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<h3>Job Description</h3>
Job Description
POSITION DESCRIPTION
POSITION TITLE: Member Experience Specialist (MES)
FLSA STATUS: Hourly
COMPENSATION: Base rate of $15.00 per hour, plus $2 - $4 commission eligibility for memberships and personal training sales!
SCHEDULE: Open availability or Closing Shifts.&nbsp;
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.
Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.
BENEFITS
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. 
<ul>
<li>30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li>40 hours per week employees: Flexible Vacation Plan (salary) &amp; Paid Holidays (in addition to above)</li>
</ul>
Come join VASA Fitness and work with a passionate, fun, and united team!
We are proud to be a 'Great Place to Work' certified company!
PURPOSE
The Member Experience Specialist is responsible for delivering a fun and meaningful experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean. This is accomplished through the execution of our operational standards. The MES team is responsible for creating a great first impression of VASA Fitness, selling memberships, driving upgrades, and touring guests and members around the gym.
DELIVERABLES
<ul>
<li> Demonstrates a genuine, kind attitude when interacting with Guests and Members. </li>
<li> Greets guests and members with a smile, eye contact, and courteous tone. </li>
<li> Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology. </li>
<li> Be familiar with our membership plans, pricing, amenities, add-on options, and class formats. </li>
<li> Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training. </li>
<li> Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.</li>
<li>Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales. </li>
</ul>
COMPETENCIES
<ul>
<li>Strong verbal communication skills</li>
<li> Demonstrates professionalism: Is punctual and has a professional appearance.</li>
<li> Comfortable with multi-tasking</li>
<li> Can work with minimal supervision.</li>
<li> Results-focused</li>
<li> Unquestionable personal code of ethics and integrity</li>
</ul>
QUALIFICATIONS
<ul>
<li> 1+ year of customer service experience in retail, restaurants, or a similar in-person-based service industry preferred</li>
<li> 1+ year working with and contributing to a successful team.</li>
<li> 1 + year sales experience preferred.</li>
<li> Personal interest in health, wellness, fitness, and nutrition</li>
<li> Bilingual preferred (but not required)</li>
<li> CPR preferred (but not required)</li>
<li> Must pass a background check.</li>
</ul>
WORKING CONDITIONS
Primary work in a fitness facility and office setting. Temperature variations can occur. The environment includes some ambient noise such as talking and use of gym equipment and machinery.&nbsp;
PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS
<ul>
<li> Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</li>
<li> Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. </li>
<li>Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients</li>
<li> Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person.</li>
</ul>
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
VASA Fitness is an Equal Opportunity Employer

Member Experience Specialist

<h3>Job Description</h3>
Job DescriptionDescription:
Overview:
The Digital Services Specialist is responsible for supporting the Bank’s digital banking products and services, including but not limited to online and mobile banking, remote deposit, and online account opening. This position provides support to internal bank personnel, performs daily operational activities primarily related to customer access and use of digital services, and helps to troubleshoot customer issues reported for the digital services platforms. As a member of the Payment Operations Team, this individual will be cross trained on additional Payment Operations functions to maximize department capacity and coverage. 
 
Primary Accountabilities / Responsibilities:
<ol>
<li>Complete business registrations and user access, validating Insight account ownership authority prior to granting the requested access. </li>
<li>Provide support to internal personnel, responding to Online Banking inquiries and requests related to Online Banking registration, online account access, system features and functionality. </li>
<li>Review daily Closed Account reports and update online banking agreements, user details, bill pay, and scheduled external transfers accordingly to prevent further online use of the closed account. </li>
<li>Review daily reports associated with online banking agreements created and updated, including accounts linked and changes to agreement status, and update related systems/services as needed to ensure the correct customer access to online banking and related services.</li>
<li>Review checks deposited remotely through the Bank’s mobile app, reviewing checks for validity, and assessing risk factors to approve or reject the check. </li>
<li>Complete daily reconciliation of Mobile Deposit activity and process the daily batch deposit for the mobile deposit teller.</li>
<li>Update online banking external transfer and remote deposit limits as requested in accordance with approval requirements.</li>
<li>Utilize Verafin reports to research online banking external accounts added to identify any potential anomalies in the online activity and where indicated, call those customers to confirm that the activity is valid. </li>
<li>Create online banking Retail ACH (external transfer) batches, referring to risk indicators to determine high risk transfers requiring additional risk mitigation action which may include customer contact.</li>
<li>Oversee online deposit account opening (iOpen, eOpen), reporting system issues and working with vendor toward resolution, escalating as needed to ensure assigned vendor resource attention. </li>
<li>Review Insight Online Applications queue each morning and periodically throughout the day for any applications displaying an error and/or in a status requiring review, researching as needed to determine and complete required actions to either complete the account opening or reject the application. </li>
<li>For each eOpen account opened, review the associated Driver’s License (or Passport) to ensure details are legible and there is no obvious indication that the ID may be invalid or fraudulent, complete the Verafin CDD questionnaire for each account owner, and index the Account Summary to iDentifi.</li>
<li>Act as back-up for Treasury Services activities related to business customers’ access to digital services. </li>
<li>Create/update procedures as needed.</li>
<li>Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements.</li>
<li>Complete all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines.</li>
<li>Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout.</li>
<li>Maintain all required training and certification necessary to support Online Banking and other TSB Payment Operations activities.</li>
<li>Performs related and unrelated duties as may be required.</li>
</ol>
 
Requirements:
Position Requirements:
The qualified applicant will have previous banking experience with detailed knowledge of digital banking features and functionality, mobile deposit services, and Consumer and Business banking relationships. Personal experience with online banking, online payments, and mobile deposits is required. The individual must be customer focused to provide quality service to customers and internal bank personnel; must be detail oriented, well organized, and be able to easily adapt to changing priorities. Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents and able to become proficient in the use of other software applications that may be used in the performance of the position’s responsibilities. 
Competencies Required:
<ul>
<li>Customer Focus</li>
<li>Results Oriented</li>
<li>Adaptability</li>
<li>Collaboration</li>
<li>Communication</li>
<li>Composure</li>
<li>Innovation</li>
<li>Self-Development</li>
</ul>
Work Environment/Physical Demands/Condition Requirements:
Open office environment; must be able to focus and not be easily distracted. Must be able to climb stairs, use computer/see screen and read documents. 
Equipment Used:
General office equipment: Computer, Telephone, Mobile devices
Compliance:
Satisfactorily completes all required compliance training and complies with all regulations which apply within the scope of the position. 
Information Security:
Responsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:
<ul>
<li>Remaining alert to and reporting malicious or suspected malicious email.</li>
<li>Participating in training opportunities to ensure continued protection of customer data.</li>
<li>Provide feedback where possible to help improve the Bank’s security culture.</li>
</ul>
Responsible for maintaining confidentiality of all sensitive information.
 
 
Torrington Savings Bank is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis prohibited by law. The Bank considers applicants for all positions without regard to disability, military/veteran status, or any other legally protected status, and is committed to providing equal opportunities in terms of its recruiting and hiring practices.
Applicants requiring reasonable accommodation in the application process should notify Human Resources. 
Torrington Savings Bank participates in e-Verify and will provide the federal government with your Form I-9 information 
to confirm that you are authorized to work in the U.S.A.
EOE/AA/D/V
Torrington Savings Bank is a drug free workplace.

Digital Services Specialist

<h3>Job Description</h3>
Job DescriptionAbout Base
Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future. 
Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money. 
Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.
About the Role
As part of our Member Experience team, you will play a vital role to help our members stay with Base for the long haul - strengthening loyalty at every stage of the customer journey. You will work directly with our highest risk customers to prevent churn, win them back if they are considering canceling, and ensure they renew at the end of their contract. This role offers a unique opportunity to develop real-world expertise at the intersection of customer service and sales. You will use creative problem-solving, relationship management, and impactful communication to make a tangible difference in the lives of our customers and the future growth and reputation of Base.
What You'll Do
<ul>
<li>
Retention &amp; Loyalty – Build strong relationships with members, proactively addressing concerns to keep satisfaction and loyalty high.
</li>
<li>
Churn Prevention – Intervene when members consider leaving, understand their needs, and craft solutions that rebuild confidence.
</li>
<li>
Renewals – Manage upcoming contract renewals, ensuring members seamlessly continue with Base and see the ongoing value.
</li>
<li>
Win-Back Campaigns – Engage members who have signaled intent to cancel or switch away, working to reestablish trust and retain their business.
</li>
<li>
Onboarding-to-Loyalty – Guide new members through their early stages, from signing up to enrolling in services, ensuring they feel supported and confident from day one.
</li>
<li>
Escalations – Act as a problem-solver for complex or urgent issues, working across teams to deliver quick, thoughtful resolutions.
</li>
<li>
Voice of the Member – Gather and share feedback to help shape better experiences, services, and policies across the company that strengthen long-term loyalty.
</li>
</ul>
What You'll Bring
<ul>
<li>
1-5 years of experience in customer success, retention, account management, or sales.
</li>
<li>
Empathetic communicator who loves connecting with people and making them feel heard.
</li>
<li>
Proven ability to manage escalations, turn challenging situations into positive outcomes, and be persuasive without being pushy.
</li>
<li>
Motivation to work through a queue of high risk customers needing your attention.
</li>
<li>
Strong writing skills with excellent grammar, tone, and clarity.
</li>
<li>
Natural inclination to stay calm under pressure and step up to proactively de-escalate frustrating situations.
</li>
<li>
Comfortable with ambiguity and a fast-paced environment to quickly adapt to changes.
</li>
<li>
Tech savvy, with a knack for quickly mastering new tools and systems.
</li>
<li>
Team player motivated by the mission who always puts the company’s best interests first.
</li>
</ul>
Our Values
We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:
<ul>
<li>
In-Person Only: We work full-time in the office. No hybrid. No remote.
</li>
<li>
Challenge the Status Quo: Question assumptions. Fix broken systems. Principles &gt; rules.
</li>
<li>
Move Fast: Focus on what matters, act quickly, and learn by doing.
</li>
<li>
Give &amp; Get Feedback: Be direct, be humble. Challenge ideas–including your own.
</li>
<li>
Own the Outcome: Take full responsibility. Deliver results. No excuses.
</li>
<li>
Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.
</li>
<li>
Be Decisive: Drive clarity. Make bold calls with imperfect info.
</li>
<li>
Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.
</li>
</ul>

Member Retention Specialist

<h3>Job Description</h3>
Job Description
Why You'll Love Being Part of Our Team:
<ul>
<li>Complimentary Family YMCA Membership: Enjoy unlimited access to the YMCA’s exceptional facilities—fitness centers, classes, pools, and more—at absolutely no cost to you or your family!</li>
<li>Exclusive Discounts on Programs: Take advantage of special discounts on exciting programs, classes, and activities, all at a fraction of the cost.</li>
<li>Retirement Plans: Build your future with access to a 403(b) Savings Plan and 401(a) Retirement Plan (after meeting service requirements).</li>
<li>Flexible Hours: Enjoy the freedom to create a schedule that works best for you and your life.</li>
</ul>
Join us for more than just a job—this is your opportunity to live well, stay active, and plan for a secure tomorrow! Apply today!
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes and sells memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS:
<ul>
<li>Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.</li>
<li>Welcomes and scans in each member in a pleasant and friendly manner (i.e., greet, smile &amp; make eye contact). </li>
<li>Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.</li>
<li>Builds relationships with members; helps members connect with one another and the YMCA.</li>
<li>Be able to actively listen to questions, concerns and feelings of members and staff. Be able to deal with members and staff in a honest, respectful and positive manner. </li>
<li>Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.</li>
<li>Applies all YMCA policies dealing with member services.</li>
<li>Performs other duties as assigned. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>The successful candidate must have a high school diploma or a GED and be at least 18 years old. </li>
<li>Certifications required within 30 days of hire: CPR/AED, and First Aid</li>
<li>Customer service or relationship building experience, excellent interpersonal and problem-solving skills, sales experience is preferred.</li>
<li>Ability to relate effectively to diverse groups of people from all social and economic segments of the community.</li>
<li>Strong attention to detail required as well as excellent oral and written communication skills. </li>
<li>Must be proficient in use of PC and demonstrate ability to use specific Membership software programs and software after completing training. </li>
<li>Some business experience in an office setting is highly desirable.</li>
<li>Ability to work with many interruptions, handling multiple tasks in a calm and responsible way always affirming the member (e.g., scan and smile, nod, wave while answering the phone, if alone)</li>
</ul>

Member Engagement Specialist - MC

<h3>Job Description</h3>
Job Description
Member Service Call Center Specialist
The primary function of this position is to assist Community Credit Union of Floridain living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community.” One of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. 
 The Member Service Center Specialist in the Member Service Center is responsible for performing member-oriented telephone and electronic activities including opening, processing, maintaining, and closing all types of accounts, products, and services and performing the associated clerical functions; assisting members with their selection of products and services and educating members on the benefits of the products offered by the credit union; conducting oneself in a professional, friendly manner with an emphasis on member education and quality of service; and providing assistance to members and support for other related branch activities. 
Community Credit Union of Florida is an Equal Opportunity Employer (EEO) and supports a drug-free workplace.
ESSENTIAL DUTIES
<ol>
<li>Demonstrates enthusiastic support of the corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li>
</ol>
<ol>
<li>Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.</li>
</ol>
<ol>
<li>Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li>
</ol>
<ol>
<li>Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines. </li>
</ol>
<ol>
<li>Assists members with a selection of various accounts, products, and financial services available from the credit union; ensures an emphasis is placed on the quality of service and member education.</li>
</ol>
<ol>
<li>Performs the following activities as needed or required: assists members, updates member information and verifies identity, performs funds transfers, places check orders, performs various loan and teller transactions, completes fraud claims, maintains files, controls access, and processes affiliated reports.</li>
</ol>
<ol>
<li>Assists and supports members in conducting all banking transactions electronically through strong written and verbal communication.</li>
</ol>
<ol>
<li>Researches and resolves account-related inquiries submitted through phone, email, home banking, secure messaging, chat, LSI tickets, and any other channels related to electronic delivery.</li>
</ol>
<ol>
<li>Assists members with troubleshooting computer and/or mobile issues within online banking and our website.</li>
</ol>
<ol>
<li>Responsible for accurately processing routine member transactions, including deposits, withdrawals, and transfers within policy guidelines, including transactions of all types, such as deposits, withdrawals, loan payments, credit card payments, and line of credit advances through a digital channel (video session). Confirms all necessary documents are properly authorized, are in proper form, and are within authorized limits. Receives payments for mortgage, installment, and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Sustains teller balancing standards and accuracy throughout the workday and at the end of each day.</li>
</ol>
<ol>
<li>Verifies member identification and scans identification into the system for proper documentation. </li>
</ol>
<ol>
<li>Provides information on credit union services, including membership eligibility, types of credit union accounts, interest rates, current dividend rates, locations, office hours, and telephone numbers. Actively promotes and cross-sells products and services by providing recommendations and assisting members in whatever capacity necessary.</li>
</ol>
<ol>
<li>Updates member information and verifies identity, processes mail or reports, and performs end-of-day balancing, including checks as requested.</li>
</ol>
<ol>
<li>Adheres to security controls policies and procedures to aid in the detection and prevention of fraud, theft, robberies, threats of violence, fires, accidents, and facility safety.</li>
</ol>
<ol>
<li>Maintains ongoing communication with supervisor, informing the individual of all pertinent problems, irregularities, new developments, changes, and other important information within the department.</li>
</ol>
<ol>
<li>Continuously takes initiative to learn all aspects of online products and service features to better serve the members.</li>
</ol>
<ol>
<li>Collects pertinent information of potential members to determine whether they meet the membership criteria to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to accounts and processes according to policies and procedures.</li>
</ol>
<ol>
<li>Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li>
</ol>
<ol>
<li>Performs other related duties and works on special projects as assigned. </li>
</ol>
ENVIRONMENT AND PHYSICAL ACTIVITY
 
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling, and reachin 
The incumbent for this position may operate any or all of the following: telephone, copy, and fax machines, calculator, computer terminal, personal computer, and related printers.
MENTAL DEMANDS
The incumbent in this position must be able to read documents or instruments, perform detailed work and problem solve; possess excellent member contact and verbal and written communication skills; have strong math and analytical reasoning skills; and have the ability to effectively handle stress, multiple concurrent tasks, and constant interruptions.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
<ul>
<li>High school diploma or general education degree (GED); or up to two (2) years related experience and/or training; or the equivalent combination of education and experience as a Customer Service Representative (CSR) in a financial institution. Work-related experience should consist of exceptional customer service and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry related.</li>
<li>Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations. </li>
<li>Basic experience and understanding of third-party financial software offered through a vendor (Digital Insight) is necessary to educate and assist the members.</li>
<li>Intermediate experience and knowledge of operational activities, terminology, products, and services; related state and federal compliance regulations and operational policies. </li>
<li>Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li>
<li>Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors.</li>
<li>Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.</li>
<li>Effective organizational and time management skills, with the ability to multitask and the ability to work with close supervision while performing duties.</li>
<li>Ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li>
<li>Current Florida driver’s license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties and responsibilities.</li>
</ul>
The incumbent must be able to perform this position safely, without endangering the health or safety of individuals or others.

Member Service Center Specialist

<h3>Job Description</h3>
Job Description
STATUS: Full time / Non-Exempt 
REPORTS TO: Branch Manager
LOCATION: Rochester Region 
RATE: $24.00 per hour
HOURS: 37.50 hours per week
SCHEDULE: Monday 8:30 – 4:30 / Tuesday 8:30 – 4:30 / Wednesday 9:30 – 4:30 / Thursday 8:30 – 5:30 / Friday 8:30 – 6:30 / Saturday 8:30 – 1:30*
*Schedule may vary based on business needs. Must be available to work 2-3 Saturdays per month.
Position Overview
 
The primary function of the Floating Member Service Specialist (MSS) is to uncover members’ needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Floating Member Service Specialist provides members with accurate information, regarding the credit union’s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. The Floating Member Service Specialist will be assigned to various branch locations, throughout the Rochester region.
 
Essential Functions
 
Member Service Desk: 
 
<ul>
<li>Promote and cross-sell credit union products and services that best suit our members’ needs.</li>
<li>Meet sales goals as determined by management. </li>
<li>Initiate contact with members to discuss unaddressed needs. </li>
<li>Ask for business referrals from satisfied members.</li>
<li>Display excellent interpersonal and telephone skills, with the ability to interact professionally and effectively with members face to face, and over the telephone.</li>
<li>Process member transaction requests accurately and efficiently. Transactions at the member service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc. </li>
<li>Responsible for balancing daily work.</li>
<li>Build in next steps with members to address future needs.</li>
<li>Research and resolve member questions, problems, and complaints by either telephone, written correspondence or in person.</li>
<li>Adhere to credit union and departmental policies and procedures.</li>
<li>Update and document information learned about members on the system. </li>
</ul>
Teller Station:
<ul>
<li>Accurately process transactions. </li>
<li>Adhere to credit union policies and branch/departmental procedures. </li>
<li>Make appropriate and timely suggestions about products and services to members.</li>
<li>Make effective referrals to other specialists when appropriate.</li>
</ul>
Other
 
<ul>
<li>Update and document information learned about members on the system. </li>
<li>Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li>
<li>Assist in various duties upon management’s request.</li>
<li>Participate in special projects as assigned by management. </li>
<li>Work overtime when requested by management. </li>
</ul>
Qualifications
Education/Experience: An equivalent combination of the following:
<ul>
<li>High School Diploma/Equivalency required.</li>
<li>Minimum one-two years’ prior Teller experience.</li>
</ul>
 Skills 
<ul>
<li>Strong math and keyboarding skills.</li>
<li>Effective communication skills, including listening skills, to build relationships and member loyalty.</li>
<li>Excellent interpersonal skills to create positive member experience.</li>
<li>Ability to cross-sell products and services.</li>
<li>Strong attention to detail and excellent organizational skills.</li>
</ul>
Working Environment 
<ul>
<li>Must be able to sit and or stand for an extended period of time in a normal office environment.</li>
<li>Occasional lifting required.</li>
</ul>
Licensure Requirements
<ul>
<li>In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li>
</ul>


EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
 
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.

*Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Floating Member Service Specialist

<h3>Job Description</h3>
Job Description
Food Services Specialist 
Reports To: Director of Food Services 
Job Summary: The Food Services Specialist shall: (1) aid in the timely preparation and serving of food while maintaining the necessary sanitation, health and personal hygiene standards set forth at the State and Federal levels; (2) and ensure appropriate use of facility supplies and equipment in order to minimize loss.
REQUIRED PERSONAL QUALITIES 
The food services specialist will: 
<ul>
<li>Have received Jesus Christ as his/her personal Savior.</li>
<li>Believe that the Bible is God’s Word and standard for faith and daily living.</li>
<li>Be in whole-hearted agreement with the school’s Statement of Faith and Christian philosophy of education.</li>
<li>Be a Christian role model in attitude, speech, and actions toward others. This includes being committed to God’s Biblical standards for sexual conduct. Luke 6:40</li>
<li>Be a member in good standing at a local, evangelical church whose doctrine is in agreement with the school’s Statement of Faith.</li>
</ul>
ADDITIONAL PERSONAL QUALITIES
The food services specialist will: 
<ul>
<li>Be able to function and perform responsibilities in a fast-paced environment.</li>
<li>Be a team player in the preparation of meals for students and/or staff.</li>
<li>Maintain a personal appearance that is a Christian role model of cleanliness, modesty, and good taste.</li>
<li>Possess a willingness to learn.</li>
<li>Be able to follow written and oral instructions.</li>
<li>Take pride in their work and serving others.</li>
</ul>
JOB DESCRIPTION – Essential Functions 
The food services specialist shall:
<ul>
<li>Maintain skills necessary to operate cafeteria equipment and report any repairs needed.</li>
<li>Prepare food to be served using proper production standards and guidelines.</li>
<li>Store food at proper temperatures and date all items.</li>
<li>Ensure cleanliness of cafeteria and kitchen and follow all Health Department guidelines.</li>
<li>Frequently lift and/or move up to 30 lbs.</li>
<li>Wash all dishes, pans, etc. following service in preparation for the next day.</li>
<li>Aid in all areas of food inventory, storage, and preparation.</li>
<li>Assist in cleaning the kitchen to prepare for next day’s service.</li>
<li>Start preparation of the following day’s lunch service if time allows and/or is necessary.</li>
<li>Inventory and put stock away in a timely manner (climbing step-stool is necessary).</li>
<li>Attend and participate in scheduled devotional, local in-service and training as needed to meet the responsibilities of the position.</li>
<li>Other duties that are assigned by director of food services.</li>
</ul>
PORTLAND CHRISTIAN SCHOOL'S STATEMENT OF FAITH: 
1. We believe the Bible to be the inspired, and only infallible, authoritative, inerrant Word of God (II Timothy3:15; II Peter 1:21)
2. We believe there is one God, eternally existent in three persons - Father, Son, and Holy Spirit (Genesis 1:1;Matthew 28:19; John 10:30).
3. We believe in the deity of Christ (John 10:33); His virgin birth (Isaiah 7:14; Matthew 1:23; Luke 1:35); His sinless life (Hebrews 4:15; Hebrews 7:26); His miracles (John 2:11); His vicarious and atoning death (I Corinthians 15:3; Ephesians 1:7; Hebrews 2:9); His resurrection (John 11:25; I Corinthians 15:4); His ascension to the right hand of the Father (Mark 16:19); His personal return in power and glory (Acts 1:11;Revelation 19:11).
4. We believe that all people sin and can be saved only by God’s grace through faith in Christ crucified and raised from the dead (Romans 3:23, Ephesians 2:8-9, I Corinthians 15:1-5), that such are justified freely through the redemption that came by Christ Jesus (Romans 3:24, Ephesians 1:7), that unless one is born again, of water and the Spirit, he cannot enter the kingdom of God (John 3:3-7), that repentance is an essential part of true faith (Mark 1:15, Luke 13:3-5, Acts 20:21), that the outward way of demonstrating one’s inward faith and repentance and the union with Christ that results is through immersion in water (Matthew 28:19-20, Acts 2:38, Romans 6:1-4).
5. We believe in the resurrection of both the saved and the lost, they that are saved unto the resurrection of life,and they that are lost unto the resurrection of damnation (John 5:28-29).
6. We believe God created the sacrament of marriage to be the union of one man and one woman and is a reflection of Christ's relationship to his church (Ephesians 5:25-27).
7. We believe that God wonderfully created each person as distinctly male or female. These two distinct, complimentary genders together reflect the image and nature of God (Genesis 1:27).
8. We believe that all human life is sacred and created by God in His image. Human life is of inestimable worth in all its dimensions, including pre-born babies, the aged, the physically or mentally challenged, and every other stage or condition from conception through natural death. We are therefore called to defend, protect, and value all human life (Ps. 139).
9. We believe in the spiritual unity of believers in our Lord Jesus Christ (Romans 8:9; I Corinthians 12:12-13;Galatians 3:26-28).
10. We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a godly life (Romans 8:13-14; I Corinthians 3:16; I Corinthians 6:19-20; Ephesians 4:30; Ephesians 5:18).
11. We believe that Christians' top priorities are the Great Commandment and the Great Commission: that we should seek for ourselves and our students that we love the Lord with all our being and love our neighbor asourselves and seek to make disciples of the Lord Jesus in all the world (Matthew22:36-40; Matthew 28:18-20).
Final Authority for Matters of Belief and Conduct
This Statement of Faith does not exhaust the extent of our beliefs. The Bible itself, as the inspired and infallible Word of God that speaks with final authority concerning truth, morality and the proper conduct of mankind, is the sole and final source of all that we believe. For purposes of Portland Christian School’s faith, doctrine, practice, policy and discipline, our Board of Directors is the final interpretive authority on the Bible’s application.
QUALIFICATION REQUIREMENTS:
<ul>
<li>Agreement and consent to School's Statement of Faith</li>
<li>Prior experience preferred</li>
</ul>

Food Services Specialist (Part Time)

<h3>Job Description</h3>
Job DescriptionDescription:
Our World-Class Team Begins with YOU!
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.
Do you have what it takes to be part of our World-Class team?
At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.
As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:
<ul>
<li>Prepare front office for daily activities.</li>
<li>Warmly greet patients, guests, vendors, and visitors</li>
<li>Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.</li>
<li>Collects co-pay if necessary and issues receipt.</li>
<li>Notifies physician office and/or clinic staff of patient arrivals.</li>
<li>Maintains accurate and timely patient information in Athena One databases.</li>
<li>Answer telephones and transfers caller to appropriate staff member</li>
<li>Help create an extraordinary patient experience!</li>
</ul>
EXPERIENCE:
<ul>
<li>Prior experience in a medical office setting preferred but we are willing to train.</li>
</ul>
Comp &amp; Benefits:
We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
<ul>
<li>Choice of two medical plans – HRA, HDHP/HSA options</li>
<li>Dental and Vision plan</li>
<li>Disability – short-term &amp; long-term, 100% employer paid.</li>
<li>Basic Life/AD&amp;D, 100% employer paid.</li>
<li>Voluntary Life/AD&amp;D available for employee, spouse, and children</li>
<li>Voluntary Critical Illness and Accident coverage</li>
<li>Generous Paid Time Off</li>
<li>Paid Holidays</li>
<li>Next day pay.</li>
</ul>
Barrow Brain and Spine is proud to be an equal opportunity workplace.
Preferred method of response is via our Careers page: (Careers and Job Postings at Barrow Brain and Spine)
 
 
Requirements:

Patient Services Specialist - Chandler

<h3>Job Description</h3>
Job DescriptionDescription:
Our World-Class Team Begins with YOU!
Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery and advanced spine care. The practice encompasses 27 neurosurgeons, three physiatrists and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, Arizona and serves more than 21,000 patients per year.
Do you have what it takes to be part of our World-Class team?
At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration, and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.
As one of the largest private group practices in the US, BBS is looking for a Patient Services Specialist to join our Location! In general, the Patient Services Specialist will:
<ul>
<li>Prepare front office for daily activities.</li>
<li>Warmly greet patients, guests, vendors, and visitors</li>
<li>Ensure that all patient paperwork, demographics, and insurance information is up to date and correct.</li>
<li>Collects co-pay if necessary and issues receipt.</li>
<li>Notifies physician office and/or clinic staff of patient arrivals.</li>
<li>Maintains accurate and timely patient information in Athena One database.</li>
<li>Answer telephones and transfers caller to appropriate staff member</li>
<li>Help create an extraordinary patient experience!</li>
</ul>
EXPERIENCE:
<ul>
<li>Prior experience in a medical office setting preferred but we are willing to train.</li>
</ul>
Comp &amp; Benefits:
We offer a comprehensive compensation package. This includes benefit offerings you’d expect to see at a large company, all designed to help you take good care of yourself and your family. The benefits include:
<ul>
<li>Choice of two medical plans – HRA, HDHP/HSA options</li>
<li>Dental and Vision plan</li>
<li>Disability – short-term &amp; long-term, 100% employer paid.</li>
<li>Basic Life/AD&amp;D, 100% employer paid.</li>
<li>Voluntary Life/AD&amp;D available for employee, spouse, and children</li>
<li>Voluntary Critical Illness and Accident coverage</li>
<li>Paid Holidays</li>
</ul>
 
Barrow Brain and Spine is proud to be an equal opportunity workplace.
Preferred method of response is via our Careers page: (Careers and Job Postings at Barrow Brain and Spine)
 
 
Requirements:

Patient Services Specialist - Neuroplex

<h3>Job Description</h3>
Job Description
The Academic Services Specialist is responsible for the full administrative coordination of one or more academic programs, such as Residency, Academic, Fellowship, Education or Credentialing; and other duties as assigned. EDUCATION and/or EXPERIENCE * Bachelor’s degree in related field of study is preferred * Three to five years of administration of a program, preferably in higher education or healthcare setting * Accurate typing and data entry skills * Excellent organization and communication (oral and written) skills * Demonstrated proficiency of Microsoft Office Suite and software used by the department 
ESSENTIAL JOB FUNCTIONS
1. Specializes in managing the administrative activities of an academic program, such as Residency, Fellowship, or other academic programs, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies, procedures and specifications. 2. Maintains the clinical or internship site assignments. Arranges clinical or internship supervision at clinical or internship site by assignment of faculty or preceptor. Ensures appropriate evaluation processes are in place and each student/participant receives evaluations. 3. Schedules and oversees academic program activities in accordance with specifications (i.e. ACGME) and funding limitations. Maintains the assignment of faculty, facilities, and students. Ensures students/participants are progressing through training appropriately to achieve academic requirements. 4. Provides policy interpretation, technical advice and problem solving assistance to students/participants. Refers issues to other resources as appropriate. 5. Enhances student/participants experience by arranging extracurricular seminars, study sessions, or workshops. Develops, compiles, and writes program coursework communications and promotional literature for distribution, such as newsletters, brochures or flyers. Ensures materials for each training activity are available to student/participant and faculty member. 6. Prepares periodic reports, financial statements and records on academic program activities, progress, status or other special reports for management or outside agencies. Utilizes various evaluation methodologies and tracks results. Analyzes results and recommends appropriate action. Evaluates program effectiveness and recommends improvements.
Total Rewards The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: <a href="https://www.umfpi.org/jobs/summary-employee-benefits" target="_blank">https://www.umfpi.org/jobs/summary-employee-benefits</a>

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