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<h3>Job Description</h3>
Job Description
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
<ul>
<li>Ability to handle diverse computing environments in a wide cross section of business clients</li>
<li>Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution</li>
<li>Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause</li>
<li>Sets client expectations appropriately throughout the troubleshooting process</li>
<li>Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents</li>
<li>Monitor the Remote Service Center (RSC) Service Board for newly created service tickets</li>
<li>Prioritize tickets created</li>
<li>Follow Thrives’ best practices for escalating tickets to Tier 2 engineers</li>
<li>Communicate steps taken during troubleshooting and resolutions through clear non-technical communication</li>
<li>Demonstrate the correct level of urgency while resolving client incidents</li>
<li>Resolution of incidents/requests related to, but not limited to the following:</li>
<li>Mail Application/Office 365 issues</li>
<li>Client/Server Connectivity issues (per SOP)</li>
<li>Time Sensitive and VIP Workstation incidents</li>
<li>File Restores</li>
<li>Remote Access incidents (Citrix and Terminal Services)</li>
<li>Password Resets</li>
<li>Networked Printer Issues</li>
</ul>
Basic Qualifications
<ul>
<li>Bachelor’s Degree, Technical Degree or equivalent work experience</li>
<li>Excellent problem solver; able to prioritize and coordinate between tasks</li>
<li>2-4+ years desktop support experience</li>
<li>Knowledge of mobile device configurations and troubleshooting</li>
<li>Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations</li>
<li>Experience troubleshooting workstation hardware issues</li>
<li>Knowledge and experience with Active Directory</li>
<li>Ability to articulate technical information and convey to non-technical people</li>
<li>Passionate about delivering excellent customer service</li>
<li>Must be able to work effectively in a team environment as well as alone</li>
<li>Excellent written and oral communication skills</li>
</ul>
Other Preferred Technical Knowledge
<ul>
<li>In depth knowledge of Windows OS (7, 8.1, 10, etc.)</li>
<li>Experience with Windows Server</li>
<li>Experience with monitoring and remote management tools</li>
<li>Experience with Apple OS</li>
<li>Experience with VMWare</li>
</ul>
Preferred Certification
<ul>
<li>CompTIA Net +</li>
<li>Microsoft: MCP/MCITP/MCSA</li>
</ul>
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quBWdazRmZ

Technical Support Engineer

<h3>Job Description</h3>
Job Description
 We are hiring a Technical Support Engineer to provide expert assistance for our company's hardware and software products. You will diagnose and resolve complex product issues, guide customers, and collaborate internally to improve reliability.
The ideal candidate brings deep experience troubleshooting Electrical Power Monitoring System (EPMS) issues, particularly in low-voltage (480V) applications. Essential expertise includes power metering, networking, PLC/HMI integration, and industry communication protocols. You must have a proven ability to quickly resolve facility power issues in partnership with customer and internal teams.
 Location: Ashburn, VA Schedule: Mon – Fri, 8a-5p Compensation: $70-75+k Technical Support Engineer Requirements:
<ul>
<li>Bachelor's degree in electrical engineering, computer science, or related technical field (or equivalent experience).</li>
<li>2+ years of technical support experience with hardware and/or software products.</li>
<li>Strong troubleshooting and problem-solving skills in both hardware (devices, modules, CTs, wiring, sensors) and software (applications, protocols, data management).</li>
<li>Familiarity with communication protocols such as Modbus, TCP/IP, MQTT, OPC UA, or similar.</li>
<li>Demonstrated ability to learn new technologies quickly and apply knowledge effectively in customer-facing situations.</li>
<li>Excellent interpersonal, written, and verbal communication skills, with the ability to translate technical concepts into customer-friendly language.</li>
</ul>
Technical Support Engineer Responsibilities:
Customer Support &amp; Issue Resolution
<ul>
<li>Provide technical support for hardware and software products via phone, email, and remote sessions.</li>
<li>Diagnoses and troubleshoots issues related to product installation, configuration, connectivity, and performance.</li>
<li>Escalate complex cases to engineering or development teams as needed, while maintaining ownership until resolution.</li>
</ul>
Product Knowledge &amp; Expertise
<ul>
<li>Develop and maintain a deep understanding of the company's hardware and software offerings.</li>
<li>Provide guidance on product use, best practices, and integration into customer environments.</li>
<li>Assist in testing, replicating, and documenting product issues for internal teams.</li>
</ul>
Documentation &amp; Knowledge Sharing
<ul>
<li>Create and maintain accurate support documentation, FAQs, and knowledge base articles.</li>
<li>Document all support cases in CRM/ticketing systems with clear notes and resolution details.</li>
<li>Contribute training materials for both customers and internal staff.</li>
</ul>
Collaboration &amp; Continuous Improvement
<ul>
<li>Collaborate with engineering, quality, and product management teams to report recurring issues and customer feedback.</li>
<li>Participate in product testing and validation to provide supportability insights.</li>
<li>Identify opportunities for process improvements to increase efficiency and customer satisfaction.</li>
</ul>
 Company Benefits: Health, Vision, Dental – Client covers 80% of employee premium, 401K with 4% match, PTO, All Federal Holidays, No wait on any benefits, enroll day 1.
Company DescriptionNovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success. 
<h3>Company Description</h3>
NovaSource is an executive search consultancy dedicated to delivering strategic, high-impact results. By anchoring every search in integrity and core competency, we cultivate profound partnerships with both clients and candidates. This rigorous process ensures a synergistic and precise fit, empowering exceptional leadership to drive sustained organizational success.

<h3>Job Description</h3>
Job Description
We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.
Responsibilities:
<ul>
<li>Oversee the installation of operating systems, network systems, software, and hardware</li>
<li>Monitor system operations to detect potential problems</li>
<li>Implement network systems to support communication between all departments</li>
<li>Provide technical direction and guidance to team members</li>
<li>Provide technical assistances directly to clients.</li>
<li>Navigate Office 365 for new user creation or resolving email issues</li>
<li>Travel to client locations to troubleshoot hardware / software / networking issues.</li>
<li>"Own" the client - from the beginning of a project all the way through to completion (Project Management).</li>
<li>Proactively evaluate client's systems to ensure compliance, and performance requirements are met.</li>
<li>Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.</li>
<li>Excellent communication skills, time management, and customer service are paramount to this position.</li>
</ul>
Qualifications:
<ul>
<li>3+ years of consulting / field tested technical support experience</li>
<li>3+ years of practical Remote Managed Monitoring experience</li>
<li>Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred </li>
<li>Microsoft Windows Server 2012 through 2022</li>
<li>Microsoft Active Directory and Group Policy Administration</li>
<li>Demonstrated networking skills / knowledge of TCP/IP, DHCP and DNS</li>
<li>Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services)</li>
<li>Microsoft Teams (VOIP)</li>
<li>Microsoft Hyper-V (all versions)</li>
<li>Microsoft SQL Server</li>
<li>Routers/ Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN)</li>
<li>Managed Services Automation — PSA,RMM</li>
<li>Must possess excellent communication, time management, and documentation skills</li>
<li>Capable of working with high-maintenance clients and meeting project deadlines</li>
<li>Ability to evaluate clients' needs and make recommendations for upgrades</li>
<li>A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required)</li>
<li>Must be able to pass a federal background check.</li>
<li>Provide at least 3 references, non-familial.</li>
<li>Fundamental knowledge of networking, hardware, and software</li>
<li>Strong troubleshooting and critical thinking skills</li>
<li>Ability to prioritize and multitask</li>
<li>Deadline and detail-oriented</li>
</ul>

<h3>Job Description</h3>
Job DescriptionAbout LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
 At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
Where You’ll Work
Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!
This position is based out of our San Francisco, CA office, and will be expected to work in the office in a hybrid capacity.&nbsp;
Authorization to work in the U.S. is a precondition of employment.
What you’ll do
We are seeking a highly motivated and skilled Technical Support Engineer to join our customer support team. As a Technical Support Engineer for the Lilt platform, you will work directly with our customers and linguists to help them resolve the issues they face while working with the platform and help LILT improve its AI platform. You will be the face of the company externally when discussing solutions and building relationships with our customers and providing valuable feedback internally to our engineering teams to help improve our products and services. You will collaborate closely with our production and customer success teams and leverage your technical abilities to ensure timely delivery of projects to our customers. The role also provides you the opportunity to build, fix, and create tools and features that have a direct impact on both internal and external users that depend on our product every day.
It's a great opportunity to learn a technically complex, customer-oriented product from the inside-out. Every day brings exciting and new challenges!
Responsibilities:
<ul>
<li>
Be a key source of knowledge on the LILT platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
</li>
<li>
Interact regularly with Engineering, Production, and cross-functional management on high-profile technical issues&nbsp; to the product support team.
</li>
<li>
Reproduce customer issues, file bug reports, and coordinate the delivery of fixes.
</li>
<li>
Analyse customer data including log files, stack traces, browser traces and thread dumps.
</li>
<li>
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from LILT platform users
</li>
<li>
Author knowledge base articles and drive internal knowledge-sharing initiatives.
</li>
<li>
Be prepared to work in a 24x5 shift environment
</li>
</ul>
Who you are:
<ul>
<li>
You are creative, courageous and have strong problem-solving capabilities&nbsp;
</li>
<li>
You can adapt to change quickly, while dealing with many varied technical support requests and challenges
</li>
<li>
You are highly technical with an interest in internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
</li>
<li>
You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
</li>
<li>
You’ve had exposure to uncertain situations and show a history of dealing with ambiguity successfully
</li>
<li>
You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
</li>
</ul>
Skills and Experience:
<ul>
<li>
Excellent customer service and problem solving skills
</li>
<li>
Ability to quickly diagnose, multi-task and resolve customer issues
</li>
<li>
Must be able to research application database, application code and knowledge base and recreate issues to provide customer solutions
</li>
<li>
Effectively communicate with customers as required: keeping them informed of incident progress and maintaining records of customer interactions including actions taken - in written and sometimes in a meeting conference call
</li>
<li>
Must be able to work independently and as a member of a team
</li>
<li>
STEM degree preferred but not required
</li>
<li>
Experience with a monitoring tool like Datadog is required&nbsp;
</li>
<li>
Experience within the localization industry and multiple languages is a plus
</li>
<li>
Experience in a Technical Support team setting (preferably in enterprise application software support) for more than 2 years
</li>
</ul>
<ul>
<li>
SQL/Relational Databases - minimum 2-5 years
</li>
<li>
Linux environment and kernel - minimum 2-5 years
</li>
<li>
Scripting (i.e. Bash, Python, etc.) - minimum 2-3 years
</li>
</ul>
Benefits:
<ul>
<li>
Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays
</li>
<li>
Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability
</li>
<li>
Paid parental leave is provided after 6 months.
</li>
<li>
Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle 
</li>
</ul>
Our Story
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
 
Our Tech
What sets our platform apart:
<ul>
<li>
Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
</li>
<li>
Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
</li>
<li>
100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
</li>
<li>
Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
</li>
</ul>
 LILT in the News
<ul>
<li>
Featured in The Software Report’s Top 100 Software Companies!
</li>
<li>
LILT makes it onto the Inc. 5000 List.
</li>
<li>
LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
</li>
<li>
Check out all our news on our website.
</li>
</ul>
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at <a href="https://lilt.com/legal/privacy" target="_blank">https://lilt.com/legal/privacy</a>.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at <a href="mailto:recruiting@lilt.com" target="_blank">recruiting@lilt.com</a>.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Compensation Range: $110K - $115K

<h3>Job Description</h3>
Job DescriptionDescription:
Position Summary:
The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer’s expectations with regards to engineering, and field modification support.
 
Essential Duties and Responsibilities include the following, other duties may be assigned:
<ul>
<li>Provide onsite support for customer training, accompanied by Technical Support Program Manager.</li>
<li>Provide onsite technical support to customer’s maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential.</li>
<li>Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer.</li>
<li>Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments. </li>
<li>Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO’s customers.</li>
<li>Provide technical support to RECARO’s 145 Repair Station</li>
<li>Initiate/implement design changes in PLM system </li>
<li>Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product.</li>
<li>Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution.</li>
<li>Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers.</li>
<li>Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities.</li>
<li>Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.</li>
</ul>
 
Requirements:
Education/Experience:
<ul>
<li>Bachelor’s Degree required in Aeronautical or Mechanical Engineering field; or equivalent combination of education and experience. </li>
<li>Aviation maintenance and mechanical engineering experience is highly desired.</li>
<li>SAP and Siemens Teamcenter experience is highly desirable.</li>
<li>Basic understanding of aircraft seat parts and some familiarity with FAA rules and regulations</li>
<li>Ability to interpret Engineering Drawings, Schematics, BOMs, and CMMs are essential to perform duties.</li>
<li>Strong negotiating skills is essential to be successful in this position.</li>
<li>Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment. </li>
<li>Strong problem solving skills are required, along with the ability to make decisions quickly with limited information. </li>
<li>Work effectively as a team member and/or team leader.</li>
<li>Multicultural background is a plus.</li>
<li>Working knowledge with a PC (Word, Excel, PowerPoint, etc.) is required. </li>
<li>Experience in the use of Catia V5 is highly desirable.</li>
<li>Travel is not a requirement, however occasional travel may be requested for onsite trainings or onsite seat modifications/inspections. (Domestic and International)</li>
</ul>

Technical Support Engineer I

<h3>Job Description</h3>
Job DescriptionAt Lanspeed, we have the opportunity to work with the coolest technology and the best people. We’ve been voted one of the best places to work on the Central Coast because of our people and our culture. We are looking for a Support Engineer to help serve our Lanspeed CONNECT clients, our fastest growing line of business. You will help support 40+ businesses that operate on a variety of different systems, including Azure, Windows, Datto, Sophos, Cisco, MAC and Aruba solutions. Our engineering team consists of dynamic individuals who are both humble and hungry to learn. We build strong relationships with our clients by treating them with respect and having integrity. This is where you come in. The Support Engineer truly serves our client base by providing awesome enterprise-level support on the front line of our support team via service tickets, email communication, over the phone and in person. Our clients will look to you as an expert they can trust. You will have tremendous opportunity to expand your skills and knowledge in new areas and technologies. Other than participating in our weekly on-call rotation and providing rare after-hours support, you won’t be expected to work overtime. We believe that to enjoy our work, we need to work hard and then disconnect to recharge. Does the sound of this excite you so far? If so, please continue reading. What We’re Looking For:
<ul>
<li>Humble and hungry to grow and learn – a desire to pursue excellence at what you do</li>
<li>At least 3-5 years of experience with enterprise-level technologies (domains, Active Directory, routing, firewalls, etc.)</li>
<li>Problem solver with the ability to process and resolve issues quickly</li>
<li>Great communicator with the ability to make complicated situations simple and painless</li>
<li>Excellent customer service skills – someone who our clients will freely provide positive feedback</li>
<li>Team player with a coachable mentality</li>
<li>Excitement to learn about new technologies</li>
<li>Ability to perform diagnostics on servers/applications/hardware/network systems</li>
<li>Eagerness to provide first level point of contact by email or phone for all types of service requests</li>
<li>Willingness to travel by car to client locations to provide in-person support</li>
<li>Utmost reliability in ensuring network security and protecting confidential data</li>
<li>Must be able to work with a very diverse group of clients in a non-judgmental manner</li>
</ul>
 Tasks:
<ul>
<li>Provide front-line technical support for incidents ranging widely in their degree of difficulty.</li>
<li>Diagnose and solve problems with hardware, software and the core network.</li>
<li>Install, troubleshoot, and repair hardware, software, printers and virtual machines.</li>
<li>Client communication: keeping clients informed of incident progress, notifying them of impending changes or status updates. </li>
<li>Documentation of all client communication and detailed utilization/ time tracking.</li>
<li>Documentation of client systems and configuration changes through add/change/remove requests.</li>
<li>Project work to support our Professional Services team, as needed. </li>
<li>Escalate to the Systems Engineering team, as needed.</li>
<li>Participate in the after-hours on-call rotation.</li>
<li>Participate in the Lanspeed Annual Technical Training Roadmap to improve and keep technical skills relevant.</li>
<li>Adhere to the Lanspeed core values and culture.</li>
</ul>
 Key Performance Indicators (KPI’s):
<ul>
<li>High utilization – benchmark of 76% total utilization (at least 50% client billable utilization). This requires a good work ethic, time management skills and proper record keeping.</li>
<li>Excellent time entry - benchmark of 94% or above time adherence</li>
<li>Highly satisfied clients &amp; team members - benchmark of 93 or above net CSAT score</li>
</ul>
 Qualifications:
<ul>
<li>High school diploma or equivalent required.&nbsp; 4 year college degree preferred.</li>
<li>At least 3-5 years of working with enterprise-level technologies.</li>
<li>Experience with Windows Server, Windows Desktop, Office, Office 365, Azure, firewall and wireless technologies. </li>
<li>Experience supporting TCP/IP, LDAP, HTTP, DHCP, DNS, SQL Server, IIS, Exchange Server, Group Policy, WSUS, LAN, backup/restore services, VMWare/Hyper-V.</li>
<li>Knowledge of troubleshooting application issues, networking issues, and local and network printer issues.</li>
<li>Microsoft MCP Certificate or Sophos Certified Engineer preferred.</li>
<li>May have to sit for long periods of time working on the computer.</li>
</ul>
 Transportation Requirements:
<ul>
<li>Required to have your own reliable transportation for travel to and from client locations for onsite support.</li>
</ul>
 Other Things You Should Know:
<ul>
<li>Our interview process is more involved and thorough than you might think it will be. But don’t let that scare you. Our process helps to make sure we find you the best seat on this bus!</li>
</ul>
 Hourly pay $24-$28/hour&nbsp;
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<h3>Job Description</h3>
Job Description
Technical Support Engineer
Remote- Hawaii
ABOUT THE ROLE:
If you appreciate the opportunity to learn, empower yourself, and grow into new and exciting areas, we are looking for you. This role is a unique opportunity to join HiddenLayer as a member of the Customer Success (Technical) team. As a Technical Support Engineer, you will be the first line of contact for customers using the HiddenLayer AISec Platform. We're looking for a self-starter who is energized by building, improving, and scaling support processes. The right candidate will be comfortable operating with autonomy, taking initiative to solve problems, and contributing to a culture of continuous improvement. You'll have a direct impact on shaping how we deliver exceptional technical support as the company grows.
WHO WE ARE:
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against. Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely. 
Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.
WHAT YOU'LL DO:
<ul>
<li>Provide responsive, high-quality technical support to customers throughout their lifecycle</li>
<li>Troubleshoot, investigate, and resolve product issues; escalate with clear context when needed</li>
<li>Collaborate with Engineering on bug fixes, edge cases, and expected behavior</li>
<li>Partner with Product to provide customer-driven feedback on new features, usability, and roadmap priorities</li>
<li>Work closely with Research to validate detection efficacy and communicate customer findings related to model performance</li>
<li>Contribute to internal and external knowledge bases, improving support scalability and customer enablement</li>
<li>Collaborate with the AI Architect and Account Director/Customer Success Manager during onboarding to provide technical support and ensure a smooth setup experience for customers</li>
<li>Continuously improve support workflows, tools, and documentation</li>
<li>Help maintain a customer-first culture through proactive communication and solution ownership</li>
</ul>
WHAT SUCCESS LOOKS LIKE:
<ul>
<li>Customers consistently have a positive, reliable support experience</li>
<li>You resolve a high volume of technical issues with increasing autonomy</li>
<li>Internal teams trust your judgment and your ability to escalate effectively</li>
<li>Documentation and playbooks are stronger because of your contributions</li>
<li>You help build a culture of ownership, collaboration, and customer empathy</li>
</ul>
WHO YOU ARE:
<ul>
<li>Grace under pressure - we can teach the tech, but composure and sound judgment are essential</li>
<li>Proactive decision-maker who's not afraid to take ownership</li>
<li>Confident asking for help and collaborating when needed</li>
<li>Excellent communicator with a proven ability to de-escalate challenging situations</li>
<li>3+ years of experience in a Support Engineering role, working with global enterprise customers</li>
<li>Familiarity with developer and infrastructure tools such as GitHub, Docker, and Kubernetes</li>
<li>Proficiency with support platforms like Zendesk and Jira</li>
<li>Demonstrated proficiency in Python (e.g., debugging, scripting, or building internal tools)</li>
<li>Background in Cybersecurity, MLOps, or Data Science is preferred</li>
<li>Understanding of GenAI security is a plus</li>
<li>Experience with cloud platforms such as Azure, AWS, or GCP is a plus</li>
</ul>
WHY HIDDENLAYER?
We're moving at (what feels like) the speed of light. HiddenLayer is a venture-backed company and recently closed a $50M funding round led by M12, Microsoft's Venture Fund, and Moore Strategic Ventures. 
Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:
<ul>
<li>Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses. </li>
<li>Comprehensive Health &amp; Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.</li>
<li>Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.</li>
<li>Commitment to Learning and Development: We support personal growth and education through a dedicated L&amp;D fund that can be used for training, conferences, certifications and industry events.</li>
<li>Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.</li>
</ul>
To learn more about HiddenLayer visit HiddenLayer and follow us on LinkedIn or Twitter.
HiddenLayer is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

<h3>Job Description</h3>
Job Description
Lexco® Cable is a leading manufacturer of wire rope, cable, and bungee cord assemblies. Since 1952, we have provided top-quality cable products, offering robust and flexible solutions for both standard and custom applications. As a family-owned business, we pride ourselves on expanding our capabilities, delivering outstanding product performance, and offering unmatched personal attention through responsive and conscientious customer service.
Reports to: Head of Engineering Department
 Job Summary • Evaluates customers' requirements. • Reviews, evaluates, and assists sales department in development of product. • Responsible for processing the orders in a timely manner. • Responsible for creation of SolidWorks 3D model using various techniques. • Responsible for creation of SolidWorks drawing. • Responsible for creation of Quality Control form using SolidWorks Inspection. • Implement changes to 3D models, drawings, quality control forms. • Consults with Production Managers by gathering DATA required for 3D models and drawings. • Maintains and updates a database, SolidWorks Library. • Maintains communication with various departments within the company. • Interpret, explain, and apply Lexco's rules, policies, and regulations. • Performs other duties as assigned. Minimum Requirements • Associate degree or higher. • Proficient in SolidWorks. • Ability to read, interpret, and create technical drawings. • Ability to use measuring instruments such as measuring tape, caliper, micrometer, etc • An equivalent combination of education, training, and experience which after training provides the required knowledge, skills, and abilities to perform the essential functions of the job. Knowledge, Skills, and Abilities • Familiar with ISO. • Requires knowledge of modern office practices and procedures including recordkeeping, computer applications, data entry, practices, and procedures. • Knowledge of interpersonal skills necessary to effectively interact with internal staff. • Ability to work in a lead and independent capacity. Helpful but not required • Proficient in SolidWorks Inspection. • Familiar with various Industrial Standards. • Ability to use general business software.
 Physical Demands While performing essential functions of this job the employee is frequently required to stand and walk.
The Lexco Cable Company reserves the right to modify or interpret this job description as needed. This job description is not an exhaustive list, as employees may be required to perform duties not specifically designated within this document, at the employer's discretion.

<h3>Job Description</h3>
Job Description
About Nue.io
Nue.io is a next-generation CPQ and revenue automation platform designed for modern SaaS and subscription-based businesses. Our mission is simple: empower go-to-market teams to move faster, close smarter, and scale with confidence. With an elegant, no-code interface and deep Salesforce integration, we streamline the entire quote-to-revenue journey — from complex pricing and approvals to seamless renewals. Backed by top-tier investors and trusted by forward-thinking companies, Nue.io is redefining revenue operations for a product-led world.
But we’re more than our product — we’re a team built on curiosity, trust, ownership, and a genuine passion for building great things together. We foster a culture where people can do their best work, grow quickly, and make a real impact. And we’re growing! If you're excited by big challenges, smart teammates, and a high-velocity environment, we’d love to meet you. 
What you’ll do: As a Senior/L3 Support Engineer at Nue, you will be instrumental in helping companies run their entire quote-to-revenue cycles within Salesforce. You’ll work on our deeply integrated Salesforce managed package, supporting CPQ, billing, lifecycle changes, usage, and analytics. You’ll help customers using complex pricing models to quote, renew, and invoice without revenue leakage — and you'll do it in a way that scales.
Key Responsibilities
<ul>
<li> Serve as the escalation point for highly complex L2 cases, ensuring accurate diagnosis, reproduction, and end-to-end resolution. </li>
</ul>
<ul>
<li>Investigate issues across quoting, billing, mid-term lifecycle changes, subscriptions, usage, and invoice generation. </li>
<li>Use log analysis tools (e.g., HyperDX) for deep debugging and root-cause analysis. </li>
<li>Support and troubleshoot integrations using Nue’s real-time APIs (Postman or similar tools). </li>
<li>Debug and build lightweight solutions when needed using Salesforce developer skills (Apex classes, Apex logs, Triggers, LWCs, SOQL, DML operations). </li>
<li>Understand and troubleshoot customer customizations on Salesforce: Flows, Triggers, LWCs, Apex, permission models, and automations. </li>
<li>Diagnose and advise on complex CPQ configurations: pricing rules, product bundles, discount logic, quoting flows, and product hierarchies. </li>
<li>Work closely with Implementation teams to understand complex customer designs, architectures, and edge-case workflows that influence product behavior. </li>
<li>Partner with Product &amp; Engineering to validate defect reports, escalate appropriately, and provide clear reproduction steps, logs, and impact assessments. </li>
<li>Assist with release validation and regression testing for new Nue features. </li>
<li>Create, review, and maintain self-service content: KB articles, FAQs, troubleshooting guides, and escalation runbooks. </li>
<li>Mentor L2 Support engineers, providing technical coaching, guidance, and escalation best practices.</li>
</ul>
What You'll Bring 
<ul>
<li>5+ years in a technical support, Salesforce engineering, RevOps, or DevOps role with a strong emphasis on Salesforce (Admin + Developer experience). </li>
<li>Hands-on Salesforce development experience including Apex classes, Triggers, Test Classes, SOQL/SOSL, LWC understanding, and advanced debugging/log analysis. </li>
<li>Deep experience in CPQ or quote-to-cash systems (Salesforce CPQ or similar revenue lifecycle products). </li>
<li>Strong experience with REST APIs, Postman, and debugging integration issues (authentication, payload validation, API sequencing). </li>
<li>Strong SQL and SOQL experience for troubleshooting, data manipulation, and root-cause analysis. </li>
<li>Experience analyzing logs in HyperDX, Splunk, or similar observability tools. </li>
<li>Outstanding problem-solving skills with the ability to break down complex issues and reproduce them in controlled environments. </li>
<li>Excellent communication skills, capable of translating technical concepts for both technical and non-technical audiences. </li>
<li>Hands-on escalation and/or incident management experience. </li>
<li>Mentorship mindset — able to coach, train, and raise the maturity of the broader Support team. </li>
<li>Proactive, self-directed, and comfortable working in a fast-moving product environment.</li>
</ul>
Bonus Points (optional):
<ul>
<li>Experience in RevOps, revenue recognition, or accounting context (ASC 606 familiarity is a plus). </li>
<li>Knowledge of integrated CRM-ERP systems (e.g., NetSuite) or accounting/finance systems. </li>
<li>Experience creating support documentation, troubleshooting guides, or self-service enablement material. </li>
<li>Prior experience in SaaS companies with subscription, usage, or hybrid billing models.</li>
</ul>
What We Offer
<ul>
<li>
Competitive compensation and benefits that reward your talent and impact.
</li>
<li>
Comprehensive health, vision, dental, and life insurance 
</li>
<li>
A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
</li>
<li>
The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow. 
</li>
<li>
A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers. 
</li>
</ul>
<ul>
<li>Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.</li>
</ul>
 About Nue.io
We believe that the right way to accelerate business results is by giving go-to-market teams agility - to sell and monetize ANY revenue model, across ANY channel, with complete and accurate revenue visibility end-to-end. 
This requires a truly disruptive product and innovative team - we’re bringing CPQ, Billing, Revenue Lifecycle Management, and Revenue Analytics under one platform, upleveling teams and companies with pricing and billing agility, and revenue intelligence.
We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.
We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.

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