<h3>Job Description</h3>
Job Description
Overview
POSITION SUMMARY:
The Audio Visual Technician III (AV Tech) provides leadership, high quality expertise and timely support for all Nightlife Audio Visual systems. This team member will support digital video distribution systems (Optibase, Q-Sys, Tripeplay etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more. The AV Tech III will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support. The tech will provide break/fix support to casino systems as required.
Reports to the Production Manager.
 
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
<ul>
<li>Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations in order to provide superior guest service.</li>
<li>Provides extraordinary guest service, positively affects interactions with customers and team members, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.</li>
<li>Strategic planning for all in house AV systems.</li>
<li>Partner with business units to design and deliver innovative AV solutions.</li>
<li>Insures exemplary AV support and guest service to internal/external clients.</li>
<li>Install / Maintain AV equipment to insure 99% uptime.</li>
<li>Consults and contributes to Software Deployment Support / Maintenance.</li>
<li>Setup and support of AV requirements for property systems and events as needed.</li>
<li>Leads AV projects as assigned by management or design teams.</li>
<li>Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.</li>
<li>Coordinates with equipment vendors and service providers as well as production manager, management and design teams on maintenance and services provided for equipment and service support agreements.</li>
<li>Creates documentation and training programs for end users to become self-reliant.</li>
<li>Communicates system issues and incidents to impacted parties.</li>
<li>Ability to troubleshoot and repair/fix AV systems independently in the absence of production manager and/or assistant production manager.</li>
<li>Document/report on all support activities per departmental policies.</li>
<li>Must be available to work different shifts that will include nights and weekends.</li>
<li>Attend and complete all assigned trainings based on required knowledge base for applicable technologies and career objectives and goals.</li>
<li>Other duties as assigned.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Attend seminars when needed.</li>
</ul>
KNOWLEDGE OF:
<ul>
<li>Ability to read and comprehend industry periodicals, artist riders, detailed reports, memos, or letters.</li>
<li>Ability to perform public speaking.</li>
<li>Ability to read and understand all Hard Rock Casino Rockford policies and procedures.</li>
<li>Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.</li>
<li>Proficient knowledge of Microsoft Office, Excel, and Word is required.</li>
<li>Proficient knowledge of Dante networking</li>
</ul>
ABILITY TO:
<ul>
<li>Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.</li>
<li>Routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.</li>
<li>Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.</li>
<li>Represent Hard Rock Casino Rockford with media, associations, and any other third parties as needed.</li>
<li>Must be able to push, pull and lift 10-50 lbs. and bend, stoop and reach on a limited basis.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Be a strategic, analytical, ethical, and effective motivator.</li>
<li>Participate in the development and administration of goals, objectives, and procedures.</li>
<li>Prepare clear and concise administrative and financial reports.</li>
<li>Interpret and explain policies and procedures.</li>
<li>Operate various types of office equipment.</li>
<li>Establish and maintain effective working relationships with those contacted in the course of work.</li>
<li>Be flexible to work varying shifts and time schedules as needed, including nights and weekends.</li>
</ul>
 
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
<ul>
<li>5+ years experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.</li>
<li>Requires an Associate's degree or its equivalent and/or 8 years of experience in the field or in a related area.</li>
<li>Data Networking Fundamentals</li>
<li>Q-Sys certification required</li>
<li>Dante Level 1 &amp; 2 level certification required.</li>
<li>Certification of Dante level 3required within 6 months</li>
<li>Avnu Certification required within 6 months</li>
<li>Cisco experience preferred, CCNA certification a plus.</li>
<li>Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.</li>
<li>ICIA CTS certification is preferred.</li>
<li>Requires well developed written and verbal communications skills.</li>
<li>Friendly and service oriented.</li>
<li>Able to work in isolation for a full shift.</li>
</ul>
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
<ul>
<li>Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.</li>
<li>Must successfully pass background check.</li>
<li>Must be at least twenty-one (21) years of age.</li>
<li>Must successfully pass OSHA 30 or greater safety training certification within 3 months</li>
<li>Must successfully pass First Aid CPR/AED training within 3 months.</li>
<li>Must be able to lift, push, pull 50 pounds.</li>
<li>Ability to withstand loud environments up to and exceed 110 decibels (noise protection available)</li>
</ul>

AV TECH III

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Responsible for the efficient operations of the surveillance department during assigned shift. Protect company assets by observing gaming and non-gaming activities to ensure safety, integrity, security and company policies and procedures are followed.
<ul>
<li>Observe gaming and non-gaming activity by monitoring electronic surveillance equipment to ensure compliance with applicable laws, procedures, regulations and rules and protect company assets from illegal or questionable activities</li>
<li>Detect cheating, theft, embezzlement, illegal activities and procedure/policy violations in all areas of responsibility.</li>
<li>Prepare reports and/or verbalize the occurrence of unusual activities to the Surveillance Manager, Director and/or department heads as required.</li>
<li>Compile and maintain evidence to assist the property or BGC in any legal actions, employment matters and/or arbitration/grievance proceedings that may arise.</li>
<li>Know how to operate all equipment used by the Surveillance Department and utilize them to their fullest capacity.</li>
<li>Review coverage completed by agents and have additional coverage added when needed.</li>
<li>Assign task to agents to agents on a daily basis when needed.</li>
<li>Train, coach, discipline, supervise and handle scheduling of department employees.</li>
<li>Miscellaneous duties as assigned.</li>
</ul>
Qualifications 
<ul>
<li>Must be at least 21 years of age.</li>
<li>Three (3) years of practical surveillance experience and previous supervisory experienced preferred.</li>
<li>Possess a thorough knowledge of all table games rules, procedures, and gaming regulations. · Working knowledge of surveillance software and Microsoft Office programs such as excel and word. · Knowledge of surveillance equipment.</li>
<li>Must have knowledge of state regulations, departmental procedures and company policies.</li>
<li>Must be an effective communicator and able to maintain proper order in escalated situations.</li>
<li>Must be able to sit and remain alert for extended periods of time.</li>
<li>Must be able to obtain/maintain any necessary licenses and/or certifications and/or licenses.</li>
</ul>
 Additional Information 
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Surveillance Supervisor

<h3>Job Description</h3>
Job DescriptionJob Summary:
Under supervision of the IT Manager builds, configures, administers, programs, and maintains audio-visual, sound, lighting, and television infrastructure.
Job Description
Core Values &amp; Expectations:
<ul>
<li>Treat all other co-workers with dignity and respect regardless of position.</li>
<li>Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.</li>
<li>Always be honest. Admit mistakes, learn from mistakes, and move forward. </li>
<li>Demonstrate an ability to accept constructive criticism and guidance from supervisors.</li>
<li>Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.</li>
<li>When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.</li>
</ul>
Responsibilities:
<ul>
<li>Builds, configures, administers, and maintains audio-visual, sound, lighting, and television infrastructure.</li>
<li>Monitors assigned systems activity and makes recommendations for improving utilization, security, and integrity of systems.</li>
<li>Conducts preventive maintenance routines and change control processes for assigned systems to ensure optimal operation while minimizing business impact.</li>
<li>Performs regular system backups and validates them by disaster recovery testing.</li>
<li>Ensures compliance of all assigned systems with applicable regulatory frameworks.</li>
<li>Provides technical training to end users regarding Media Technology systems use and procedures.</li>
<li>Prepares and maintains technical records and documentation in conformance to department standards.</li>
<li>As needed, assists other members of the Media Technology Team in support of internal and external client needs for Media Technology.</li>
<li>Performs other duties as assigned.</li>
</ul>
Minimum Requirements: 
<ul>
<li>Preference is given to qualified Santa Ana Tribal Members. </li>
<li>Bachelor’s degree in Information Technology or a related field or an equivalent mix of training, certification, education, and experience required.</li>
<li>Three (3) years of systems administration or experience in an enterprise environment is required.</li>
<li>Prior experience in a casino IT environment preferred. </li>
<li>A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided a smartphone of the company’s choice through a payroll deduction program.</li>
</ul>
<ul>
<li>All employees must proficiently use a smartphone for company applications, email, and text.</li>
</ul>
<ul>
<li>Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. </li>
</ul>

Essential Mental Functions: 
The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
<ul>
<li>Maintains a strict level of confidentiality regarding company information. </li>
<li>Strong organizational skills. </li>
<li>Proven ability to provide outstanding customer service. </li>
<li>Must have excellent problem-solving abilities. </li>
<li>Must be a detail-oriented, organized individual with the ability to multitask. </li>
<li>Must be able to work in a fast-paced environment. </li>
<li>Must be able to deal with stressful situations in a professional manner. </li>
<li>Must be a Team Player. </li>
<li>Display strong verbal and written communication skills. </li>
<li>Proven ability to handle conflict situations. </li>
</ul>
Essential Physical Functions: 
The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
<ul>
<li>While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. </li>
<li>Lifting and transporting of moderately heavy objects, such as computers and peripherals. </li>
<li>Sitting or standing for extended periods of time. </li>
<li>Must be able to work various hours including weekends and holidays. </li>
<li>Must present self in a well-groomed, professional appearance. </li>
<li>The employee must be able to lift to 50 pounds. </li>
<li>Must be able to work at a fast pace. </li>
<li>Must be able to handle stress effectively. </li>
<li>Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. </li>
<li>Physical ability to safely perform the essential job functions of the position.</li>
</ul>

Equipment Used
<ul>
<li>Smartphones, computers, timeclocks, and all other equipment assigned to the position.</li>
<li>A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.</li>
<li>All employees are required to proficiently use a smartphone for company applications, email, and text.</li>
</ul>

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate-controlled non-smoking environment.

AUDIO-VISUAL ENGINEER- PART TIME

<h3>Job Description</h3>
Job DescriptionCompany Description 
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description 
Assist Casino Cage/Credit Manager in protecting casino cage assets and in complying with company internal controls, policies and procedures and laws.&nbsp; Conduct monetary and credit transactions for customers, gaming departments and employees.
<ul>
<li>Serve casino cage customers by cashing checks, exchanging gaming chips for currency, and processing markers and fills.</li>
<li>Maintain balance and safeguard casino cage assets during assigned shift.</li>
<li>Monitor and verify all cash intake.</li>
<li>Monitor transactions and documentation to ensure compliance with gaming regulations, company policies, procedures and laws.</li>
<li>Input, update and access customer credit and other information via computer.</li>
<li>Coordinate job duties of cage personnel; instruct in proper performance of job duties.</li>
<li>Report and research any cage variance.</li>
<li>Ability to bend, push, lift and carry up to 26 pounds.</li>
<li>Able to work any position in the Cage.</li>
<li>Other duties as assigned by management.</li>
</ul>
Qualifications 
<ul>
<li>Must be&nbsp;18 years or older</li>
<li>2 years Cage/Credit experience preferred.</li>
<li>Ability to utilize basic office machines as well as 10 key, jetsort, jetscan, gaming ticketing kiosks, and micro-encoder.</li>
<li>Ability to operate CMS, Central Credit, Global Cash, Western Union, R-File, ACSC, MicroSoft Office, Lotus Notes, and Workday&nbsp;software and processes.</li>
<li>Excellent communication and interpersonal skills and the ability to read, write and speak English.</li>
<li>Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.</li>
</ul>
 Additional Information 
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Shift Supervisor Cage

<h3>Job Description</h3>
Job Description
Overview
Under the direction of Table Games Management, the incumbent is responsible for dealing assigned games according to regulatory and company guidelines while ensuring the highest level of guest service.
BENEFITS INCLUDE:
<ul>
<li>401K with match</li>
<li>Paid Time Off</li>
<li>Holiday Pay</li>
<li>Free Meals, Free Uniforms, Free Parking</li>
<li>Discounts at Hard Rock properties around the globe</li>
<li>All team members are eligible to participate in the discretionary annual bonus program</li>
<li>Training and Leadership development programs</li>
<li>Wellness programs including onsite information and fitness seminars</li>
<li>Team Member Resource Groups</li>
<li>Recognition programs</li>
<li>Pay rate $6.50 an hour</li>
</ul>
 
Responsibilities
<ul>
<li>Performs the act of mechanically dealing a game to live and/or virtual patrons, in a proficient manner, according to current Company policies and procedures, applicable gaming regulations and meeting required rounds per hour by game type.</li>
<li>Responsible for handling guest transactions and notifying Table Games Supervisor of any irregularities while advising a Table Games Supervisor or Pit Manager of any disputes or arguments that may arise during the game among players/dealer.</li>
<li>Exchanges currency for gaming chips and pays or collect bets according to house rules in an accurate manner. </li>
<li>Deal accurately and at a pace defined by the supervisor/guests at the table; take and pay bets accurately and according to standard.</li>
<li>Able to handle mid-level math problems.</li>
<li>Able to handle large amounts of cash and chips with ease.</li>
<li>Able to maintain composure when high pressure situations occur with guests.</li>
<li>Follow department and Company policies and standard operating procedures. (SOPs) including those relating to Hard Rock AC’s business d all regulatory requirements.</li>
<li>Deliver guest service that promotes satisfaction and results in increased time at the table and return play.</li>
<li>Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity and performance, as well as morale.</li>
<li>Support the Hard Rock culture and team philosophy within the department and throughout the property.</li>
<li>Amicably resolve guest concerns whenever possible and report complaints/problems that are outside your ability/authority to resolve.</li>
<li>Supports and maintains guest service standards at all times while promoting outstanding guest relations. </li>
<li>Assists with the cleanliness of the casino property front and back of House.</li>
<li>Performs other duties as assigned. </li>
</ul>
 
Qualifications
<ul>
<li>Must currently hold or be able to obtain a NJ Casino Employee Registration license through the NJ Division of Gaming Enforcement.</li>
<li>High School diploma or equivalent. </li>
<li>Two years table games experience preferred. </li>
<li>Knowledge of at least three core games is required, with Blackjack being one of them. Other core games include Pai Gow Poker, Craps, Roulette, Baccarat, Pai Gow Tiles and any combination of at least three of the following poker derivative games (i.e. Three Card Poker, Four Card Poker, Mississippi Stud, Ultimate Texas Hold’em, Criss Cross and High Card Flush).</li>
<li>Knowledge of table games math, procedures, game protection, regulations and training requirements. </li>
</ul>
#indeedAC

DEALER - PART TIME TABLE GAMES

<h3>Job Description</h3>
Job Description
Harrah’s Cherokee Casino Resort Position Description
POSITION TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supervisor,Food Service&nbsp;
DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Food and Beverage (Room Service Cherokee Tower, Selu Garden Cafe, Wicked Weed Brewing, Gordon &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Ramsay, Food Court, Laurel Lounge, Starbucks Cherokee Tower, Comedy Zone, Guy Fieri)
GRADE/FLSA STATUS:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;S16- Exempt
BADGE TYPE/COLOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;Key - Blue
REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assistant Restaurant Manager, F&amp;B&nbsp;
SUPERVISES:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Service Person, Dining Attendant, Food Service Associate, Server Assistant, Food &amp; Beverage Cashier, &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Food &amp; Beverage Host, Bar Helper, Food Runner, Bartender, DR Bartender, DR Food &amp; Beverage &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Cashier, Room Service Attendant-Tower IV, Barista, Senior Barista, DR Barista, Pool Server, Pool Cabana &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Host, Laurel Lounge Host, DR Laurel Lounge Host (The positions listed include all Food &amp; Beverage &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;outlets. Actual positions will vary by outlet)
JOB SUMMARY:
Manage the day-to-day operations of restaurants and room service.
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Ensure food and beverage products meet standards and make appropriate changes when necessary</li>
<li>Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior</li>
<li>Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all team members in service improvements</li>
<li>Address service breakdowns and follow up to ensure guest satisfaction</li>
<li>Resolve all guest complaints and relay to manager</li>
<li>Ensure that adequate supply levels are maintained</li>
<li>Assist with department reporting and data analysis as required</li>
<li>Responsible for providing and maintaining standards of excellence in service and cleanliness in the Room Service outlet</li>
<li>Responsible for the development and maintenance of department procedures and guidelines</li>
<li>Assist in the maintenance and development of procedures for food service and menu items for maximum customer satisfaction</li>
<li>Prepare schedules and station breakdowns</li>
<li>Conduct pre-shift meetings to communicate important information</li>
<li>Conduct end of shift banking functions</li>
<li>Assist cashier functions of voids and overrides</li>
<li>Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude</li>
<li>Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next</li>
<li>Build relationships with customers</li>
<li>Prepare prep lists</li>
<li>Serve as communication liaison to subordinates and to Restaurant Manager</li>
<li>Responsible for timely delivery of comp requests from VIP services and other casino department</li>
<li>Responsible for the complete set-up and operation of each scheduled shift</li>
<li>Complete end of shift logs in a timely and accurate manner</li>
<li>Enforce appearance standards</li>
<li>Delight our guests with outstanding service</li>
<li>Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary</li>
<li>Develop highly skilled, successful employees, set realistic and measurable service standards, and hold employees accountable for meeting standards</li>
<li>Communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy</li>
<li>Ensure service recovery activities</li>
<li>Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers, and disciplinary actions</li>
<li>Train subordinates, providing each with the knowledge, development, and appropriate direction to perform his/her responsibilities</li>
<li>Provide continuous positive coaching for development of employees and appropriate corrective action when necessary</li>
<li>Ensure timely and accurate performance appraisals and accurate work history entries</li>
<li>Exhibit sound decision-making with emphasis on motivating team and maintaining high morale</li>
<li>Monitor bartenders and other employees with cash to ensure proper cash handling procedures&nbsp;</li>
<li>Conduct a physical inventory of bar ware and requisition replacement items as needed</li>
<li>Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board</li>
<li>Monitor asset control of liquor bottles, draft and bottled beer and wine</li>
<li>Other duties as assigned</li>
<li>Adhere to regulatory, departmental and company policies/procedures in an ethical manner</li>
<li>Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values</li>
</ul>
<ul>
<li>Selu Restaurant/The Pools:</li>
<li>Supervision of all pool activities to include staffing, scheduling, ordering, &amp; events</li>
<li>Meet &amp; greet pool guests to offer a high level of professional service</li>
<li>Plan and execute pool &amp; beverage events</li>
<li>Greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment&nbsp;</li>
<li>Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties</li>
<li>Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages</li>
</ul>
MINIMUM QUALIFICATIONS:
<ul>
<li>High school diploma or GED required&nbsp;</li>
<li>Associate degree from an accredited educational institution or related field preferred</li>
<li>Trade certifications or training preferred</li>
<li>Two years supervisory experience in hospitality environment required</li>
<li>Three years experience in food service required</li>
<li>RASP certification required*</li>
<li>ServSafe certification required**</li>
</ul>
*Can be completed within 30 days of date of hire
**Can be completed within 90 days of date of hire
<ul>
<li>Must demonstrate the following essential knowledge and skills:</li>
<li>Knowledge of food preparation and presentation</li>
<li>Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook</li>
<li>Excellent interpersonal skills</li>
<li>Documented excellent leadership/motivational skills</li>
<li>Knowledge of sanitation standards and procedures</li>
<li>Able to attend to multiple priorities simultaneously</li>
<li>Problem-solving abilities</li>
<li>Willing to learn and be adaptable</li>
<li>Attention to detail/observant</li>
<li>Documented teamwork behaviors and attitudes</li>
<li>Neat, professional appearance with excellent personal hygiene</li>
</ul>
PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:
<ul>
<li>Must be able to be on feet for 8-hour shift</li>
<li>Must be able to lift 50 pounds</li>
<li>Must be able to stoop, bend, reach, kneel, twist and grasp items&nbsp;</li>
<li>Must be able to maneuver and tap a keg weighing 165 pounds</li>
<li>Must be able to respond to visual and aural cues</li>
<li>Must be able to read, write, speak, and understand English</li>
<li>Must be able to operate in mentally and physically stressful situations</li>
<li>Must be able to walk, stand or crouch on narrow and/or slippery surfaces</li>
<li>Manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers, fax machine and photo copier</li>
<li>Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke</li>
<li>Must be able to work outside with temperatures that may reach and/or exceed 95 degrees</li>
<li>Must be able to work a flexible schedule including weekends, evenings, and holidays</li>
</ul>
This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.&nbsp; Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. &nbsp;&nbsp; &nbsp;&nbsp;10.5.23
Company DescriptionThank you for your interest in the Front Desk Clerk position. In order to be considered for this position, you must apply at <a href="http://www.harrahscherokeejobs.com" target="_blank">www.harrahscherokeejobs.com</a> If you have any questions, please feel free to contact me at <a href="mailto:dhickman@harrahs.com" target="_blank">dhickman@harrahs.com</a>. Thank you! 
<h3>Company Description</h3>
Thank you for your interest in the Front Desk Clerk position. In order to be considered for this position, you must apply at <a href="http://www.harrahscherokeejobs.com" target="_blank">www.harrahscherokeejobs.com</a>\r\n\r\nIf you have any questions, please feel free to contact me at <a href="mailto:dhickman@harrahs.com" target="_blank">dhickman@harrahs.com</a>.\r\n\r\nThank you!

Food Service Supervisor, Gordon Ramsay

<h3>Job Description</h3>
Job Description
Overview

About Seminole Hard Rock Hotel &amp; Casino Hollywood
Seminole Hard Rock Hotel &amp; Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel &amp; Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® &amp; Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at <a href="http://www.seminolehardrockhollywood.com" target="_blank">www.seminolehardrockhollywood.com</a>, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits &amp; Perks:
We offer rockin' benefits that include Medical, Dental, Vision &amp; Life Insurances, 401K, Paid time off, Annual Bonus Opportunity &amp; much more! Please visit <a href="http://www.gotoworkhappy.com/benefits" target="_blank">http://www.gotoworkhappy.com/benefits</a> to see our full list of benefits! 
 
Responsibilities
Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events. Duties include, but not limited to:
Essential Duties and Responsibilities:
<ul>
<li>Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.</li>
<li>Continually exceed guest expectations for service and satisfaction in all areas of the event experience</li>
<li>Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL</li>
<li>Greet guests and scan tickets and / or escorts guests to their proper assigned seats</li>
<li>Acknowledges all guest related issues and reports to Supervisor</li>
<li>Maintains a clean, safe, &amp; healthy work environment while enforcing all of HRL policies and procedures</li>
<li>Perform other duties as assigned.</li>
</ul>
 
 
Qualifications
High school diploma or GED preferred along with 1 year of customer service experience.
Work Environment:
<ul>
<li>While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.</li>
<li>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. </li>
<li>Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.</li>
</ul>
Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
<ul>
<li>Credit Check</li>
<li>Criminal Background Check</li>
<li>Drug Screen </li>
</ul>
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

HRL - GREETER - OC

<h3>Job Description</h3>
Job DescriptionSalary: 
Summary:
Reviews and coordinates the preparation of all financial and operating reports for all departments; monitors compliance with all operative procedures. Establishes and implements proper controls for operative procedures with a detailed audit trail. Manages / Supervises appropriate departments following most current approved organizational chart.
Essential Duties and Responsibilities:
<ul>
<li> Include the following (other duties may be assigned):</li>
</ul>
<ul>
<li> Establishes, or recommends to management, major economic or financial objectives and policies for the Casino.</li>
</ul>
<ul>
<li> Prepares reports which summarize and forecast Casino business activity and financial position in areas of income, expenses, and earnings based on past, present, and expected operations.</li>
</ul>
<ul>
<li> Directs preparation of budgets and ensures each department stays within approved budget guidelines.</li>
</ul>
<ul>
<li> Advises management about insurance coverage for protection against property losses and potential liabilities.</li>
</ul>
<ul>
<li> Directs determination of depreciation rates to apply to capital assets.</li>
</ul>
<ul>
<li> Advises management on desirable operational adjustments due to regulatory changes.</li>
</ul>
<ul>
<li> Arranges for audits of Casinos records.</li>
</ul>
<ul>
<li> Prepares reports required by regulatory agencies to include coordinating information to meet Audit requirements.</li>
</ul>
<ul>
<li> Monitors compliance with operating procedures and reports any variances to General Manager.</li>
</ul>
<ul>
<li> Reviews all payroll activities and reports.</li>
</ul>
<ul>
<li> Monitors and makes recommendations in the area of cash management.</li>
</ul>
<ul>
<li> Together with IT and General Manager, assist in determining hardware and software needs.</li>
</ul>
<ul>
<li> Manage and maintain current Policies and Procedures for departments that report to Comptroller, making recommendations for changes and carrying those through to completion when appropriate.</li>
</ul>
<ul>
<li> Plan Administrator for 401(k) plan as directed by Tribal Council and / or General Manager</li>
</ul>
<ul>
<li> HIPPA designated officer.</li>
</ul>
<ul>
<li> Assists in presentations to Tribal Council and Tribal membership when requested</li>
</ul>
<ul>
<li> Coordinates with supporting departments and other entities when required.</li>
</ul>
 
Supervisory Responsibilities:
Manages and coordinates activities following approved organizational reporting structure. Assist and support Managers that report to Comptroller with interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
 
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Education and/or Experience:
Bachelors degree in accounting required. 
Gaming Experience is preferred. 
Experienced financial manager, officer or controller in a medium size corporation. 
Must have a strong background in accounting. 
Effective people and supervisory skills are required. 
Strong organization and communication skills are necessary.
Certifications, Licenses, Registrations:
CPA or CMA required.

Comptroller

<h3>Job Description</h3>
Job Description
Overview
Job Title: Spa Attendant (Female/Male)
Salary: $20.00 +
Status: Full Time
Shift: Day, Swing
Monarch Casino Resort in Black Hawk is a 23 story resort with over 500 rooms, 4 restaurants, and the one of the country's top spa. The Monarch Casino Resort Spa is looking for a passionate Spa Attendant to join our team! You will thrive in a fast-paced, high-volume environment that exceeds the expectations of our guests and Team Members. 
 
Responsibilities
<ul>
<li>Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.</li>
<li>Ensure guest are comfortable at all time.</li>
<li>Escort guest to locker-room, spa facilities and provide tours in accordance to standard operating policies.</li>
<li>Maintaining a relaxing and calm environment throughout the spa experience.</li>
<li>Know our spa menu and promotions.</li>
<li>Stock locker and spa facilities and maintain a neat and clean spa locker room environment.</li>
<li>Be aware of appearance, promptness, quality of work and attitudes with guest.</li>
<li>Coordinate laundry pickup and delivery between locker, treatment and laundry rooms. Run wash-dry cycles of laundry.</li>
<li>Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.</li>
<li>As assigned, distribute lockers, sandals, etc. from the spa desk in accordance to spa policies.</li>
<li>Perform other related duties as assigned or requested by manager / supervisor. Responsibilities and activities may change at any time with or without notice.</li>
</ul>
 
Qualifications
<ul>
<li>You are an energetic service focused individual with a passion for providing luxury service.</li>
<li>Guest service background preferred with excellent knowledge of service standards.</li>
<li>Solution oriented and guest focused.</li>
<li>Basic computer skills.</li>
<li>Polite, confident and patient.</li>
<li>Ability to multitask. Attention to detail. Time management. Ensure exceptional service.</li>
<li>Available to work varied shifts when needed, including weekends, holidays.</li>
</ul>
Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!
Full Time Team Members (30+ hours) will enjoy the following benefits and perks:
<ul>
<li>Paid Time Off</li>
<li>6 Observed Holidays and Holiday Pay</li>
<li>Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match</li>
</ul>
Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks:
<ul>
<li>1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks</li>
<li>Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week</li>
<li>80% Subsidized Bus Transportation Options</li>
<li>Free Covered Parking</li>
<li>Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year)</li>
<li>Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions</li>
<li>Career Development and Advancement Programs</li>
<li>Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)</li>
<li>Team Member Hotel, Retail and Spa Discounts</li>
</ul>
Save your gas and mileage on your car! Check out these convenient casino bus routes at <a href="http://www.casinoshuttle.com" target="_blank">www.casinoshuttle.com</a>. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!
An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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