field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

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<h3>Job Description</h3>
Job DescriptionDescription:
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, Minnesota 
 
Position: Technical Support Service Engineer 
Department: Engineered Services Department
 
Primary Objective of Position:
The Technical Support Service Engineer is responsible for providing technical support related to motors, generators, controls, software, and related WEG products; helps to ensure the smooth operation of shipped product and systems; creates and processes warranty claims and drives preventative actions. 
 
Major Areas of Accountability:
<ul>
<li>Provides technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary</li>
<li>Resolves service requests and promotes strong customer relationships. </li>
<li>Analyzes field data, recommends corrective action, and writes and edits service reports related to warranty work.</li>
<li>Creates and processes warranty claims.</li>
<li>Organizes and coordinates; inspection, analysis, and disposition of returned equipment, parts, and material.</li>
<li>Liaison between the sales force, customers, users, and factory; providing technical information and assistance to sales offices, customers, and users.</li>
<li>Other duties as assigned.</li>
</ul>
Qualifications:
<ul>
<li>Four (4) B.S. degree in Electrical, Industrial, or Mechanical Engineering.</li>
<li>Proficient in Microsoft Office; Word, Excel, PowerPoint, Project, Outlook and SAP (preferred).</li>
<li>Demonstrated sense of urgency to affect timely response and resolution to customer requests.</li>
<li>Strong interpersonal skills, and ability to connect with internal and external customers.</li>
<li>Effective communication (written and verbal) with internal and external customers.</li>
<li>Demonstrated ability to effectively deal with difficult internal and external customers.</li>
<li>Demonstrated project management skills, including direction of technical and non-technical staff, and customers.</li>
<li>Ability to make recommendations regarding job methods.</li>
<li>Ability to prioritize workload and shift work activities; to meet business needs and department goals.</li>
<li>Demonstrated capability for social interface; internal and external customers as required, achieving customer satisfaction excellence.</li>
</ul>
Physical Requirements:
<ul>
<li>Physical ability to travel freely within manufacturing and office facilities; climbing stairs and ladders, scaffolding or catwalks to service machinery.</li>
<li>Ability and willingness to wear fall protection equipment.</li>
<li>Physical ability to travel via public, commercial or personal transportation.</li>
<li>Must possess an insurable driver’s license and a valid Passport.</li>
</ul>
Salary:
 $65,000 to $80,000
 
Company cannot provide sponsorship for this position
Please, no agencies
Requirements:

Technical Support Service Engineer

<h3>Job Description</h3>
Job DescriptionDescription:
GDS Link is a group leading provider of technology and service solutions to the financial industry, with market-leading clients across numerous financial verticals. GDS' software provides power and flexibility to rapidly implement and automate comprehensive credit risk strategies, decisioning and processes in the context of virtually any lending and account management platform. 
 
The solutions leverage cloud execution to maximize flexibility, accelerate implementation and reduce costs. 
The GDS group has five international offices including the United States, United Kingdom, Spain and the Philippines.
 
We believe in collaboration, innovation, and excellence, and we’re looking for passionate individuals to help us continue our growth. If you want to work in an environment that’s dynamic, supportive, and full of opportunity, GDS Link is the place for you.
 
 We are looking for a highly committed and responsible person with proven strong organizational skills to join the Global Technical Support s Team of a fast-growing international software and consultancy company with first class customers predominately in Spain and Europe. Our mission-critical software products are installed at various credit institutions and our clients require assistance to install, configure and troubleshoot our solutions. As a member of the Global Technical Support Team the candidate will report to the Head of Client Support performing the following duties: 
<ul>
<li>Technical support of solutions hosted by GDS Modellica in AWS or deployed to client environments</li>
<li>Support software releases and deployments</li>
<li>Troubleshoot and diagnose customer issues</li>
<li>Manage tickets with SLAs</li>
<li>Particate in out of hours support activities and rotas</li>
<li>Write and maintain high-quality technical documentation (client specific as well as internal).</li>
<li>Work closely with the Delivery team providing technical project support of any kind such as:</li>
</ul>
 o Provide hardware and software requirements and IT infrastructure design. o Installation and configuration of GDS Modellica applications on clients’ servers as well as in the cloud infrastructure (SaaS). o Perform technical trainings to clients. 
<ul>
<li>As ultimately responsible of the Technical Support Help Desk and Support system providing first class support to our clients post-delivery. </li>
</ul>
The position is based in Madrid office and most of the work is done at our premises with occasional displacements to clients’ sites. 
Requirements:
 
In order to carry out the role successfully the following skills and experience are a must:
<ul>
<li>Fluent English (written and spoken) is a must in order to be considered for the position. Knowledge of additional languages is a plus as well as documented experience abroad (outside Spain).</li>
<li>3+ years’ experience in a Technical Support role.</li>
<li>2+ years’ of documented experience with Amazon AWS or Azure.</li>
<li>BS, MS, or PhD in a Science related field.</li>
<li>Strong organizational skills and ability to prioritize among several concurrent tasks.</li>
<li>Strong sense of responsibility and commitment to go above and beyond to meet deliverables.</li>
<li>Strong service attitude and initiative to investigate technical issues.</li>
<li>Accustomed to work under high pressure managing several concurrent tasks.</li>
</ul>
Required skills:
<ul>
<li>Experience of of Linux and Windows operating systems.</li>
<li>Documented experience with Amazon AWS.</li>
<li>Knowledge/ experience with scripting (bash, perl, python or powershell).</li>
<li>Knowledge of Application Servers.</li>
<li>Knowledge of SOAP/XML, REST/Json and WebServices/APIs. </li>
</ul>
Additional skills and experience (“nice to have”):
<ul>
<li>Knowledge in writing SQL queries and tuning the queries for optimization.</li>
<li>Knowledge of MongoDB</li>
<li>Knowledge of Spark / Hadoop.</li>
<li>Experience with helpdesk ticketing system</li>
</ul>
What we offer:
<ul>
<li>Positive work environment.</li>
<li>Open-minded culture with innovative products and autonomous working teams.</li>
<li>Opportunity to be part of challenging projects.</li>
<li>Full-Time position.</li>
<li>Hybrid work model.</li>
<li>Development and career growth opportunities.</li>
<li>Competitive salary. </li>
<li>Medical insurance. </li>
<li>Indefinite contract, immediate incorporation.</li>
</ul>

Senior Technical Support Engineer

<h3>Job Description</h3>
Job DescriptionDescription:About Aplos:
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
We’re seeking new team members to join our ever growing team and play a key role in growing our product for Aplos, as well as our sister products, Raisely and Keela.
 
About the role:
We’re looking for an experienced Senior Technical Support Engineer to provide advanced technical support and resolve customer issues in a timely and efficient manner. This role will involve troubleshooting and resolving complex technical problems, as well as providing information and guidance to customers and staff on the proper use of our products.
You are tech savvy, you understand all of this technology, but you also have a knack for simplifying the complexities of the platform to stakeholders and internal teams. You will be working closely with our Engineering and Customer Care teams. 
This is a full-time, permanent role. 
Location: Remote (Vancouver, BC)
 
What will you be doing?
<ul>
<li>Handle escalations and resolve high-complexity issues. </li>
<li>Collaborate with engineering, product and customer support teams to triage and escalate bugs effectively.</li>
<li>Suggest knowledge base improvements when patterns are identified in customer issues</li>
<li>Assume the role of Incident coordinator following incident management policy</li>
<li>Lead continuous improvement by conducting post-mortems with the Engineering team and other stakeholders following production incidents. </li>
<li>Define best practices for team processes and tools.</li>
<li>Serve as a bridge between support and engineering to ensure knowledge sharing.</li>
<li>Own the technical support process for high-priority accounts or products. </li>
<li>Write good and clear documentation to express solutions, processes and systems.</li>
<li>Design and improve workflows, and tools.</li>
<li>Use tools such as: data warehouse, log management system and frontend analytics platforms to create the monitoring that will identify and report on trends</li>
<li>Contribute to defining team goals</li>
<li>Create and maintain troubleshooting, training and process documentation</li>
<li>Review and approve troubleshooting and process documentation </li>
<li>Provide mentorship for junior team members.</li>
<li>Facilitate external documentation reviews</li>
</ul>
Why work with us?
<ul>
<li>Salary: $100,000 - $110,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, and experience.</li>
<li>Remote work &amp; leave – We’re a remote-first company. We also have generous PTO plans (4 weeks of vacation, volunteer time off, plus an office closure from Christmas to New Year’s Day!) and support paid parental leave (12 weeks).</li>
<li>Health Coverage &amp; RRSP - We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on RRSP.</li>
</ul>
Requirements:What we’re looking for:
<ul>
<li>5+ years of experience in a technical support role in a SaaS environment (or related)</li>
<li>Excellent problem-solving skills </li>
<li>Excellent time-management skills </li>
<li>Excellent customer service abilities</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Strong leadership skills.</li>
<li>Proficient in diagnosing and resolving technical issues across multiple platforms.</li>
<li>Advanced troubleshooting skills for a broad range of technical problems.</li>
<li>Proficient in using databases, REST APIs, or cloud environments. </li>
<li>Proficient in using log management systems (e.g., Splunk, Sumo Logic, ELK, Sentry)</li>
<li>Proficient in using ticket tracking systems (e.g., Zendesk, Jira, Linear) </li>
<li>Proficient with using user behavior insights systems: LogRocket, FullyStory</li>
<li>Expertise with SQL queries (Filtering, sorting, joining, aggregations, subqueries) </li>
<li>Ability to lead technical discussions with customers or internal teams.</li>
<li>Ability to work with multiple projects simultaneously.</li>
<li>Familiarity with reviewing code in various languages (e.g., TypeScript, Node.js, React, Vue.js, Python)</li>
<li>Proficient in creating scripts or tools to enhance troubleshooting and efficiency, create tools or automate tasks</li>
<li>Proficient with version control systems (e.g.,git, subversion, mercurial)</li>
<li>Effectively balances business needs with potential solutions.</li>
<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but not required</li>
</ul>
How to apply:
You’ve got this far! We really want to hear from you. To apply, please see our career’s page at aplos.com/about/careers. We are accepting applications on a rolling basis until we find the right person.
If you have any questions or require accommodations in the interview process, please reach out to <a href="mailto:recruitment@aplos.com" target="_blank">recruitment@aplos.com</a>.
 
Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity
We know with diversity comes strength. Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

<h3>Job Description</h3>
Job DescriptionDescription:About Aplos:
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
Aplos is the largest nonprofit &amp; church management software on the market. We’ve served over 40,000 organizations since our inception in 2009. Our all-inclusive platform provides a dynamic CRM, fundraising &amp; giving tools, online donations &amp; payment processing, built-in fund accounting system, integrated payroll, email marketing, website builder, and much more.
With Aplos, nonprofit groups of every shape, size, and mission can seamlessly run their finances and operations, manage their business and bottom line, and proactively engage their communities and donors when it matters most. We’re a remote team, spread across North America (with peers all over the world).
We’re seeking new team members to join our ever growing team and play a key role in growing our product for Aplos, as well as our sister products, Raisely and Keela. 
 
About the role:
We’re looking for an experienced Technical Support Engineer to provide advanced technical support and resolve customer issues in a timely and efficient manner. This role will involve troubleshooting and resolving complex technical problems, as well as providing information and guidance to customers and staff on the proper use of our products.
You are tech savvy, you understand all of this technology, but you also have a knack for simplifying the complexities of the platform to stakeholders and internal teams. You will be working closely with our Engineering and Customer Care teams. 
This is a full-time, permanent role. 
Location: Remote (British Columbia)
 
What will you be doing?
<ul>
<li>Handle escalations and resolve high-complexity issues. </li>
<li>Work closely with engineering, product and customer support teams to triage and escalate bugs effectively.</li>
<li>Suggest knowledge base improvements when patterns are identified in customer issues</li>
<li>Advocate for customer needs by submitting feature requests for product improvements. </li>
<li>Assume the role of Incident coordinator following incident management policy</li>
<li>Contribute to meeting team goals</li>
<li>Create and maintain troubleshooting, training and process documentation </li>
<li>Use tools such as: data warehouse, log management system and frontend analytics platforms to create the monitoring that will identify and report on trends</li>
<li>Review and approve troubleshooting and process documentation </li>
<li>Provide mentorship for junior team members.</li>
<li>Facilitate external documentation reviews</li>
</ul>
Why work with us?
<ul>
<li>Salary: $86000 - $95000 CAD. Your base salary compensation will be determined based on factors such as skills, education, and experience.</li>
<li>Remote work &amp; leave – We’re a remote-first company. We also have generous PTO plans (4 weeks of vacation, volunteer time off, plus an office closure from Christmas to New Year’s Day!) and support paid parental leave (12 weeks).</li>
<li>Health Coverage &amp; RRSP - We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on RRSP.</li>
</ul>
Requirements:What we’re looking for:
<ul>
<li>3+ years of experience in a technical support role in a SaaS environment (or related)</li>
<li>Excellent problem-solving skills </li>
<li>Excellent time-management skills </li>
<li>Excellent customer service abilities</li>
<li>Excellent communication and interpersonal skills</li>
<li>Ability to work independently and as part of a team</li>
<li>Proficient in diagnosing and resolving technical issues across multiple platforms.</li>
<li>Advanced troubleshooting skills for a broad range of technical problems.</li>
<li>Proficient in using databases, REST APIs, or cloud environments. </li>
<li>Proficient in using log management systems (e.g., Splunk, Sumo Logic, ELK, Sentry)</li>
<li>Proficient in using ticket tracking systems (e.g., Zendesk, Jira, Linear) </li>
<li>Proficient with using user behavior insights systems: LogRocket, FullyStory</li>
<li>Proficient with SQL queries (Filtering, sorting, joining, aggregations, subqueries) </li>
<li>Ability to lead technical discussions with customers or internal teams.</li>
<li>Ability to work with multiple projects simultaneously.</li>
<li>Familiarity with reviewing code in various languages (e.g., TypeScript, Node.js, React, Vue.js, Python)</li>
<li>Familiarity in creating scripts or tools to enhance troubleshooting and efficiency, create tools or automate tasks</li>
<li>Familiarity with version control systems (e.g.,git, subversion, mercurial)</li>
<li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred, but not required</li>
</ul>
How to apply:
You’ve got this far! We really want to hear from you. To apply, please see our career’s page at aplos.com/about/careers. We are accepting applications on a rolling basis until we find the right person. 
If you have any questions or require accommodations in the interview process, please reach out to <a href="mailto:recruitment@aplos.com" target="_blank">recruitment@aplos.com</a>.
 
Aplos’s Commitment to Equal-Employment, Diversity, Inclusion, and Equity
We know with diversity comes strength. Aplos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Technical Support Engineer II

<h3>Job Description</h3>
Job DescriptionSalary: $90k-$110K 
About Us:
Zerova Technologies designs and manufactures a complete line of electric vehicle (EV) charging solutions that power brands globally. Whether white-label or collaborative design partnerships, Zerova works closely with its customers to ensure success and align with their global channel strategies.
As a subsidiary of Phihong Technology, Zerova leverages their 50+ years of experience as a global manufacturer of power products to provide an industry-leading product portfolio to address a broad set of EV charging use-case scenarios.
Zerova places importance on cultural compatibility with its partners and strives to integrate green energy, carbon reduction, and sustainable development practices into its solutions.
Responsibilities:
<ul>
<li>Provide support to field engineers and customers, including technical problem-solving, diagnosis, repair, installation, modification, system upgrades, and customer training.</li>
<li>Conduct problem analysis and identify issues of varying complexity.</li>
<li>Effectively manage escalations and critical customer situations.</li>
<li>Collaborate closely with field support, engineering, and operations teams to offer feedback on serviceability, reliability, ease of installation, upgrades, and other quality metrics related to customer tools and issues.</li>
<li>Deliver Root Cause Analysis (RCA) reports for each technical support case.</li>
<li>Capable of replacing various components within an EVSE station.</li>
</ul>
Desired Characteristics:
<ul>
<li>Proficiency in reading block/wiring diagrams.</li>
<li>Self-motivated and proactive.</li>
<li>Comfortable working with wiring, installation, and diagnosis of 3-phase AC power connections.</li>
<li>Experience in updating firmware for Linux kernel devices.</li>
<li>Quickly grasps the functional algorithms of EVSE applications (e.g., AC contactor, breaker, boards).</li>
<li>Excellent written and verbal communication skills.</li>
</ul>
Qualifications:
<ul>
<li>Minimum of 1+ years of experience in technical support or troubleshooting.</li>
<li>Proven skills and experience in electrical wiring, product reliability, testing, or quality engineering.</li>
<li>Experience with electric vehicle systems/components, including RESS, motors, motor controllers, charging systems, high voltage, lithium batteries, and/or EV/HEV control systems.</li>
<li>Ability to handle and resolve field-related issues to minimize downtime.</li>
<li>Strong communication skills, capable of conveying complex concepts clearly and concisely.</li>
<li>Knowledge of basic TCP/IP is required; understanding of 7-layer application protocols is a strong advantage.</li>
<li>Willingness to travel domestically up to 10%.</li>
</ul>
Education Requirements:
<ul>
<li>Bachelors Degree in Electrical Engineering (EE), Computer Engineering (CE), or Computer Science (CS) is strongly preferred, or equivalent experience</li>
</ul>
Other Requirements:
<ul>
<li>Ability to lift up to 50 pounds.</li>
</ul>
Benefits:
<ul>
<li>401(k) matching</li>
<li>FSA accounts</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Vision insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
</ul>
Besides travel, this is a fully onsite position located in Fremont, CA; Monday- Friday from 9 am to 6 pm. Some flexibility with hours depending on work schedule.
Zerova is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Engineer/Technical Support Engineer

<h3>Job Description</h3>
Job Description
NO 3rd parties or C2C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Must be a US citizen or Green Card Holder!!!!!!!!!!!!!!!!!!!!
Level 2 Tech Support Engineer: this person needs to be capable of handling most of the tickets from our Level 1 team as they are escalated.
MSP experience is s must!!
<ul>
<li>Problem solver who is self-motivated and can figure things out</li>
<li>Solid troubleshooting skills-primarily within Windows (95%)</li>
<li>Effective communications skills, customer communications, experience with Ticketing</li>
<li>VMware experience</li>
<li>Active Directory</li>
<li>Office 365</li>
<li>ConnectWise</li>
<li>Must have exp working for an MSP</li>
<li>DNS, DHCP, Group Policy, LAN/WAN</li>
<li>Experience with financial software (QuickBooks, Sage for example) is helpful</li>
<li>Other: Printers, Microsoft updates and releases, patch management</li>
</ul>
Access Points, Firewalls, Configurations &amp; Implementation
This is a good position for someone who wants to learn and get involved in new projects with things like firewalls, networks, VMware, cloud, etc

Level 2 Technical Support Engineer

<h3>Job Description</h3>
Job Description
About Ping Identity: 
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 
As a Senior Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products including PingFederate, PingDirectory, PingOne, PingAccess, and any supported integration kits. Our Support team consists of accomplished engineers and we welcome new industry talent to join our Ping family. 
The Global Support Organization is the foremost interface between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers to be successful in the application, administration, maintenance and tuning of their Ping solutions. 
You will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees. 
You Will: 
<ul>
<li>Assist with escalated customer engagements</li>
<li>Investigate issues and queries using the existing bodies of knowledge and test labs</li>
<li>Manage customer expectations</li>
<li>Communicate frequently and proactively follow up with the customer by phone, email and internet meeting systems</li>
<li>Actively participate in our community system </li>
<li>Contribute to our knowledge base</li>
<li>Participate in on-call rotation</li>
</ul>
You Have: 
<ul>
<li>At least 2 years of technical support with Ping Identity's products.</li>
<li>Advanced technical proficiency with PingFederate and either PingAccess or PingDirectory</li>
</ul>
You Will Have an Advantage If: 
<ul>
<li>Linux-based and Windows server OS management</li>
<li>SAML/OAuth/OIDC</li>
<li>Lightweight Directory Access Protocol (LDAP) and Directory Services</li>
<li>Networking inc Load Balancers, Firewalls, IP, DNS</li>
<li>PKI, X.509 certificates</li>
<li>Internet Protocols (HTTPS/SSL/TLS etc)</li>
<li>You can troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers</li>
<li>Experience with APIs (knowledge of REST and SCIM)</li>
<li>Experience with scripting languages</li>
<li>Experience with devops deployments</li>
</ul>
Salary Range: $75,000 - $84,000
In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. 
Here are just a few of the things that make Ping special:
<ul>
<li>A company culture that empowers you to do your best work.</li>
<li>Employee Resource Groups that create a sense of belonging for everyone.</li>
<li>Regular company and team bonding events.</li>
<li>Competitive benefits and perks.</li>
<li>Global volunteering and community initiatives</li>
</ul>
Our Benefits: 
<ul>
<li>Generous PTO &amp; Holiday Schedule </li>
<li>Parental Leave</li>
<li>Progressive Healthcare Options</li>
<li>Retirement Programs</li>
<li>Opportunity for Education Reimbursement </li>
<li>Commuter Offset (Specific locations) </li>
</ul>
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

<h3>Job Description</h3>
Job Description
Technical Support Engineer 
Volvo Trucks | Greensboro, NC (On-site)
$90,000–$100,000 DOE&nbsp; - Medical, Dental, Vision, 401k, PTO
Support smarter. Solve deeper. Drive product excellence. Join a team that tackles some of the toughest technical challenges in the heavy truck industry. As a Technical Support Engineer embedded with Volvo Trucks in Greensboro, NC, you’ll be the go-to expert for resolving product issues affecting Class 8 powertrain, chassis, and electronic systems—directly supporting dealers, service teams, and field stakeholders across North America.
What You’ll Do:
<ul>
<li>
Diagnose complex product issues using advanced data acquisition and analysis tools
</li>
<li>
Provide expert support to dealers and markets for Volvo and Mack trucks
</li>
<li>
Conduct root cause analysis (RCA) and implement containment actions
</li>
<li>
Deliver technical solutions aligned with NA workshop repair practices
</li>
<li>
Travel as needed to support market-critical customer concerns
</li>
<li>
Collaborate across engineering, quality, and service support functions
</li>
</ul>
What You Bring:
<ul>
<li>
8+ years of relevant experience in technical support or heavy vehicle systems
</li>
<li>
Expertise in powertrain, chassis, and vehicle electronics
</li>
<li>
Deep knowledge of Volvo and Mack diagnostic platforms and service tools
</li>
<li>
Strong foundation in mechanical/electrical systems engineering
</li>
<li>
Proficiency in CANalyzer, Tech Tool, JPRO, and similar diagnostic tools
</li>
<li>
Bachelor’s degree in Mechanical or Electrical Engineering (or equivalent experience)
</li>
<li>
Ability to communicate clearly with field teams and translate data into action
</li>
</ul>
Why Netgroup? We’re a consultant-first engineering firm built for long-term partnerships—not short-term gigs. You’ll be part of a hand-picked team, embedded with a global OEM, with real opportunities to grow and make meaningful impact.
Location: On-site at Volvo Trucks, Greensboro NC – No remote option
#TechnicalSupportEngineer #VolvoTrucks #TruckDiagnostics #CANalyzer #DataAnalysis #NetgroupEngineering #GreensboroJobs #HeavyVehicleEngineering
Company DescriptionNetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers. Our employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package. We are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers. Our customers are primarily within the automotive and energy sectors. For more information on NetGroup please visit our website at: <a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a> 
<h3>Company Description</h3>
NetGroup Inc. is an engineering services company with a strong entrepreneurial work environment and enthusiastic and talented co-workers.\r\n\r\nOur employees are our most valued asset and we strive to recruit and retain top talent by offering a relaxed and results oriented work environment coupled with an excellent compensation package.\r\n\r\nWe are closely affiliated with NetGroup AB in Sweden, a global supplier of engineering and IT consulting services with over 1,200 experienced engineers.\r\n\r\nOur customers are primarily within the automotive and energy sectors.\r\n\r\nFor more information on NetGroup please visit our website at:\r\n\r\n<a href="http://www.netgroupengineering.com" target="_blank">www.netgroupengineering.com</a>

Heavy Vehicle - Technical Support Engineer

<h3>Job Description</h3>
Job Description
Technical Support Engineer
Onsite - Louisville, KY 
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About the Role
A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers.
Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so we’re looking for individuals wanting to work with industry leading technology in a constructive atmosphere.
What You'll Do
<ul>
<li>
Answer inbound support calls and collaborate with customers to resolve issues.
</li>
<li>
Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
</li>
<li>
Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
</li>
<li>
Functions as a resource to field service engineers in their respective job functions.
</li>
<li>
Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
</li>
<li>
Enhance the customer’s positive experience with Packsize by recognizing their needs and providing solutions.
</li>
<li>
Motivate customers through training how to operate machinery and implement lean principles.
</li>
<li>
Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
</li>
<li>
Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
</li>
<li>
Builds and maintains call center scripts in the CRM system to support Packsize customer growth.
</li>
</ul>
What You'll Bring
<ul>
<li>BS/BA in related discipline is strongly preferred.</li>
<li>Spanish speaking is a plus</li>
<li>Advanced degrees are a plus</li>
<li>Networking or IT support experience a plus</li>
<li>3-5 years of hands-on experience</li>
<li>Experience in diagnosing, solving, and implementing solutions to technical issues</li>
<li>Experience in high-level remote troubleshooting</li>
<li>Completely dependable, excellent at problem-solving and troubleshooting</li>
<li>Proven track record of reliability during hotline shifts</li>
<li>Excellent de-escalation skills to reduce potential dispatches</li>
<li>Self-motivated with a proven track record in managing technical issues and projects</li>
<li>Highly proficient with Packsize technology with a strong attention to detail</li>
<li>Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external</li>
<li>Must be organized and analytical, able to eliminate obstacles through creative approaches</li>
<li>Proven to possess great time management skills</li>
<li>Familiar and comfortable with high-paced, high-technology environments</li>
</ul>
Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands
of this position. To successfully perform the essential functions of this job, you will be required to:
<ul>
<li>
Communicate with others to exchange information
</li>
<li>
Work within a production facility, warehouse, or manufacturing environment
</li>
<li>
Work in a noisy environment at various temperatures
</li>
<li>
Remain in a stationary position, often standing for prolonged periods
</li>
<li>
Move objects (equipment, machinery, and products) up to 50 lbs
</li>
<li>
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
</li>
<li>
Perform tasks that require you to bend, stretch, push, pull, carry, and reach
</li>
</ul>
What We Offer
The range for this role is $28-$30/hr; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Technical Support Engineer - Louisville, KY

<h3>Job Description</h3>
Job Description
About Acron Aviation:Acron Aviation is an agile commercial aviation partner with a long heritage of providing established, industry-certified solutions, as well as future-focused, data-driven innovations. With customers across the globe our employees are committed to the company mission of innovating to create safer skies. For more information visit acronaviation.com
Our UK business provides first-class pilot training designed for first-class crews and a comprehensive array of training courses for both airlines and individuals conducted from training centers in the UK, Thailand and U.S.
We specialize in technology and systems to enable quality pilot training from distance learning systems applications and maintenance solutions to training devices and full flight simulators, our technology covers the complete training spectrum.
Job Description: Based in North America, and within the Global Customer Support organization, the Technical Support role also known as the In-Service Support Manager (ISSM) assumes overall management for Post In-Service activities for a number of customer accounts.
The In-Service Support Manager, reporting to the Head of Customer Support is accountable for delivering high levels of customer satisfaction, pertaining to their role function, to their allocated customer accounts.
Essential Functions:
<ul>
<li>Be the first Point of Contact for the Customer.</li>
<li>Manage all Customer demands via the JIRA Service Desk ticketing system, of which the In-Service manager will authorize and coordinate the tickets with UK internal resources to ensure timely resolution to the customers challenge.</li>
<li>Provide first level technical response to enable the customer to continue fault finding or achieve resolution, especially in Aircraft on Ground (AOG) situations.</li>
<li>Manage the customers to ensure positive relationships are established and maintained to deliver world-class customer service experience. </li>
<li>Actively collect first-hand customer information and use it to improve and inform services and solutions with a goal of providing revenue generating opportunities aligned to the business financial plan.</li>
<li>Be responsible for the In-Service warranty / lifecycle finances to ensure that the customer and UK interests are addressed and resolved whilst minimizing the financial exposure to the business.</li>
<li>For all customers under direct contact, hold bi-weekly/ monthly meetings with the Customers to ensure ticket progression is on-track but also use the opportunity to promote the up-sell opportunities to maximize aftermarket revenue growth.</li>
<li>Manage the customers “Connect &amp; Review” plan, which ensures frequent Teams/ phone calls and physical visits to each customer is adhered too against a structured reporting and escalation system.</li>
<li>Produce weekly / monthly / quarterly reports detailing trends in availability and reliability results of devices within your customer base.</li>
<li>Where requested, support Global Sales and Regional industry activities.</li>
<li>Demonstrate the company values of Customer First, Act Fast, Own It and Speak internally with candor.</li>
</ul>
Qualifications:
<ul>
<li>Technical background on the systems that are used on the Acron Aviation suite of Training Devices, such as: Motion, Control Loading, Interface, Computing and Software.</li>
<li>Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.</li>
<li>A proven background in project management/customer relations, encompassing the following disciplines:
<ol>
<li>Strong interpersonal skills and the ability to appreciate cultural differences between customers</li>
<li>Excellent written and presentation skills for communicating with customers </li>
<li>Conflict management skills – address issues whilst remaining positive</li>
<li>Financial control and reporting in line with UK business finance </li>
<li>Risk &amp; Opportunity Management</li>
</ol>
</li>
</ul>
Preferred Additional Skills:
<ul>
<li>A firm understanding of commercial contracts and agreements, as the In-Service Manager will be required to deploy and manage these Terms &amp; Conditions.</li>
<li>Strong customer focus and service delivery mind set.</li>
<li>Technical ability to act as the first line to resolve customer technical issues based upon triaging calls or tickets to provide guidance to avoid escalation within the business consuming engineering resource.</li>
<li>Visible leadership to motivate and direct to achieve targets and optimize performance and contribution from the Customer Service and Business resources.</li>
<li>A proven background in the operation and use of flight training devices.</li>
<li>Work independently without or limited supervision.</li>
<li>Level of travel for short periods which predominately is identified and managed in advance (primarily against the Connect &amp; Review plans).</li>
</ul>
Acron Aviation also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary.
By submitting your résumé for this position, you understand and agree that Acron Aviation may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
Acron Aviation is proud to be an Affirmative Action/Equal Opportunity Employer. Acron Aviation is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. 
Acron Aviation maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Acron Aviation is an E-Verify Employer. 
 1 – 9x80: A 9/80 work schedule is a type of compressed workweek that allows employees to work nine hours per day for eight days and eight hours on one day over the course of two weeks, with one day off every other week. This results in employees working 80 hours across nine days instead of the traditional ten days in a two-week period. The off day usually occurs every other Friday, giving employees a three-day weekend. This schedule can be beneficial for work-life balance, as it provides employees with an extra day off without affecting their full-time status or pay.

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