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<h3>Job Description</h3>
 Company Summary 
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
 Department Summary 
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
 Job Duties and Responsibilities What’s In It for You?
<ul>
<li>Career Growth: Many of our current operations leaders started in this role. Other technicians have moved into various departments within DISH to discover new challenges. Show grit and tenacity, and you’ll grow quickly within an organization committed to your success</li>
<li>Compensation Increases: Guaranteed promotion to Level 1 after 6 months with a $1.00 per hour pay increase. Performance-based promotions include automatic 5% pay increases at Level 2 and 10% at Levels 3 and 4</li>
<li>Performance Incentives: Potential to earn up to $6,400 in your first year and $9,100 each following year through performance-based bonuses. In addition, AwardPerqs are allocated for high performance and can be redeemed at your discretion; award redemptions include flights, excursions, electronics, houseware and more</li>
<li>Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account</li>
<li>Workplace Variation: Get the best of both worlds in a role that allows for the opportunity to problem solve by yourself, collaborate with fellow technicians, and engage with loyal customers</li>
<li>Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans</li>
<li>Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)</li>
<li>Continued Education: Tuition Reimbursement to support your career development</li>
<li>Tools Provided: DISH-supplied van, tools, and uniforms</li>
</ul>
What You’ll Be Doing:
As a Field Technician, you’ll represent DISH in customers' homes, simplifying their lives and introducing them to infinite smart home possibilities. Key responsibilities include:
<ul>
<li>Working independently while enjoying support and collaboration from team members</li>
<li>Managing your day to drive success while benefiting from the support of a large, competitive company</li>
<li>Building rapport and ensuring an excellent customer experience</li>
<li>Installing and servicing DISH products and smart home solutions</li>
<li>Educating customers on product usage and smart home benefits</li>
<li>Selling products and services with the intent to give our customers the best possible home entertainment experience</li>
<li>Representing the company professionally, maintaining a positive attitude, a clean work area, and respectful interactions at all times</li>
</ul>
Our Training Program Offers You:
<ul>
<li>A process-based approach to effectively drive customer satisfaction</li>
<li>Best-in-class practices, designed and tested by our technicians</li>
<li>Knowledge of tool selection and proper use</li>
<li>Up-to-date information on modern Smart Home technology and techniques to share that knowledge with customers for sales and educational purposes</li>
</ul>
Required Skills and Experience:
<ul>
<li>Customer Focus: Ability to build rapport quickly and ensure client satisfaction</li>
<li>Problem-Solving: A knack for solving complex issues for a diverse customer base</li>
<li>Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning</li>
<li>Adaptability: Comfortable working in an environment that appreciates agility and determination</li>
<li>Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs</li>
<li>Licensing: Valid driver’s license with a clean driving record</li>
<li>Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays</li>
</ul>
 Skills, Experience and Requirements Required Skills and Experience:
<ul>
<li>Customer Focus: Ability to build rapport quickly and ensure client satisfaction</li>
<li>Problem-Solving: A knack for solving complex issues for a diverse customer base</li>
<li>Determination: Ready for any challenge, including crawling into small spaces and working in varying climates/weather conditions; this includes roofs and crawl spaces without the comfort of air-conditioning</li>
<li>Adaptability: Comfortable working in an environment that appreciates agility and determination</li>
<li>Physical Requirements: Capable of standing on ladders (up to 40 feet) for extended periods, lifting over 70 lbs, and remaining within the individual weight limit requirements of 335 lbs</li>
<li>Licensing: Valid driver’s license with a clean driving record</li>
<li>Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays</li>
</ul>
 Salary Ranges Compensation: $22.25/Hour Benefits 
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
This will be posted for a minimum of 3 days or until the position is filled.

Technical Support Engineer

<h3>Job Description</h3>
Job Description
Our Technical Support Engineer (TSE) requires a blend of strong technical skills (particularly in database management and Java development), excellent problem-solving abilities, and good customer communication skills. The TSE should be comfortable making direct code changes while also understanding the broader impact of these changes on the customer's experience and the overall system.
Requirements
<ul>
<li>Prior experience with customer service or help desk environment</li>
<li>Ability to conduct software demonstrations and other client-facing duties</li>
<li>You are curious and want to learn and problem solve</li>
<li>Ability to work with non-technical clients to gather requirements and translate into technical specifications</li>
<li>Intermediate knowledge of relational databases and database development</li>
<li>Beginning to Intermediate knowledge of Java</li>
<li>Beginning to Intermediate knowledge of Node, JavaScript, HTML and CSS development</li>
<li>Beginning to Intermediate knowledge of React</li>
</ul>
Nice to Haves
<ul>
<li>Experience with AWS, Oracle, Postgres or Docker</li>
<li>Previous knowledge of HL7</li>
</ul>
Responsibilities
1. Customer Portfolio Management:
<ul>
<li>Be part of a dedicated customer pod</li>
<li>Manage a specific subset of the company's customer portfolio</li>
<li>Act as the primary technical point of contact for assigned customers</li>
</ul>
2. Technical Troubleshooting and Problem-Solving:
<ul>
<li>Investigate and diagnose issues reported by customers</li>
<li>Analyze database queries to identify performance issues or data discrepancies</li>
<li>Debug Java code to locate the source of bugs or unexpected behavior</li>
</ul>
3. Code Modifications:
<ul>
<li>Implement small changes and bug fixes directly in the codebase</li>
<li>Optimize database queries for better performance</li>
<li>Make minor adjustments to Java code to resolve issues</li>
<li>Minor front end HTML, CSS modifications at customer request.</li>
</ul>
4. Data Analysis:
<ul>
<li>Investigate data variance issues</li>
<li>Ensure data integrity and consistency</li>
<li>Propose and implement solutions for data-related problems (requires proficiency in PSQL)</li>
</ul>
5. Customer Communication:
<ul>
<li>Explain technical issues and solutions to customers in an understandable manner</li>
<li>Provide regular updates on the progress of issue resolution</li>
<li>Gather detailed information from customers to aid in problem diagnosis</li>
</ul>
6. Collaboration with Core Development Team:
<ul>
<li>Escalate complex issues that require more extensive changes</li>
<li>Contribute insights from customer interactions to inform product improvements</li>
<li>Participate in code reviews for changes affecting their customer portfolio</li>
</ul>
7. Documentation:
<ul>
<li>Maintain detailed records of issues, solutions, and code changes</li>
<li>Contribute to knowledge bases and internal documentation</li>
<li>Create internal-facing documentation for common issues or workflows</li>
</ul>
8. Continuous Learning:
<ul>
<li>Stay up to date on the product's features and architecture</li>
<li>Expand knowledge in relevant areas (e.g., database optimization, Java development)</li>
<li>Share knowledge and best practices within the customer pod and wider support team</li>
</ul>
Location and Schedule
This position is based out of our downtown Phoenix, AZ office, with a hybrid schedule working from the office 3 days per week. This position requires availability to work an on-call weekly rotation, in which you will access systems to ensure updates, upgrades, deployments, etc., are functioning appropriately
About Us
When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long-standing industry leader with a 36-year history and a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world-wide.
Named one of Arizona’s Top Workplaces, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.
Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, paid new parent leave, flexibility to work remotely, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.
Apply today to join our team!
---- Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.
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<h3>Job Description</h3>
Job Description
We are seeking a highly skilled and motivated Technical Support Engineer to join our team. This position primarily focuses on providing specialized technical assistance to dealers and stakeholders in order to resolve complex product technical issues and assist with workshop tools. As a key player, you will be responsible for ensuring the smooth resolution of customer technical concerns and may also provide onsite training for customer support personnel.
Key Responsibilities:
<ul>
<li>Provide expert technical assistance to dealers and internal stakeholders in resolving complex product and workshop tool-related issues.</li>
<li>Troubleshoot technical problems, applying practical knowledge and expertise.</li>
<li>Offer guidance and solutions that align with company policies and best practices.</li>
<li>Deliver onsite training to customer support teams as needed.</li>
<li>Work independently, with minimal supervision, to resolve issues in a timely and efficient manner.</li>
<li>Influence and assist others in the job area by explaining facts, policies, and practices related to technical issues.</li>
</ul>
Requirements
<ul>
<li>2 to 5 years of relevant experience in technical support or a similar field.</li>
<li>Strong problem-solving skills and the ability to tackle difficult, yet typically not complex, technical challenges.</li>
<li>Excellent communication and interpersonal skills to work effectively with dealers, stakeholders, and internal teams.</li>
<li>Ability to apply practical knowledge gained from both education and professional experience.</li>
<li>Self-motivated with the capacity to work independently.</li>
</ul>
Preferred Skills:
<ul>
<li>Experience in the automotive or technical product industry.</li>
</ul>
If you have a passion for providing high-level technical support and are eager to contribute to the success of our team, we encourage you to apply.
Benefits
<ul>
<li>Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li>
<li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li>
<li>Training &amp; Development</li>
<li>Retirement Plan (401k, IRA)</li>
</ul>

<h3>Job Description</h3>
Job Description
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.
Our unique data and solutions empower over 5,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange and continue reaching new heights! Come work alongside Similarwebbers who are bright, curious, practical, and good people.
We're looking for a Technical Support Engineer to become a product expert, assist our customers with various inquiries, and strengthen our relationships with our customers and users. This role reports to the Director of Product Support.
Why is this role important at Similarweb?
The Technical Support Engineer acts as the first line of contact for all of our users and plays a critical role in building trust in our brand, services, and products.
The Support Team is often the first point of contact for new users, giving us a unique opportunity to make their first experience with Similarweb amazing!
So, what will you be doing all day?
As part of the Product Support team, your daily responsibilities may include:
<ul>
<li>Providing high-quality, personalized support to our customers primarily through email, and fostering strong customer relationships.</li>
<li>Supporting Similarweb employees by addressing any questions or issues with Similarweb products.</li>
<li>Acting as an escalation point for our Tier 1 team for bugs, data inquiries, and advanced product questions.</li>
<li>Becoming an expert in all Similarweb products, enabling you to address general product education inquiries.</li>
<li>Collaborating with Product and R&amp;D teams to resolve bugs and handle escalations, making prioritization decisions when multiple issues arise.</li>
<li>Acquiring advanced knowledge of our data methodology to effectively manage complex data questions.</li>
<li>Offering feedback to our Product team by sharing insights that could enhance customer experience and suggesting new product functionalities.</li>
</ul>
This is the perfect job for someone who:
<ul>
<li>Has at least 1 year of customer-facing experience (account management, client onboarding, customer support, or similar roles).</li>
<li>Has at least 1 year of experience working directly with software (SaaS preferred) or in the digital marketing field</li>
<li>Has SQL knowledge to query and analyze data discrepancies for efficient issue resolution.</li>
<li>Is experienced with RESTful APIs and tools like Postman, with the ability to troubleshoot and perform API testing to diagnose customer issues effectively.</li>
<li>Is a native-level English and exceptional verbal and written communication skills</li>
<li>Is internet &amp; tech savvy</li>
<li>Has critical thinking and problem solving skills</li>
<li>Demonstrate professionalism, and strong ability to work in a team environment</li>
<li>Is highly service-oriented with customer-facing skills</li>
<li>Has data analysis skills</li>
</ul>
It's a plus if you are someone who:
<ul>
<li>Is experienced with Salesforce, JIRA, Zendesk or other support ticketing systems</li>
<li>Has experience working in a DaaS company</li>
<li>Has a strong understanding of the digital marketing space</li>
</ul>
**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**
Why you'll love being a Similarwebber:
You'll get to sell a product you actually believe in: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.
You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization.
We offer competitive perks &amp; benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.
You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.
Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Please Note: We are unable to sponsor visas at this time.
#LI-KZ #LI-hybrid
We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

<h3>Job Description</h3>
Job Description
Who We Are:&nbsp;
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Invicti and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. &nbsp;
Who You Are:
You’re someone who loves a good challenge and will stop at nothing to find one (or many) solutions. Your curiosity knows no bounds and no technical puzzle is too tough. You're all for asking questions in a gallant effort to find the most efficient resolution. You're into learning new and known things and find yourself scrolling subreddits for the latest and greatest on the future of web and cyber security.
As a Technical Support Engineer here at Invicti, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels. Your expertise will be critical in maintaining customer satisfaction and overall success.
This position is hybrid with in-office expectations at our Austin location (North Lamar). &nbsp;
What You'll Be Doing:&nbsp;
<ul>
<li>Providing high-quality technical support to Invicti’s enterprise customers.</li>
<li>Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed.</li>
<li>Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions.</li>
<li>Remotely connecting to customers’ installations to troubleshoot technical difficulties.</li>
<li>Evaluating deeper insights into the challenges faced by customers by reviewing product log files.</li>
<li>Escalating unresolved support tickets to tier 2 support.</li>
<li>Providing prompt and accurate feedback to customers.</li>
<li>Ensuring proper documentation and resolution of all technical inquiries.</li>
<li>Collaborating with the Invicti sales team, resellers, and distributors with technical queries.</li>
<li>Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base. &nbsp;</li>
</ul>
What You'll Need:
<ul>
<li>3 to 4 years of proven working experience in enterprise technical support, IT support or as a technical engineer</li>
<li>Located within Austin, TX with the ability to come into the office Mondays and Thursdays</li>
<li>Excellent interpersonal skills</li>
<li>Solid written and verbal communication skills</li>
<li>Expertise of Windows and general desktop support issues</li>
<li>Detailed knowledge of HTTP protocol</li>
<li>Basic TCP/IP and other networking concepts</li>
<li>Familiarity with network tools such as Fiddler and Wireshark</li>
<li>Understanding of basic web development, HTML, and SQL</li>
<li>Comprehension of basic security topics such as XSS and SQL Injection</li>
<li>Experience with operating systems Windows and Linux</li>
<li>Fundamental knowledge of Docker</li>
<li>An ability to work remotely as part of a virtual team &nbsp;</li>
</ul>
Why Invicti:
Your Health &amp; Wellness Matters:
<ul>
<li>Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.</li>
<li>Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial &amp; Legal Support, Wellness Coaching, New Parent Support and more</li>
<li>Parental Leave: 16 weeks paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent</li>
<li>401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting&nbsp;</li>
</ul>
We Value Adult/Life Balance:
<ul>
<li>Hybrid Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered</li>
<li>Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued</li>
<li>Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate</li>
<li>Volunteering: 5 days of paid time off each year to participate in the volunteer activities of your choice&nbsp;</li>
</ul>
We Value You:
<ul>
<li>Employee Recognition: Ongoing recognition &amp; rewards. A Culture that emphasizes personal and professional growth</li>
</ul>
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.
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T3GmIUTb8Z

<h3>Job Description</h3>
Job Description
***On-site opportunity in East Aurora, NY***
 
**This position is considered safety sensitive and is subjective to drug testing, including cannabis**
 
SUMMARY: The Technical Support Engineer is responsible for maintaining a thorough knowledge of company products specific to cutting tools, holders and other machine related tooling applications, and targeted application support via training and on-site testing to assure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Proactively solve tooling problems for customers</li>
<li>Communicate customer and market issues to company management</li>
<li>Develop, update and maintain technical database on all products related to cutting tools and related machine applications. Reviews and recommends product introductions and deletions. </li>
<li>Acts as technical liaison to primary tooling vendors regarding product changes, updates, etc. </li>
<li>Provides technical support to field sales engineers and inside sales personnel. </li>
<li>Inquires and learns about customers and their business plans, forwards that information to the Director of Sales for evaluation and business planning.</li>
<li>Manage new and existing customer relationships</li>
<li>Coordinates meetings between customers and vendor representatives on technical issues.</li>
<li>Advance and develop cost savings projects for customers.</li>
<li>Perform other duties as assigned</li>
<li>Perform all work in accordance to ISO processes and procedures</li>
</ul>
QUALIFICATIONS:
<ul>
<li>High levels of product knowledge</li>
<li>Excellent written and verbal communication skills</li>
<li>Excellent interpersonal skills</li>
<li>Competent with the use of computer software specific to the operation</li>
</ul>
SUPERVISORY RESPONSIBILITIES:
<ul>
<li>No direct supervisory responsibility. May provide indirect supervisory input.</li>
</ul>
EDUCATION and/or EXPERIENCE:
<ul>
<li>High School diploma required</li>
<li>Bachelor’s degree in a related field preferred</li>
<li>5 years of experience in a similar position required</li>
<li>Previous sales or customer service experience preferred</li>
</ul>
CERTIFICATES, LICENSES, REGISTRATIONS:
<ul>
<li>None required</li>
</ul>

WORK ENVIRONMENT:
<ul>
<li>Employee is regularly required to speak and hear English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.</li>
<li>Employee frequently lifts and/or moves up to _70_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.</li>
</ul>
PPE REQUIRED: 
<ul>
<li>Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.</li>
</ul>

*BlackHawk Industrial is an Equal Opportunity Employer
 
**BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.
 
Executive Search Firms and Staffing Agencies: Please be advised that BlackHawk Industrial only accepts resumes from agencies with which we have an executed contract and proactively engaged with. Accordingly, BlackHawk Industrial and any of its affiliates is not obligated to pay referral fees to any agency that is not party to an agreement with BlackHawk Industrial. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of BlackHawk Industrial.

<h3>Job Description</h3>
Job Description
Technical Support Engineer
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About the Role
A Technical Support Engineer (TSE) provides invaluable assistance for Packsize customers throughout North America. Only a phone call or email away, the TSE team engages our customers with a helpful balance of compassion and skill to help improve and nurture our existing customer relationships. A TSE finds themselves working daily in a diverse, multicultural team focused on bringing out the best in each person while working towards providing exceptional technical support for our customers.
Looking for a motivated and driven individual with an interest in technology that learns quickly and enjoys working with customers and solving problems. Training on our equipment will be provided for all individuals and specific training in certain areas may be provided to the right individual. Maintaining an enjoyable working environment for all team members is critical so we’re looking for individuals wanting to work with industry leading technology in a constructive atmosphere.
What You'll Do
<ul>
<li>
Answer inbound support calls and collaborate with customers to resolve issues.
</li>
<li>
Determines whether calls can be resolved over the phone or if they must be fixed on-site by a field service engineer.
</li>
<li>
Builds and maintains a solutions database. The solutions database works in line with the call center scripting and also functions as a resource for field service engineers to troubleshoot equipment issues.
</li>
<li>
Functions as a resource to field service engineers in their respective job functions.
</li>
<li>
Identify and diagnose problems with little information. Problem-solving tasks may include resolving mechanical/software issues, resolving operating system bugs, and reinstalling software or hardware.
</li>
<li>
Enhance the customer’s positive experience with Packsize by recognizing their needs and providing solutions.
</li>
<li>
Motivate customers through training how to operate machinery and implement lean principles.
</li>
<li>
Communicate effectively, both internally and externally and utilize the CRM system to record and schedule engineering functions.
</li>
<li>
Update online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
</li>
<li>
Builds and maintains call center scripts in the CRM system to support Packsize customer growth.
</li>
</ul>
What You'll Bring
<ul>
<li>BS/BA in related discipline is strongly preferred.</li>
<li>Spanish speaking is a plus</li>
<li>Advanced degrees are a plus</li>
<li>Networking or IT support experience a plus</li>
<li>3-5 years of hands-on experience</li>
<li>Experience in diagnosing, solving, and implementing solutions to technical issues</li>
<li>Experience in high-level remote troubleshooting</li>
<li>Completely dependable, excellent at problem-solving and troubleshooting</li>
<li>Proven track record of reliability during hotline shifts</li>
<li>Excellent de-escalation skills to reduce potential dispatches</li>
<li>Self-motivated with a proven track record in managing technical issues and projects</li>
<li>Highly proficient with Packsize technology with a strong attention to detail</li>
<li>Possess strong communication skills and the ability to communicate professionally in written responses to emails and phone communications to customers both internal and external</li>
<li>Must be organized and analytical, able to eliminate obstacles through creative approaches</li>
<li>Proven to possess great time management skills</li>
<li>Familiar and comfortable with high-paced, high-technology environments</li>
</ul>
Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands
of this position. To successfully perform the essential functions of this job, you will be required to:
<ul>
<li>
Communicate with others to exchange information
</li>
<li>
Work within a production facility, warehouse, or manufacturing environment
</li>
<li>
Work in a noisy environment at various temperatures
</li>
<li>
Remain in a stationary position, often standing for prolonged periods
</li>
<li>
Move objects (equipment, machinery, and products) up to 50 lbs
</li>
<li>
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools and the like
</li>
<li>
Perform tasks that require you to bend, stretch, push, pull, carry, and reach
</li>
</ul>
What We Offer
The range for this role is $28-$30/hr; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

<h3>Job Description</h3>
Job Description
This is a position that we keep open all the time as we never know when the right fit candidate will come along plus client acquisition can lead to immediate openings in technical positions.
At I-M Technology, we help Connecticut, Massachusetts and Rhode Island based companies with their IT and cybersecurity needs. Because we’re growing, we are seeking a Technical Engineer to join our Client Support Group in our Norwich CT headquarters!
<ul>
<li>To be clear this is a position in Connecticut and not remote.</li>
<li>Candidates must live in CT, RI or MA or be willing to relocate to CT or RI.</li>
</ul>
Our company core values are:
<ul>
<li>Do the right things right</li>
<li>Better every day</li>
<li>Integrity</li>
<li>Respect</li>
</ul>
Here's what we are looking for (skills) -
<ul>
<li>Passion for teamwork, continuing education, problem-solving and exceptional customer service</li>
<li>A computer techie with a great personality and the desire to work hard.</li>
<li>5+ Years experience within the MSP industry providing IT support.</li>
<li>Great people and customer service skills.</li>
<li>Experience with RMM tools and ticketing (PSA) software.</li>
<li>Microsoft Certifications preferably MCP in Azure, 365, Server 2016/2019/2022.</li>
<li>Network and/or security certifications: CCNA, Network+, Security+</li>
<li>Networking experience with firewalls, wireless and VLANs</li>
<li>Virtualization experience with HyperV (preferred) or&nbsp;ESXi</li>
</ul>
Here is what you'll be doing (duties) -
<ul>
<li>Handling client support requests, remote or on-site at their offices</li>
<li>Assisting team members with ticket escalations</li>
<li>Onboarding new clients and following our best practices.</li>
<li>Using and improving client documentation.</li>
<li>Assisting with client projects i.e. server upgrades, wireless deployments etc.</li>
</ul>
Here is what we provide you with (benefits) -
<ul>
<li>Competitive starting salary based on experience</li>
<li>401k with company match</li>
<li>Health insurance with company contribution</li>
<li>5 weeks PTO (available after 90 days)</li>
<li>Birthday off</li>
<li>Performance bonuses</li>
<li>Paid training and certification program with financial&nbsp;incentives</li>
<li>Use of company provided shared vehicles and tools</li>
<li>Company Surface laptop/tablet, VOIP phone/app, smartphone, and other gear</li>
<li>An upbeat, successful, and motivated team to work with</li>
</ul>
Please include a cover letter.
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<h3>Job Description</h3>
Job Description
Technical Support Engineer&nbsp;
Reporting to our head of Customer Support, the Technical Support Engineer will identify, diagnose, and resolve incidents by leveraging excellent and prompt communications with our customers. This role will partner cross-functionally with our internal teams and is a fantastic opportunity to gain experience at a hyper-growth start-up.&nbsp;
Qualifications
<ul>
<li>5+ years of practical experience in a customer-focused position involving technical knowledge of a company's products and services.&nbsp;</li>
<li>Excellent communication skills, both written and verbal.&nbsp;</li>
<li>Prior experience in a technical support role communicating with Enterprise customers.</li>
<li>Ability to triage and troubleshoot technical issues.</li>
<li>Familiarity with SQL, logging tools (LogRocket, Datadog, etc.), APIs, SSO configuration.</li>
<li>Have experience with Zendesk and Jira.</li>
<li>Preferred: familiarity with the software development lifecycle, git, and PM tools.</li>
<li>Bonus: be comfortable in reading Python, Nodejs, Typescript, and React.</li>
</ul>
&nbsp;
What You’ll Do&nbsp;
<ul>
<li>Work out of a Zendesk queue to diagnose and resolve technical inquiries related to LinearB.</li>
<li>Troubleshoot both in the LinearB UI and the backend- in our database and logs.</li>
<li>Communicate in a friendly and thorough way with our geographically diverse customer base.</li>
<li>Craft highly detailed tickets for our engineering team to enable efficient resolution of product defects.</li>
<li>Partner with our product team in pursuit of constant improvement of the product and end-user experience.</li>
<li>Follow established processes- and help us create new ones- to ensure the highest level of productivity possible.</li>
</ul>
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