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<h3>Job Description</h3>
Job DescriptionDescription:
Lead Engineer – Technical and Development Support
Primary Work Location: Fredericksburg, VA (On-site/Hybrid)
Must be a U.S Citizen: Yes
Clearance: Ability to obtain a clearance up to Top Secret if later needed
 
Job Summary
Applied Rapid Technologies (ART), a leading provider of rapid prototyping, low-volume production, and additive manufacturing services, is seeking a Lead Engineer with a strong background in production engineering and manufacturing operations. This mid-career leadership role bridges the gap between technical design, hands-on fabrication, and scalable production processes. The successful candidate will oversee engineering programs, drive process optimization, support government proposal efforts (SBIR/OTA), and champion continuous improvement within ART’s ISO 9001-certified environment.
This role is ideal for a technically strong and operationally experienced engineer who thrives in a fast-paced, high-mix, low-volume production environment.
 
Specific Responsibilities:
 
Production Engineering Leadership
<ul>
<li>Lead daily engineering support for active production jobs, including fixture design, print orientation planning, material selection, and throughput optimization.</li>
<li>Ensure workflow efficiency, minimize downtime, and ensure schedule adherence across additive and subtractive manufacturing lines.</li>
<li>Identify and implement process improvements in part finishing, quality inspection, and throughput enhancement.</li>
<li>Provide mentorship and technical guidance to junior engineers, technicians, and interns.</li>
</ul>
Technical Program Oversight
<ul>
<li>Manage full lifecycle of engineering projects—from design validation and prototyping to transition-to-production activities.</li>
<li>Serve as technical lead for complex manufacturing challenges, providing hands-on support and directing cross-functional engineering solutions.</li>
<li>Drive root cause analysis and resolution of technical issues affecting production quality or delivery performance.</li>
</ul>
New Technology &amp; Product Development
<ul>
<li>Support design and development of customer parts and in-house tooling using advanced additive manufacturing and CNC methods.</li>
<li>Evaluate and integrate new equipment, software, or process capabilities to expand ART’s production capacity and versatility.</li>
<li>Apply DfAM (Design for Additive Manufacturing) principles to maximize efficiency and reliability in customer parts.</li>
</ul>
Proposal Development (SBIR/OTA &amp; Government Contracts)
Lead or contribute to the technical development of proposals for SBIR, STTR, OTA, and other federal R&amp;D and production opportunities.
<ul>
<li>Develop level-of-effort and costing estimates based on production methods, equipment utilization, and resource planning.</li>
<li>Collaborate with business development staff on capture strategies and client engagement efforts.</li>
<li>Quality &amp; Continuous Improvement</li>
<li>Champion ART’s ISO 9001 quality system with a focus on production process control, traceability, and nonconformance mitigation.</li>
<li>Develop work instructions, inspection plans, and control documents to improve consistency and reduce variation in production.</li>
<li>Lead production-focused Kaizen or Lean initiatives to improve quality, reduce rework, and enhance customer satisfaction.</li>
</ul>
 
 
Requirements:
Required Skills and Experience:
<ul>
<li>Bachelor’s degree in mechanical, Manufacturing, or Industrial Engineering</li>
<li>7+ years of experience in engineering, with at least 3 years in a production/manufacturing environment.</li>
<li>Deep knowledge of additive manufacturing techniques (FDM, SLA, SLS) and post-processing operations.</li>
<li>Experience with ERP/MRP systems in a job shop or small-batch manufacturing environment.</li>
<li>Experience with process validation, design transfer, and new product introduction (NPI).</li>
<li>Knowledge of vacuum casting, urethane molding, or injection mold prototyping.</li>
<li>Experience with CNC machining, rapid tooling, and low-volume production workflows.</li>
<li>Proven ability to lead cross-functional teams and manage high-mix, custom production pipelines.</li>
<li>Proficiency with CAD software and basic CAM/post-processing tools.</li>
<li>Familiarity with ISO 9001 quality systems and production documentation practices.</li>
<li>Proven experience in SBIR/OTA proposal development or government R&amp;D contracting.</li>
</ul>
Desired Skills and Experience:
<ul>
<li>Lean Six Sigma or similar continuous improvement certification.</li>
</ul>
 
Physical Requirements and Work Environment
<ul>
<li>Normal office environment.</li>
</ul>
Travel Requirements
<ul>
<li>10%</li>
</ul>
Company Description
Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled &amp; mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production &amp; Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a certified 8(a), service-disabled, veteran-owned small business.
A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.
Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.

Lead Engineer [Technical and Development Support]

<h3>Job Description</h3>
Job DescriptionSalary: 64000 
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
 
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, were creating a legacy that goes beyond businessone thats changing the world for the better.
 
In this role, you will be responsible for providing expert technical support to customers and technicians, troubleshooting mechanical, electrical, and building automation system issues remotely. You will act as a liaison between the customer and the engineering team to ensure timely resolution of product-related concerns, and you will coordinate field service visits when issues require on-site attention. With a strong focus on customer satisfaction, you will also be involved in performance tracking, process improvements, and collaboration with internal teams to enhance products and services. Your expertise in troubleshooting and product optimization will be key in driving energy-efficient solutions and reducing environmental impacts.
 
Key Accountabilities:
Technical Support &amp; Troubleshooting
<ul>
<li>Answer queue calls from technicians and customers on site to troubleshoot mechanical, electrical, and Building Automation System (BAS) issues remotely.</li>
<li>Assist customers with problematic equipment and recommend appropriate solutions.</li>
<li>Determine whether reported issues are product-related or site-related, and take appropriate action for product-related concerns</li>
<li>Work closely with QA and Engineering teams to identify and resolve underlying product issues and prevent recurring failures.</li>
<li>During troubleshooting calls, provide guidance and recommendations to optimize product usage, improving performance and energy efficiency</li>
<li>Load programs to PLCs and HMIs on control panels, as well as configure and program VFDs as needed.</li>
<li>Conduct troubleshooting related to mechanical issues with pumps, electrical issues with VFDs, control panels, and communication problems with building automation systems.</li>
</ul>
 
On-Site Support &amp; Coordination
<ul>
<li>If an issue cannot be resolved remotely, coordinate and schedule a field service technician or authorized service partner (ASP) for an on-site inspection and diagnosis, ensuring they have a detailed scope of work.</li>
<li>Travel to local project sites (~10% of the time) for hands-on troubleshooting, start-up assistance, and commissioning of Armstrong supplied equipment.</li>
<li>Review field service reports from technicians and ASPs, update customers on findings, and communicate any necessary recommendations or required actions.</li>
<li>Provide customers with quotes for additional work or replacement parts based on field service reports and recommendations.</li>
</ul>
Customer Support &amp; Service Request Management
<ul>
<li>Respond to customer-submitted tickets for warranty claims and service requests, determining the nature of the issue and whether it qualifies as a warranty concern.</li>
<li>Take ownership of assigned tickets, ensuring timely resolution and proactive communication with customers.</li>
<li>Follow up with logistics teams on service-related tickets, ensuring prompt handling and shipment of required parts.</li>
<li>Recommend appropriate replacement part numbers to customers based on troubleshooting findings and service history.</li>
</ul>
 
Performance &amp; Process Improvement
<ul>
<li>Maintain and improve KPI targets, including average response time and ticket closure time.</li>
<li>Multitask efficiently by logging cases in the system while actively troubleshooting with customers.</li>
<li>Work with service coordinators and the National Service Manager to ensure effective scheduling and dispatch of field technicians and ASPs.</li>
<li>Collaborate with internal teams and vendors to enhance products and service processes, implementing improvements to reduce cycle times and enhance customer experience.</li>
<li>Provide feedback on new products received from customers, working with product owners to drive enhancements from a service perspective.</li>
<li>Participate in value stream meetings to provide feedback from a service perspective for product development and improvements.</li>
</ul>
What Were Looking For
To thrive in this role, you should bring:
 
Education &amp; Experience
<ul>
<li>Diploma or degree in Electrical Engineering, Building Controls/Automation, HVAC, or a related field, with at least three (3) years of relevant experience</li>
<li>Alternatively, five (5) years of experience in the HVAC/Controls industry may be considered</li>
<li>At least two (2) years of experience working in technical support, customer service, or a related role in an industrial environment.</li>
<li>Experience with engineering, manufacturing, and distribution operations is an asset.</li>
<li>Public speaking and training experience is a plus.</li>
</ul>
 
Technical Expertise
<ul>
<li>Strong knowledge of centrifugal pumps, heat exchangers, and building automation controls.</li>
<li>Familiarity with building automation communication protocols such as BACnet and Modbus.</li>
<li>Experience with Tridium Niagara and wireless networking is a definite asset.</li>
<li>Hands-on experience with troubleshooting VFDs, PLCs, HMIs, and control panels.</li>
</ul>
 
Skills &amp; Abilities
<ul>
<li>Strong technical aptitude with the ability to work independently and collaboratively in a fast-paced, evolving environment.</li>
<li>Creative problem-solving skills and ability to conduct root cause analysis.</li>
<li>Ability to break down complex problems into simplified solutions and provide clear, well-thought-out recommendations.</li>
<li>Strong team-oriented leadership skills with a proactive, action-driven approach.</li>
<li>Customer-first mentality with a commitment to taking ownership of support tickets and ensuring customer satisfaction.</li>
<li>Excellent communication skills with the ability to engage in open and authentic discussions in all situations.</li>
<li>Ability to multitask effectively, balancing phone support, case documentation, and coordination with internal teams simultaneously.</li>
</ul>
 
Why Armstrong Fluid Technology?
By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Location: Hybrid (Preferred DC Metro Area) Employment Type: Full-Time
About the Opportunity
Merlin Cyber is looking for a Technical Solutions Engineer for our Post-Quantum Cryptography (PQC) Technical Practice Area. This individual will serve as technical pre-sales, lead initial deployments, and provide Tier 1/2 support for our customers and partners. This role spans the full customer journey: engaging technically during pre-sales, leading secure deployments, and providing hands-on technical support during early operations. You'll help clients discover and manage their cryptographic infrastructure and prepare for a quantum-ready future.
Our customers include U.S. federal agencies and critical infrastructure providers, where mission success depends on crypto discovery, modernization, lifecycle management, and agility.
Key Responsibilities
Pre-Sales Engineering
<ul>
<li>Provide technical consultation and architectural guidance related to the deployment of portfolio tools that perform cryptographic inventory and analysis. To include SaaS, on-premises, and container installations.</li>
<li>Perform product demonstrations, proof-of-concept implementations, and technical briefings to illustrate value and differentiation with a focus on tool integrations and advanced dashboard configuration.</li>
<li>Contribute to technical sections of proposals, white papers, and compliance mappings (e.g., FedRAMP, FIPS 140-3, NIST, CSfC guidelines).</li>
</ul>
Initial Deployment
<ul>
<li>Execute onboarding and configuration in cloud and hybrid environments, including AWS GovCloud, Azure Government, and on-prem setups.</li>
<li>Integrate platform with enterprise cryptographic stores, PKI, HSMs, and certificate management tools.</li>
<li>Enable crypto asset discovery across distributed environments, including containers, applications, and legacy systems.</li>
<li>Facilitate admin training and early operational use of the system.</li>
</ul>
Tier 1 and Tier 2 Support Engineering
<ul>
<li>Serve as the primary point of contact for customer-reported technical issues during onboarding and early production phases.</li>
<li>Provide Level 1 triage, including issue categorization, replication, and logging.</li>
<li>Deliver Level 2 technical troubleshooting: logs analysis, API call tracing, platform configuration review, and detailed root cause diagnosis.</li>
<li>Work with engineering and product teams to escalate and resolve deeper software bugs or feature gaps.</li>
<li>Document support cases, resolutions, and lessons learned in knowledge base articles or FAQs.</li>
<li>Assist in refining support workflows and SLAs for mission-critical federal environments.</li>
</ul>
Qualifications
Required
<ul>
<li>Bachelor’s degree in computer science, cybersecurity, or related technical field.</li>
<li>4+ years of experience in pre-sales, solution engineering, or technical consulting.</li>
<li>2+ years of hands-on deployment or integration of SaaS/cloud-based security solutions (especially in government or regulated environments).</li>
<li>2+ years of experience supporting enterprise software, including Tier 1 or Tier 2 technical support.</li>
<li>Deep familiarity with cryptographic technologies: TLS/SSL, PKI, HSM, digital certificates, keys, and standard encryption schemes.</li>
<li>Experience working with federal security compliance frameworks (e.g., FISMA, FedRAMP, NIST SP 800-53, ICD-500 and relevant series).</li>
<li>Strong communication and presentation skills for both technical and executive audiences.</li>
</ul>
Preferred
<ul>
<li>Experience managing support queues and customer case triage processes using platforms like Zendesk, Jira, or ServiceNow.</li>
<li>Knowledge of cryptographic agility, post-quantum cryptography, or NIST SP 800-57, 800-130, or 800-131A</li>
<li>Knowledge of log aggregation tools (e.g., Splunk, ELK stack) and debugging tools (e.g., Wireshark, curl, Postman).</li>
<li>Ability to write support and troubleshooting documentation (e.g., KB articles, runbooks).</li>
<li>Familiarity with cloud-native infrastructure (Kubernetes, Docker, IAM, VPCs) and DevOps tooling (Terraform, Ansible, Git).</li>
<li>Active Secret clearance or ability to obtain one</li>
</ul>
Work Environment &amp; Location
This role is hybrid; candidates located near the DMV (D.C., Maryland, Virginia) are preferred due to occasional collaborative sessions at our headquarters inTysons Corner, VA.
Why Merlin Cyber?
At Merlin Cyber, you'll be part of a visionary team at the forefront of cybersecurity innovation for the public sector. We provide an exceptional environment to experiment, collaborate, and excel, supporting impactful missions and solutions. Join us to define and showcase the future of cybersecurity.

Technical Solutions Engineer

<h3>Job Description</h3>
Job Description
fairlife, LLC is a Chicago-based nutrition company that creates great-tasting, nutrition-rich and dairy products to nourish consumers.
With over $3B in annual retail sales, fairlife's portfolio of delicious, lactose-free, real dairy products includes: fairlife® ultra-filtered milk; Core Power® High Protein Shakes, a sports nutrition drink to support post-workout recovery; fairlife® nutrition plan™, a nutrition shake to support the journey to better health.
A wholly owned subsidiary of The Coca-Cola company, fairlife, LLC has been recognized by both Fast Company and Nielsen for its industry leading innovation.
To learn more about fairlife and its complete line of products, please visit fairlife.com.
The construction of fairlife's manufacturing facility in Webster, NY is underway. This state-of-the-art, 750k sq ft, greenfield plant is expected to be operational in late 2025 and will lay the foundation for fairlife's next phase of growth as the leading dairy nutrition provider. While coupling the industry's latest technologies and fairlife's operational excellence to build this world-class facility, fairlife plans to hire 250 new employees and bring in approximately 5 million lbs. of milk a day, with room to grow over the coming years.
job purpose: Under limited supervision, the Technical Processing Engineer (TPE) will provide technical solutions and expertise in operations, engineering, and maintenance. The TPE will manage, coordinate, and oversee technical projects, maintenance, and engineering solutions. This individual will plan, direct and execute all projects with necessary vendors and in-house resources. They are responsible for ensuring and improving the performance, productivity, training and efficiencies for the Webster, NY plant through provision of effective methods, controls, and strategies.
responsibilities: 
<ul>
<li>Manage strategic, technical projects and tasks in an extremely fast-paced environment</li>
<li>Serve as a top resource and technical expert for the processing department in all disciplines of maintenance, processing equipment, and production</li>
<li>Ability to program, modify and adjust PLC logic (Rockwell platform), VFD's, network switches</li>
<li>Engineer solutions using poke yoke mentality to improve processing equipment reliability. Assist technical engineers, maintenance, and ICT personnel with fishbone and 5-why lean practices for troubleshooting and resolving reoccurring issues</li>
<li>Work hand in hand with plant vendors to reverse engineer critical parts/components of equipment. Ensure quality parts are made to specification and assign revisions for precise documentation</li>
<li>Lead the planning and implementation of processing technical projects. Develop plans, manage budget, plan and schedule project timelines, track project deliverables using appropriate tools, provide direction and support to project team, constantly monitor and report on progress of the project to all stakeholders, implement and manage project changes and interventions to achieve desired project outputs and evaluations and assessment of project results</li>
<li>Modify and update P&amp;ID's prior to and after project execution</li>
<li>Coordinate, assist, plan, and monitor the work of the maintenance and processing departments. Monitor performance, discover root cause, MTBF implement improvements to eradicate variances. Provide technical support where necessary</li>
<li>Develop, train, assist, support, and collaborate to maintain a continuous improvement culture throughout the entire facility, across all departments forging an innovative environment which utilizes data tools available to drive root causes</li>
<li>Perform miscellaneous job-related duties as assigned</li>
</ul>
skills/qualifications required: 
<ul>
<li>Bachelor's degree in Mechanical/Electrical Engineering or related discipline required</li>
<li>Minimum of 10 years' experience directly related to the duties and responsibilities specified</li>
<li>Automation experience required (RsLogix5000, FactoryTalk, TPM)</li>
<li>Aseptic/Dairy experience required including UHT's, homogenizers, separators, filtration plants, mixproof valves, motors, pumps</li>
<li>Ability to update P&amp;ID's, mechanical/electrical prints (CAD/SolidWorks preferred)</li>
<li>Skilled in organizing resources and establishing priorities</li>
<li>Skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures</li>
<li>Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community</li>
<li>Ability to make administrative and procedural decisions and judgements on sensitive, confidential issues</li>
<li>Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments</li>
<li>Ability to analyze and assess training and development needs</li>
<li>Knowledge of computerized information systems used in quality assurance, maintenance, and ERP applications</li>
<li>Able to understand and utilize engineering drawings, operating manuals, and blueprints to conduct business</li>
<li>Able to stand for extended periods of time, lift a minimum of 40 lbs. on an occasional basis, and able to climb ladders and work at elevations of 75 feet</li>
<li>Ability to handle ambiguity and work in a fast paced, entrepreneurial environment</li>
<li>Ability to work all shifts including off shifts</li>
<li>Knowledge of USDA, State, Federal regulations for a dairy manufacturing facility a plus</li>
</ul>

position location: Webster, NY
trave requirements: 50% through end of year. 10% steady state
exempt/nonexempt: exempt
base pay range: $115,000 - $130,000
*Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
fairlife, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All qualified applicants and employees will be given equal opportunity. Selection decisions are based on job-related factors.
In addition to its nondiscrimination commitment, the Company will also provide reasonable accommodation of qualified individuals with known disabilities unless doing so would impose an undue hardship on the Company. If you have a disability and would like to request accommodation in order to apply for a position with us, please email <a href="mailto:careers@fairlife.com" target="_blank">careers@fairlife.com</a>.
 For Recruitment Agencies At fairlife, we manage the majority of our hiring internally through our dedicated Talent Acquisition team, which is actively engaged in direct candidate sourcing. Most of our roles are filled through applications submitted via our careers site or through direct outreach by our team.
As our recruitment is primarily handled in-house, we work only occasionally with external agencies, and only those on our existing, pre-approved vendor list. At this time, we are not reviewing or expanding that list.
Unsolicited resumes or submissions from external agencies not authorized by our Talent Acquisition team will be considered direct candidate applications. As such, fairlife will not assume responsibility for any placement fees associated with these submissions.

Technical Processing Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
** To comply with U.S. federal government requirements, U.S. citizenship is required for this position. **
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes. Your quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations..
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations</li>
<li>Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements</li>
<li>Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system</li>
<li>Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners</li>
<li>Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers</li>
<li>Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers</li>
<li>Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools</li>
<li>File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Provide on-call support 24x7 on an as-needed basis including weekend and holidays</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients</li>
<li>Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching</li>
<li>Understanding of packet flow across multiple OSI layers</li>
<li>Extensive experience troubleshooting Remote Access VPN solutions</li>
<li>Ability to independently debug broad, complex, and unique networks with mixed media and protocols</li>
<li>Proficiency with network troubleshooting tools</li>
<li>Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates</li>
<li>Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred</li>
</ul>
Preferred Skills:
<ul>
<li>Experience working with U.S. government, federal, state, or local agencies</li>
<li>Virtualization experience (AWS, Azure, VMware, OpenStack)</li>
<li>Experience with Windows, Mac OS, and Linux (debugging, editing registries, plist, etc.)</li>
<li>Multi-vendor interoperability exposure</li>
<li>Authentication protocols – LDAP, TACACS+, Radius, SAML</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience</li>
</ul>
 Additional Information 
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure&nbsp;
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between&nbsp;$108000/YR - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

Sr. Technical Support Engineer, US Government, Strata

<h3>Job Description</h3>
Job Description
Job Title: Sales Technical Support / Controls Engineer Location: Darien, IL area (Local Candidates only and no sponsorship is provided) Job Type and Duration: Direct hire Pay range: Up to 110/k (plus or minus based on experience) Our client is an internationally recognized company that provides engineered equipment and control systems for use in many industries. Our expertise in engineering, programming, fabrication, and system commissioning enables us to provide high quality solutions for a wide variety of industries. We offer our employees opportunities to be involved in new process and innovations, with a culture that includes a casual dress code and flexible working hours. The Sales Technical Support / Controls Engineer will support Roofing Systems and Integration Sales along with engineering and commissioning of smaller integration projects. Sales Support Responsibilities:
<ul>
<li>Attend Request for Quote Walk throughs:</li>
</ul>
Gather information needed for sales to produce a quality proposal.
<ul>
<li>Site investigations for Proposals:</li>
</ul>
Investigate systems with more detail than the Request for Quote Walk though. Collect data: Drive Horsepower's Motor horsepower's Enclosure sizes and posable locations Conduit runs Operator stations and functions Field devices and locations
<ul>
<li>Procure Installation proposals from Electrical Contractors:</li>
</ul>
Create Electrical Contractor Task lists that Electrical Contractors can reference in their proposals Walk Electrical Contractors though job sight Review and evaluate Electrical Contractor proposals Control Engineering Responsibilities:
<ul>
<li>Engineer smaller projects (Projects with less than 200hours of engineering)</li>
</ul>
Electrical Schematics Bill of Materials Programming Panel Test
<ul>
<li>Commission and Start-Up of engineered systems:</li>
</ul>
Smaller projects should take less than a week Qualifications/Requirements:
<ul>
<li>BSEE, BSME, or equivalent experience</li>
<li>Demonstrate a commitment to follow-through</li>
<li>Highly effective customer relationship skills</li>
<li>Field experience in industrial manufacturing plants</li>
<li>Effective communication and interpersonal skills</li>
<li>Organizational and analytical skills</li>
</ul>
<ul>
<li>Display professional and technical confidence in a sales position</li>
<li>Travel estimated at 25-30%, most trips to be less than one week</li>
</ul>
<ul>
<li>Experience with AutoCAD</li>
<li>Proficient with Microsoft Word and Excel</li>
<li>Ability to program PLCs; Rockwell Automation and others</li>
<li>Abilit to program HMIs:</li>
</ul>
Panelview ME and SE Wonderware Ignition Salary and Benefits:
<ul>
<li>Salary commensurate with experience</li>
<li>Benefits including health insurance, dental insurance, vision, life/LTD/AD&amp;D insurance, short term disability, 401k match, 10 paid holidays, 10 vacation days and 5 sick days</li>
<li>The chance to make an impact with a growing company</li>
</ul>
Company DescriptionESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm. ESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers. View jobs: <a href="http://www.espocorp.com/jobs" target="_blank">www.espocorp.com/jobs</a> 
<h3>Company Description</h3>
ESPO Engineering, established in 1965, is a premier Technical Recruiting and Staffing firm. \r\n\r\nESPO employees may enjoy a full range of benefits from 401(k), Premium Health Insurance, Dental, Disability, Direct Deposit, PTO time and Holiday Pay. Apply now and see why so many professionals choose ESPO to help advance their careers. \r\nView jobs: <a href="http://www.espocorp.com/jobs" target="_blank">www.espocorp.com/jobs</a>

Technical Sales Support / Controls Engineer 25-00381

<h3>Job Description</h3>
Job Description
Immense Networks is looking for a Level One Technical Engineer with a passion for IT support, strong troubleshooting abilities, and a desire to grow their technical skills. This entry-level role focuses on providing first-line support for client issues, maintaining systems, and escalating more complex problems to senior engineers. The ideal candidate will demonstrate critical thinking, strong problem-solving abilities, and a sense of urgency when addressing client needs.
Responsibilities:
• Provide remote and on-site technical support to end users.
• Troubleshoot basic hardware, software, and network issues.
• Configure and deploy desktops, laptops, printers, and peripheral devices.
• Assist with onboarding/offboarding of users, including account creation and device setup.
• Perform routine maintenance tasks and system updates.
• Monitor and respond to support tickets in a timely and professional manner.
• Escalate unresolved issues to Level Two Engineers when necessary.
• Document support steps, resolutions, and system configurations.
• Maintain asset inventory and assist with equipment tracking.
• Support Microsoft 365 services such as Outlook, Teams, and OneDrive.
Requirements:
• 0–2 years of experience in an IT support or help desk role.
• Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365 Administration and Windows operating systems.
• Basic understanding of Active Directory, Azure Active Directory, and user management.
• Strong critical thinking and problem-solving skills.
• Ability to prioritize tasks and respond with a sense of urgency.
• Excellent communication skills and customer service mindset.
• Ability to follow procedures and escalate when appropriate.
• Willingness to learn new technologies and grow within the role.
• Certifications such as MS-900: Microsoft 365 fundamentals are a plus.
Why Join Us?
• Competitive salary and benefits package.
• Opportunities for professional growth and certifications.
• A collaborative and innovative work environment.
• Work on cutting-edge technology solutions for a variety of industries.
Company DescriptionFounded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients. 
<h3>Company Description</h3>
Founded in 2005, Immense Networks is an IT consulting firm that utilizes technology, automation, and our rockstar team to help our clients achieve their technology-related goals. We are client-focused and always work in our clients' sincere best interests. Our vision is to be the premier technology partner for our small business clients.

Level One Technical Engineer

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
*** Work hours 2:00pm-11:00pm Central ***
Your Career
You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.
As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.
You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes. Your quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations.
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility within government agencies and organizations</li>
<li>Provide tailored troubleshooting, configuration guidance, and best practices, with an understanding of government compliance and security requirements</li>
<li>Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system</li>
<li>Conduct multi-vendor troubleshooting on complex customer engagements, ensuring a seamless experience for public sector partners</li>
<li>Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and industry best practices to customers</li>
<li>Be a subject matter expert on core technologies of Palo Alto Networks product line, particularly in environments relevant to public sector customers</li>
<li>Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools</li>
<li>File bug reports with the engineering team and develop test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Provide on-call support 24x7 on an as-needed basis including weekend and holidays</li>
</ul>
Qualifications 
Your Experience
<ul>
<li>Minimum of 5 years of network security experience, with a preference for experience supporting government or public sector clients</li>
<li>Expertise in TCP/IP, advanced knowledge of LAN/WAN technologies, and general routing/switching</li>
<li>Understanding of packet flow across multiple OSI layers</li>
<li>Extensive experience troubleshooting Remote Access VPN solutions</li>
<li>Ability to independently debug broad, complex, and unique networks with mixed media and protocols</li>
<li>Proficiency with network troubleshooting tools</li>
<li>Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates</li>
<li>Experience interfacing with firewalls and firewall technology. Next-Generation Firewall (NGFW) experience preferred</li>
</ul>
Preferred Skills:
<ul>
<li>Experience working with U.S. government, federal, state, or local agencies</li>
<li>Virtualization experience (AWS, Azure, VMware, OpenStack)</li>
<li>Experience with Windows, Mac OS, and Linux (debugging, editing registries, plist, etc.)</li>
<li>Multi-vendor interoperability exposure</li>
<li>Authentication protocols – LDAP, TACACS+, Radius, SAML</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics, or related experience—or equivalent military experience</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
 Additional Information 
The Team
Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No.&nbsp;Please note that we will not sponsor applicants for work visas for this position.

<h3>Job Description</h3>
Job DescriptionCompany Description 
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
Job Description 
Your Career
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.&nbsp;&nbsp;
Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
<ul>
<li>Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure</li>
<li>Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues</li>
<li>Work to reproduce customer issues and qualified critical issues</li>
<li>Respond to user-reported issues in adherence to established Service Level Agreements&nbsp;&nbsp;</li>
<li>Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise&nbsp;</li>
<li>Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix</li>
<li>Provide timely feedback into the development process on customer-reported product problems</li>
<li>Document actions to effectively communicate information internally and to customers</li>
<li>Facilitate root cause investigations and manage the implementation of corrective and preventative measures</li>
<li>Be the subject matter expert on core technologies of Palo Alto Networks product line</li>
<li>File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle</li>
<li>Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness</li>
<li>Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides</li>
<li>Travel to customer sites in the event of a critical situation to expedite resolution as required</li>
</ul>
Qualifications 
Your Experience&nbsp;
<ul>
<li>Minimum of 5 years of network security experience along with strong communication and customer service skills</li>
<li>In depth, hands on network troubleshooting skills</li>
<li>Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and DataCenter Architectures</li>
<li>Expertise with Remote Access VPN solutions and tunneling protocols (IPSEC, GRE, PKI &amp; SSL/TLS, DNS, DHCP)</li>
<li>Knowledge of SD-WAN Architectures is preferred</li>
<li>Experience with Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens etc.)</li>
<li>Working knowledge of Security services (IDS/IPS, Firewalls etc.)</li>
<li>Virtualization experience (AWS, Azure, VMWare, OpenStack)</li>
<li>Experience with Windows, Linux, and Mac OS is a plus (Debugging, Editing Registries, Plist etc.)</li>
<li>Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus</li>
<li>The ability to independently debug broad, complex and unique networks with mixed media and protocols is required</li>
<li>Excellent written and verbal communication skills</li>
<li>BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required</li>
<li>Excellent written and verbal communication skills</li>
<li>Willingness to work outside of normal business hours, including weekends (As business needs dictates)</li>
</ul>
 Additional Information 
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR.The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found&nbsp;here.
Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at&nbsp;&nbsp;<a href="mailto:accommodations@paloaltonetworks.com" target="_blank">accommodations@paloaltonetworks.com</a>.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Sr. Technical Support Engineer, Focused Services - Prisma SDWAN

<h3>Job Description</h3>
Job DescriptionDescription:
What we’re all about: 
SHR is part of Access Group's Hospitality division, delivering innovative B2B SaaS solutions that empower the hospitality industry. Our comprehensive suite of products—including distribution, digital marketing, Customer Relationship Management (CRM), and revenue management (RMS) solutions—helps small-to-medium hotel groups, casinos, and large independent hotels operate more efficiently, engage customers, and grow revenue.
 
At Access Group, we’re committed to being a global leader in hospitality technology. You’ll be part of a team that drives measurable business outcomes, delivers exceptional customer experiences, and shapes lasting partnerships—making a real impact on our clients and the industry.
 
About you:
You’re a proactive, detail-oriented problem solver who thrives in customer-facing technical roles and enjoys making complex systems intuitive. You combine a passion for technology with a strong understanding of hospitality operations, helping hotel teams succeed with confidence.
 
In this role, you’ll implement and support SHR’s Hotel Revenue Management System (RMS) for independent hotels and major chains across the Americas. You’ll manage seamless onboarding, system integrations, and ongoing client success. Your work includes troubleshooting technical challenges, delivering expert guidance, and collaborating cross-functionally with internal teams to optimize workflows, drive adoption of new features, and enhance overall customer satisfaction.
 
This is an exciting opportunity to grow your technical expertise, deepen client relationships, and contribute to the success of hospitality businesses leveraging cutting-edge SaaS solutions, AI-powered tools, and digital services tailored to the hotel industry.
 
Day to day you will:
Implementation &amp; Onboarding
<ul>
<li>Assist new hotel customers — from independent boutique properties to large chains — in the initial implementation of our Revenue Management System (RMS).</li>
<li>Provide step-by-step onboarding guidance, ensuring successful integration with Property Management Systems (PMS) and other hospitality software.</li>
<li>Configure and customize system settings to meet client-specific revenue strategy and operational needs.</li>
</ul>
Customer Support &amp; Training
<ul>
<li>Act as the primary point of contact for hotel Front Office Managers, Revenue Managers, and Reservation Managers during and after onboarding.</li>
<li>Troubleshoot and resolve technical or operational issues quickly, minimizing disruption to daily hotel operations.</li>
<li>Deliver engaging product training sessions to help customers maximize RMS features, drive adoption, and optimize revenue performance.</li>
</ul>
Integration Management
<ul>
<li>Collaborate with internal product, engineering, and support teams, as well as third-party vendors, to manage seamless integrations between our RMS, PMS, and other hospitality systems.</li>
<li>Monitor integration workflows to ensure data accuracy, timely updates, and smooth two-way communication.</li>
</ul>
Continuous Customer Success
<ul>
<li>Provide ongoing post-implementation support to maintain high levels of customer satisfaction.</li>
<li>Monitor RMS performance and proactively address potential issues before they impact hotel revenue.</li>
<li>Build trusted client partnerships by aligning revenue management strategies with the system’s capabilities, including adoption of new features and product updates.</li>
</ul>
Internal Coordination &amp; Process Improvement
<ul>
<li>Partner with global development and technical support teams to resolve escalations, ensuring high-priority items receive immediate attention.</li>
<li>Document and share solutions, updates, and best practices with customers and internal teams.</li>
<li>Use tools such as Jira, Salesforce, or similar platforms to log, track, and report on customer cases and feature requests.</li>
</ul>
Requirements:
Your skills and experience will include:
Required:
<ul>
<li>Bachelor’s degree or equivalent experience in a relevant field (e.g., Hospitality, Technology, or Customer Support).</li>
<li>Strong organizational and problem-solving skills, with the ability to manage multiple tasks, priorities, and deadlines.</li>
<li>Experience using customer support or ticketing tools such as Jira, Salesforce, or similar systems.</li>
<li>Foundational understanding of hotel operations, including Front Office, Revenue Management, or Reservations.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to collaborate effectively with global teams across multiple time zones.</li>
<li>Customer-focused mindset with strong interpersonal and relationship-building skills.</li>
</ul>
Preferred:
<ul>
<li>Experience onboarding or supporting SaaS products in the hospitality industry.</li>
<li>Familiarity with hotel systems such as PMS, RMS, or CRS.</li>
<li>Knowledge of Revenue Management concepts, including dynamic pricing, forecasting, and optimization.</li>
<li>Prior experience supporting independent hotels or large hotel chains.</li>
</ul>
Applicants must be authorized to work in the U.S. without sponsorship from the employer for this opportunity.
 
What does Access offer you?
We are a growing software company, and we deliver what we say we do! We take the development of our people seriously and we will work with you to carve out your success plan and provide opportunities to accelerate your career and make a real difference.
 
If you join our team, you’ll soon discover that we excel at building strong, enduring relationships, including those with our employees. On top of a competitive salary, you’ll receive the following benefits and much, much more:
<ul>
<li>22 days paid time off</li>
<li>11 company paid holidays</li>
<li>Medical, dental &amp; vision insurance</li>
<li>401(k) with 5% company match</li>
<li>Short-term and long-term disability insurance</li>
<li>Parental leave for birthing and non-birthing parents</li>
<li>Flexible work environment</li>
</ul>
Compensation: The anticipated base salary for this position is expected to be $55,000 - $70,000 annually. Final compensation will be determined based on a variety of factors, including location, qualifications, experience, and skill set. Any compensation outside the stated range will be determined in accordance with applicable laws and company policy.
 
The Access Group is committed to a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable federal, state, or local law.
 
Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let’s make a difference together.

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