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city

state

<h3>Job Description</h3>
Job Description
About BrightStar:
As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. 
 
The position's primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative banking options. 
 
We Offer:
<ul>
<li>Employee Assistance Program</li>
<li>Onsite Gym and Wellness Room at our Corporate Headquarters</li>
<li>Employee Engagement Activities</li>
<li>Educational Assistance</li>
<li>Robust Benefits Package to include medical, dental, vision, and insurance</li>
</ul>
 
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide members with a personalized, rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys.</li>
<li>Build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and maintaining the month-end checklist.</li>
<li>Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. </li>
<li>Process appropriate percentage of new accounts and account maintenance as defined by branch management, with a high degree of "Quality Assurance" accuracy within the limits of credit union policy. </li>
<li>Utilize sales skills to identify members' needs and offer credit union deposit and loan solutions. </li>
<li>Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.</li>
<li>Meet or exceed ancillary product sales referral goals.</li>
<li>Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. </li>
<li>Maintain a professional business image and utilize practical communication skills when representing BrightStar Credit Union.</li>
<li>Comply with Credit Union policies and procedures (including BSA/US Patriot Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.</li>
<li>Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.</li>
<li>Maintain knowledge with B.S.A. Compliance training.</li>
<li>At times, this position may require support and assistance in other branch locations based on business need."</li>
<li>Weekend hours may be required.</li>
<li>Other job-related duties as assigned.</li>
</ul>
Minimum Expectations of Knowledge and Skills: 
<ul>
<li>Experience - One to three years of similar or related experience. </li>
<li>Education- A high school education or GED. </li>
<li>Interpersonal Skills- Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves personal contact with others, both inside and outside the organization, for resolving first-level conflicts and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication. </li>
</ul>
Other Skills:
Must be physically able to perform all assigned duties as outlined by the description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator and a computer keyboard. 
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. 
<ul>
<li>In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.</li>
<li>Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, OFAC, Fair Lending, and Credit Card Act.</li>
</ul>
Physical Requirements 
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. 
 
Work Environment: 
The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform basic functions. 
 
 
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Member Relationship Specialist

<h3>Job Description</h3>
Job Description
Description
North Jersey Federal Credit Union is seeking a talented, exceptional, and enthusiastic go-getter to join the team as a Member Relationship Specialist (Universal Banker). As an MRS, you will be responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner. You will also be responsible for the sales and servicing of all credit union products and services. You will work with the operations and sales team to achieve goals in the areas of loan, membership, and deposit growth. You will also be responsible for maintaining knowledge of the credit union’s products, services, and current promotions. You will also be responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards.
 
Job Role / Responsibilities:
<ul>
<li>Responsible for Providing Exceptional Service</li>
<li>Meets or exceeds established monthly referral and sales goals for loans, membership, and deposit growth.</li>
<li>Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)</li>
<li>Process and validate the accuracy of coin and currency amounts related to incoming and outgoing cash shipments.</li>
<li>Process assigned reports and/or job duties in an accurate and timely manner.</li>
<li>Assist with opening and closing procedures, balancing/loading the ATM/TCR, teller cash box, coin machine, negotiables, vault, etc.</li>
<li>Process member service transactions in an accurate and timely manner on savings, checking, certificates, individual retirement accounts, loans, etc. </li>
<li>Accurately process transactions and new account openings in a timely and professional manner</li>
<li>Maintains current Credit Union products and service knowledge.</li>
<li>Must have a thorough understanding of the member’s transaction requirements and be able to effectively communicate all available options to them.</li>
<li>Evaluate the needs of potential members and offer appropriate financial products and services.</li>
<li>Must process in-person &amp; electronic loan applications by collecting all necessary loan documentation for review by underwriters and completing the loan closing.</li>
<li>Explain the loan process to include loan options, insurance requirements, options on loan products, loan policies, interest rates, payoffs, etc.</li>
<li>Actively cross-sell/educate on Credit Union products and services by analyzing credit bureau reports.</li>
<li>Complies and maintains current knowledge of all Credit Union policies and procedures.</li>
</ul>
 
Qualifications
What you will need to have
<ul>
<li>At least 1 year of cash handling experience.</li>
<li>At least 1 year of teller experience in a financial institution. </li>
<li>At least 2 years of customer service experience.</li>
<li>At least 2 years of sales experience in a financial institution with individual sales goals</li>
<li>High school degree or GED required.</li>
</ul>
What would be great to have
<ul>
<li>Spanish speaking</li>
</ul>
Credit Union Benefits
<ul>
<li>Sick Time</li>
<li>Referral and Incentive Bonus Program</li>
<li>401(k) with Company Match</li>
<li>Employee Discounts</li>
<li>Credit Union Membership and Discounts</li>
<li>Employee Assistance Program</li>
<li>Tuition Reimbursement</li>
<li>Paid Training</li>
</ul>
Schedule
<ul>
<li>Monday to Saturday</li>
</ul>

<h3>Job Description</h3>
Job Description
As the Director of Member Services at Sollis Health — a members-only concierge healthcare company specializing in emergency and urgent care — you will serve as a strategic and operational leader responsible for overseeing new member onboarding, service recovery, and retention. 
In this role, the Director ensures exceptional service delivery across all member touchpoints, drives satisfaction and loyalty, and leads a high-performing team committed to operational excellence and continuous improvement. As a key advocate for the member experience, the Director will work cross-functionally to champion the voice of the member and foster a culture of empathy, discretion, responsiveness, and unparalleled service. 
Responsibilities
<ul>
<li>Establish a strong service culture rooted in empathy, responsiveness, and accountability. </li>
<li>Develop and implement a comprehensive member services strategy aligned with organizational goals and retention targets. </li>
<li>Lead, coach, and manage the Member Services team to achieve retention goals and NPS benchmarks. </li>
<li>Drive operational excellence through standard operating procedures, KPIs, and continuous feedback loops. </li>
<li>Ensure a seamless and consistent member experience across all touchpoints — digital, phone, in-person, and written communications. </li>
<li>Oversee and streamline onboarding, support, retention, and engagement initiatives. </li>
<li>Use data, surveys, and member feedback to identify trends and improve satisfaction. </li>
<li>Partner cross-functionally with Marketing, Membership, Billing, Clinical, Product, and Operations teams to align member-facing initiatives and ensure a seamless experience. </li>
<li>Represent the voice of the member in internal meetings and contribute to strategic decision-making. </li>
<li>Ensure all member-facing systems are optimized for usability and performance. </li>
<li>Serve as the point of escalation for member issues and develop workflows for high-touch or VIP member segments, ensuring elevated service and personalized engagement. </li>
<li>Optimize team priorities and structure for both service recovery and retention. </li>
<li>Perform related duties as requested. </li>
</ul>
Qualifications
<ul>
<li>8+ years of experience in premium customer/member service role, with 3+ years in a leadership capacity. </li>
<li>Proven ability to build and manage high-performing service teams. </li>
<li>Strong analytical, communication, and organizational skills. </li>
<li>Empathy driven with a strong commitment to hospitality and problem-solving. </li>
<li>Experience with Salesforce, member databases, and reporting tools. </li>
<li>Experience with luxury services or subscription /membership-based organizations </li>
</ul>
Range: $140,000- $180,000 per year + Bonus + Equity
This is the range of pay for New York City candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
Our people are our greatest asset, so we designed a comprehensive compensation and benefit package that matches. Some of our offerings include:  
<ul>
<li>Excellent benefits, including healthcare, dental, vision </li>
<li>401K with 3% match </li>
<li>Unlimited PTO and Generous Sick Time</li>
<li>12 Observed holidays </li>
<li>Free Sollis Health membership for you and your eligible family members </li>
<li>Employee stock options offering </li>
<li>Annual professional development allocations </li>
<li>Modern, elegant, and high-end work environment</li>
</ul>
About Sollis Health
Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms. 
Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

Director, Member Services

<h3>Job Description</h3>
Job DescriptionSalary: 
ARE YOU READY TO WORK FOR A GREAT TEAM?
Community Services Specialist Opening
 
If you have a High School Diploma and 3 years of experience in mental health, we are looking for you!
 
WHAT WE OFFER:
Flexible Schedules
Hybrid position
Competitive Pay
 
Purpose: Under the direction of a QMHP, a CSSP provides training to the client and natural supports that addresses the serious emotional disturbance and symptom-related problems that interfere with the clients functioning, provides opportunities to acquire and improve skills needed to function as appropriately and independently as possible in the community, and facilitates the clients community integration and increases his or her community tenure. This service includes treatment planning to facilitate resiliency.
Qualifications:CSSP ~
 
 High school diploma or high school equivalency Three continuous years of documented full-time experience in the provision of MH rehabilitative services Demonstrated competency in the provision and documentation of MHTCM and MH rehabilitative services
 
General Responsibilities: The workers is responsible for providing medical necessary services to the client in accordance with the treatment plan that is designed to meet the mental health, educational, vocational, residential, financial, social and other needs of the consumer.
 
<ul>
<li> Serve as an intricate member of the LES team to ensure continuity of care and supports the services 24 hours a day, seven days per week as necessary</li>
</ul>
<ul>
<li>Provides structured face-to-face scheduled sessions to client based on the treatment plans</li>
<li>Provide services in the home, school, office and community setting</li>
<li>Ensure that the majority of mental health services are primarily rendered in the community and ensure that limited services remain clinic based.</li>
<li>Documentation completed within 72 hours of service or phone call</li>
<li>Report to supervision and in-house trainings as scheduled</li>
<li>Work collaboratively with and provide ongoing updates to the clinical team including psychiatrist as needed</li>
<li>Identify, establish, and continually collaborate with community agencies, providers, and natural supports and advise team to make referrals as needed</li>
<li>Listen/respond to; interact with clients, co-workers, management, and other professionals in a non-judgmental manner.</li>
<li>Communicate objectively, thoroughly, accurately, concisely in a manner consistent with the cognitive level of the persons involved.</li>
<li>Demonstrate an understanding and acceptance of the organizational mission and shared purpose to assist individuals by providing quality services.</li>
<li>Participate in efforts to enhance service provision to consumers.</li>
<li>Act and interact to build cohesiveness.</li>
<li>Assist with building a positive image for the agency by demonstrating support and cooperation with other units and community agencies.</li>
<li>Demonstrate professional work ethics as evidenced by overall dependability, conscientiousness, and timeliness.</li>
<li>Ensure all necessary licenses and/or certifications remain current</li>
<li>Other duties as assigned</li>
</ul>

Community Services Specialist

<h3>Job Description</h3>
Job Description
Create Your Experience of a Lifetime!
Come work and play in the mountains!&nbsp; Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).
Employee Benefits
•&nbsp;&nbsp; &nbsp;Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons&nbsp; •&nbsp;&nbsp; &nbsp;MORE employee discounts on lodging, food, gear, and mountain shuttles •&nbsp;&nbsp; &nbsp;401(k) Retirement Plan&nbsp; •&nbsp;&nbsp; &nbsp;Employee Assistance Program •&nbsp;&nbsp; &nbsp;Excellent training and professional development •&nbsp;&nbsp; &nbsp;Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
This position includes member relations, ensuring play is tracked and managed, protecting and controlling assets, assisting with managing golf staff, assisting with running tournaments, conducting lessons, assisting with golf shop operations and providing other professional services to ensure an exceptional golf experience. This job requires a minimum of three years of experience at a PGA facility or either actively enrolled in the PGM Program or a member of the PGA of America.
Job Specifications:
<ul>
<li>Housing:&nbsp;May Be Available</li>
<li>Outlet: &nbsp;Red Sky Ranch</li>
<li>Expected Pay Range&nbsp;$22.00 - $26.03&nbsp;/ hour</li>
<li>Shift &amp; Schedule Availability:  Full Time</li>
<li>Skill Level:&nbsp;Specialist</li>
</ul>
Job Responsibilities:
<ul>
<li>Assist with financial and operational performance of the golf shop operations and golf services</li>
<li>&nbsp;Ensure all financial goals and objectives are being achieved</li>
<li>&nbsp;Assist the Head Golf Professional as well as the team in managing the facility in an efficient, high-quality, service-oriented manner.</li>
<li>&nbsp;Oversee the reservation system, starting, monitoring, and pace of play</li>
<li>&nbsp;Track and verify all players and guests, rounds, green fees, golf cars, club care, lockers, handicap fees, other charges necessary, and facilitate accurate accounting and recordkeeping</li>
<li>&nbsp;Recruit, hire, train, schedule, motivate, coach, discipline and supervise entry level golf shop staff as well as outside service</li>
<li>&nbsp;Oversee outside staff time clock punches</li>
<li>&nbsp;Assist with tracking group play, group sales, guest retention  Assist with running golf tournaments at a high level of standards</li>
<li>Assist in training, supervising and motivating the staff to meet facility objectives, especially in providing exceptional customer service.</li>
<li>Assist merchandise manager with retail merchandise concessions in step with the mission of the golf operation and facility</li>
<li>Assist with maintaining a profitable golf merchandising operation</li>
<li>Provide an enhanced golf instruction program offering individual lessons and group clinics for all levels.</li>
<li>Other duties as assigned</li>
</ul>
Job Requirements:
<ul>
<li>&nbsp;PGA Membership or enrolled in the PGM program</li>
<li>&nbsp;Must have 3-5 years’ golf operations experience</li>
<li>&nbsp;Must have a valid Driver’s License or passport</li>
</ul>
Preferred:
<ul>
<li>Knowledgeable in RPOS, Jonas, and Microsoft office</li>
<li>&nbsp;Able to communicate effectively in English</li>
<li>&nbsp;Previous guest service experience and excellent guest service skills</li>
<li>&nbsp;Willingness to learn and to teach lessons</li>
<li>&nbsp;Able to work entire season</li>
<li>Experience with tee time reservations and management</li>
</ul>
Necessary Skills:
<ul>
<li>Extensive knowledge of the game of golf</li>
<li>Excellent verbal and written communication</li>
<li>Professional presentation / PGA standards</li>
<li>Excellent guest service and follow-up skills</li>
<li>Excellent organizational skills</li>
<li>Ability to work independently as well as with a team</li>
</ul>
The expected pay range is&nbsp;$22.00 - $26.03. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.&nbsp;
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID &nbsp;507220 Reference Date:&nbsp;02/27/2025&nbsp; Job Code Function:&nbsp;Golf Services&nbsp;

Specialist Golf Services

<h3>Job Description</h3>
Job DescriptionDescription:
Do you have a passion for helping others?
 
Do you thrive in a lively, supportive, and community-focused workplace?
 
Do you appreciate the unique roots of our organization? Yes, we started in the Olympia Brewery even though we serve all of Washington today.
 
Want to be part of something special?
 
If you’re nodding along, then we want to hear from you!
 
O Bee Credit Union is hiring a Payment Services Specialist to join our amazing team in our Operations Department. This is a full-time role that plays a vital part in supporting our mission, our Members, and our one-of-a-kind company culture.
 
What You’ll Do
As our Payment Services Specialist, you’ll be responsible for the efficient and effective processing of ACH, drafts/check files, wire transfers, and other payments-related duties.
 
Responsibilities
Operational Excellence:
<ul>
<li>Process consumer and business ACH files, including notifications of change, disputes, and returns.</li>
<li>Assist team members and Members with payment-related inquiries.</li>
<li>Assist and process unauthorized or stop payments.</li>
<li>Process daily check files, returned check files, exceptions and check adjustments.</li>
<li>Handle incoming and outgoing wire transfer processes, returns, and conduct research as necessary.</li>
<li>Process adjustments for Shared Branching transactions.</li>
<li>Assist with account charge offs, debit and credit exceptions and research.</li>
<li>Complete quality control tasks and account file maintenance reporting.</li>
<li>Process incoming and outgoing bill payment exceptions.</li>
<li>Process state and business account payroll files.</li>
<li>Ensure accurate and timely reconciliation of ACH settlements.</li>
<li>Recognize and identify ACH compliance issues and report to management.</li>
<li>Accurately image and maintain Credit Union files and documentation to ensure proper indexing and accessibility.</li>
<li>Maintain strong collaborative relationships with our Fraud, Compliance, Business Services, and Member Experience departments.</li>
<li>Participate in special projects as requested.</li>
</ul>
Member Experience &amp; Service Delivery:
<ul>
<li>Provide research, support and collaboration with Team Members in pursuit of world class Member service.</li>
</ul>
Compliance &amp; Risk Management:
<ul>
<li>Maintain comprehensive knowledge of Credit Union operations, policies, procedures, products and services.</li>
<li>Adhere to all relevant regulations including NACHA rules, Regulation E, etc.</li>
<li>Ensure compliance with security, audit, regulatory, and privacy policies, including the Bank Secrecy Act.</li>
</ul>
Perform additional duties as needed to contribute to the success of O Bee Credit Union.
 
What Desired Qualifications You’ll Bring
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum of three years in a customer service role.</li>
<li>At least two years of direct experience in a financial institution.</li>
<li>Experience with ACH, draft and wire processing, transaction adjustment and payments research preferred.</li>
<li>Strong proficiency in written and verbal communication, problem-solving, and attention to detail.</li>
<li>Previous Symitar software experience is preferred.</li>
<li>Proven analytical and technical skills, ability to independently troubleshoot and problem solve.</li>
<li>Excellent communication and interpersonal skills, with the ability to collaborateeffectively across functions and levels of the Credit Union.</li>
<li>Must be able to pass a background and credit check.</li>
</ul>
Skills That Shine
<ul>
<li>Ability to communicate verbally and in writing.</li>
<li>Proven ability to collaborate proactively with other team members and departments.</li>
<li>Knowledge of payment operations and regulations.</li>
<li>Possess a strong sense of urgency.</li>
<li>Effectively sets priorities, allocates resources, takes accountability, and achieves results.</li>
<li>Effective organizational, problem solving, and multitasking skills.</li>
<li>Ability to work independently and be self-motivated.</li>
<li>Ability to perform in high-volume environment and meet deadlines while maintaining exceptional attention to detail.</li>
<li>Demonstrated proficiency in Microsoft Office products. (Excel and Outlook)</li>
</ul>
Why You’ll Love Working Here
Our organization is deeply rooted in the communities we serve, and we take pride in being a part of local events like parades, festivals, and music celebrations. We also offer a competitive benefits package, including:
<ul>
<li>Employer-paid medical, dental, and vision insurance options</li>
<li>100% 401(k) match up to 4% of your salary</li>
<li>Tuition reimbursement</li>
<li>Charitable Volunteer Hours</li>
<li>Incentive pay for achieving individual or company goals</li>
<li>A vibrant, inclusive, and people-first workplace culture</li>
</ul>
The Details
<ul>
<li>Location: Administration Building, Lacey, WA</li>
<li>Pay range: $23.61-$35.42 and is dependent on experience.</li>
<li>Recruitment will remain open until the position is filled</li>
<li>Applications submitted without a resume will not be considered</li>
</ul>
Let’s brew something great together. Apply today and be part of something meaningful at O Bee Credit Union.
O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.
Requirements:

Payment Services Specialist

<h3>Job Description</h3>
Job Description
Member Service Call Center Specialist
The primary function of this position is to assist Community Credit Union of Floridain living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community.” One of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. 
 The Member Service Center Specialist in the Member Service Center is responsible for performing member-oriented telephone and electronic activities including opening, processing, maintaining, and closing all types of accounts, products, and services and performing the associated clerical functions; assisting members with their selection of products and services and educating members on the benefits of the products offered by the credit union; conducting oneself in a professional, friendly manner with an emphasis on member education and quality of service; and providing assistance to members and support for other related branch activities. 
Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.
ESSENTIAL DUTIES
<ol>
<li>Demonstrates enthusiastic support of the corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li>
</ol>
<ol>
<li>Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.</li>
</ol>
<ol>
<li>Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li>
</ol>
<ol>
<li>Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines. </li>
</ol>
<ol>
<li>Assists members with a selection of various accounts, products, and financial services available from the credit union; ensures an emphasis is placed on the quality of service and member education.</li>
</ol>
<ol>
<li>Performs the following activities as needed or required: assists members, updates member information and verifies identity, performs funds transfers, places check orders, performs various loan and teller transactions, completes fraud claims, maintains files, controls access, and processes affiliated reports.</li>
</ol>
<ol>
<li>Assists and supports members in conducting all banking transactions electronically through strong written and verbal communication.</li>
</ol>
<ol>
<li>Researches and resolves account-related inquiries submitted through phone, email, home banking, secure messaging, chat, LSI tickets, and any other channels related to electronic delivery.</li>
</ol>
<ol>
<li>Assists members with troubleshooting computer and/or mobile issues within online banking and our website.</li>
</ol>
<ol>
<li>Responsible for accurately processing routine member transactions, including deposits, withdrawals, and transfers within policy guidelines, including transactions of all types, such as deposits, withdrawals, loan payments, credit card payments, and line of credit advances through a digital channel (video session). Confirms all necessary documents are properly authorized, are in proper form, and are within authorized limits. Receives payments for mortgage, installment, and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Sustains teller balancing standards and accuracy throughout the workday and at the end of each day.</li>
</ol>
<ol>
<li>Verifies member identification and scans identification into the system for proper documentation. </li>
</ol>
<ol>
<li>Provides information on credit union services, including membership eligibility, types of credit union accounts, interest rates, current dividend rates, locations, office hours, and telephone numbers. Actively promotes and cross-sells products and services by providing recommendations and assisting members in whatever capacity necessary.</li>
</ol>
<ol>
<li>Updates member information and verifies identity, processes mail or reports, and performs end-of-day balancing, including checks as requested.</li>
</ol>
<ol>
<li>Adheres to security controls policies and procedures to aid in the detection and prevention of fraud, theft, robberies, threats of violence, fires, accidents, and facility safety.</li>
</ol>
<ol>
<li>Maintains ongoing communication with supervisor, informing the individual of all pertinent problems, irregularities, new developments, changes, and other important information within the department.</li>
</ol>
<ol>
<li>Continuously takes initiative to learn all aspects of online products and service features to better serve the members.</li>
</ol>
<ol>
<li>Collects pertinent information of potential members to determine whether they meet the membership criteria to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to accounts and processes according to policies and procedures.</li>
</ol>
<ol>
<li>Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li>
</ol>
<ol>
<li>Performs other related duties and works on special projects as assigned. </li>
</ol>
ENVIRONMENT AND PHYSICAL ACTIVITY
 
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reachin 
The incumbent for this position may operate any or all of the following: telephone, copy, and fax machines, calculator, computer terminal, personal computer, and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to read documents or instruments, perform detailed work and problem solve; possess excellent member contact and verbal and written communication skills; have strong math and analytical reasoning skills; and have the ability to effectively handle stress, multiple concurrent tasks, and constant interruptions.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
<ul>
<li>High school diploma or general education degree (GED); or up to two (2) years related experience and/or training; or the equivalent combination of education and experience as a Customer Service Representative (CSR) in a financial institution. Work-related experience should consist of exceptional customer service and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry related.</li>
<li>Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations. </li>
<li>Basic experience and understanding of third-party financial software offered through a vendor (Digital Insight) is necessary to educate and assist the members.</li>
<li>Intermediate experience and knowledge of operational activities, terminology, products, and services; related state and federal compliance regulations and operational policies. </li>
<li>Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li>
<li>Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors.</li>
<li>Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.</li>
<li>Effective organizational and time management skills, with the ability to multitask and the ability to work with close supervision while performing duties.</li>
<li>Ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li>
<li>Current Florida driver’s license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties and responsibilities.</li>
</ul>
The incumbent must be able to perform this position safely, without endangering the health or safety of individuals or others.

Member Service Center Specialist

<h3>Job Description</h3>
Job Description
STATUS: Full time / Non-Exempt 
REPORTS TO: Branch Manager
LOCATION: Rochester Region 
RATE: $24.00 per hour
HOURS: 37.50 hours per week
SCHEDULE: Monday 8:30 – 4:30 / Tuesday 8:30 – 4:30 / Wednesday 9:30 – 4:30 / Thursday 8:30 – 5:30 / Friday 8:30 – 6:30 / Saturday 8:30 – 1:30*
*Schedule may vary based on business needs. Must be available to work 2-3 Saturdays per month.
Position Overview
 
The primary function of the Floating Member Service Specialist (MSS) is to uncover members’ needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Floating Member Service Specialist provides members with accurate information, regarding the credit union’s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. The Floating Member Service Specialist will be assigned to various branch locations, throughout the Rochester region.
 
Essential Functions
 
Member Service Desk: 
 
<ul>
<li>Promote and cross-sell credit union products and services that best suit our members’ needs.</li>
<li>Meet sales goals as determined by management. </li>
<li>Initiate contact with members to discuss unaddressed needs. </li>
<li>Ask for business referrals from satisfied members.</li>
<li>Display excellent interpersonal and telephone skills, with the ability to interact professionally and effectively with members face to face, and over the telephone.</li>
<li>Process member transaction requests accurately and efficiently. Transactions at the member service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc. </li>
<li>Responsible for balancing daily work.</li>
<li>Build in next steps with members to address future needs.</li>
<li>Research and resolve member questions, problems, and complaints by either telephone, written correspondence or in person.</li>
<li>Adhere to credit union and departmental policies and procedures.</li>
<li>Update and document information learned about members on the system. </li>
</ul>
Teller Station:
<ul>
<li>Accurately process transactions. </li>
<li>Adhere to credit union policies and branch/departmental procedures. </li>
<li>Make appropriate and timely suggestions about products and services to members.</li>
<li>Make effective referrals to other specialists when appropriate.</li>
</ul>
Other
 
<ul>
<li>Update and document information learned about members on the system. </li>
<li>Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li>
<li>Assist in various duties upon management’s request.</li>
<li>Participate in special projects as assigned by management. </li>
<li>Work overtime when requested by management. </li>
</ul>
Qualifications
Education/Experience: An equivalent combination of the following:
<ul>
<li>High School Diploma/Equivalency required.</li>
<li>Minimum one-two years’ prior Teller experience.</li>
</ul>
 Skills 
<ul>
<li>Strong math and keyboarding skills.</li>
<li>Effective communication skills, including listening skills, to build relationships and member loyalty.</li>
<li>Excellent interpersonal skills to create positive member experience.</li>
<li>Ability to cross-sell products and services.</li>
<li>Strong attention to detail and excellent organizational skills.</li>
</ul>
Working Environment 
<ul>
<li>Must be able to sit and or stand for an extended period of time in a normal office environment.</li>
<li>Occasional lifting required.</li>
</ul>
Licensure Requirements
<ul>
<li>In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li>
</ul>


EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
 
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Floating Member Service Specialist

<h3>Job Description</h3>
Job Description
Why You'll Love Being Part of Our Team:
<ul>
<li>Complimentary Family YMCA Membership: Enjoy unlimited access to the YMCA’s exceptional facilities—fitness centers, classes, pools, and more—at absolutely no cost to you or your family!</li>
<li>Exclusive Discounts on Programs: Take advantage of special discounts on exciting programs, classes, and activities, all at a fraction of the cost.</li>
<li>Retirement Plans: Build your future with access to a 403(b) Savings Plan and 401(a) Retirement Plan (after meeting service requirements).</li>
<li>Flexible Hours: Enjoy the freedom to create a schedule that works best for you and your life.</li>
</ul>
Join us for more than just a job—this is your opportunity to live well, stay active, and plan for a secure tomorrow! Apply today!
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes and sells memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
<ul>
<li>Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.</li>
<li>Welcomes and scans in each member in a pleasant and friendly manner (i.e., greet, smile &amp; make eye contact). </li>
<li>Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.</li>
<li>Builds relationships with members; helps members connect with one another and the YMCA.</li>
<li>Be able to actively listen to questions, concerns and feelings of members and staff. Be able to deal with members and staff in a honest, respectful and positive manner. </li>
<li>Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.</li>
<li>Applies all YMCA policies dealing with member services.</li>
<li>Performs other duties as assigned. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>The successful candidate must have a high school diploma or a GED and be at least 18 years old. </li>
<li>Certifications required within 30 days of hire: CPR/AED, and First Aid</li>
<li>Customer service or relationship building experience, excellent interpersonal and problem-solving skills, sales experience is preferred.</li>
<li>Ability to relate effectively to diverse groups of people from all social and economic segments of the community.</li>
<li>Strong attention to detail required as well as excellent oral and written communication skills. </li>
<li>Must be proficient in use of PC and demonstrate ability to use specific Membership software programs and software after completing training. </li>
<li>Some business experience in an office setting is highly desirable.</li>
<li>Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone)</li>
</ul>

Member Engagement Specialist - MC

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION SUMMARY:
The Client Deposit Services Specialist is a versatile member of the Deposit Operations team, ensuring business continuity by providing coverage during leaves or peak periods and driving process improvements across all deposit functions. This role combines hands on transactional processing, account opening and maintenance, control monitoring, project support, and cross functional training to maintain operational excellence and compliance.&nbsp;
 
KEY RESPONSIBILITIES:
 
Transactional Processing &amp; Support
<ul>
<li>Assist clients with teller transactions and account openings, closures, updates, and general inquiries, ensuring accuracy and compliance with bank policies.</li>
<li>Provide day-to-day operational support for ACH processing, wire transfers, debit card servicing, online/mobile banking support, and deposit account maintenance as needed</li>
<li>Serve as interim coverage during medical leaves, vacations, or other high-demand periods</li>
</ul>
Process Improvement &amp; Project Support
<ul>
<li>Collaborate with department leaders on projects, system upgrades, audits, and procedural reviews</li>
<li>Identify workflow bottlenecks and propose efficiency enhancements</li>
<li>Assist in documenting and maintaining standard operating procedures for deposit functions&nbsp;</li>
<li>Participate in testing and implementation of new systems or updates to existing platforms</li>
</ul>
Compliance &amp; Risk Management
<ul>
<li>Maintain compliance with internal controls, bank policies, and regulatory requirements</li>
<li>Ensure procedures and daily activities adhere to audit standards and operational guidelines</li>
</ul>
Internal &amp; Client Support
<ul>
<li>Provide high-quality support to bank employees regarding operational processes</li>
<li>Assist with client inquiries or operational escalations as needed</li>
</ul>
Other Duties
<ul>
<li>Perform other assignments as required to support the Deposit Operations team</li>
</ul>
 
PERFORMANCE MEASURES:
<ul>
<li>Balances efficiently and accurately</li>
<li>Maintains confidentiality of client account information</li>
<li>Follows established policies and procedures in responding to inquiries and requests</li>
<li>Willingly participates in bank training</li>
<li>In compliance with all regulations related to job duties</li>
<li>Effectiveness of communications and development of good working relationships with co-workers and clients</li>
<li>Will have access to and knowledge of employees’ accounts, customer information, and the bank’s finances, so the ability to keep information confidential is extremely important</li>
</ul>
 
WORKING CONDITIONS:
 
Will need to be able to handle stressful situations and function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner. Willingness to travel to other branches is essential.
 
May, on occasion, have to work longer hours than scheduled.
 
Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors. Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions. Will have access to and knowledge of all employees’ accounts, customer information, and the bank’s finances, so the ability to keep information confidential is extremely important.
 
The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employee frequently communicates with employees, customers and vendors. Will be required to travel to branches within region on a weekly basis, so must have a valid driver’s license and reliable transportation. Must be able to exchange accurate information both orally and written in English. Employee will be required to travel to branches located within the region.
 
Despite ongoing security training, there is always the possibility of a bank robbery.
 
GENERAL NOTICE:
 
This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.
 
Role Qualifications
<ul>
<li>Strong attention to detail, with proven ability to multitask and prioritize in a fast-paced setting</li>
<li>Excellent verbal and written communication skills; comfortable presenting to both technical and non-technical audiences</li>
<li>Proficient in Microsoft Office (Excel, Word) and quick to learn new banking systems</li>
</ul>
 
Preferred Qualifications
<ul>
<li>Hands on experience with multiple deposit operations functions (ACH, wires, teller operations)</li>
<li>Familiarity with Jack Henry SilverLake or similar core banking platforms</li>
<li>Demonstrated involvement in process improvement or project coordination</li>
<li>Knowledge of BSA/AML requirements, reconciliation tools, and audit support activities</li>
<li>Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank’s vendors</li>
<li>Must be a self-starter who challenges existing processes and can identify and implement efficiencies and cost-saving solutions</li>
</ul>
 
Requirements:
<ul>
<li>High school diploma or equivalent</li>
<li>2+ years of experience in bank operations or a comparable financial services environment</li>
</ul>
 
Compensation details: 22-25 Hourly Wage
 
PI1037c2396a6f-25405-38521539

13,597 Member Services Specialist Jobs