field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
**MUST BE LOCATED IN BIRMINGHAM AREA** About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets</li>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:</li>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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Technical Support Engineer

<h3>Job Description</h3>
Job Description
The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA's venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.
As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it's designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. 
Working here means tackling big problems with big impact. You'll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. 
Join us as we innovate, execute, and build the future of farming together.
YouTube | X | Instagram | LinkedIn | News
Technical Support Engineer
As a Technical Support Engineer, you'll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you'll quickly triage the issue and assist the customer - relying on our knowledge base, your troubleshooting skills, and your teammates. Note, this is a 7x24 team, off-hours and/or one weekend shift will be required. 
Job Duties and Responsibilities Include
<ul>
<li>Serve as the first point of contact for inbound customer communications </li>
<li>Troubleshoot and resolve issues with Carbon Robotics products and systems</li>
<li>Gather appropriate diagnostic information</li>
<li>Meet established response expectations and ensure an exceptional customer experience</li>
<li>Provide assistance to Carbon Robotics Field Support Engineers and Customer Success personnel in the field</li>
<li>Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs</li>
<li>Occasional travel may be required</li>
</ul>
Ideal Knowledge, Skills, and Abilities:
<ul>
<li>2+ years in remote/telephone customer-facing service and technical support</li>
<li>Creating tickets and managing customer communication and expectations </li>
<li>Ability to follow complex instructions both written and oral </li>
<li>Ability to read electrical circuit schematics</li>
<li>Solid relationship management, customer service and communication skills</li>
<li>Hands-on technical troubleshooting in Linux environment</li>
</ul>
Carbon Robotics follows equitable hiring practices. Flexibility in our hiring process allows hiring of talent at levels different from what are posted. The compensation range outlined is based on a target budgeted base salary. Individual base pay depends on various factors such as relevant experience and skill, Interview assessments and responsibility of role, job duties/requirements. Offers are determined using our equitable hiring practices. Carbon Robotics offers additional compensation in the form of benefits premiums, pre-IPO stock options and On Target Earning commissions for appropriate positions. Base pay ranges are reviewed each year. We are committed to the principle of pay equity – paying employees equitably for similar work.
Offers are dependent on someone experience and may be outside of the published range when appropriate. If your skills are above the posted range... Apply! We want to hear from you! Carbon Robotics' base salary pay range:$78,000—$90,000 USD
Why would you join Carbon Robotics?
Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do. Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.
We offer competitive compensation and benefits to our full time US based* employees, including:
<ul>
<li>Competitive salaries</li>
<li>Pre-IPO Stock Options</li>
<li>Generous Benefits:
<ul>
<li>Fully-paid medical, dental, and vision insurance premiums for you and all dependents
<ul>
<li>Choice of PPO or HDHP/HSA</li>
<li>Virtual Care - Doctor on Demand</li>
<li>Employee Assistance Program</li>
</ul>
</li>
<li>Mental Health HRA</li>
<li>Restricted Healthcare Travel support</li>
<li>Menopause Support</li>
<li>Life Insurance</li>
<li>Long Term Disability</li>
<li>Flexible PTO</li>
<li>401(k) plan</li>
<li>Pet Insurance</li>
<li>Commuter Benefits</li>
</ul>
</li>
<li>Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.</li>
</ul>
*Internationally based employees benefits varies &amp; Contractors are not eligible for Carbon Robotics Benefits or Stock
Carbon Robotics is building a culture of diversity and inclusion for all. We welcome everyone's voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.
We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics

<h3>Job Description</h3>
Job Description
Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+ worldwide customers. We're creating a faster world with simpler experiences. You in?
Why would you love this job?
As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-knit team.
In this role, you will use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You will level up to be an expert complex problem solver on Redis Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting Redis Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.
Join the best of the best and continuously learn new things. We are looking for brilliant experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please check out the technical foundation we'd like you to bring.
What you'll do:
<ul>
<li>Work with customers to troubleshoot and resolve complex software issues:</li>
<ul>
<li>Reproduce issues, replicating customer environments as needed.</li>
<li>Document issues and contribute to our internal team documentation.</li>
<li>Provide Root Cause Analysis</li>
</ul>
<li>Collaborate with Engineering as needed to provide solutions.</li>
<li>Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.</li>
<li>Provide technical expertise during testing, deployment, and upgrading of Redis software.</li>
<li>Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.</li>
<li>Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription.</li>
<li>Participate in new product development, customer training, and other support-related activities.</li>
</ul>
What will you need to have?
<ul>
<li>At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company</li>
<li>At least four years of experience troubleshooting real-time production systems</li>
<li>At least two years of hands-on experience with cloud infrastructure.</li>
<li>Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)</li>
<li>Expert working knowledge in Linux/Unix and networking (TCP/IP)</li>
<li>Professional experience working with networking tools like wireshark, tcpdump, etc.</li>
<li>Experience in analyzing and debugging production issues at scale.</li>
<li>Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).</li>
<li>Working knowledge of Cloud-based and On-premises environments</li>
<li>Proficiency in communication and presentation, both written and verbal (in English)</li>
<li>Strong technical background with excellent problem-solving and multi-tasking skills</li>
<li>High availability and commitment to customers at any time</li>
</ul>
The estimated gross base annual salary range for this role is $95,723 – $159,864 per year in New York, California, Washington, Colorado, and Rhode Island. Actual compensation may vary and is dependent on various factors, including a candidate's work location, qualifications, experience, and competencies. Base annual salary is one component of Redis' total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based on location, or a commission plan. Salary history is not used in compensation package decisions. Redis utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.
#LI-Remote #LI-WK1 #LI-DNI
As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to <a href="mailto:recruiting@redis.com" target="_blank">recruiting@redis.com</a>. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Technical Support Engineer.

<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This is a contract position and remote based in the USA.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live within 60 miles of 06360 or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in
<ul>
<li>Azure: AZ-900, AZ104</li>
<li>365:&nbsp;MS-900, MS-102</li>
<li>Server 2016/2019/2022</li>
</ul>
</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives with our Learn to Earn&nbsp;program</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
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YbYim0fTrM

<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle 
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation Range: $110K - $115K

<h3>Job Description</h3>
A Snapshot of Your Day (position overview)
The Technical Support Engineer will support operating plants in meeting their goals of safety, reliability, availability and efficiency by providing timely solutions and responses to both planned and unplanned events!
Lead and implement projects assigned by the Engineering Manager in a safe, regulatory compliant and cost-effective way while providing the highest customer benefit. Work with other Support Engineers to meet plant needs amid changing conditions!
How You’ll Make an Impact (responsibilities)
<ul>
<li>Serve as the primary technical resource for resolving operational and maintenance issues at O&amp;M facilities across the Americas, including real-time analysis, RCA investigations, and urgent outage support.</li>
<li>Analyze plant and equipment performance data, access DCS and CMMS systems, and deliver professional reports with improvement recommendations for heat rate, efficiency, and long-term reliability.</li>
<li>Interpret control logic, P&amp;IDs, electrical schematics, and other technical drawings while collaborating with engineering teams to resolve design, maintenance, and operational challenges.</li>
<li>Support outage planning via TMS and PCM systems, assist with BSOLs and other planning documentation, and coordinate with internal resource managers to secure personnel, tools, and logistics.</li>
<li>Evaluate and recommend product modifications (e.g., BSOLs, PIBs, TA’s), provide feedback to engineering teams based on plant experience, and contribute to lessons learned for the fleet.</li>
<li>Cross-train with fellow engineers, act as project delegate as needed, and use Siemens systems (PCM, SAP, WRIT) to investigate and resolve technical issues while ensuring strong communication between plants and HQ.</li>
</ul>
What You Bring (requirements)
<ul>
<li>Bachelor of Science degrees or equivalent experience in Engineering, Thermodynamics, Computer Science, Process Engineering, Chemical Engineering.</li>
<li>Minimum of 5 years of Combined Cycle Power Plant operation, maintenance, plant engineering or power plant commissioning experience.</li>
<li>Understanding of, and experience in, large rotating equipment, Steam and Gas Turbine Generators, DCS systems associated Electrical, Instrumentation and Control systems, mechanical systems, heat exchangers, Water treatment plants, Cooling tower systems maintenance systems (planned and corrective)</li>
<li>Motivated self starter and teammate that can identify and complete tasks with minimal direction.</li>
<li>Understanding of Maintenance Philosophies, tracking key asset metrics such as MTBF for assigned plants, prepare CMMS reports and advocate for enhancements, as needed.</li>
<li>25% travel including extensive onsite presence during scheduled and forced outages, special projects and customer meetings. May be short notice before travel.</li>
<li>Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.</li>
</ul>
About the Team
Gas Services
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy:&nbsp;<a href="https://www.siemens-energy.com/employeevideo" target="_blank">https://www.siemens-energy.com/employeevideo</a>
Rewards
<ul>
<li>Career growth and development opportunities; supportive work culture</li>
<li>Company paid Health and wellness benefits</li>
<li>Paid Time Off and paid holidays</li>
<li>401K savings plan with company match</li>
<li>Family building benefits</li>
<li>Parental leave</li>
</ul>
<a href="https://jobs.siemens-energy.com/jobs" target="_blank">https://jobs.siemens-energy.com/jobs</a>

<h3>Job Description</h3>
Harvey Nash USA has been engaged to find a talented Technical Support Engineer for an enterprise Tech Client. 
 
Job Title: Technical Support Engineer
Location: Orlando, FL (hybrid)
Duration: 12+ Months Contract 
Hybrid/Remote: Hybrid
 
Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.
 
What you get to do in this role:
The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. 
This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. 
This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. 
The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
 
In order to be successful in this role, we need someone who has:
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
Experience with relational databases (e.g. MySQL, Oracle)
Experience administering: Linux/Unix OR Microsoft Server
Excellent verbal and written communication skills
Works well in a team environment
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
 
Desired Skills
A fundamental understanding of ITSM, ITIL, or CMDB
Deep understanding of JavaScript.
Advanced MySQL or Oracle experience
Experience diagnosing performance degradation
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
 
Education: 
The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. 
Strong interpersonal communication skills are essential.
 
Hiring Manager Notes:
Non-negotiable items that a candidate must have to be successful in this role?
Knowledge on Database, Object Oriented languages (java, JavaScript preferred) is must and having ServiceNow knowledge is a big plus in technical standpoint. Good to have experience in working with customers on the support side.
 
Backgrounds/skills can we be more flexible with that can be learned on the job?
ServiceNow, Linux knowledge is optional and can be learned on the job.
Degree in computer science is preferred but not mandatory if they have sufficient knowledge and experience on technical aspects.

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