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<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Service Managerin our Erie, PA Home Health Office. If you are looking for an exciting career opportunity in a growing industry, a Client Service Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Service Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Associates will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications:
<ul>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why choose Bayada?
<ul>
<li>BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li><a href="https://www.newsweek.com/rankings/americas-greatest-workplaces-diversity-2024/bayada" target="_blank">https://www.newsweek.com/rankings/americas-greatest-workplaces-diversit…</a>
<ul>
<li>Newsweek'sBest Place to Work for Diversity 2023</li>
<li>Newsweek Best Place to Work for Women 2023</li>
<li>Newsweek Best Place to Work (overall) 2024</li>
<li>Newsweek Best Place to Work for Women and Families 2023</li>
</ul>
</li>
<li>Glassdoor Best Places to Work 2018 and 2019</li>
<li>Forbes Best Places to Work for Women 2020</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about Bayada benefits, <a href="http://www.bayada.com/benefits" target="_blank">www.bayada.com/benefits</a></li>
</ul>
#LIRX #JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Health

<h3>Job Description</h3>
Job Description
365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM): High integrity Positive attitude Excellent communication skills Solution-oriented Eager / Competitive Ability to thrive and collaborate in a fast-paced environment Bachelor's Degree, preferred
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate’s background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary, terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services, LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Performs other duties as necessary
BENEFITS: Health Insurance Packages Paid Time Off 401K
Schedule: Monday to Friday Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)
ADDITIONAL COMPENSATION: Weekly Commission Weekly On-Call Pay Bonuses
EDUCATION: Bachelor's (Preferred) Work Location: In-person
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ivGkA6Xc7u

Client Services Manager

<h3>Job Description</h3>
Job Description
365 Health Services is looking for an energetic, motivated, bilingual leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
QUALIFICATIONS FOR CLIENT SERVICES MANAGER (CSM):
Bilingual, Spanish preferred
Positive attitude
Excellent communication skills
Solution-oriented
Eager / Competitive
Ability to thrive and collaborate in a fast-paced environment
Bachelor's Degree, preferred
PRIMARY DUTIES AND RESPONSIBILITIES:
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
Responsible for on-call duties during non-business hours and weekends as needed.
Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
Completes necessary reference checks on candidate’s background and work experience
Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
Negotiates salary, terms and conditions of employment with candidates
Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
Incorporates direct care worker and field staff retention strategy into daily routine
Responsible for learning all functionalities and operations of the branch office
Adheres to and promotes company policies and procedures
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Responsible for oversight of revenue cycle management
Demonstrates a commitment to advancing 365 Health Services, LLC
Must possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stability
Performs other duties as necessary
BENEFITS:
Health Insurance Packages
Paid Time Off
401K
Schedule:
Monday to Friday
Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)
ADDITIONAL COMPENSATION:
Weekly Commission
Weekly On-Call Pay
Bonuses
EDUCATION:
Bachelor's (Preferred)
Work Location: In-person
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<h3>Job Description</h3>
Job DescriptionDescription:
Client Service Team Leadership:
<ul>
<li>Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.</li>
<li>Establish and manage team goals, track progress, and celebrate achievements.</li>
<li>Design and update processes/workflows to maximize team effectiveness.</li>
<li>Assist in hiring and lead training of new team members, and provide ongoing training and development support.</li>
<li>Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)</li>
</ul>
Client Services:
<ul>
<li>Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
<ul>
<li>Remain main support person for the practice until well established on our platform.</li>
</ul>
</li>
<li>Manage book of business transfers, re-codes, and other client account-related changes for existing business.</li>
<li>Handle escalated client service issues with tact and professionalism.</li>
<li>Create, revise, and manage CRM workflows to optimize client interactions.</li>
</ul>
Operations and Compliance:
<ul>
<li>Partner with the compliance team to implement and monitor compliance initiatives.</li>
<li>Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.</li>
<li>Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.</li>
</ul>
Additional Responsibilities:
<ul>
<li>Work collaboratively with other departments to ensure alignment and efficiency.</li>
<li>Maintain a positive and professional demeanor in all interactions.</li>
</ul>
Requirements:
<ul>
<li>Minimum 3-5 years of experience in a client services or operations role in a financial services environment.</li>
<li>Proven track record of success in team leadership and supervision.</li>
<li>Excellent organizational, communication, and time management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.</li>
<li>Familiarity with compliance regulations in the financial services industry (preferred).</li>
<li>Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Description
Client Service Specialist
The Client Service Specialist reports to the Client Service Manager and ensures our offices in Northern California, Southern California, and Nevada run efficiently, while building trusting relationships with clients. The Client Service Specialist is the first point of contact for our clients and works in person at the office answering phone calls, confirming scheduled appointments, resolving issues, updating client information, and dispatching technicians. The Client Service Specialist maximizes technician time and mileage when dispatching. As needed, the Client Service Specialist will update clients on any changes. The Client Service Specialist ensures customer satisfaction by following up with clients after their services have been performed.
Remote Work Available:
<ul>
<li>None</li>
</ul>
Supervisory Responsibilities
<ul>
<li>None</li>
</ul>
Duties and Responsibilities
<ul>
<li>Adheres to all standard telephone measurements set in place. Uses proper telephone etiquette.</li>
<li>Answers email and phone inquiries by clarifying desired information; researches, locates, and provides information all while maintaining HIPAA.</li>
<li>Answers phones, looks up results, enters orders and results in LIMS, answers clinic questions as capable and appropriate or refers questions to Laboratory Manager as needed.</li>
<li>Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.</li>
<li>Diagnoses, responds, and troubleshoots with high levels of customer service when responding to breakdowns, unforeseen changes to “en route” deliveries, driver call offs, customer delays, etc.</li>
<li>Assists with day to day operations in a timely manner.</li>
<li>Understands individual client needs and builds rapport with all client contacts.</li>
<li>Communicates with clients by way of phone calls, email, or site visits frequently.</li>
<li>Fielding and assisting with client requests with utmost urgency and accuracy.</li>
<li>Acts as a liaison between our contingent employees and client companies.</li>
<li>Assists with employee needs and inquiries in a timely manner.</li>
<li>Handles contingent employee concerns, complaints, and/or needs and facilitates a resolution.</li>
<li>Assists with onboarding of new facilities and clients.</li>
<li>Performs blood draws at sites as needed</li>
<li>Schedules regular maintenance on all vehicles.</li>
<li>Establishes efficient routes and transportation schedules.</li>
<li>Monitors Drivers to ensure adherence to schedules and proper driving practices.</li>
<li>Monitors employee check outs and daily emails to ensure that the technicians are following the best practices when it comes to work related tasks, client satisfaction, and handling any issues that may arise.</li>
<li>May assist with training, coaching, and the development of coworkers and students.</li>
<li>Performs other duties as assigned.</li>
<li>Must take all assigned Human Resources trainings and classes.</li>
<li>Responsible for attending all department and staff meetings.</li>
</ul>
Education and Experience
<ul>
<li>High School Diploma or GED.</li>
<li>1 year experience in a Phlebotomy or Medical Assistant role, required.</li>
<li>Certified Phlebotomy Technician I license, required.</li>
</ul>
Knowledge, Skills and Abilities Required
<ul>
<li>Record maintenance skills.</li>
<li>Ability to provide excellent customer service.</li>
<li>Ability to communicate effectively, both verbally and written.</li>
<li>Ability to independently tackle tasks.</li>
<li>Ability to quickly address and resolve issues.</li>
<li>Ability to maintain calendars and schedule appointments.</li>
<li>Ability to understand and follow specific instructions and procedures.</li>
<li>Ability to prepare and print routine correspondence, labels, and/or other basic written material.</li>
<li>Word processing and/or data entry skills.</li>
<li>Skill in the use of operating basic office equipment.</li>
</ul>
Physical Requirements
<ul>
<li>Work is normally performed in a typical interior/office work environment.</li>
<li>Work may require prolong periods of driving and sitting in a vehicle.</li>
<li>Prolonged periods of sitting and a desk and working on a computer.</li>
<li>Prolonged periods of standing at a copy machine.</li>
<li>Must be able to lift up to 25 pounds.</li>
</ul>
 3:00pm - 11:30pm Monday - Friday

Client Services Specialist

<h3>Job Description</h3>
Job Description
Job Title: Client Service Associate 
Reports To: The Client Service Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 
Job Overview:
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner. 
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. 
Duties and Responsibilities:
<ul>
<li>Provides 5-star customer service to all employees (in all forms of communication). </li>
<li>Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. </li>
<li>Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine. </li>
<li>Maintains records of receipt, mailing dates, and other required information. </li>
<li>Manages outgoing mail/package transactions. </li>
<li>Performs duties associated with shipping and receiving of materials. </li>
<li>Notifies employees upon receipt of inbound deliveries. </li>
<li>Distributes mail/packages to company personnel. </li>
<li>Acts as point of contact for company personnel on mail/package inquiries. </li>
<li>Submit work orders for certain requests. </li>
<li>Maintains the Business Service Center area in a neat and orderly fashion. </li>
<li>Monitors level of office supplies on the floor and replenishing and orders accordingly. </li>
<li>Proactively seeks out additional work during downtime. </li>
<li>Builds professional relationships with customers and other teams. </li>
<li>Maintains professionalism and composure when interacting with all employees. </li>
<li>Trains back-up and providing guidance on policies and procedures. </li>
<li>Determines what additional support is needed when handling sensitive inquiries. </li>
<li>Provides exceptional customer service to client. </li>
<li>Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed. </li>
</ul>
Competencies: 
<ul>
<li>Strong verbal and written communication skills. </li>
<li>Excellent customer service skills. </li>
<li>PC skills MS Office Suite experience. </li>
<li>Ability to handle multiple tasks simultaneously. </li>
<li>Good organizational skills. </li>
<li>Working knowledge of MFD equipment. </li>
<li>Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. </li>
<li>Possesses ability to work independently and is capable of completing projects. </li>
<li>Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials. </li>
</ul>
Qualifications and Education Requirements:
<ul>
<li>High School Diploma (or equivalent) required. </li>
<li>2+ years prior work experience preferred. </li>
<li>Ability to work assigned work hours determined by manager. </li>
<li>Flexible, Adaptable, and Dependable.</li>
<li>A Team Player.</li>
<li>Excellent organizational and time management skills. </li>
<li>Analytical abilities and aptitude in problem-solving. </li>
<li>Superb written and verbal communication skills. </li>
<li>Current knowledge or ability to learn computer-based systems required for functions of position. </li>
<li>Required to maintain an overall professional appearance and attitude. </li>
<li>Adhere to all policies and procedures required. </li>
</ul>
Physical Demands:
<ul>
<li>Approximately 50% of the time this position requires the below physical demands. </li>
<li>Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. </li>
<li>Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. </li>
<li>Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.). </li>
<li>Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension. </li>
<li>Ability to lift or move 40 lbs. or greater frequently. </li>
</ul>
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
Pay Range$18—$18 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. 
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Client Services Associate

<h3>Job Description</h3>
Job Description
In-Home Care Manager – Pet and Home Care Location: Urbana, MD Compensation: $19/hour + PTO, 401(k) with match, and employee discounts Employment Type: W-2 Employee (Full-Time) Schedule: 40 hours per week with rotating weekends and holidays Reports To: Director of Operations
 
Are you the person everyone turns to when things get chaotic? The one who can juggle seventeen different things while making it look effortless? The natural problem-solver who somehow always knows exactly what needs to happen next?
We see you. And we've been hoping you'd find us.
Pet and Home Care has been part of this community since 1999, and we're looking for someone special to join our family. Not just someone who can do a job, but someone who gets it. Someone who understands that behind every phone call is a pet parent who loves their furry family member like you love yours. Someone who knows that the little details matter because you've been managing all the little details that make life work.
This role? It's made for someone like you.
You know that feeling when everything just clicks? When you're in your element, making things happen, taking care of everyone around you? That's what this job feels like. You'll be the heartbeat of our in-home care team – the one who makes sure every precious pup and beloved kitty gets exactly the love and attention they deserve when their families can't be there.
Here's what your days will look like:
Being the Voice of Comfort You'll talk with worried pet parents, answer their questions, and put their minds at ease. You know that tone – the one that says "I've got this, and your baby is going to be just fine." You'll schedule their visits, coordinate their care, and be their go-to person when they need reassurance.
Orchestrating the Magic Remember how you used to coordinate playdates, doctor appointments, school pickups, and somehow still managed to have dinner ready? This is that, but with the best team of pet sitters you'll ever meet. You'll make sure everyone's where they need to be, when they need to be there, with everything they need to give these animals the love they deserve.
Creating the Kind of Workplace You'd Want to Be Part Of You'll support our amazing sitters, celebrate their wins, help them through challenges, and create the kind of team culture where everyone feels valued and appreciated. Because you know what it's like to need support, and you know how much it means when someone has your back.
You're perfect for this if you:
<ul>
<li>
Have that natural ability to make people feel heard and cared for
</li>
<li>
Can keep track of a million moving pieces without breaking a sweat
</li>
<li>
Love solving problems and making things work better
</li>
<li>
Have a warm heart for animals and the people who love them
</li>
<li>
Know how to communicate with kindness, even when things get stressful
</li>
</ul>
What you bring to the table:
<ul>
<li>
A few years of experience juggling multiple responsibilities (trust us, you have this!)
</li>
<li>
The ability to communicate clearly and warmly, both in writing and on the phone
</li>
<li>
Strong organizational skills and attention to detail
</li>
<li>
Comfort with technology and willingness to learn new systems
</li>
<li>
Knowledge of our local Frederick and Montgomery County communities
</li>
</ul>
Here's what we offer you:
<ul>
<li>
Paid time off because rest matters
</li>
<li>
401(k) with company match because your future matters
</li>
<li>
Discounted pet care services because your furry family matters too
</li>
<li>
A team that truly appreciates what you bring
</li>
<li>
The chance to make a real difference in people's lives every single day
</li>
</ul>
Ready to come home to work?
If you're reading this and thinking "This sounds like exactly where I need to be," then you're probably right. We're not just looking for an employee – we're looking for the missing piece of our family puzzle.
Come as you are. We can't wait to meet you.

Client Services Manager - Pet Care

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our St. Cloud Pediatrics Skilled Nursing Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Location: 742 1st St. South, Suite 104 Waite Park, MN 56387
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required or equivalent experience </li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
BAYADA Offers:
<ul>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>$45-55k per year, plus incentives, depending on experience</li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!
Our Core Values: Compassion, Excellence, and Reliability
#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Pediatrics

<h3>Job Description</h3>
Job Description
About the Role
Kara is seeking a dedicated and compassionate Client Services Manager to serve as a crucial link between our grief support services and those seeking assistance. This position combines providing exceptional, culturally attuned client service with the efficient management of key agency administrative functions. In this role, you will be the primary point of contact for all inquiries, ensuring potential clients are well-informed and connected to the appropriate resources, and you will also manage the client services team, consisting of your full-time role and two part-time employees. Responsibilities include managing phone and web-based communications, maintaining accurate service information, and coordinating room reservations and supplies to support our programs. While client interaction and support are paramount, you will also play a role in maintaining a smooth operational flow, ensuring our team can effectively deliver our mission. The ideal candidate will possess strong interpersonal, communication, and organizational skills, a deep commitment to our values of empathy and compassion, and the ability to manage both client-facing and operational tasks with professionalism and care.
To be considered for this position please submit a cover/interest letter with your resume. The letter should clearly express why you are interested in working for Kara (a nonprofit dedicated to serving the bereaved), what connects you to our mission, and how your skills and experiences uniquely qualify you for the role.
Key Responsibilities include, but are not limited to the following:
Client &amp; Customer Service
<ul>
<li>Responsible for providing excellent culturally attuned customer service and ensuring client services team does the same, including understanding and communicating Kara service options available to potential clients.</li>
<li>Manages all incoming phone inquiries with compassion and care, capturing and recording appropriate information, and routing requests to service programs and departments.</li>
<li>Manages all incoming web-based inquiries, including follow up communication as needed, and routing requests to service programs and departments.</li>
<li>Ensures all clients, volunteers and guests are greeted and directed in a compassionate, hospitable, and helpful manner.</li>
<li>Regularly communicates with Executive Director and Director of Client Services and Programs regarding significant client issues or concerns.</li>
<li>Proactively identifies and proposes opportunities to improve efficiency of client focused operational systems and processes.</li>
</ul>
Program &amp; Service Support
<ul>
<li>Manages and provides guidance and training for client services team (2) and operational volunteers as needed.</li>
<li>Collaborates and communicates with program directors and staff to ensure client service requests are managed seamlessly.</li>
<li>Maintains current information on community resources that complement grief support services for staff, volunteers and clients.</li>
<li>Maintains supplies for select Drop-In grief groups conducted at the Kingsley office.</li>
<li>Manages and maintains the grief-related books lending library.</li>
<li>Prepares written information and documentation for agency-related reports regarding client services.</li>
<li>Provides quarterly Service Request reports for analysis and data review.</li>
<li>In concert with Executive Director, manages Background Check administrative process for volunteers and therapy program associates.</li>
</ul>
Office &amp; Facility Management
<ul>
<li>Maintains the Kara Room Reservation System (currently Planyo); including room reservation request procedures, user administration, program support, and assists and guides volunteers with meeting room reservations as needed.</li>
<li>Keeps informational service related collateral and resources updated and accessible throughout the Kingsley office facility.</li>
<li>Ensures all meeting rooms at Kingsley location are maintained in good order and stocked with appropriate supplies, including kitchen area and shared meeting spaces.</li>
<li>Ensures all meeting room equipment (air purifiers, heaters, etc) at the Kingsley location are appropriately maintained and in working order.</li>
<li>Manages and maintains supplies and materials in support of program-related services.</li>
<li>Oversees the distribution all incoming correspondence, mail, deliveries, and monetary receipts in accordance with established procedures.</li>
<li>Works with Finance &amp; Operations Manager as a liaison with lessor First Presbyterian representative(s) (including custodial) to address all logistics issues including maintenance concerns, and building security issues of all rental space.</li>
<li>In concert with Finance &amp; Operations Manager, assists in managing the VoiceEdge cloud phone system.</li>
<li>In concert with Executive Director and Finance &amp; Operations Manager, coordinates meeting room reservations at First Presbyterian campus site in support of agency-wide and program specific activities.</li>
<li>Serves as the primary key custodian, ensuring necessary keys are distributed to staff and volunteers per established procedures.</li>
<li>Serves as liaison and communicator with other tenants on property (currently The Learning Center).</li>
</ul>
Required Qualifications
<ul>
<li>Keen understanding of Kara's mission and commitment to empathy and compassion.</li>
<li>Client-centered and culturally attuned approach to supporting individuals navigating loss and grief.</li>
<li>Fluency in Spanish and English.</li>
<li>Bachelor’s Degree or equivalent.</li>
<li>3-5 years of relevant experience.</li>
<li>High standard of professionalism, integrity, and confidentiality.</li>
<li>Excellent interpersonal skills, including the ability to interact effectively with diverse stakeholders (clients, staff, volunteers, partners, vendors).</li>
<li>Strong verbal and written communication skills, including phone proficiency.</li>
<li>Hospitable manner, positive attitude, and sense of humor.</li>
<li>High degree of compassionate presence and patience.</li>
<li>Excellent organizational, time management, planning, and problem-solving skills.</li>
<li>Ability to resolve problems with patience, respect, and professionalism.</li>
<li>Adaptability and ability to work effectively in a team.</li>
<li>Flexible, resourceful, and innovative with strong initiative and follow-through.</li>
<li>Ability to work under pressure and manage competing priorities.</li>
<li>Strong managerial skills including effective training and volunteer supervision.</li>
<li>Proficiency in Microsoft Office Suite, Google Apps Suite, Zoom, Internet navigation, and database applications.</li>
<li>Familiarity with design software (Adobe Suite).</li>
<li>Proficiency in operating office equipment and basic IT/networking understanding.</li>
<li>Ability to work evenings and weekends periodically.</li>
<li>Quick to learn, and willingness to ask for assistance.</li>
</ul>
Preferred Qualifications
<ul>
<li>Non-profit / Social Services / Health Care experience</li>
<li>Experience as a Kara volunteer or similar program requiring understanding of grief support structures.</li>
</ul>
To be considered for this position please submit a cover/interest letter with your resume. The letter should clearly express why you are interested in working for Kara (a nonprofit dedicated to serving the bereaved), what connects you to our mission, and how your skills and experiences uniquely qualify you for the role.
Company DescriptionAs a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive bereavement support, grief education and crisis response to individuals and communities facing the difficult realities of death and dying. Serving over 5,000 individuals annually, Kara provides a wide breadth of grief support and education services to the community including: individual and group peer support; in- house psychotherapy; on-site crisis intervention; bereavement education and training services; Camp Kara, a bereavement camp for children 6-17 years old; and community events. Through a time-tested and highly effective peer model (adopted from the Shanti Model), over 200 trained volunteers, supervised by professional staff, support grieving adults and children as they navigate loss. Kara provides a space where those in grief find deep relief in the company of others who understand. Our peer services are designed to be accessible and are offered at no cost to those we serve. We are funded primarily by charitable donations and the heartfelt generosity of the community we serve. Kara is committed to the principles of diversity, equity and inclusion and maintains no affiliations with any religious or government-based organizations. 
<h3>Company Description</h3>
As a nonprofit organization serving the San Francisco Bay Area since 1976, Kara provides comprehensive bereavement support, grief education and crisis response to individuals and communities facing the difficult realities of death and dying. Serving over 5,000 individuals annually, Kara provides a wide breadth of grief support and education services to the community including: individual and group peer support; in- house psychotherapy; on-site crisis intervention; bereavement education and training services; Camp Kara, a bereavement camp for children 6-17 years old; and community events. \r\n\r\nThrough a time-tested and highly effective peer model (adopted from the Shanti Model), over 200 trained volunteers, supervised by professional staff, support grieving adults and children as they navigate loss. Kara provides a space where those in grief find deep relief in the company of others who understand. Our peer services are designed to be accessible and are offered at no cost to those we serve. We are funded primarily by charitable donations and the heartfelt generosity of the community we serve.\r\n\r\nKara is committed to the principles of diversity, equity and inclusion and maintains no affiliations with any religious or government-based organizations.

Client Services Manager (Bilingual - Spanish/English)

<h3>Job Description</h3>
Job DescriptionBAYADA Home Health Care is currently seeking a Client Services Manager to joinour Yorktown, VA Medicare certified Home Health Senior Living Office.
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
Responsibilities for a Client Services Manager:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is preferred, Associates at minimum.</li>
<li>Prior knowledge of/experience with Medicare and OASIS a plus</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
Why you'll love BAYADA:
<ul>
<li>BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.</li>
<li>Check out our blog: <a href="https://www.bayada.com/search?q=Newsweek" target="_blank">https://www.bayada.com/search?q=Newsweek</a></li>
<li>Newsweek's Best Place to Work for Diversity</li>
<li>Newsweek's Best Place to Work for Women</li>
<li>Newsweek's Best Place to Work (overall)</li>
<li>Newsweek's Best Place to Work for Women and Families</li>
<li>Glassdoor Best Places to Work</li>
<li>Forbes Best Places to Work for Women</li>
<li>Paid Weekly</li>
<li>Mon-Fri work hours</li>
<li>AMAZING culture</li>
<li>Strong employee values and recognition</li>
<li>Small team at a local office</li>
<li>Growth opportunities</li>
<li>BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>To learn more about BAYADA Home Health Care benefits, <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a></li>
</ul>
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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