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Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy.
<h3>The people you’ll like to work with and things you'll enjoy impacting:</h3>
As a Training Support Specialist reporting to the Business Trainer Manager, your primary role will be to support the acquisition of product knowledge and identify training needs through meetings and by monitoring various communication channels. You will be responsible for creating internal communications that support product education, developing product cards, and designing training materials focused on both soft skills and product knowledge. This includes creating presentations, graphics, and videos. Additionally, you will assist in the development and implementation of e-learning strategies and other innovative training methods, as well as provide organizational support for training sessions.
Requirements
<h3>Essentially, to ensure you succeed in this role you’re going to need…</h3>
<ul>
<li>Minimum 2 years of experience in a similar position</li>
<li>Fluent use of MS Office and Google Workspace applications</li>
<li>Strong verbal and written communication skills (“light pen” - ease in writing and creating messages or internal product content)</li>
<li>Ability to create graphics using Adobe programs (e.g., Photoshop, Illustrator, InDesign, Premiere Pro)</li>
<li>Ability to record and edit short video materials</li>
<li>Ability to create engaging educational materials (ability to transform training content into e-learning formats)</li>
<li>Interest in new technologies/innovative training formats</li>
<li>Stress resilience, flexibility, and ability to work in a dynamic and changing environment</li>
<li>Teamwork skills (team player)</li>
<li>At a minimum we require conversational level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.</li>
</ul>
<h3>It will also help you to have…</h3>
<ul>
<li>Practical knowledge of e-learning creation tools (e.g., Articulate Storyline, Rise)</li>
<li>Experience in managing platforms like ICAN or BaseOn</li>
<li>Familiarity with the GURU platform and ability to work in that environment</li>
</ul>
Benefits
<h3>Some of benefits we offer are:</h3>
<ul>
<li>This is a fully remote position, we take pride in being a globally distributed team.</li>
<li>Private medical care from Allianz health (subsidized by the company - various packages to choose from).</li>
<li>Multisport card (voluntary and unsubsidized - various options to choose from).</li>
<li>Additional life insurance from PZU (voluntary and unsubsidized).</li>
<li>Pethelp (voluntary and unsubsidized).</li>
<li>Online consultations with Psychologist Booksy (fully subsidized by the company).</li>
<li>Wellbeing tools (Worksmile and Officevibe).</li>
<li>Happiness Team initiatives.</li>
</ul>
___
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at <a href="mailto:belonging@booksy.com" target="_blank">belonging@booksy.com</a>, so we can best support you.
Kindly submit your application and CV in English to ensure it is successfully reviewed.

Training Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $21.00 
Training &amp; Development Support Specialist 
 
Position Title: Training &amp; Development Support Specialist Department: Quality Improvement Reports To: Regulatory &amp; Compliance Program Manager Location:Multiple health center locations across Toledo, Ohio FLSA : Status: Non-Exempt hourly pay position- Monday Friday, 40 worked hours per week, no weekends or holidays. 
Neighborhood Health is a second-chance employer, but full transparency is required. Applicants must disclose any background issues, including arrests, time served, probation, DUIs,, or related matterseven if advised they may not appear. Failure to disclose will result in withdrawal of the job offer or termination of the hiring process.
 
General Summary: 
Neighborhood Health Association, a network of community health centers committed to serving the underserved populations of Toledo, is seeking a dedicated Training &amp; Development Support Specialist to join our Quality team. This role plays a vital part in enhancing staff performance and patient care through the effective training and optimization of our electronic health record (EHR) systems, organizational workflows, and compliance protocols. Reporting to the Regulatory &amp; Compliance Program Manager, the Training &amp; Development Support Specialist will assist in developing, implementing, and monitoring comprehensive training programs. These programs are designed to improve the use of EHR systems and ensure adherence to established clinical workflows and compliance requirements. 
 
Key Responsibilities: 
<ul>
<li>Design, implement, and deliver training programs for EHR and healthcare information systems for both NHA staff and contracted personnel. </li>
<li>Monitor the effectiveness of training through workflow audits and user compliance checks, ensuring documentation accuracy and optimized billing practices. </li>
<li>Provide technical support and system navigation assistance to staff, ensuring continuous improvement in EHR use and reporting efficiency. </li>
<li>Educate staff on performance metrics such as Uniform Data System (UDS), Meaningful Use (MU), and Patient-Centered Medical Home (PCMH) standards. </li>
<li>Assist in collecting and analyzing data for performance-based reimbursement and program compliance. </li>
<li>Collaborate with IT, Finance, and other departments to resolve issues related to EHR use and system functionality. </li>
<li>Develop and maintain policies related to healthcare information systems and workflows. </li>
<li>Support quality improvement initiatives through staff engagement and continuous system evaluation. </li>
<li>Conduct internal audits and coordinate follow-up training as needed to ensure regulatory and procedural compliance. </li>
<li>Assist with system updates and new application rollouts, providing training and guidance throughout implementation. </li>
<li>Participate in emergency response efforts as assigned during public health crises. </li>
</ul>
 
Additional Duties: 
<ul>
<li>Perform routine audits to assess the general use of EHR and organizational systems. </li>
<li>Provide administrative support such as updating EHR documentation, troubleshooting Allscripts/Veradigm access, and managing user permissions. </li>
<li>Contribute to special projects and cross-functional initiatives as assigned. </li>
</ul>
Minimum Qualifications: 
<ul>
<li>Associate degree in Nursing, Health Information Management, or a related field strongly preferred. </li>
<li>Minimum three (3) years of clinical or medical records experience. </li>
<li>CPR/First Aid Certification required. </li>
<li>At least six (6) months of experience using an EHR system (Allscripts/Veradigm preferred). </li>
<li>Demonstrated proficiency in Microsoft Office Suite and EHR platforms. </li>
<li>Valid drivers license, reliable transportation, and state-mandated auto insurance (position involves travel between clinic locations).</li>
</ul>
Preferred Competencies: 
<ul>
<li>Strong organizational and multitasking abilities with excellent attention to detail. </li>
<li>Effective oral and written communication skills, including the ability to train and coach across various levels of staff. </li>
<li>Ability to work independently and as part of a team. </li>
<li>Proven track record of maintaining confidentiality and adhering to HIPAA regulations. </li>
<li>High level of professionalism, personal integrity, and a commitment to continuous improvements, </li>
</ul>
 
Neighborhood Health Association (NHA), a Federally Qualified Health Center (FQHC), is the largest community health center system in Northwest Ohio with partnerships that include ProMedica, Mercy Health, and University of Toledo Medical Center. NHA has grown from a single location in 1969 to 12 medical and dental clinics throughout Lucas County. Today we operate multiple health centers including pediatrics, adult medicine, dental services, health care for the homeless, womens health center, senior centers, and a full-service pharmacy with lab services on site.For more than 50 years, NHA has placed a strong focus on prevention and empowering individual responsibility in managing their health care and overall well-being. Our services are acutely responsive to the needs of everyone throughout the communities we serve, providing excellent care and the best health practices. 
Our Mission: Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for ones own health regardless of the ability to pay.

Training & Development Support Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $21/hr 
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
Who Should Apply
Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. Are you ready to be a part of a team that exceeds member expectations every day?
What You'll Do
At Mid American Credit Union a Training and Development Specialist is responsible for collaborating with others to develop, coordinate and conduct training for new and existing staff. This position also works with the Information Systems team to facilitate process and product implementations and enhancements. 
<ul>
<li>Conduct training with staff in live, classroom and /or video environments to ensure product knowledge, account servicing, compliance and procedure training requirements have been achieved. </li>
<li>Tracks the progress of trainees through routine tests, observations and feedback; evaluates the effectiveness of current training. Continually work with supervisors to identify reinforcementtraining needs. </li>
<li>Participate in process and product implementations and support as directed by management. Efforts may include, but not limited to functional analysis, system set-up, QA testing, documentation and training. Admin and subject matter expert tasks may include on-going staff support, resolution of report errors, release upgrades and vendor communication.</li>
<li>Trains existingstaff on on-going system enhancements and related policy/procedural changes.</li>
<li>Maintain accurate and up-to date training manuals and develop a variety of learning and performancesupport solutions such as system simulations, multimedia visual aids, learning aids, user's guides and reference materials.</li>
<li>Participate in the delivery of operations change management meetings, including preparation of materials, testing, delivery of content and follow-up requests. Work closely with staff to ensure systems are utilized consistently across organization, achieving anticipated efficiencies. Analyze and document changing business processes; defines corresponding systemchanges to support business needs. </li>
<li>Partner with subject matter experts to develop and maintain training curriculum and requirements including but not limited to; branch operations including new accounts and lending, teller activities, back office operations, product knowledge, account servicing and relationship building skills. </li>
<li>Conduct needs assessments to diagnose training and development needs of existing staff. Develop programs to address specific needs. Provide on-going staff support by answering questions on function, features and usage of assigned systems. </li>
</ul>
Cultural Responsibilities
Committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism. 
What You Need to Get the Job Done
<ul>
<li>Education - High School Diploma or GED required</li>
<li>Experience - Six months to two years of similar or related experience, including time spent in preparatory positions. Need to have proficient knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).</li>
<li>Member service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.</li>
<li>Must be able to travel up to 20% of time up to five consecutive days and four nights out of town.</li>
</ul>
What You'll Love About Us
<ul>
<li> A Company that Cares. We are more than a financial institution; we give back to our community. We teach financial literacy and donate to and support local organizations. </li>
<li> Work that Stays at Work.Genuine work/life balance served here!</li>
<li> Rest and Relaxation.Paid vacation time, personal leave and paid holidays!</li>
<li> HealthBenefits.Medical with HSA and FSA options, dental, and vision.</li>
<li> Prepare for the Future.401(k) with a generous company match.</li>
<li> Invest in YOU.Tuition Reimbursement Program.</li>
</ul>
An Equal Opportunity Employer Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
The Right to Work
Este Empleador Participa en E-Verify
El Derecho a Trabajar

Training and Development Specialist

<h3>Job Description</h3>
Job DescriptionSalary: PHP 397.08 per hour 
ABOUT ENTERPRISE MANAGEMENT:
Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. 
Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.
 
DISCLOSURES:
The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The jobs responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.
 
COMPANY WEBSITE: <a href="https://enterprisemanagement.org/" target="_blank">https://enterprisemanagement.org/</a> 
 COMPANY PHONE NUMBER: (667) 309-5345 HUMAN RESOURCES PHONE NUMBER: (667) 309-5345 ext 10
 
POSITION TITLE: Training &amp; HRIS Development Specialist 
ALTERNATE TITLE(S): HR Systems Specialist, Employee Onboarding &amp; Systems Coordinator 
COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract) 
DIVISION: Human Resources 
DEPARTMENT: Training &amp; HRIS Development
 
UNIT: n/a 
BENEFITS PACKAGE: Ineligible.
 WORK SCHEDULE: Monday Friday, 8:00 AM EST 5:00 PM EST
 ACCOUNTABLE TO: Human Resources Manager (Chief Human Resources Officer in the absence of theHuman Resources Manager)
 ACCOUNTABLE FOR: Supporting employee onboarding, training development, HRIS maintenance, and data accuracy across the HR lifecycle
 
CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly 
COMPENSATION RANGE: PHP 397.08 per hour, commensurate with experience and qualifications 
ANTICIPATED TRAVEL: none 
SUMMARY OF POSITION RESPONSIBILITIES:
The Training &amp; HRIS Development Specialist is responsible for designing, delivering, and maintaining staff training programs, onboarding processes, and human resources information systems (HRIS) for Freedom Health Systems. This role supports multiple service lines by coordinating orientation, maintaining staff training compliance, and ensuring the integrity and accuracy of personnel data in HR platforms. 
This position is critical in ensuring a smooth employee experience from hire to separation, while ensuring all digital HR systems remain current and compliant with internal and regulatory standards.
 SCHEDULED DUTIES AND RESPONSIBILITIES:
<ul>
<li>Coordinate and facilitate employee orientation and onboarding across multiple departments</li>
<li>Design and maintain digital and instructor-led training modules for staff at all levels</li>
<li>Track and maintain employee training logs, certifications, and compliance deadlines</li>
<li>Administer and troubleshoot the HRIS system (e.g., Paycom), ensuring accurate entry of staff data, assignments, and reporting structures</li>
<li>Collaborate with department leaders to customize training for role-specific requirements</li>
<li>Maintain and regularly update orientation curriculum, training documents, and onboarding checklists</li>
<li>Monitor training compliance by auditing records and sending reminders for mandatory training renewals</li>
<li>Support development and implementation of staff development plans and continuing education initiatives</li>
<li>Create reports and dashboards within HRIS for leadership and compliance monitoring</li>
<li>Ensure new hires are entered into HRIS with correct titles, supervisors, and department coding</li>
<li>Maintain lifecycle liaison assignments and document orientation tracking in HR dashboards </li>
</ul>
UNSCHEDULED DUTIES AND RESPONSIBILITIES:
<ul>
<li>Assist your supervisor with any work-related tasks as requested, taking initiative where possible</li>
<li>Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures</li>
<li>Support the maintenance of a safe work environment by participating in drills and safety trainings as requested</li>
<li>Maintain confidentiality of all records, especially those relating to client treatment or financial information</li>
<li>Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor</li>
<li>Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance </li>
<li>Participate in HR special projects such as policy rollouts or engagement campaigns </li>
<li>Assist with planning and executing internal training events and professional development series</li>
<li>Provide system support and troubleshooting assistance to employees and supervisors using HRIS tools</li>
<li>Partner with QA, Compliance, and IT teams to align HRIS data and access levels with audit standards</li>
<li>Review onboarding and offboarding metrics and identify trends or bottlenecks</li>
<li>Participate in cross-functional teams for HR process improvement, staff engagement, and retention initiatives </li>
</ul>
PHYSICAL DEMANDS:
<ul>
<li>Prolonged periods sitting at a desk and working on a computer</li>
<li>Frequent meetings via video or phone; occasional in-person site visits</li>
</ul>
WORKING CONDITIONS:
<ul>
<li>Remote</li>
<li>Fast-paced, deadline-driven environment with collaborative teams </li>
</ul>
COMPETENCIES AND SKILLS:
<ul>
<li>Proficiency with HRIS systems (e.g., Paycom, ADP, BambooHR)</li>
<li>Excellent verbal, written, and digital communication skills</li>
<li>Ability to facilitate training in person and virtually</li>
<li>Strong project management, time management, and collaboration abilities</li>
<li>Knowledge of HR compliance requirements (e.g., HIPAA, ADA, EEO)</li>
<li>Data accuracy, recordkeeping, and process design skills </li>
</ul>
LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:
<ul>
<li>13 AIHR certifications </li>
<li>SHRM certification</li>
<li>Bachelors degree in Human Resources, Education, Business Administration, or related field (required)</li>
<li>Minimum 23 years of experience in HR, training coordination, or systems administration</li>
<li>Experience managing or supporting HRIS platforms required</li>
<li>Instructional design or adult learning certification preferred</li>
<li>Ability to pass background and reference checks </li>
</ul>

Training & HRIS Development Specialist

<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Early Childhood Training Specialist
 THRIVE Birth to Five - Community Partnership of Southeast Missouri Program Support Network (PSN)
 Full Time/Term/Grant Funded
 
The Early Childhood Training Specialist will be responsible to conduct Best Practice Trainings and Technical Assistance visits throughout the 22 counties of southeast Missouri. Conducting and facilitating evening and weekend clock hour trainings will be required as well as travel throughout the service area. The use of a personal vehicle is required and will be reimbursed monthly. In addition, staff will provide short term, targeted support during technical assistance/modeling visits, customized by training topic to model the practical application of the topics covered during the trainings for child care providers in licensed and licensed exempt centers, family homes, group homes, and child care providers with six or fewer children that have a Child Care Provider Subsidy Agreement in the Southeast Region to strengthen high quality, responsive, and relationship-based child care.
 Required Qualifications An Associates Degree or higher in Child Development, Early Childhood Education, Family Studies, Social Work, or a closely related field, and have two years of professional experience working with children ages birth through five years; or Possess a current Child Development Associate (CDA) credential (infant/toddler, preschool, or family care) and have at least 3 years of professional experience working with children ages birth to five years.
Preferred Qualifications A Bachelors Degree or higher in Child Development, Early Childhood Education, Family Studies, Social Work, or a closely related field. Primary Responsibilities Ability to create and facilitate early childhood training topics to licensed and licensed exempt child care providers in the the service area. Trainings are conducted on weeknight evenings and Saturdays. Ability to build rapport with child care teachers and child care directors to facilitate group trainings. Excellent interpersonal, organizational, verbal, and written communication skills Travel extensively within a twenty-two county service area of the southeast region. Strong computer skills including Microsoft Office Demonstrated ability to work independently with minimal supervision
 
Compensation: Commensurate with experience.

Early Childhood Training Specialist

<h3>Job Description</h3>
Job DescriptionSalary: $60 - $65k Annually 
 Training and Development Specialist - Preschool for All Workforce Development
 Organization Summary
CAIRO, the Center for African Immigrants and Refugees Organization, is a bastion for African refugees and immigrant families in Oregon and central Minnesota, dedicated to forging paths to equity and social justice. We are a non-profit, service-driven organization steadfast in its mission to advocate for, support, and enable the growth and empowerment of African communities through a comprehensive array of programs and initiatives. Our work is rooted in the understanding that equitable access to education, health services, workforce development, and housing are pivotal to the prosperity of our immigrant and refugee families and communities.
Position Summary
The Training and Development Specialist will guide early childhood educators, providers and staff in workforce development related training for Preschool for All. The Training and Development Specialist will work with program participants to create and complete plans to increase their ORO step levels. They will lead training sessions to help program participants complete training goals and collaborate with the Program Manager to develop and implement training that meets the needs of the Preschool For All workforce development program.
This is a full-time, exempt position 40 hrs. per week, typically Monday through Friday 8am 5:30pm that does require semi-regular evening and weekend work for training. This position reports to the Program Manager. The expected start date is July 1, 2025.
 Responsibilities
 Individualized Program Development: o Assist in the assessment and selection of providers who are interested in the program. o Participate in developing a training plan with each program participant to help them increase their ORO step level through community-based training.
 Training: o Develop and Conduct training sessions on various aspects of childcare that help program participants be more effective at meeting Preschool for All standards. o Offer resources and tools to aid in implementing best practices within childcare facilities.
 Translation: o Provide training in English and either Somali or Arabic. o Translate training materials and program documents into Somali or Arabic. o Work with the Program Manager to identify the unmet language needs of trainees.
 Mentorship and Support: o Serve as a mentor and motivator, offering ongoing support and guidance to trainees as they build knowledge and implement new skills. o Work with the Program Manager to ensure that all program participants complete a monthly meeting to track their progress and give feedback. Qualifications
 Bachelors degree in early childhood education, Child Development, Human Development, or a related field; or equivalent practical experience in technical assistance and childcare management 3 years of childcare experience Proven experience in training, career development, coaching, consulting, or advisory roles, preferably within the childcare or education sector. ORO step 10 preferred Strong understanding of child development, SPARK, Early Learning and Kindergarten Guidelines, and Environmental Rating Scales applicable to childcare services. Excellent communication and interpersonal skills to effectively engage with diverse childcare providers. Ability to analyze data, identify growth opportunities, and develop actionable plans to drive positive change. Passion for and understanding of childcare services and career development. Ability to work with a diverse population base and have a strong background in working with the African Immigrant population and understanding of the nuances of the cultural values and beliefs of that community Keep a professional demeanor and always maintain supreme discretion Possess strong interpersonal, verbal, and written communication skills; ability to write accurately and clearly. Ability to thrive in a fast-paced, constantly changing environment Strong ability to multi-task and deliver on deadline Able to maintain up-to-date knowledge in ECE, PFA, and other aspects of early childhood professional development. Strong organization skills and ability to prioritize and manage multiple tasks with changing priorities; demonstrated project management experience. Proficient in using common professional software programs, such as Google Suite, Microsoft Office, and Zoom. Ability to speak Kirundi, Somali, Swahili, Oromia, Arabic, or other African language a plus Strong organizational, computer, and research skills
 
Starting Salary: $60k to $65k, Depending on experience
Benefits 16 days of accrued Paid Time Off. 5 Days of accrued sick leave Up to 16 paid company holidays. 100% employer paid premiums for employee only medical and dental insurance Low-Cost Vision insurance. 401(k) plan with an up to 3% employer match.
Work Environment/Location
 Location: Portland, OR The work environment will vary depending on the specific needs of the program but may include: o Public events Office and virtual platforms Teleworking and working in an office environment
 This position requires frequent use of a keyboard, monitor, mouse, telephone, and/or headset. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and occasionally lift up to 20 pounds.

<h3>Job Description</h3>
Job Description
The Company and Our Mission:
Caring.com is a leading online resource for seniors and their loved ones seeking information and access to senior living and care. We apply cutting-edge technology to our mission: to help as many seniors and their caregivers as possible through empathetic, expert guidance. 
We take pride in helping the 45 million caregivers across the U.S. find help for their aging family members. Our offerings include a robust directory of providers, one-on-one support from our expert Family Advisors, helpful content, and authentic reviews from seniors and their families. We are an agile team that succeeds by marrying rigorous, data-driven thinking with real empathy for users and the quality of their experience. 
Don't think that all this talk about aging keeps us from having a good time. We're a vibrant group of highly talented, results-oriented types who want to use our time and skills to make an impact — all while enjoying a fun, friendly and supportive work environment. We hope you'll consider joining us.
About the Position:
We're looking for an outstanding Remote Training Specialist who embraces technology, learning/training, and exceptional consumer experience.
The Remote Training Specialist will be responsible for delivering positive, engaging, and effective learning experiences for new hires and current employees in our remote call center team. They will be responsible for the design, development, and delivery of sales training content through a multi-modal methodology as well as supporting our current salesforce with building depth of knowledge for the various teams within our call center. 
As the Remote Training Specialist, you will:
<ul>
<li>Support the company's values, goals, and objectives by developing a sales training program to enable the call center team to better serve seniors and their caregivers through empathetic, expert guidance.</li>
<li>Help our team of Family Advisors and Support teams implement process improvements to upgrade the consumer experience and create a stronger company.</li>
<li>Design, develop, and deliver training through multiple channels, including but not limited to video-based training and virtual instructor-led training courses.</li>
<li>Develop and maintain a training curriculum for new hire training.</li>
<li>Provide ongoing training and development for our call center and support teams.</li>
<li>Create, document, communicate, and maintain all sales center processes and procedures.</li>
<li>Attend quality calibration sessions to determine additional training opportunities.</li>
</ul>
Skills &amp; Knowledge:
<ul>
<li>Consistently demonstrate company values with teammates.</li>
<li>Excellent presentation, oral and written communication skills, and problem-solving and interpersonal skills.</li>
<li>Ability to work with, teach, and communicate successfully with a variety of personalities and learning styles.</li>
<li>Great attention to detail and organizational skills.</li>
<li>Ability to multitask and follow through in an efficient, timely manner.</li>
<li>Self-motivator who achieves results autonomously and via teamwork.</li>
<li>Intermediate knowledge of Microsoft Office and G-Suite.</li>
<li>Ability to create and edit video content for training purposes.</li>
<li>Skills in Instructional Design methodologies and various training delivery systems.</li>
<li>Understanding of and connection to our company values, goals, and objectives.</li>
</ul>
Expectations:
<ul>
<li>Willingness to adapt and learn within a changing environment.</li>
<li>Ability to communicate and promote changes effectively.</li>
<li>Ability to work effectively and efficiently in a remote, fast-paced environment.</li>
<li>Demonstrated strong analytical and reporting skills.</li>
<li>Time management skills and ability to prioritize tasks.</li>
<li>Assist with innovation to help the company become stronger and serve our consumers better.</li>
<li>Ability to embrace technology, processes, and procedures.</li>
<li>Currently have reliable in-home internet access (Cable or Fiber connection)</li>
</ul>
Required Experience:
<ul>
<li>Remote Training experience - combination of: eLearning, Instructor-led training, Webinar, Simulation Employee Training and role play</li>
<li>Instructional design and or experience with authoring tools/Learning Management Systems (LMS).</li>
<li>Minimum of two (2) years training experience in a Sales-based contact center preferred.</li>
</ul>
Why Join Us:
<ul>
<li>Meaningful mission: helping families in moments that matter</li>
<li>Remote-first team with smart, supportive colleagues</li>
<li>High-leverage role in a fast-moving, ambitious engineering org</li>
<li>Real opportunities to shape our AI direction and technical architecture</li>
</ul>
What we can offer you: 
<ul>
<li>Flexible hours and Paid Time Off policy</li>
<li>Competitive benefits package – Medical, Dental, Vision, HSA, Life, Disability, and Pet insurance</li>
<li>401(k) Employer Match</li>
<li>Direct relationships with the executive leadership team</li>
<li>Rapid company growth</li>
<li>Paid caregiver and volunteer days</li>
</ul>
Caring LLC is an Equal Opportunity Employer.
Diversity, Equality, and Inclusion at Caring.com Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, gender, age, religion, sexual orientation, experience, and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking, and cultivates leadership.

Remote Training Specialist

<h3>Job Description</h3>
Job Description
Training &amp; Technology Specialist - Records Management&nbsp;
The Position:
We are looking for creative, tech-savvy professionals with experience in SharePoint development, instructional design, and federal records management to support training and technology enablement efforts for a high-impact federal initiative. The&nbsp;Records Management Training &amp; Technology Specialist&nbsp;will play a key role in designing and delivering engaging, compliant training solutions that support Controlled Unclassified Information (CUI) and records management modernization. This position requires expertise in SharePoint configuration, eLearning development using Articulate 360, and a strong understanding of federal records policies and NARA mandates.
<ul>
<li>Design, develop, and maintain SharePoint-based solutions to support records and CUI management workflows.</li>
<li>Create interactive, user-friendly training content using&nbsp;Articulate 360&nbsp;and other eLearning tools to educate federal staff on records management policies and procedures.</li>
<li>Collaborate with subject matter experts to translate complex compliance requirements into accessible training materials and job aids.</li>
<li>Support the rollout of records management modernization initiatives, including user onboarding, training sessions, and helpdesk support.</li>
<li>Ensure all training and technology solutions align with NARA guidance, agency-specific policies, and accessibility standards (e.g., Section 508).</li>
<li>Monitor training effectiveness and user engagement, and iterate on content and delivery methods based on feedback and performance metrics.</li>
</ul>
The Ideal Candidate:&nbsp;
At&nbsp;Censeo, we are&nbsp;looking for unique candidates whose passion and enthusiasm will&nbsp;help shape&nbsp;Censeo’s&nbsp;client insights and workplace culture.&nbsp;Our staff have a wide range of backgrounds, areas of expertise,&nbsp;personality types,&nbsp;and&nbsp;favorite breakfast foods.&nbsp;Our client&nbsp;and cultural&nbsp;successes&nbsp;are&nbsp;rooted in&nbsp;our team’s&nbsp;innovation,&nbsp;creative problem solving, and&nbsp;collaboration. The unique perspective that you bring and the way you tackle problems&nbsp;are&nbsp;much more important to us than what’s printed on your diploma. Some of the core qualifications for the role include: Required:
<ul>
<li>Bachelor’s degree in&nbsp;business administration, information systems&nbsp;or a related field.</li>
<li>Minimum of 4 years of experience&nbsp;in federal records management, with at least 3 years of experience in eLearning design with Articulate 360.</li>
<li>Experience with&nbsp;SharePoint&nbsp;configuration, site design, and content management in a federal or enterprise environment.</li>
<li>Proficiency in&nbsp;Articulate 360&nbsp;and instructional design best practices.</li>
<li>Familiarity with federal records management policies, including NARA mandates and CUI requirements.</li>
<li>Strong communication and collaboration skills, with the ability to work across technical and non-technical teams.</li>
<li>Experience developing training for adult learners in a government or compliance-driven context.</li>
</ul>
Preferred:
<ul>
<li>Experience supporting federal agencies or working within a compliance-heavy environment.</li>
<li>Knowledge of Section 508 compliance and accessibility standards.</li>
<li>Background in change management or user adoption strategies.</li>
</ul>
The Company:
Censeo&nbsp;Consulting Group is a&nbsp;top Washington D.C. based&nbsp;management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations,&nbsp;allowing them to better deliver on their public and social missions.&nbsp;
At&nbsp;Censeo, our award-winning culture means you’ll join a tight-knit community of 80 brilliant and&nbsp;passionate&nbsp;colleagues.&nbsp;We are advocates for a better functioning public sector,&nbsp;and we’re also good friends who know the names of each other’s dogs.&nbsp;Our philosophy&nbsp;is horizontal, not hierarchical, and&nbsp;our open-door policy encourages a culture of entrepreneurship at all levels.&nbsp;We share successes, make decisions together,&nbsp;and&nbsp;foster an environment&nbsp;for those with passion and initiative to lead.&nbsp;Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm&nbsp;in ways that reach far beyond client projects.&nbsp;
The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. The Fine Print:
<ul>
<li>The salary range for this role is $70,000 - $120,000 depending on experience</li>
<li>Expected travel 0-10%; may increase based on business needs&nbsp;</li>
<li>This is an exempt, full-time position but open to&nbsp;part-time/contracted arrangements</li>
<li>This role is subject to a hybrid work schedule in the Washington D.C.&nbsp;</li>
<li>Essential Physical Functions
<ul>
<li>Sitting: Particularly for sustained periods of time</li>
<li>Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another</li>
</ul>
</li>
</ul>
Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at <a href="https://www.censeoconsulting.com/about/join-us/" target="_blank">https://www.censeoconsulting.com/about/join-us/</a>. &nbsp; Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.&nbsp; Join Our Award-Winning Culture! Our passion wins awards. But don’t just take it from us…&nbsp;
<ul>
<li>2024 Vault #41 Consulting 50 North America</li>
<li>2024 Vault #7 Best Consulting Firm for Hours in the Office</li>
<li>2023 Vault #9 Best Consulting Firm for Work/Life Balance&nbsp;</li>
<li>2023 Vault #23 Best Consulting Firm for Overall Diversity</li>
<li>2023 Management Consulted #3 Best Boutique Firms in Washington DC</li>
<li>2022 Vault #41 Best Overall Consulting Firm to Work For</li>
<li>2020 Vault #21 Best Boutique Consulting Firm&nbsp;</li>
<li>2019 Ivy Exec #7 Best Boutique Consulting Firm&nbsp;</li>
<li>2018 Consulting Magazine Best Small Firms to Work For &nbsp;</li>
<li>2017 Vault #12 Best Boutique Consulting Firm&nbsp;</li>
<li>2016 Forbes Best Management Consulting Firms in America&nbsp;</li>
<li>2015 Washington Business Journal’s Philanthropy List&nbsp;</li>
</ul>
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Training & Technology Specialist - Records Management

<h3>Job Description</h3>
Job DescriptionSalary: Starting at $16-$17/hr 
Coverage and Training Specialist|Office Pride Perm/contract: Permanent
Reports to: High Profile Account Coordinator Oversees: N/A Location: Shelbyville andsurrounding areas Level: Entry
Hours: 25-40/week - Daytime, Nighttime, Weekends 
 
 
About the role The Coverage &amp; Training Specialist serves as a support position to the High Profile Account Coordinator. This role ensures that customers are well loved by providing coverage and/or coverage solutions so that 100% account service is achieved, as well as ensuring that employees are well loved by providing comprehensive and effective training so that employees feel fully comfortable on their first solo day of work. 
 
Responsibilities Coverage o Working with the High Profile Account Coordinator to curate plans to ensure that customers are serviced 100% of the time o Spending time learning each customer site within geographical assigned area in order to be prepared for coverage situations Training o Following 3-day training process to ensure that Account Specialists are adequately prepared for their first solo day of work o Training by the Right Hand Method for proven efficiency o Training the Office Pride Color Coded Microfiber System to prevent cross contamination Cleaning hours at assigned facilities 
 
Candidate requirements Janitorial industry experience preferred Prior training experience preferred Weekend availability Daytime availability (Occasional Nighttime) * Reliable transportation

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