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<h3>Job Description</h3>
7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Starting Pay: $17.00 Hourly Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates. Essential Duties and Responsibilities: 
<ul>
<li>Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.</li>
<li>Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.</li>
<li>Conducts new goods inventory and ensures proper reporting.</li>
<li>Reconciles and balances all daily paperwork.</li>
<li>Ensures Team Members deliver excellent customer service to donors and customers.</li>
<li>Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.</li>
<li>Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.</li>
<li>Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.</li>
<li>Transfers to different stores at any given time due to business needs.</li>
<li>Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.</li>
<li>Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.</li>
<li>Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.</li>
<li>May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.</li>
<li>Processes complex sales transactions, including customer returns.</li>
<li>Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.</li>
<li>Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.</li>
<li>Provides regular mentoring, training, and coaching to develop skills of Team Members.</li>
<li>Plays critical role in driving company culture change efforts and change management processes.</li>
<li>Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.</li>
<li>Performs other related duties, as assigned.</li>
</ul>
 Minimum Qualifications (Education, Experience, Skills): 
<ul>
<li>High School Diploma, GED, or equivalent work experience</li>
<li>One-year work experience in Retail Management, preferred</li>
<li>One-year customer service experience required</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Ability to pass a background check and drug screen, where applicable for position</li>
<li>Ability to speak and read English proficiently</li>
</ul>
 You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 
<ul>
<li>5 Medical Plans</li>
<li>Employer Funded Health Reimbursement Account (HRA)</li>
<li>3 Dental Plans</li>
<li>Vision Plan</li>
<li>401K</li>
<li>Employer Paid Life Insurance</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off; Sick and Vacation</li>
<li>Paid Holidays</li>
<li>These are just a few highlights of our key benefit offerings!</li>
</ul>
 Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or <a href="mailto:leaves@goodwillaz.org" target="_blank">leaves@goodwillaz.org</a> if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5. PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( <a href="https://www.cisa.gov/be-cyber-smart/campaign" target="_blank">https://www.cisa.gov/be-cyber-smart/campaign</a> ) to learn how to report it.

Customer Service Manager

<h3>Job Description</h3>
Job DescriptionCompany Description 
A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>
Job Description 
Position Purpose:
The Manager, Customer Service is responsible for leading day-to-day customer service functions within a regulated water utility. This role ensures operational excellence in contact center as well as administrative and back-offices activities while maintaining compliance with regulatory requirements. The Manager provides leadership to drive performance, enhance customer satisfaction, and implement continuous improvement strategies that support company goals and regulatory commitments.
Primary Duties/Responsibilities:
Operational Leadership
<ul>
<li>Oversee the daily operations of customer service functions including customer contact center operations, administrative team and back-office activities.</li>
<li>Ensure customer interactions and processes are handled in compliance with regulatory standards and service quality expectations.</li>
<li>Manage key operational metrics (KPIs) such as service level performance, first contact resolution and customer satisfaction.</li>
<li>Develop and maintain efficient workflows, standard operating procedures, and quality control measures to enhance accuracy and productivity.</li>
</ul>
Customer Experience &amp; Engagement
<ul>
<li>Champion a customer-centric culture that prioritizes responsiveness, empathy, and proactive communication.</li>
<li>Participate in initiatives that enhance the customer experience across all touchpoints—phone, IVR, web, etc.</li>
<li>Collaborate with billing, payments, collections, DB&amp;T, field operations, and communications to streamline the customer journey and support digital self-service tools.</li>
<li>Collaborate with customer operations leadership across other Business Units.</li>
</ul>
Financial &amp; Regulatory Compliance
<ul>
<li>Monitor and report performance against regulatory metrics and service standards.</li>
<li>Support rate case activities, audits, and customer complaint investigations as required.</li>
</ul>
Team Leadership &amp; Development
<ul>
<li>Lead, coach, and develop a team of supervisors and frontline employees to achieve high performance and professional growth.</li>
<li>Foster a culture of accountability, engagement, and continuous learning.</li>
<li>Ensure staffing, training, and resource planning align with operational and seasonal demands.</li>
</ul>
Process Improvement &amp; Innovation
<ul>
<li>Identify opportunities to improve operational efficiency through technology, automation, and process redesign.</li>
<li>Participate in or lead cross-functional projects to enhance systems, improve performance, or support customer programs.</li>
<li>Drive operational readiness for new initiatives, acquisitions, or system implementations.</li>
</ul>
Qualifications 
Education/Experience/Background:
<ul>
<li>Bachelor’s degree in Business Administration, Management, or related field required.</li>
<li>5-7+ years of experience in customer operations, utility operations, or related service industry, with at least 3 years in a leadership role.</li>
<li>Experience leading in a high volume contact center environment.</li>
<li>Experience in a regulated utility environment is strongly preferred.</li>
</ul>
Knowledge/Skills/Abilities:
<ul>
<li>Strong understanding of customer service, billing, and collections processes within a regulated framework.</li>
<li>Knowledge of utility tariffs, rate structures, and regulatory compliance requirements.</li>
<li>Proven ability to analyze performance metrics and implement data-driven decisions.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.</li>
<li>Proficiency with customer information systems (CIS), billing software, work order management and reporting tools including google products.</li>
<li>Ability to interact with all levels of leadership including executive leadership.</li>
<li>Competencies:
<ul>
<li>Customer Focus – Prioritizes customer needs and fosters positive relationships.</li>
<li>Operational Excellence – Drives results through process discipline and performance management.</li>
<li>Leadership &amp; Coaching – Develops talent and promotes a culture of engagement.</li>
<li>Accountability – Ensures commitments are met and standards upheld.</li>
<li>Continuous Improvement – Encourages innovation and adapts to changing business needs.</li>
</ul>
</li>
</ul>
 Additional Information 
Pay Range: $110000 to $120000 Per Year.
BENEFITS
Veolia’s comprehensive benefits package includes paid time-off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off
Eligible for up to 15% Annual Performance Bonus
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

<h3>Job Description</h3>
Job Description
About PSI Molded Plastics:
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, &amp; continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company’s greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren’t just a number here at PSIMP, you’re a valued, appreciated, and respected part of the Team.

Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics’ business objectives.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ol>
<li>Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.</li>
<li>Invoice customer companies and monitor payment terms.</li>
<li>Process domestic and international purchase orders.</li>
<li>Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.</li>
<li>Efficiently facilitate export operations in a timely manner.</li>
<li>Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction. </li>
<li>Assists in sales forecasting and how this affects purchasing, production, and logistics.</li>
<li>Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.</li>
<li>Establish and maintain strong working relationships with PSIMP’s customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.</li>
<li>Participate in initiatives including, Continuous Improvement and Safety.</li>
<li>Some travel may be required.</li>
<li>Performs other duties as assigned. </li>
</ol>
Qualifications:
Education and experience required for the role. 
<ol>
<li>Bachelor's degree in a business-related field or equivalent work experience is required.</li>
<li>A minimum of five (5) years’ experience as a Customer Service Manager in an engineering or manufacturing environment is required.</li>
<li>Exceptionally strong logistics experience (as applicable) and analytical skills.</li>
<li>Knowledge of technical quoting and strong negotiation skills.</li>
<li>Comprehension of pricing, costing and material selection.</li>
<li>Demonstrated ability to meet company financial objectives. </li>
<li>Ability to work effectively in a fast-paced, time-critical environment.</li>
<li>Must hold a high level of integrity and professionalism. </li>
<li>Must possess solid time management skills.</li>
<li>Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .</li>
<li>ERP experience preferred - IQMS is a Plus.</li>
<li>Must possess good communication skills, written and verbal, and must be able to interact with customers and employees. </li>
<li>Strong attention to details, highly organized, able to multi-task. </li>
<li>Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.</li>
</ol>

<h3>Job Description</h3>
Job Description
Customer Service Manager Location: Addison, IL (On-site) Compensation: $70,000–$80,000 annually + incentives &amp; benefits (Compensation varies based on experience and education)
The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations team. This role is ideal for a service-driven leader who thrives on coaching teams, resolving complex customer challenges, and elevating the customer experience. You’ll be both a strategic leader and a frontline contributor—ensuring our service operations run smoothly while championing a culture of excellence and accountability.
What You’ll Do
Lead a High-Impact Team
<ul>
<li>
Manage, mentor, and develop a team of 10&nbsp;Customer Relations Specialists + 1-2&nbsp;Team Lead
</li>
<li>
Conduct regular coaching sessions, performance reviews, and team huddles
</li>
<li>
Monitor daily workflows and adjust staffing to meet service level targets
</li>
</ul>
Champion the Customer Experience
<ul>
<li>
Serve as the escalation point for complex customer issues
</li>
<li>
Analyze service metrics&nbsp;and implement improvements
</li>
<li>
Promote a customer-first mindset across the team and organization
</li>
</ul>
Drive Operational Excellence
<ul>
<li>
Oversee order processing
</li>
<li>
Lead root-cause analysis for recurring service issues and implement long-term solutions
</li>
<li>
Collaborate with Sales, Warehouse, and Logistics to ensure seamless order fulfillment
</li>
</ul>
Be a Cross-Functional Connector
<ul>
<li>
Act as the voice of the customer in cross-departmental initiatives
</li>
<li>
Partner with internal teams to streamline processes and remove friction from the customer journey
</li>
</ul>
What You’ll Bring
<ul>
<li>
Bachelor’s degree or equivalent experience
</li>
<li>
3+ years of experience in a customer service leadership role
</li>
<li>
Proven ability to lead teams in a fast-paced, high-volume environment
</li>
<li>
Strong communication, conflict resolution, and decision-making skills
</li>
<li>
Proficiency in CRM/ERP systems and Microsoft Office Suite
</li>
<li>
A passion for service excellence and continuous improvement
</li>
</ul>
Why This Role Matters As the Customer Service Manager, you’ll be the support between our customers and our operations. Your leadership will directly impact customer loyalty, team morale, and Cary’s reputation for delivering exceptional service.
Perks &amp; Benefits
<ul>
<li>
Medical, Dental, Vision Insurance
</li>
<li>
Life and Supplemental Insurance
</li>
<li>
Short Term Incentive Plan (STIP)
</li>
<li>
401K + Profit Sharing
</li>
<li>
Health Reimbursement Account (HRA)
</li>
<li>
Cafeteria Plan
</li>
<li>
Childcare Reimbursement Program
</li>
<li>
9/80 Scheduling Option &amp; Flex Fridays (after 1 year)
</li>
<li>
Seasonal company events, yoga, and more
</li>
</ul>
About The Cary Company
<ul>
<li>
Founded in 1895
</li>
<li>
Over 240 employees across 7 locations nationwide
</li>
<li>
Specializes in rigid packaging and industrial filtration
</li>
<li>
Newly renovated headquarters in Addison, IL
</li>
<li>
Strengths-based approach to employee development
</li>
<li>
Privately owned and culture-driven
</li>
</ul>
Our Culture
<ul>
<li>
Autonomy, connectedness, and confidence in your role
</li>
<li>
Regular 1:1s instead of traditional performance reviews
</li>
<li>
Employee-led committees like Culture Committee and Cary Cares
</li>
<li>
Supportive, upbeat environment where curiosity and collaboration are encouraged
</li>
<li>
Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
</li>
</ul>
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<h3>Job Description</h3>
Job Description Customer Service Manager At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success.&nbsp; If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business. Location: 106 Vintage Park Blvd., Suite 100, Houston, TX 77070 Position Overview We are looking for an experienced and dynamic Customer Service Department Manager to lead our customer service team, serving the needs of our hundreds of thousands of members as well as single wash customers. This individual will be responsible for overseeing customer service daily operations, developing team members, optimizing workflows, and ensuring a high level of customer satisfaction across all WhiteWater Express Car Wash locations. The ideal candidate has a strong background in customer service for a multi-unit retailer or B2C environment using software and has a track record of managing a team. This role is based in our Houston, TX corporate office and will report to the Director of Branding. Key Responsibilities
<ul>
<li>Lead, mentor, and develop the customer service team to meet daily response expectations for customer and Unlimited Speed Club member inquiries via a ticketing system, phone, email and web. </li>
<li>Oversee the day-to-day operations of the customer service team, ensuring service level agreements and quality standards are met, attendance is consistent and team members are growing in their roles, providing direct customer support in coordination with the team.</li>
<li>Work with IT team to maintain our customer service software solution.</li>
<li>Conduct regular performance reviews, establish improvement plans, and monitor progress to achieve desired outcomes.</li>
<li>Implement and improve policies, procedures, and workflows to increase efficiency and consistency in customer support.</li>
<li>Collaborate within the marketing team &nbsp;and operations to address customer needs and feedback.</li>
<li>Manage customer escalations with professionalism and focus on resolution and retention.</li>
</ul>
Reporting &amp; Insights
<ul>
<li>Analyze all customer service data to identify trends, improve response times, and enhance customer satisfaction.</li>
<li>Monitor performance metrics (response time, resolution time, customer issues, etc.) and maintain regular reporting.</li>
<li>Stay current with industry best practices and emerging customer service technologies.</li>
</ul>
Qualifications
<ul>
<li>5+ years of customer service management experience, preferably in corporate retail service or B2C company.</li>
<li>Proven experience leading, coaching, and developing teams.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong problem-solving skills and the ability to remain calm under pressure.</li>
<li>Experience with automated/digital customer service platforms is required.</li>
<li>Passionate about delivering outstanding customer experiences and supporting a growing brand.</li>
</ul>
Benefits 
<ul>
<li>Competitive Compensation </li>
<li>Comprehensive Health Benefits (Medical, Dental &amp; Vision)</li>
<li>Pet Insurance available</li>
<li>Employees accrue Paid Time Off from their first day of employment. The company also observes paid holidays.</li>
<li>401(k) Retirement Plan with Company Match</li>
<li>Company-Paid Life Insurance</li>
<li>Pathways to Advancement</li>
<li>Free Weekly Car Washes</li>
</ul>
 Our employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team! &nbsp;
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<h3>Job Description</h3>
Job Description
At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service &amp; Support for our client located in Round Lake, IL.
Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before.
As Head of Customer Service &amp; Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones.
Key Responsibilities:
<ul>
<li>Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates.</li>
<li>Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and</li>
<li>effective resolutions.</li>
<li>Foster a positive and collaborative work environment, promoting teamwork and professional development.</li>
<li>Conduct regular performance evaluations and provide constructive feedback and coaching.</li>
<li>Maintain proactive communication with clients to provide updates and address any concerns.</li>
<li>Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications</li>
<li>and deadlines as self-sufficiently as possible.</li>
<li>Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed.</li>
<li>Respond to customer inquiries via phone, email, and other communication channels.</li>
<li>Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences.</li>
<li>Establish and maintain strong relationships with customers, ensuring clear and proactive communication.</li>
<li>Monitor customer feedback and identify trends to continuously improve customer experience.</li>
<li>Develop and implement customer service strategies aligned with the company's goals and objectives.</li>
<li>Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for</li>
<li>improvement.</li>
<li>Prepare and present regular reports to senior management on customer service performance and initiatives.</li>
<li>Implement cross-training for all roles and responsibilities.</li>
<li>Demonstrate urgency in addressing client needs and resolving issues promptly.</li>
<li>Research and accurately address client concerns self-sufficiently before responding.</li>
<li>Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you</li>
<li>cannot determine the root cause yourself.</li>
<li>Provide feedback to internal teams based on client interactions and experiences.</li>
<li>Understand the order entry process for both domestic and international sales orders</li>
<li>Serve as primary back up for order processors</li>
<li>Other duties related to customer service may apply and be expected as issued by direct supervisors.</li>
</ul>
Qualifications:
<ul>
<li>Bachelors degree in Business, Communications, or related field preferred.</li>
<li>Five plus years' experience in managing a customer support team or a similar role, preferably in an</li>
<li>international setting.</li>
<li>Experience in the fragrance, cosmetics, personal care, or candles industry is a plus.</li>
<li>Excellent verbal and written communication skills in English.</li>
<li>Strong problem-solving skills and the ability to work under pressure.</li>
<li>High level of empathy and customer-centric attitude.</li>
<li>Ability to multitask, prioritize, and manage time effectively.</li>
</ul>
Personal Attributes:
<ul>
<li>Culturally aware and sensitive to the needs of a diverse customer base.</li>
<li>Patient, empathetic, and able to handle stressful situations with grace.</li>
<li>Self-motivated, proactive, and able to work independently as well as part of a team.</li>
</ul>
Working Conditions:
<ul>
<li>Full-time position with a flexible schedule to accommodate evening hours and extensive email communication.</li>
<li>May require occasional travel for training or team meetings.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits package.</li>
<li>Opportunities for professional growth and development.</li>
<li>A dynamic and inclusive work environment.</li>
</ul>
Job Type: Full-time
Benefits:
<ul>
<li>401(k)</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
 
Responsibilities
<ul>
<li>Be a role model for customer service excellence for staff, clients and customers.</li>
<li>Manage customer correspondence for location specific website and email platforms.</li>
<li>Manage platforms for tracking customer concerns for all operations.</li>
<li>Conduct onsite training e.g. new hire orientation, customer service, remedial, &amp; task safety </li>
<li>Organize and conduct monthly safety meetings and initiatives.</li>
<li>Compose, edit and/or type business correspondence and basic business documents.</li>
<li>Develop PowerPoint presentations and training resource materials.</li>
<li>Coordinate meeting room reservations for group / training meetings.</li>
<li>Maintain correspondence files and other electronic filing and/or hard copy filing.</li>
<li>Collect support documents for employee files and provide to HR for processing.</li>
<li>Provide monthly / annual reports for training and customer service levels.</li>
<li>Organize, support planning for special events, such as employee appreciation. </li>
<li>Work directly with leadership on special projects, tracking and/or other required programs</li>
</ul>
 
Qualifications
<ul>
<li>Minimum high-school diploma or equivalent; bachelor’s degree preferred.</li>
<li>Minimum of three years of experience, preferably in a customer service or operations role. </li>
<li>Must be professional and have excellent verbal and written communication skills; Excellent grammar and spelling skills required.</li>
<li>Must have excellent time management and organizational skills (multi-tasking, prioritization, deadline orientation).</li>
<li>Strong analytical and interpersonal communication skills are a must.</li>
<li>Candidate must be a self-starter who can prioritize, problem solve, multi-task, delegate, lead, and motivate with minimal supervision.</li>
<li>Candidate must be reliable and punctual, flexible, well organized, diplomatic, and able to manage a heavy workload.</li>
<li>Must have excellent typing skills (speed and accuracy); Preferably at least 40 WPM.</li>
<li>Proficiency using Microsoft Office Suite (Word, Excel, PowerPoint); Google Mail, Calendars and Docs.</li>
<li>Prior experience working with any type of database (e.g. AS400) is beneficial.</li>
<li>Ability to interact professionally and courteously with clients, customers, employees, office personnel and contractors.</li>
<li>Knowledge of modern office practices and procedures.</li>
<li>A professional appearance/presentation.</li>
</ul>
Salary Range: $24.00 - $30.00

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact <a href="mailto:Recruit@spplus.com" target="_blank">Recruit@spplus.com</a>. We are here to assist you.

<h3>Job Description</h3>
Job Description
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
<ul>
<li>Seeking a self-motivated professional with prior scheduling and management or supervisory experience</li>
<li>An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency</li>
<li>A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships</li>
<li>An experienced communicator and problem solver who is well-organized</li>
</ul>
What you will receive:
<ul>
<li>Great company culture</li>
<li>Competitive pay with daily pay options available</li>
<li>Tuition reimbursement and campus partnerships</li>
<li>Flexible work schedules close to home</li>
<li>Retention and referral bonuses</li>
<li>Benefits, Supplemental Plans, EAP, and 401K participation</li>
<li>Career growth and development opportunities </li>
</ul>
 
Responsibilities
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to: 
<ul>
<li>Oversee quality care and overall client satisfaction </li>
<li>Supervise and provide guidance to the Caregivers who provide direct care to the clients served</li>
<li>Manage employee scheduling, identify problem situations, and implement proactive solutions </li>
<li>Maintain strong and positive relationships with referral partners, payor sources, and clients</li>
<li>Ensure proper documentation and record-keeping</li>
<li>Conduct periodic home visits and safety checks</li>
</ul>
 
Qualifications
What you will need:
<ul>
<li>Associate or bachelor’s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)</li>
<li>Accountable, reliable, and ability to work independently with good judgement</li>
<li>Valid driver’s license and auto insurance</li>
<li>Effective verbal and written communication</li>
<li>Excellent customer service skills</li>
</ul>

<h3>Job Description</h3>
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Shifts end as late as 12:30am Age Requirement: Must be 18 years or older Location: West Seneca, NY Address: 370 Orchard Park Road Pay: $21.75 - $23.25 / hour Job Posting: 11/21/2025 Job Posting End: 12/21/2025 Job ID:R0266479 
We’re looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects.&nbsp;Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store.&nbsp;You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs.&nbsp;If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
<ul>
<li>Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis</li>
<li>Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time</li>
<li>Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities</li>
<li>Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards</li>
<li>Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges</li>
<li>Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture</li>
</ul>
Required Qualifications
<ul>
<li>Customer service experience, preferably in a food service, grocery or retail setting</li>
<li>Proven ability to multi-task and handle interruptions in a fast-paced environment</li>
<li>Computer skills</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience leading a team</li>
<li>Ability to quickly learn and adapt to new situations and subject matters</li>
</ul>
 
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.
 +
At Wegmans, we’ve always believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive compensation, comprehensive benefits and a wide range of meaningful perks is just the beginning of what defines a rewarding career at Wegmans.
 Comprehensive benefits*
<ol>
<li>Paid time off (PTO) to help you balance your personal and work life</li>
<li>Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday</li>
<li>Health care benefits that provide a high level of coverage at a low cost to you</li>
<li>Retirement plan with a 401(k) match</li>
<li>A generous scholarship program to help employees meet their educational goals</li>
<li>LiveWell Employee &amp; Family program to support your emotional, work-life and financial wellness</li>
</ol>
Our employees have put us high on Fortune 100 Best Companies to Work For® list every year since it was first produced in 1998. Discover what it means to work for a mission-driven, values-based company where YOU make the difference.
*Certain eligibility requirements must be satisfied, and offerings may differ based upon area or the company and/or position.

<h3>Job Description</h3>
Job Description
*This job is located in North Salt Lake, UT.*
Join a team where your leadership makes a difference! If you’re ready to take ownership of a high-performing customer service department and help us deliver exceptional value to our clients, we’d love to hear from you.
We’re seeking a dynamic and experienced Customer Service Manager to lead our customer service department in the packaging industry. This is a high-impact role responsible for driving team performance, ensuring customer satisfaction, and aligning service operations with production and sales.
Key Responsibilities:
<ul>
<li>Lead, train, and mentor the Customer Service team to meet performance goals and foster a culture of excellent customer service.</li>
<li>Oversee order processing and coordinate with Sales, Production, and Logistics to ensure on-time, accurate delivery.</li>
<li>Act as the voice of the customer, resolving escalated issues and maintaining strong client relationships.</li>
<li>Implement process improvements to streamline communication and operations to reduce errors.</li>
<li>Monitor and report on key performance indicators (KPIs), on-time delivery, quality, and order accuracy.</li>
<li>Collaborate cross-functionally with other managers to support strategic business goals and customer experience initiatives.</li>
</ul>
Qualifications:
<ul>
<li>Minimum 3 years of management experience, preferably in a manufacturing setting.</li>
<li>Proven leadership in customer service, inside sales, or account management.</li>
<li>Strong communication, problem-solving, and decision-making skills.</li>
<li>Proficiency with ERP/CRM systems and data analysis tools.</li>
<li>Experience in the packaging industry is a strong plus.</li>
</ul>
Preferred Skills:
<ul>
<li>Familiarity with Lean, Six Sigma, or other process improvement methodologies.</li>
<li>Advanced technical proficiency with ERP platforms (e.g., Amtech).</li>
<li>Strategic thinking and ability to contribute to long-term customer experience improvements.</li>
<li>High emotional intelligence and a positive, reliable leadership style.</li>
</ul>
Benefits:
<ul>
<li>Competitive salary and performance and profit-based bonuses.</li>
<li>Comprehensive health, dental, and vision insurance.</li>
<li>Retirement savings plan with company match.</li>
<li>Paid time off, including vacation and holidays.</li>
<li>Professional development opportunities.</li>
</ul>
Company DescriptionCompany Overview Wasatch Container has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. We are a privately owned diversified manufacturer of corrugated boxes, foam, and wood crates. Founded in 1995, our company enjoys national recognition for award winning design and print. Our two facilities create a wide variety of packaging options for our customers. Wasatch Container was founded on the idea of finding innovative solutions to meet specific customer needs. Over the years, those needs have changed. What hasn’t changed is our commitment. Our focus is on channeling all of our advanced, affordable packaging solutions to exceed expectations for performance, customer service and quality. 
<h3>Company Description</h3>
Company Overview\r\n\r\nWasatch Container has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. We are a privately owned diversified manufacturer of corrugated boxes, foam, and wood crates. Founded in 1995, our company enjoys national recognition for award winning design and print. \r\nOur two facilities create a wide variety of packaging options for our customers. Wasatch Container was founded on the idea of finding innovative solutions to meet specific customer needs. Over the years, those needs have changed. What hasn’t changed is our commitment. Our focus is on channeling all of our advanced, affordable packaging solutions to exceed expectations for performance, customer service and quality.

308,346 Customer Service Manager Jobs