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<h3>Job Description</h3>
Job Description
The Customer Service Representative is responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment. The CSR will be the liaison between the customer and any other mortgage operations' groups as necessary. In this role, this person will act as the communication liaison to ultimately resolve the customer's inquiry and/or delinquency.
Current shift being filled: 10:00 AM to 7:00 PM
Opportunity to work remotely
Principal Duties:
<ul>
<li>Handle customer calls efficiently and effectively, while providing exceptional customer service</li>
<li>Accurately and promptly execute transactions, such as billing inquiries and account changes.</li>
<li>Identify customer needs through in-depth probing. Solve customer problems using swift, sound judgments based on the facts of each situation.</li>
<li>Resolve account delinquency by collecting past due payments as needed</li>
<li>Communicate loss mitigation options and decisions to customers</li>
<li>Obtain complete and accurate documentation from customers and approved third parties.</li>
<li>Manage daily workflow within prescribed timeline and quality metrics, if assigned a loan population</li>
<li>Complete affirmations prior to proceeding to foreclosure if assigned a loan population.</li>
<li>Inbound and outbound calling</li>
</ul>
Specifications:
<ul>
<li>Strong interpersonal skills: professional, courteous, empathetic, level-headed, composed.</li>
<li>Excellent customer service and or sales skills. Loss Mitigation and or Customer Service experience is preferred</li>
<li>Superior communication skills, in verbal and written communication</li>
<li>Effective listening, problem solving and negotiating required.</li>
<li>Basic computing skills, including mouse &amp; keyboard usage, launching programs, windows navigation.</li>
<li>Proven record of dependability with excellent time management and the ability to self-manage.</li>
</ul>
Proven ability to handle stressful situations and effectively manage a high volume workload. Willing to work in a call center environment with heavy telephone customer interaction.
Click "Apply Now" for consideration
Company DescriptionSelect Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances. 
<h3>Company Description</h3>
Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.

Call Center Representative

<h3>Job Description</h3>
Job DescriptionBenefits/Perks
<ul>
<li>Competitive Compensation</li>
<li>Paid Time Off</li>
<li>Career Growth Opportunities&nbsp;</li>
</ul>
Job SummaryWe are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.&nbsp; Responsibilities&nbsp;
<ul>
<li>Receive inbound calls and place outbound calls&nbsp;</li>
<li>Identify the reason for the customer’s call, collect relevant information, and provide solutions</li>
<li>Refer to premade scripts for a variety of customer service topics</li>
<li>Upsell products and services when appropriate</li>
<li>Use best practices in customer service techniques to develop rapport and build relationships with customers</li>
<li>Document all customer interactions</li>
<li>Attend trainings to maintain up-to-date skills and knowledge</li>
</ul>
Qualifications
<ul>
<li>High school diploma/GED</li>
<li>Previous experience as a Call Center Representative for Plumbing and/or HVAC</li>
<li>Excellent phone and verbal communication skills</li>
<li>Understanding of active listening techniques</li>
<li>Familiarity with Customer Relationship Management (CRM) programs</li>
<li>Ability to work well under pressure</li>
<li>Highly organized with the ability to prioritize projects and manage time effectively</li>
</ul>

<h3>Job Description</h3>
Job Description
Overview
Call Center Representative (Outbound)
Are you a highly motivated and results-driven individual with a knack for connecting with people? Do you thrive in a fast-paced environment where your efforts directly impact sales success? We're looking for a Call Center Representative to join our Cellular Sales team and drive engagement with potential business clients within the Indiana market!
In this vital role, you'll be on the front lines of our sales efforts, responsible for generating qualified leads and setting appointments through high-volume phone and SMS outreach. If you're a self-starter who's comfortable with technology and dedicated to achieving daily targets, we want to hear from you!
What You'll Do:
<ul>
<li>Be a Lead Generation Powerhouse: Make a minimum of 95 outbound calls and send 119 SMS messages daily to potential business clients.</li>
<li>Master Communication Tools: Utilize platforms like Statflo and our customer account systems to manage your outreach and track interactions.</li>
<li>Drive Sales Opportunities: Schedule appointments that lead to in-store sales, directly contributing to our growth.</li>
<li>Maintain Impeccable Records: Keep accurate and organized records of all your communications in our CRM systems.</li>
<li>Collaborate and Grow: Participate in team training, meetings, and coaching sessions to continuously hone your skills.</li>
<li>Ensure Compliance: Adhere to all company policies regarding outreach, customer privacy, and lead engagement.</li>
<li>Achieve Excellence: Meet daily activity standards, including a minimum of 2 hours and 30 minutes of outbound talk time or 950 SMS messages.</li>
</ul>
What We Offer:
<ul>
<li>Competitive Compensation: Earn a base pay up to $15/hour.</li>
<li>Unlimited Commission Potential: Enjoy a 50/50 split on all in-store sales generated from your scheduled appointments. Plus, get a 50/50 split on any additional purchases made by the same customer within 7 days of the initial sale!</li>
<li>Consistent Schedule: Work a standard shift from 9:00 AM – 5:00 PM, Monday to Friday.</li>
<li>Balanced Workday: Benefit from a 45-minute lunch break and up to 2 hours and 30 minutes of daily administrative/non-phone time for account lookups and breaks.</li>
</ul>
Who You Are:
<ul>
<li>An excellent communicator with a professional and engaging phone presence.</li>
<li>Results-oriented and motivated to exceed daily activity goals.</li>
<li>Tech-savvy and comfortable using various communication and CRM platforms.</li>
<li>Highly organized with a strong attention to detail.</li>
<li>Committed to compliance and ethical lead handling.</li>
<li>Someone who thrives in a target-driven, fast-paced environment.</li>
</ul>
If you're ready to make a significant impact and grow your career with a dynamic team, Apply Today!

<h3>Job Description</h3>
Job Description
We are seeking a highly motivated and customer-focused Call Center Representative to join our growing team. The Call Center Representative will be the primary point of contact for our customers, responsible for providing excellent service, resolving inquiries, and ensuring a positive experience across all interactions via phone, email, and chat. This role requires empathy, strong problem-solving skills, and the ability to thrive in a fast-paced environment.
 
Responsibilities:
 
<ul>
<li>Answer incoming calls, emails, and chats promptly and professionally, maintaining a high level of customer satisfaction.</li>
<li>Provide accurate information regarding products, services, accounts, policies, and procedures.</li>
<li>Address customer concerns, complaints, and questions with empathy, patience, and a solutions-oriented approach.</li>
<li>Resolve customer issues effectively and efficiently, escalating complex cases to the appropriate department when necessary.</li>
<li>Perform basic troubleshooting for product or service-related problems and guide customers through resolution steps.</li>
<li>Accurately document all customer interactions, feedback, and resolutions in the CRM system.</li>
<li>Maintain a high level of product and service knowledge to better assist customers and identify opportunities to offer additional value.</li>
<li>Strive to achieve individual and team performance metrics (e.g., call quality, average handle time, customer satisfaction scores, first call resolution).</li>
<li>Collaborate with team members and other departments to ensure seamless customer service and a unified customer experience.</li>
<li>Adhere to company policies, procedures, and service standards at all times.</li>
</ul>
 
Qualifications:
 
<ul>
<li>High school diploma or equivalent required.</li>
<li>Minimum of 1-2 years of experience in a customer service or call center role.</li>
<li>Excellent verbal and written communication skills, with a clear, professional, and friendly phone demeanor.</li>
<li>Strong interpersonal skills with a patient, empathetic, and professional approach to customer interactions.</li>
<li>Proficiency in using CRM software, call center systems, and Microsoft Office Suite (Word, Excel, Outlook).</li>
<li>Strong problem-solving and de-escalation skills; ability to remain calm and collected under pressure.</li>
<li>Ability to multi-task, prioritize, and manage time effectively in a fast-paced, high-volume environment.</li>
<li>Flexibility to work various shifts, including evenings, weekends, and holidays, as needed.</li>
<li>Reliable internet connection and a quiet workspace if the position is remote.</li>
</ul>

<h3>Job Description</h3>
Job DescriptionCall Center Representative Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners’ information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applicationsCompensation for this role is $17-20/hr plus commission.
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<h3>Job Description</h3>
Job DescriptionCall Center Representative New Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Clearwater, FL market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners’ information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications
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<h3>Job Description</h3>
Job Description
Call Center Representative (Part-time to Full-time) Location: Hauppauge, NY(In-Office)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
<ul>
<li>
Deliver scripted pitch to the homeowners
</li>
<li>
Adjust scripted pitch to meet needs of specific homeowners
</li>
<li>
Handle homeowner's questions and objections
</li>
<li>
Obtain homeowners’ information including names, addresses, phone numbers, etc.
</li>
<li>
Receive and input appointment details into the system
</li>
<li>
Input homeowners’ information and notes from the conversation
</li>
<li>
Confirm appointments placed with canvassers or sales reps
</li>
<li>
Issue appointments for reps to meet with prospective homeowners
</li>
<li>
Conduct quality control phone calls
</li>
<li>
Answer inbound telephone calls from advertising responses
</li>
<li>
Follow up on initial contacts with homeowners
</li>
<li>
Maintain accurate and updated lead information and reports
</li>
</ul>
Qualifications:
<ul>
<li>
Knowledge of sales and marketing principles and strategies
</li>
<li>
Relevant work experience in telemarketing, inside sales, customer service, or promotions
</li>
<li>
Proficiency in relevant computer applications
</li>
<li>
Product knowledge – Training provided
</li>
<li>
"Smile and dial" mindset – must be comfortable and confident on the phone
</li>
<li>
Excellent verbal communication skills
</li>
<li>
Strong note-taking abilities for accurate follow-up
</li>
<li>
Effective time management and ability to prioritize tasks
</li>
<li>
Consistent follow-up on leads is essential
</li>
<li>
Well-spoken with an engaging, upbeat personality that shines through the phone
</li>
<li>
Positive, self-motivated attitude with a strong work ethic
</li>
<li>
Results-driven mindset – ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
</li>
</ul>
Perks:
<ul>
<li>
Performance-based biweekly bonuses
</li>
<li>
Fun games and incentive rewards
</li>
<li>
Growth opportunities as they arise
</li>
<li>
Positive, supportive work environment
</li>
<li>
90-day review with potential for role and compensation advancement
</li>
</ul>
Ready to join a winning team? Apply today and start making a difference while building your future!
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<h3>Job Description</h3>
Job DescriptionJoin Our Winning Team! – Call Center Representatives Needed
Are you ready to make a difference AND boost your income? Bath Planet of St. Louis is looking for energetic, motivated, and enthusiastic Call Center Representatives to help homeowners create dream spaces and bring smiles to their faces. We’re not just a company – we’re a family, and we want YOU to be a part of it!
Why Bath Planet?
Grow With Us – As one of the fastest-growing companies in our field, your career has unlimited potential. Reputation You Can Trust – We’re proud of the high-quality products and services we deliver to homeowners. Make an Impact – Help homeowners transform their spaces and make their dream homes a reality!
What You’ll Be Doing:
<ul>
<li>Engage with potential clients and offer tailored solutions to their needs.</li>
<li>Answer questions and smoothly address any concerns.</li>
<li>Gather homeowner info and schedule appointments with ease.</li>
<li>Track your conversations and input data into our systems.</li>
<li>Follow up with interested homeowners to keep them on track.</li>
</ul>
What We’re Looking For:
<ul>
<li>Sales skills with the ability to connect with people.</li>
<li>Telemarketing or customer service experience preferred (don’t worry, we’ll train you!).</li>
<li>Tech-savvy with basic computer skills.</li>
<li>Excellent communication skills with a positive attitude.</li>
<li>A go-getter with a drive to succeed.</li>
</ul>
Why Work With Us?
<ul>
<li>Top-tier training to help you succeed.</li>
<li>Opportunities for advancement and career growth.</li>
<li>Fun and energetic work environment!</li>
<li>Paid vacation and sick time</li>
<li>Competitive pay</li>
</ul>
Our Culture – It’s About YOU!
At Bath Planet, we believe in fostering an environment where you can thrive:
<ul>
<li>Collaboration: Together, we achieve greatness!</li>
<li>Support &amp; Growth: We invest in YOU, offering industry-best training and career development opportunities.</li>
<li>Recognition: We celebrate your wins – whether it’s hitting sales targets, going the extra mile for a homeowner, or being an amazing team player.</li>
</ul>
Ready to Jump In?
We’re not just a team, we’re a family. If you’re passionate, driven, and want to be part of an exciting and rewarding journey, apply now!
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<h3>Job Description</h3>
Job DescriptionCall Center Representative Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners’ information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applicationsCompensation for this role is $17-20/hr plus commission.
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<h3>Job Description</h3>
Job Description
📞 Now Hiring: Call Center Representative – $18/hr | M–F 12pm-7pm | Lebanon, OH
Are you confident on the phone and great with people? We’re hiring a Call Center Representative to join our fast-growing, locally owned home improvement company in Lebanon, OH!
Position Details:
<ul>
<li>
Schedule: Monday–Thursday 12pm-7pm, Friday 12pm-6pm
</li>
<li>
Pay: $18/hour
</li>
<li>
Location: Lebanon, OH (in-office)
</li>
</ul>
About the Role:
<ul>
<li>
Book free in-home estimates for homeowners interested in bath and shower remodeling
</li>
<li>
Follow up with warm leads who haven’t scheduled yet
</li>
<li>
Use CRM and scheduling software to manage calls and appointments
</li>
<li>
No cold calling or telemarketing
</li>
<li>
This position is appointment-setting only – you will not handle customer issues
</li>
</ul>
What We’re Looking For:
<ul>
<li>
Great phone presence and conversation skills
</li>
<li>
Strong typing, computer, and organizational abilities
</li>
<li>
Experience with CRM systems and scheduling software is a plus
</li>
<li>
Positive, self-motivated, and team-oriented
</li>
<li>
Thrives in a fast-paced, team environment
</li>
</ul>
Why Join Us?
<ul>
<li>
Locally owned and operated company
</li>
<li>
Supportive, high-energy team environment
</li>
<li>
Be part of a fast-growing company that’s helping people improve their homes
</li>
<li>
Opportunity to grow with a winning team
</li>
</ul>
If you love talking to people, enjoy being part of a positive team, and want steady part-time hours, we’d love to meet you! <a href="http://www.otterlybaths.com" target="_blank">www.otterlybaths.com</a>
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