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job_organization_name

city

state

<h3>Job Description</h3>
Job DescriptionDescription:
Essential Duties &amp; Responsibilities (included but not limited to)
The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.
<ul>
<li>Acts as a full-time operator on a one or multi-position switchboard.</li>
<li>Handles complaints and difficult problems arising out of the operation of the switchboard.</li>
<li>Provides callers with routine non-technical information and refers to other questions to proper persons.</li>
<li>Performs related clerical/typing responsibilities associated with the switchboard.</li>
<li>Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)</li>
<li>Implements regulations and directives regarding the provision of switchboard services.</li>
</ul>
Requirements:
ANSWER AND PROCESS ALL INCOMING CALLS
<ul>
<li>The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.</li>
<li>Incoming calls shall be routed appropriately throughout the facility.</li>
<li>The candidate shall receive collect calls, only if authorized and obtain and record time and charges.</li>
<li>The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios.</li>
<li>The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.</li>
<li>Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors.</li>
<li>The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.</li>
<li>Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible.</li>
<li>The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.</li>
<li>Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.</li>
<li>Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.</li>
<li>The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.</li>
<li>Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS).</li>
<li>The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension.</li>
</ul>
JOB KNOWLEDGE
<ul>
<li>The candidate shall have an understanding of Federal Telecommunications System (FTS)</li>
<li>A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones.</li>
<li>Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit.</li>
<li>Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees.</li>
<li>Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them.</li>
<li>Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office.</li>
</ul>
EQUIPMENT
<ul>
<li>Intellidesk Console Keyboards</li>
<li>NEC DT300 or DT700 Telephones</li>
<li>Various paging and alarms systems (Symplex Alarm System)</li>
<li>Basic Siemens Optiset</li>
<li>Swiss phone voice pager</li>
</ul>
EDUCATION, TRAINING, AND EXPERIENCE
<ul>
<li>Completion of Secondary School is required</li>
<li>Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.</li>
</ul>
BENEFITS
<ul>
<li>Health benefits (Health Insurance Services)</li>
<li>Vacation and Holiday</li>
<li>Workers' compensation</li>
</ul>

Call Center Representative

<h3>Job Description</h3>
Job DescriptionDescription:
Job Title: Call Center Representative
Department/Group: Business Office/RCM
Position Type: Hourly non-exempt
JOB DESCRIPTION
Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.
PURPOSE:
Under the supervision of the Lead Call Center Representative, a Call Center Representative answers multiple phone calls, schedules patient appointments &amp; verifies patients insurance &amp; enters in the patient’s information into the eClinical Works database. Also receives supervision from the Business Services Manager.
SERVICE ORIENTATION:
This position is patient focused with the objective of ensuring positive patient experiences and outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Greets patients by answering multiple phone lines for all of the satellite locations.</li>
<li>Identifies patients by asking for date of birth &amp;/or name in the computer system and creates a new account and updates established accounts.</li>
<li>Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payer type. </li>
<li>Protects patients’ rights by maintaining confidentiality of personal and financial information and follows HIPAA regulations.</li>
<li>Maintains operations by following policies and procedures and reports changes as needed.</li>
<li>Contributes to team effort by accomplishing related results, as needed.</li>
<li>Routinely demonstrates superior customer service skills.</li>
<li>Answers the telephone in a timely &amp; polite manner.</li>
<li>Communicates with patients, internal as well as external customers, in a courteous, professional, cooperative &amp; mature manner.</li>
<li>Schedules ‘New’ &amp; ‘Established’ patient appointments for all locations.</li>
<li>Must have the ability to multi-task (high paced work environment).</li>
<li>Must have the ability to adapt daily to numerous changes in scheduling procedures.</li>
<li>Distributes incoming faxes within the entire company.</li>
<li>Scans numerous documents into patient’s charts daily.</li>
<li>Calls ‘NO SHOW’ appointments to reschedule &amp; makes appropriate notations in the eClincal Works Database.</li>
<li>Responsible for keeping track of how many patients cancelled or rescheduled their appointment for their assigned provider(s).</li>
<li>Reviews Practice Management System (eClinical Works) for Information that needs to be updated. Works with patients on the phone to obtain updated information &amp; accurately enters the information into the eClinical Works Database using proper English grammar, spelling, and syntax.</li>
<li>Effectively uses EMR system to document patient records using proper English grammar, spelling, and syntax. </li>
<li>Staff will be cross trained to cover the Front Desk: Patient Service Representative, as needed.</li>
<li>Maintains strict confidentiality.</li>
<li>Performs other related duties as assigned.</li>
</ul>
Requirements:
**MUST Live in the state of FL,MS, AL, GA ****
 
SKILLS:
<ul>
<li>Must be highly professional in appearance, tone and delivery and an effective communicator.</li>
<li>Dedicated to follow-thru and results.</li>
<li>Knowledge of dermatology practice preferable.</li>
<li>Must be an exceptional listener, with the proven ability to problem-solve issues discussed.</li>
<li>The ability to work independently and in a group setting, high integrity, reasonable and thoughtful judgment, a sense of urgency and analytical and intuitive skills.</li>
<li>Ability to deal diplomatically with complaints and function well under pressure.</li>
<li>Have high levels of critical thinking skills, negotiation skills, and the ability to interact with a broad spectrum of individuals.</li>
</ul>
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
<ul>
<li>High school graduate or GED. </li>
<li>One year medical experience working in a physician’s office, or equivalent combination of training and experience preferred.</li>
<li>Proficiency in the operation of a computer keyboard (30 WPM minimum) and ability to work effectively with Microsoft Office Products. </li>
</ul>
QUALIFICATIONS:
<ul>
<li>Must be able to tolerate sitting and working at a desk for 8 hours per day. </li>
<li>Must have full range of body motion with the ability to push, pull, reach, bend, stand, stoop, stretch, lift, and carry up to 20 pounds. </li>
<li>Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment. </li>
<li>Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. </li>
<li>Must have a valid driver’s license and good driving record.</li>
</ul>
ADDITIONAL NOTES:
<ul>
<li>Work at other jobs or office locations, as required. </li>
<li>Occasional travel may be required.</li>
</ul>
WORK ENVIRONMENT:
The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
 
A Call Center Specialist is responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service.
 
 Knowledge, Skills, and Abilities:
<ul>
<li>Bilingual (English and Spanish) Skill Required</li>
<li>Must possess effective communication skills.</li>
<li>Demonstrated effective verbal and written communication skills along with proper telephone etiquette.</li>
<li>Working knowledge of Microsoft Office Software and basic computer skills.</li>
<li>Must be able to follow and understand instructions and react favorably in all work situations.</li>
<li>Knowledge of telephone systems.</li>
<li>Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel.</li>
<li>Able to efficiently function in fast paced work environment.</li>
</ul>
Requirements:
Professional Experience/Educational:
<ul>
<li>High School graduate or equivalent.</li>
<li>Must have 1–2 years’ work experience in a medical/healthcare environment, physician office, ambulatory clinic, or healthcare call center.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customer service skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work. 
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies &amp; Procedures, Including Hospital Policies &amp; Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms. 
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customer service at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. 
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

<h3>Job Description</h3>
Job DescriptionDescription:
POSITION OVERVIEW:
• The Telephone Operator shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
• The Telephone Operator shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller. Progress reports to callers on hold should be given at least every minute. Less than 5% abandonment rate is acceptable. Note the caller's request to eliminate asking the caller to repeat information.
• The Telephone Operator shall places toll (long distance) calls using commercial and Government access lines as authorized by SLVHCS policy.
• The Telephone Operator shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate SLVHCS personnel and/or telephone technician.
• The Telephone Operator shall provide paging services to all SLVHCS staff upon request from outside personnel as well as SLVHCS personnel.
• The Telephone Operator shall maintain an operator log on unusual or emergency incidents, such as cardiac arrests, telephone or telephone system failures, fire alarms, bomb threats, etc. Submit a daily summary to Contracting Officer’s Representative (COR) on all unusual incidents.
• The Telephone Operator shall maintain records on the general operation of the service, such as telephone repairs, pager repairs, Federal Telecommunications Services, and Commercial long-distance calls.
• The Telephone Operator shall provide general information and refer information to the appropriate services.
• The Telephone Operator shall use telephone system to alert the VA Police and Security Service to report emergency situations such as alarm alerts, urgent safety, etc.
• The Telephone Operator shall provide general and patient information to direct person-to-person contacts.
• The Telephone Operator shall maintain employee, and organizational files to provide rapid and accurate processing of calls and disbursement of information, updating as information changes.
• The Telephone Operator shall receive and log general telephone troubles. Immediately notify telephone technician or other appropriate authorities of emergency outages or troubles, i.e., telephones located in critical areas, multiple telephone failure in one location, or telephone switch malfunctions.
• The Telephone Operator shall safeguard immediate work area from unauthorized visitors.
• The Telephone Operator shall accept collect calls as authorized by SLVHCS policy.
• The Telephone Operator shall conduct personal business through the use of public telephones.
• The Telephone Operator shall demonstrate professionalism in all contacts via telephone or in person. All calls should be responded to in a courteous and tactful manner with a pleasant-sounding voice.
 
Requirements:
EDUCATION AND QUALIFICATIONS:
• Associate Degree or equivalent.
 
MINIMUM REQUIRED SKILLS/EXPERIENCE:
• The Telephone Operator should have two years of previous switchboard experience.
• The Telephone Operator shall be able to assume the responsibility for placing a variety of special calls (e.g., conference calls, long distance calls, and local calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. 
• The Telephone Operator shall have the ability to meet and deal with people from a variety of backgrounds, with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing working conditions.
• The Telephone Operator shall perform various communications and/or emergency activities.

<h3>Job Description</h3>
Job DescriptionDescription:
"Second To None…Since 1901"
Looking for a place that values your hard work and treats you like family? At Wolfer’s, we’re proud to say this is not just a workplace where Customer Service Representatives have jobs—it's where everyone can build a meaningful career. We truly care about our team, offering a stable and safe work environment, room to grow, and plenty of support along the way. If you’re ready to be part of something great, we’re excited to meet you! 
 
What’s in it for you?
<ul>
<li>Earn $20-$25/hour to start</li>
<li>Schedule: Sunday - Thursday (10:00am - 6:30pm). </li>
<li>Get paid weekly! Every Friday is payday!</li>
<li>75% paid medical premiums including dental and vision for you.</li>
<li>25% paid medical premiums including dental and vision for your family.</li>
<li>Company Matched 401K.</li>
<li>Paid Time Off.</li>
</ul>
What you'll do: 
As a Call Center Representative, you’ll be the friendly voice that welcomes our customers when they call in. You will help schedule appointments, answer questions, and make sure every customer feel heard and supported. Using our helpful scripts and resources, you’ll be able to successfully make outbound calls and offer current and potential customers our value plan which includes a host of benefits! If you enjoy helping people and keeping things running smoothly, this is the perfect role for you!
 
Who we're looking for: 
<ul>
<li>Great attitude - you have a positive outlook and disposition on daily life and the responsibilities you are accountable for. </li>
<li>Eager - you have an internal drive to consistently challenge yourself to exceed your personal best.</li>
<li>Passionate - intentionally show up every day to ensure every customer you speak with has a five star experience. </li>
<li>Efficiency - you are able to work through tasks quickly (as needed) and make decisions on a moments notice. </li>
</ul>
What you will have: 
<ul>
<li>Previous customer service experience - whether you've been a customer service representative previously or a server at a restaurant, all experience is valuable and we want to hear about it! </li>
<li>Cleared background check and drug screen - we will always prioritize a safe and productive work environment for every single one of our employees! </li>
</ul>
Requirements:

<h3>Job Description</h3>
Job DescriptionDescription:
Essential Duties &amp; Responsibilities (included but not limited to)
The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice.
<ul>
<li>Acts as a full-time operator on a one or multi-position switchboard.</li>
<li>Handles complaints and difficult problems arising out of the operation of the switchboard.</li>
<li>Provides callers with routine non-technical information and refers to other questions to proper persons.</li>
<li>Performs related clerical/typing responsibilities associated with the switchboard.</li>
<li>Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System)</li>
<li>Implements regulations and directives regarding the provision of switchboard services.</li>
<li>Requirements</li>
</ul>
ANSWER AND PROCESS ALL INCOMING CALLS
<ul>
<li>The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.</li>
<li>Incoming calls shall be routed appropriately throughout the facility.</li>
<li>The candidate shall receive collect calls, only if authorized and obtain and record time and charges.</li>
<li>The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios.</li>
<li>The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.</li>
<li>Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors.</li>
<li>The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.</li>
<li>Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible.</li>
<li>The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.</li>
<li>Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.</li>
<li>Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.</li>
<li>The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.</li>
<li>Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS).</li>
<li>The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension.</li>
</ul>
JOB KNOWLEDGE
<ul>
<li>The candidate shall have an understanding of Federal Telecommunications System (FTS)</li>
<li>A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones.</li>
<li>Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit.</li>
<li>Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees.</li>
<li>Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them.</li>
<li>Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office.</li>
</ul>
 
Requirements:
EDUCATION, TRAINING, AND EXPERIENCE
<ul>
<li>Completion of Secondary School is required</li>
<li>Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.</li>
</ul>
BENEFITS
<ul>
<li>Health benefits (Health Insurance Services)</li>
<li>Vacation and Holiday</li>
<li>Workers' compensation</li>
</ul>

<h3>Job Description</h3>
Job DescriptionDescription:
As the liaison between our company and its current and potential customers, the Autowash Customer Support Representative should embody the mission, vision, and values of Autowash Management LLC. You are expected to be friendly, service-forward, and knowledgeable to effectively solve customer issues, complaints, and inquiries.
 
As an Autowash CSR, you must be ready to answer all customer needs, continually approaching the customer and the company with a positive mindset, and consistently have a smile on the other side of the phone – keeping customer satisfaction at the core of every decision and behavior.
 
Responsibilities:
<ul>
<li>Manage inbound and outbound calls for car wash customers and members in a timely manner, call center environment</li>
<li>Effectively communicate with customers through text and email daily</li>
<li>Follow communication “scripts” when handling different topics</li>
<li>Identify customers’ needs, clarify information through questioning, research issues, and provide solutions and/or alternatives</li>
<li>Seize opportunities to upsell products and membership services through customer education</li>
<li>Build sustainable relationships and engage customers going taking the extra mile</li>
<li>Keep accurate notes and records of all conversations in our call center database in a comprehensible way</li>
<li>Frequently broadens knowledge base and performance skill levels through team knowledge and educational events</li>
<li>Meet personal/team qualitative and quantitative targets</li>
</ul>
 
Requirements:
Accountabilities:
<ul>
<li>Must have the ability to prioritize and work independently with minimal direct supervision</li>
<li>Must have excellent communication, customer service and problem-solving skills.</li>
<li>Must be competent in writing, reading, and speaking effectively with customers demonstrated through observations, orientation reviews, and quarterly reviews.</li>
<li>Must be competent in writing, reading, and speaking effectively with AW team as demonstrated through observations, effective use of TEAMS protocols, and supervisor notes.</li>
</ul>
Physical Demands:
<ul>
<li>Regularly required to sit, walk, stand, bend, and/or lift</li>
<li>Regularly required to talk or listen.</li>
<li>Regularly required to use a computer, computer screen and type.</li>
<li>Sometimes required to lift heavy packages (20 pounds or greater).</li>
</ul>
Minimum Qualifications:
<ul>
<li>Computer skills required: Microsoft Office, Social Networking, Email communication</li>
<li>Minimum Desired Education: Some college, (communications, marketing or business preferred)</li>
<li>Minimum Desired Experience: 1 year</li>
<li>Preferred Experience: customer service, marketing, or administrative work preferred</li>
<li>Professional Associations: none</li>
</ul>

<h3>Job Description</h3>
Job Description
Adecco is currently assisting a local Customer in their search for Call Center Representative in San Juan, PR. This is a great opportunity to further your existing skills as a Call Center Representative, while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks! 
Perks: 
•Shift: Full-time (40 hours/week), Monday–Friday. Shifts fall between 8am - 9pm AST
•Weekly paycheck
•Pay: $13.00 per hour
•Access to Adecco’s Aspire Academy with thousands of free upskilling courses
Responsibilities: 
•Provide phone support to AARP members and providers, actively listening to understand their needs.
•Ask relevant questions to determine the best course of action for resolving issues.
•Document all interactions in internal systems.
•Research complex issues across multiple databases and collaborate with support teams to resolve them.
•Guide customers through UnitedHealth Group websites and encourage self-service.
Requirements: 
•1+ years of customer service or office experience using phone and computer systems.
•Intermediate or higher proficiency in Windows PC navigation and multitasking across systems.
•Fully bilingual in English and Spanish.
•Flexible availability within business hours and for rotating Saturday shifts.
•Experience in healthcare, contact centers, or data entry.
•Proficiency in Microsoft Office Suite.
This role is being recruited for by one of our Centralized Delivery Team and not your local Branch. To be considered, please follow the steps included upon your application. For instant consideration for this Call Center Representative position with Adecco in San Juan, PR. apply today!
 Pay Details: $13.00 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
<ul>
<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
</ul>

<h3>Job Description</h3>
Job Description
Are you a Call Center professional seeking mew opportunities? If so, Adecco Healthcare &amp; Life Sciences is assisting a large national pharmaceutical client in their search to add HYBRID Call Center/Customer Service Representatives to their team in Cary, NC!
 APPLY NOW!!! Schedule Upon hire you will work full-time on 2nd shift, Monday-Friday 11:30am-8pm.
 Pay Rate The wage for this position is between $18 and $20.40. Hourly wage is dependent upon experience, education, geographic location and other factors. What you'll be doing:
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Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
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Respond to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
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Run medical claims and update concise progress notes.
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Answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
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Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
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Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
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Perform other duties as assigned.
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Qualifications:
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HS Diploma or equivalent
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Minimum 1 year experience in Call Center setting
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Medical knowledge and terminology
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Experience working with management information systems
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Click on apply now for instant consideration! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
 Pay Details: $18.00 to $20.40 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to <a href="https://www.adecco.com/en-us/candidate-privacy" target="_blank">https://www.adecco.com/en-us/candidate-privacy</a> The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: 
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<li>The California Fair Chance Act</li>
<li>Los Angeles City Fair Chance Ordinance</li>
<li>Los Angeles County Fair Chance Ordinance for Employers</li>
<li>San Francisco Fair Chance Ordinance</li>
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