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<h3>Job Description</h3>
Job Description
Job Position: Call Center Representative
Location: Flint, MI 48503
Pay Rate: $17.88/hr
Shift: Part-time, Mon-Thurs 12:30PM-5PM, Fri 2PM-5PM
Description:
 Join the Front Lines of Student Support! Looking to put your communication skills to work in a role that truly makes a difference? We're hiring a Part-Time Call Center Representative to support students, staff, and faculty at a well-known educational institution in Flint, MI. This is more than a jobits your chance to be a go-to resource and help guide students through their college journey.
$17.88/hour Part-Time Hours: MonThurs 12:305PM, Fri 25PM On-site in Flint, MI Professional, supportive work environment
If you're calm under pressure, love solving problems, and enjoy helping others, this could be the perfect fit. Apply today and make every conversation count!
#gb
PandoLogic. Keywords: Call Center Representative, Location: Flint, MI - 48503 , PL: 599587834

Call Center Representative

<h3>Job Description</h3>
Job Description
Position: Transportation Specialist
Pay: $21 - $22
Training: Mon-Fri 8-5pm MST 
Hours: Days will vary; 9:00-6:00pm MST, Weekend availability required 
Overtime: During Peak (now through mid-January) reps may be required to work mandatory overtime up to 6 day/week totaling 60 hrs/week
Holidays: Must be able/open to working Holidays
Work Environment: Onsite in Tempe, AZ
Contract Duration: 4 Month Contract – High potential to convert after 4 months.
DESCRIPTION
Seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.
An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!
Key job Responsibilities:
<ul>
<li>Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network</li>
<li>Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches</li>
<li>Responsibility of detecting potential “failures” in the system regarding the pickup, transport or deliver of customer loads</li>
<li>Will be making outbound calls seeking to understand the potential or current “failure” discovered in the systems</li>
<li>Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks</li>
<li>Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC &amp; YMS)</li>
<li>Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights to others across Transportation Operations Management (TOM), Freight Partners (AFP), and Fleet.</li>
<li>Provide support to field teams in driver assignment, load acceptance and driver/equipment availability</li>
</ul>
BASIC QUALIFICATIONS
<ul>
<li>Call Center Background (Inbound or outbound)</li>
<li>Call control is main skill, focus on details/facts to get to resolution</li>
<li>Looking for Sympathy vs Empathy; must be able to get past emotions and solve the problem</li>
<li>Tech Savvy (1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience) </li>
<li>Work 40 hours/week, and overtime as required</li>
<li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>1+ year of call center experience</li>
<li>Collections, insurance, claims, investigations </li>
<li>Ability to problem solve in the moment</li>
<li>Agile- Open to change and enjoys a fast-paced work environment</li>
</ul>

Performance Metrics:
<ul>
<li>There will be weekly performance progress reports that will monitor certain performance goals for the department</li>
<li>Utilization and Productivity are key metrics</li>
<li>Call volume 50-60 outbound calls a day 5-7 min long</li>
<li>Once direct, there is an ability to change shifts (4X10s OR M, T-Th, F) (M-F front or back half) based on business need</li>
<li>Growth potential and upward mobility</li>
<li>PTO and Sick time</li>
<li>Benefits</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tempe,AZ.
Application Deadline
This position is anticipated to close on Aug 13, 2025.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:astoncarteraccommodation@astoncarter.com" target="_blank">astoncarteraccommodation@astoncarter.com</a> for other accommodation options.

<h3>Job Description</h3>
Job DescriptionDescription:
Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
 
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
 
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
 
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
 
Hours: 8am-5pm Monday-Friday, no nights or weekends!
Pay: $18.00 per hour with potential for bonuses
Location: Cottage Grove, WI-This will be 100% onsite.
 
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
 
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
· Maintain good attendance and adherence to schedule.
· Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
· Support multiple queues.
· Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
· Create parts orders; dispatch service technicians; collect billing information.
· Document and maintain comprehensive customer case records.
· Efficiently utilize tools and resources
· Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
· Promote a positive and collaborative team atmosphere with co-workers.
· Build and maintain working knowledge of products.
· Complete all required training and ongoing education.
· Other duties as assigned
 
 
Requirements:
Education:
· Minimum high school diploma or equivalent required
 
Experience:
· Demonstrated customer service experience required
· Minimum of 1 year call center experience preferred
 
Other Requirements:
· Working knowledge and experience with Microsoft Office suite or comparable software
· Excellent written and verbal communication skills
· Think critically to analyze and solve problems
 
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
· Health &amp; Dental Insurance
· Company paid Life Insurance
· 401(k)
· Paid Time Off benefits
· Free access to our state-of-the-art onsite workout facility
· Product discounts
· Wellness programs
· Free Yoga and workout classes
· Opportunities to earn more PTO
 
 
EOE/M/W/Vet/Disability #ZR

<h3>Job Description</h3>
Job Description Description:
GENERAL SUMMARY
Primary Responsibilities:
<ol>
<li>Model a high energy, world-class service and sales culture within the branch and credit union.</li>
<li>Assists members with general questions related to their account and e-banking usage, primarily over the phone, but may include face-to-face email and messaging interactions.</li>
</ol>
Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ol>
<li>Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.</li>
<li>Assist in promoting a positive credit union image during working and non-working hours.</li>
<li>Comply with regulatory requirements and internal policies and procedures.</li>
<li>Maintain necessary records pertaining to member, tracking, monitoring, etc., in a timely, efficient and effective manner.</li>
<li>Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.</li>
<li>Assist in branch services and operations as needed to serve our members.</li>
<li>Answering phones for the entire credit union.</li>
<li>Refer members to the appropriate credit union department based on the member's needs</li>
<li>Assist members with basic account questions and simple transactions.</li>
<li>Assist members with how to use e-banking services to include: home banking, bill pay, TELLERphone, and mobile app.</li>
<li>Review and work faxes that come in. Forwarding any faxes to appropriate departments.</li>
<li>Review exception reports, make entries and order supplies for the entire credit union.</li>
<li>Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union's goals and objectives.</li>
</ol>
 
Requirements:
Required Knowledge, Skills, and Abilities:
<ol>
<li>Passionate and enthusiastic.</li>
<li>World-class service skills.</li>
<li>Intermediate knowledge of credit union products, services, policies and procedures.</li>
<li>Possess exemplary written and oral communication skills.</li>
<li>Be flexible and adaptable to change.</li>
<li>Knowledge of federal and state regulations relating to credit union operations management.</li>
<li>Knowledge of Microsoft Office applications.</li>
<li>Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)</li>
<li>Willingness to learn new skill sets to advance in a career with First Community Credit Union.</li>
<li>Typing skills desired.</li>
<li>Good organization and time management skills.</li>
<li>Availability to work weekends and extended hours, as needed.</li>
<li>Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.</li>
<li>Works well with others and follows directions.</li>
<li>Able to work independently.</li>
<li>Detail oriented.</li>
</ol>
Education and Experience:
This position requires a high school education and two (1) year experience in a financial institution.
Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.
Working Conditions:
Normal office working conditions with the absence of disagreeable elements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
 
 
Compensation details: 17-19 Hourly Wage
 
PIf343b303f4a4-25405-38165257

<h3>Job Description</h3>
Job DescriptionWe are looking for a dedicated Call Center Representative to join our team in Middle River, Maryland. In this Contract-to-permanent role, you will be responsible for delivering exceptional customer service in a fast-paced environment, handling inbound calls, and ensuring customer satisfaction. This position offers an excellent opportunity for career growth in the energy and natural resources industry. Responsibilities: • Manage a high volume of inbound calls with professionalism and a customer-first attitude. • Provide accurate information about products and services while addressing customer inquiries. • Use multiple computer systems and applications to retrieve and input customer data efficiently. • Resolve customer concerns with empathy and maintain a positive rapport. • Document customer interactions and update account records with precision. • Collaborate with team members and departments to address complex issues. • Meet performance goals and adhere to quality standards set by the organization. • Stay informed on company policies, product updates, and industry trends.
• At least 1 year of experience working in an inbound call center.
• Minimum of 2 years of experience providing customer service with superb verbal communication skills and overall professionalism
• Demonstrated ability to maintain a positive attitude and efficiency in customer interactions.
• Typing proficiency of at least 35 words per minute.
• Skilled in navigating multiple computer systems and applications.
• Strong multitasking capabilities to manage calls and prioritize tasks effectively.
• Excellent verbal and written communication skills.
• Availability to work flexible schedules, including nights, weekends, and overtime.

<h3>Job Description</h3>
Job Description
Perdue Brandon Fielder Collins &amp; Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys helping others? If so, read on!
We pay our Call Center Representatives a competitive wage of $16.00/hour. We also offer exceptional benefits including medical, vision, dental, paid life insurance, paid long-term disability, short-term disability, a generous paid time off (PTO) policy, paid holidays, an HSA, an annual bonus, 401k matching, and room for growth. If this sounds like the right opportunity for you, apply today!
ABOUT PERDUE BRANDON FIELDER COLLINS &amp; MOTT LLP
Perdue Brandon Fielder Collins &amp; Mott LLP (PBFCM) is one of the oldest and largest law firms in Texas focused on government collection matters. We represent many types of governmental entities school districts cities counties hospital districts appraisal districts special districts, courts and toll road authorities. Our experienced team handles a wide variety of government collection issues such as delinquent tax matters and fine and fee collections.
At PBFCM, we offer our employees a professional, yet casual team-based environment where we work together to accomplish our goals. Our management's open-door policy encourages employees to have a voice and shows that their opinions matter to our success as a company. We value and reward hard work which is why we offer competitive compensation, excellent benefits, and opportunities for advancement.
A DAY IN THE LIFE OF A CALL CENTER REPRESENTATIVE
As a Call Center Representative, you are the first point of contact for our company and are sure to provide superb customer service. You spend most of your day on the phone handling incoming and outgoing calls. With great attention to detail, you research accounts to determine contact information for individuals and businesses. Utilizing computer-based systems, you document all actions taken on accounts. Your positive attitude and hard work are essential to helping us accomplish our company-wide goals and ensure that individual tasks are completed. You thrive in our fast-paced team environment and get great satisfaction out of contributing to our continued success by meeting weekly and monthly production objectives.
QUALIFICATIONS
<ul>
<li>High school diploma or equivalent</li>
<li>Previous office experience</li>
<li>Proficiency in Microsoft Office</li>
</ul>
Customer service experience is preferred. Experience in a law office, collections environment, or tax office is a plus! Are you punctual and dependable? Can you work well in a team environment? Do you have strong written and verbal communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you attentive to detail? Are you organized and able to meet deadlines, work under pressure, and prioritize tasks? Can you effectively multitask? If so, you may be perfect for this position!
ARE YOU READY TO JOIN OUR TEAM?
If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 77008
 Job Posted by ApplicantPro

<h3>Job Description</h3>
Job Description
We are seeking a Call Center Representative to join our team!&nbsp;The representative will ensure that all applicants, recipients, spouses, attorneys, or other representative members receive extraordinary service when communicating with the company&nbsp;via phone, fax, written correspondence, or email.&nbsp;The representative may&nbsp;contact the recipient by phone or mail and, in each communication, provide empathetic and efficient service.&nbsp;
Responsibilities:
<ul>
<li>Handle customer inquiries and complaints</li>
<li>Troubleshoot and resolve&nbsp;product issues and concerns</li>
<li>Document and update&nbsp;customer records based on&nbsp;interactions</li>
<li>Develop and maintain a knowledge&nbsp;base of the evolving products and services</li>
</ul>
​Qualifications:
<ul>
<li>Previous experience in customer service, sales, or other related fields</li>
<li>1+ years of call center experience&nbsp;</li>
<li>Ability to build rapport with clients</li>
<li>Ability to prioritize and multitask</li>
<li>Positive and professional demeanor</li>
<li>Excellent written and verbal communication skills</li>
</ul>

<h3>Job Description</h3>
Job DescriptionExciting Opportunity with PDS Tech Commercial: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise! Put Your Voice to Work: Be the Connection Behind the Production as a Call Center Representative with PDS Tech Commercial! &nbsp; Location: East Syracuse, NY | Pay Rate: 19/hr (20/hr Bilingual Spanish) | Schedule: Mon-Fri (8am - 5pm) Position Overview: The Call Center Representative will be responsible for handling a wide range of customer inquiries, assisting homeowners, dealers, and distributors in a fast-paced, professional, and effective manner. The primary goal of the role is to connect homeowners with the appropriate dealers for sales, installation, or service, while also providing support for warranty information, product comparisons, and technical assistance. &nbsp; Key Responsibilities:
<ul>
<li>Customer Referrals &amp; Assistance:</li>
<li>Connect homeowners with local dealers for sales, installation, or service requests through warm transfers.</li>
<li>Actively manage customer inquiries to ensure they are routed to the right department using a detailed internal database system.</li>
<li>Provide accurate product information and assist with product comparisons to help homeowners make informed decisions.</li>
<li>Facilitate dealer referrals to distributors for parts, technical support, or product inquiries.</li>
</ul>
<ul>
<li>Warranty and Technical Support:</li>
<li>Provide customers with warranty information, ensuring they are clear on terms, coverage, and processes.</li>
<li>Assist with basic troubleshooting and technical support for remote-access or Wi-Fi-capable products, such as thermostats and other smart devices.</li>
<li>Complaint Resolution:</li>
<li>Triage customer complaints or issues and escalate to Tier 2 representatives when necessary for more complex resolution.</li>
<li>Ensure all complaints are addressed and documented appropriately in the system for follow-up and resolution.</li>
<li>Switchboard &amp; Database Management:</li>
<li>Serve as the initial point of contact for customers and dealers, utilizing the database to refer them to the appropriate department or support team.</li>
<li>Maintain a thorough understanding of product lines, dealer networks, and internal processes to provide seamless customer experiences.</li>
<li>Customer Service Excellence:</li>
<li>Provide courteous, professional, and timely responses to all customer inquiries.</li>
<li>Ensure customer satisfaction through effective problem-solving, empathy, and consistent follow-through.&nbsp; Requirements:
<ul>
<li>Education: High School diploma or equivalent; some college coursework preferred.</li>
<li>Experience: Previous customer service or call center experience is a plus.</li>
<li>Skills:</li>
<li>Microsoft Office Proficiency: Comfortable using MS Office Suite (Word, Excel, Outlook, etc.).</li>
<li>Typing Speed: 35-45 words per minute.</li>
<li>Communication Skills: Excellent verbal and written communication skills are essential, with a strong ability to articulate information clearly and concisely.</li>
<li>Problem-Solving: Ability to identify issues and provide solutions effectively, especially in high-pressure situations.</li>
<li>Customer-Centric Attitude: Strong focus on providing top-tier service and ensuring positive customer outcomes.</li>
</ul>
</li>
<li>Additional Skills (Preferred but not required):</li>
<li>Knowledge of HVAC systems or the heating and cooling industry.</li>
<li>Experience with remote access or smart products, such as thermostats and Wi-Fi-based devices.</li>
<li>Bilingual (English/Spanish or English/French) is a plus, particularly for Canadian customer service.&nbsp; &nbsp; Ready to Make an Impact? Apply Today! If you're ready to bring your customer service expertise to an innovative and dynamic industry, we want to hear from you! Join PDS Tech Commercial as a Call Center Representative and help us create unforgettable customer service experiences that leave a lasting impression. Apply now! &nbsp; Pay Details: 19.00 to 20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.pdstech.com/candidate-privacy" target="_blank">https://www.pdstech.com/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>
 </li>
</ul>
Company DescriptionSince 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements. PDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial. We offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan. Now part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more. 
<h3>Company Description</h3>
Since 1977, the PDS family of companies has become among the largest and most respected staffing companies in the United States. A vital part of the PDS family, PDS Tech Commercial connects highly skilled employees with Fortune 500 clients’ needs for project support such as contingent labor, statement of work/offload engineering projects, and permanent placements.\r\n\r\nPDS Tech Commercial has staffing partnerships with leading organizations based in the United States and globally. We hire jobseekers daily for openings across skill categories, including Engineering, IT, Business Professional, Administrative, Accounting/Finance, Skilled Trades and Industrial.\r\n\r\nWe offer eligible associates an ala carte benefits package, that can include direct deposit, free career counseling, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonuses, and an affordable medical coverage plan.\r\n\r\nNow part of The Adecco Group, our shared synergies combined with the investment Adecco continues to make in PDS offers significant advantages to both clients and associates alike. We share Adecco’s dedication to unlocking our Associates’ potential by unleashing the Future@Work and to the importance of human and labor rights, diversity and inclusion, environmental responsibility, and more.

<h3>Job Description</h3>
Job Description
Fully remote/ Work from home&nbsp;
Pay rate: $14hr
Required Skills &amp; Experience
<ul>
<li>5+ years of Customer Service Experience, both inbound &amp; outbound</li>
<li>Good communication and professionalism</li>
<li>Can work 40 hours weekly Windows 10 or 11 based system - NO MacBook or Chromebook</li>
<li>Must have a WIRED internet connection that belong to them/ their household.</li>
</ul>
Job Description
Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling Optum NY insurance plan members to assist and/or schedule the Annual Wellness Visits, as well as any other gaps in their medical plans. This could include scheduling woman health appointments, mammograms, colonoscopy, A1C, etc.

<h3>Job Description</h3>
Job Description
Fair Haven Community Health Care&nbsp;
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations.&nbsp;Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.&nbsp;We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose
The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.
Duties and responsibilities
The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:
<ul>
<li>Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center</li>
<li>Answer&nbsp; multi-line&nbsp; telephone&nbsp; system,&nbsp; screen&nbsp; and&nbsp; direct&nbsp; telephone&nbsp; calls&nbsp; to&nbsp; the&nbsp; appropriate person in an efficient manner while utilizing appropriate paging system</li>
<li>Accurately acquire, confirm and input demographic and insurance information for all patients.</li>
<li>Perform other related duties as assigned.&nbsp;</li>
</ul>
Qualifications
High School diploma, or GED is required. An Associate’s degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated,&nbsp; &nbsp;organized&nbsp; &nbsp;individual.&nbsp; &nbsp;Electronic&nbsp; &nbsp;appointment&nbsp; &nbsp;scheduling&nbsp; &nbsp;and&nbsp; &nbsp;data&nbsp; &nbsp;entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is amust. Bi-lingual in English and Spanish is required.
Physical Requirements/Work Environment
<ul>
<li>Variable 8 hr. shifts between 7am-8pm, including weekends as needed</li>
<li>Minimal physical effort</li>
<li>Must be able to operate computer and telephone continuously</li>
<li>District travel as necessary</li>
</ul>
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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