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<h3>Job Description</h3>
Job Description
The Company:
Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&amp;D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&amp;D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability.
 
The Position:
We are looking for a Technical Quality Engineer to join the Service Engineering team, supporting the ongoing analysis and reporting efforts for Sungrow’s performance with our PV and BESS products. The right person will have a strong analytics background with equal parts technical and anaylical skills. Duties require broad conceptual judgment, quantitative thinking, strong initiative, and ability to deal with complex technical problems. This position will enable the Service Engineering group to deliver value and a clear picture on product performance at project sites. Ideal candidates are proactive, goal-oriented, and team-players. They will work independently yet integrate with other teams comfortably with field service and CoE team. This is a very dynamic and fast-track position reporting to Fleet Rework Manager - Service.
 
Essential Duties and Responsibilities:
<ul>
<li>Communicate with customers on technical issues for engineering change cases</li>
<li>Provide technical support to vendors working on-sites for engineering change projects</li>
<li>Generate ad hoc data analysis and research across PV and BESS products</li>
<li>Provide trainings and on-site quality check to service vendors</li>
<li>Quality trend of the components. An analysis of if there are any potential quality risks for a certain part, also needs to come up with a suggestion for the parts planning team for putting more inventory of certain parts.</li>
<li>Put a summary of the potential quality issues and the quality issues happening. Pushing HQ team to come up with RCA and resolution. Push to have rework to mitigate risk of downtime due to component defects or malfunction. </li>
<li>A summary of the reworks under processing now. Especially for the critical reworks and critical customers.</li>
<li>Review and work with HQ to update rework procedures.</li>
<li>Additional duties as assigned by Fleet Rework Manager.</li>
</ul>
Minimum Requirements:
<ul>
<li>Solar experience is a must</li>
<li>Mandarin speaking is a plus</li>
<li>Must possess analytical skills and quality background</li>
<li>Must possess effective written and verbal communication skills</li>
<li>Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook). Airtable experience a plus</li>
<li>Ability to analyze opportunities, define successful approaches, and proactively solve problems.</li>
<li>Ability to drive complex programs across organizational structures while balancing the day-to-day tactical needs of the program.</li>
<li>Ability to have meetings during non-office with HQ or other regions</li>
<li>2+ Years of quality related background</li>
</ul>
Education or Desired License and Certificates:
<ul>
<li>Engineering or Quality degree or equivalent experience</li>
</ul>
Competencies:
<ul>
<li>Problem solving/analytical skills</li>
<li>Self-starter, strong initiatives and an excellent communicator</li>
<li>System and product level mindset</li>
<li>Organization, detailed-oriented nature and strong initiative</li>
<li>Experience in risk and change management.</li>
</ul>
Travel:
<ul>
<li>Approximately 40%</li>
</ul>
Work Location and Status:
<ul>
<li>Contract-to-Hire position based in Houston office</li>
</ul>
Compensation:
<ul>
<li>Compensation commensurate with experience</li>
<li>Competitive benefits package and employee programs</li>
<li>Strong personal and company growth opportunities</li>
</ul>
 
For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $95,000 - $120,000 This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.
 
 
Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.Thank you for your interest in Sungrow.
 
#LI-LV1

Technical Quality Engineer

<h3>Job Description</h3>
Job DescriptionSalary: 64000 
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
 
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.
 
In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues remotely. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.
 
Key Accountabilities:
Technical Support &amp; Troubleshooting
<ul>
<li>Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.</li>
<li>Assist customers with problematic equipment and recommend appropriate solutions.</li>
<li>Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns</li>
<li>Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.</li>
<li>During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency</li>
<li>Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.</li>
<li>Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.</li>
</ul>
 
On-Site Support &amp; Coordination
<ul>
<li>If an issue cannot be resolved remotely, coordinate and schedule a field service technician or authorized service partner (ASP) for an on-site inspection and diagnosis, ensuring they have a detailed scope of work.</li>
<li>Travel to local project sites (~10% of the time) for hands-on troubleshooting, start-up assistance, and commissioning of Armstrong supplied equipment.</li>
<li>Review field service reports from technicians and ASPs, update customers on findings, and communicate any necessary recommendations or required actions.</li>
<li>Provide customers with quotes for additional work or replacement parts based on field service reports and recommendations.</li>
</ul>
Customer Support &amp; Service Request Management
<ul>
<li>Respond to customer-submitted tickets for warranty claims and service requests, determining the nature of the issue and whether it qualifies as a warranty concern.</li>
<li>Take ownership of assigned tickets, ensuring timely resolution and proactive communication with customers.</li>
<li>Follow up with logistics teams on service-related tickets, ensuring prompt handling and shipment of required parts.</li>
<li>Recommend appropriate replacement part numbers to customers based on troubleshooting findings and service history.</li>
</ul>
 
Performance &amp; Process Improvement
<ul>
<li>Maintain and improve KPI targets, including average response time and ticket closure time.</li>
<li>Multitask efficiently by logging cases in the system while actively troubleshooting with customers.</li>
<li>Work with service coordinators and the National Service Manager to ensure effective scheduling and dispatch of field technicians and ASPs.</li>
<li>Collaborate with internal teams and vendors to enhance products and service processes, implementing improvements to reduce cycle times and enhance customer experience.</li>
<li>Provide feedback on new products received from customers, working with product owners to drive enhancements from a service perspective.</li>
<li>Participate in value stream meetings to provide feedback from a service perspective for product development and improvements.</li>
</ul>
What Were Looking For
To thrive in this role, you should bring:
 
Education &amp; Experience
<ul>
<li>Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience</li>
<li>Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered</li>
<li>At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.</li>
<li>Experience with engineering, manufacturing, and distribution operations is an asset.</li>
<li>Public speaking and training experience is a plus.</li>
</ul>
 
Technical Expertise
<ul>
<li>Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.</li>
<li>Familiarity with building automation communication protocols such as BACnet and Modbus.</li>
<li>Experience with Tridium Niagara and wireless networking is a definite asset.</li>
<li>Hands-on experience with troubleshooting VFDs, PLCs, HMIs, and control panels.</li>
</ul>
 
Skills &amp; Abilities
<ul>
<li>Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.</li>
<li>Creative problem-solving skills and ability to conduct root cause analysis.</li>
<li>Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.</li>
<li>Strong team-oriented leadership skills with a proactive, action-driven approach.</li>
<li>Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.</li>
<li>Excellent communication skills with the ability to engage in open and authentic discussions in all situations.</li>
<li>Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.</li>
</ul>
 
Why Armstrong Fluid Technology?
By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Location: Hybrid (Preferred DC Metro Area) Employment Type: Full-Time
About the Opportunity
Merlin Cyber is looking for a Technical Solutions Engineer for our Post-Quantum Cryptography (PQC) Technical Practice Area. This individual will serve as technical pre-sales, lead initial deployments, and provide Tier 1/2 support for our customers and partners. This role spans the full customer journey: engaging technically during pre-sales, leading secure deployments, and providing hands-on technical support during early operations. You'll help clients discover and manage their cryptographic infrastructure and prepare for a quantum-ready future.
Our customers include U.S. federal agencies and critical infrastructure providers, where mission success depends on crypto discovery, modernization, lifecycle management, and agility.
Key Responsibilities
Pre-Sales Engineering
<ul>
<li>Provide technical consultation and architectural guidance related to the deployment of portfolio tools that perform cryptographic inventory and analysis. To include SaaS, on-premises, and container installations.</li>
<li>Perform product demonstrations, proof-of-concept implementations, and technical briefings to illustrate value and differentiation with a focus on tool integrations and advanced dashboard configuration.</li>
<li>Contribute to technical sections of proposals, white papers, and compliance mappings (e.g., FedRAMP, FIPS 140-3, NIST, CSfC guidelines).</li>
</ul>
Initial Deployment
<ul>
<li>Execute onboarding and configuration in cloud and hybrid environments, including AWS GovCloud, Azure Government, and on-prem setups.</li>
<li>Integrate platform with enterprise cryptographic stores, PKI, HSMs, and certificate management tools.</li>
<li>Enable crypto asset discovery across distributed environments, including containers, applications, and legacy systems.</li>
<li>Facilitate admin training and early operational use of the system.</li>
</ul>
Tier 1 and Tier 2 Support Engineering
<ul>
<li>Serve as the primary point of contact for customer-reported technical issues during onboarding and early production phases.</li>
<li>Provide Level 1 triage, including issue categorization, replication, and logging.</li>
<li>Deliver Level 2 technical troubleshooting: logs analysis, API call tracing, platform configuration review, and detailed root cause diagnosis.</li>
<li>Work with engineering and product teams to escalate and resolve deeper software bugs or feature gaps.</li>
<li>Document support cases, resolutions, and lessons learned in knowledge base articles or FAQs.</li>
<li>Assist in refining support workflows and SLAs for mission-critical federal environments.</li>
</ul>
Qualifications
Required
<ul>
<li>Bachelor’s degree in computer science, cybersecurity, or related technical field.</li>
<li>4+ years of experience in pre-sales, solution engineering, or technical consulting.</li>
<li>2+ years of hands-on deployment or integration of SaaS/cloud-based security solutions (especially in government or regulated environments).</li>
<li>2+ years of experience supporting enterprise software, including Tier 1 or Tier 2 technical support.</li>
<li>Deep familiarity with cryptographic technologies: TLS/SSL, PKI, HSM, digital certificates, keys, and standard encryption schemes.</li>
<li>Experience working with federal security compliance frameworks (e.g., FISMA, FedRAMP, NIST SP 800-53, ICD-500 and relevant series).</li>
<li>Strong communication and presentation skills for both technical and executive audiences.</li>
</ul>
Preferred
<ul>
<li>Experience managing support queues and customer case triage processes using platforms like Zendesk, Jira, or ServiceNow.</li>
<li>Knowledge of cryptographic agility, post-quantum cryptography, or NIST SP 800-57, 800-130, or 800-131A</li>
<li>Knowledge of log aggregation tools (e.g., Splunk, ELK stack) and debugging tools (e.g., Wireshark, curl, Postman).</li>
<li>Ability to write support and troubleshooting documentation (e.g., KB articles, runbooks).</li>
<li>Familiarity with cloud-native infrastructure (Kubernetes, Docker, IAM, VPCs) and DevOps tooling (Terraform, Ansible, Git).</li>
<li>Active Secret clearance or ability to obtain one</li>
</ul>
Work Environment &amp; Location
This role is hybrid; candidates located near the DMV (D.C., Maryland, Virginia) are preferred due to occasional collaborative sessions at our headquarters inTysons Corner, VA.
Why Merlin Cyber?
At Merlin Cyber, you'll be part of a visionary team at the forefront of cybersecurity innovation for the public sector. We provide an exceptional environment to experiment, collaborate, and excel, supporting impactful missions and solutions. Join us to define and showcase the future of cybersecurity.

Technical Solutions Engineer

<h3>Job Description</h3>
Job Description
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
With over $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.
A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
To learn more about fairlife and its complete line of products, please visit fairlife.com.
The construction of fairlife's manufacturing facility in Webster, NY is underway. This state-of-the-art, 750k sq ft, greenfield plant is expected to be operational in late 2025 and will lay the foundation for fairlife's next phase of growth as the leading dairy nutrition provider. While coupling the industry's latest technologies and fairlife's operational excellence to build this world-class facility, fairlife plans to hire 250 new employees and bring in approximately 5 million lbs. of milk a day, with room to grow over the coming years.
job purpose: Under limited supervision, the Technical Processing Engineer (TPE) will provide technical solutions and expertise in operations, engineering, and maintenance. The TPE will manage, coordinate, and oversee technical projects, maintenance, and engineering solutions. This individual will plan, direct and execute all projects with necessary vendors and in-house resources. They are responsible for ensuring and improving the performance, productivity, training and efficiencies for the Webster, NY plant through provision of effective methods, controls, and strategies.
responsibilities: 
<ul>
<li>Manage strategic, technical projects and tasks in an extremely fast-paced environment</li>
<li>Serve as a top resource and technical expert for the processing department in all disciplines of maintenance, processing equipment, and production</li>
<li>Ability to program, modify and adjust PLC logic (Rockwell platform), VFD's, network switches</li>
<li>Engineer solutions using poke yoke mentality to improve processing equipment reliability. Assist technical engineers, maintenance, and ICT personnel with fishbone and 5-why lean practices for troubleshooting and resolving reoccurring issues</li>
<li>Work hand in hand with plant vendors to reverse engineer critical parts/components of equipment. Ensure quality parts are made to specification and assign revisions for precise documentation</li>
<li>Lead the planning and implementation of processing technical projects. Develop plans, manage budget, plan and schedule project timelines, track project deliverables using appropriate tools, provide direction and support to project team, constantly monitor and report on progress of the project to all stakeholders, implement and manage project changes and interventions to achieve desired project outputs and evaluations and assessment of project results</li>
<li>Modify and update P&amp;ID's prior to and after project execution</li>
<li>Coordinate, assist, plan, and monitor the work of the maintenance and processing departments. Monitor performance, discover root cause, MTBF implement improvements to eradicate variances. Provide technical support where necessary</li>
<li>Develop, train, assist, support, and collaborate to maintain a continuous improvement culture throughout the entire facility, across all departments forging an innovative environment which utilizes data tools available to drive root causes</li>
<li>Perform miscellaneous job-related duties as assigned</li>
</ul>
skills/qualifications required: 
<ul>
<li>Bachelor's degree in Mechanical/Electrical Engineering or related discipline required</li>
<li>Minimum of 10 years' experience directly related to the duties and responsibilities specified</li>
<li>Automation experience required (RsLogix5000, FactoryTalk, TPM)</li>
<li>Aseptic/Dairy experience required including UHT's, homogenizers, separators, filtration plants, mixproof valves, motors, pumps</li>
<li>Ability to update P&amp;ID's, mechanical/electrical prints (CAD/SolidWorks preferred)</li>
<li>Skilled in organizing resources and establishing priorities</li>
<li>Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures</li>
<li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community</li>
<li>Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues</li>
<li>Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to analyze and assess training and development needs</li>
<li>Knowledge of computerized information systems used in quality assurance, maintenance, and ERP applications</li>
<li>Able to understand and utilize engineering drawings, operating manuals, and blueprints to conduct business</li>
<li>Able to stand for extended periods of time, lift a minimum of 40 lbs. on an occasional basis, and able to climb ladders and work at elevations of 75 feet</li>
<li>Ability to handle ambiguity and work in a fast paced, entrepreneurial environment</li>
<li>Ability to work all shifts including off shifts</li>
<li>Knowledge of USDA, State, Federal regulations for a dairy manufacturing facility a plus</li>
</ul>

position location: Webster, NY
trave requirements: 50% through end of year. 10% steady state
exempt/nonexempt: exempt
base pay range: $115,000 - $130,000
*Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.
In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email <a href="mailto:careers@fairlife.com" target="_blank">careers@fairlife.com</a>.
 For Recruitment Agencies At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team.
As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list.
Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.

Technical Processing Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes. Your quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations..
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations</li>
<li>Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements</li>
<li>Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system</li>
<li>Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners</li>
<li>Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers</li>
<li>Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers</li>
<li>Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools</li>
<li>File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Provide on-call support 24x7 on an as-needed basis including weekend and holidays</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients</li>
<li>Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching</li>
<li>Understanding of packet flow across multiple OSI layers</li>
<li>Extensive experience troubleshooting Remote Access VPN solutions</li>
<li>Ability to independently debug broad, complex, and unique networks with mixed media and protocols</li>
<li>Proficiency with network troubleshooting tools</li>
<li>Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates</li>
<li>Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred</li>
</ul>
Preferred Skills:
<ul>
<li>Experience working with U.S. government, federal, state, or local agencies</li>
<li>Virtualization experience (AWS, Azure, VMware, OpenStack)</li>
<li>Experience with Windows, Mac OS, and Linux (debugging, editing registries, plist, etc.)</li>
<li>Multi-vendor interoperability exposure</li>
<li>Authentication protocols – LDAP, TACACS+, Radius, SAML</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience</li>
</ul>
 Additional Information 
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure&nbsp;
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between&nbsp;$108000/YR - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

Sr. Technical Support Engineer, US Government, Strata

<h3>Job Description</h3>
Job Description
Job Title: Sales Technical Support / Controls Engineer Location: Darien, IL area (Local Candidates only and no sponsorship is provided) Job Type and Duration: Direct hire Pay range: Up to 110/k (plus or minus based on experience) Our client is an internationally recognized company that provides engineered equipment and control systems for use in many industries. Our expertise in engineering, programming, fabrication, and system commissioning enables us to provide high quality solutions for a wide variety of industries. We offer our employees opportunities to be involved in new process and innovations, with a culture that includes a casual dress code and flexible working hours. The Sales Technical Support / Controls Engineer will support Roofing Systems and Integration Sales along with engineering and commissioning of smaller integration projects. Sales Support Responsibilities:
<ul>
<li>Attend Request for Quote Walk throughs:</li>
</ul>
Gather information needed for sales to produce a quality proposal.
<ul>
<li>Site investigations for Proposals:</li>
</ul>
Investigate systems with more detail than the Request for Quote Walk though. Collect data: Drive Horsepower's Motor horsepower's Enclosure sizes and posable locations Conduit runs Operator stations and functions Field devices and locations
<ul>
<li>Procure Installation proposals from Electrical Contractors:</li>
</ul>
Create Electrical Contractor Task lists that Electrical Contractors can reference in their proposals Walk Electrical Contractors though job sight Review and evaluate Electrical Contractor proposals Control Engineering Responsibilities:
<ul>
<li>Engineer smaller projects (Projects with less than 200hours of engineering)</li>
</ul>
Electrical Schematics Bill of Materials Programming Panel Test
<ul>
<li>Commission and Start-Up of engineered systems:</li>
</ul>
Smaller projects should take less than a week Qualifications/Requirements:
<ul>
<li>BSEE, BSME, or equivalent experience</li>
<li>Demonstrate a commitment to follow-through</li>
<li>Highly effective customer relationship skills</li>
<li>Field experience in industrial manufacturing plants</li>
<li>Effective communication and interpersonal skills</li>
<li>Organizational and analytical skills</li>
</ul>
<ul>
<li>Display professional and technical confidence in a sales position</li>
<li>Travel estimated at 25-30%, most trips to be less than one week</li>
</ul>
<ul>
<li>Experience with AutoCAD</li>
<li>Proficient with Microsoft Word and Excel</li>
<li>Ability to program PLCs; Rockwell Automation and others</li>
<li>Abilit to program HMIs:</li>
</ul>
Panelview ME and SE Wonderware Ignition Salary and Benefits:
<ul>
<li>Salary commensurate with experience</li>
<li>Benefits including health insurance, dental insurance, vision, life/LTD/AD&amp;D insurance, short term disability, 401k match, 10 paid holidays, 10 vacation days and 5 sick days</li>
<li>The chance to make an impact with a growing company</li>
</ul>
Company DescriptionESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm. ESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers. View jobs: <a href="http://www.espocorp.com/jobs" target="_blank">www.espocorp.com/jobs</a> 
<h3>Company Description</h3>
ESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm. \r\n\r\nESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers. \r\nView jobs: <a href="http://www.espocorp.com/jobs" target="_blank">www.espocorp.com/jobs</a>

Technical Sales Support / Controls Engineer 25-00381

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
*** Work hours 2:00pm-11:00pm Central ***
Your Career
You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes. Your quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations.
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations</li>
<li>Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements</li>
<li>Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system</li>
<li>Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners</li>
<li>Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers</li>
<li>Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers</li>
<li>Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools</li>
<li>File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Provide on-call support 24x7 on an as-needed basis including weekend and holidays</li>
</ul>
Qualifications 
Your Experience
<ul>
<li>Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients</li>
<li>Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching</li>
<li>Understanding of packet flow across multiple OSI layers</li>
<li>Extensive experience troubleshooting Remote Access VPN solutions</li>
<li>Ability to independently debug broad, complex, and unique networks with mixed media and protocols</li>
<li>Proficiency with network troubleshooting tools</li>
<li>Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates</li>
<li>Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred</li>
</ul>
Preferred Skills:
<ul>
<li>Experience working with U.S. government, federal, state, or local agencies</li>
<li>Virtualization experience (AWS, Azure, VMware, OpenStack)</li>
<li>Experience with Windows, Mac OS, and Linux (debugging, editing registries, plist, etc.)</li>
<li>Multi-vendor interoperability exposure</li>
<li>Authentication protocols – LDAP, TACACS+, Radius, SAML</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
 Additional Information 
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

<h3>Job Description</h3>
Job Description
Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.
Responsibilities:
• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.
• Assist with onboarding/offboarding of users, including account creation and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets in a timely and professional manner.
• Escalate unresolved issues to Level Two Engineers when necessary.
• Document support steps, resolutions, and system configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.
Requirements:
• 0–2 years of experience in an IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory, and user management.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize tasks and respond with a sense of urgency.
• Excellent communication skills and customer service mindset.
• Ability to follow procedures and escalate when appropriate.
• Willingness to learn new technologies and grow within the role.
• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.
Why Join Us?
• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Work on cutting-edge technology solutions for a variety of industries.
Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients. 
<h3>Company Description</h3>
Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

Level One Technical Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
**To comply with U.S. federal government requirements, U.S. citizenship is required for this position.**
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career &nbsp;
As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.
You will actively contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity. Your prompt support for our clients ensures swift resolution to keep their environments secure. This requires you to move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.
Your Impact
<ul>
<li>Offer technical support to customers and partners</li>
<li>Effectively manage support cases from recording to resolution, including timely follow-ups</li>
<li>Conduct fault isolation and root cause analysis for technical issues</li>
<li>Author Technical Support Bulletins and other technical documentation in the Knowledge Base</li>
<li>Review technical content for training, marketing, manuals, and troubleshooting guides</li>
<li>Travel to customer sites for critical situations, expediting resolutions as needed</li>
<li>Provide configurations, troubleshooting, and best practices to customers</li>
<li>Collaborate with the Engineering team to influence product operability</li>
<li>Participate in weekend on-call rotation and provide after-hours support as required</li>
<li>Communicate complex technical issues effectively to internal and external stakeholders</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)</li>
<li>Analytical troubleshooting skills in Linux, displaying problem-solving abilities</li>
<li>Strong proficiency in software and infrastructure troubleshooting, testing, and debugging</li>
<li>Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols</li>
<li>Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing</li>
<li>Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)</li>
<li>Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards</li>
<li>Exposure to SIEM, vulnerability management tools, and firewalls&nbsp;</li>
<li>Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities</li>
<li>Comfortable collaborating across diverse cross-functional teams with open communication</li>
<li>Previous experience in a customer-facing technical support role (Support Engineer) - advantageous</li>
<li>Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction</li>
<li>Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)</li>
<li>A bachelor's degree in computer science or related discipline or equivalent experience</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure&nbsp;
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between&nbsp;$108000 - $175200/YR. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

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