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<h3>Job Description</h3>
Job DescriptionSalary: DOE 
Child and Family Guidance Center is seeking a client centeredHealth Services Specialistat our Kaufman clinic office. The Health Services Specialist is a front-line administrative position at a Child and Family Guidance Center clinic. HSS are responsible for providing excellent customer service to internal and external stakeholders while maintaining confidentiality. HSS provides administrative support for our clinics, management and clinicians.
 
Duties/Responsibilities:
<ul>
<li>Performs new patient registration, updates patient information, enters data entry of demographics, and any other required information.</li>
<li>Verifies insurance benefit coverage to include co-pays, deductibles and co-insurance. Ensures accurate activations of plans and programs and records special notations in patient account software; assists patient with registration. To be completed at patient check in or prior to patient appointment.</li>
<li>Conducts eligibility screening on patients for various programs available through the Center, including predetermination. Refers patients who do not have insurance coverage to QMHP for assistance with application completion for special funded programs. Performs follow-up eligibility process to include contacting patient for additional information and contacting the funding source for eligibility status.</li>
<li>Prepares for the next day clinic session to include reviewing and confirming appointments, noting alerts for payments and balances, obtaining current insurance information, obtaining referrals updating proof of income, pre-registering patients, and screening patients for program eligibility.</li>
<li>Processes patient payments and ensures payments are applied correctly in patient accounts.</li>
<li>Regularly monitors and ensures assigned providers' schedules are filled at capacity via walk-ins and call reminders to members with next day appointments by 10:00 AM daily.</li>
<li>Oversees the general waiting area, by ensuring member check-in process is efficient, and reporting problems or irregularities to appropriate authorities.</li>
<li>Performs patient dismissal to include scheduling of follow up appointments and collects remainder of patient portion of current charges.</li>
<li>Oversees clinic nightly closure to ensure all patients have been dismissed from building. HSS remains on site until last patient is dismissed.</li>
<li>Obtains and records patient vitals in electronic health records system.</li>
<li>Processing of medical records requests.</li>
<li>Ensures the protection and security of a consumers personal, confidential and identifiable information in a professional and responsible manner, according to the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Provides exceptional internal and external customer service.</li>
<li>Excellent verbal, written and organizational</li>
<li>Ability to provideexceptional internal and external customer service.</li>
<li>Possesses computer skills with proficiency in data entry and keyboarding skills</li>
<li>Able to work in a high volume and fast paced</li>
<li>Self-motivated, detail-oriented individual with a team player</li>
<li>Ability to lead, train, mentor and manage designated direct reports.</li>
<li>Perform job responsibilities without violating ethical, state or federal codes</li>
<li>Must be willing to work other clinic locations, as needed</li>
</ul>
 
Minimum Requirements:
<ul>
<li>High school diploma or equivalent.</li>
<li>Minimum two years' experience in medical, hospital or clinic setting.</li>
<li>Knowledge of insurance verification and patient registration processes.</li>
<li>Knowledge of office equipment- facsimile, scanner and phone system.</li>
<li>Bilingual preferred</li>
</ul>
 
Physical Demands:
<ul>
<li>Physical demands of the job, including bending, sitting, lifting and</li>
<li>Must be able to listen and speak clearly with clients via telephone or</li>
<li>Must be able to lift 50 pounds.</li>
<li>Any other duties as assigned by Lead Patient Service Representative or Director of Revenue Cycle Management</li>
</ul>
 
Benefits:
Comprehensive benefits offered: Medical, Dental, Vision, Basic Life, Short term disability, Long term disability, Voluntary life, Accidental death &amp; dismemberment, Voluntary Accident, Critical Illness, Legal &amp; 401K
Paid time off (vacation and sick time)
 
About Us:
A community leader since 1896, Child &amp; Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan. At Child &amp; Family Guidance Center, we believe everyone deserves access to quality care, sono oneis ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities.

Health Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Our World-Class Team Begins with YOU!
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.
Do you have what it takes to be part of our World-Class team?
At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.
As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:
<ul>
<li>Prepare front office for daily activities.</li>
<li>Warmly greet patients, guests, vendors, and visitors</li>
<li>Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.</li>
<li>Collects co-pay if necessary and issues receipt.</li>
<li>Notifies physician office and/or clinic staff of patient arrivals.</li>
<li>Maintains accurate and timely patient information in Athena One databases.</li>
<li>Answer telephones and transfers caller to appropriate staff member</li>
<li>Help create an extraordinary patient experience!</li>
</ul>
EXPERIENCE:
<ul>
<li>Prior experience in a medical office setting preferred but we are willing to train.</li>
</ul>
Comp &amp; Benefits:
We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
<ul>
<li>Choice of two medical plans – HRA, HDHP/HSA options</li>
<li>Dental and Vision plan</li>
<li>Disability – short-term &amp; long-term, 100% employer paid.</li>
<li>Basic Life/AD&amp;D, 100% employer paid.</li>
<li>Voluntary Life/AD&amp;D available for employee, spouse, and children</li>
<li>Voluntary Critical Illness and Accident coverage</li>
<li>Generous Paid Time Off</li>
<li>Paid Holidays</li>
<li>Next day pay.</li>
</ul>
Barrow Brain and Spine is proud to be an equal opportunity workplace.
Preferred method of response is via our Careers page: (Careers and Job Postings at Barrow Brain and Spine)
 
 
Requirements:

Patient Services Specialist - Chandler

<h3>Job Description</h3>
Job DescriptionDescription:
Our World-Class Team Begins with YOU!
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.
Do you have what it takes to be part of our World-Class team?
At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.
As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:
<ul>
<li>Prepare front office for daily activities.</li>
<li>Warmly greet patients, guests, vendors, and visitors</li>
<li>Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.</li>
<li>Collects co-pay if necessary and issues receipt.</li>
<li>Notifies physician office and/or clinic staff of patient arrivals.</li>
<li>Maintains accurate and timely patient information in Athena One database.</li>
<li>Answer telephones and transfers caller to appropriate staff member</li>
<li>Help create an extraordinary patient experience!</li>
</ul>
EXPERIENCE:
<ul>
<li>Prior experience in a medical office setting preferred but we are willing to train.</li>
</ul>
Comp &amp; Benefits:
We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
<ul>
<li>Choice of two medical plans – HRA, HDHP/HSA options</li>
<li>Dental and Vision plan</li>
<li>Disability – short-term &amp; long-term, 100% employer paid.</li>
<li>Basic Life/AD&amp;D, 100% employer paid.</li>
<li>Voluntary Life/AD&amp;D available for employee, spouse, and children</li>
<li>Voluntary Critical Illness and Accident coverage</li>
<li>Paid Holidays</li>
</ul>
 
Barrow Brain and Spine is proud to be an equal opportunity workplace.
Preferred method of response is via our Careers page: (Careers and Job Postings at Barrow Brain and Spine)
 
 
Requirements:

Patient Services Specialist - Neuroplex

<h3>Job Description</h3>
Job Description
The Academic Services Specialist is responsible for the full administrative coordination of one or more academic programs, such as Residency, Academic, Fellowship, Education or Credentialing; and other duties as assigned. EDUCATION and/or EXPERIENCE * Bachelor’s degree in related field of study is preferred * Three to five years of administration of a program, preferably in higher education or healthcare setting * Accurate typing and data entry skills * Excellent organization and communication (oral and written) skills * Demonstrated proficiency of Microsoft Office Suite and software used by the department 
ESSENTIAL JOB FUNCTIONS
1. Specializes in managing the administrative activities of an academic program, such as Residency, Fellowship, or other academic programs, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications. 2. Maintains the clinical or internship site assignments. Arranges clinical or internship supervision at clinical or internship site by assignment of faculty or preceptor. Ensures appropriate evaluation processes are in place and each student/participant receives evaluations. 3. Schedules and oversees academic program activities in accordance with specifications (i.e. ACGME) and funding limitations. Maintains the assignment of faculty, facilities, and students. Ensures students/participants are progressing through training appropriately to achieve academic requirements. 4. Provides policy interpretation, technical advice and problem solving assistance to students/participants. Refers issues to other resources as appropriate. 5. Enhances student/participants experience by arranging extracurricular seminars, study sessions, or workshops. Develops, compiles, and writes program coursework communications and promotional literature for distribution, such as newsletters, brochures or flyers. Ensures materials for each training activity are available to student/participant and faculty member. 6. Prepares periodic reports, financial statements and records on academic program activities, progress, status or other special reports for management or outside agencies. Utilizes various evaluation methodologies and tracks results. Analyzes results and recommends appropriate action. Evaluates program effectiveness and recommends improvements.
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: <a href="https://www.umfpi.org/jobs/summary-employee-benefits" target="_blank">https://www.umfpi.org/jobs/summary-employee-benefits</a>

Academic Services Specialist - Surgery

<h3>Job Description</h3>
Job Description
BUSINESS SERVICES RELATIONSHIP SPECIALIST
Job Description
Job Title: Business Services Relationship Specialist Job Status: Full-Time FLSA Status: Non-Exempt
JOB DESCRIPTION Do you have a passion for customer service and building relationships? Do you enjoy finding solutions that help businesses operate more efficiently? The Business Services Relationship Specialist partners with business owners to do just that.
The Business Relationship Specialist works with both the retail and lending departments to provide a well-rounded suite of products for their customers. Providing solutions to aid in ACH processing, Remote Deposit, Positive Pay, Cash Management, Payment Processing, and other financial innovations.
Essential Functions
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help qualified individuals with disabilities perform the essential functions.
1. Represent and promote the company through participation in community events, civic/philanthropic groups, industry-specific forums, and meetings, ensuring the expansion of relationships, networks, and referral sources.
2. Build strong relationships with business owners, gaining an understanding of their needs and recommending financial solutions to help improve their daily operations.
3. Demonstrate strong working knowledge of company products, services, policies, and procedures, continually deepening your knowledge of trends, practices, and services within the competitive landscape.
4. Utilize sales and relationship management tools to identify and refer current and prospective clients, as well as maintain frequent contact.
5. Effectively partners with other team members and departments to deliver a full complement of business services.
7. Assist in the underwriting and preparation of business service products to be submitted for approval and onboard the originator on all platforms.
8. Be a member of the Business Services support team, which will include but not limited to: working with business customers to troubleshoot issues either on-site or virtually. 
9. Exhibits interpersonal and communication skills, providing an environment of open and authentic communication.
10. Adhere to all company service standards, serving as an example to other team members, as well as to our customers.
11. All other duties as assigned.
Competencies
1. Communication
2. Relationship Management
3. Critical Evaluation
4. Consultation
5. Business Acumen
6. Ethical Practice
7. Customer Service
8. Sales Acumen
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This job operates in a professional office environment and in an outside sales capacity. This role routinely uses standard office equipment such as laptop computers and smartphones.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.
Required Education and Experience
<ol>
<li>High School Diploma or Equivalent</li>
<li>1 Year Business-to-Business Sales Experience</li>
<li>Proficient in Microsoft Office</li>
<li>Able to Quickly Learn New Software</li>
<li>Valid Driver’s License</li>
</ol>
Preferred Education and Experience
 3 Years Business-to-Business Sales Experience, With 1 Year Troubleshooting/Customer Care Experience
 1 Year Current Banking Experience
We understand that benefits matter – we offer a competitive benefit package for all full-time employees which includes:
<ul>
<li>A workplace built on respect, integrity, and balance</li>
<li>Medical, Dental, Vision Insurance coverage options</li>
<li>401(k) Plan + Company Match</li>
<li>Competitive Pay starting at $20.00/hr</li>
<li>Career growth and opportunities for promotions</li>
<li>Paid Time Off, Holiday Pay, and Sick Time</li>
<li>Training for Professional and Career Development</li>
<li>Generous parental leave</li>
<li>Potential for annual performance bonus</li>
<li>Potential referral incentives</li>
</ul>

Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable)
AAP/EEO Statement Legence Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Business Services Relationship Specialist

<h3>Job Description</h3>
Job Description
E-Central Credit Union, a progressive $170 million institution, is seeking a Card &amp; Digital Services Specialist with a strong focus on card services and digital services. This role supports both internal teams and members, playing a key part in problem resolution, compliance, fraud monitoring, and audit reporting. Familiarity with digital fraud detection tools such as Verafin is essential to proactively identify and mitigate risk.
Key Responsibilities:
Card Services Support 
<ul>
<li>Assist with day-to-day card operations, including issuance, account maintenance, and transaction troubleshooting.</li>
</ul>
<ul>
<li>Investigate card-related fraud, disputes, and chargebacks using Verafin and processor tools; coordinate with third-party vendors as needed.</li>
<li>Support mobile wallet and digital card integration features.</li>
<li>Ensure card servicing activities align with regulatory and network requirements (e.g., Reg E, Visa).</li>
<li>Review various reports and audit transactions</li>
</ul>
Digital Services Support 
<ul>
<li>Provide second-level support for escalated issues related to Zelle, Transfer Now, online banking, and mobile platforms.</li>
<li>Investigate and resolve technical and transactional issues in collaboration with vendors, IT, and internal departments.</li>
<li>Monitor digital fraud alerts and suspicious activity using Verafin and other tools; take appropriate follow-up action.</li>
<li>Support system testing, configuration, and deployment of new digital features and service updates.</li>
<li>Maintain digital issue tracking, documentation, and audit logs for internal review and regulatory readiness.</li>
<li>Prepare and analyze digital service audit reports to identify trends, support compliance, and recommend improvements.</li>
</ul>
Member &amp; Staff Support
<ul>
<li>Act as the secondary point of contact for escalated card services and digital payment issues from frontline and member service teams.</li>
<li>Assist with card-related issues as needed, particularly in fraud, dispute, or service disruption scenarios.</li>
<li>Educate members and staff on the secure use of digital services, fraud prevention, and payment tools.</li>
</ul>
Compliance &amp; Audit Reporting
<ul>
<li>Generate, review, and maintain documentation and logs for both digital and card-related Verafin fraud cases and compliance tracking.</li>
<li>Support internal and regulatory audits with accurate reporting and follow-up documentation.</li>
<li>Contribute to the development of controls and process improvements in digital operations.</li>
</ul>
General Operational Support
<ul>
<li>Provide backup for back-office functions such as escheatment, wires, FinCen 314a, vault custodian, SSA requests, death claims, and ACH returns.</li>
<li>Collaborate across departments including Compliance, Risk, and IT to ensure effective and compliant delivery of services.</li>
</ul>
Qualifications:
<ul>
<li>High school diploma or equivalent required; associate or bachelor’s degree preferred.</li>
<li>3-5 years of experience in digital banking operations, card services, or back-office support in a financial institution.</li>
<li>Experience with digital payment platforms (Zelle, Transfer Now, ACH) and online/mobile banking systems.</li>
<li>Proficiency in fraud detection and case handling using Verafin.</li>
<li>Knowledge of relevant compliance standards (Reg E, NACHA, Visa/Mastercard guidelines).</li>
<li>Strong technical troubleshooting, analytical, and communication skills.</li>
<li>Familiarity with banking core systems and ticketing tools (e.g., Fiserv, Jack Henry, CO-OP).</li>
</ul>
 
This is a full-time (Monday-Friday, 8 hours/day, 40 hours/week) in-office position. The compensation for this position is $24-$32 per hour. When extending an offer of employment, the CU considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, as well as external market and organizational considerations.
E-Central offers a pleasant, supportive work environment and a competitive benefits package including health, dental &amp; vision, life &amp; disability, flexible spending account, 401(k) with profit sharing, loan discounts, 11 paid holidays, paid sick leave, and generous paid time off.

Card & Digital Services Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Overview:
The Digital Services Specialist is responsible for supporting the Bank’s digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. 
 
Primary Accountabilities / Responsibilities:
<ol>
<li>Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. </li>
<li>Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. </li>
<li>Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. </li>
<li>Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services.</li>
<li>Review checks deposited remotely through the Bank’s mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. </li>
<li>Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller.</li>
<li>Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements.</li>
<li>Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. </li>
<li>Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact.</li>
<li>Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. </li>
<li>Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. </li>
<li>For each eOpen account opened, review the associated Driver’s License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi.</li>
<li>Act as back-up for Treasury Services activities related to business customers’ access to digital services. </li>
<li>Create/update procedures as needed.</li>
<li>Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements.</li>
<li>Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines.</li>
<li>Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout.</li>
<li>Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities.</li>
<li>Performs related and unrelated duties as may be required.</li>
</ol>
 
Requirements:
Position Requirements:
The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities. 
Competencies Required:
<ul>
<li>Customer Focus</li>
<li>Results Oriented</li>
<li>Adaptability</li>
<li>Collaboration</li>
<li>Communication</li>
<li>Composure</li>
<li>Innovation</li>
<li>Self-Development</li>
</ul>
Work Environment/Physical Demands/Condition Requirements:
Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 
Equipment Used:
General office equipment: Computer, Telephone, Mobile devices
Compliance:
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 
Information Security:
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:
<ul>
<li>Remaining alert to and reporting malicious or suspected malicious email.</li>
<li>Participating in training opportunities to ensure continued protection of customer data.</li>
<li>Provide feedback where possible to help improve the Bank’s security culture.</li>
</ul>
Responsible for maintaining confidentiality of all sensitive information.
 
 
Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.
Applicants requiring reasonable accommodation in the application process should notify Human Resources. 
Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information 
to confirm that you are authorized to work in the U.S.A.
EOE/AA/D/V
Torrington Savings Bank is a drug free workplace.

Digital Services Specialist

<h3>Job Description</h3>
Job Description
Now Hiring Card Services Specialist! Job Title: Card Services Representative Location: Fully On-Site Type: Temporary (2-month coverage for medical leave; potential for extension or contract-to-hire if the incumbent does not return) Pay Rate: $18–$19/hour (Depending on Experience) Start Date: ASAP – In-person interviews begin next week
About the Role
LHH is seeking a professional and detail-oriented Card Services Representative to join our clien'ts team immediately. This is a critical support role covering a medical leave, with potential for long-term placement. The ideal candidate will have strong banking experience, preferably within a credit union, and hands-on expertise in credit card operations.
Key Responsibilities
<ul>
<li>
Support and back up all essential card processing functions, including debit, ATM, and credit card operations
</li>
<li>
Handle monetary and non-monetary exception reports related to card services
</li>
<li>
Process dispute and fraud claims in compliance with Visa rules, Federal Regulation Z, and Regulation E
</li>
<li>
Communicate professionally with members, vendors, and merchants to resolve card-related issues
</li>
<li>
Use systems such as PSCU, CO-OP, and EPISYS to manage card tasks and documentation
</li>
<li>
Maintain accurate records and assist with settlement adjustments and GL account support
</li>
<li>
Ensure compliance with internal procedures, federal regulations, and industry standards
</li>
<li>
Provide exceptional internal and external member service
</li>
</ul>
Qualifications
<ul>
<li>
1–3 years of experience in a financial institution (credit union experience strongly preferred)
</li>
<li>
Proven experience with credit card setup, maintenance, and dispute processing
</li>
<li>
Familiarity with Visa regulations and federal compliance standards
</li>
<li>
Strong communication skills and professional demeanor
</li>
<li>
Detail-oriented with excellent organizational and multitasking abilities
</li>
<li>
Proficiency in Microsoft Word, Excel, Outlook; knowledge of deposit laws and regulations
</li>
<li>
Must pass a background and credit check
</li>
<li>
Bilingual skills are a plus but not required
</li>
</ul>
Why Apply?
This is a great opportunity to step into a high-impact role with a respected financial institution. If you’re ready to bring your card services expertise and professionalism to a team that values accuracy, compliance, and member service—apply today!
 Pay Details: $18.00 to $19.00 per hour Search managed by: Jessica Starr Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www-uat.lhh.com/us/en/candidate-privacy" target="_blank">https://www-uat.lhh.com/us/en/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Card Services Specialist

<h3>Job Description</h3>
Job Description Description:
Position: Member Services Consultant II
Pay Range: $21.13 to $31.69
FLSA Classification: Non-Exempt
 
Who We Are: Foothill Credit Union is a full-service financial institution proudly rooted at the foothill of the San Gabriel Valley (SGV), serving members of our select employer groups (SEGs)—primarily in education, healthcare, and municipal government—as well as individuals, families, and more than 250 businesses in the SGV and surrounding areas. 
 
Exceptional service is our promise to members. We've earned a prestigious five-star rating from Bauer Financial, placing us among the top institutions in our peer group. CUNA recognized us with the 2021 Member Benefits Top Performance accolade for delivering an average direct benefit of $690 per member household. During Q4 2024, we achieved the #1 ranking in overall return of value to members (ROM) among peer credit unions ($700MM–$1B) in California, according to Callahan &amp; Associates. 
 
As a dedicated community advocate, Foothill actively partners with local businesses and organizations to support meaningful causes. Through events, sponsorships, and fundraising efforts, we actively give back to the individuals and groups that make up the core of our community. 
 
Benefits and Perks: 
<ul>
<li>100% covered medical/dental/vision for employees </li>
<li>401(k) plan with match</li>
<li>Profit-Sharing Plan </li>
<li>Paid Holidays </li>
<li>Paid Time-Off </li>
</ul>
About the Role: The Member Services Consultant Il (MSC Il) is expected to deliver unparalleled member services while providing essential consultative services. This position serves as a knowledgeable consultant to supply financial solutions that are in the member's best interest to consistently exceed our members' expectations. The MSCII will provide our members and potential members with valuable suggestions on how to use Foothill Federal Credit Union (FFCU) products and services to improve their financial well-being while being accountable for cross-selling goals and promotional opportunities offered to our members. The MSC Il is expected to take personal responsibility for constantly improving their knowledge level for all Credit Union products and services as well as Credit Union operations and compliance issues.
 
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 
<ul>
<li>Process and open New Accounts through Meridian while complying with eligibility and regulatory requirements</li>
<li>Set up home banking services, including e-statements, for new and existing members</li>
<li>Order checks and manage account-related services such as stop payments and payroll deductions and process authorization forms and related documentation accurately</li>
<li>Perform file maintenance, including account updates and changes</li>
<li>Renew, update, and maintain certificate and IRA accounts; respond to basic IRA inquiries</li>
<li>Accept loan applications using Meridian Link, identifying the best consumer loan products for members</li>
<li>Obtain credit reports during account openings for comprehensive credit analysis and processing</li>
<li>Process and sign loan documentation for HELOC, Home Advantage, and personal loans</li>
<li>Provide Notary Services and Medallion Stamp Certification as needed</li>
<li>Maintain attestation for NMLS# (Nationwide Multistate Licensing System)</li>
<li>Follow up with members via phone and email to ensure timely completion of services and applications</li>
<li>Conduct outbound telemarketing to engage current and prospective members</li>
<li>Complete required reports and records accurately and in a timely manner</li>
<li>Attend scheduled meetings and training sessions as required</li>
<li>Perform research and other clerical support duties as assigned</li>
<li>Ensure work area is clean, secure, and organized at all times</li>
<li>Provide support across multiple branch locations as needed</li>
<li>Perform additional duties and responsibilities as assigned</li>
</ul>
Requirements:
Experience/Education Requirements:
<ul>
<li>High school diploma or equivalent</li>
<li>3-5 years in a member service-oriented position or one (1) year as an MSC l or personal banker, preferably within credit union operations working in such departments as New Accounts. IRA's, Lending. ATM, etc.</li>
<li>Good understanding of Credit Union services and products</li>
<li>Experience processing home equity line of credit and cross-selling credit union services</li>
<li>Notary Services</li>
</ul>
Desired certifications in the following areas:
<ul>
<li>Certified IRA Specialist</li>
<li>NMLS</li>
</ul>
 
Other Skills and Abilities:
<ul>
<li>Excellent verbal and written skills</li>
<li>Excellent interpersonal and customer service skills</li>
<li>Excellent time management skills</li>
<li>Ability to identify member opportunities for financial improvement, communicate recommendations, and provide support</li>
<li>Ability to make sound judgments</li>
<li>Ability to organize and prioritize tasks while maintaining detailed, accurate records</li>
<li>Ability to maintain a professional image</li>
<li>Proficient math skills</li>
<li>Proficient with Microsoft Office Suite </li>
<li>Bilingual (Spanish/English) preferred</li>
<li>Consistent attendance</li>
</ul>
Foothill Credit Union is an Equal Opportunity Employer. It does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, intersectionality, status as a veteran, and basis of disability or any other federal, state, or local protected class. 
 
Compensation details: 21.13-31.69 Hourly Wage
 
PI42628e47463b-25405-38418905

13,687 Member Services Specialist Jobs