field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
 
 
 
 
 
POSITION DESCRIPTION:
MEMBER SUPPORT SPECIALIST
Department: MEMBER SUPPORT
Classification: Non-Exempt 
Reports to: Member Support Manager
GENERAL DESCRIPTION: 
As a Member Support Specialist, based out of our South Charlotte location, you will use your persuasive personality to make a positive impact on our members via phone, email and or cobrowsing. You will perform an extensive range of banking center activities, including but not limited to processing transactions, initiating disputes, act as an advisor to our members by educating them on the products and services available to fit their needs while contributing to the financial growth of the credit union. 
ESSENTIAL FUNCTIONS: 
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:
<ol>
<li>Achieving production standards (measured through handle time, number of calls, abandonment rate, cobrowse engagements, loan referrals, and quality audits.</li>
<li>Working independently prioritizing work to accurately complete daily assignments in support of the Credit Union goals</li>
<li>Offer solutions to resolve member concerns/needs while maintaining positive problem-solving skills</li>
<li>Uncover additional services that a member’s relationship will benefit from; cross sell these products and services</li>
<li>Upgrade phone calls to cobrowsing to assist member’s more effectively</li>
<li>Maintain accurate notations on all communications with our members, reviewing assignments, and ensuring member accounts are properly addressed.</li>
<li>Staying well versed on CTFCU procedures and policies by participating in continuing education programs; protecting our members by ensuring confidentiality, safety, and security of information</li>
<li>Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC)</li>
</ol>
To be successful in this role, you will be:
<ol>
<li>Highly energetic, multi-tasker and strong verbal/written communication skills</li>
<li>Ability to adapt to &amp; discuss complex digital tools and technologies </li>
<li>Goal driven, over achiever</li>
</ol>


PERFORMANCE MEASUREMENTS
<ol>
<li>Demonstrate results within the MSS scorecard, consisting of operational efficiency, interaction quality, leads and referrals, engagements, implementing core values, NetPromoter surveys, etc.)</li>
<li>Exhibits ongoing commitment to achieve and demonstrate our organizational core values</li>
</ol>

QUALIFICATIONS
<ol>
<li>High school diploma or equivalent; Associate’s degree in banking or finance a plus</li>
<li>One or more years’ experience in sales, cross selling, customer service; preferable in banking or other financial industry</li>
<li>Experience with the daily use of multiple systems </li>
</ol>

DISCLAIMER AND ACKNOWLEDGEMENT
Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.

MEMBER SUPPORT SPECIALIST I

<h3>Job Description</h3>
Job DescriptionAbout Base
Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. 
Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. 
Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.
About the Role
As part of our Member Experience team, you will play a vital role in delivering unparalleled support, working directly with customers to provide a world-class experience. You will be the voice and advocate of our brand, ensuring every interaction leaves a lasting impression of trust, satisfaction, and delight. By actively addressing customer needs and exceeding their expectations, you will contribute not only to the success of our customers but also to the growth and reputation of our company. This role offers a unique opportunity to develop real-world expertise in customer service, creative problem-solving, and impactful communication, all while making a tangible difference in the lives of our customers and the future of Base.
What You'll Do
<ul>
<li>
Engage with members across phone, email, text, and other communication channels, delivering personalized and delightful experiences that leave a lasting impact.
</li>
<li>
Troubleshoot and resolve member issues related to Base Power's innovative products, ensuring seamless and satisfying solutions.
</li>
<li>
Utilize tools to track, manage, troubleshoot, and prioritize member interactions, ensuring every concern is addressed promptly and efficiently.
</li>
<li>
Partner with engineering, marketing, and operations teams to streamline processes, enhance the member experience, and drive continuous improvement.
</li>
<li>
Act as the “voice of the customer”, gathering valuable feedback and insights to shape the future of our products and services.
</li>
<li>
Create and maintain detailed documentation, knowledge bases, playbooks, and team resources to ensure consistency in service.
</li>
<li>
Support new members during onboarding to ensure they understand and can fully utilize Base Power's products from the start.
</li>
</ul>
What You'll Bring
<ul>
<li>
1-5 years of experience.
</li>
<li>
Empathetic communicator who loves connecting with people and making them feel heard.
</li>
<li>
Strong writing skills with excellent grammar, tone, and clarity.
</li>
<li>
Ability to think analytically and creatively to resolve complex issues and suggest process improvements.
</li>
<li>
Attention to detail in communicating accurately and clearly, tracking customer interactions, and documenting solutions.
</li>
<li>
Skilled at managing multiple tasks and inquiries simultaneously while meeting deadlines and response time goals.
</li>
<li>
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
</li>
<li>
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes while maintaining high-quality support.
</li>
<li>
Tech savvy, with a knack for quickly mastering new tools and systems.
</li>
<li>
Team player motivated by the mission who always puts the company’s best interests first.
</li>
</ul>
Our Values
We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:
<ul>
<li>
In-Person Only: We work full-time in the office. No hybrid. No remote.
</li>
<li>
Challenge the Status Quo: Question assumptions. Fix broken systems. Principles &gt; rules.
</li>
<li>
Move Fast: Focus on what matters, act quickly, and learn by doing.
</li>
<li>
Give &amp; Get Feedback: Be direct, be humble. Challenge ideas–including your own.
</li>
<li>
Own the Outcome: Take full responsibility. Deliver results. No excuses.
</li>
<li>
Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
</li>
<li>
Be Decisive: Drive clarity. Make bold calls with imperfect info.
</li>
<li>
Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.
</li>
</ul>

Member Experience Specialist

<h3>Job Description</h3>
Job Description
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our members run small to medium sized E-commerce businesses within a diverse group of industries including Fashion &amp; Apparel, Health &amp; Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! 
We're Looking Fora Full Time Member Specialist Lead to join our team and work with us to deliver logistics and customer service to our Members.You should be ready for a mix of physical activity, community upkeep and partnering with members to tackle projects daily. While our locations have a warehouse appearance, this is not a typical warehouse job and gives the Member Specialist Lead the opportunity to support a real small business owner! As long as you're willing to hustle, we're willing to train you!
What We Offer? We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:
<ul>
<li>Health ben­e­fits for individual:</li>
<ul>
<li>Den­tal and vision are cov­ered 100%</li>
<li>Med­ical is cov­ered 100% for two different plans (UHC) or a tiny premium for PPO</li>
</ul>
<li>401K Plan Options</li>
<li>Company paid long and short term disability and life insurance</li>
<li>Vacation time, sick time and paid holidays</li>
<li>Paid parental leave</li>
<li>Job training opportunities, learning and professional development budgets</li>
</ul>
The Role consists of general day-to-day building operations and leading team members of our Elastic Workforce (eForce).The eForce assists Members with a variety of tasks that will vary by member, industry and season. 
Responsibilities:
<ul>
<li>Lead a team of member specialists</li>
<li>Train and develop team members</li>
<li>Assist with the sales and onboarding process of workspace and services offered by Saltbox</li>
<li>Engage with Saltbox Members, help problem solve, and provide them with logistical support.</li>
<li>Receive, unload, and place incoming inventory items appropriately.</li>
<li>Monitor delivery dock and welcome delivery trucks.</li>
<li>Process, package, and ship orders accurately and efficiently.</li>
<li>Track and document shipment arrival and departure times.</li>
<li>Ensure that the building is clean, safe, and fully operational and things are running efficiently in the warehouse, kitchen, and office space.</li>
</ul>
Requirements:
<ul>
<li>A people-first mindset—you're approachable, communicative, and genuinely enjoy helping others succeed</li>
<li>Experience leading teams, even informally; you know how to motivate, delegate, and bring out the best in others</li>
<li>Comfortable juggling both physical work and people interactions—you'll be lifting boxes one minute and giving a tour the next</li>
<li>Detail-oriented, especially when it comes to handling inventory, shipping, and member requests</li>
<li>Familiar with (or eager to learn) tools like Slack, Parsel, Shopify, or shipping platforms</li>
<li>Previous experience in warehousing, fulfillment, retail, or logistics is a strong plus—but if you've got hustle and heart, we'll train you</li>
<li>Ability to lift up to 50 lbs with reasonable accommodation</li>
</ul>
Are you ready to join a team that values your skills and experience? Saltbox is excited to offer an hourly position with a base pay range of $22.50-$24 per hour, depending on your location. We understand that the cost of living varies across different geographic markets, and we want to ensure that our compensation reflects that. 
If you're looking for an opportunity to grow and be valued as an hourly employee, we want to hear from you. Apply today and become a part of the Saltbox team!

Member Specialist Lead

<h3>Job Description</h3>
Job Description
At NorthStar Credit Union, our members come first in all that we do. As a Member Services Specialist, you'll develop relationships with members that last a lifetime. Each interaction will provide you the opportunity to build rapport and make a difference (often profound) in someone's life. If you're outgoing, looking to make an impact, and passionate about delivering a world-class member experience, you've come to the right place!
We are currently seeking a&nbsp;Full Time Member Service Specialist&nbsp;to float between our Aurora and Plainfield locations. This is a multi-faceted position with primary responsibilities in both the Teller and Member Service areas. The expectations of this job are to build member relationships by providing excellent service and offering products that meet member needs.
PRIMARY DUTIES
<ul>
<li>Responsible for accurate cash handling and daily balancing of cash drawer</li>
<li>Handle routine account maintenance such as change of address, adding joint owners, reconciling checking accounts, home banking and payroll issues</li>
<li>Must demonstrate the ability to open accounts completely including the opening of all share types, followed by offering the best suited checking account for the member</li>
<li>Participates in all Credit Union promotional activities, including but not limited to call nights and community and SEG outreach efforts</li>
<li>Shares responsibility for ensuring confidentiality of member information and professional delivery of quality service</li>
<li>Accountable for achieving various sales behavior and production goals and providing exceptional service at all levels</li>
<li>Must be able to positively represent the Credit Union at community functions and events</li>
</ul>
KNOWLEDGE, SKILLS, AND ABILITIES
<ul>
<li>High School graduate</li>
<li>Previous cash handling and customer service experience required</li>
<li>Prefer a minimum of one year of credit union or banking teller experience</li>
<li>Demonstrate strong keyboarding skills</li>
<li>Knowledge of basic math skills</li>
<li>Accurate data entry and cash handling procedures</li>
<li>Must possess strong, positive interpersonal skills and be able to communicate effectively</li>
<li>Strong knowledge of credit union services</li>
<li>Ability to cross-sell Credit Union products at every opportunity</li>
<li>Ability to accomplish all tasks in a timely manner</li>
</ul>
EQUAL OPPORTUNITY EMPLOYER
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NorthStar Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
About NorthStar Credit Union
We are on a mission to help people achieve financial success! For nearly 50 years, NorthStar has been serving the needs of individuals, families, and businesses throughout Chicagoland. We offer a full menu of financial services from mortgage and auto loans to free checking accounts and business services. &nbsp;Our utmost core value is total member satisfaction, our members come first in all that we do.&nbsp; Visit us online at <a href="http://www.nscu.org&nbsp;to" target="_blank">www.nscu.org&nbsp;to</a> learn more!
Equal Opportunity Employer
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NorthStar Credit Union where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
 Job Posted by ApplicantPro

Member Service Specialist

<h3>Job Description</h3>
Job Description
Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.
Position Summary:

We are looking for a Member Relations Specialist to build and maintain positive relationships with providers and clients in the California market and potentially other State markets. You’ll be the assigned clients’ and providers’ first point of contact, ensuring that our customers remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under set deadlines. Experience in sales and network development in the healthcare field is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with customers are strong and enduring.

Essential Duties and Responsibilities:
<ul>
<li>Increase use of StationMD in California market</li>
<li>Help clients implement services and plan projects effectively</li>
<li>Ensure proper execution for successful client partnerships </li>
<li>Manage invoices and bills for assigned customers</li>
<li>Address customer issues with speed and efficiency</li>
<li>Work with growth team to generate new business and expand current lines of business</li>
<li>Foster and retain positive relationships with clients and providers to ensure longstanding collaboration</li>
</ul>
Qualifications:
Education/Certification

<ul>
<li>5+ years of experience in the healthcare industry (Experience with I/DD population preferred but not required)</li>
<li>BS/BA in healthcare or business field</li>
</ul>

Qualifications/Requirements
<ul>
<li>Must live in California</li>
<li>Must possess personal transportation</li>
<li>Must be able to lift 25 lbs</li>
<li>Must have access to the internet</li>
<li>Experience engaging with providers is preferred</li>
<li>Background in sales and customer service is a plus</li>
<li>Proficient in MS Office and CRM/project management software</li>
<li>Strong organizational and multitasking skills</li>
<li>Customer-oriented approach</li>
<li>Excellent verbal and written communication abilities</li>
<li>Interpersonal Skills</li>
<li>Problem-solving aptitude</li>
</ul>
 Expectations:
<ul>
<li>Able to travel for in-person meetings</li>
<li>Able to attend conferences</li>
<li>Public Speaking &amp; Presenting</li>
<li>Access to the Internet &amp; mobile phone</li>
<li>Sharing of work Outlook calendar</li>
<li>Weekly report meeting with Account Management Team</li>
<li>Documentation of calls, outreach, contacts, meetings, etc.</li>
</ul>

HealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.

Member Relations Specialist

<h3>Job Description</h3>
Job Description
Member Contact Specialist 
 Job Summary: In this role, you will be the first to point of contact for members calling into the credit union, providing prompt, accurate, and professional assistance. You will help resolve member inquires, perform account updates and transactions, and refer members to the appropriate departments when needed. Salary: $21.00-$28.00 Per Hour Depending on Experience About Us: Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row! Key Responsibilities:
<ul>
<li>Provide timely and effective assistance to members via phone.</li>
<li>Meet established call volume goals.</li>
<li>Perform member identifications verification in compliance with policies. </li>
<li>Accurately resolve inquires or direct members to appropriate departments. </li>
<li>Update member contact information and perform account/loan transactions. </li>
<li>Identify and recommend credit union products and services to benefit members. </li>
<li>Review and resolve after-hour escalation calls and messages. </li>
<li>Assist with daily mail and correspondence distribution.</li>
</ul>
Qualifications: Required:
<ul>
<li>Six months of similar or related experience</li>
<li>High school diploma or equivalent preferably </li>
</ul>
<ul>
<li>Ability to adapt to a fast-paced digital workflow</li>
<li>Ability to handle sensitive information with discretion </li>
<li>Customer service experience, preferably in financial services </li>
<li>Strong communication and problem-solving skills</li>
</ul>
Preferred:
<ul>
<li>Knowledge of credit union services and financial products </li>
<li>Bilingual abilities are a plus</li>
</ul>
 What We Offer:
<ul>
<li>Generous Paid Time Off Policy
<ul>
<li>Up to 15 days in 1st year of service
<ul>
<li>Paid Time Off increases with tenure</li>
</ul>
</li>
<li>VTO (Volunteer Time Off) Up to 16 hours yearly</li>
</ul>
</li>
<li>401(k) plan
<ul>
<li>7% company match</li>
</ul>
</li>
<li>Health, Dental, and Vision Insurance
<ul>
<li>Health Savings Account with Employer Contribution Available</li>
<li>Free Vision Insurance</li>
</ul>
</li>
<li>Life and Disability Insurance
<ul>
<li>Provided by the Credit Union with Optional Supplemental Coverage Available</li>
</ul>
</li>
<li>Competitive Wage and Professional Development
<ul>
<li>Educational Assistance </li>
</ul>
</li>
</ul>
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace. &nbsp;
Powered by JazzHR
0tk4gy5DKz

Member Contact Specialist

<h3>Job Description</h3>
Job Description
Saltbox makes the hardest parts of running a small online business simple. Our workspaces transform into modern and flexible office spaces with warehouse suites, and all the perks needed to help small businesses grow. Our members run small to medium sized E-commerce businesses within a diverse group of industries including Fashion &amp; Apparel, Health &amp; Beauty, Entertainment, Electronics and Household Goods. You can help a small business local to your area! 
We're Looking Fora Full Time Member Specialist Lead to join our team and work with us to deliver logistics and customer service to our Members.You should be ready for a mix of physical activity, community upkeep and partnering with members to tackle projects daily. While our locations have a warehouse appearance, this is not a typical warehouse job and gives the Member Specialist Lead the opportunity to support a real small business owner! As long as you're willing to hustle, we're willing to train you!
What We Offer? We strongly value creating an environment where our employees are healthy and happy. Because of this, we are committed to generous benefits including:
<ul>
<li>Health ben­e­fits for individual:</li>
<ul>
<li>Den­tal and vision are cov­ered 100%</li>
<li>Med­ical is cov­ered 100% for two different plans (UHC) or a tiny premium for PPO</li>
</ul>
<li>401K Plan Options</li>
<li>Company paid long and short term disability and life insurance</li>
<li>Vacation time, sick time and paid holidays</li>
<li>Paid parental leave</li>
<li>Job training opportunities, learning and professional development budgets</li>
</ul>
The Role consists of general day-to-day building operations and leading team members of our Elastic Workforce (eForce).The eForce assists Members with a variety of tasks that will vary by member, industry and season. 
Responsibilities:
<ul>
<li>Lead a team of member specialists</li>
<li>Train and develop team members</li>
<li>Assist with the sales and onboarding process of workspace and services offered by Saltbox</li>
<li>Engage with Saltbox Members, help problem solve, and provide them with logistical support.</li>
<li>Receive, unload, and place incoming inventory items appropriately.</li>
<li>Monitor delivery dock and welcome delivery trucks.</li>
<li>Process, package, and ship orders accurately and efficiently.</li>
<li>Track and document shipment arrival and departure times.</li>
<li>Ensure that the building is clean, safe, and fully operational and things are running efficiently in the warehouse, kitchen, and office space.</li>
</ul>
Requirements:
<ul>
<li>A people-first mindset—you're approachable, communicative, and genuinely enjoy helping others succeed</li>
<li>Experience leading teams, even informally; you know how to motivate, delegate, and bring out the best in others</li>
<li>Comfortable juggling both physical work and people interactions—you'll be lifting boxes one minute and giving a tour the next</li>
<li>Detail-oriented, especially when it comes to handling inventory, shipping, and member requests</li>
<li>Familiar with (or eager to learn) tools like Slack, Parsel, Shopify, or shipping platforms</li>
<li>Previous experience in warehousing, fulfillment, retail, or logistics is a strong plus—but if you've got hustle and heart, we'll train you</li>
<li>Ability to lift up to 50 lbs with reasonable accommodation</li>
</ul>
Are you ready to join a team that values your skills and experience? Saltbox is excited to offer an hourly position with a base pay range of $19.50-22 per hour, depending on your location. We understand that the cost of living varies across different geographic markets, and we want to ensure that our compensation reflects that. 
If you're looking for an opportunity to grow and be valued as an hourly employee, we want to hear from you. Apply today and become a part of the Saltbox team!

<h3>Job Description</h3>
Job Description
Who we are:
At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization. 
Every employee at SECU contributes to our member’s financial well-being, and we’ll always do what’s right for our members, employees, and communities. 
Feel good about what you do. Belong to a place where you matter and can make a difference.
What you will do:
The Member Inbound Specialistwill have a passion for helping people achieve their financial goals. Primary duties include answering inbound phone inquiries regarding credit union loan products and assisting with new consumer, home equity, and mortgage applications in accordance with lending policy. SECU has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.
TheMemberInbound Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations, such as OFAC, and the USA Patriot Act, Fair Lending and Information Security.
A day in your life might include:
<ul>
<li>Handles inbound phone calls to assist with inquiries about lending solutions for borrowing needs utilizing best in class member service. </li>
<li>Assists applicants with new loan applications tailored to meet their borrowing and financial needs. </li>
<li>Collaborates and educates applicants on customized lending solutions. </li>
<li>Reviews loan application decisions with applicants. </li>
<li>Assists with applications in process by helping applicants complete the loan process and obtain the funds requested so they can accomplish their goals. </li>
</ul>
Additional Responsibilities may include:
<ul>
<li>Works in collaboration and partnership with team members from other departments to help applicants with lending solutions and to ensure optimal member service delivery. </li>
<li>Additional job-related projects and duties as assigned by management. </li>
</ul>
What we need from you:
Education Requirements
<ul>
<li>High School Degree Required</li>
</ul>
Experience Requirements
<ul>
<li>1 year of experience in financial services, call center, or other related customer service environment. </li>
<li>NMLS registered or ability to become NMLS registered upon hire. </li>
<li>Outstanding customer service skills with a sincere desire to assist our members. </li>
<li>Sales experience is helpful. </li>
<li>Strong analytical skills and ability to problem solve. </li>
<li>Ability to perform basic math calculations. </li>
<li>Excellent communication skills, both written and oral. </li>
<li>Proficient in Microsoft Office (Outlook, Word, Excel). </li>
<li>Time management and organization skills. </li>
<li>Ability to multitask and thrive in a fast paced, changing environment. </li>
<li>Strong attention to detail. </li>
<li>Must be a team player with a positive attitude.</li>
</ul>
Physical Requirements 
<ul>
<li>Must be able to remain in a stationary position, often standing or sitting for prolonged periods</li>
<li>Must be able to lift up to 25 pounds</li>
</ul>
Compensation Information: Offers will be commensurate with experience and education. The full Hourly Range for this Grade is $18.56 - $27.88, however the budget range for this role is $20.00 - 22.00 per hour.
Other Compensation Includes:
<ul>
<li>Quarterly incentives based on productivity goals</li>
<li>Annual corporate-wide incentives</li>
</ul>
We provide comprehensive benefits, with a focus on total well-being:
<ul>
<li>Medical, vision, dental benefits</li>
<li>401k plan with company matching</li>
<li>Generous sick, vacation and personal leave</li>
<li>And more...2025SECUBenefitsGuide.pdf</li>
</ul>
SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.

Member Inbound Specialist

<h3>Job Description</h3>
Job Description
About BrightStar

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:
<ul>
<li>Medical, Dental, and Vision</li>
<li>401K Plan with Matching</li>
<li>Tuition Reimbursement Program</li>
<li>Supplemental Benefits</li>
<li>Engagement Area</li>
<li>Wellness Studio &amp; Gym</li>
<li>Company Paid Life Insurance</li>
<li>Health Savings Account with Company Contributions</li>
</ul>
About the Role:
The position’s primary purpose is to assist the members of our growing community in meeting their financial needs and goals by offering them superior products and services. This is done by providing outstanding service to both internal and external members. Building relationships with members to help them save, borrow, and assist with teller transactions. As a Member Relationship Specialist, you will introduce members to alternative and innovative ways of banking.
Essential Functions &amp; Responsibilities:
<ul>
<li>Provide members with a personalized rewarding experience by executing various defined member engagement strategies through the knowledge and use of sales skills measured by member experience surveys. Confidently build relationships with members by understanding their financial life priorities and connecting them to our solutions that meet their financial goals. Assist with the month-end closing process, including variance analysis, posting monthly entries, and responsible for maintaining the month-end checklist.</li>
<li>Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy. </li>
<li>Process appropriate percentage of new account and account maintenance as defined by branch management, with a high degree of “Quality Assurance” accuracy within the limits of credit union policy. Use sales skills to uncover Member needs and provide credit union deposit and loan solutions. </li>
<li> Dependability – Accomplishes workload responsibilities promptly without prompting. Takes the initiative to manage and communicate absence and leave appropriately.</li>
<li> Meet or exceed ancillary product sales referral goals.</li>
<li> Attitude – Demonstrates positive attitude and behavior in support of organizational goals and management. Demonstrates professionalism, an optimistic and team-oriented approach to work, and the highest integrity. Maintains a professional business image and utilizes effective communication skills when representing BrightStar Credit Union.</li>
<li>Complies with Credit Union policies and procedures (including BSA/US Patriots Act, OFAC, security policy, and confidentiality policy), government regulations, and other policies and procedures related to the position.</li>
<li> Attend required training as directed by management. Proactively seek knowledge of the features and benefits of all credit union products and services.</li>
<li>Maintain knowledge with B.S.A. Compliance training.</li>
<li>At times, this position may require support and assistance in other branch locations based on business need.”</li>
<li>Weekend hours may be required.</li>
<li>Other job-related duties as assigned.</li>
</ul>
Below is a breakdown of overall responsibilities:
Confidently build relationships with members by gaining in-depth knowledge of members’ financial life priorities and connecting them to our solutions that meet their financial goals. 
35%
Process appropriate percentage of teller transactions for the branch as defined by branch management, with a high degree of accuracy within the limits of the over/short policy.
20%
Accomplishes workload responsibilities promptly
15%
Meet or exceed ancillary product sales referral goals.
15%
Product Knowledge 
10%
Other duties as assigned
5%
 
Performance Measurements:
<ul>
<li>To provide outstanding service to internal and external members as defined by our service standards and promises.</li>
<li>Identify the financial needs of each member and offer a credit union solution.</li>
<li>Process an appropriate percentage of monthly transactions based on branch volume as determined by the manager.</li>
<li>Do not exceed a total out-of-balance of $10 per month.</li>
<li>To develop and improve knowledge and skills in sales and service areas.</li>
<li>Engage partners for investment solutions.</li>
</ul>

Minimum Expectations of Knowledge and Skills:
<ul>
<li>Experience: One year to three years of similar or related experience.</li>
<li>Education: A high school education or GED.</li>
</ul>
Interpersonal Skills:
Should be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members’ financial lives. Work involves personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve more confidentiality and discretion, requiring diplomacy and tact in communication.
 
Other Skills:
Must be physically able to perform all assigned duties as outlined by description and required to participate in the Saturday rotation schedule. Able to operate a 10-key calculator, typewriter, and computer keyboard.
 
Competencies:
<ul>
<li>Communication</li>
<li>Decision Making/Judgement</li>
<li>Customer Service</li>
<li>Job Knowledge</li>
<li>Initiative</li>
</ul>
Compliance:
Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.
<ul>
<li>In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.</li>
<li>Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.</li>
</ul>
Physical Requirements:
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
Work Environment:
The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
 
BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace

Member Relationship Specialist

<h3>Job Description</h3>
Job DescriptionDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Support Services Specialist Department: Support Services FLSA Classification: Non-Exempt Reports to: Support Services Manager Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package.
<ul>
<li>Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage</li>
<li>Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage </li>
<li>Medical and Dental Plan Premium Waiver Option</li>
<li>401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)</li>
<li>Eligible to Earn Thirty-Five (35+) Paid Days Off a Year</li>
<li>Vacation Cash-Out Program</li>
<li>Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)</li>
<li>Company Pays for Employee Group Basic Life With AD&amp;D Insurance</li>
<li>Company Pays for Employee Long Term Disability Insurance</li>
<li>Company Pays for Employee Long Term Care Insurance</li>
<li>Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Loan Discount</li>
<li>Company Subsidizes 50% for Adult Monthly Bus Pass </li>
<li>Cash Reward Employee Referral Program</li>
<li>Workiversary Cash Reward and Gifts</li>
<li>Internal and External Professional Development Opportunities</li>
<li>And Many More!</li>
</ul>
 
Position Purpose:
This position answers member inquiries on the telephone, as well as cross-sells various credit union products and services. The Support Services Specialist would complete transactions related to back-office functions, lending, IRA, check processing, tax levies, backup withholding, verification of deposits, member requests and account maintenance.
 
Essential Functions:
<ul>
<li>Accurately and efficiently process transactions.</li>
<li>Accurately and efficiently navigate through various applications to provide member assistance.</li>
<li>Completes and files regulatory reporting requirements.</li>
<li>Cross-sells products and services to members.</li>
<li>Responsible for privacy and confidentiality of member information. Ensure compliance with all security procedures of the credit union.</li>
<li>Performs other duties as assigned.</li>
</ul>
 
Performance Standards:
<ul>
<li>Meet strategic objective for service level (NPS).</li>
<li>Accurately processes requests and transactions.</li>
<li>Phone calls are answered in a professional and courteous manner.</li>
<li>Maintain efficient call statistic production levels.</li>
<li>Strong time management and organizational skills</li>
<li>Able to resolve complex inquiries and issues.</li>
</ul>
 
Qualifications:
Education/Certification:
High school diploma or GED is required.
Required Knowledge:
Basic understanding of MS Office is desired.
Basic knowledge of financial institution applications.
Experience Required:
One to two years clerical/financial institution/operations &amp; customer service experience.
Skills/Abilities:
Good analytical, creative, and problem-solving skills.
Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately and efficiently.
Able to handle stressful situations.
Excellent verbal and written communication skills.
 
Activities and Requirements of this Position:
Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary. 
 
Working Conditions:
Air-conditioned, smoke-free office setting.
 
Attendance Requirements:
Please note that scheduled attendance requirements may change due to business needs.
 
Business Hours:
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.

13,932 Member Services Specialist Jobs