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job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Blue &amp; Co., LLC, is a dynamic and innovative accounting firm that provides growth-committed entrepreneurial clients with accounting and consulting services. With a commitment to excellence and a track record of success, we seek a dedicated Client Accounting Services (CAS) Manager or Senior Manager to join our Louisville, Kentucky office. In this role you will help drive our strategic growth initiatives while delivering exceptional client service and providing strong guidance and mentorship to our existing staff. This role will also support practice growth through industry knowledge, client support and community relations, and business development activities.
Job Duties:
<ul>
<li>Provide accounting and finance services and leadership to our clients across a wide array of industries, including entrepreneurial small businesses, construction, and beverage.</li>
<li>Provide internal support for our clients with day-to-day accounting duties and provide oversight and strategic direction in financial decisions.</li>
<li>Management and oversight of the production and presentation of financial statements and results.</li>
<li>Build and expand relationships with clients and community contacts, contributing to the overall growth of the Louisville office and the firm.</li>
<li>Develop and maintain insightful analytical reports.</li>
<li>Drive the implementation of best practices and efficiencies.</li>
<li>Timely responsiveness to client inquiries.</li>
<li>Proactively work with tax teams to provide tax planning and preparation support.</li>
<li>Plan and manage workflows, scheduling, and training of staff and senior accountants within the CAS Practice.</li>
<li>Perform various other duties to support the continued growth and success of the CAS Team.</li>
</ul>
Qualifications:
<ul>
<li>6+ years of current or recent public accounting experience.</li>
<li>Strong accounting software skills, including QuickBooks (required). </li>
<li>Some sales tax and payroll tax experience preferred</li>
<li>Proven ability to lead a team, execute on strategy and develop team members</li>
<li>Demonstrated ability to oversee and manage engagements, prioritize engagements, and supervise/motivate staff</li>
<li>Well-organized, able to multi-task and prioritize, attentive to detail and possess solid interpersonal communications skills.</li>
</ul>
#LIHybrid

Client Accounting Services Manager/Senior Manager

<h3>Job Description</h3>
Job Description 
Client Services Program Manager Job Title: Client Services Program Manager Yearly Salary: $77968.80 Job Status: Full Time Work Base: Spokane &nbsp; Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.
 SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.
SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.
All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.
Benefits we Provide: ⦁ &nbsp; &nbsp;Medical, Vision and Dental Insurance ⦁ &nbsp; &nbsp;Voluntary Short-term and Long-term Disability ⦁ &nbsp; &nbsp;Employee Assistance Program (EAP) ⦁ &nbsp; &nbsp;Company Paid Basic Life Insurance &amp; ADD plus Voluntary Life Insurance ⦁ &nbsp; &nbsp;Accrued Paid Time Off ⦁ &nbsp; &nbsp;Unlimited Peer Referral Program ⦁ &nbsp; &nbsp;On-Demand Pay!! ⦁ &nbsp; &nbsp;Working Advantage employee discount program ⦁ &nbsp; &nbsp;Health Savings Account (HSA) ⦁ &nbsp; &nbsp;Flexible Savings Account (FSA) ⦁ &nbsp; &nbsp;401(K) ⦁ &nbsp; &nbsp;Capella University Discount
Summary:&nbsp; The Client Services Program Manager provides wrap-around case management and support in partnership&nbsp;with other management team members and the client’s interdisciplinary team to ensure the highest level of&nbsp;person-centered care and service quality to those we serve. &nbsp; &nbsp;&nbsp;
Essential Duties and Responsibilities:&nbsp; Oversight and Management of the Residential Services Department: • &nbsp; &nbsp;Provide weekly reports to the Residential Director; including updates on ongoing issues, items that the Director has requested to be addressed, concerns with supervisor and development, client needs, disciplinary actions completed, guardian concerns and follow-ups. Client Services: • &nbsp; &nbsp;Ensuring SAILS and Washington State policies are being followed, clients are receiving necessary services. • &nbsp; &nbsp;Work hours are typically Monday-Friday 8:30-5:00 pm but may require extra hours as needed for training, emergencies and high volumes in the evenings and at weekends. On Call hours included after hours and on weekends. Must find approved on-call coverage when planning on being out of town or unavailable. • &nbsp; &nbsp;Responsibilities include being on call to direct reports (supervisors), Behavior Support Team, and Washington Residential Director in the event of behavioral episodes or medical emergencies that require immediate response. Be available via phone to support employees, Supervisors and Director with challenging behaviors, staffing emergencies, medical emergencies and other support as needed. • &nbsp; &nbsp;Attending all annual Person-Centered Service Plan (Assessments) meetings. • &nbsp; &nbsp;Ensure client annual plan annual Individual Plan, Positive Behavior Support Plan, Refusal of Services Plans and Restrictive Procedure plans are written within required timelines. • &nbsp; &nbsp;Work with Behavior Specialist to ensure behavior data is collected, reviewed and analyzed every six months to ensure behaviors are being tracked and plans are effectively implemented. • &nbsp; &nbsp;Complete Semi-Annual plan reviews with Program Supervisors and Behavior Team to ensure client goals are being implemented and that progress is being documented. • &nbsp; &nbsp;Maintains positive relationships with stakeholders, clients, families, guardians and other agencies that are involved in clients’ care and support. • &nbsp; &nbsp;Attending meetings with guardians and case managers to ensure clients’ and guardians’ concerns are addressed and solutions developed. • &nbsp; &nbsp;Other Duties as assigned.
Travel:&nbsp; Travel between offices, programs, and meetings averages 80%. Personal vehicle use is required, mileage is reimbursed. Out-of-state travel is typically not necessary.
Required education and experience: ⦁ &nbsp; &nbsp;High School Diploma or GED Equivalent ⦁ &nbsp; &nbsp;2 years’ experience working with Clients with Disabilities ⦁ &nbsp; &nbsp;3 years Supervisory experience
Licensing Requirements: ⦁ &nbsp; &nbsp;Must pass a Washington State background check ⦁ &nbsp; &nbsp;First Aid/CPR Certified (within 120 days of employment, training can be provided) ⦁ &nbsp; &nbsp;Blood Borne Pathogen (within 120 days of employment, training can be provided) ⦁ &nbsp; &nbsp;Need to obtain CPI Blue Card &nbsp; &nbsp; • &nbsp; &nbsp;Training from DDA regarding writing IISPs and PBSPs Nurse’s Aide Registered (NAR) and able to be Nurse Delegated
Ongoing eligibility qualifications:&nbsp; • &nbsp; &nbsp;Complete and pass the background check screening upon hire and every two years thereafter, or as requested. • &nbsp; &nbsp;Maintain active NAR, CPR/First Aid, Nurse Delegation and other required certifications. • &nbsp; &nbsp;Complete a minimum of 12 hours of continuing education annually.
SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate &amp; Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.&nbsp;
 PandoLogic. Keywords: Client Services Manager, Location: Spokane, WA - 99202 , PL: 597276252

Client Services Program Manager - Spokane

<h3>Job Description</h3>
Job Description
Changing Lives Shaping The Future
 
Are you passionate about making a meaningful difference in the lives of individuals with disabilities? The SAILS Group is seeking a dynamic Client Services Program Manager to lead our team in delivering person-centered care and exceptional service quality. In this vital role, you’ll collaborate closely with the Area Residential Director and management team to enhance the lives of those we serve, ensuring their health, safety, and overall well-being. If you thrive in a fast-paced environment and are dedicated to empowering individuals through innovative solutions, we want to hear from you!
Summary/Objective
 The Client Services Program Manager provides wrap-around case management and support in partnership&nbsp;with other management team members and the client’s interdisciplinary team to ensure the highest level of&nbsp;person-centered care and service quality to those we serve.
 Essential Functions
 ● Model organizational core values—People, Continuous Improvement, Empowerment, and&nbsp;Innovation—by remaining solution-focused in all interactions. ● Oversee the integration of health, community inclusion, and behavioral support services to ensure a&nbsp;whole person approach to client care and deliver outcomes aligned with our four pillars: People,&nbsp;Service, Cost, and Safety. ● Partner effectively with families, guardians, regulatory agencies, and community support systems to&nbsp;advocate for clients rights and preferences. ● Ensure compliance with SAILS and Washington State policies, regulations, and standards, while&nbsp;serving as the primary contact for case management and client care inquiries to facilitate timely&nbsp;communication with stakeholders. ● Develop and implement individualized service plans that prioritize clients’ goals related to health,&nbsp;community involvement, and personal development, providing training and support to staff on best&nbsp;practices in IDD care. ● Provide on-call support for behavioral incidents, staffing issues, and medical emergencies, and&nbsp;collaborate with the Behavior Specialist for effective data collection and analysis related to client&nbsp;behaviors. ● Conduct quality assurance reviews, ensuring timely follow-up on plans of correction and medication&nbsp;adherence, while also responding to audits. ● Supervise and train team members, including House Managers and Direct Support Professionals, to&nbsp;promote the organization’s mission, vision, and values through coaching, performance evaluations,&nbsp;and collaboration with Human Resources on corrective actions. ● Develop systems to coordinate medical appointments, client activities, meetings, and staff training,&nbsp;while ensuring accurate staffing and payroll management.
● Demonstrate strong interpersonal communication and organizational skills, managing deadlines and&nbsp;emergent needs effectively, while staying current with technology, including Google Suite and&nbsp;Microsoft applications. ● Build relationships and network with community members, DDA, families, and organizations to foster collaboration and support for clients. ● Serve as the main contact for case management and client care inquiries, ensuring timely&nbsp;communication with clients, families, and stakeholders.
Skills
 ● Demonstrate strong interpersonal communication skills, responding to requests and providing clear&nbsp;feedback within established timelines. ● Maintain a solution-focused approach to program management and concerns. ● Exhibit strong organizational skills to manage deadlines and address emergent needs effectively. ● Stay current with technology, demonstrating proficiency in Google Suite and Microsoft applications. ● Commit to person-centered solutions through collaboration with clients, guardians, and staff. ● Build relationships and network with community members, DDA, families, and organizations&nbsp;supporting our clients.
 Position Type and Expected Hours of Work
 ● Full-time, Salary Exempt. Overtime expected. Typical hours: Monday through Friday, 8:30a-5:30&nbsp;pm, with frequent after-hours attention required.
Travel
● Travel between offices, programs, and meetings averages 80%. Personal vehicle use; mileage&nbsp;reimbursed. Out-of-state travel is typically not necessary.
 Required Education and Experience
● High School Diploma ● 2 years’ experience working with clients with disabilities ● 3 years supervisory experience
Preferred Education and Experience
● Bachelor’s Degree in Human Services or related field ● 3+ years working with people with disabilities ● 5+ years managing teams
Training Expectations
● Training from DDA regarding writing IISPs and PBSPs ● Nurse’s Aide Registered (NAR) and able to be Nurse Delegated ● Certified in Crisis Prevention Institute, Right Response, or similar training
● Certified in CPR/First Aid
 Ongoing Eligibility Qualifications
● Pass background check screening upon hire and every two years thereafter, or as requested. ● Maintain active NAR, CPR/First Aid, Nurse Delegation, and other required certifications. ● Complete a minimum of 12 hours of continuing education annually.
 
Providing Excellent Support and Advocacy&nbsp;&nbsp;
PandoLogic. Keywords: Client Services Manager, Location: Everett, WA - 98207 , PL: 597029074

Everett Client Services Program Manager

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 Position Overview
 
This Client Services Manager role will support the Enterprise tier in the Central region. You will play a pivotal role in ensuring client satisfaction and retention. You will develop strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team of Executive Account Managers.
 
Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
As a Client Services Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 Primary Responsibilities
<ul>
<li>Develop strategies and initiatives to enhance and maintain client satisfaction and retention.</li>
<li>Lead and manage a team of Executive Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.</li>
<li>Facilitate continuous learning opportunities to expand the knowledge base of your staff.</li>
<li>Offer proactive development opportunities aligned with corporate goals and values.</li>
<li>Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.</li>
<li>Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.</li>
<li>Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.</li>
<li>Generate creative solutions and innovative ideas to increase employee engagement and retention.</li>
<li>Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.</li>
<li>Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.</li>
<li>This job requires up to 25% travel for internal and/or client-facing meetings</li>
<li>This role is an onsite position</li>
</ul>
Education and Experience
<ul>
<li>Bachelors degree or equivalent education and experience required</li>
<li>2+ years of previous leadership experience in a customer service/customer relationship role</li>
<li>Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)</li>
<li>Experience with leading other leaders preferred</li>
<li>Previous experience in HCM/Direct Payroll Industry</li>
<li>Experience working with payroll, HCM, or HRIS software</li>
<li>Excellent knowledge of MS Office, including MS Excel</li>
<li>Strong interpersonal skills</li>
</ul>
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
 This role can be performed from any office in the US. The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Manager Client Services - Enterprise

<h3>Job Description</h3>
Job DescriptionJob Summary:
The Client Services Manager/Director will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.
Duties/Responsibilities:
<ul>
<li> Help build the infrastructure and standard operating procedures for the department</li>
<li> Help create company guidelines particularly related to quality of service</li>
<li> Manage the department and ensure the team complies with company guidelines particularly related to quality of service.</li>
<li> Prepare knowledge-based documents such as summaries and responses to frequently asked questions.</li>
<li> Hire entry-level client service employees.</li>
<li> Train new employees in the company's customer service policies, procedures, and best practices.</li>
<li> Organize and oversee the schedules and work of the department.</li>
<li> Conduct performance evaluations that are timely and constructive.</li>
<li> Handle discipline and termination of employees as needed and in accordance with company policy.</li>
<li> Monitor or review calls or other correspondence between representatives and customers.</li>
<li> Ensure that representatives are informed about changes to company products and services.</li>
<li> Collect data and prepares reports on customer complaints and inquiries.</li>
<li> Prepare monthly reports summarizing the assigned client service team's performance.</li>
<li> Assist with budget preparation for the Client Service department.</li>
<li> Perform other related duties as assigned.</li>
</ul>
Required Skills/Abilities:
<ul>
<li> Bachelor's degree in business, technology or similar</li>
<li> At least five years of client service experience required.</li>
<li> At least two years of experience in a supervisory role preferred.</li>
<li> At least two years of experience in customer service or customer success in the manufacturing industry</li>
<li> Excellent communication and presentation skills</li>
<li> Must be personable and enjoy working with people in an entirely customer-facing role</li>
<li> Knowledge of project management/delivery methods and tools</li>
<li> Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured</li>
<li> Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision</li>
<li> Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues</li>
<li> Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation</li>
<li> Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems</li>
<li> Experience in the Food &amp; Beverage or Consumer Packaged Goods domain preferred</li>
<li> Experience with Salesforce (or other CRM) desired</li>
<li> Ability to travel (job requires up to 30% travel)</li>
<li> Comfortable working as needed in a remote environment with video-conferencing tools</li>
<li> Excellent management and supervisory skills.</li>
<li> Excellent verbal and written communication skills.</li>
<li> Extensive knowledge of customer service procedures and principles.</li>
<li> Organized with attention to detail.</li>
<li> Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.</li>
<li> Ability to coach and mentor client service representatives.</li>
</ul>

Client Services Manager or Director

<h3>Job Description</h3>
Job DescriptionDescription:
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
 
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
 
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
 
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
 
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
 
In-Office: This is a 100% in-office role based at our Pittsford, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. 
 
Position Overview
 
This Client Services Manager role will support the Majors tier in the East region. You will play a pivotal role in ensuring client satisfaction and retention. You will develop strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team of Account Managers.
 
Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service. This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.
 
As a Client Services Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client. This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.
 
Responsibilities
<ul>
<li>Develop strategies and initiatives to enhance and maintain client satisfaction and retention.</li>
<li>Lead and manage a team of Account Managers providing coaching and guidance on client interactions, issue resolution, and the application of soft skills to minimize client risk.</li>
<li>Facilitate continuous learning opportunities to expand the knowledge base of your staff.</li>
<li>Offer proactive development opportunities aligned with corporate goals and values.</li>
<li>Create and maintain an effective and positive work environment that encourages open communication, learning, coaching and recognition in line with the organization’s values.</li>
<li>Monitor team workload, ensuring appropriate balance of volume, priority, and client alignment.</li>
<li>Manage the hiring and onboarding of new team members, emphasizing the establishment of strong trusted relationships from day one.</li>
<li>Generate creative solutions and innovative ideas to increase employee engagement and retention.</li>
<li>Collaborate with cross-functional partners to ensure that processes and tools are in place to best support clients and the client services team, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation.</li>
<li>Exhibit flexibility in day-to-day responsibilities, emphasizing agility in adapting to changing circumstances.</li>
<li>This job requires up to 25% travel for internal and/or client-facing meetings</li>
</ul>
Education and Experience
<ul>
<li>Bachelors degree or equivalent education and experience required</li>
<li>2+ years of previous leadership experience in a customer service/customer relationship role</li>
<li>Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPIs)</li>
<li>Experience with leading other leaders preferred</li>
<li>Previous experience in HCM/Direct Payroll Industry</li>
<li>Experience working with payroll, HCM, or HRIS software</li>
<li>Excellent knowledge of MS Office, including MS Excel</li>
<li>Strong interpersonal skills</li>
</ul>
Physical requirements: Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. 
 
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
 
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
 
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact <a href="mailto:accessibility@paylocity.com" target="_blank">accessibility@paylocity.com</a>. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 
 
The pay range for this position is $74k-115k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via <a href="http://www.paylocity.com/careers" target="_blank">www.paylocity.com/careers</a>.
Requirements:

Manager Client Services Ops - Majors

<h3>Job Description</h3>
Job DescriptionDescription:
Shift: 4:30AM- 1:00PM Monday-Friday and alternating Saturdays 6:00AM- 10:00AM
 
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
 
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
<ul>
<li>Subsidized medical, dental, and vision insurance</li>
<li>Health savings account</li>
<li>Short and long-term disability insurance</li>
<li>Life insurance</li>
<li>Paid sick, vacation, and holiday time</li>
<li>401K retirement plan with match</li>
<li>Tuition and Continuing Medical Education reimbursement up to 100%</li>
<li>Employee assistance program to support your mental health and wellness</li>
<li>Ongoing professional development </li>
</ul>
 
We’re looking for someone who:
<ul>
<li>Enjoys a consistent schedule.</li>
<li>Is excited to work in an outpatient setting, much like a doctor’s office. </li>
<li>Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.</li>
</ul>
 
Responsibilities:
<ul>
<li>Greets and attends to clients in person and over the phone</li>
<li>Answers all phone calls in a professional and courteous manner</li>
<li>Manages the patient flow of a high volume of clients in a fast-paced environment</li>
<li>May place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health record</li>
<li>Schedules appointments using electronic scheduling system</li>
<li>Completes accurate documentation of client visits in their electronic health record</li>
<li>Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.</li>
<li>Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record</li>
<li>Establishes client payment plans and financial contracts, collects and posts payments</li>
<li>Ensures confidentiality of all client and employee information</li>
<li>Assists in the de-escalation of clients using a trauma-informed approach</li>
<li>Triages client issues to secure most appropriate solution Introduces clients to the</li>
<li>Recovery Connect engagement app and help them navigate it as needed</li>
<li>Completes end of day tasks, including reconciling deposit and payment records</li>
<li>Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day</li>
<li>Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff</li>
<li>Participates in in-service/education regarding</li>
<li>Quality Improvement or required job-focused education</li>
<li>Helps maintain inventory and assist in ordering clinic supplies</li>
<li>Performs general office duties, such as document preparation, scanning, faxing</li>
</ul>
 
Requirements:
Qualifications:
<ul>
<li>High School Diploma/GED</li>
<li>1+ years of experience in customer service is required</li>
<li>1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required</li>
<li>Hospital front desk or multi-physician front desk experience preferred</li>
<li>For employees in the following states (TX/OH/MN/IN/WI): </li>
<li>Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview</li>
</ul>
 
Skill Requirements
<ul>
<li>Ability to communicate clearly and effectively between all organizational levels and with outside providers</li>
<li>Basic computer knowledge, including ability to navigate in electronic health records</li>
<li>Culturally competent and sensitive to client and employee needs</li>
<li>Demonstrated ability in medication administration accuracy and ability to maintain accurate client records</li>
<li>Excellent organizational skills, accuracy, and attention to detail</li>
<li>Problem solving, conflict resolution, time management, and strong customer service skills</li>
<li>Strong team player comfortable working in a fast-paced setting</li>
<li>Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR</li>
<li>Flexible with the ability to work in a continuously changing environment</li>
<li>Ability to work flexible hours including nights, weekends, and holidays</li>
<li>Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)</li>
</ul>
Tools and Equipment
<ul>
<li>Frequent use of a telephone, computer, printer, fax machine and copier</li>
<li>Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint</li>
<li>Frequent use of electronic health record</li>
</ul>
 
Physical Working Conditions and Office Setting Description
<ul>
<li>Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment</li>
<li>Frequent and prolonged typing and operation of computer, keyboard, and telephones</li>
<li>Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds</li>
</ul>
 
#CLSTF
 
About Community Medical Services
Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in eleven states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.
 
Our Commitment
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
 
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Client Services Coordinator

<h3>Job Description</h3>
Job Description
Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. 
Title: Senior Client Services Manager
Job Type: Full-time; 3 Days In Office
Job Location: Detroit, MI 
The Opportunity
Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Senior Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy. 
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.
The Daily To-Do
<ul>
<li>Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives</li>
<li>Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery</li>
<li>Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth</li>
<li>Assist in identifying client needs and implement strategic solutions to help drive partnership</li>
<li>Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met</li>
<li>Analyze and deliver reporting, insights, and results to clients</li>
<li>Identify and generate client outreach for incremental, upsell, and renewal opportunities</li>
<li>First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation</li>
<li>Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business</li>
<li>Travel as needed (minimum 1-2 visits per quarter to Chicago) </li>
</ul>
Qualifications 
<ul>
<li>5+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role</li>
<li>Direct-sold and programmatic mobile advertising experience</li>
<li>Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.</li>
<li>Has established relationships with advertisers and agencies </li>
<li>Familiarity with industry jargon and media metrics</li>
<li>MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)</li>
<li>Proven record of successful client retention and business growth</li>
<li>Highly strategic, proactive and solution-oriented</li>
<li>Thrives in a teamwork environment and collaborates well with others</li>
<li>Strong verbal and written communication skills with the ability to deliver well-positioned presentations</li>
<li>Organizational skills with the ability to use available resources to reach solutions</li>
<li>Able to multi-task and prioritize based on account tier and urgency on a daily basis</li>
<li>Strong analytic skills to deliver reporting insights</li>
<li>Highly organized and keen attention to detail</li>
<li>Bachelor's degree or equivalent experience</li>
</ul>
Follow Our Lead
<ul>
<li>Big Picture: kargo.com</li>
<li>The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)</li>
</ul>

Senior Client Services Manager

<h3>Job Description</h3>
Job Description
Kargo creates breakthrough cross-screen ad experiences for the world's leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.
Who We Hire
Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. 
Title: Senior Client Services Manager
Job Type: Full-time; 3 Days In Office
Job Location: New York City, NY
Salary Range: $80,000.00 - $105,000.00 (On Target Earning)
The Opportunity
Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Senior Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy. 
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.
The Daily To-Do
<ul>
<li>Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives</li>
<li>Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery</li>
<li>Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth</li>
<li>Assist in identifying client needs and implement strategic solutions to help drive partnership</li>
<li>Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met</li>
<li>Analyze and deliver reporting, insights, and results to clients</li>
<li>Identify and generate client outreach for incremental, upsell, and renewal opportunities</li>
<li>First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation</li>
<li>Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business</li>
</ul>
Qualifications 
<ul>
<li>5+ years experience at an Agency/AdTech with a focus on Account Management in a client-facing role</li>
<li>Direct-sold and programmatic mobile advertising experience</li>
<li>Knowledge of Programmatic; DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.</li>
<li>Has established relationships with advertisers and agencies </li>
<li>Familiarity with industry jargon and media metrics</li>
<li>Proficient in Excel and PowerPoint</li>
<li>Proven record of successful client retention and business growth</li>
<li>Highly strategic, proactive and solution-oriented</li>
<li>Thrives in a teamwork environment and collaborates well with others</li>
<li>Strong verbal and written communication skills with the ability to deliver well-positioned presentations</li>
<li>Organizational skills with the ability to use available resources to reach solutions</li>
<li>Able to multi-task and prioritize based on account tier and urgency on a daily basis</li>
<li>Strong analytic skills to deliver reporting insights</li>
<li>Highly organized and keen attention to detail</li>
<li>Bachelor's degree or equivalent experience</li>
</ul>
Follow Our Lead
<ul>
<li>Big Picture: kargo.com</li>
<li>The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)</li>
</ul>

<h3>Job Description</h3>
Job Description
Job Title: Mailroom Associate Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview: The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities: • Provides 5-star customer service to all employees (in all forms of communication). • Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. • Maintains records of receipt, mailing dates, and other required information. • Manages outgoing mail/package transactions. • Performs duties associated with shipping and receiving of materials. • Notifies employees upon receipt of inbound deliveries. • Distributes mail/packages to company personnel. • Acts as point of contact for company personnel on mail/package inquiries. • Maintains the Business Service Center area in a neat and orderly fashion. • Monitors level of office supplies on the floor and replenishing and orders accordingly. • Proactively seeks out additional work during downtime. • Builds professional relationships with customers and other teams. • Maintains professionalism and composure when interacting with all employees. • Trains back-up and providing guidance on policies and procedures. • Determines what additional support is needed when handling sensitive inquiries. • Provides exceptional customer service to client.
Competencies: • Strong verbal and written communication skills. • Excellent customer service skills. • PC skills MS Office Suite experience. • Ability to handle multiple tasks simultaneously. • Good organizational skills. • Working knowledge of SC Logic equipment. • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions. • Possesses ability to work independently and capable of completing projects. • Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Qualifications and Education Requirements: • High School Diploma (or equivalent) required. • 2+ years prior work experience preferred. • Ability to work assigned work hours determined by manager. • Excellent organizational and time management skills. • Analytical abilities and aptitude in problem-solving. • Superb written and verbal communication skills. • Current knowledge or ability to learn computer-based systems required for functions of position. • Required to maintain an overall professional appearance and attitude. • Adhere to all policies and procedures required.
Physical Demands: • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). • Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension. • Ability to lift or move 40 lbs. or greater frequently.
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Pay Range$18—$18 USD
WHAT WE OFFER
<ul>
<li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!</li>
<li>Learning &amp; Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!</li>
<li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees!</li>
<li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, &amp; Paid Time Off.
<ul>
<li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.</li>
</ul>
</li>
</ul>
About SPS
 is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence &amp; Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
 is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

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