and efficiency. They will provide support to our customers, account manager and various departments within the organization to execute accurate order management including the scheduling of field engineers and 3rd party service providers. You will be required to report to our office in Lake Mary, FL daily.
Core Responsibilities:
<ul>
<li>Assist with customer communications (calls and e-mails) to ensure timely replies (within the business hour) while maintaining active communication with internal departments</li>
<li>Create Sales Orders and Work Orders for all emergency calls during normal business hours</li>
<li>Provide timely and accurate information to customer orders and inquires</li>
<li>Assign and schedule customer work orders based off skill set, customer requirements and field engineers' availability while maintaining an efficient schedule</li>
<li>Resource coordination including but not limited to subcontractors, direct ship vendors (typically batteries) and OEM's</li>
<li>Follow-up with procurement and logistics on status of parts needed to schedule work orders promptly</li>
</ul>
Specific duties may vary or evolve over time based on business and client needs.

Core Experience
<ul>
<li>Associate degree preferred or equivalent work experience with 1-3 years working in a Customer Service/Project Coordination role</li>
<li>Must be able to work in high stress, high demand environment</li>
<li>Must possess excellent oral and written communication skills</li>
<li>Ability to organize and manage multiple priorities</li>
<li>Good time and project management skills</li>
<li>Problem analysis and problem resolution at a functional level</li>
<li>Proficient computer skills (Word, Excel, PowerPoint)</li>
<li>Working experience with NetSuite System or similar is a plus</li>
</ul>

At Pearce, we are committed to fair and transparent pay practices. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
In addition to wages, employees may also be eligible for performance and referral bonuses, production incentives, tool/equipment and fuel stipends, company vehicle, per diem or other applicable compensation. We also offer all full-time employees a comprehensive benefits package includinghealth and life insurance, 401k with employer match, paid time off, tuition reimbursement, and professional development courses.
This pay range reflects our commitment to pay equity and compliance with state and federal pay transparency laws. If you have questions about compensation, we encourage open discussions during the hiring process.
Base Pay Range$23—$25 USD
What We Offer
Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training. To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.
At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings.
Learn more about us at <a href="http://www.Pearce-Services.com" target="_blank">www.Pearce-Services.com</a>!

Account Coordinator (UPS)

<h3>Job Description</h3>
Job Description
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?
We're looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators.
This is a full-time, remote position with comprehensive benefits.
The Impact You'll Make
You'll play a key role in delivering on Mission Lane's purpose—enabling financial progress—by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery.
Successful candidates are quick-thinking problem solvers who balance empathy with persistence, confidently presenting and securing credit card repayment solutions.
As an Account Coordinator, You Will:
<ul>
<li>Serve as the voice of Mission Lane, engaging with customers over the phone.</li>
<li>Approach customers with dignity and respect, identifying reasons for account delinquency.</li>
<li>Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.</li>
<li>Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.</li>
</ul>
Minimum Qualifications
<ul>
<li>1+ year(s) of experience in a customer-focused, solutions-oriented role.</li>
<li>Negotiation and/or sales experience, with a proven ability to overcome objections.</li>
<li>Clear and effective communication skills, both verbal and written.</li>
<li>Confidence and composure when handling challenging conversations.</li>
<li>Empathy and persuasion to guide customers through repayment challenges.</li>
<li>Quick-thinking problem-solving skills to recommend effective solutions.</li>
<li>Tech-savvy, with the ability to learn new software and systems.</li>
<li>A growth mindset, open to feedback and continuous improvement.</li>
</ul>
Work location:
<ul>
<li>This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. All states are subject to change.</li>
</ul>
Workspace requirements:
<ul>
<li>A private, quiet, and distraction-free space with no interruptions.</li>
<li>Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.</li>
</ul>
Schedule: In Eastern Time (ET); convert to your local time, as needed
100% attendance required for your first 60 days.
<ul>
<li>Training schedule (Paid):
<ul>
<li>Duration: First 3 weeks</li>
<li>Hours: Monday-Friday 8:30 AM to 5:00 PM ET</li>
</ul>
</li>
</ul>
<ul>
<li>Work schedule:
<ul>
<li>Hours: Thurs-Sun - 8:30am - 7:30pm ET OR Sat-Tues - 8:30am - 7:30pm ET</li>
</ul>
</li>
</ul>
Compensation &amp; Benefits:
We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
<ul>
<li>Hourly Pay: $18.07</li>
<li>Wellness Stipend: $100 monthly </li>
<li>Internet Stipend: $40 monthly</li>
<li>Paid Time Off</li>
<li>Company Paid Holidays</li>
<li>Comprehensive Benefits: Health, dental, and vision coverage</li>
<li>Parental Leave: Paid leave after six months of employment</li>
<li>Retirement Savings: 401(k) plan with company matching</li>
<li>IT Equipment: Provided for your role during employment</li>
</ul>
This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.
About Mission Lane:
Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. 
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.
In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.
To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores. 
Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.
Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.
 *****
Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.
Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting <a href="mailto:peopleexperience@missionlane.com" target="_blank">peopleexperience@missionlane.com</a>.
Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

9,716 Account Coordinator Jobs