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<h3>Job Description</h3>
Job Description
Ardurra is looking to hire an experienced Transportation Client Services Manager to join our team in our Miami, FL office.
Ardurra’s Transportation team offers design capabilities ranging from complex multilevel interchanges to urban arterial reconstruction to complete streets for our clients.
Our portfolio features a plethora of signature projects including the I-395 Signature Bridge reconstruction project in Downtown Miami. Each of our designs is customized, sustainable, and cost-effective for our clients covering all project types, including Design Build or Design Bid Build. Our clients have relied on our expertise in comprehensive planning, engineering design, and construction management to provide safe and efficient transportation solutions.
Primary Function
The Client Service Manager will focus on supporting a mix of established clients, new business growth, project delivery, and mentoring of engineering staff. The position will collaborate with regional and national transportation engineering expertise to share resources and leverage capabilities to expand our South Florida transportation practice.
Primary Duties
<ul>
<li>Perform studies and masterplans for transportation projects</li>
<li>Develop detailed designs, plans, specifications, reports, and cost estimates </li>
<li>More specific responsibilities include performing or managing engineering/process design</li>
<li>Develop proposals as required in response to requests for proposals/qualifications and lead Ardurra in teaming opportunities</li>
<li>Ability to guide, direct, and coordinate with the multiple departments and sub-consultants required for multi-discipline projects</li>
<li>Perform communication and business development duties with current and potential clients</li>
</ul>

Education and Experience Requirements
<ul>
<li>Bachelor’s Degree in Civil Engineering </li>
<li>A minimum of 10 years of progressive experience designing and delivering projects in the transportation market sector</li>
<li>Professional Engineer’s license in the state or the ability to gain licensure within 3 months of hire</li>
<li>Experience in managing production and projects and/or experience performing design and construction management </li>
<li>Candidate must be self-motivated, able to lead or assist a project team to completion of multiple projects simultaneously</li>
<li>Ability to effectively communicate both verbally and in writing</li>
</ul>

Why Ardurra?
While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.
 Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
 NOTICE TO THIRD PARTY AGENCIES: Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.

#LI-BC1

Client Services Manager - Transportation Engineering

<h3>Job Description</h3>
Job Description
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Denver Assistive Care office in Denver, CO. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor's degree is required</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>

BAYADA Offers:
<ul>
<li>Salary up to $60k a year plus bonus eligibility.</li>
<li>BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program.</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Growth opportunities</li>
</ul>
Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!

#LIRX
#JoinBAYADA-RX
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Client Services Manager, Home Care

<h3>Job Description</h3>
Job Description
IMMEDIATE HIRE!!!
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our  Kauai Office. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you.  BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
The Client Services Manager will:
<ul>
<li>Provide superior customer service and quality home care</li>
<li>Focus on managing coordination of client services and emergent scheduling issues</li>
<li>Manage your Client Services Manager caseload while proactively growing it</li>
<li>Build lasting relationships with clients, referral sources, payors and community organizations</li>
<li>Develop strong, communicative relationships with the team</li>
<li>Maintain effective fiscal management of your caseload by monitoring metrics</li>
<li>Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees </li>
</ul>
Qualifications for a Client Services Manager:
<ul>
<li>Bachelor degree is required or equivalent healthcare experience</li>
<li>Prior medical office or home care experience preferred</li>
<li>Prior supervisory experience a plus</li>
<li>Demonstrated record of successfully taking on increased responsibility (goal achievement)</li>
<li>Ambition to grow and advance beyond current position</li>
<li>Strong computer skills required (electronic medical record)</li>
<li>Excellent communication and interpersonal skills</li>
</ul>
 BAYADA Offers:
<ul>
<li>Base Salary: $45,000-$60,000 / year depending on qualifications</li>
<li>Comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program</li>
<li>Comprehensive salary</li>
<li>Medical / Dental / Prescription / Vision</li>
<li>Paid time off</li>
<li>Tuition reimbursement</li>
</ul>


Established in 1975, BAYADA is a non-profit organization that has never been sold, caring for an average of 44,000 clients weekly with 31,500 employees onboard. BAYADA is serving clients in 21 states, 373 offices, 6 countries and growing!!!

#LIRX
#JoinBAYADA-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

<h3>Job Description</h3>
Job DescriptionDescription:
Metiri's mission is to contribute to environmental sustainability by providing actionable insights that create value for our clients and shareholders, while cultivating a culture of innovation and excellence. The values that drive us are Integrity, Precision, Innovation, Responsiveness, and Stewardship.
 
Our Client Services Manager ensures an excellent client experience across all lab operations. The role supervises the project management and other client facing teams and drives the strategic initiatives that enhance communication, responsiveness and operational alignment. Other duties include:
<ul>
<li>Own the implementation, refinement, and strategic direction of the Tiered Client System.</li>
<li>Serve as the senior escalation point for client concerns and service recovery, ensuring prompt, transparent, and resolution-focused responses.</li>
<li>Promote a high-performance culture centered on precision, responsiveness, and continuous improvement in client engagement.</li>
<li>Analyze client feedback, service trends, and operational metrics to identify risks and opportunities.</li>
<li>Work cross-functionally to align internal operations with client expectations and service-level agreements.</li>
<li>Standardize and improve external-facing materials, including report templates, communication protocols, and client onboarding documentation.</li>
<li>Coordinate regularly with Sales and Business Development teams to support proposal development, scope refinement, and contract alignment.</li>
<li>Participate in client review meetings and maintain strategic relationships with key accounts.</li>
<li>Track and report on client satisfaction, service KPIs, and performance against turnaround goals.</li>
<li>Provide input on pricing strategy, market trends, and customer expectations to align operational capacity with commercial goals.</li>
<li>Collaborate with Human Resources to support team training, development, and staffing for client-facing roles.</li>
<li>Lead or support internal and external audits related to client communication, recordkeeping, and deliverables.</li>
</ul>
Requirements:
Candidates must have a Bachelor's Degree in Business, Environmental Science, Chemistry or related field along with prior leadership experience. Masters degree is preferred. 
 
At least seven (7) years in client services, lab operations or project management in a technical or scientific setting is required. 
 
Additional technical skills that would ensure your success are:
<ul>
<li>Intermediate experience with excel (QUERY, pivot table, array)</li>
<li>Working knowledge of Elements LIMS structure</li>
<li>Strong emotional intelligence </li>
<li>Database and CRM querying</li>
</ul>

Client Services Manager

<h3>Job Description</h3>
Job DescriptionDescription:

Client Service Team Leadership:
<ul>
<li>Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.</li>
<li>Establish and manage team goals, track progress, and celebrate achievements.</li>
<li>Design and update processes/workflows to maximize team effectiveness.</li>
<li>Assist in hiring and lead training of new team members, and provide ongoing training and development support.</li>
<li>Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)</li>
</ul>
Client Services:
<ul>
<li>Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
<ul>
<li>Remain main support person for the practice until well established on our platform.</li>
</ul>
</li>
<li>Manage book of business transfers, re-codes, and other client account-related changes for existing business.</li>
<li>Handle escalated client service issues with tact and professionalism.</li>
<li>Create, revise, and manage CRM workflows to optimize client interactions.</li>
</ul>
Operations and Compliance:
<ul>
<li>Partner with the compliance team to implement and monitor compliance initiatives.</li>
<li>Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.</li>
<li>Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.</li>
</ul>
Additional Responsibilities:
<ul>
<li>Work collaboratively with other departments to ensure alignment and efficiency.</li>
<li>Maintain a positive and professional demeanor in all interactions.</li>
</ul>
Requirements:

<ul>
<li>Minimum 3-5 years of experience in a client services or operations role in a financial services environment.</li>
<li>Proven track record of success in team leadership and supervision.</li>
<li>Excellent organizational, communication, and time management skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.</li>
<li>Familiarity with compliance regulations in the financial services industry (preferred).</li>
<li>Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionWe are looking for a Client Services Manager to join our team in Fairport, New York. In this Contract-to-Permanent position, you will play a pivotal role in ensuring seamless communication with vendors and members while providing critical support to the Customer Solutions Team. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about enhancing client relationships within the healthcare industry. Responsibilities: • Prepare and manage documents for the Customer Solutions Team to ensure accuracy and timely completion. • Serve as the primary contact for vendor and member communications, addressing data inquiries professionally and efficiently. • Compile and organize data for presentations, including quarterly business reviews. • Assist with onboarding new accounts by managing rostering processes and ensuring all details are correctly documented. • Support the Business Development Team by generating leads and maintaining organized records. • Collaborate with internal teams to ensure alignment on client needs and service delivery. • Utilize CRM and ERP systems to streamline processes and improve operational efficiency. • Monitor and audit billing functions to ensure compliance and accuracy. • Handle cash activity and transactions with precision and attention to detail. • Provide insights and recommendations based on data analysis to enhance client satisfaction.• Proficiency in ADP Financial Services and Avaya CMS systems. • Hands-on experience with CRM and ERP solutions. • Strong knowledge of auditing practices and billing functions. • Demonstrated ability to manage cash handling and cash activity accurately. • Expertise in data preparation and presentation for business reviews. • Proven ability to communicate effectively with vendors and members. • Skilled in lead generation and supporting business development initiatives. • Familiarity with tools such as About Time and other operational systems.

<h3>Job Description</h3>
Job DescriptionChannel Fusion is the trusted channel marketing management partner of America’s top brands. We bring the passion to support our customers optimize their channel marketing programs through best practices, continuous improvement, performance insights and technology solutions, resulting in measurable results. We specialize in providing high tech, exceptional channel support services and custom technology solutions. At Channel Fusion we value creating excellent customer experiences and an awesome product experience as well as great teamwork and delivering on commitments. Our values drive our culture, our decision-making, and our success. The Client Services Manager will have an opportunity to gain valuable experience and skills in devising effective strategies and working across the organization to ensure a great experience is delivered to one of our leading Global Fortune 500 customer and their independent retail channel. You will also work very closely with other departments on our team, such as Technology Solutions, Co-Op Operations, and Incentive Operations. We give really driven people the opportunities to grow, make a difference in the company and be rewarded for their contributions. Responsibilities include: * Serve as appropriate level of client contact on all assigned accounts. Respond to all questions and concerns of client and manage all status meetings. Ensure appropriate client service issues are escalated as necessary. * Assist in facilitating customer journey workshops and leading quarterly business reviews. Ensure all reporting is accurate and deliver metrics and business review documents for each assigned client. * Gathers customer requirements via workshops, meetings, site visits, scenarios, and other methods. * Identifies and establishes scope and parameters of business requirements on a project-by-project basis to define outcome criteria, and metrics. * Works with stakeholders and project team to prioritize collected requirements. * Researches, reviews, and analyzes existing functionality in customer portals to develop strategies for enhancing or further leveraging the functionality. * Optimize customer experience across our solution platform. * Liaison between the operations and technology team when launching new programs and technology features. * Track and monitor technology requests for account projects including prioritization, scope, and progress. Take the lead in coordinating business review of customer acceptance testing and QA of new system functionality. * Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood. * Coordinate and prepare the account team and customer stakeholder for the rollout of new functionality and programs. Liaison with customer contacts and account team to demo and train new users on new functionality with reports. Knowledge, Skills and Abilities: * Bachelor’s degree, preferably in business, marketing or communication * 2-4 years of experience in an agency environment or training or project management experience * Client centricity focus * Strong data analysis skills * Technology-minded * Demonstrated leadership skills and ability to take initiative * Excellent verbal, written and interpersonal communication skills * Strong organizational, multi-tasking and prioritizing skills What will make you successful: * Great communication skills * Accountability &amp; dependability * Adaptability &amp; flexibility * A strong attention to detail * Follow-through &amp; persistence * A healthy mix of creative and analysis skills * Advanced Microsoft Office User: PowerPoint, Excel, and Word.

<h3>Job Description</h3>
Job DescriptionSalary: Hourly Based on Experience + Commission 
Position Summary:
As the Client Services Manager, you are the primary provider of all client consultations, ensuring each individual receives expert education, tailored treatment planning, and a seamless introduction into our service offerings. You'll work directly with the Clinic Director to deliver exceptional care and drive performance. This role plays a key part in meeting clinic sales goals, enhancing team motivation, and ensuring consistent, high-quality service across all client touch points.
 
Education and Experience:
<ul>
<li>2+ years of sales experience with a proven track record</li>
<li>Advanced Aesthetics license required</li>
</ul>
 
Responsibilities as CSM:
<ul>
<li>Develop, maintain and implement the practice of strategic goals and objectives</li>
<li>Conduct sales consultations including LHR, Skin Profiles, CoolSculpting and Tattoo Removal</li>
<li>Oversee individual and clinic sales reporting along with your Clinic Director</li>
<li>Write weekly motivational sales updates to the team</li>
<li>Perform outreach and follow ups using text campaigns</li>
<li>Identify training opportunities and needs to communicate with Clinic Director</li>
<li>Ensure overall customer service satisfaction</li>
<li>Maintain an understanding of all products and services offered by NIMA</li>
<li>Attend and participate in weekly/monthly team meetings</li>
<li>Conduct targeted outreach via text campaigns and follow ups </li>
<li>Educate clients on membership balances and rewards points</li>
<li>Ensure exceptional service and follow through on client concerns </li>
</ul>
Essential Skills and Abilities:
<ul>
<li>Leadership skills</li>
<li>Strong communication skills, oral and written</li>
<li>Proficient in MS Word, Excel, and all Google Drive functions/applications</li>
<li>Ability to set a consistent positive and motivating tone with team members</li>
<li>Customer service oriented with quality care focus</li>
<li>Effective organizational skills with attention to detail</li>
<li>Ability to manage multiple projects simultaneously and complete in a timely manner</li>
<li>Present a highly professional image</li>
<li>Ability to build client relations</li>
</ul>
 
Schedule:
<ul>
<li>Full Time </li>
<li>Schedule must be flexible with some evening and Saturday availability</li>
</ul>
 
Compensation and Benefits:
<ul>
<li>Hourly based on experience + commission</li>
<li>401K</li>
<li>Health Care Benefits</li>
<li>Employee discounted treatments and products</li>
</ul>

<h3>Job Description</h3>
Compensation: To $90K.
 
Job Overview – Client Services Manager&nbsp;– 33749
 
Our client is looking to add a&nbsp;Client Services&nbsp;Manager&nbsp;to their organization.&nbsp; This person will lead teams, solve problems and ultimately drive performance. We're looking for an experienced and adaptable professionals to support frontline teams and their leaders. This role focuses on guiding day-to-day operations, resolving customer issues, and improving internal processes that support service delivery. The ideal candidate brings a mix of leadership, analytical thinking, and a customer-first mindset.
 
Key Responsibilities:
 
Team Support &amp; Coaching
 
<ul> \t
<li> \t
Provide support and direction to team leads and frontline staff on daily activities.
 \t \t</li>
<li> \t
Help build leadership capabilities across the team through coaching and development.
 \t \t</li>
<li> \t
Promote a positive and collaborative work environment.
 \t 
Issue &amp; Escalation Management
 
<ul> \t
<li> \t
Act as a point of contact for complex or escalated customer matters.
 \t \t</li>
<li> \t
Help establish guidelines for handling high-priority issues and customer concerns.
 \t \t</li>
<li> \t
Track trends and identify opportunities to reduce recurring issues.
 \t 
Performance Monitoring
 
<ul> \t
<li> \t
Review operational data and team metrics to track progress against internal goals.
 \t \t</li>
<li> \t
Provide feedback and recommendations based on performance insights.
 \t \t</li>
<li> \t
Ensure key service standards are consistently met.
 \t 
Problem Solving &amp; Collaboration
 
<ul> \t
<li> \t
Work with teams across departments to troubleshoot issues and streamline processes.
 \t \t</li>
<li> \t
Support the implementation of solutions that improve both team efficiency and the customer experience.
 \t \t</li>
<li> \t
Capture and share learnings for continuous improvement.
 \t 
Process &amp; Efficiency Improvements
 
<ul> \t
<li> \t
Review workflows and recommend enhancements to improve operational effectiveness.
 \t \t</li>
<li> \t
Support or lead initiatives that reduce friction in everyday operations.
 \t \t</li>
<li> \t
Explore tools and systems that enable automation or improved service delivery.
 \t 
Internal Communication &amp; Coordination
 
<ul> \t
<li> \t
Support consistent communication between customer teams and other business areas.
 \t \t</li>
<li> \t
Help ensure team members are aligned on goals, expectations, and changes impacting operations.
 \t 
Requirements
 
<ul> \t
<li> \t
Bachelor’s degree or equivalent professional experience.
 \t \t</li>
<li> \t
Proven experience in customer operations, team leadership, or service delivery roles.
 \t \t</li>
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Strong communication, analytical, and interpersonal skills.
 \t \t</li>
<li> \t
Ability to manage fast-paced environments and complex challenges.
 \t \t</li>
<li> \t
A strong customer focus and solution-oriented mindset.
 \t 
Additional Job Details
 
Workplace Policy: 
 
Seniority Level:&nbsp;Mid-Senior Level&nbsp;
 
Linked In Poster: 
 
About our Process
 
<ul> \t
<li>We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in. \t</li>
<li>Non-Local Candidates: Please note that you are competing with local candidates who don’t require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. \t</li>
<li>Candidates for all Sherpa opportunities must be authorized to work in the United States. \t</li>
<li>Sherpa is an Equal Opportunity Employer. 
&nbsp;
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! 

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients. The ideal candidate has experience in client retention in a long-term care pharmacy setting.

This position requires entails 80% travel between the Sacramento, CA and Reno, NV areas. Applicants should reside within that territory and must have a valid Driver's License.

Schedule: This is a salaried position, working Monday - Friday. Per business needs, you may need to work a weekend, but this is rare.

We offer:
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

This position will be posted for a minimumof 8 days
 
Responsibilities
<ul>
<li>Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations</li>
<li>Accountable for all aspects of client relationships; primary go-to person for your client base</li>
<li>Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)</li>
<li>Leads client contract renewal process in collaboration with other key PharMerica stakeholders</li>
<li>Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients</li>
<li>Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
<ul>
<li>Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service</li>
</ul>
</li>
<li>Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources</li>
<li>Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation</li>
<li>Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved</li>
<li>Represents PharMerica at corporate/networking/client events and conferences</li>
<li>Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards</li>
</ul>
 
Qualifications
<ul>
<li>Bachelor's degree or equivalent experience</li>
<li>Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting</li>
<li>Ability to communicate to all levels of management</li>
<li>Excellent time-management and basic computer skills</li>
<li>Advanced Microsoft Office proficiency</li>
<li>Outstanding problem-solving skills</li>
<li>Experience in root cause analysis</li>
<li>Ability to collaborate cross-functionally</li>
<li>Experience working within a collaborative team</li>
<li>Experience in a project management and client-facing customer service role</li>
<li>Strong background with the ability to manage multiple priorities and deadlines at once</li>
</ul>

128,165 Client Services Manager Jobs