field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Professional Experience:
· 2+ years of experience within Medical/Healthcare industry experience&nbsp;
· Previous call center experience or similar high volume call environment&nbsp;
· Outstanding written &amp; verbal communication skills
· Excellent customer service &amp; telephone skills
Key Responsibilities:
· Answer incoming phone calls from healthcare providers, clients and members nationwide and identify the type of assistance the customer needs.
· Attempt first call resolution through provider education on both inbound and outbound calls.
· Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
· Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; escalating unresolved problems to the appropriate department.
· Required to meet specific call center performance metrics of productivity and quality assurance.
· Performs other job-related duties as required.
· Maintain awareness of and ensure adherence to company&nbsp;standards regarding privacy.
· Ensure compliance with HIPAA regulations and requirement

Inbound Call Center Representative

<h3>Job Description</h3>
Job Description
Full-Time Call Center Representative Location: Mobile, AL
Signius is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.
We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.
Key Responsibilities:
<ul>
<li>Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.</li>
<li>Accurately gather and relay essential information, ensuring all message details are thorough and precise.</li>
<li>Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.</li>
</ul>
Qualifications:
<ul>
<li>A welcoming voice and an upbeat, professional tone.</li>
<li>Strong command of the English language, including excellent spelling and grammar.</li>
<li>Proficiency in a Windows-based computer environment.</li>
<li>Ability to type 35 words per minute or more.</li>
<li>Excellent attendance record.</li>
<li>Availability to work one weekend day</li>
</ul>
No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.
Compensation and Benefits:
Compensation: $20/hr with Perfect Attendance
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $17 / Hour.
<ul>
<li>Full-time employees are eligible for a robust benefits package including:
<ul>
<li>Employee Stock Ownership</li>
<li>Comprehensive Medical, Dental, and Vision Benefits</li>
<li>Paid Vacation</li>
<li>Traditional 401K with company matching</li>
<li>Free Life Insurance Policy</li>
<li>Legal Assistance</li>
</ul>
</li>
</ul>
Shifts:
<ul>
<li>Full-Time - 40 hours per week, 10-hour shifts</li>
<li>Must be available to work a weekend day (Sat or Sun each week)</li>
<li>Training will last approximately one week. On your second week, you will move to your new set schedule.</li>
</ul>
Signius is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 
 Job Posted by ApplicantPro

Call Center Representative

<h3>Job Description</h3>
Job Description
REMOTE Bilingual Call Center Customer Service Representative (Spanish/English), ARKANSAS, TEXAS, FLORIDA Residents only
Our client, a federal agency that provides critical resources during national disasters, frequently requires ramp-ups in staffing to support individuals registering for federal assistance. We are building a pipeline of qualified candidates for future hiring needs as Bilingual Call Center Customer Service Representatives.
These positions are temporary contract roles (approximately 6 months or longer once activated). While we do not currently have an immediate opening, we anticipate future needs and encourage interested candidates to apply now so you may be considered when positions become available.
Position Overview
As a Call Center Customer Service Representative, you will serve as a direct point of contact for individuals seeking federal disaster assistance. Representatives handle inbound and outbound calls, provide accurate information, and enter data into a federal agency system.
Preference will be given to bilingual Spanish/English candidates. You must be able to:
<ul>
<li>
Take calls in Spanish and English
</li>
<li>
Read forms in Spanish
</li>
<li>
Complete forms in Spanish
</li>
</ul>
Work Schedule
<ul>
<li>
Positions operate on a full-time basis only (40 hours/week)
</li>
<li>
The call center is open 7 days a week, from 6 AM – 12 Midnight EST
</li>
<li>
Flexible availability is required — schedules are assigned and may change weekly; you will not be able to select specific days or shifts.
</li>
</ul>
Important Notes About Ramp-Up Hiring
<ul>
<li>
This is an evergreen requisition; applying now allows us to pre-screen and prepare candidates for future start dates.
</li>
<li>
Once a staffing ramp-up is triggered, you will be notified by our Project Management Team if selected to move forward.
</li>
<li>
After completing adjudication and required documentation, candidates may be required to start training within 24 hours of notification.
</li>
<li>
If you have upcoming commitments that would prevent immediate availability once cleared, you may not be eligible at that time.
</li>
</ul>
Responsibilities
<ul>
<li>
Conduct all calls with patience, tact, courtesy, and empathy.
</li>
<li>
Accurately gather and enter information into a federal government database during intake calls.
</li>
<li>
Provide referrals to appropriate support organizations as necessary.
</li>
<li>
Participate in training sessions and security protocol briefings.
</li>
<li>
Attend scheduled shift meetings to receive event-specific information.
</li>
<li>
Complete required certifications in a timely manner.
</li>
</ul>
Required Knowledge, Skills, and Qualifications
<ul>
<li>
Experience supporting government call centers (DHS experience preferred).
</li>
<li>
Excellent communication and customer service skills.
</li>
<li>
Must be bilingual Spanish/English (written and spoken).
</li>
<li>
Proficient with computers in a Microsoft Windows environment.
</li>
<li>
Must be a U.S. Citizen, 18 years or older.
</li>
<li>
Ability to pass a criminal background check for public trust security clearance.
</li>
<li>
Flexible, dependable, and able to work independently.
</li>
</ul>

Bilingual Call Center Representative

<h3>Job Description</h3>
Job Description
REMOTE Bilingual Call Center Customer Service Representative (Spanish/English) - TEXAS AND FLORIDA RESIDENTS ONLY
Our client, a federal agency that provides critical resources during national disasters, frequently requires ramp-ups in staffing to support individuals registering for federal assistance. We are building a pipeline of qualified candidates for future hiring needs as Bilingual Call Center Customer Service Representatives.
These positions are temporary contract roles (approximately 6 months or longer once activated). While we do not currently have an immediate opening, we anticipate future needs and encourage interested candidates to apply now so you may be considered when positions become available.
Position Overview
As a Call Center Customer Service Representative, you will serve as a direct point of contact for individuals seeking federal disaster assistance. Representatives handle inbound and outbound calls, provide accurate information, and enter data into a federal agency system.
Preference will be given to bilingual Spanish/English candidates. You must be able to:
<ul>
<li>
Take calls in Spanish and English
</li>
<li>
Read forms in Spanish
</li>
<li>
Complete forms in Spanish
</li>
</ul>
Work Schedule
<ul>
<li>
Positions operate on a full-time basis only (40 hours/week)
</li>
<li>
The call center is open 7 days a week, from 6 AM – 12 Midnight EST
</li>
<li>
Flexible availability is required — schedules are assigned and may change weekly; you will not be able to select specific days or shifts.
</li>
</ul>
Important Notes About Ramp-Up Hiring
<ul>
<li>
This is an evergreen requisition; applying now allows us to pre-screen and prepare candidates for future start dates.
</li>
<li>
Once a staffing ramp-up is triggered, you will be notified by our Project Management Team if selected to move forward.
</li>
<li>
After completing adjudication and required documentation, candidates may be required to start training within 24 hours of notification.
</li>
<li>
If you have upcoming commitments that would prevent immediate availability once cleared, you may not be eligible at that time.
</li>
</ul>
Responsibilities
<ul>
<li>
Conduct all calls with patience, tact, courtesy, and empathy.
</li>
<li>
Accurately gather and enter information into a federal government database during intake calls.
</li>
<li>
Provide referrals to appropriate support organizations as necessary.
</li>
<li>
Participate in training sessions and security protocol briefings.
</li>
<li>
Attend scheduled shift meetings to receive event-specific information.
</li>
<li>
Complete required certifications in a timely manner.
</li>
</ul>
Required Knowledge, Skills, and Qualifications
<ul>
<li>
Experience supporting government call centers (DHS experience preferred).
</li>
<li>
Excellent communication and customer service skills.
</li>
<li>
Must be bilingual Spanish/English (written and spoken).
</li>
<li>
Proficient with computers in a Microsoft Windows environment.
</li>
<li>
Must be a U.S. Citizen, 18 years or older.
</li>
<li>
Ability to pass a criminal background check for public trust security clearance.
</li>
<li>
Flexible, dependable, and able to work independently.
</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Description
Capital Remodeling is seeking a motivated and detail-oriented Call Center Representative to join our team. This role is essential in supporting our Outside Sales Consultants by managing appointments, handling customer communications, and contributing to lead generation and administrative efforts.
Responsibilities:
<ul>
<li>Confirm and dispatch appointments to Outside Sales Consultants.</li>
<li>Handle inbound calls and convert web-based inquiries into scheduled appointments.</li>
<li>Follow up on previous appointments that were not completed and reschedule as needed.</li>
<li>Conduct client surveys with existing customers.</li>
<li>Participate in lead generation projects as assigned.</li>
<li>Perform general office administration tasks and provide support to the broader team.</li>
</ul>
Compensation:&nbsp;$15 per hour, plus performance-based bonuses. We’re looking to hire a motivated individual who is driven and eager to maximize their earning potential.
Qualifications:
<ul>
<li>Strong communication and customer service skills.</li>
<li>Ability to manage multiple tasks and prioritize effectively.</li>
<li>Comfortable working in a fast-paced, goal-oriented environment.</li>
<li>Previous call center, appointment setting, or administrative experience is a plus.</li>
<li>Basic computer proficiency and familiarity with CRM or scheduling systems preferred.</li>
</ul>
Work Environment:
<ul>
<li>Office-based position with standard call center hours.</li>
<li>Supportive team environment focused on high performance and growth.</li>
</ul>
Join us as we strive to provide outstanding service to our customers while fostering a supportive team environment!
Company DescriptionCapital Remodeling, Inc. is one of the most successful remodeling companies on the East Coast. 
<h3>Company Description</h3>
Capital Remodeling, Inc. is one of the most successful remodeling companies on the East Coast.

<h3>Job Description</h3>
Job Description
Job Title: Transportation Support Specialist – Remote Gate Management (RGM)
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
<ul>
<li>Must be open to any 5-day schedule, including weekends</li>
<li>Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM</li>
<li>Team operates 7 days/week</li>
<li>Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week</li>
<li>Must be available to work holidays</li>
</ul>
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
<ul>
<li>Verify truck and shipment details via live audio/video feeds</li>
<li>Coordinate driver check-ins, loading/unloading, and departures</li>
<li>Communicate updates to internal teams and external partners</li>
<li>Follow SOPs and escalate issues as needed</li>
<li>Support gate operations to free up on-site associates for other tasks</li>
<li>Maintain accurate records and transaction logs</li>
</ul>
Qualifications
<ul>
<li>1+ year of high-volume call center or customer support experience</li>
<li>Strong job tenure and reliability</li>
<li>Ability to follow SOPs and solve problems independently</li>
<li>Proficiency in Microsoft Excel and keyboard shortcuts</li>
<li>Technically savvy and able to learn quickly</li>
<li>Comfortable working in a fast-paced, high-pressure environment</li>
</ul>
Performance Expectations &amp; KPIs
<ul>
<li>Transactions Completed: 22/hour (180–230/day)</li>
<li>Average Handle Time: 120–150 seconds</li>
<li>Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)</li>
<li>System tracks availability, breaks, and productivity metrics</li>
</ul>
Employee Value Proposition (EVP)
<ul>
<li>Opportunity to join the world’s largest logistics company</li>
<li>High conversion rate to full-time employment</li>
<li>Day-one benefits upon conversion</li>
<li>Up to $5,000 tuition reimbursement for online or college courses</li>
<li>Career advancement support across teams</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
Job Title: Transportation Support Specialist – Remote Gate Management (RGM)
Location: Tempe, AZ
Pay Rate: $21.00/hour
Contract Duration: 4-month contract with high potential for full-time conversion
Start Date: TBD
Work Schedule:
<ul>
<li>Must be open to any 5-day schedule, including weekends</li>
<li>Historical shifts: 6:00 AM – 2:30 PM or 8:30 AM – 5:00 PM</li>
<li>Team operates 7 days/week</li>
<li>Mandatory overtime during Peak Season (Oct–Dec): Up to 60 hours/week</li>
<li>Must be available to work holidays</li>
</ul>
Position Overview
As a Transportation Support Specialist, you will serve as a Remote Gate Agent, supporting thousands of drivers nationwide via two-way audio/video communication. You’ll verify truck specifications, coordinate arrival and departure logistics, and ensure smooth operations across the fulfillment network.
This role is 100% on-site and requires exceptional attention to detail, urgency, and technical proficiency. You’ll handle approximately 200 driver interactions per day, making clear and professional communication essential.
Key Responsibilities
<ul>
<li>Verify truck and shipment details via live audio/video feeds</li>
<li>Coordinate driver check-ins, loading/unloading, and departures</li>
<li>Communicate updates to internal teams and external partners</li>
<li>Follow SOPs and escalate issues as needed</li>
<li>Support gate operations to free up on-site associates for other tasks</li>
<li>Maintain accurate records and transaction logs</li>
</ul>
Qualifications
<ul>
<li>1+ year of high-volume call center or customer support experience</li>
<li>Strong job tenure and reliability</li>
<li>Ability to follow SOPs and solve problems independently</li>
<li>Proficiency in Microsoft Excel and keyboard shortcuts</li>
<li>Technically savvy and able to learn quickly</li>
<li>Comfortable working in a fast-paced, high-pressure environment</li>
</ul>
Performance Expectations &amp; KPIs
<ul>
<li>Transactions Completed: 22/hour (180–230/day)</li>
<li>Average Handle Time: 120–150 seconds</li>
<li>Bounce Rate: ≤ 8% (handoffs due to incomplete transactions)</li>
<li>System tracks availability, breaks, and productivity metrics</li>
</ul>
Employee Value Proposition (EVP)
<ul>
<li>Opportunity to join the world’s largest logistics company</li>
<li>High conversion rate to full-time employment</li>
<li>Day-one benefits upon conversion</li>
<li>Up to $5,000 tuition reimbursement for online or college courses</li>
<li>Career advancement support across teams</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Mesa,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
Position: Transportation Specialist
Pay: $21 - $22
Training: Mon-Fri 8-5pm MST 
Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required 
Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week
Holidays: Must be able/open to working Holidays
Work Environment: Onsite in Tempe, AZ
Contract Duration: 4 Month Contract – High potential to convert after 4 months.
DESCRIPTION
Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job Responsibilities:
<ul>
<li>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network</li>
<li>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches</li>
<li>Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads</li>
<li>Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems</li>
<li>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks</li>
<li>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS)</li>
<li>Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.</li>
<li>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>Call Center Background (Inbound or outbound)</li>
<li>Call control is main skill, focus on details/facts to get to resolution</li>
<li>Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem</li>
<li>Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience) </li>
<li>Work 40 hours/week, and overtime as required</li>
<li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>1+ year of call center experience</li>
<li>Collections, insurance, claims, investigations </li>
<li>Ability to problem solve in the moment</li>
<li>Agile- Open to change and enjoys a fast-paced work environment</li>
</ul>

Performance Metrics:
<ul>
<li>There will be weekly performance progress reports that will monitor certain performance goals for the department</li>
<li>Utilization and Productivity are key metrics</li>
<li>Call volume 50-60 outbound calls a day 5-7 min long</li>
<li>Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need</li>
<li>Growth potential and upward mobility</li>
<li>PTO and Sick time</li>
<li>Benefits</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 18, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job Description
BCforward&nbsp;is currently seeking a highly motivated&nbsp;Call Center Representative for an opportunity in&nbsp;New Mexico State.

Title: CSR – Call Center Representative 
Duration: 15 Months Contract (Very high possibility of extension up to 2 years)
Location: Remote (Local to State of New Mexico)
Start Date: Sep 22nd, 2025
Shift Schedule (post training): M-F, shifts between 7:00am - 7:00pm MST, daily hours and shifts vary
• Training schedule: M-F, 8am to 5pm MST
• Job Description is below for the requisition
Job Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Answer incoming phone calls, chats, and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct outreach phone calls and/or emails
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide outstanding customer service
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and follow call flows with scripts
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research and review customer inquiries
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Research information using multiple systems
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relay research findings and outcomes to customers
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify and escalate appropriate issues
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Clearly documents call information and encounters in call logs
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recognize and alert management of risk and trends
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quickly transition from one task to another
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a professional demeanor
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Other duties as assigned
Qualifications and Requirements Basic Qualifications (Required Credentials)
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2years of Customer Service experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1year of call center environment experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma or GED
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency with computers: Experience using the internet, email via Outlook, etc.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data entry experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Listening, verbal, and written communication experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Office (Excel, Word, Outlook, and Teams) experience
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internet access is sufficient to handle calls received via the Internet
- Candidates need to be 100% NM residents.
Benefits:
BCforward&nbsp;offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward&nbsp;is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s&nbsp;6,000 consultants support more than 225 clients globally.
Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. 
<h3>Company Description</h3>
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

<h3>Job Description</h3>
Job Description¡ÚNETE A NUESTRO EQUIPO EN ABLE SALES!
 Vacante: Representante de Servicio al Cliente (CALL CENTER) - Presencial a Tiempo Completo
Ubicación: Cataño,Puerto Rico
 
¿Quiénes somos?
En Able Sales, líder en la manufactura y distribución de azúcar en Puerto Rico, nos enorgullece liderar nuestra marca principal "Dulce Caña". 
 
¿Qué buscamos?
Estamos buscando un(a) Representante de Servicio al Cliente que desempeñe un papel fundamental en el servicio y manejo de cuentas importantes en la empresa.
 
Lo que buscamos en ti:
<ul>
<li>Experiencia en Servicio al Cliente</li>
<li>Excelente comunicación verbal y escrita.</li>
<li>Dominio de Microsoft.</li>
<li>Experiencia en ORACLE (preferiblemente)</li>
<li>Disponibilidad lunes a viernes 8:00am a 5:00pm.</li>
</ul>
 
Responsabilidades:
<ul>
<li>Gestionar un gran número de llamadas entrantes.</li>
<li>Generar oportunidades de venta.</li>
<li>Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.</li>
<li>Crear relaciones sostenibles y confianza con las cuentas de clientes mediante una comunicación honesta e interactiva.</li>
<li>Proporcionar información precisa, válida y completa usando los métodos y herramientas correctos.</li>
<li>Cumplir los objetivos de ventas personales/del equipo de atención al cliente y las cuotas de gestión de llamadas.</li>
<li>Atender las quejas de clientes, ofrecer soluciones y alternativas adecuadas dentro de los plazos, y realizar un seguimiento para garantizar la resolución.</li>
<li>Llevar un registro de las interacciones con clientes, procesar cuentas de clientes y archivar documentos.</li>
<li>Seguir procedimientos de comunicación, directrices y políticas.</li>
<li>Facturación y control de documentos.</li>
<li>Trabajar en colaboración con otros departamentos según las necesidades de los mismos.</li>
<li>Todas aquellas responsabilidades que surjan según la necesidad de Able Sales.</li>
</ul>
 
Lo que ofrecemos:
<ul>
<li>Un equipo dinámico</li>
<li>Beneficios marginales</li>
<li>Plan Médico</li>
<li>401k</li>
<li>Incentivos </li>
<li>Bonos </li>
</ul>
¿Estás listo para ser parte de nuestro equipo? Envía tu resume y únete a la familia de Dulce Caña.
¡Esperamos contar contigo para seguir innovando y creciendo juntos!

7,819 Call Center Representative Jobs