field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Join Netsurit at the forefront of AI transformation where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team that's shaping the future of AI-powered innovation.
 Please share your experience and knowledge in AI as part of your application we would love to see how you can help us drive what's next
About Netsurit: We are #305 on Inc 5000 America's Fastest-Growing Private Companies! We were also awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!
Requirements:
<ul>
<li>The IT Services Consultant must have at least 3-5+ years' experience in the IT &amp; Networking</li>
<li>environment and must have formal IT qualifications, ideally Microsoft roll-based certifications.</li>
<li>A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies,</li>
<li>Projects and Client services consulting will fill this position. The candidate must have a love for all things</li>
<li>IT, have strong problem-solving skills and display an eagerness learn and grow within the Netsurit team.</li>
<li>The successful candidate should have a minimum of 1 year onsite experience, based at a client.</li>
</ul>
Duties and Responsibilities:
<ul>
<li>The IT Services Consultant will be responsible for high-end, proactive as well as reactive Technical</li>
<li>Support for Netsurit client portfolio, including but not limited to:</li>
<li>Design and implement projects as per client requirements and project scope</li>
<li>Infrastructure security analysis and reporting</li>
<li>Client documentation and policy design</li>
<li>Incident management, Problem management, Resolving Service Requests, and applying</li>
<li>Change Management where necessary.</li>
<li>Good general understanding of the ITIL Framework and ITSM Systems</li>
<li>Excellent knowledge on Microsoft technologies including but not limited to</li>
<li>Office 365, Microsoft 365, Azure, Hyper- V / VMWare</li>
<li>Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.</li>
<li>Must have a good understanding of network security, malware/ransomware prevention.</li>
<li>Assist / mentor junior consultants and host technical workshops for the team</li>
</ul>
For 27 years, Netsurit has helped more than 600 businesses navigate the complexities of the modern workplace by ensuring critical applications and infrastructure are always on, secure, and resilient.
A Note to Third Parties: Principals only. Recruiters, please don't contact this job poster. Please do NOT contact us with unsolicited services or offer

Tier 3 Technical Support Engineer

<h3>Job Description</h3>
Job Description
About the Role: We’re looking for a driven L2 Support Engineer to join our Customer Support team and make an immediate impact. In this role, you’ll bridge technical troubleshooting and customer advocacy — diving deep into complex challenges, solving problems fast, and helping customers get the most value out of CloudZero’s platform.
You’ll act as the escalation point for L1 support, diagnosing, troubleshooting, and resolving advanced issues while working side-by-side with engineering and product teams to identify and fix defects, improve the product, and shape the customer experience. Beyond problem-solving, you’ll help scale our support function by building out knowledge bases and external documentation that empower customers and teammates alike.
This is a chance to bring your technical expertise, communication skills, and passion for collaboration to a fast-paced startup environment where your work will directly influence customer success and product growth.
What You’ll Do:
Customer Support &amp; Escalation Handling
<ul>
<li>
Take ownership of escalated tickets from L1 support.
</li>
<li>
Provide timely updates and resolutions to customers while maintaining high CSAT and responsiveness standards.
</li>
</ul>
Technical Troubleshooting
<ul>
<li>
Investigate and resolve complex technical issues involving APIs, integrations, data pipelines, and cloud environments (AWS, Azure, GCP).
</li>
<li>
Reproduce customer issues, identify root causes, and suggest or implement solutions.
</li>
</ul>
Collaboration &amp; Escalation
<ul>
<li>
Partner with engineering teams to triage bugs and escalate product issues.
</li>
<li>
Serve as a liaison between customers and internal teams, ensuring issues are understood, prioritized, and resolved.
</li>
</ul>
Knowledge Sharing
<ul>
<li>
Create detailed internal runbooks, troubleshooting guides, and FAQs.
</li>
<li>
Mentor L1 team members to improve overall support effectiveness.
</li>
</ul>
What You Bring
<ul>
<li>
3+ years in a technical support, systems engineering, or DevOps-related role.
</li>
<li>
Strong knowledge of cloud infrastructure (AWS required; Azure and GCP a plus).
</li>
<li>
Proficiency with APIs, log analysis, and troubleshooting SaaS applications.
</li>
<li>
Excellent written and verbal communication skills with a customer-first mindset.
</li>
<li>
Experience using ticketing systems (DevRev, Jira, Zendesk or similar).
</li>
<li>
Familiarity with FinOps, cloud cost management, or SaaS financial tools is preferred but not required.
</li>
<li>
Background working in a fast-paced SaaS or startup environment preferred but not required.
</li>
</ul>
Please note: CloudZero is unable to sponsor employment visas. Candidates must have permanent authorization to work in the United States without the need for current or future sponsorship.
Compensation Range: $90K - $120K

Technical Customer Support Engineer

<h3>Job Description</h3>
Harvey Nash USA has been engaged to find a talented Technical Support Engineer for an enterprise Tech Client. 
 
Job Title: Technical Support Engineer
Location: Orlando, FL (hybrid)
Duration: 12+ Months Contract 
Hybrid/Remote: Hybrid
 
Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
 
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. 
This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. 
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. 
The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
 
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
 
Desired Skills
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL or Oracle experience
Experience diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
 
Education: 
The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. 
Strong interpersonal communication skills are essential.
 
Hiring Manager Notes:
Non-negotiable items that a candidate must have to be successful in this role?
Knowledge on Database, Object Oriented languages (java, JavaScript preferred) is must and having ServiceNow knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.
 
Backgrounds/skills can we be more flexible with that can be learned on the job?
ServiceNow, Linux knowledge is optional and can be learned on the job.
Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
Why would you love this job?
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.
What you'll do:
<ul>
<li>Work with customers to troubleshoot and resolve complex software issues:</li>
<ul>
<li>Reproduce issues, replicating customer environments as needed.</li>
<li>Document issues and contribute to our internal team documentation.</li>
<li>Provide Root Cause Analysis</li>
</ul>
<li>Collaborate with Engineering as needed to provide solutions.</li>
<li>Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.</li>
<li>Provide technical expertise during testing, deployment, and upgrading of Redis software.</li>
<li>Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.</li>
<li>Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.</li>
<li>Participate in new product development, customer training, and other support-related activities.</li>
</ul>
What will you need to have?
<ul>
<li>At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company</li>
<li>At least four years of experience troubleshooting real-time production systems</li>
<li>At least two years of hands-on experience with cloud infrastructure.</li>
<li>Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)</li>
<li>Expert working knowledge in Linux/Unix and networking (TCP/IP)</li>
<li>Professional experience working with networking tools like wireshark, tcpdump, etc.</li>
<li>Experience in analyzing and debugging production issues at scale.</li>
<li>Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).</li>
<li>Working knowledge of Cloud-based and On-premises environments</li>
<li>Proficiency in communication and presentation, both written and verbal (in English)</li>
<li>Strong technical background with excellent problem-solving and multi-tasking skills</li>
<li>High availability and commitment to customers at any time</li>
</ul>
The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.
#LI-Remote #LI-WK1 #LI-DNI
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to <a href="mailto:recruiting@redis.com" target="_blank">recruiting@redis.com</a>. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Technical Support Engineer.

<h3>Job Description</h3>
Job Description
About us:
We believe the next generation of financial services will be powered by stablecoins.
Founded in 2021, our mission at BVNK is to accelerate global money movement.
We're building stablecoin-native infrastructure so businesses can move value instantly across borders and networks. With global licenses and T1 bank partnerships, we facilitate billions in transactions for enterprise clients like Worldpay, Deel, LianLian Global, and Rapyd.
Our technology is transforming how businesses operate globally by eliminating payment delays, reducing costs, and unlocking trapped capital. 
We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.
In 2025, we secured strategic investment from Visa, following our $50 million Series B with Haun Ventures, Coinbase Ventures, Scribble Ventures, DRW Venture Capital, Avenir, and Tiger Global. With the backing of these leading investors, we're accelerating our growth – and we're looking for smart, ambitious people to help us build the future of financial services.
We're incredibly honored to have made Newsweek's list of The Top 100 Global Most Loved Workplaces three years running (most recently in 2025) and to have been recognised by LinkedIn as one of the Top 20 Startups in the UK in 2024.
About this role in the team:
We are seeking an experienced IT Technical Support Engineer to join our team in BVNK. The successful candidate will be responsible for supporting IT services and ensuring IT security in the company's operations. The ideal candidate should have in-depth knowledge of IT infrastructure, strong problem-solving skills, and excellent communication skills. 
Key Areas of Responsibilities:
<ul>
<li>Ensure IT solutions are supported to meet the company's operational needs.</li>
<li>Ensure the company's IT infrastructure is secure, reliable, and scalable.</li>
<li>Collaborate with the IT solutions team to design and implement IT services into the business that facilitate efficient and secure operations.</li>
<li>Provide technical support to the company's staff via the helpdesk service regarding IT issues.</li>
<li>Develop and maintain documentation of IT systems and procedures and.</li>
<li>Educating end-users about systems in use.</li>
<li>Stay up-to-date with the latest technology trends and recommend new solutions to improve the company's IT infrastructure.</li>
</ul>
What we need from you:
<ul>
<li>At least 5 years of experience in IT support or a similar role.</li>
<li>In-depth knowledge of IT infrastructure, including networking, servers, and cloud computing.</li>
<li>Strong problem-solving skills and ability to work under pressure.</li>
<li>Excellent communication and interpersonal skills. </li>
<li>Experience in IT security, including knowledge of security policies, procedures, and tools.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Certifications in Apple management such as Jamf100, Jamf200, Jamf300, Apple Certified Support Professional and Apple Certified IT Professional are highly recommended.</li>
</ul>
Skills in the following technologies are desirable:
<ul>
<li>Apple environments and hardware. </li>
<li>MDM management and configuration. </li>
<li>Email relay management and configuration.</li>
<li>IdP management and configuration. SSO, OIDC and SCIM.</li>
<li>VOIP services.</li>
<li>GWS management and configuration. </li>
</ul>
Job Fit &amp; Personal Characteristics:
<ul>
<li>Passionate about technology</li>
<li>Interest in financial markets and cryptocurrencies</li>
<li>Thorough, understands the importance of having a process to follow</li>
<li>Ability to think laterally – identifying the appropriate opportunities for our products</li>
<li>Quick learner</li>
<li>Confident ,well spoken &amp; articulate</li>
<li>Good attention to detail</li>
<li>Self-starter / high initiative</li>
<li>Team Player with a flexible approach to work</li>
</ul>
What you can expect from us:
<ul>
<li>Fair and competitive salary at every stage of your growth</li>
<li>Meaningful ownership in the business through our employee option scheme</li>
<li>Flexible working hours, with hybrid working at its heart</li>
<li>A culture built on passionate, growth-minded people</li>
<li>A flexible approach to holiday</li>
<li>Opportunities to travel to our offices around the world</li>
<li>An open and creative environment where you can help us define the future of BVNK, its culture, and its opportunity sets</li>
</ul>
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we'd encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in
<ul>
<li>Azure: AZ-900, AZ104</li>
<li>365:&nbsp;MS-900, MS-102</li>
<li>Server 2016/2019/2022</li>
</ul>
</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives with our Learn to Earn&nbsp;program</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
Powered by JazzHR
YbYim0fTrM

<h3>Job Description</h3>
Job Description
We are looking for an outgoing and dynamic&nbsp;Technical Support Engineer to contribute to the successful support, operation, and delivery of business-critical applications and networked business resources for our end-users and the enterprise. The Technical Support Engineer will be responsible for providing ongoing support, provisioning, and maintenance of user-facing and internal QES business operating resources. Collaboration with the infrastructure team is essential, as the Engineer will work with existing ERP and business solutions, as well as new implementations, ensuring alignment with user needs and overall business objectives. Daily tasks will primarily involve provisioning, support, and maintenance of systems and resources.
At QES, we believe in fostering a culture of collaboration and prioritizing the needs of others. We emphasize a work-life balance and value both professional excellence and personal well-being. Every individual we serve is considered a valued customer, and their satisfaction is paramount.
 Responsibilities: 
<ul>
<li>Ensure 24x7 availability of QES production and ERP systems user availability.</li>
<li>Implement and maintain Microsoft Azure / Autopilot / Intune, WSUS and/or other solutions as needed.</li>
<li>Analyze user tickets, requests, issues, and perform routine corrective and supportive actions.</li>
<li>Monitor, optimize and allocate user facing systems and resources required for QES operations.</li>
<li>Safeguard company data against accidental or unauthorized damage, modification or disclosure.</li>
<li>Assist in the provisioning and application of redundant systems and procedures, for HA and DR.</li>
<li>Document and maintain documentation of singular and repeatable processes and solutions.</li>
<li>Provide user training and address user-facing system-related inquiries.</li>
<li>Support general Infrastructure team initiatives as needed.</li>
</ul>
Qualifications: 
Key Skills and Competencies Needed
<ul>
<li>Experience in troubleshooting user resources, systems preparation, and system imaging.</li>
<li>Prior experience working in a fast-paced business environment.</li>
<li>Excellent communication skills and a courteous demeanor.</li>
<li>Experience and/or familiarity with ERP systems and solutions is a plus.</li>
<li>Proficiency in Microsoft Windows server core services, features, and endpoint management solutions.</li>
<li>Knowledge of or experience with most of the following technologies and concepts: Antivirus solutions, Support ticketing processes, Office 365, Active Directory, VPN, SSL, FTP, AWS, Azure (Entra), MS Teams, MFA solutions, Windows and MAC desktop OS management. Of specific interest is Autopilot and Intune</li>
<li>Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative or proactive measures.</li>
</ul>
Minimum Qualifications
<ul>
<li>At least 2+&nbsp;years of experience performing system and custom application maintenance while supporting infrastructure and operations in a high SLA production environment.</li>
<li>Demonstrable skill within the Microsoft product ecosystem, including Azure, Entra, AD, Core services, WSUS, AutoPilot and Intune etc.</li>
<li>Strong familiarity with networking and general network elements</li>
<li>Strong understanding of IT systems and infrastructure</li>
<li>Ability to diagnose and resolve technical issues efficiently.</li>
<li>Aptitude for conveying technical concepts to non-technical users effectively.</li>
<li>Dedication to working effectively in a team environment.</li>
</ul>
Personal Attributes
<ul>
<li>Analytical and adaptable problem solver and troubleshooter</li>
<li>Responsive, collaborative, and adaptable Team member.</li>
<li>Should be a highly motivated self-starter and contributor.</li>
<li>Strong interpersonal, verbal, and written, communication style.</li>
<li>High degree of personal integrity and ability to maintain strict confidentiality.</li>
<li>Commitment to upholding and promoting the organization’s values and philosophy, particularly regarding corporate ethics, integrity, and priorities.</li>
<li>Ability to work without supervision on short-term projects.</li>
<li>Results oriented with keen attention to detail.</li>
</ul>
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dedication to providing exceptional customer support.
Company DescriptionQuality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We’re an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD’s, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations. 
<h3>Company Description</h3>
Quality Electrical Systems is an electrical equipment manufacturer in West Jordan, UT. Our state-of-the-art facility has 350,000 square ft of manufacturing space and 75,000 square ft of inventory space. We’re an innovative company with countless years of combined experience in the industrial electrical industry. Our primary markets are data centers, oil/gas, water/wastewater, and mining and we have OEM manufacturing contracts with many major international manufactures such as GE/ABB, Yaskawa, Danfoss, TMEIC, and others. After 30 years of business, we now produce a wide variety of custom electrical products including Switchgear, E-Houses, VFD’s, and more that ship to customers worldwide. We are community driven and believe in fostering a collaborative and supportive environment where employees can thrive and grow their careers with a team that delivers exceptional and quality results exceeding our customers' expectations.

<h3>Job Description</h3>
Job Description
 

Job Title: SupportEngineer II
Department: Professional Services
FLSA Status: Exempt 
Last Modified: 11/12/2025
Level: T2
Location: Washington D.C. / Virginia /Maryland

Company Overview
Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit <a href="http://www.comtech.com" target="_blank">www.comtech.com</a>.
We’re seeking curious, growth-minded thinkers to help shape our vision, structures, and systems; playing a key role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply. 

Summary
Support Engineer II will provide 24x7x365 support to Comtech customers, working on a shift schedule. Tier-2 engineers provide next level technical support, with responsibility for receiving all incoming customer requests for technical support via phone, email, and the customer web portal. Tier-2 engineers provide extended troubleshooting with the customer.

Key Responsibilities:
<ul>
<li>Participate in a shift duty schedule in support of 24x7x365 operations.</li>
<li>Monitors and responds to all incoming email, telephone and customer Portal requests in a timely manner. </li>
<li>Maintains all open tickets, providing continual ticket updates to the customer, and ensuring that tickets are updated regularly. </li>
<li>Uses the Comtech trouble ticketing system to record, and process the customer reported issues. </li>
<li>Recreate and debug customer issues using the Engineering Support Center lab. Accurately document the observed problem and describe the steps required to reproduce the reported anomalous behavior/issue. Maintain detailed documentation of all ESC lab troubleshooting activities in the corresponding ticket.</li>
<li>Take escalations from lower-tier with commitment to resolved</li>
<li>Escalate critical or high priority issues immediately to the next Tier of support or engineering when applicable. </li>
<li>Provides technical support to our customers, leading and directing troubleshooting activities and resolving product related issues including the following:</li>
<li>Product troubleshooting, configuration and usage. </li>
<li>Product networking/IP configuration.</li>
<li>RF and Satcom troubleshooting.</li>
</ul>

Requirements:
<ul>
<li>Experience in the field of data networking, with a high level awareness of typical applications of major IP networking technologies, including LAN/WAN technologies such as IP routing and switching (switches, routers, VoIP gateways, fire walls, VPN concentrators etc.). </li>
<li>IP protocols (including TCP/IP, UDP, SNMP, IPSec, Telnet). </li>
<li>Communication and analytical skills (excellent command of the English language is required).</li>
<li>Good understanding of satellite communications and RF equipment.</li>
<li>Cisco Certifications CCNA</li>
</ul>
Desirable Knowledge and Skills:
<ul>
<li>Cisco CCNP), or equivalent.</li>
<li>Previous experience in a technical support center role will be a plus.</li>
</ul>

Education &amp; Experience:
<ul>
<li>BSEE/BSCS or equivalent technical training, or an equivalent of four (4) years of related experience.</li>
</ul>

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Support Engineer II (Technical)

<h3>Job Description</h3>
Job Description
Technical Support Engineer II opportunity with a leading Data Center operations team in Henderson, NV. This is a 4-month, fully onsite contract role. Job Title: Technical Support Engineer II Duration: 4 Months Location: Henderson, NV (Fully Onsite) Pay Rate: $35 to $40/hr W2 Schedule: Monday – Friday, Normal Pacific Time Business Hours Client: Fortune 10 company Project Overview: The team’s mission is to reduce or minimize damage to Data Center hardware by inspecting, testing, and repairing critical components to maintain the reliability of cutting-edge infrastructure in the data center environment. Position Summary: This quality assurance role focuses on monitoring and minimizing damage to data center hardware. The engineer will support on-site leadership in managing and auditing processes related to the handling and repair of damaged parts. Key Responsibilities: Conduct inspections and spot checks across staging areas for proper handling, packaging, and storage. Execute the damaged parts process including verification and quarantine procedures. Identify and escalate hardware damage issues. Support field campaigns and failure investigations (Excursion Support). Top Daily Tasks: Perform DIMM testing and Post Package Repair (PPR). Conduct special inspections and repairs of critical parts. Execute Printed Circuit Board Assembly (PCBA) quick testing (~100 boards/week). Verify damage for up to 100 parts per week. Perform part repairs: Clean thermal paste from CPUs. Straighten bent connectors. Replace missing components (CPU carriers, dust covers, etc.). Audit handling, ESD, and packing processes at data center touchpoints. Mandatory Qualifications: Education: Bachelor’s Degree or equivalent experience in a technical field. 3+ years of experience in a technical role. General knowledge of data center hardware components (e.g., motherboards, DIMMs, hard drives, network cards, optics). Ability to perform first-level failure analysis (FA) on electronic parts. Familiarity with mechanical defects in electronic components. Ability to sit for extended periods performing detailed inspections. Experience using inspection tools (stereo microscopes, ring lights). Proficiency with PC-based data entry and reporting. Ability to write process instructions/SOPs. Strong interpersonal and influencing skills. Ability to lift and handle medium to heavy materials. Preferred Qualifications: Quality assurance experience in the electronics industry. Background in troubleshooting and repairing server, storage, and networking equipment. Proficiency in spreadsheets and database tools. Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. #LI-UK2

77,849 technical support engineer Jobs