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<h3>Job Description</h3>
Principle duties and responsibilities
 
Provide content strategy to ensure relevant content is delivered contextually
 
<ul>
<li>Collaborate on a content roadmap and conduct content audits</li>
<li>Establish and maintain operational processes and procedures for managing content requests and delivery</li>
<li>Lead content governance and implementation of best practices at an enterprise level</li>
<li>Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful</li>
<li>Coach and mentor others on content strategy best practices</li>
<li>Create documentation based on user groups to understand the tone and voice -</li>
<li>Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for success</li>
</ul>
 
Minimum qualifications -education and prior job experience
 
<ul>
<li>Bachelors degree in English journalism technical writing or equivalent experience / training</li>
<li>5 years creating and executing digital content strategy across multiple channels</li>
<li>Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO</li>
</ul>
 
Preferred qualifications - education and prior job experience
 
<ul>
<li>Masters degree in English journalism or technical writing</li>
<li>Experience using a content management or knowledge management system and agent-facing applications</li>
<li>Experience with technical projects involving AI / machine learning</li>
<li>Travel industry experience</li>
</ul>
Skills licenses and certifications
 
Superior writing editing and proofreading skills:
 
<ul>
<li>You understand the importance of clearly and concisely communicating for digital channels.</li>
<li>A proven track record of collaboration across product and UX teams:</li>
<li>You can translate complex concepts into easy-to-understand interactive experiences.</li>
<li>A passion for creating great digital user experiences with actionable knowledge of the digital landscape:</li>
<li>Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.</li>
<li>You're able to influence decision makers.</li>
<li>A passionate advocacy for effective user-friendly communication</li>
<li>You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.</li>
<li>Collaborate with multiple stake holder groups to gain alignment and input related to content needs.</li>
</ul>

UX Content Writer

<h3>Job Description</h3>
The Senior Technical Writer will be responsible for authoring, reviewing, and maintaining high-quality CMC and GMP documentation to support development, manufacturing, testing, and regulatory submissions for radiopharmaceutical products. This role is heavily focused on analytical methods, validation protocols/reports, batch records, and product development reports, ensuring that all documentation is scientifically sound, inspection-ready, and aligned with applicable regulatory and quality standards (e.g., GMP, ICH, FDA, EMA).
 
The ideal candidate combines strong technical understanding of radiopharmaceuticals or sterile drug products with excellent writing, data interpretation, and cross-functional collaboration skills.
 
&nbsp;Key Responsibilities
1. Technical Document Authoring &amp; Review
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Draft, edit, and finalize technical documents including, but not limited to:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analytical method development and validation protocols/reports
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Equipment qualification and validation protocols/reports
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Master batch records (MBRs) and associated controlled forms
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product development reports, technical summaries, and investigation reports
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Stability protocols and reports
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Specifications and test methods for raw materials, intermediates, and finished radiopharmaceutical products
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure documents are clear, concise, scientifically accurate, and consistent with internal templates and style guides.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Translate complex technical data and experimental outcomes into well-structured, comprehensible documents for both technical and regulatory audiences.
 
2. GMP &amp; Regulatory Compliance
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all documentation complies with GMP, ICH guidelines, and relevant regional regulations (e.g., FDA, EMA) for radiopharmaceuticals and sterile products.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporate appropriate data integrity and 21 CFR Part 11 principles into documentation practices.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support the preparation of CMC sections of regulatory submissions (e.g., IND/CTA, NDA/MAA, DMFs) by providing high-quality source documents and summaries.
 
3. Cross-Functional Collaboration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work closely with Analytical Development, Product Development, Manufacturing, Quality Control, Quality Assurance, and Regulatory Affairs to gather data and technical content.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Facilitate document review cycles, consolidating and addressing comments from multiple stakeholders.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in project meetings to understand technical strategies, timelines, and document needs.
 
4. Document Control &amp; Lifecycle Management
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare documents in alignment with document control procedures and manage revisions through the electronic quality management system (eQMS or DMS).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Own the lifecycle of key documents, ensuring timely updates following process changes, validation activities, or regulatory feedback.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support preparation for audits and inspections by ensuring documentation is complete, organized, and readily retrievable.
 
5. Continuous Improvement
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the development and refinement of templates, style guides, and best practices for technical documentation.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide guidance and mentoring to junior writers or subject matter experts (SMEs) on effective technical writing and documentation standards.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities to streamline documentation processes and improve consistency and quality.
 
Qualifications
 
Required:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s or Master’s degree in Chemistry, Pharmaceutical Sciences, Chemical Engineering, Radiopharmacy, or a related scientific discipline.
 
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;5–8+ years of experience in technical writing within the pharmaceutical, biotech, or radiopharmaceutical industry, preferably in a GMP environment.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience authoring analytical method validation protocols/reports, batch records, and other CMC/GMP documentation.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong understanding of GMP, ICH Q guidelines, and regulatory expectations for sterile injectable or radiopharmaceutical products.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven ability to interpret analytical and process data and present it clearly in written form.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication skills in English, with strong attention to detail, organization, and consistency.
 
Preferred:
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience in radiopharmaceuticals, nuclear medicine, or other short-lived isotope-based products.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with aseptic processing, cleanroom operations, and QC testing relevant to radiopharmaceuticals (e.g., sterility, endotoxin, radionuclidic purity, radiochemical purity).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience contributing to CMC sections for regulatory submissions (IND/CTA, NDA/MAA, ANDA, or equivalent).
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency with electronic document management systems (eQMS/DMS) and standard office tools (Word, Excel, PowerPoint).
 
 
Key Competencies
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong scientific and technical literacy, with the ability to quickly understand new processes and analytical methods.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional technical writing and editing skills, with a focus on clarity, structure, and data integrity.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;High level of ownership, accountability, and ability to manage multiple documents and deadlines in parallel.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborative mindset with the ability to work effectively across multi-disciplinary teams.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Detail-oriented, quality-focused, and comfortable working in a regulated environment.

Senior Technical Writer

<h3>Job Description</h3>
Job Description
Overview:
We're currently hiring a team of Tech Writers that will write and revise technical materials, such as equipment operator, maintenance, manuals, appendices, and repair parts and special tools lists manuals on advanced military equipment. May assist in layout work. Technical writer to develop system documentation to be used for maintenance and operation of the aerostat, mooring subsystem, payloads, and associated ground/site support equipment. This role is for the Documentation and Training department.&nbsp;
Description:
<ul>
<li>Enter, transcribe, record, store, or maintain information in written or electronic/magnetic form.</li>
<li>Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li>
<li>Confer with engineering disciplines, technical installers, manufacturing personnel, or field support personnel.</li>
<li>Maintain cognizance of system hardware status, configuration and testing schedules.</li>
<li>Become fully knowledgeable of the functions, operation, test and maintenance procedures of the equipment.</li>
<li>Evaluate existing operation and maintenance documentation.</li>
<li>Modify and develop documentation to meet current hardware configuration, requirements and schedules.</li>
<li>Review vendor documentation.</li>
<li>Interface with hardware/system and field engineering personnel to obtain the necessary information for developing the documentation materials.</li>
<li>Develop the operation and maintenance manuals within the schedule requirements.</li>
<li>Validate operation and maintenance manuals.</li>
<li>Develop documentation in MIL-STD format using XML.</li>
<li>Adhere to stylesheet and DTD rules.</li>
<li>Ensure IETM XML is error free by using business rules and source verifier.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in a related technical Engineering field or equivalent amount of education and experience. Related military training and/or experience is a plus.</li>
<li>3+ years of related work experience including preparation of system documentation. Field Engineering experience is desirable. Demonstrated experience in electrical, mechanical, HVAC, Fiber Optics, Aviation, Rail, Maritime, and Radar operation and maintenance are also acceptable forms of demonstrated abilities.</li>
<li>Proficient with technical writing in XML and/or Arbortext is required.</li>
<li>Proficient in use of DoD specifications, such as MIL-STD 40051-2C and MIL-HDBK-1222.</li>
<li>Proficient in S1000D.</li>
<li>Proficient with Microsoft Office Suite, such as Word, PowerPoint, and Excel.</li>
<li>Familiar with graphics tools such as Adobe Creative Suite a plus.</li>
</ul>
Additional Information:
<ul>
<li>3-5 openings available. (Additionally, also have openings for Tech Illustrators)</li>
<li>Pay Rate: $30-$40/hr based on experience.</li>
<li>9/80 work schedule. (Off every other Friday)</li>
</ul>
Job Type &amp; Location
This is a Permanent position based out of Elizabeth City, NC.
Job Type &amp; Location
This is a Permanent position based out of Elizabeth City, NC.
Pay and Benefits
The pay range for this position is $35.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Elizabeth City,NC.
Application Deadline
This position is anticipated to close on Dec 24, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email <a href="mailto:actalentaccommodation@actalentservices.com" target="_blank">actalentaccommodation@actalentservices.com</a> for other accommodation options.

Technical Writer

<h3>Job Description</h3>
Job Description
Job Title: Service Advisor
Department: Service
Supervisor: Service Manager
Summary Description
Intake of customer vehicles, diagnose problems and service needs; sell service and/or parts and communicate job status to customer.
Duties and Responsibilities
<ul>
<li>Ensure that repair orders are complete, legible and clearly described on the repair order.</li>
<li>Estimate costs and completion times at point of sale. Clearly communicate them to customer.</li>
<li>Review work-in-progress to ensure quality and timeliness.</li>
<li>Assist technician to determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used.</li>
<li>Make estimates for internal and wreck repairs with the assistance of the Service Manager.</li>
<li>Forward all customer paid, warranty, and internal repair orders.</li>
<li>Greet customer immediately, in a courteous and friendly manner.</li>
<li>Handle telephone transactions quickly, and courteously.</li>
<li>Notify customers ASAP of any changes, delays, or additional work needed. </li>
<li>Upsell additional services that would benefit the customer and their overall riding experience.</li>
<li>Handle customer complaints reasonably, showing empathy and a positive attitude.</li>
<li>Give special attention to repeat repairs to ensure the situation is corrected.</li>
<li>Ensure customer’ vehicle is cleaner than when it was dropped off.</li>
<li>Perform other related duties as assigned or requested.</li>
</ul>
Supervisory Responsibilities
<ul>
<li> None</li>
</ul>
Qualifications &amp; Job Requirements
<ul>
<li>Outgoing, friendly personality and superior communication and customer service skills.</li>
<li>Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.</li>
<li>Experience with Point-of-Sale and parts &amp; service management computer software or the ability to quickly learn.</li>
<li>Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.</li>
<li>Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.</li>
<li>Maintain a positive attitude and relationship with all other employees.</li>
<li>Capable of pushing and loading motorcycles.</li>
<li>High school diploma or equivalent.</li>
<li>Valid driver’s license and motorcycle endorsement. </li>
<li>Passion for the motorcycling lifestyle and riding community.</li>
<li>Attention to detail. </li>
<li>High energy level needed.</li>
<li>Ability to work a flexible schedule including weekends, Holidays, and evenings.</li>
<li>Proficient in meeting deadlines on a timely manner.</li>
</ul>
Physical Demands
<ul>
<li>Requires the use of both hands.</li>
<li>Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.</li>
<li>Requires the ability to balance and push an 800+lb motorcycle. </li>
</ul>
Working Conditions
<ul>
<li>The noise level in the work environment is usually loud.</li>
<li>Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.</li>
<li>Occasionally exposed to exhaust fumes or other airborne particles.</li>
<li>Frequently works near moving mechanical parts. </li>
</ul>

Service Advisor/Writer

<h3>Job Description</h3>
Job Description
CarGuys Inc. -America’s #1 Automotive Recruiter
If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.
 Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO’s
Currently we have a dealership in your area looking to hire Automotive Service Writers
These dealerships may offer:
<ul>
<li>
Training provided
</li>
<li>
 Top Performance Based Pay Programs.
</li>
<li>
 Opportunity for Bonus Pay
</li>
<li>
 State of the art facilities
</li>
<li>
 A clean, fun safe working environment
</li>
<li>
 Top shelf benefits including health, dental, retirement plans and more
</li>
<li>
 Factory training and reimbursement for state and local certifications
</li>
<li>
 Established customer base with a shop packed with hours available
</li>
<li>
 Paid Vacation and PTO time
</li>
<li>
 Employee Discounts including parts
</li>
<li>
 Growth and advancement opportunities
</li>
<li>
 Flexible work schedules
</li>
<li>
 Long term job security
</li>
</ul>
Job Requirements:
1. You must have some experience as a writer
2. State or Local certifications preferred.
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*You are applying through Car Guy’s Inc, America’s and Canada’s #1 Automotive Recruiter. Companies all over America and Canada hire us to find them qualified candidates. If deemed a qualified candidate your resume will be forwarded to a local dealer.

Automotive Service Writer

<h3>Job Description</h3>
Job Description
LOCATION:&nbsp;Irvine, CA
 
PAY RANGE:&nbsp;$25-$30/hr (more based on experience)
 
RESPONSIBILITIES:
<ul>
<li>Prepare successful demand packages in personal injury matters.</li>
<li>Draft well-written demand letters that clearly establish the facts of the case and outline the injuries and damages sustained by the client.</li>
<li>Calculate damages, including lost wages, property damage and medical expenses.</li>
<li>Bring a team-oriented and positive attitude to our Los Angeles office.&nbsp;</li>
</ul>
YOUR SKILLS:
<ul>
<li>2 years of experience working in a personal injury law firm.</li>
<li>Ability to review and organize medical records and bills.</li>
<li>Must be able to perform at a high level in fast-paced environment and work independently with minimal supervision.</li>
<li>Experience handling a large volume of personal injury cases and a proven track record of drafting successful demand letters.</li>
<li>Type at least 40 wpm.&nbsp;&nbsp;</li>
</ul>

Demand Writer - 2325977

<h3>Job Description</h3>
Job Description
Job Title: Express Service Writer
Location: Baytown, TX
Department:*Service Department
Reports To: Service Manager
Job Type: Full-Time
About Us: Bravo Auto Group is a leading automotive dealership/service center dedicated to providing exceptional customer service and quality care for our clients' vehicles. We believe that our employees are our greatest asset, and we strive to create an environment that fosters growth, teamwork, and innovation.
Position Overview: We are seeking an enthusiastic and detail-oriented Express Service Writer to join our team. The ideal candidate will play a critical role in delivering outstanding customer service and ensuring smooth communication between our customers and service technicians. As an Express Service Writer, you will be responsible for handling customer inquiries, scheduling appointments, and accurately documenting service needs for vehicles in an efficient and timely manner.
Key Responsibilities: - Greet customers promptly and professionally in a welcoming manner. - Assess customer service needs and provide recommendations for maintenance or repair services. - Schedule service appointments and manage the service department's workflow to optimize efficiency. - Document service requests accurately in our service management system. - Communicate effectively with technicians to clarify service requirements and ensure accurate completion of work. - Provide customers with cost estimates and information about services, policies, and warranty details. - Keep customers informed of the status of their vehicles and any additional work that may be needed. - Build and maintain strong relationships with customers to foster customer loyalty and retention. - Handle customer complaints and resolve issues effectively and professionally. - Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Qualifications: - High school diploma or equivalent; automotive experience preferred. - Previous experience as a service writer or in a customer service role, preferably in the automotive industry. - Excellent communication and interpersonal skills. - Strong organizational skills with the ability to manage multiple tasks and priorities. - Proficient in using service management software and Microsoft Office Suite. - Knowledge of automotive repair and maintenance services is a plus. - Ability to work effectively in a fast-paced environment. - Positive attitude with a commitment to delivering exceptional customer service.
Benefits: - Competitive salary with performance-based incentives. - Health, dental, and vision insurance. - Paid time off and holidays. - Opportunities for professional growth and development.
 
Bravo Auto Group is an equal opportunity employer and welcomes applicants from all backgrounds. We look forward to hearing from you!

Express Service Writer

<h3>Job Description</h3>
Job Description
Join a Legacy of Excellence! For over five decades, Gibbs Truck Centers has been a trusted leader in the medium, severe service, and heavy-duty commercial truck industry. With five locations across Central California, we proudly represent International, Isuzu, Cummins, and Idealease. Our commitment to excellence has earned us some of the industry’s top honors including 26 consecutive years of Circle of Excellence Awards, 3 years of Platinum Prestige Standards, and the 2022 Presidential Dealer Award. &nbsp;&nbsp;We couldn’t achieve these milestones without our incredible team. &nbsp;
 Position Summary
We are seeking an experienced Service Advisor/Writer who thrives in a fast-paced, customer-focused environment. The ideal candidate will deliver exceptional service by accurately identifying customer needs, coordinating repairs, and ensuring a smooth, transparent repair process from start to finish.&nbsp; This role requires strong communication, organization, and multitasking skills, along with a passion for customer satisfaction and teamwork.
 Responsibilities
<ul>
<li>Listen to customer concerns and accurately document repair needs</li>
<li>Prepare and process repair orders</li>
<li>Communicate clearly with technicians and customers</li>
<li>Provide repair estimates and obtain authorization for additional work as needed</li>
<li>Recommend additional services and maintenance opportunities</li>
<li>Maintain organized, accurate, and timely documentation</li>
<li>Follow up proactively to ensure customer satisfaction</li>
</ul>
 Requirements
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong organizational and multitasking ability</li>
<li>Professional, customer-first demeanor</li>
<li>Computer literacy and strong typing skills</li>
<li>Attention to detail with neat, accurate paperwork</li>
<li>Proven follow-up and problem-solving skills</li>
<li>Team-oriented with a positive, proactive attitude</li>
<li>Basic diesel and/or automotive knowledge preferred</li>
<li>High energy, motivated, and dependable work ethic</li>
</ul>
 Qualifications
<ul>
<li>High School Diploma or GED required</li>
<li>1–2 years of service advisor or management experience in truck or automotive industry</li>
<li>Knowledge of ADP/CDK preferred</li>
<li>Professional appearance and strong work ethic</li>
<li>Excellent phone and computer skills</li>
<li>Ambitious, goal-driven, and adaptable to a dynamic environment</li>
<li>Bilingual (English/Spanish) a plus</li>
<li>Team player committed to long-term success</li>
</ul>
 Compensation &amp; Benefits
<ul>
<li>Industry-leading base salary + performance incentives</li>
<li>Health insurance</li>
<li>Vacation pay</li>
<li>401(k) with 2.5% company match</li>
<li>Supportive, family-oriented culture and career growth opportunities</li>
</ul>
 Work with terrific people in a winning environment — come be a part of the Gibbs Truck Centers success story! Apply today and help us continue setting the standard for excellence in commercial truck sales and service.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

<h3>Job Description</h3>
Job Description
Job Title: Receptionist / Service Writer (Training Provided) Location: Fitchburg/Leominster Employment Type: Full-Time
Compensation: Starting @18 with no restriction to overtime if applicable.
A&amp;P Auto is a busy, customer-focused auto repair facility specializing in “general repair, diagnostics, and maintenance for domestic &amp; import vehicles We pride ourselves on honest service, quick turnaround, and a friendly team environment.
Position Overview We are seeking an organized, personable Receptionist / Service Writer to be the face of our shop. You’ll greet customers, answer phones, schedule appointments, write up repair orders, and assist technicians with parts look-ups and updates.
No prior service-writer experience required—we will train the right candidate. Previous auto-shop or service-advisor experience is a strong advantage and may qualify for higher starting pay.
Key Responsibilities
<ul>
<li>Welcome customers, answer multi-line phones, and manage appointment calendar</li>
<li>Write clear, accurate repair orders (ROs) and explain estimates to customers</li>
<li>Track job progress, relay updates, and present final invoices</li>
<li>Process payments (cash, card, financing) and handle basic bookkeeping</li>
<li>Coordinate with technicians on parts, diagnostics, and timelines</li>
<li>Maintain a clean, professional front counter and waiting area</li>
</ul>
Qualifications
<ul>
<li>Excellent communication &amp; people skills—must enjoy helping customers</li>
<li>Basic computer proficiency (Google Workspace/MS Office, POS systems)</li>
<li>Reliable, punctual, and able to multitask in a fast-paced environment</li>
<li>High school diploma or equivalent</li>
<li>Valid driver’s license and clean driving record</li>
<li>Preferred (but not required): 1+ years in automotive service writing, parts counter, or dealership advisor role</li>
</ul>
What We Offer
<ul>
<li>Paid on-the-job training for service writing</li>
<li>Competitive hourly pay with performance bonuses</li>
<li>Employee discounts on parts/labor</li>
<li>Stable Monday–Friday schedule with rotating Saturdays</li>
</ul>
How to Apply Email resume and brief cover note to <a href="mailto:apauto@yahoo.com" target="_blank">apauto@yahoo.com</a> with subject line “Receptionist / Service Writer Application”. No phone calls please.

Receptionist/Service Writer

<h3>Job Description</h3>
Job Description
Position Specifics: Department:&nbsp; Service
Reports to:&nbsp;&nbsp;&nbsp; Service Manager or Service Location Manager
Supervises: &nbsp;&nbsp;&nbsp;None
Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
<ul>
<li>Fields internal and external customer inquiries to the Service Department </li>
</ul>
<ul>
<li>Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced </li>
<li>Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager</li>
<li>Maintains Service Department filing and records </li>
<li>Updates customer profiles using equipment, hours, or other information from the customer work orders</li>
<li>Maintains accessories and supplies and prepares replacement orders</li>
<li>May prepare Service Technician efficiency reports </li>
<li>May process warranty and/or product improvement claims including the computation of charges, submission, and follow up</li>
</ul>
Experience, Education, Skills and Knowledge:
<ul>
<li>Basic knowledge of accounting practices</li>
<li>Ability to use and understand desktop load applications such as Microsoft Office and internet functions </li>
<li>Knowledge of office procedures</li>
<li>General understanding of mechanical/technical terms is preferred</li>
<li>High School Diploma or equivalent work experience</li>
</ul>
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