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<h3>Job Description</h3>
Job Description
Job Title: Mailroom Associate Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview: The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication). • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. • Maintains records of receipt, mailing dates, and other required information. • Manages outgoing mail/package transactions. • Performs duties associated with shipping and receiving of materials. • Notifies employees upon receipt of inbound deliveries. • Distributes mail/packages to company personnel. • Acts as point of contact for company personnel on mail/package inquiries. • Maintains the Business Service Center area in a neat and orderly fashion. • Monitors level of office supplies on the floor and replenishing and orders accordingly. • Proactively seeks out additional work during downtime. • Builds professional relationships with customers and other teams. • Maintains professionalism and composure when interacting with all employees. • Trains back-up and providing guidance on policies and procedures. • Determines what additional support is needed when handling sensitive inquiries. • Provides exceptional customer service to client.
Competencies: • Strong verbal and written communication skills. • Excellent customer service skills. • PC skills MS Office Suite experience. • Ability to handle multiple tasks simultaneously. • Good organizational skills. • Working knowledge of SC Logic equipment. • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. • Possesses ability to work independently and capable of completing projects. • Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Qualifications and Education Requirements: • High School Diploma (or equivalent) required. • 2+ years prior work experience preferred. • Ability to work assigned work hours determined by manager. • Excellent organizational and time management skills. • Analytical abilities and aptitude in problem-solving. • Superb written and verbal communication skills. • Current knowledge or ability to learn computer-based systems required for functions of position. • Required to maintain an overall professional appearance and attitude. • Adhere to all policies and procedures required.
Physical Demands: • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). • Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension. • Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range$18—$18 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
 is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

Client Services Associate

<h3>Job Description</h3>
Job DescriptionReady to make a meaningful impact while growing your career?
BAYADA Home Health Care is looking for a Client Services/ Intake Manager to join our Assistive Care State Programs office in Charlotte, NC – and we want you on our team!
If you're a dynamic, motivated professional who thrives in a fast-paced, people-focused environment, this is your chance to step into an exciting role where you can build relationships, problem-solve, and help deliver top-quality home health care.
Why This Role?
<ul>
<li>Make a Difference: Help ensure our clients receive compassionate, high-quality home health care.</li>
<li>Fast-Paced &amp; Rewarding: Manage client services, coordinate care, and proactively grow your caseload.</li>
<li>Career Growth: We recognize talent! Advance within a company that values your ambition and leadership.</li>
<li>Strong Team Culture: Work alongside a supportive team that's passionate about making a real impact.</li>
</ul>
What You'll Do as a Client Services/ Intake Manager:
<ul>
<li>Deliver Exceptional Service – Ensure clients receive outstanding home health care with compassion and reliability.</li>
<li>Manage &amp; Coordinate Care – Oversee scheduling, client needs, and service coordination.</li>
<li>Build Relationships – Develop strong connections with clients, caregivers, referral sources, and community partners.</li>
<li>Grow &amp; Expand – Manage and proactively increase your caseload to help more clients in need.</li>
<li>Collaborate &amp; Lead – Partner with Clinical Managers to provide support and supervision to field employees.</li>
<li>Monitor Performance – Oversee key metrics and ensure efficient fiscal management of your caseload.</li>
</ul>
What We're Looking For:
<ul>
<li>Bachelor's degree (Required)</li>
<li>Experience in healthcare, home care, or medical office preferred</li>
<li>Supervisory experience is a plus</li>
<li>Proven ability to take on increasing responsibility &amp; meet goals</li>
<li>Ambitious, motivated, and eager to grow</li>
<li>Strong computer skills (EMR experience a plus!)</li>
<li>Excellent communication &amp; interpersonal skills</li>
</ul>
Why You'll Love BAYADA:
<ul>
<li>Award-Winning Workplace: Recognized by Newsweek, Forbes, and Glassdoor as one of the best places to work</li>
<li>Competitive Pay &amp; Weekly Paychecks</li>
<li>Monday-Friday Schedule (No Nights or Weekends!)</li>
<li>Comprehensive Benefits Package: Paid holidays, PTO, vision, dental, medical, employer-paid life insurance, 401(k) with match, and more</li>
<li>Endless Growth Opportunities: We invest in you and your future</li>
<li>Supportive Team &amp; Positive Culture</li>
<li>Small, Local Team with National Company Stability</li>
</ul>
Be part of something bigger than a job—join BAYADA Home Health Care and help us change lives every day.
Apply now and start your journey with a company that truly values you.
Learn more about BAYADA's benefits: <a href="https://www.bayada.com/benefits" target="_blank">https://www.bayada.com/benefits</a>
#LIRX
#joinBayada-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services/Intake Manager

<h3>Job Description</h3>
Job Description
The Senior Account Manager will serve as the primary point of contact for assigned clients and will be responsible for managing and growing these relationships for 829’s B2B, B2C, and D2C clients. Working both as an individual contributor and collaboratively with a team, this role is responsible for the implementation and execution of digital marketing programs across a variety of channels, including SEM, Facebook, SEO, Social Media and web analytics. The ideal candidate for this role has a strong general marketing background, superior presentation and communication skills, and demonstrated, hands-on experience managing media, PPC, or other digital channels.
What You’ll Do
<ul>
<li>Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.</li>
<li>Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.</li>
<li>Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts</li>
<li>work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates</li>
<li>Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.</li>
<li>Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis</li>
<li>Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.</li>
<li>Ensure speed and accuracy across all client correspondence</li>
<li>Work closely with leadership team to regularly review account performance and identify opportunities for account growth</li>
<li>Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.</li>
<li>Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.</li>
<li>Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing.</li>
<li>Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as senior account lead and/or strategy lead for new business presentations</li>
<li>Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development</li>
<li>Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions</li>
</ul>
What You’ll Bring
<ul>
<li>Minimum of 5 - 7 years of experience in marketing account management in an agency</li>
<li>Strong knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.</li>
<li>Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.</li>
<li>Ability to manage multiple projects simultaneously and meet tight deadlines.</li>
<li>Experience with project management tools and software.</li>
<li>Proven track record of driving revenue growth and developing long-term client relationships.</li>
<li>A “lean in” personality willing to immerse themselves in learning the client’s business</li>
</ul>
Benefits and Perks We Provide
<ul>
<li>Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, CA, ID, PA, and CO.</li>
<li>Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.</li>
<li>401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.</li>
<li>Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.</li>
<li>Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.</li>
<li>Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for vision, and the option to participate in the FSA program.</li>
<li>Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.</li>
<li>Continuing Education. Receive a personal budget to attend events and conferences.</li>
</ul>
What We Believe
At 829 Studios, we boldly embrace diversity, inclusivity, and equal opportunity. Our goal: a team rich in backgrounds, perspectives, and talents. Why? Because inclusivity powers our brilliance and client success. We are an Equal Opportunity Employer that is committed to equal employment opportunities regardless of race, religion, creed, color, sex, pregnancy, sexual orientation, gender, gender identity, national origin, disability, mental illness, age, ancestry, genetic information, military service, or any other status protected under applicable federal, state, or local laws.
Who We Are&nbsp;
829 Studios is a Boston-based integrated digital marketing agency with a mission to propel organizations to unlock their full potential and accomplish their most ambitious goals. We harness the power of logic with magic – a balance of data-driven strategy and brand-focused creative. We partner with diverse organizations across various industries and our client list encompasses venture-backed start-ups, publicly traded companies, non-profits, and more. By committing not only to our growth as a company, but the development of our employees and teams’, we have created a collaborative environment that fosters ingenuity and promotes diversity, equity, inclusion, and belonging values within our community. 829 has been recognized as one of the nation’s top agencies by the Inc. 5000 Fastest-Growing Privately Held Companies, Adweek 100 Fastest-Growing Digital Agencies, Boston Business Journal's Fast 50 (Massachusetts' 50 Fastest-Growing Private Companies), HubSpot's Top Digital Agencies list, and a we are and employee-certified Great Place to Work.
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6ZldrY9W96

Senior Account Manager, Client Services

<h3>Job Description</h3>
Job DescriptionCompany Description 
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.
Job Description 
The Client Service Manager (CSM) supervises the client service facing teams to include but not limited to Sample Receiving, Service Centers and Project Management staff. The Manager is responsible for cohesion of the teams and manages productivity, compiles and interprets the receipts forecast, is responsible for facility accounts receivable management and collection activity. The CSM tracks and maintains information for various revenue reports. Establishes plans to monitor and manage growth for house accounts. The CSM is responsible for the evaluation and preparation of bids and proposals for new business opportunities and overseeing the project management bid activity for existing client base. The CSM will consistently act in the best interest of Eurofins Environment Testing America and exhibit professional behavior and performance with both internal and external clients. Eurofins Environment Testing America and the CSM are committed to grow the business through a ClientFirst culture that will provide exemplary client service.
Definitions: “Sample Receiving” as referenced throughout the document which include every aspect of Bottle/Shipping order fulfillment, courier services, TALs sample login and client receipt resolution.
“Service Center” as referenced throughout the document which include every aspect of Bottle/Shipping order fulfillment, courier services, logistics management and client receipt resolution.
“Project Management” and “meeting client requirements” as referenced throughout this document are phrases which include every aspect of managing our relationship with the client, from project set up through billing and final collection of invoices.
ClientFirst is a strategic initiative of Eurofins Environment Testing America to engineer and evolve systems and performance to achieve Best in Class client service.
WorkShare is the practice of sharing project work within Eurofins Environment Testing America when a facility cannot completely meet the project and/or turnaround time requirements without the support of a sister laboratory.
The “ClientFirst Service Guidelines for Client-facing Staff” is a document which defines the expectations for client service within Eurofins Environment Testing America. The client service skills referenced in that document are incorporated in every duty and responsibility listed here. In addition, the ClientFirst Service Guidelines for Client-facing Staff document is to be used as a desk-top resource for managing client relationships
Essential Duties and Responsibilities:
<ul>
<li>Laboratory’s primary client representative.</li>
<li>Establishes direct reporting department annual goals.</li>
<li>Establishes direct reporting department policies and procedures.</li>
<li>Oversees direct reporting Managers and provides business guidance.</li>
<li>Heads project start up meetings to ensure project objectives are successfully met and hands off project detail to assigned Project Manager(s).</li>
<li>Establishes and leads regular management department/group meetings.</li>
<li>Facilitates client conflict resolution when issues are raised to a level beyond the Project Management staff.</li>
<li>Works closely with the Quality Assurance Manager to evaluate and establish project requirements.</li>
<li>Ensures client complaints are handled professionally, and resolved in a timely manner.</li>
<li>Trains Project Managers.</li>
<li>Assigns Project Managers to clients/projects.</li>
<li>Monitors Project Management workload and reassigns Project Managers to clients or redirects resources to assist during work overloads and absences.</li>
<li>Compiles and interprets receipts forecast to show near term business trends. Manages sample capacity based on forecast detail.</li>
<li>Manages a minimal list of projects/programs for key client accounts. (Note: sufficient time is needed to manage the cleint facing groups and the CSM must not be overwhelmed with project management.)</li>
<li>Works with Project Management and operations management to prioritize report production schedules to maximize on time report delivery and minimize the impact of reporting delays.</li>
<li>Works closely with laboratory management in laboratory capacity loading decisions.</li>
<li>Monitors current accounts receivable status by Project Manager and client.</li>
<li>Assigns action items to aging accounts.</li>
<li>Provides general sales support to Account Executives for business development activities started in the field.</li>
<li>Prepares and assigns quotes and proposals for new business opportunities.</li>
<li>Compiles and interprets Bid Activity Report. Represents laboratory at brown bag or similar client presentations.</li>
<li>Attends marketing, trade shows, or conferences in support of Sales initiatives.</li>
<li>Performs sales activities for house accounts and other clients as needed.</li>
<li>Assigns the responsibility for incoming cold calls and processing requests.</li>
<li>Sustains growth of the business to maximize market share, profitability, competitive advantage and capacity utilization through the following activities:&nbsp;
<ul>
<li>Identifies and manages client accounts and business opportunities</li>
<li>Acquires new accounts by following up on leads, negotiating contracts, and closing sales</li>
<li>Clearly communicates our services to new and existing clients</li>
<li>Communicates the clients’ needs to the internal organization and fulfills the role of client advocate.</li>
</ul>
</li>
</ul>
Supervisory Responsibility:&nbsp;The CSM supervises the activities of Sample Reciving, Service Centers and all Project Managers, Project Manager Assistants, and Business Development Managers. Assigns new projects to Project Managers based on experience and skill set. Determines priorities of tasks and conducts periodic review on goal attainment. Ensures timely creation of LIMS projects. Ensures login reviews are completed the same day or early the next morning (as defined by lab project management procedures).
Ability and/or Skills:
<ul>
<li>Business principles</li>
<li>Method application for frequently requested methods</li>
<li>Understanding of client markets</li>
<li>Experience with financial statements and measures</li>
<li>Strong LIMS understanding and/or computer background to understand LIMS applications</li>
<li>Strong management skills</li>
<li>Effective written and verbal communication skills</li>
<li>Marketing skills</li>
<li>Conflict resolution skills</li>
<li>Public speaking skills</li>
<li>Proven client service skills</li>
<li>Ability to handle multiple details and changing priorities</li>
<li>Delivering effective presentations to prospective clients</li>
<li>Ability to manage personnel issues and conflicts</li>
<li>Identify staff strengths and weaknesses to optimize resources</li>
<li>Able to work independently and in a team environment</li>
</ul>
Qualifications 
Education:&nbsp;
<ul>
<li>BS/BA in Chemistry/Sciences (Business Management, Marketing, or equivalent experience may substitute for a degree)</li>
<li>Prefer 3 years client relationship or customer service experience;</li>
<li>Prefer 1+ years bench Chemistry experience</li>
<li>Requires additional training in methods and quality assurance across multiple departments</li>
</ul>
This position description is written as a guideline to inform employees of what is generally expected of them at each job level. The description is not intended to be all encompassing or limiting in any manner; rather, it is hoped it will add understanding and better reflect the work performed at all levels of employment. Duties and responsibilities other than those listed may be included as needed within the work group or the company as a whole.
 Additional Information 
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
We support your development!&nbsp;Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity!&nbsp;Eurofins network of companies believe in strength and innovation through diversity, being an&nbsp;Equal Opportunity Employer.&nbsp;We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!&nbsp;We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: <a href="https://careers.eurofins.com/" target="_blank">https://careers.eurofins.com/</a>
Company description:&nbsp;Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.
We do not offer Visa Sponsorship for this role.
Eurofins is a&nbsp;M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Client Services Manager, Environment Testing

<h3>Job Description</h3>
Job Description
 

CALPRIVATE BANK
Job Title
Client Services Officer 
Department
Operations
Reports To
Sr. Client Services Manager/Client Services Manager
FLSA Status
NON-EXEMPT
Job Summary
Ensure the efficient operation of the branch office by coordinating the operational functions and the staff of a small or full service branch office in a manner which achieves the customer service objectives set by the bank. Responsible for ensuring proper controls and procedures are followed. Assist in the coordination of the operational activities of branch staff while ensuring superior customer service is provided. Assist in staff training and development.
Duties and Responsibilities
<ul>
<li>Assist in directing all activities of the staff and branch operations area in compliance with bank and regulatory policies.</li>
<li>Maintain a high level of service to Bank Customers.</li>
<li>Ensure the Bank’s safety and security policies and procedures are adhered to in assigned areas regarding branch cash, teller cash limits, cash drawers, keys and cabinets.</li>
<li>Approve transactions within delegated approval authority.</li>
<li>Proficient in all teller, new account, safe deposit, ATM balancing and all related systems platforms.</li>
<li>Assist in opening new account in the absence of a Client Service Specialist.</li>
<li>Assist in auditing accounts and the completion of certifications to ensure compliance by staff with all branch related procedures and practices.</li>
<li>May conduct staff meetings for all operations staff to discuss policy and procedure updates, bank focus, training, etc.</li>
<li>Assist in the conducting performance appraisals for non-exempt operations staff in the banking office. </li>
<li>Handle complex customer inquiries or unusual or difficult customer problems through direct personal attention.</li>
<li>Strong interpersonal and communications skills with all levels of bank staff, customers and outside contacts. </li>
<li>Interacts with all levels of management, staff, existing and potential customers, Board of Directors and vendors.</li>
<li>Responsible for identifying cross sell opportunities and acting on them as appropriate.</li>
<li>Serves as backup in a variety of operations functions.</li>
<li>Perform other duties as assigned or needed.</li>
</ul>
BSA/AML/Compliance
Responsibilities

<ul>
<li>This position includes direct or indirect interaction with customers and other employees and therefore includes responsibilities relating to BSA/AML. The employee will have opportunity to examine and view information and documents produced by other employees of the Bank relating to BSA and therefore has the obligation to report suspicious activity to the BSA Officer as appropriate. The employee is responsible for understanding and following the Bank’s BSA/AML policies including elevating suspicious activity to the BSA Officer. Additionally, the employee is required to understand and follow the Bank’s compliance program.</li>
</ul>
Qualifications

<ul>
<li>Minimum 3-5 years banking experience.</li>
<li>Minimum 2 years lead or supervisory experience.</li>
<li>Strong knowledge of Bank policies and procedures and regulatory compliance.</li>
<li>Cash handling experience required.</li>
</ul>
Competencies
<ul>
<li>Customer Focus</li>
<li>Quality/Accuracy</li>
<li>Approachability</li>
<li>Technical Skills</li>
<li>Problem Solving</li>
<li>Motivating Others</li>
<li>Planning/Organizing</li>
<li>Judgment</li>
<li>Team Work</li>
<li>Process Management</li>
</ul>
Physical Demands
<ul>
<li>Regularly required to talk or listen.</li>
<li>Frequently required to use hands and fingers to handle or feel, reach with hands or arms.</li>
<li>Required to sit for long periods of time.</li>
<li>Occasionally required to stand and walk.</li>
<li>Occasionally required to lift up to 25 pounds.</li>
<li>Specific vision abilities required by this position include close vision and the ability to focus.</li>
<li>Employee may be required to travel occasionally between banking offices.</li>
</ul>

Client Services Officer

<h3>Job Description</h3>
Job DescriptionSalary: 
Liberty Software is seeking a pharmacist, with experience working in an independent retail pharmacy, to become a Client Services Manager, Start-Up Implementations (CSM). The CSM will lead our team of start-up project managers and hardware specialist in the onboarding of new pharmacy clients. In this challenging and rewarding role, the Client Services Manager will oversee a team responsible for scheduling, planning, and executing each implementation, guiding clients through their entire start-up onboarding process. This includes providing expert care, insights, and support throughout the setup. Additionally, the Client Services Manager will maintain a personal client portfolio of designated accounts.
 
This is an in-person position based in Grapevine, Texas. Rarely, some travel could be required.
Responsibilities Include (but are not necessarily limited to):
<ul>
<li>Lead and direct the team that manages the end-to-end onboarding process for startup pharmacy clients, ensuring timely and efficient execution of all projects and tasks.</li>
<li>Act as the primary liaison for own pharmacy clients and as the escalation contact for key or at-risk accounts throughout the onboarding process, addressing inquiries and providing support as needed.</li>
<li>Refine the onboarding processes and materials as needed to enhance customer experience and streamline operations for startup pharmacies.</li>
<li>Maintain a strong understanding of Libertys platform, guiding team in configurations and recommendations to align with the specific needs of each pharmacy client.</li>
<li>Coordinate with internal departments and third-party vendors to ensure a seamless onboarding experience for clients.</li>
<li>Monitor team performance and client satisfaction metrics, implementing improvements based on feedback and outcomes.</li>
<li>Conduct regularily team and one-on-one team meetings</li>
<li>Provide regularily and consistent performance reviews as well as approving employee timesheets, PTO requests, etc. </li>
<li>Oversee onboarding process for own assigned start-up clients, managing multiple customers and projects/tasks simultaneously acting as pharmacys primary point of contact</li>
<li>Collaborate and cross train in other areas within the Implementations team to provide additional coverage when needed </li>
</ul>
 
Qualifications:
<ul>
<li>Doctor of Pharmacy (Pharm.D.) required, with at least two (2) years of experience in an independent retail pharmacy setting preferred</li>
<li>Must possess an expert-level knowledge of the retail pharmacy industry, independent pharmacy knowledge preferred</li>
<li>Experience using Liberty Softwares pharmacy platforms a strong plus</li>
<li>Excellent written and oral communication skills required, with ability to work collaboratively with diverse groups and experience levels</li>
<li>Superb process management and time management skills, with the ability to effectively manage multiple priorities simultaneously and ability to adapt to rapid changes in the work environment</li>
<li>Must possess a valid, unexpired drivers license, personal auto insurance, and be able to travel up to 10% of the time (including overnight travel), if needed</li>
</ul>
 
Liberty Software offers a comprehensive benefits package starting on a team member's first day:
<ul>
<li>100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost</li>
<li>Option to enroll immediate family members with Liberty contributing 50% of monthly premium</li>
<li>Fully vested 401K matching on a pre- or post-tax basis</li>
<li>Liberty-paid HSA contributions every paycheck</li>
<li>Generous PTO plan and paid holidays</li>
<li>Annual tuition reimbursement program and professional certification courses available</li>
<li>Adoption expense reimbursement program</li>
<li>Dependent Care FSA availability providing tax savings for qualifying child care expenses</li>
<li>Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP</li>
<li>Fully-stocked breakroom </li>
<li>...and much more!</li>
</ul>
 
Learn more about Liberty Software at<a href="http://www.libertysoftware.com" target="_blank">www.libertysoftware.com</a>! #zr #ID

Client Services Manager (Pharmacist)

<h3>Job Description</h3>
Job DescriptionSalary: $85,000-$95,000 
Duncan Solutions, LLC, a subsidiary of Business Processing Solutions, LLC, is a full-service transportation management company and a leading provider of parking and tolling management solutions. We support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, and integrated on-street parking management services.
 
POSITION SUMMARY
The Client Service Account Manageris responsible for the day-to-day management, strategic planning, and development of their assigned territory/client base. This specific role is located in Boston and will be also responsible for marketing and developing critical client communication. This role also provides executive level support to the Account Executives as needed for client projects and/or issues. This role also collaborates with sales to support client conferences, RFP creation and sales cycles. Success in this role requires a high level of diplomacy, organization, confidence, and the ability to build and maintain strong working relationships. Excellent communications skills, the ability to present to and gain clients confidence in both written and verbal forms, are essential.
 
WORK LOCATION
Remote in Boston, MA
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Client Relationship Liaison-Assigned Territory
 Incoming and Outgoing communication with specific key client(s) assigned by Director
 Field client needs, inquiries, concerns and other communications as assigned to territory. 
 Develop and maintain good relationships with existing client(s). 
 Identify key opportunities for servicing improvements and client growth
 Promote company, its products and services in an ethical, honest and businesslike fashion at all times with clients.

Overseeing the Client Account Planning Process 
 Building strategic growth plans for top Clients
 Mapping out company relationships w/client decision makers
 Developing action plans for client growth with specific dates and revenue target
 
Create Executive Level Client Satisfaction/Action Reporting
 Develop measurements for monitoring and reporting client satisfaction
 Implement structural changes needed to capture and report client satisfaction data
 Develop presentations highlighting companys capabilities
Build and Maintain Strategic Relationships with Top Clients
 Attend client conferences in partnership w/sales
 Build presentations for client meetings
 Attend client meetings as necessary
Partnering with Sales to Support the RFP Renewal Process and New Sales Cycles
 Attend and represent company at sales meetings
 Draft responses to RFP questions as requested by Sales
 Research and document company performance/actions on existing contracts
Support Contract Renewal Process
 Reach out to clients when contracts are about to expire and request renewal
 Partner w/company legal team to draft renewals in alignment with client requests
 
Develop Solution Proposals for Identified Projects/Issues
 Scope and determine the best course of action for company to take to address client projects/issues
 Work with internal resources to implement solutions, identifying owners of specific tasks 
 
Other Duties as Assigned
 
EDUCATION / EXPERIENCE / SKILLS
<ul>
<li>Bachelors degree (additional equivalent experience above the minimum may substitute)</li>
<li>3+ Years Account Management and/or Sales Experience </li>
<li>Must reside in Boston, MA </li>
<li>Industry specific Parking client management</li>
<li>Sales experience in transportation authority arena</li>
<li>Executive level report creation experience</li>
<li>Extensive client management experience</li>
<li>Experience representing company at conferences and high-level client meetings</li>
<li>Excellent client presentation skills</li>
<li>Proven experience simultaneously managing several multi-faceted projects</li>
<li>Excellent Communication skills, and must be comfortable interacting with contacts at all levels of an organization, both verbally and in writing</li>
<li>Able to rely on experience and judgment to handle and resolve division wide challenges/issues</li>
<li>Ability to use judgement and expertise to make decisions that affect client and revenue retention</li>
<li>Ability to work collaboratively and effectively within a team</li>
<li>Ability to grasp complex ideas and communicate them to a broad range of technical and non-technical people in both written and verbal form</li>
<li>Outstanding organizational skills, proper time management, and strong attention to detail</li>
<li>Experience with tolling, parking and/or government services a strong plus</li>
</ul>
 
DECISION-MAKING LATITUDE
<ul>
<li>Division policy and procedures for client management: Impact - ALL clients and the companys revenue increase/decrease based on the clients response</li>
<li>Ability to commit company to specific actions on behalf of clients: Impact client satisfaction and revenue increase/decrease</li>
<li>Work product will be approved by Vice President of Client Services as necessary.</li>
</ul>
PHYSICAL DEMANDS/WORKING CONDITIONS
Standard Office Environment, involving computer work, paperwork, and meetings
SUPERVISORY RESPONSIBILITIES
None
ADDENDUM
Must reside in Boston, MA
COMPENSATION &amp; BENEFITS
Business Processing Solutions, LLC offers a professional environment, stability, upward mobility, and a wide breadth of benefits.
 
We offer our full-time regular employees who meet eligibility criteria the following:
<ul>
<li>Medical, Dental, &amp; Vision Insurance</li>
<li>Healthcare &amp; Dependent Flexible Spending Accounts (FSA)</li>
<li>Health Savings Account (HSA) with Employer Contribution</li>
<li>Company Paid Life and AD&amp;D Insurance</li>
<li>Company Paid Short- &amp; Long-Term Disability</li>
<li>Employee Assistance Program (EAP)</li>
<li>Business Travel Accident Insurance</li>
<li>Corporate Travel Discounts</li>
<li>Bonus &amp; Incentive Compensation Programs</li>
<li>401(k) with Employer Match (Traditional/Roth/Safe Harbor)</li>
</ul>
Paid Time Off including:
<ul>
<li>9 Company Holidays</li>
<li>PTO Accrual</li>
<li>Sick Time Accrual</li>
<li>Parental Leave</li>
<li>Jury Duty</li>
<li>Bereavement</li>
</ul>
Other Voluntary Benefits:
<ul>
<li>Life and AD&amp;D Insurance</li>
<li>Critical Illness</li>
<li>Accident Insurance</li>
<li>Identity Theft Insurance</li>
<li>Pre-paid Legal Insurance</li>
</ul>
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees are required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This job description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
 remote work

Client Services Account Manager - Duncan Solutions

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. 
 Position Overview
 
This Client Services Manager role will support the Enterprise tier in the East region. You will play a pivotal role in ensuring client satisfaction and retention. You will develop strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team of Executive Account Managers.
 
Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
As a Client Services Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 Primary Responsibilities
<ul>
<li>Develop strategies and initiatives to enhance and maintain client satisfaction and retention.</li>
<li>Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.</li>
<li>Facilitate continuous learning opportunities to expand the knowledge base of your staff.</li>
<li>Offer proactive development opportunities aligned with corporate goals and values.</li>
<li>Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.</li>
<li>Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.</li>
<li>Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.</li>
<li>Generate creative solutions and innovative ideas to increase employee engagement and retention.</li>
<li>Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.</li>
<li>Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.</li>
<li>This job requires up to 25% travel for internal and/or client-facing meetings</li>
<li>This role is an onsite position</li>
</ul>
Education and Experience
<ul>
<li>Bachelors degree or equivalent education and experience required</li>
<li>2+ years of previous leadership experience in a customer service/customer relationship role</li>
<li>Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)</li>
<li>Experience with leading other leaders preferred</li>
<li>Previous experience in HCM/Direct Payroll Industry</li>
<li>Experience working with payroll, HCM, or HRIS software</li>
<li>Excellent knowledge of MS Office, including MS Excel</li>
<li>Strong interpersonal skills</li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Manager Client Services - Enterprise

<h3>Job Description</h3>
Job DescriptionCompany Description 
EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.&nbsp;
EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.&nbsp;
EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.&nbsp;
EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.
Job Description 
The Account Manager, Client Services (B2B) works with heads of HR to consult towards client needs, identify, and elaborate on potential user growth opportunities, and expand on new business relationship opportunities from existing clients. The Account Manager must have a hunter mentality, seeking new points of contact as needed, making 30+ calls a day. Conduct virtual client meetings, demoing the platform and provide tools needed to promote the program. Seek potential user growth opportunities and expand on new business relationship opportunities from existing client base.
You will be joining a dynamic sales team that values flexibility, fun and inclusion. We are grounded in open communication, innovation, and working together. Positivity, motivation, and collaboration are at the forefront of our culture. We provide you with all the tools needed for success, including leads, training, mentoring and support. Bring your competitive “A” game every day, and you will exceed expectations!
Duties and Responsibilities
<ul>
<li>Develop well-nurtured, solid, and trusting relationships between business&nbsp;clients and company.</li>
<li>Effectively communicate company’s promotions to corporate clients via telephone, through e-marketing and additional communication methods.</li>
<li>Manage communications between clients and internal teams.</li>
<li>Develop, own, &amp; consult client-specific tactical objectives to promote long-term engagement and growth.</li>
<li>Consistently meet KPI’s and growth goals to ensure initiative production, increase client engagement and achieve new user registrations.</li>
<li>Experience in improving client results and relationships.</li>
<li>Generate reports to evaluate trends and consult with clients.</li>
<li>Utilize internal reporting to identify opportunities for growth &amp; engagement in book of business.</li>
<li>Analyze data and statistics and translate into better solutions and opportunities for our clients to promote the platform to their audience.</li>
<li>Execute strategy, value props, and solutions for client engagement &amp; growth in your portfolio, while proactively identifying new opportunities to increase the footprint of our platform in their organizations.</li>
<li>Maintain relationship with existing contacts and create new relationships with new contacts to establish reach within the client’s organization.</li>
</ul>
#LI-hybrid
Qualifications 
<ul>
<li>Bachelor’s degree and 3+ years of relevant experience in B2B account management, customer service, or sales or an equivalent combination of education and experience.</li>
<li>Experience in goal-oriented B2B account management and sales.</li>
<li>Proven success in managing a large portfolio of accounts.</li>
<li>Ability to create and expand meaningful business relationships to support B2B growth initiatives.</li>
<li>Exemplary interpersonal &amp; communication skills with the ability to communicate effectively in a professional manner both remotely and in-person.</li>
<li>Strategic, analytical, data-driven, independently motivated.</li>
<li>Ability to multi-task, be a team player, and have strong organizational skills.</li>
<li>Ability to work onsite and remote in a hybrid work environment.</li>
</ul>
What Sets you Apart:
<ul>
<li>You’re a natural relationship builder.</li>
<li>You thrive in high-activity environments and are energized by speaking with people.</li>
<li>You see opportunity where others see routine actions.</li>
<li>You’re both strategic and data-savy with your approach to drive user engagement.</li>
<li>You bring positivity and hustle to everything you do.</li>
</ul>
 Additional Information 
EBG offers outstanding employee benefits including:
<ul>
<li>Medical, Dental &amp; Vision</li>
<li>401k Match</li>
<li>Short Term Disability, Long Term Disability (Company Paid)</li>
<li>Company Paid Basic Life and AD&amp;D</li>
<li>Additional Voluntary Benefits&nbsp;</li>
<li>Flexible Work Arrangements</li>
<li>3 Weeks of PTO + 5 Personal Days</li>
<li>Paid Holiday Break from Christmas to New Year</li>
<li>Paid Holidays</li>
<li>Fitness Centers (location dependent)</li>
<li>Annual Day of Giving</li>
<li>Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards&nbsp;to full-time employees to experience and enjoy the savings marketplace!</li>
</ul>
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.&nbsp;

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