field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.
We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: <a href="https://bit.ly/hsptblhndbk" target="_blank">https://bit.ly/hsptblhndbk</a>
We believe that everyone, no matter their background in work, life, culture or experiences has the ability to be exceptional. We seek exceptional people.
We are bold, like risks, and take on big challenges together. Our customers love the product, provide valuable feedback, and trust us to rapidly help them with more of their problems.
Feel free to join in one of our upcoming Townhalls on Youtube to experience it for yourself: <a href="https://bit.ly/hptwn" target="_blank">https://bit.ly/hptwn</a>
We’re seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams.
What you will be working on
As a Technical Support Engineer, you'll combine technical expertise with customer advocacy. 
You'll conduct technical investigations, build tools that enhance our award-winning support team's ability to deliver exceptional customer service, and create comprehensive documentation to help both customers and team members.
This position is ideal for a Laravel engineer looking to transition into a more customer-focused role, leveraging technical expertise to enhance user experiences, or you could be someone who already works in customer support but likes to tinker with tech in your spare time and are looking for that next opportunity to step into a more technical role.
After a few weeks onboarding, you'll dive right into supporting our customers and working along side our incredible support team members.
You will:
<ul>
<li>Design, build, and maintain tools using Laravel and Laravel Nova to improve the efficiency and effectiveness of our Customer Support team.</li>
<li>Develop and manage automated workflows within our customer support platform (e.g. Intercom Fin actions) to optimize support operations.</li>
<li>Create and update technical documentation and help articles to empower customers and support staff with self-service resources.</li>
<li>Collaborate with customers and internal teams to diagnose and resolve advanced technical issues escalated from support.</li>
<li>Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for product improvements based on customer feedback and support trends.</li>
</ul>
Our self-defined tech stack acronym is

Technical Support Engineer (APAC/US - Remote)

<h3>Job Description</h3>
Job DescriptionSWJ Technologie specializes in providing engineering, planning, and project management services across various industries. We are currently seeking a Problem Solving Engineer – Technical Launch Support for a client in the automotive industry, specializing in vehicle manufacturing. This is a Contractor role based in Charleston, SC that requires onsite presence. If you’re eager to grow your career and make a meaningful impact on exciting projects, we look forward to your application. PURPOSE:&nbsp; The Problem Solving Engineer – Technical Launch Support is responsible to support the resolution of open issues during the start-up phase of a new industrial production program. This role focuses on identifying technical problems, initiating cross-functional investigation, and ensuring structured follow-up across all involved departments. RESPONSIBILITIES:
<ul>
<li>Collect, document, and categorize technical issues discovered during early production</li>
<li>Initiate structured follow-up with internal teams (e.g. engineering, process support, quality)</li>
<li>Facilitate root cause analysis and escalate unresolved issues as needed</li>
<li>Track the implementation and verification of corrective actions</li>
<li>Maintain documentation and reporting of issue status and progress</li>
<li>Support coordination between operations and problem-solving stakeholders</li>
</ul>
 QUALIFICATIONS:
<ul>
<li>Bachelor’s degree in engineering or equivalent field</li>
<li>3+ years of experience in technical coordination, industrial quality support, or structured problem resolution</li>
</ul>
REQUIRED SKILLS:
<ul>
<li>Hands-on experience with problem-solving tools and methodologies (e.g. 8D, 5-Why, Ishikawa)</li>
<li>Prior work experience in the&nbsp;aerospace or automotive industry is required</li>
<li>Strong organizational and communication skills</li>
<li>Familiarity with tracking tools or ticket systems preferred</li>
<li>On-site availability in Charleston, SC is required</li>
</ul>
 PHYSICAL REQUIREMENTS:
<ul>
<li>Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs.</li>
<li>Must be able to understand and comply with all relevant safety practices.</li>
</ul>
 FLSA STATUS/WORKING SCHEDULE:
<ul>
<li>Location: Charleston, SC</li>
<li>Schedule: Day shift, 40h/w</li>
<li>Duration: 6 months</li>
<li>Assignment Start: Q4 2025</li>
<li>Contract Type:&nbsp;Full-time, on-site</li>
</ul>
 DISCLAIMER: This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind. &nbsp;
SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.
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Problem Solving Engineer - Technical Launch Support

<h3>Job Description</h3>
Job Description
About Rekor 
Rekor is a leading AI-driven technology company transforming roadway intelligence and infrastructure management. Through powerful software, edge devices, and computer vision, we empower government agencies, law enforcement, and businesses to make data-informed decisions in real time. 
Position Summary 
We are seeking an ambitious and savvy technical support engineer to join our growing team. You will learn how our products function and pick up on the industry’s latest technologies. You will use your strong communication skills while working with our clients and partners to provide technical assistance and customer support. As a technical support engineer, you will be able to resolve most inquiries on the spot, delivering exceptional customer service experience. Through multiple channels of communication in our ticket management system, you will respond to queries, diagnosis, and isolate problems, and determine solutions to resolve issues. This position will have a shared responsibility of extended support coverage which includes evenings, night, and weekend shifts. You will report to our Global Technical Support Operations Manager. In this role, you will build on your customer relation skills while enhancing your technical skills working with our products, technical support, product engineering teams. 
Role and Responsibilities  
<ul>
<li>Serve as the first point of contact for the Rekor customers, as well as handling delicate customer situations.  </li>
<li>Provide technical assistance and support for incoming queries and issues related to our Rekor applications and solutions, including our IoT and Edge hardware products</li>
<li>Solve customer problems independently and/or in collaboration with the technical support and engineering teams</li>
<li>Serve as a subject matter expert on all of Rekor’s hardware and software solutions</li>
<li>Record inquiries, events and problems and their resolution in our ticketing system.</li>
<li>Ensure compliance with SLA and Technical Support policies.</li>
<li>Other duties as assigned by management.</li>
</ul>
Qualifications and Education Requirements  
<ul>
<li>Associate’s degree in Computer Science or equivalent. Bachelor’s degree preferred. </li>
<li>2+ years of experience as a technical help desk agent or other technical support role</li>
<li>Strong Linux experience: comfortable working through Linux Terminal and Windows Command Prompt; comfortable installing programs in Linux and Windows; experience writing Linux shell scripts from scratch (Bash, Python, etc.)</li>
<li>Excellent communication skills</li>
<li>Solid understanding of computers systems and software applications</li>
<li>Keen attention to detail and interest in problem-solving</li>
<li>Strong knowledge of computer networking</li>
<li>Experience configuring network routing (firewalls, port forwarding, etc)</li>
</ul>
Preferred Knowledge, Skills and Abilities 
<ul>
<li>Basic understanding of web server-client interactions including data-serialization via JSON</li>
<li>Knowledge of common camera settings (shutter, ISO, resolution, etc)</li>
<li>Knowledge of cellular network connectivity (APN, SMS, RSRQ, etc)</li>
<li>Knowledge of video streaming protocols and codecs (RSTP, HTTP, MJPEG, H264, etc)</li>
<li>Strong interpersonal skills and ability to interact with varying personalities and defuse sensitive situations under pressure</li>
<li>Strong organizational and time-management skills, including ability to handle multiple tasks simultaneously </li>
<li>Ability to perform database maintenance</li>
<li>Ability to diagnose and resolve technical issues</li>
<li>Fluency in other languages is a plus</li>
</ul>
Rekor is an equal opportunity employer M/F/D/V. It is the policy of Rekor Systems not to discriminate or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law in all employment practices. We also make all reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
Rekor Systems Executive Leadership team is fully committed to the principles of equal employment opportunity.

Technical Support Specialist

<h3>Job Description</h3>
Job Description
Job Title: Technical Sales Engineer Location: Little Rock, AR 72211 Job Type: Full-Time Salary Range: $70,000 - $85,0000 per year
Position Overview
We are seeking a Technical Sales Engineer (TSE) to support both presales and postsales processes for low-voltage security solutions including Video Surveillance, Door Access Control, and Distributed Antenna Systems (DAS). This role requires strong technical expertise, problem-solving ability, and excellent communication skills.
ResponsibilitiesPresale
<ul>
<li>
Collaborate with sales to develop technical designs and system proposals
</li>
<li>
Attend client meetings to assess needs and contribute to solution development
</li>
<li>
Create documentation such as system descriptions, technical drawings, equipment lists, scopes of work, and RFP responses
</li>
<li>
Set up and coordinate site surveys for DAS testing
</li>
<li>
Design video surveillance layouts using tools like Avigilon SDT and client floorplans (or alternatives when not available)
</li>
</ul>
Postsale
<ul>
<li>
Support project management during installation by communicating technical specs and design intent
</li>
<li>
Provide technical assistance to the service team as needed
</li>
<li>
Conduct QA site visits to ensure installation quality and reduce rework
</li>
</ul>
Training
<ul>
<li>
Develop and deliver training materials for internal teams and clients
</li>
<li>
Present both in-person and virtual technical training sessions
</li>
</ul>
Key Duties
<ul>
<li>
Create drawings, equipment lists, and camera maps for proposals and installations
</li>
<li>
Coordinate DAS assessments using tools such as Seehawk software and hardware
</li>
<li>
Maintain detailed and organized documentation with version control
</li>
<li>
Draft or revise proposal content, including system descriptions and scopes of work
</li>
<li>
Evaluate risks and suggest improvements in technical designs
</li>
<li>
Participate in weekly update calls and cross-functional communication
</li>
<li>
Contribute to inventory oversight and management
</li>
<li>
Stay up to date with technology trends and certifications relevant to low-voltage systems
</li>
</ul>
Qualifications
<ul>
<li>
Bachelor's degree preferred (e.g., Electrical Engineering, MIS, Computer Science)
</li>
<li>
2+ years' experience in IP video surveillance/access control design or installation OR IT background with willingness to learn
</li>
<li>
Familiarity with Avigilon NVRs, ACM, or Alta Cloud solutions is a plus
</li>
<li>
Experience with Ubiquiti or similar backhaul products preferred
</li>
<li>
Proficiency with Microsoft Office and Google Workspace
</li>
<li>
Strong written and verbal communication skills
</li>
<li>
Excellent organizational, grammar, and math skills
</li>
<li>
Reliable transportation required
</li>
<li>
Willingness to obtain NICET IB-PSC certification
</li>
</ul>
Benefits:
<ul>
<li>
401(k) with employer matching
</li>
<li>
Health insurance
</li>
<li>
Dental insurance
</li>
<li>
Paid time off
</li>
</ul>
Schedule:
<ul>
<li>
Monday to Friday, 8-hour shifts
</li>
<li>
Occasional weekends as needed
</li>
</ul>
Company DescriptionW3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more. We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies. Our Services W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates. We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding. We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software. Our Expertise W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right. 
<h3>Company Description</h3>
W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.\r\n\r\nWe’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.\r\n\r\nOur Services\r\nW3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.\r\n\r\nWe specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.\r\n\r\nWe are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.\r\n\r\nOur Expertise\r\nW3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.\r\n\r\nAs a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Technical Sales Engineer

<h3>Job Description</h3>
Job DescriptionPosition Summary:
The&nbsp;Technical Engineer plays a critical role in supporting the operational execution of engineering projects during shift hours. This position functions as the on-shift design authority, ensuring that all work performed aligns with technical baselines, engineering standards, and project specifications. The role provides technical oversight of electrical, mechanical, and process system installations.
Key Responsibilities:
<ul>
<li>
Serve as the design authority for shift activities, ensuring technical work meets all requirements for inclusion into the project baseline.
</li>
<li>
Support installation, testing, and troubleshooting of electrical and mechanical equipment.
</li>
<li>
Oversee and guide process engineering work related to fluid, gas, or material handling systems.
</li>
<li>
Review and approve engineering documentation, redlines, and field changes.
</li>
<li>
Ensure all engineering work complies with applicable safety, regulatory, and quality standards.
</li>
<li>
Act as a liaison between engineering, operations, and field execution teams during active shifts.
</li>
<li>
Provide real-time engineering support for field activities and facilitate rapid resolution of issues.
</li>
<li>
Support readiness reviews, field walkdowns, and verification of system installations.
</li>
</ul>
Qualifications:
<ul>
<li>
Bachelor’s degree in Mechanical, Electrical, Chemical Engineering, or related discipline.
</li>
<li>
3+ years of experience in engineering execution in industrial, nuclear, or high-assurance environments.
</li>
<li>
Familiarity with design control, technical baseline management, and change control processes.
</li>
<li>
Strong working knowledge of electrical/mechanical systems installation and commissioning.
</li>
<li>
Experience in process engineering or systems involving flow, pressure, and material controls.
</li>
<li>
Ability to interpret engineering drawings, specifications, and P&amp;IDs.
</li>
<li>
Excellent communication skills and the ability to work collaboratively in high-tempo field environments.
</li>
</ul>
Preferred:
<ul>
<li>
Experience with DOE, DOD, or other highly regulated industries.
</li>
<li>
PE license or EIT certification.
</li>
<li>
Knowledge of NQA-1, ISO 9001, or similar quality standards.
</li>
</ul>
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Technical Engineer

<h3>Job Description</h3>
Job DescriptionPosition Summary:
The&nbsp;Technical Engineer plays a critical role in supporting the operational execution of engineering projects during shift hours. This position functions as the on-shift design authority, ensuring that all work performed aligns with technical baselines, engineering standards, and project specifications. The role provides technical oversight of electrical, mechanical, and process system installations.
Key Responsibilities:
<ul>
<li>
Serve as the design authority for shift activities, ensuring technical work meets all requirements for inclusion into the project baseline.
</li>
<li>
Support installation, testing, and troubleshooting of electrical and mechanical equipment.
</li>
<li>
Oversee and guide process engineering work related to fluid, gas, or material handling systems.
</li>
<li>
Review and approve engineering documentation, redlines, and field changes.
</li>
<li>
Ensure all engineering work complies with applicable safety, regulatory, and quality standards.
</li>
<li>
Act as a liaison between engineering, operations, and field execution teams during active shifts.
</li>
<li>
Provide real-time engineering support for field activities and facilitate rapid resolution of issues.
</li>
<li>
Support readiness reviews, field walkdowns, and verification of system installations.
</li>
</ul>
Qualifications:
<ul>
<li>
Bachelor’s degree in Mechanical, Electrical, Chemical Engineering, or related discipline.
</li>
<li>
3+ years of experience in engineering execution in industrial, nuclear, or high-assurance environments.
</li>
<li>
Familiarity with design control, technical baseline management, and change control processes.
</li>
<li>
Strong working knowledge of electrical/mechanical systems installation and commissioning.
</li>
<li>
Experience in process engineering or systems involving flow, pressure, and material controls.
</li>
<li>
Ability to interpret engineering drawings, specifications, and P&amp;IDs.
</li>
<li>
Excellent communication skills and the ability to work collaboratively in high-tempo field environments.
</li>
</ul>
Preferred:
<ul>
<li>
Experience with DOE, DOD, or other highly regulated industries.
</li>
<li>
PE license or EIT certification.
</li>
<li>
Knowledge of NQA-1, ISO 9001, or similar quality standards.
</li>
</ul>
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6Cgo0typn3

<h3>Job Description</h3>
Job DescriptionPosition Summary:
The&nbsp;Technical Engineer plays a critical role in supporting the operational execution of engineering projects during shift hours. This position functions as the on-shift design authority, ensuring that all work performed aligns with technical baselines, engineering standards, and project specifications. The role provides technical oversight of electrical, mechanical, and process system installations.
Key Responsibilities:
<ul>
<li>
Serve as the design authority for shift activities, ensuring technical work meets all requirements for inclusion into the project baseline.
</li>
<li>
Support installation, testing, and troubleshooting of electrical and mechanical equipment.
</li>
<li>
Oversee and guide process engineering work related to fluid, gas, or material handling systems.
</li>
<li>
Review and approve engineering documentation, redlines, and field changes.
</li>
<li>
Ensure all engineering work complies with applicable safety, regulatory, and quality standards.
</li>
<li>
Act as a liaison between engineering, operations, and field execution teams during active shifts.
</li>
<li>
Provide real-time engineering support for field activities and facilitate rapid resolution of issues.
</li>
<li>
Support readiness reviews, field walkdowns, and verification of system installations.
</li>
</ul>
Qualifications:
<ul>
<li>
Bachelor’s degree in Mechanical, Electrical, Chemical Engineering, or related discipline.
</li>
<li>
3+ years of experience in engineering execution in industrial, nuclear, or high-assurance environments.
</li>
<li>
Familiarity with design control, technical baseline management, and change control processes.
</li>
<li>
Strong working knowledge of electrical/mechanical systems installation and commissioning.
</li>
<li>
Experience in process engineering or systems involving flow, pressure, and material controls.
</li>
<li>
Ability to interpret engineering drawings, specifications, and P&amp;IDs.
</li>
<li>
Excellent communication skills and the ability to work collaboratively in high-tempo field environments.
</li>
</ul>
Preferred:
<ul>
<li>
Experience with DOE, DOD, or other highly regulated industries.
</li>
<li>
PE license or EIT certification.
</li>
<li>
Knowledge of NQA-1, ISO 9001, or similar quality standards.
</li>
</ul>
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<h3>Job Description</h3>
Job Description
Handling various tickets related to T-Mobile Cell Towers, Network, and various telecommunication tools/technologies. The candidate will not be interacting with an end user over the phone often. Most issues will be handled within the knowledge bases and other systems TMO uses. He or she will be expected to handle tickets that have been pushed to this group. This team is responsible for researching, troubleshooting,, and reviewing the specific network/telco issue. He or she will try to resolve the issue. If the team cannot resolve the issue they are responsible for escalating it to the field engineer group, networking administration, etc. Issues related to Cell Phone Outages. For example: a customer calls in to the customer service team. Service Coverage continues to drop in a specific area. The issue is escalated to the Technical Support Group. The team will analyze and research why their is a default in the network/area. Technical Support Tech II Performs remote servicing and/or repair of company products/services. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime. Responds to escalations and communicates status updates to stakeholders. Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders. Contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of product failure trends and service ability issues. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Experience with technical troubleshooting: Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a plus. We will be supporting customers in the Technology Department. We will provide laptops and ancillary equipment. These will be in the office full time so in order to comply with T-Mobile policy - Extension is possible - Must be onsite
1-2 years of supporting or investigating any type of issues within an ISP, Network, RF environment. ( RF exposure Preferred) 1-2 years experience working with a ticketing system (Knowledge Base) to investigate and troubleshoot issues. 1- 2 years experience troubleshooting, analyzing, and supporting hardware, software, and network issues (being able to think analytically
1-2 years of supporting, investigating, documenting issues related to end user technical issues. Someone with a technical support background working in a help desk or service desk could be a good fit. Ideally someone with a background within MSO/Carrier environments. ISP, Network, RF environment. 1-2 years experience working with a ticketing system (Knowledge Base) to investigate and troubleshoot issues. 1- 2 years experience troubleshooting, analyzing, and supporting hardware, software, and network issues (being able to think analytically - TMO has multiple tools/systems they use that are proprietary. Military Experience is preferred (Many techs on the team are former military). - Candidate must be COVID-19 Vaccinated - The managers are very open to candidates that are trainable and reliable. Most of the tools/technologies will be new for most candidates. Candidates must be able to be coachable. - Candidates with an active A+, Network +, Security +, CCNA, etc. could be a good fit.

Technical Support II

<h3>Job Description</h3>
Job Description
About EVPassport:
EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.
We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.
EVPassport is changing the EV Charging experience, and we want you to help build it.
Your Job Opportunity: Evpassport is looking for a driven Technical Operations Engineer passionate about troubleshooting, solving complex technical challenges, and delivering exceptional customer experiences. You will serve as the technical escalation expert, providing advanced troubleshooting support for our EV charging hardware, software, and networks. You'll work cross-functionally with Customer Success, Product Development, and Engineering teams, influencing improvements and innovation across our charging platform. Our ideal candidate has a strong understanding of troubleshooting techniques, excellent attention to detail, and proficiency in providing support. This role will be based in our Santa Monica office 4x a week.
 You Will:
<ul>
<li>Diagnose and resolve complex technical issues in EV charging stations, encompassing hardware components, software integrations, and connectivity protocols such as OCPP</li>
<li>Act as the primary escalation point for internal teams and customers, providing expert analysis on hardware-software interactions and network anomalies</li>
<li>Lead cross-functional troubleshooting sessions, performing root-cause analysis and developing mitigation strategies to prevent recurring problems</li>
<li>Collaborate with engineering, product, hardware development, and external partners (e.g., OEMs, software vendors) to pinpoint issues and influence system improvements</li>
<li>Design and implement process automations and tools to streamline issue triage, diagnostics, and reporting</li>
<li>Develop and maintain detailed SOPs for consistent handling of technical support scenarios, including onsite diagnostics when necessary</li>
<li>Monitor and analyze performance metrics to drive data-informed enhancements in reliability and uptime</li>
<li>Train support staff and end-users on platform best practices, fostering proactive issue prevention</li>
<li>Contribute to hardware testing, site audits, and integration validations as part of ongoing quality assurance</li>
<li>Handle additional technical projects as needed to support organizational goals</li>
</ul>
Additional responsibilities, projects, and tasks as assigned by the Company. You Have:
<ul>
<li>Bachelor's degree in Electrical Engineering, Computer Science, or a related field</li>
<li>3+ years of experience in the EV industry, with hands-on expertise in charging infrastructure, firmware, and IoT connectivity</li>
<li>Strong troubleshooting skills across hardware, software, and networks, with proficiency in tools like protocol analyzers and diagnostic software</li>
<li>Excellent communication abilities to explain technical details to varied audiences, including non-engineers</li>
<li>Experience with ticketing systems (e.g., Salesforce, Jira) and documentation platforms for managing escalations</li>
<li>Familiarity with EV standards like OCPP, and basic coding for debugging</li>
<li>Passion for clean energy technologies and a curiosity driven problem-solving mindset</li>
</ul>
 It's a Plus: Experience building automation workflows in Salesforce (e.g., Flows, Process Builder, and other automation tools).
Compensation for this role will depend on the candidate's experience and fit. We anticipate the role's base salary being in the range of $90,000-$130,000.
Our Values: 
EVPassport is built on a foundation of innovation, accountability, and trust. We believe in hiring individuals who align with our core values:
<ul>
<li>Customer Obsessed – Relentlessly focused on delivering seamless experiences.</li>
<li>Trust by Default – Acting with transparency and integrity.</li>
<li>Own the Outcome – Taking full responsibility for delivering results.</li>
<li>Growth Mindset – Continuously learning, improving, and embracing challenges.</li>
<li>Anything is Possible – Challenging conventional thinking to drive innovation.</li>
<li>Practice Kindness – Building a culture of respect, collaboration, and mutual support.</li>
</ul>

Technical Operations Engineer

<h3>Job Description</h3>
Job DescriptionPosition Summary:
The&nbsp;Technical Engineer plays a critical role in supporting the operational execution of engineering projects during shift hours. This position functions as the on-shift design authority, ensuring that all work performed aligns with technical baselines, engineering standards, and project specifications. The role provides technical oversight of electrical, mechanical, and process system installations.
Key Responsibilities:
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Serve as the design authority for shift activities, ensuring technical work meets all requirements for inclusion into the project baseline.
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Support installation, testing, and troubleshooting of electrical and mechanical equipment.
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Oversee and guide process engineering work related to fluid, gas, or material handling systems.
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Review and approve engineering documentation, redlines, and field changes.
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Ensure all engineering work complies with applicable safety, regulatory, and quality standards.
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Act as a liaison between engineering, operations, and field execution teams during active shifts.
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Provide real-time engineering support for field activities and facilitate rapid resolution of issues.
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Support readiness reviews, field walkdowns, and verification of system installations.
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Qualifications:
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Bachelor’s degree in Mechanical, Electrical, Chemical Engineering, or related discipline.
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3+ years of experience in engineering execution in industrial, nuclear, or high-assurance environments.
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Familiarity with design control, technical baseline management, and change control processes.
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Strong working knowledge of electrical/mechanical systems installation and commissioning.
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Experience in process engineering or systems involving flow, pressure, and material controls.
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Ability to interpret engineering drawings, specifications, and P&amp;IDs.
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Excellent communication skills and the ability to work collaboratively in high-tempo field environments.
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Preferred:
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Experience with DOE, DOD, or other highly regulated industries.
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PE license or EIT certification.
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Knowledge of NQA-1, ISO 9001, or similar quality standards.
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