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<h3>Job Description</h3>
Job Description
Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the Senior LinkedIn Strategist of our dreams!
We’re excited to announce a bold new expansion within the Directive family: the launch of a specialized consultancy focused exclusively on social media advertising. This new venture will offer a distinct identity within our established brand, built to push the boundaries of social media marketing for B2B clients. This agency will be a hub for innovative strategies, helping clients leverage the full power of LinkedIn to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you!
We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Senior Strategist with a growth mindset to join our evolving team!
 We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. This role reports to the Associate Director and is a crucial part of the LinkedIn media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency. Directive has a proven playbook of GTM product success, with the successful launch of our Start-Up division, the fastest growing department in Directive’s history. We’re applying that same success to this new venture and we want you to be a part of it!
*This role is listed internally as Senior Account Strategist, LinkedIn Advertising* The Senior LinkedIn Strategist works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses.&nbsp;
Roles &amp; Responsibilities
<ul>
<li>
Oversee and lead a collection of Social Media accounts
</li>
<li>
Serve as direct support to client contacts
</li>
<li>
Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic
</li>
<li>
Build strategies for clients each quarter
</li>
<li>
Have the ability to create, maintain, and optimize budgets for paid media campaigns
</li>
<li>
Provide fractional support for internal marketing in support of a boutique agency within Directive
</li>
<li>
Deeply understand client positioning and unique value propositions
</li>
<li>
Confirm lead routing is accurate within a CRM
</li>
<li>
Responsible for personal productivity and utilization
</li>
<li>
Work directly with Associate Director to ensure internal and client goals are being achieved
</li>
<li>
Understand the value of Programmatic campaigns
</li>
<li>
Drive cross-sells, upsells and referrals via client relationships and professional network
</li>
<li>
Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI
</li>
</ul>
What You Offer
<ul>
<li>
4+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients
</li>
<li>
Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads
</li>
<li>
Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more
</li>
<li>
Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more
</li>
<li>
Ability to delegate to junior team members to ensure joint success
</li>
<li>
Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization
</li>
<li>
Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance
</li>
<li>
Ability to drive results and measure via OCT
</li>
<li>
Experience with audience segmentation by tier, job title etc.&nbsp;
</li>
<li>
Proven and measurable success with mid-market or enterprise accounts
</li>
<li>
Ability to translate and articulate strategy and tell stories with data
</li>
<li>
Equal parts competitive and curious; you’re a true problem solver
</li>
<li>
You live on the cutting edge of the industry, always looking for opportunities to grow and share
</li>
<li>
Ability to organize, prioritize and manage multiple projects simultaneously
</li>
<li>
You’re quality-obsessed and have not lost your soul for advertising
</li>
<li>
Travel to visit clients approximately once per year, per client or as needed
</li>
</ul>
What Success Looks Like
<ul>
<li>
You encompass our core values through every interaction; internally and externally
</li>
<li>
Effectively manage approximately five mid-tier and enterprise accounts
</li>
<li>
Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores.&nbsp;
</li>
<li>
Build client trust and relationships that create consistent renewals
</li>
<li>
Cross-sell services that align with client goals and objectives
</li>
<li>
Clearly communicate results with client point of contact and executives
</li>
<li>
Exceptional decision making, as it relates to strategic direction for accounts
</li>
</ul>
Benefits
<ul>
<li>
🏠 We have a set living wage at Directive; The annual base salary range for this position based in the United States is $85,000- $95,000 USD with potential for bonus eligibility. This salary range is an estimate, and the actual salary may vary based on Directive's compensation practices, job related skills, and depth of experience.
</li>
<li>
🙏&nbsp; Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
<ul>
<li>
Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
</li>
</ul>
</li>
<li>
Benefits to Support the Whole Person:
<ul>
<li>
🧠&nbsp; Mental - Access to certified therapists through Spring Health, membership to Headspace
</li>
<li>
💪&nbsp; Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
</li>
<li>
🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
</li>
<li>
&amp;#x1F4B0; Financial - Traditional and Roth 401(k) with a 3% company match
</li>
<li>
&amp;#x1F31F;&nbsp; Bonus - Annual bonus based on tenure, which scales in total amount over time
</li>
</ul>
</li>
</ul>
 
Work Environment Requirements
As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to <a href="mailto:careers@directiveconsulting.com" target="_blank">careers@directiveconsulting.com</a>.
Additional Information
At Directive, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

Senior Social Media Advertising Strategist (Remote US)

<h3>Job Description</h3>
Job DescriptionPosition Overview
State Farm Insurance Agent located in Elmhurst, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for David Mordis - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
<ul>
<li>Use a customer-focused, needs-based review process to educate customers about insurance options.</li>
<li>Work with the agent to establish and meet marketing goals.</li>
<li>Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.</li>
</ul>
As an Agent Team Member, you will receive...
<ul>
<li>Group Life Insurance Benefits</li>
<li>Salary plus commission/bonus</li>
<li>Health benefits</li>
<li>Profit sharing</li>
<li>Paid time off (vacation and personal/sick days)</li>
<li>Flexible hours</li>
<li>Valuable experience</li>
<li>Growth potential/Opportunity for advancement within my agency</li>
<li>Signing Bonus in the range of $500 - $500 </li>
<li>Hiring Bonus in the range of $500 - $1000 </li>
</ul>
Requirements
<ul>
<li>Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred</li>
<li>Successful track record of meeting sales goals/quotas preferred</li>
<li>Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams</li>
<li>Self-motivated</li>
<li>Detail oriented</li>
<li>Ability to make presentations to potential customers</li>
<li>Bilingual - Spanish preferred</li>
<li>Property and Casualty license (must be able to obtain)</li>
<li>Life and Health license (must be able to obtain)</li>
</ul>
If you are motivated to succeed and can see yourself in this role, pleasecomplete our application. We will follow up with you on the next steps inthe interview process.
This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. Employees of State Farm agents must be able to successfully complete anyapplicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Social Media Coordinator - State Farm Agent Team Member

<h3>Job Description</h3>
Job Description
Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment. 
At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
Responsibilities:
Act as principal liaison between client, agency, and Linqia internal teams to:
<ul>
<li>Act as the principal liaison between clients, agencies, and internal Linqia teams.</li>
<li>Serve as a senior strategic member of cross-functional client teams to understand business goals and translate them into impactful paid social media strategies across platforms and devices.</li>
<li>Oversee and manage paid social and programmatic media campaigns in collaboration with the Paid Social Analysts team to deliver results that consistently meet or exceed client expectations.</li>
<li>Leverage real-time data, ongoing testing, and insights from campaign performance to optimize strategies and effectively manage campaigns.</li>
<li>Generate and deliver comprehensive, clear, and actionable campaign wrap-up reports to clients, highlighting insights, learnings, and recommended next steps.</li>
<li>Execute and analyze third-party measurement studies, including sales lift, brand lift, mobile proximity, and TV tune-in metrics.</li>
<li>Collaborate closely with Sales and Success teams to identify and implement new revenue-generating opportunities, product updates, measurement solutions, and strategy enhancements.</li>
<li>Partner with Product and Engineering teams to communicate client feedback and prioritize delivery of new product features, bug fixes, and enhancements.</li>
</ul>
Qualifications:
<ul>
<li>1-3 years of experience in paid media, with a strong preference for paid social experience.</li>
<li>Proven expertise in utilizing digital and social media advertising effectively to drive traffic, conversions, and brand awareness. Familiarity with blogger/influencer communities is advantageous.</li>
<li>Exceptional client-facing skills with a track record of effectively communicating expertise and strategic recommendations to external stakeholders.</li>
<li>Strong critical thinking abilities to drive strategic client solutions.</li>
<li>Proven ability to navigate ambiguity, proactively identifying opportunities for innovation and strategic improvements.</li>
<li>Effective team player, skilled at managing priorities and optimizing time management.</li>
<li>Demonstrated ownership, accountability, and commitment to achieving results.</li>
<li>Excellent troubleshooting capabilities, with a creative and collaborative approach to overcoming challenges and driving resolution.</li>
<li>Ability to thrive in a dynamic, high-growth startup environment.</li>
<li>Bachelor's degree required.</li>
<li>Passion for digital and social marketing.</li>
</ul>
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

Paid Media Associate, Influencer Marketing

<h3>Job Description</h3>
Job Description
Linqia is an innovative start-up in the growing influencer marketing industry. Located in downtown San Francisco, you'll be working with others who are passionate about marketing in a fun, fast-paced and data-driven environment. 
At Linqia, we deliver guaranteed influencer marketing results for our clients, by working with some of the world's largest brands including Danonne, AB InBev, Kimberly-Clark, Unilever, and Walmart. Our AI-driven platform and team of experts are leading the transformation of influencer marketing into a scalable media channel. The Linqia platform also serves as a social content lab, where marketers can organically test and amplify the best performing influencer content to drive greater ROI from their paid, owned and earned media.
We value intelligence, recognize talent and have instilled a culture that supports career development and growth for our employees. We thrive on innovation and accountability, with a customer first attitude that adds true value to everything we touch. Our team members are smart, hard-working, have integrity and love to have fun as we play to win.
Responsibilities:
Act as principal liaison between client, agency, and Linqia internal teams to:
<ul>
<li>Act as the principal liaison between clients, agencies, and internal Linqia teams.</li>
<li>Serve as a senior strategic member of cross-functional client teams to understand business goals and translate them into impactful paid social media strategies across platforms and devices.</li>
<li>Oversee and manage paid social and programmatic media campaigns in collaboration with the Paid Social Analysts team to deliver results that consistently meet or exceed client expectations.</li>
<li>Leverage real-time data, ongoing testing, and insights from campaign performance to optimize strategies and effectively manage campaigns.</li>
<li>Generate and deliver comprehensive, clear, and actionable campaign wrap-up reports to clients, highlighting insights, learnings, and recommended next steps.</li>
<li>Execute and analyze third-party measurement studies, including sales lift, brand lift, mobile proximity, and TV tune-in metrics.</li>
<li>Collaborate closely with Sales and Success teams to identify and implement new revenue-generating opportunities, product updates, measurement solutions, and strategy enhancements.</li>
<li>Partner with Product and Engineering teams to communicate client feedback and prioritize delivery of new product features, bug fixes, and enhancements.</li>
</ul>
Qualifications:
<ul>
<li>1-3 years of experience in paid media, with a strong preference for paid social experience.</li>
<li>Proven expertise in utilizing digital and social media advertising effectively to drive traffic, conversions, and brand awareness. Familiarity with blogger/influencer communities is advantageous.</li>
<li>Exceptional client-facing skills with a track record of effectively communicating expertise and strategic recommendations to external stakeholders.</li>
<li>Strong critical thinking abilities to drive strategic client solutions.</li>
<li>Proven ability to navigate ambiguity, proactively identifying opportunities for innovation and strategic improvements.</li>
<li>Effective team player, skilled at managing priorities and optimizing time management.</li>
<li>Demonstrated ownership, accountability, and commitment to achieving results.</li>
<li>Excellent troubleshooting capabilities, with a creative and collaborative approach to overcoming challenges and driving resolution.</li>
<li>Ability to thrive in a dynamic, high-growth startup environment.</li>
<li>Bachelor's degree required.</li>
<li>Passion for digital and social marketing.</li>
<li>Must currently reside in the San Francisco Bay Area and be available to commute to the San Francisco office 2-3 times per week.</li>
</ul>
This position description is intended to describe the duties most frequently performed by an individual in this position. Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes or candidates through this Web site or directly to employees. Linqia does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with us.

<h3>Job Description</h3>
Job DescriptionWHY NEW ENGEN?&nbsp;
At New Engen, we help brands grow, not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. Some clients partner with us through long-term agency relationships. Others tap into specialized solutions - like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team. We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands, and each other, &nbsp;thrive. We work hard, stay humble, and build with purpose. &nbsp;
WHAT YOU’LL DO
Build Purposeful Media Strategies Collaborate with senior strategists to develop cross-channel media strategies—spanning paid social, search, video, and programmatic—that ladder up to our clients' business goals.
Drive Client Confidence Serve as a go-to client partner, confidently presenting strategic recommendations, campaign insights, and forward-looking opportunities.
Turn Research into Real Impact Use tools like MRI-Simmons, eMarketer, SimilarWeb, Nielsen, and AI platforms (ChatGPT, Claude, etc.) to uncover meaningful insights and turn them into actionable plans.
Plan with Precision Design thoughtful media plans rooted in reach, frequency, and audience segmentation to ensure every dollar works harder.
Stay Ahead of What’s Next Keep your finger on the pulse of evolving media behaviors, platform shifts, and emerging trends to fuel innovative thinking.
Tell Stories with Data Translate complex research and performance data into clear, compelling narratives that help clients understand the "why" behind the strategy.
Collaborate to Win Work hand-in-hand with media buyers, analysts, and creatives to test, execute, and refine campaigns—and turn insights into the next big move. &nbsp;
WHAT YOU BRING
<ul>
<li>3–5 years of experience in digital advertising or media strategy, ideally with hands-on work across paid social, search, programmatic, and video.</li>
<li>A solid grasp of media planning fundamentals—from reach and frequency to audience targeting and campaign optimization.</li>
<li>Proven ability to conduct and synthesize research into meaningful strategies.</li>
<li>Familiarity with media tools like Google Analytics, SEMrush, MRI-Simmons, and data visualization platforms.</li>
<li>Strong communication skills—able to distill complexity into clarity for both clients and internal teams.</li>
<li>A collaborative spirit and ability to work cross-functionally to build seamless strategies.</li>
<li>Comfort with AI platforms and a proven track record of leveraging them for efficiency and insight.</li>
<li>An endless curiosity for how people consume media, and a desire to learn what’s next.</li>
<li>Bonus points for: Media buying experience or experience managing media budgets.</li>
<li>Bonus points for: Understanding advanced measurement solutions (MMM, incrementality, attribution) and how they inform smarter plans.</li>
<li>A strategic mindset—always thinking a few steps ahead to drive client success &nbsp;</li>
</ul>
SOME OF OUR PERKS
<ul>
<li>Medical, Dental, Vision, Short/Long-Term Disability, Life/AD&amp;D</li>
<li>401k with employer match</li>
<li>HSA with employer contribution</li>
<li>Flexible PTO and vacation policy</li>
<li>Paid parental leave</li>
<li>Paid holidays</li>
<li>Remote/flexible work schedule</li>
<li>Casual, collaborative work environment</li>
</ul>
Salary Range: $70,000 – $80,000
The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
New Engen is proud to have offices in Seattle, New York, and Northwest Arkansas, each one anchoring teams that drive creativity, collaboration, and culture. But great work isn’t limited to those zip codes. We also support a distributed team of remote employees across the country, giving people the flexibility to do their best work wherever they are.
We currently hire full-time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin
Let’s Build What’s Next Together - &nbsp;If you’re passionate about media and eager to make a meaningful impact with a team that’s all in, we’d love to hear from you.
Important Notice About Job Openings:
Please be aware of fraudulent job postings, consulting engagements, solicitations, or employment offers from suspicious sources. These attempts are often designed to steal your personal information or trick you into paying fees for recruitment or training services.
New Engen does NOT charge any application, processing, or training fees at any stage of the recruitment or hiring process.
All legitimate job openings will be posted directly on our careers page, and all communication about these roles will come exclusively from Recruitment outreach,&nbsp; conducted via email through our ATS, JazzHR, and never through unsolicited text messages or the @newengen.online domain.
If you have any concerns about the authenticity of any message claiming to be from New Engen, please contact us immediately at <a href="mailto:peopleteam@newengen.com" target="_blank">peopleteam@newengen.com</a> before taking any further action.
We take your security seriously and are here to support you, ensuring your job search is a safe, positive experience.
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BXF2GNewig

Associate Manager, Media Strategy

<h3>Job Description</h3>
Job Description
Position Summary
The Customer Care Associate continuously works to improve the level of service we extend to our clients and parking customers, particularly with respect to incoming telephone calls, incoming email, incoming website requests, incoming intercom, new monthly account applications, validation and chaser ticket orders, preferred parking customers, government contract customers, account closings, invoice process and all aspects of customer contact within the Customer Care Department and the Remote Management Center. Maintain a positive attitude while working with customers and clients in a highly intense fast-paced environment. The ability to quickly identify and resolve customer inquiries and to adjust quickly to the changing demands of daily priorities in a professional manner. Flexible schedule and work shifts required. Some weekends required.
Essential Duties and Responsibilities
<ul>
<li>Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status. Fields a variety of incoming customer communications in a professional manner.</li>
<li>Maintains queue schedule and TOD (time on duty) for inbound calls.</li>
<li>Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.</li>
<li>Update customer information, make account adjustments and assist with billing and invoice inquiries. Accurately noting of all customer accounts.</li>
<li>Complete knowledge and understanding of all programs within the portfolio of Colonial Parking locations.</li>
<li>Understand all relevant systems within the Customer Care and Remote Management Center Departments. (Paris, TAD, Ceridian, eColonial.com, Social Media Outlets, PACS Outlook and more…)</li>
<li>Assist with monthly billing and invoice process.</li>
<li>Daily reporting of activities.</li>
<li>Performs outbound collection efforts by phone, email or physical mailing.</li>
<li>Drive high quality QSR (quality) scores for incoming customer contacts in all mediums.</li>
<li>Fosters positive relationship while working with cross functional departments.</li>
<li>Promotes the department and company standards &amp; core values (1) Remarkable Customer Service (2) Unwavering Accountability (3) High Integrity (4) Continuous Improvement (5) Community Development.</li>
<li>Maintains knowledge of departmental policies and procedures.</li>
<li>Strong communicator with ability to resolve customer inquiries with a one-call resolution.</li>
<li>Understand and follow escalation procedures.</li>
<li>Understand and follow appeasement procedures.</li>
<li>Ability to resolve complex billing issues.</li>
<li>Maintains a flexible schedule and flexible work shifts, as the business needs evolve. Ability to work some weekends.</li>
<li>Ability to adjust to changing demands in daily priority levels and work flow.</li>
<li>Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.</li>
</ul>

Non-Essential Duties and Responsibilities
<ul>
<li>Performs other duties as assigned, when necessary.</li>
</ul>
Minimum Job Qualifications
<ul>
<li>Associate degree or 2-4 years of experience in a call center environment with high level interactions with customers and clients.</li>
</ul>
Qualifications Desired
<ul>
<li>Customer service experience.</li>
<li>CRM, Help Desk, Incoming Call Center, Customer Facing Experience and basic call center technology.</li>
</ul>

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year. 
Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: As part of performing the duties associated with this position, the employee will be required for a period of time to stand, walk, sit, handle tools or controls, reach with hands or arms, talk and hear. 
Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Internal Contacts
Daily internal contact with Senior Manager, Customer Care, Senior Manager, Remote Management Center, Vice President of Customer Care, other members of the management team, and line management, professional employees and the hourly work force.
External Contacts
External contact with monthly customers, potential new customers, daily parkers, vendors and clients. Additional contacts as deemed necessary.

CUSTOMER CARE ASSOCIATE - A

<h3>Job Description</h3>
Job Description
Company Overview 
Established in 1929, Heinen’sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.
Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.
Job Summary
The Customer Relations Associate delivers exceptional service to internal and external customers by providing timely, empathetic, and solutions-oriented support. This role handles inquiries, concerns, and feedback across multiple channels, maintains accurate records, and supports key customer programs while representing the company’s values with professionalism.
Key Responsibilities
<ul>
<li>Provide courteous, knowledgeable support for customer programs including Loyalty Programs, Weekly Circular, Gift Card Requests, E-commerce, Donation Requests, Payment Issues, and other initiatives.</li>
<li>Respond promptly to customer inquiries via phone, live chat, and email regarding complaints, shopping support, account questions, product questions, recalls, and special requests.</li>
<li>Investigate and resolve billing issues, duplicate charges, returned checks, refunds, and credits for e-commerce orders.</li>
<li>Maintain accurate customer account information across all relevant systems.</li>
<li>Process and respond to customer comment cards and assist with survey programs.</li>
<li>Collaborate with Loss Prevention on check cashing policies and returned check procedures.</li>
<li>Process requests for check writing privileges and cash back.</li>
<li>Coordinate donation requests with Executive Team Member, issue approved gift cards, checks, and communicate decisions for denied requests.</li>
<li>Identify and report technical issues with systems, phones, or websites, ensuring proper documentation to I.T.</li>
<li>Support store teams and associates with customer-related matters.</li>
<li>Manage processing of Associate Discount Cards and enrollment in the Wellness Program.</li>
<li>Participate in special projects, contributing problem-solving and collaboration.</li>
<li>Perform other duties as needed to support department and company objectives.</li>
</ul>
Qualifications
<ul>
<li>2+ years of customer service or related experience.</li>
<li>Strong verbal and written communication skills; ability to engage professionally with diverse audiences.</li>
<li>Proficiency with software, mobile apps, and social media platforms; adaptability to new systems.</li>
<li>Strong problem-solving skills and sound judgment for customer resolutions, including refunds and gift cards.</li>
<li>Professional phone etiquette with a customer-first approach.</li>
<li>Self-motivated with the ability to work independently.</li>
<li>Excellent organization and multitasking skills with flexibility to adjust priorities.</li>
</ul>
Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
 
 Monday - Friday, 8 AM - 5 PM, flexibility to work weekends and evenings required on an as needed basis. 40 hours/week with overtime as needed.

Customer Relations Associate

<h3>Job Description</h3>
Job Description
Are you a true marketing nerd with a passion for social media advertising? Do you love building new things with a team motivated to win? Then you may be the Senior Social Media Strategist of our dreams!
Abe is a specialized consultancy focused exclusively on social media advertising.
We are a hub for innovative strategies, helping clients leverage the full power of LinkedIn, Meta and more to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you!
We have experienced significant growth over the last few years and have stayed true to our culture, the best idea wins. We’re future-focused and are looking for the right Senior Strategist with a growth mindset to join our evolving team!
We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs). This role reports to the Associate Director and is a crucial part of the social media team. This role has a unique opportunity to be on the ground floor of a fast-growing specialty agency The Social Media Advertising Strategist (Internal Title: Account Strategist, LinkedIn Advertising) works directly with our mid-market and enterprise clients and runs point on communicating results, creating custom strategies, and executing Paid Media deliverables. In this role, you will gain experience creating high-performing LinkedIn strategies for B2B businesses.&nbsp;
Roles &amp; Responsibilities
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<li>
Oversee and lead a collection of Social Media accounts
</li>
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Serve as direct support to client contacts
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Weekly communication with any vendors or operational partners to ensure we're aligned on tasks being assigned, work quality, and any improvements we can make to that dynamic
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Build strategies for clients each quarter
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Have the ability to create, maintain, and optimize budgets for paid media campaigns
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Deeply understand client positioning and unique value propositions
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Confirm lead routing is accurate within a CRM
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Responsible for personal productivity and utilization
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Work directly with Associate Director to ensure internal and client goals are being achieved
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Understand the value of Programmatic campaigns
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Drive cross-sells, upsells and referrals via client relationships and professional network
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Execute and optimize advertising campaigns within LinkedIn including ad copywriting, TAM development, and targeting to maximize ROI
</li>
</ul>
What You Offer
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<li>
2+ years experience working at a performance/digital marketing agency, with hands-on experience supporting B2B clients
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Deep expertise across paid social advertising campaigns, specifically LinkedIn Ads
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Understanding of different Ad Units within the LinkedIn Platform such as conversation ads, document ads, ctv and more
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Proficiency in using advertising platforms and tools such as LinkedIn Campaign Manager, Zoominfo, 6Sense, and more
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Strong understanding of Paid principles, including keyword research, ad copywriting, bid management, and campaign optimization
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Ability to analyze campaign performance data using tools like Google Analytics, GA4, Excel, or other analytics platforms to make data-driven decisions and optimize campaign performance
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Ability to drive results and measure via OCT
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Experience with audience segmentation by tier, job title etc.&nbsp;
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Proven and measurable success with mid-market or enterprise accounts
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Ability to translate and articulate strategy and tell stories with data
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Equal parts competitive and curious; you’re a true problem solver
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You live on the cutting edge of the industry, always looking for opportunities to grow and share
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Ability to organize, prioritize and manage multiple projects simultaneously
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You’re quality-obsessed and have not lost your soul for advertising
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Travel to visit clients approximately once per year, per client or as needed
</li>
</ul>
What Success Looks Like
<ul>
<li>
You encompass our core values through every interaction; internally and externally
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<li>
Effectively manage approximately five mid-tier and enterprise accounts
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<li>
Meet and exceed department level KPIs, such as client growth and goal attainment. Your core KPIs will be client NSMs (North Star Metrics) and Client Satisfaction scores
</li>
<li>
Build client trust and relationships that create consistent renewals
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Cross-sell services that align with client goals and objectives
</li>
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Clearly communicate results with client point of contact and executives
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Exceptional decision making, as it relates to strategic direction for accounts
</li>
</ul>
Benefits
<ul>
<li>
🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience.
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🙏&nbsp; Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
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Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
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</ul>
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Benefits to Support the Whole Person:
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🧠&nbsp; Mental - Access to certified therapists through Spring Health, membership to Headspace
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💪&nbsp; Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
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🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
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&amp;#x1F4B0; Financial - Traditional and Roth 401(k) with a 3% company match
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&amp;#x1F31F;&nbsp; Bonus - Annual bonus based on tenure, which scales in total amount over time
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</ul>
</li>
</ul>
Work Environment Requirements
As a remote-first company, you’ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to <a href="mailto:careers@directiveconsulting.com" target="_blank">careers@directiveconsulting.com</a>.
Additional Information
At Abe, one of our core values is People First. We’re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. #LI-JA1

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